PWS_Update_for_FBO_30_Nov_2012.pdf

PERFORMANCE WORK STATEMENT

(PWS)

For C-32 and C-40

CONTRACTOR LOGISTICS SUPPORT (CLS)

RFP: XXXX

PREPARATION DATE:

REVISION NUMBER: PRELIMINARY DRAFT

PREPARING ORGANIZATION: AFLCMC/WLVV

TINKER AFB OK 73145-4015

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1.0 SECTION I – DESCRIPTION OF SERVICES.

1.1. CLARITY

1.1.1. Covered Aircraft. This PWS covers the USAF C-32A, C-40B and C-40C fleet aircraft, hereafter referred to as “Covered Aircraft “. Additionally, other Boeing similar commercial model aircraft operated or managed by the Government may obtain support and services through this contract on a limited over and above basis when approved by the PCO.

1.1.2. Federal regulations. All references to the Federal Aviation Regulation (FAR) in this PWS shall be by reference to Title 14, Code of Federal Regulations (CFR) and abbreviated with the acronym “CFR”. When the requirements of this PWS exceed the minimum requirements of the CFR, this PWS shall take precedence.

1.1.3. Air Force Publications. Where Air Force Instructions (AFIs) are called out, it includes Air Force Command Supplements whether individually referenced or not. Air Mobility Command (AMC), as the lead command for Covered Aircraft in this PWS, issues supplements which apply to all fleet aircraft regardless of ownership/assignment.

1.2. BACKGROUND AND SCOPE

1.2.1. Covered Aircraft Background. The C-32 and C-40 were originally designed, manufactured and certified as FAA Transport Aircraft. They were missionized for specific Air Force missions. This moved them from pure FAA Civil Use Aircraft to a hybrid of Military and Civil certification processes as Military Commercial Derivative Aircraft (MCDA) per FAA Order 8130.2, Air Worthiness Certification of Aircraft and Related Products, and FAA Order 8110.101, Type Certification for Military Commercial Derivative Aircraft.

1.2.2. FAA application to Covered Aircraft. The USAF C-32A and the C-40B and C-40C fleets are maintained In Accordance With (IAW) Air Force Policy Directive (AFPD) 21-1, and Air Force Instruction (AFI) 21-101 which require these aircraft to continue to maintain and comply with the applicable military standards (which encompasses applicable civil requirements). And so, these FAA Transport Type Certified aircraft are maintained in a manner consistent with Title 14, CFR Part 121 using a combination of government and industry maintenance systems and procedures as described herein. Thus in order to ensure continued maintenance in a manner consistent with Title 14, CFR Part 121, the Contractor shall hold a current CFR Part 121 certificate. FAA Type Certification (TC) requirements are also maintained IAW AFPD 62-6 and AFI 62-601 when modifying these aircraft to maintain safety, airworthiness and configuration control.

1.2.3. C-32A aircraft. The C-32A is a Boeing 757-200 aircraft and the fleet consists of four (4) aircraft powered by twin Pratt & Whitney 2040 engines. They are assigned to the AMC and are located at Joint Base (JB) Andrews MD. The C-32A mission is to provide safe, modern and reliable transportation for the President of the United States, Vice President of the United States, Secretary of State, Secretary of Defense, and other high-ranking U.S. and foreign government officials. The projected flying hours for the C-32A fleet is 900 hours per aircraft per year and not anticipated to exceed 1200 flight hours/per aircraft, per year or 1000 flight cycles/year.

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1.2.4. C-40B and C-40C aircraft. The C-40B and C-40C are Boeing 737-700 Increased Gross Weight (IGW) aircraft and consists of four (4) C-40Bs and seven (7) C- 40Cs powered by twin General Electric (GE) CFM 56-7B27 turbofan engines. There are two (2) C-40Bs located at JB Andrews MD assigned to AMC, one (1) C-40B located at Ramstein AB GE assigned to USAF in Europe (USAFE) Command, and one (1) C- 40B located at Hickam AFB HI assigned to Pacific Air Forces (PACAF) Command.

There are three (3) C-40Cs located at JB Andrews MD and assigned to the Air National Guard (ANG). There are four (4) C-40Cs located at Scott AFB IL and assigned to the Air Force Reserve Command (AFRC). One each C-40B aircraft located at Hickam AFB HI and at Ramstein AB GE are supported by full CLS. The remaining aircraft are supported by partial CLS. The projected flying hours for the C-40B and C-40C is 900 hours per aircraft per year and not anticipated to exceed 1200 flight hours per aircraft, per year or 1000 flight cycles/year. For the purposes of this PWS, the C-40B and C- 40C are considered unique model aircraft.

1.2.5. C-40B and C-40C Mission. The mission of the C-40B/C aircraft is to provide safe, secure and dedicated transportation worldwide for the Combatant Commanders and executive level Government officials.

1.2.6. Mission Communication Systems. The C-32As and the C-40Bs are equipped with specialized non-secure/secure mission communications and data systems.

2.0 SECTION II – SERVICE SUMMARY

2.1. To be developed

3.0 SECTION III – GENERAL REQUIREMENTS

3.1. PERFORMANCE BASED CLS.

3.1.1. CLS strategies. The Contractor shall develop and implement performance-based CLS strategies that optimize total system availability while minimizing cost and logistics footprint. Sustainment strategies shall include the best use of public and private sector capabilities through government/ industry partnering initiatives. The requirements to be accomplished through this Performance Work Statement are for the CLS of the USAF C-32A, C-40B and C-40C aircraft. The Contractor shall provide worldwide support under this contract.

