CLS_PWS_Draft__2_-_29_Jul_2013.pdf

PERFORMANCE WORK STATEMENT

(PWS)

FOR

C-32A, C-40B and C-40C

CONTRACTOR LOGISTICS SUPPORT

REQUEST FOR PROPOSAL: FA8106-13-R-0002

PREPARATION DATE: 29 July 2013

REVISION NUMBER: PRELIMINARY DRAFT #2

PREPARING ORGANIZATION:

AIR FORCE LIFE CYCLE MANAGEMENT CENTER (AFLCMC)

MOBILITY DIRECTORATE (AFLCMC/WL)

VERY IMPORTANT PERSONS AND SPECIAL DUTY DIVISION (AFLCMC/WLV)

PRESIDENTIAL AND SPECIAL AIRLIFT MISSION BRANCH (AFLCMC/WLVV)

TINKER AIR FORCE BASE OK 73145-3303

AS OF 29 JULY 2013

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1.1. SCOPE

1.1.1. Mission Essential Designation

1.2. BACKGROUND

1.2.1. C-32A Aircraft

1.2.2. C-40B and C-40C Aircraft

1.2.3. Federal Regulations

1.2.4. Air Force (AF) Publications

1.2.5. Covered Aircraft Background

1.2.6. Federal Aviation Administration Equivalency/Requirements

1.2.7. FAA Documentation and delivery

1.2.8. Precedence of AF Requirements

1.2.9. Access and Use of Original Equipment Manufacturer (OEM) Data

1.3. CONTRACTOR LOGISTICS SUPPORT (CLS) SUPPORT CONCEPTS

1.3.1. Common Tasks

1.3.2. Full CLS Tasks

1.3.3. Aircraft assignments

1.3.4. Price Revision Due to Reassignment of Aircraft

1.3.5. Item Unique Identifier (IUID) Requirements

1.4. PROGRAM MANAGEMENT

1.4.1. Program Management Support

1.4.2. Program Management Plan

1.4.3. Integrated Maintenance Plan

1.4.4. Contract Full-Time Equivalent Manpower Reporting Act

1.4.5. Crisis Management Team (CMT) Support

1.4.6. Initial Transition and Activation Plan

1.4.7. Site Activation, Transition or Closure Plan

1.5. MEETING/TELECONFERENCE REQUIREMENTS

1.5.1. Teleconference Applications

1.5.2. Meeting Agendas, Minutes and Presentation Materials

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1.5.3. Teleconferences

1.5.4. Post Award Meeting

1.5.5. Program Management Review (PMR)

1.5.6. Quarterly Executive Program Review

1.5.7. Support Site Meetings

1.5.8. Flight Manual Review Conference (FMRC)

1.5.9. Technical Interchange Meeting (TIM)

1.6. CONTRACTOR PERSONNEL (NON-PERSONAL SERVICES) ... 11

1.6.1. General Personnel Requirements

1.6.2. Specific Personnel Requirements

1.6.3. Hours of Performance and Support

1.6.4. Host Base/MAJCOM Exercise Support

1.7. SECURITY REQUIREMENTS

1.7.1. DoD National Industrial Security Program

1.7.2. Contractor Personnel Security Clearances

1.7.3. Operations Security (OPSEC)

1.7.4. Public Release of Information

1.7.5. Classified Storage

1.7.6. Communications Security (COMSEC) Account Requirements

1.7.7. COMSEC Equipment (Full CLS Sites)

1.7.8. Release of Intelligence Information

1.8. PROGRAM QUALITY ASSURANCE AND SUPPORT

1.8.1. Quality Program Requirements

1.8.2. Deficiency Reports (DRs)

1.8.3. FAA Service Difficulty Reporting (SDR)

1.8.4. Flight Interruption Summary Report

1.8.5. Foreign Object Damage (FOD) Prevention

1.8.6. Tool and Equipment Management

1.9. ENVIRONMENTAL REQUIREMENTS

1.9.1. Remediation

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1.10. SAFETY REQUIREMENTS

1.10.1. Personnel Safety

1.10.2. Mishaps, Accidents and Incidents

1.10.3. Health and Safety on Government Installations

1.11. MISSION CAPABILITY (MC) REQUIREMENTS

1.11.1. Standard MC Terms used

1.11.2. Minimum Essential List (MEL)