3.1.2. The Contractor shall maintain the Covered Aircraft fleets in accordance with (IAW) AFI 21-101 and this PWS. The Contractor shall also maintain Covered Aircraft in a manner consistent with CFR Part 121 and contractor’s Part 121 processes/procedures.

3.1.2.1. Where AF and Contractor’s Part 121 procedures/processes differ, the AF procedures shall take precedence unless specifically called out in this PWS. Where AF and Contractor’s Part 121 procedures/processes differ, the AF procedures shall take precedence. For conflicts that the Contractor believes drives unnecessary costs or effort, the Contractor should contact SPO Engineering through the PCO in advance for clarification or supplemental instructions.

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3.1.3. CFR 121 Certification. The Contractor shall hold a current CFR Part 121 certificate. In the case of a Contractor Team, one of the team members shall be CFR Part 121 certified. The CFR Part 121 Contractor or team member shall have the responsibility for ensuring that all activities performed under this contract are compliant with CFR Part 121; the 121-certificate holder's General Maintenance Manual (GMM) and/or Contractor’s processes/ procedures accepted under FAR Part 121; and this PWS. All on-aircraft maintenance related services not being performed by the CFR Part 121 certification holder, shall be performed, at a minimum, by a 14 CFR Part 145 fully certified repair facility for the commercial aircraft model under the direction of the CFR Part 121 certificate holder.

3.1.4. OEM Data access. The Contractor and sub-contractors shall obtain an Original Equipment Manufacturer (OEM) Proprietary Data license agreement for the use of their proprietary data in support of the Covered Aircraft. This PWS lists general requirements for CLS and Aircraft Depot Maintenance for the Covered Aircraft. This PWS covers the CLS tasks associated with, and in support of, the Covered Aircraft Program. In order to perform these tasks, the Contractor shall work directly with the OEM to procure any necessary proprietary data to execute this contract.

3.2. SUPPORT CONCEPTS.

3.2.1. Two levels of CLS support are required - Full and Partial. However, common tasks are associated with both concepts.

3.2.1.1. The Contractor shall provide Partial CLS as defined within this PWS at JB Andrews MD and Scott AFB IL.

3.2.1.2. The Contractor shall provide Full CLS as defined within this PWS at Hickam AFB HI and Ramstein AB GE.

3.2.2. Common Tasks.

3.2.2.1. For both Full and Partial CLS support, the Contractor shall provide Program Management, Fleet Logistics Support, management of all Government owned spares and support equipment through a Contractor Operated and Maintained Base Supply (COMBS), Field Service Representative (FSR) services, depot maintenance, Contract Field Team (CFT) support, R&M program support, field and depot technical assistance, aircraft modifications, repair and overhaul of all repairable spares at FAA certified repair stations; maintenance and repair of all support equipment; aircraft paint;

engine/Auxiliary Power Unit (APU) repair and overhaul. The COMBS supply support shall identify, procure, stock, store and issue common and peculiar spare parts, components, consumables and bench stock for the aircraft, aircraft systems, engines/APUs and peculiar test/support equipment. The contractor’s inventory shall be of sufficient range and quantity to meet the performance measurements defined in this

PWS.

3.2.2.1.1. The Contractor shall not cannibalize/rob parts from a Covered Aircraft to provide supply support to another Covered Aircraft without advance permission from PCO. All requests shall include justification for action and pay-back date for the part pulled. All cannibalization actions will be reported per AFI 21-101 and 21-103.

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3.2.2.2. Full CLS. For Hickam AFB HI and Ramstein AB GE, the Contractor shall provide full CLS support. In addition to the Common Tasks, Full CLS support shall include all aircraft organizational (Line) scheduled and unscheduled maintenance (including A-Checks); materials; inspections; launch and recovery of aircraft;

TCTO/Service Action Compliance, and aircraft and maintenance reporting.

3.3. Aircraft assignments. The Government reserves the right to rotate/ exchange or reassign individual aircraft between locations/commands. If model changes occur or if new permanent locations are assigned, the Government will request a transition plan to identify contract impacts.

3.4. Price Revision Due to Reassignment of Aircraft. When site support Contract Line Item Number (CLIN) pricing requires adjusted due to reassignment of aircraft these procedures shall be used. The proposed price adjustment per aircraft will be added/subtracted from the affected site's unit price to arrive at the equitably adjusted new unit price as a result of aircraft reassignments of more than three (3) months in duration. Price adjustments, as described above shall be incorporated by a bilateral modification or delivery order to the contract for all periods of performance after the aircraft reassignment and subsequent pricing change. The contract modification shall update the number of aircraft at the affected site(s) after changes have been performed.

Price adjustments shall not apply for up to one (1) aircraft that are formally reassigned/ added/ deleted for less than three (3) months in duration. Adjustments shall only be made for sites where the reassignment is for one (1) or more aircraft and over three months in duration.

3.5. Item Unique Identifier (IUID) Requirements

3.5.1. The Contractor shall not remove any IUID plates installed on any Covered Aircraft without program office direction. The Contractor shall comply with IUID markings and reporting policies in Military Standard 129P (MIL-STD-129P) and AF Manual (AFMAN) 23-110 for DoD Stocklisted items.

3.5.2. Distribution of documents and reports to the FAA are not called out by Contract Data Requirement Lists (CDRLs) as the requirement for these are normally per FAA requirements. The Contractor shall be responsible for distribution of all FAA documentation, reports, forms, certifications, etc., to include courtesy distribution called out in the PWS without respect to whether identified on a CDRL.

3.6. MISSION CAPABILITY (MC) REQUIREMENTS

3.6.1. Mission Capable/Not Mission Capable (MC/NMC). MC/NMC shall be calculated per AFI 21-101 and AFI 21-103 and the procedures provided herein.

3.6.2. Not Mission Capable – Supply (NMCS). The Contractor shall ensure the NMCS rate does not exceed two (2) percent for all Covered Aircraft operations by model and series by site per month.

3.6.3. Partially Mission Capable - Supply (PMCS). The Contractor shall ensure rate does not exceed four (4) percent for all Covered Aircraft operations by model and series by site per month.

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3.6.4. Partially Mission Capable - Maintenance (PMCM). The Contractor shall ensure rate does not exceed four (4) percent for all Covered Aircraft operations by model and series by site per month for aircraft assigned to Hickam AFB HI and Ramstein AB GE.

3.6.5. MC Rate. The Contractor shall ensure the MC rate meets or exceeds 90% by site per month for aircraft assigned to Hickam AFB HI and Ramstein AB GE.

3.6.6. Not Mission Capable - Maintenance (NMCM) rate. The Contractor shall ensure the NMCM does not exceed eight (8) percent by site per month for aircraft assigned to Hickam AFB HI and Ramstein AB GE.

3.6.7. Not Mission Capable/Partially Mission Capable – Both (NMCB/PMCB). For conditions where a Covered Aircraft is NMC/PMC for both supply and maintenance, the hours shall be split equally between NMCS and NMCM for performance requirements.

3.6.8. Departure Reliability. The Contractor shall ensure the monthly Departure Reliability (DR) rate shall meet or exceed 99% on each of the aircraft assigned to Hickam AFB HI and Ramstein AB GE. Departure Reliability is defined as an aircraft presented for flight and departed within 15 minutes of scheduled departure time.

Departure Reliability Rate % = Total Departures – *Logistics Delays X 100 Total Departures

*NOTE: Logistics delays refer to maintenance and supply. Flying schedules are produced daily. There are weekly meetings conducted for the coming week for all known missions. Unknown missions are not on this weekly schedule, but are to be factored into the Departure Reliability Rate. The next day missions are normally learned at 1400 the day prior.

3.7. PROGRAM MANAGEMENT

3.7.1. Program Management Support. The Contractor shall provide Program Management support to meet the performance requirements of the PWS. The Contractor shall establish and maintain a risk management program for the purpose of early identification of program risks and mitigation of risk so contract performance is not impacted. The Contractor shall be responsible for work requirements and work in progress at the start of full contract performance with the exception of any work in progress at a depot facility. Accountability in this case shall transfer from the current provided to the Contractor after delivery from Return to Service.

3.7.2. Key contact list. The Contractor shall provide names and contact information for key personnel to the PCO and Contractor Officer Representative (COR) at least 30 days prior to contract performance and provide updates within seven days if changes are made throughout contract performance. (CDRL TBD)

3.7.3. Project Management. The Contractor shall designate a single point of contact responsible for the overall management and performance of the PWS. The Contractor designee shall be responsible for all contractual and operational requirements of the contract. The Contractor shall provide the name and contact information of the designee to the PCO within ten working days of contract award.

(CDRL TBD)

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3.7.4. Program Management Plan. The Contractor shall establish a management system and develop, maintain, and deliver a Program Management Plan within 30 days after start of transition that executes the C-32A and the C-40B/C CLS program per this

PWS. (CDRL TBD)

3.7.4.1. Material Management Plan. The Contractor shall accomplish Management planning to include, but not limited to, purchasing, provisioning, stocking levels, transportation, requisitioning, expediting deliveries, deployment kits, repairs, FAA regulations, aircraft loose equipment, Government property control. The Contractor shall submit a Material Management Plan to be included in the Program Management Plan. (CDRL TBD)

3.7.4.2. The Contractor shall schedule and manage all aircraft maintenance (short and long term) planning for full CLS aircraft and all depot visits for both full and partial CLS aircraft to maximize aircraft availability. The Contractor shall provide to the Government an aircraft and engine 5-Year depot maintenance schedule for out-year funding and aircraft scheduling planning. (CDRL TBD)

3.7.4.3. Funds Management and Reporting. Funds Status Report. The Contractor shall maintain a "real time" or "updated daily" read only, with print capability, web based Contract Fund Status Report (CFSR). The CFSR database shall provide drop down "read only" capability for all details in each CLIN and sub-CLIN, per contract modification. Each CLIN and Sub-CLIN shall reflect the following: fiscal year, CLIN, name of CLIN, Accounting Classification Reference Number (ACRN), amount obligated, total to date invoiced, committed not invoiced, total to date expensed, percent expended verses obligated, DFAS payments, funding available, modification number and totals. It is desired that the reports can be downloaded/generated in Office 2010 versions.

(CDRL TBD)

3.7.4.4. Contract Full-Time Equivalent Manpower Reporting. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via a secure data collection site.

The contractor is required to completely fill in all required data fields using the following web address, http://www.ecmra.mil. (CDRL TBD)

3.7.4.4.1. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY) which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the on-line ECMRA help desk.

3.7.5. Crisis Management Team (CMT) Support. The SPO maintains a Crisis Management Team to respond to and manage significant, urgent or emergency conditions. The contractor shall support and assist the SPO CMT as requested. The designate contractor support personnel and provide/maintain up to date list provide other support for Crisis Management Team Response.