1.11.3. Mission Capable Status Requirements

1.11.4. Non-Reporting Time (NRT)

1.11.5. Departure Reliability Rate (DRR)

1.12. REPORTING SYSTEMS

1.12.1. Maintenance Management Information Systems (MIS)

1.12.2. Depot Maintenance Report (Full CLS)

1.13. STATUS REPORTING

1.13.1. Mission Capability Determination and Daily Reporting

1.13.2. Maintenance Reporting

1.14. TECHNICAL SERVICES

1.14.1. Systems Engineering Program

1.14.2. Engineering Drawings and Specifications

1.14.3. Investigations and Analysis

1.14.4. Technical Assistance/Support

1.15. HEALTH MONITORING SUPPORT

1.15.1. Aircraft Condition Monitoring System (ACMS)

1.15.2. Military Flight Operations Quality Assurance (MFOQA) Support (Full CLS and Depot Maintenance)

1.15.3. Engine Condition Monitoring System (ECMS) Support

1.16. TECHNICAL DATA

1.16.1. Technical Order Precedence

1.16.2. Interim Technical Data

1.16.3. Time Compliance Technical Order (TCTO)

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1.16.4. Technical Order Library

1.16.5. Commercial Service Literature

1.16.6. Technical Order Changes

1.17. AIRCRAFT MAINTENANCE

1.17.1. Depot Level Maintenance

1.17.2. Engine, APU and Landing Gear Overhaul/Major Maintenance

1.17.3. Modification Support

1.17.4. Contract Field Teams

1.17.5. Extended Operations (ETOPS) / Extended Range Operations (EROPS)

1.17.6. Specialized Navigation Capability

1.17.7. Line Maintenance (Full CLS Sites)

1.17.8. Aircraft Maintenance Data Management and Reporting

1.17.9. Contractor Field Team (CFT)

1.18. PARTS AND MATERIALS

1.18.1. COMBS

1.18.2. Excess Government Property

1.18.3. Beyond Economical Repair (BER)

1.18.4. No Fault Found (NFF)/Can Not Duplicate (CND) Returns and Issues

1.18.5. Engines and APUs

1.18.6. Government Furnished Material (GFM)

1.18.7. Inventory Management and Reporting

1.19. MAIN OPERATING BASES (MOB) GOVERNMENT FACILITIES 50

1.20. BASE OPERATING SUPPORT (BOS)

1.21. Training

1.21.1. Training Conference/Course Requirements

1.21.2. Training Liaison

1.22. Reporting Requirements

1.22.1. Electronic Submissions

1.22.2. Support Equipment, Special Tools and Test Equipment

1.22.3. Monthly Aircraft Status Report

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1.22.4. Funds Status Report

1.22.5. Configuration Status Accounting Information

1.22.6. Powerplant Component Repair Report

1.22.7. Aircraft Production Schedules

2.1. SERVICE SUMMARY (SS)

2.2. SERVICE SUMMARY REQUIREMENTS

2.3. CONTRACTOR PERFORMANCE EVALUATION

3.1. TRANSITION PHASE-IN

3.2. TRANSITION PLAN

3.2.1. Transition Phase-in Status Reporting

3.2.2. Transition from Incumbent Contractor

3.2.3. Joint Inventory

3.2.4. Access/Site Visits

3.2.5. Transition Activities

3.3. SUPPLY SUPPORT

3.4. TRANSITION PHASE-OUT

3.4.1. Transition Support

3.4.2. Transition Plan

3.4.3. Joint Inventory

3.4.4. Parts Documentation

3.4.5. Warranty Data

3.4.6. Access/Site Visits

3.4.7. Operations

3.4.8. Material Accountability

3.4.9. Engineering Data

3.4.10. Government Site Visits

3.4.11. Familiarization

3.4.12. Contractor Owned Spare Parts and Support Equipment

3.5. Residual Tasks

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TABLES

1.1 Covered Aircraft 2

1-2 PWS Performance Mission Capability Calculations 24 2-1 Performance Service Summary 53

SECTION 1 - DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1. SCOPE

The purpose of this Performance Work Statement (PWS) is to define the tasks to be accomplished for mission essential Contractor Logistics Support (CLS) for four (4) Boeing 757- 200 (designated C-32A), four (4) Boeing 737-700 (designated C-40B) and seven (7) Boeing 737-700 (designated C-40C) Commercial Derivative Aircraft (CDA). This PWS covers the United States Air Force (USAF) C-32A, C-40B and C-40C fleet aircraft, hereafter referred to as “Covered Aircraft”. Unless specifically called out separately, the term C-40 aircraft encompasses both C-40B and C-40C aircraft. CLS includes all support actions required for operating and maintaining the aircraft, aircraft subsystems and support equipment. Two levels of support are required for this effort; Full CLS and Partial CLS. Additionally, other Boeing 737/757 aircraft operated or managed by the Government may obtain support and services through this contract on a limited over and above (O&A) basis when approved by the Procuring Contracting Officer (PCO) or Administrative Contracting Officer (ACO). Mission Statement The mission of the C-32A and C-40B aircraft is to provide safe, secure and dedicated transportation worldwide for executive level Government officials and Department of Defense (DoD) civilian and military senior leaders. This includes the President of the United States (POTUS), the First Lady (FLOTUS), Vice President, Secretary of Defense (SECDEF), Secretary of State (SEC STATE), Congressional Leaders, other Secretarial and Cabinet leaders, and US Combatant and Component Commanders from all services. The C-40C is used for transportation of FLOTUS, SECDEF, SECSTATE, Office of the Secretary of Defense (OSD), White House Movement Office, foreign dignitaries, senior executive, Congressional and senior military leaders and their respective staff. These missions are referred to as Very Important Persons (VIP)/Special Airlift Mission (SAM) or VIPSAM airlift. Due to the executive level of passengers and their political and military duties, reliability and appearance play key roles in the success of their mission. Due to their VIPSAM status, these aircraft have been missionized with such items as executive furnishings, unique paint scheme, secure/nonsecure communications and auxiliary fuel tanks.

1.1.1. Mission Essential Designation

The Contractor shall provide PWS support as mission essential services IAW FAR Title 48, Subpart 252.237-7023, Continuation of Essential Contractor Services.

1.2. BACKGROUND

1.2.1. C-32A Aircraft

The C-32A is a Boeing 757-200 aircraft and the fleet consists of four (4) aircraft powered by twin Pratt & Whitney (P&W) 2040 engines. They are assigned to the Air Mobility Command (AMC) and are located at Joint Base (JB) Andrews MD. Flying hours for these aircraft are variable and a tiered approach based upon flying hour bands for support shall be used.

1.2.2. C-40B and C-40C Aircraft

The C-40B and C-40C are Boeing 737-700 Increased Gross Weight (IGW) aircraft and consists of four (4) C-40Bs and seven (7) C-40Cs powered by twin General Electric (GE) CFM

56-7B27 turbofan engines. There are two (2) C-40Bs located at JB Andrews MD assigned to Air Mobility Command (AMC), one (1) C-40B located at Ramstein Air Base (AB) GE assigned to USAF in Europe (USAFE) Command, and one (1) C-40B located at JB Pearl Harbor - Hickam (hereafter Hickam Air Force Base (AFB)) HI assigned to the Pacific Air Forces (PACAF) Command. There are three (3) C-40Cs located at JB Andrews MD and assigned to the Air National Guard (ANG). There are four (4) C-40Cs located at Scott AFB IL and assigned to the Air Force Reserve Command (AFRC). One each C-40B aircraft located at Hickam AFB HI and at Ramstein AB GE are supported by Full CLS. Flying hours for these aircraft are variable and a tiered approach based upon flying hour bands for support shall be used. For the purposes of this PWS, the C-40B and C-40C are considered unique model aircraft. See Table 1 for the Covered Aircraft, base of assignment, responsible Major Command (MAJCOM) and level of support category.