3.7.6. Site Activation, Transition or Closure Plan. The Contractor shall provide a plan to address new site activation, transition or closure when directed by the PCO within 90 calendar days from notification of planned activation, to be negotiated at time of occurrence. (CDRL) http://www.ecmra.mil/

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3.7.6.1. Proprietary Data Licenses. The Contractor and sub-contractors shall obtain Original Equipment Manufacturer (OEM) Proprietary Data license agreements for the use of their proprietary data in support of this PWS.

3.7.7. Associate Contractor Requirements.

3.7.7.1. Associate Contractors shall be required to properly execute this PWS. In order to properly execute this PWS, the Contractor shall ensure that there shall be appropriate coordination/ integration of work by the program associate contractors to ensure complete compatibility between equipment, data and services to prevent unnecessary duplication of effort and in order to maximize commonality. The price of this contract makes provision for the performance of the work called for in the Associate Contractor Agreements as required by this PWS, in support of this contract. To that end, the Contractor shall enter into and execute a written Associate Contractor Agreement with each of the applicable associate contractors as required to ensure access and support by these OEMs. This requirement may also be satisfied by use of an appropriately worded licensing agreement between the associate contractors. As a minimum, the following Associate Contractors shall be required:

Boeing Commercial Aircraft (BCA) Company (Aircraft OEM) General Electric (Engine OEM) Pratt and Whitney (Engine OEM) Greenpoint Technology, Incorporated (STC Holder) L-3 Communications (Mission Communication)

3.7.7.2. Each Associate Contractor Agreement between the contractor and an associate contractor shall provide for complete and unbiased exchange of technical information and interface data relating to their detailed responsibilities and procedures to ensure the operational requirements of the aircraft are complied with.

3.7.7.3. The Associate Contractor Agreements shall be structured so that all data can be freely exchanged between the associate contractors. The Agreements shall be structured so that all contractors and associate contractors are obligated to protect proprietary information from all unauthorized use or disclosure for as long as such information remains proprietary. The Agreements shall provide that all data shall be used for only the purposes for which it has been furnished. Nothing contained in this provision applies to data furnished voluntarily by individuals, corporations or organizations without limitations as to use or to data, which falls within public domain.

3.7.7.4. In the event this agreement results in the need to obtain access to proprietary information, the contractor agrees to include in the Associate Contractor Agreements the terms and conditions under which the contractor and associate contractors agree to exchange such proprietary information. The Contractor shall not use, modify, reproduce, release, perform, display, or disclose such proprietary information unless specifically authorized in writing to do so under the Associate Contractor Agreements.

3.7.7.5. Each Associate Contractor Agreement shall be submitted to the Government for informational purposes. The Associate Contractor Agreements are for

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information purposes only and shall not be subject to or governed by this contract. In the event of a conflict between the terms of this contract and terms of the aforesaid agreement, the terms of this contract shall control.

3.7.7.6. Where the Contractor and an Associate Contractor fail to agree upon action to be taken in connection with their respective responsibilities; the Contractor shall promptly bring the matters to the attention of the PCO and furnish the Contractor's recommendations for a solution. The Contractor shall not be relieved of its obligations to make timely deliveries or be entitled to any other adjustment because of failure of the contractor and its associate to promptly refer matters to the PCO.

3.7.8. Meeting/Teleconference Requirements

3.7.8.1. The Contractor shall support required meetings and teleconferences to discuss program status, review requirements compliance, and resolve open issues.

3.7.8.2. Due to internet security restrictions, many commercial teleconference services are “blocked” from full use by Government IT policies and processes. The Contractor shall support and utilize the use of Defense Connect Online (DCO) for joint teleconferences, if requested. (https://www.dco.dod.mil/).

3.7.8.3. Meeting Agendas, Minutes and Presentation Materials. The Contractor shall develop agendas and minutes for all Contractor hosted meetings. The Contractor shall submit coordinated agendas 15 calendar days prior to scheduled meeting. The Contractor shall submit draft minutes NLT seven work days following meeting for approval. The Contractor shall submit final minutes, with copies of or links to presentation materials, NLT 15 calendar days following Government Approval. The Government Meeting POC may waive the requirement for agendas, minutes and/or presentation materials. (CDRL TBD)

3.7.8.4. Post Award Meeting: The contractor shall participate in a Post Award Conference (PAC) in the Oklahoma City OK area within 30 days after Contract Award.

The purpose of the PAC is for the contractor to review and demonstrate to the Government their management procedures, provide progress assessments, review of technical and other specialty area status, and to establish schedule dates for near term critical meetings/actions.

3.7.8.5. Program Management Review (PMR). The Contractor shall conduct and host an annual PMR at a facility in or near Oklahoma City, OK, unless authorized by the PCO. The Contractor shall develop agendas and charts, inclusive of but not limited to, discussions pertaining to review of program status, parts obsolescence issues and remedies, future year planning, current modification efforts and current maintenance issues. The Contractor shall submit the agenda, contractor attendee list and charts to the Government for review and approval thirty (30) business days in advance of the planned PMR. The Contractor shall prepare and deliver meeting minutes fifteen (15) business days after proceedings. The Contractor shall ensure hard copy presentation materials are provided to PMR/meeting attendees. The contractor shall be responsible to pay for PMR facilities, internet services required, any person(s)/equipment required to take minutes, and compact disks/paper copies of minutes and presentations. The Contractor shall separately bill the contractor costs associated with travel, transportation, and lodging IAW Joint Travel Regulations (JTR) Volume 2.

https://www.dco.dod.mil/

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3.7.8.5.1. The Contractor shall support a System Safety Working Group (SSWG) Meeting in conjunction with the PMR.