Covered Aircraft Tail Number MOB Location Command

CLS Service

Mil Civ Full Partial

C-32A 757-500 98-0001 Joint Base Andrews MD AMC X

C-32A 757-500 98-0002 Joint Base Andrews MD AMC X

C-32A 757-500 99-0003 Joint Base Andrews MD AMC X

C-32A 757-500 99-0004 Joint Base Andrews MD AMC X

C-40B 737-700 01-0040 Joint Base Andrews MD AMC X

C-40B 737-700 01-0041 Joint Base Andrews MD AMC X

C-40B 737-700 01-0015 Hickam AFB HI PACAF X

C-40B 737-700 02-0042 Ramstein Air Base Germany USAFE X

C-40C 737-700 05-0730 Scott Air Force Base IL AFRC X

C-40C 737-700 05-0932 Scott Air Force Base IL AFRC X

C-40C 737-700 05-4613 Scott Air Force Base IL AFRC X

C-40C 737-700 09-0540 Scott Air Force Base IL AFRC X

C-40C 737-700 02-0201 Joint Base Andrews MD ANG X

C-40C 737-700 02-0202 Joint Base Andrews MD ANG X

C-40C 737-700 02-0203 Joint Base Andrews MD ANG X

Table 1-1

Covered Aircraft

1.2.3. Federal Regulations

Both Federal Aviation Regulations (FAR) and Federal Acquisition Regulations (FAR) are contained within the Code of Federal Regulations (CFR). For clarity, when referencing Federal Aviation Regulations, the reference will be FAR Title 14, and when referencing Federal Acquisition Regulations, the reference will be FAR Title 48.

1.2.3.1. When the requirements of this PWS exceed the minimum requirements of the CFR, FAR Title 14 or FAR Title 48, this PWS shall take precedence.

1.2.4. Air Force (AF) Publications

Where AF publications are called out, it includes applicable AF Command and base Supplements whether individually referenced or not. AMC, as the lead command for Covered Aircraft in this PWS, issues supplements which may apply to all fleet aircraft regardless of ownership/ assignment. Application is detailed in the introduction of each publication.

1.2.4.1. AF Publications Website

Most AF publications can be accessed through the AF Publishing website:

http://www.e-publishing.af.mil/

1.2.4.2. DoD Publications Website

DoD Issuances (Directives, Instructions, Publications/Manuals, etc.) are available through the Defense Technical Information Center (DTIC) website:

http://www.dtic.mil/whs/directives/

1.2.5. Covered Aircraft Background

The C-32/C-40 aircraft were originally designed, manufactured and certified as Federal Aviation Administration (FAA) Transport Category Aircraft. They were missionized for specific AF missions. This moved them from pure FAA Civil Use Aircraft to a hybrid of military and civil certification processes as Military Commercial Derivative Aircraft (MCDA) per FAA Order 8130.2, Air Worthiness Certification of Aircraft and Related Products, and FAA Order 8110.101, Type Certification for Military Commercial Derivative Aircraft. The C-32/C-40 fleets are maintained In Accordance With (IAW) Air Force Policy Directive (AFPD) 21-1, and Air Force Instruction (AFI) 21-101 which require these aircraft to continue to maintain and comply with the applicable military standards (which encompasses applicable civil requirements).

These FAA Transport Type Certified aircraft are maintained in a manner consistent with CFR Title 14 using a combination of Government and industry maintenance systems and procedures as described herein. FAA Type Certification (TC)/Supplemental Type Certificates (STC) requirements are also maintained IAW AFPD 62-6 and AFI 62-601 when modifying these aircraft to maintain safety, airworthiness and configuration control. An application matrix is provided at Attachment 2 indicating how different Parts of the FAA requirements apply to the Contractor’s execution and support of the PWS.

1.2.6. Federal Aviation Administration Equivalency/Requirements http://www.e-publishing.af.mil/ http://www.dtic.mil/whs/directives/

The Contractor shall maintain the Covered Aircraft’s FAA Type Certificate (TC) compliance and apply civil airworthiness standards as identified herein this PWS using USAF maintenance systems and procedures IAW Air Force Instruction (AFI) 21-101. The Contractor is not required to hold a CFR Part 121 certificate, but requirements herein leverage CFR Part 121 standards to the maximum extent possible in order to obtain an equivalent level of maintenance and safety as CFR Part 121 operators. The Contractor shall ensure any maintenance requirement that exceeds maintenance capabilities at the MOB shall be accomplished at a FAR Title 14 Part 145 certified repair station licensed for work to be accomplished on the specific commercial model equivalent aircraft (e.g. 737-700IGW or 757-

200) unless approved in advance by the PCO. The Contractor shall provide worldwide support under this contract. The Contractor shall maintain the Covered Aircraft IAW AFI 21-101 and this PWS. For the purpose of FAA compliance, the Air Force is the airworthiness regulatory authority, the flight operational regulatory authority, and the operating agency (or operator);

however, the USAF does have policy and procedural agreements with the FAA such as for airspace operations, modification certification (i.e. FAA STC approval), airman maintenance, parts sharing, etc.