3.7.8.5.2. The Contractor shall support an Aircraft Information Working Group (AIWG) Meeting in conjunction with the PMR.

3.7.8.5.3. The Contractor shall support a Maintenance Manual Review Conference in conjunction with the PMR. (CDRLs TBD) Teleconferences.

3.7.8.6. CLS Contract Status Telecom. The Contractor shall host and participate in a weekly teleconference to discuss program status and issues. The Contractor shall develop the charts for the weekly meeting and submit to the Government for review 24 hours in advance of the scheduled teleconference.

3.7.8.7. CFSR Review. The Contractor shall participate in a monthly CFSR teleconference.

3.7.8.8. Engineering Status Bi-weekly. The Contractor shall participate in a bi-weekly teleconference with Government and Engineering Services Support Contractor to discuss engineering issues and status.

3.7.8.9. AF Technical Order (AFTO) Form 103 Review Telecoms. The contractor shall host and support an AFTO Form 103 Review 120 days prior to a scheduled depot input to review and validate requirements.

3.7.8.10. Depot Input Pre-Induction Telecoms. The contractor shall host and support a Depot Input Pre-Induction 30 days prior to depot input to review requirements and assess readiness.

3.7.8.11. Test Readiness Review Telecoms. The contractor shall support telecoms to determine readiness for government modification tests, prototype/validation tests, new/revised maintenance operations checks/tests, FAA certification testing, FAA test flights, USAF check flights: Functional Check Flight (FCF), Operational Check Flight (OCF) and Acceptance Check Flight (ACF).

3.7.8.12. Other Meetings/Teleconferences.

3.7.8.12.1. SARB and associated meetings.

3.7.8.12.2. R&M Meetings.

3.7.8.12.3. Maintenance Working Group (MWG). The Contractor shall participate in Government scheduled meetings, as requested.

3.7.8.12.4. ` (SSWG). The Contractor shall participate in Government scheduled meetings, as requested.

3.7.8.12.5. Flight Manual Reviews. The Contractor shall provide support for an annual Flight Manual Review Conference to discuss changes to the Flight Crew Operations Manual (FCOM) & Quick Reference Handbook (QRH), the Cabin Crew Manual (CCM) & QRH, the CSO/DSO Operators Manual & QRH, and the USAF created Flight Operations Manual (FOM).

3.7.8.12.6. Aircraft Information Working Group (AIWG). The Contractor shall participate in Government scheduled meetings, as requested.

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3.7.8.12.7. Technical Interchange Meetings (TIM). The Contractor shall participate in Government scheduled meetings, as requested.

3.7.8.12.8. The Contractor shall support unscheduled meetings as requested by the

SPO.

3.8. CONTRACTOR PERSONNEL (NON-PERSONAL SERVICES)

3.8.1. General Personnel Requirements

3.8.1.1. The Contractor shall be responsible for the selection, hiring, assignment of duties, reassignment of duties, transfer, supervision, management, control and termination of Contractor employees in performance of this PWS.

3.8.1.2. The Contractor shall be responsible for training of their personnel. Certain exceptions for Government unique activities and systems are detailed within this PWS.

Unless otherwise specifically identified as a Government provided service/activity, the Contract shall be responsible for monitoring, scheduling, documenting and all associated costs for the training. Training time and participation shall not relieve the Contractor from other PWS performance requirements or coverage.

3.8.1.3. The Contractor shall ensure all personnel requiring a Government issued Contractor Badge obtain a Common Access Card (CAC) card.

3.8.1.4. The Contractor shall ensure all Contractor employees wear appropriate attire depending on particular job assignment and be easily recognized as Contractor employees.

3.8.1.5. The Contractor shall ensure Contractor employees who are required to communicate with Government personnel have the ability to clearly read, write and speak English.

3.8.1.6. The Contractor shall provide Technical Expert Status Accreditation (TESA) for non-local employees performing work in Ramstein AB GE.

3.8.1.7. Hours of performance and support. The on-site storerooms for all covered aircraft sites shall be operated to provide services to the respective user activity on a sixteen (16) hour, five (5) days a week basis. As a minimum, the Contractor shall provide coverage for the on-site storerooms during the core hours of 0700 through 2300 five (5) days a week. The Contractor shall also provide non-core support for mission departures, mission returns, maintenance operations and as specified within the PWS.

The Contractor shall also support ANG and AFRC drill weekends with the same 16 hour per day coverage. During government holidays and on Base Closure days, unless a mission, maintenance support, lateral support to Covered Aircraft or other operational requirements support is required, the facility will be closed.

3.8.2. Site Managers. The Contractor shall provide a single point of contact at each unit to represent the Contractor in management and execution of the PWS and provide liaison support to the local unit.

3.8.3. Field Service Representatives (FSR). The Contractor shall provide on-site FSR(s) at each home station site for Covered Aircraft to provide accurate and timely technical assistance (informally/formally or oral/written, as appropriate). The FSR shall provide accurate and timely liaison technical and other support/assistance where FSR

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has capability to access/obtain guidance, response and dispositions from SPO, OEMs, COMBs, FAA, airlines, depot facility personnel, subject matter experts, etc.

3.8.3.1. FSR Availability. The FSR shall normally work a standard duty day, but shall be available to provide FSR support on a 24 hour, 7 days per week basis, as requested/required. FSR shall be available for recall and be on-site within 1 hour.

During periods of inactivity, the Contractor may request reduced coverage through the COR/PCO. The FSRs shall be available to travel worldwide to assist in aircraft maintenance and repair, when directed by the PCO.

3.8.3.2. FSR Experience. The FSRs shall have:

3.8.3.2.1. Current FAA certification as an Airframe and Powerplant (A&P) mechanic.

3.8.3.2.2. Thorough knowledge, expertise, and experience to expediently assess requests/problems, determine appropriate resolution, and provide accurate and timely assistance (informally and formally as appropriate) where scope entails all aspects relevant to aircraft maintenance including, but not limited to: technical knowledge of entire aircraft (including airframe, landing gear, engine, APU, and all systems (avionics, mission communication, hydraulics, etc.), repair/corrective action methods, flight/operational aspects, part/supply operations, etc.

3.8.3.2.3. A minimum of 10 years recent aerospace experience as FAA certified A&P mechanic. Five (5) of the ten (10) years are specific to the aircraft type (Boeing 737 and/or 757) the PWS supports.

3.8.3.3. FSR Technical Assistance Process. The FSRs shall provide technical guidance for field problems related to the aircraft systems and aircraft. The FSR(s) may on occasion provide over the shoulder instruction for maintenance and servicing of the aircraft (without written documentation).

3.8.3.4. FSR Technical Data Availability. The contractor shall obtain and/or have access to all pertinent technical data relevant to C-32A and C-40B/C and needed for FSR to provide technical assistance.

3.8.4. Full CLS Line Maintenance Personnel.

3.8.4.1. At Hickam AFB and Ramstein AB. the Contractor shall provide Line Maintenance Personnel with a valid A&P license. 75% of the line maintainers at the site shall each have a minimum five (5) years previous 737/757 aircraft maintenance experience.

3.8.5. COMBS Personnel.

3.8.5.1. The Contractor shall provide personnel to operate, sustain and maintain the COMBS. The personnel shall have a working knowledge of FAA and AF supply processes and procedures. The COMBS personnel shall be able to assist maintenance personnel with identification of repair and replacement parts per approved tech data and Contractor’s FAR Part 121 processes and procedures.

3.8.5.2. COMBS personnel shall have required clearances to operate within the base controlled area and handle, store and issue classified LRUs/equipment.

3.8.6. Contracts to be performed in the Federal Republic of Germany.

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3.8.6.1. This contract requires the performance of services by US citizens in the Federal Republic of Germany. In accordance with Articles 72 and 73 of the Supplementary Agreement (SA) to NATO Status of Forces Agreement (SOFA), US citizens performing services on Government contracts may not begin working in Germany without the required Technical Expert Status Accreditation (TESA). All Contractor Personnel with TESA shall be required to obtain a CAC card IAW Section

2.3.2. The approval process is managed by the DoD Contractor Personnel Office at HQ European Command. The Contractor shall comply with TESA process, procedures and approval requirements for TESA status. The following is provided as reference only. All The procedures provide by the DoD Contractor Personnel Office (DOCPER) take precedence.

3.8.6.2. HQ US Army Europe and 7th Army, Office of the Deputy Chief of Staff, Personnel (HQ USAREUR/7A – ODCSPER), DoD Contractor Personnel (DOCPER) Office, has been designated as the executive agency and is responsible to administer this program for contracts and contractor employees. Current guidance and procedures on this subject can be located at:

https://dcops.cpol.army.mil/dcops-user/

3.8.6.3. The Contractor shall ensure one of the following host nation employment approvals is obtained:

3.8.6.3.1. The Contractor employee(s) have been granted accreditation from the German authorities prior to commencing work. In this case, they are exempt from German income taxation unless tax liability is determined by German tax officials in accordance with Article X of the NATO Status of Forces Agreement, and are eligible, on the basis of this employment, for individual logistics support. Or,

3.8.6.3.2. The Contractor has ensured German authorities have issued the employees work permits prior to their commencing work. In this case, they are subject to German income taxation and are ineligible, on the basis of this employment, for individual logistics support. Or,

3.8.6.3.3. The Contractor has ensured German authorities have issued the employees certificates of limited tax liability and a work permit. In this case, they are subject to German income taxation and they are ineligible, on the basis of this employment, for individual logistics support.

3.8.6.4. The Contractor shall identify and submit a list of all positions requiring approval together with the applicable position description for each of the positions with his proposal/bid. The Contractor shall only submit positions that meet the criteria set forth in Articles 72 and 73 and therefore have a reasonable chance to be approved by DOCPER and the German authorities. In case any or all positions identified in the Contractor’s proposal are disapproved after contract award, the contract price shall NOT be subject to adjustment.

3.8.6.5. Immediately after contract award, the Contractor shall submit all required documents and forms as prescribed in the DoD Contractor Personnel (DOCPER) homepage to the Ramstein COR for submittal to DOCPER. HQ USAFE/LGC will review all documentation for accuracy and submit to DOCPER. After review by https://dcops.cpol.army.mil/dcops-user/

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DOCPER and the German authorities, the documentation will be returned through HQ USAFE/LGC to the originator (COR or contracting officer) who will in turn inform the contractor of the results of the review.

3.8.6.6. The Contractor shall promptly notify the contracting officer if an employee, once accredited, is no longer performing duties requiring accreditation or is no longer assigned to the position for which accreditation was granted. The Contractor is also responsible for ensuring identification cards or other documents pertinent to or peculiar to the contract performance are turned over to the issuing office upon termination or transfer of employee. The Contractor shall obtain a written receipt of such return and shall forward a copy to the contracting officer.

3.8.6.7. The Contractor shall allow German government authorities to visit the Contractor’s work areas for the purpose of verifying the status of positions and personnel as TESA employees. Such visits shall not excuse the Contractor from performance under this contract or result in increased costs to the Government.

3.8.6.8. In case any or all of the positions identified in the Contractor’s proposal are disapproved after contract award, Contractor employees are denied accreditation or accreditation is rescinded during the life of the contract, the contract price may be subject to adjustment. The Contractor shall advise the PCO with the accreditation denial/rescinding information of the Contractor employee(s). If required, the PCO may request additional information in order to make a determination regarding contract price adjustment.

3.8.6.9. If Contractor personnel obtain TESA status approval during performance of this contract, the cost savings achieved for the TESA status shall be passed to the Government. The Contractor shall advise the PCO within thirty days after notification of TESA approval of the proposed downward contract adjustment to include out years.

The final negotiated amount shall be applied in a supplemental agreement.

3.8.7. Nuclear, Biological, and Chemical (NBC) Training and Equipment

3.8.7.1. The Contractor shall support base exercises, as requested by the COR.

When requested to participate, the Government will provide Contractor personnel with Mission Oriented Protective Posture (MOPP) equipment and clothing and associated training.

3.8.7.2. Contractor personnel are authorized to participate with Government personnel in all Nuclear, Biological and Chemical (NBC) training.

3.9. SECURITY REQUIREMENTS

3.9.1. DoD National Industrial Security Program. The Contractor shall comply with the security requirements listed in the Industrial Security Program DODI 5220.22 and DODD 5220.22-M series and documentation to comply with the requirements identified in DD Form 254, DoD Contract Security Classification Specification. The Contractor shall enforce the same on their subcontractors.

3.9.2. Contractor Personnel Security Clearances. The Contractor shall ensure all permanently assigned personnel at the MOBs working directly on the aircraft are required to have a SECRET clearance, (final or interim). The Contractor shall ensure

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Key Personnel and contractor’s designated official that can bind the company possess a SECRET clearance as these personnel may have access to mission sensitive information. Persons who are not permanently assigned, or who do not have a SECRET clearance (final or interim) shall be escorted on the aircraft by a cleared person in a ratio not to exceed 4 to 1. Personnel who are required to handle Controlled Cryptographic Items (CCI) marked as CRYPTO shall have the required security clearance per the DD254 and shall receive COMSEC and Crypto briefings, per National Security Agency (NSA) requirements. The Contractor shall notify the applicants who require a security clearance that he/she shall be subject to a Government security investigation, to provide proof of citizenship, and ensure reinstatement criteria is considered.

3.9.2.1. The Contractor shall obtain all security clearances and badges for entry into controlled areas IAW the security clauses of this contract and local requirements.

The Contractor shall ensure all Contractor personnel receive required security briefings.

3.9.3. Operations Security (OPSEC)

3.9.3.1. The Contractor shall develop and implement a Government accepted Operations Security (OPSEC) program plan to address how the Contractor plans to protect critical and sensitive contracted information IAW AFI 10-701, Chapter 8.

OPSEC training is required and will be provided by the Government to those personnel assigned to work at a Government facility. Contractor personnel assigned to work at a Government facility shall participate in initial and quarterly training as provided by the Government. (CDRL TBD)

3.9.4. Safeguarding Privileged Information.

3.9.4.1. The Contractor shall ensure information on schedules, itinerary, passenger lists, maintenance and modification work, etc., which has not been classified by the U.S.

Air Force, will be limited by the Contractor to persons who need to know in order to ensure the security of the aircraft and mission.

3.9.5. Public Release of Information. Per the DD254 and this PWS, the Contractor shall submit through their contracting office to the PCO all requests for public release of information associated with this program to include, but not limited to, the existence, characteristics, potentialities, funding or capabilities of the Covered Aircraft.

The Contractor shall not release or share information about the Covered Aircraft or Covered Aircraft activity associated with this contract without coordination and approval of the SPO and USAF Public Affairs by contract’s letter. Further, the Contractor shall not use the Covered Aircraft, Covered Aircraft Systems or their photographs for commercial or advertising purposes without express and specific permission of the

PCO.

3.10. PROGRAM QUALITY ASSURANCE AND SUPPORT

3.10.1. Quality Program Requirements

3.10.1.1. The Contractor shall provide and maintain a Quality System that is compliant with and adheres to the requirements of International Standard ISO 9001- 2000/AS 9100, Quality Management Systems - Requirements. The Contractor shall ensure the quality program is designed to detect and correct conditions adverse to

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quality. The Contractor shall develop, maintain, and deliver a Government approved Quality Management Plan. The Prime Contractor shall require all subcontractors and vendors to maintain a quality system to achieve control of the quality of the services and supplies they provide (CDRL TBD)

3.10.1.2. The Contractor shall develop and implement Aircraft Maintenance Quality Assurance (QA) Program and procedures IAW FAR (Aviation) Part 91, FAR (Aviation) Part 135, Subpart J, and OEM directives. The Contractor shall use FAA FAR (Aviation) Part 145 certified repair facilities in the performance of this PWS. The Contractor shall provide information concerning FAA certification of repair facilities on request from the

PCO.

3.10.1.3. Commercial Quality System. The Contractor shall provide a commercial quality system which demonstrates a systems approach for managing quality, safety and Contractors compliance with all contractual requirements in accordance with 14 CFR 121/145, etc. The Contractor is accountable for all subcontractors and vendors, and as such, shall require of them a quality system achieving control of the quality of the services and supplies, which they provide. The Government shall perform any necessary inspections, verifications and evaluations to the Contractor's Depot, engine overhaul and repair facilities, and primary operating bases to ascertain the adequacy of the quality system. The Government reserves the right to disapprove the quality system or portions thereof when it fails to support or ensure Contractor compliance with any or all contractual requirements.

3.10.1.4. Management Review. Contractor policy and procedures shall emphasize periodic management review of the quality system to ensure effective development, implementation and execution of processes, systems and requirements for support of and compliance with all contractual requirements. Distribution of oversight results, corrective actions and follow-up actions shall comply with good management principles.

3.10.2. Deficiency Reports

3.10.2.1. The Contractor shall investigate all Product Quality Deficiency Reports (PQDRs), Material Deficiency Reports (MDRs), Acceptance Inspection Deficiency Reports (AIDRs), Hazardous Material Reports (HMRs), and Technical Publication Deficiency Reports (TPDRs) submitted against defective items manufactured, repaired or overhauled by the Contractor. At the full CLS locations and on any aircraft that is depot possessed (when deficiency is identified), the Contractor shall utilize the Joint Deficiency Report System (JDRS) to initiate, process and report all deficiencies IAW

T.O. 00-35D-54. (CDRL TBD)

3.10.3. Foreign Object Damage (FOD)

3.10.3.1. The Contractor shall develop, execute and report an effective FOD Prevention/Tool Control Program, which shall be part of the Program Management Plan of the PWS.(CDRL TBD)

3.10.4. Environmental Requirements

3.10.4.1. The Contractor shall be knowledgeable of and comply with all applicable Federal, State, Local, Military, Host Nation and base laws, regulations and requirements regarding environmental protection and hazardous material while fulfilling their

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contractual requirements. The Contractor shall comply with base hazardous material (HAZMAT) handling requirements and ensure compliance to regulatory requirements for the proper receipt, storage, issuance, inspection, distribution and disposal of HAZMAT.

3.10.4.2. The Contractor shall reimburse the Government for any remediation undertaken to clean up releases by the Contractor and for any civil or criminal fines or penalties for any environmental infraction caused by the Contractor.

3.11. SAFETY REQUIREMENTS

3.11.1. Personnel Safety.

3.11.1.1. The Contractor shall implement a Safety Program that ensures the protection of the Government property and personnel IAW Occupational Safety and Health Administration (OSHA), Air Force Occupational and Environmental Safety, Fire Protection and Health (AFOSH) program, Host Nation Safety and Health standards, and Appendix “C”.

3.11.2. Aircraft Mishap.

3.11.2.1. The Contractor shall comply with the Mishap Notification/Reporting IAW AFI 91-204 and this PWS even if the damaged property is fully indemnified by the Contractor. Upon occurrence, the Contractor shall secure and cordon/quarantine off accident site/area, report accident IAW local procedures and PWS Para 3.7.5 (CMT Support), and provide aircraft mishap support IAW AFI 91-204. Immediate reporting shall include:

3.11.2.1.1. Local COR/Unit Commander

3.11.2.1.2. Procuring Contracting Officer (PCO)/Administrative Contracting Officer

(ACO)

3.11.2.1.3. Government Program Manager

3.12. STATUS REPORTING.

3.12.1. Mission Capability Determination and Reporting. The final determination of MC status will rest with either the aircraft commander or the Maintenance Group Commander.

3.12.1.1. Status Reporting (Full and Partial CLS Aircraft/Sites).

3.12.1.1.1. Supply Daily status reporting. The Contractor shall maintain and report daily aircraft supply status for all Covered Aircraft to include NMCS/PMCS parts status.

The Contractor shall immediately report any status changes to the Maintenance Operation Center (MOC) and COR at all sites. (CDRL TBD)

3.12.1.2. Full CLS Sites Mission Impacting Reporting. At Hickam AFB HI and Ramstein AB GE, the Contractor shall determine and report aircraft, supply and maintenance status IAW AFI 21-103 using the applicable Covered Aircraft Minimum Equipment List (MEL) Manual listed in Attachment XXX in lieu of a MESL.

3.12.1.2.1. Full CLS NMCS/PNMCS reporting. At Hickam AFB HI and Ramstein AB GE, the Contractor shall place the aircraft in the appropriate Aircraft-On-Ground (AOG)/Non-Mission Capable (NMC)/ Partially Mission Capable (PMC) status at the time

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a discrepancy is discovered (or upon aircrew debrief for discrepancies encountered in flight). The aircraft shall remain in the appropriate status until repairs, to include operational checks, are accomplished. The Contractor shall immediately report any status changes to the MOC and COR at each site.

3.12.1.2.2. At Hickam AFB HI and Ramstein AB GE, the Contractor shall provide daily status for assigned aircraft in G081 IAW T.O. 00-20-2 and AFI 21-103. If there is a disagreement in the status report between the Contractor and the COR, separate reports shall be submitted to meet required input date. To resolve discrepancies, the Contractor shall initiate corrective action. Final authority regarding aircraft status disagreements will rest with the PCO. (CDRL TBD)

3.12.2. Aircraft Depot Status Report.

3.12.2.1. The Contractor shall provide weekly status reports on aircraft in depot status. The Contractor shall provide weekly status telecoms on depot possessed aircraft. (CDRL TBD)

3.12.3. FSR Service Related Issues Report. The FSR shall identify and prepare a report of service related issues, provide to…