1.2.7. FAA Documentation and delivery

Distribution of documents and reports to the FAA are not called out individually by Contract Data Requirement Lists (CDRLs) as the requirement for these are normally per FAA requirements. The Contractor shall be responsible for distribution of all FAA documentation, reports, forms, certifications, etc., to include courtesy distribution called out in the PWS without respect to whether identified on a CDRL.

1.2.8. Precedence of AF Requirements

Where AF, OEM, FAA and/or Contractor’s procedures/processes differ, the following precedence shall apply:

Specific C-32A/C-40B/C Aircraft technical orders and technical manuals This PWS The more stringent of the AF regulations, general technical orders, OEM guidance, or FAA requirement For conflicts that the Contractor believes drives unnecessary costs; impact airworthiness or safety; or otherwise results or may result in adverse impact, the Contractor shall contact System Program Office (SPO) Engineering through the PCO, in advance, for clarification or supplemental instructions.

1.2.9. Access and Use of Original Equipment Manufacturer (OEM) Data The Contractor shall obtain and maintain OEM Proprietary Data license agreement(s) for the access and use of OEM proprietary data necessary to execute this PWS. The use and access of data shall include sharing with AF maintenance technicians, flying crew chiefs and flight crews for operation and sustainment of the covered aircraft. The Contractor shall ensure that any subcontractors have required access and license for OEM data to support their activities under this PWS. Proof of such agreements shall be provided to the Government upon request by the PCO.

1.3. CONTRACTOR LOGISTICS SUPPORT (CLS) SUPPORT CONCEPTS

CLS includes organizational and depot level maintenance, technical assistance, data, Contractor Operated and Maintained Base Supply (COMBS), Operation of a 24-hour Fleet Support Center (FSC), modification design and installation support. The Contractor shall provide all support required to fulfill this requirement, including but not limited to labor, materials, tools, equipment, parts and transportation. CLS coverage differs between aircraft assigned to specific Main Operating Bases (MOBs).Two levels of CLS support are required - Full and Partial. However, common tasks are associated with both concepts. The Contractor shall provide Partial CLS as defined within this PWS at JB Andrews MD and Scott AFB IL. The Contractor shall provide Full CLS as defined within this PWS at Hickam AFB HI and Ramstein

AB GE.

1.3.1. Common Tasks

For both Full and Partial CLS support, the Contractor support shall include such items as:

Program Management Fleet Logistics Support Management of all Government owned spares and support equipment Operation of a COMBS Operations of a 24 hour Fleet Support Center (FSC) Provide Field Service Representative (FSR) services at Partial CLS Sites Depot maintenance Technical Services Contract Field Team (CFT) support Field and depot technical assistance Aircraft modifications Repair/overhaul of all repairable spares at FAA certified repair stations (as applicable) Provide Peculiar Support Equipment (PSE) Aircraft paint Engine/Auxiliary Power Unit (APU) spares, repairs and overhaul

1.3.1.1. COMBS supply support shall include, but not be limited to, actions to identify, procure, stock, store and issue common and peculiar spare parts, components, consumables and bench stock for the aircraft, aircraft systems, engines/APUs and test/support equipment.

The Contractor’s inventory and support strategy shall be of sufficient range and quantity to meet the performance measurements defined in this PWS and to support the world-wide nature of the VIP/SAM mission.

1.3.2. Full CLS Tasks

For Hickam AFB HI and Ramstein AB GE, the Contractor shall provide Full CLS support. In addition to the Common Tasks, Full CLS support shall include all aircraft organizational (Line) scheduled and unscheduled maintenance (including A-Checks); materials; inspections; launch and recovery of aircraft; Time Compliance Technical Order (TCTO)/Service Action Compliance, and aircraft and maintenance reporting.

1.3.3. Aircraft assignments

The Government reserves the right to rotate, exchange or reassign individual aircraft between locations/commands. If model changes occur or if new permanent locations are assigned, the Government will request a transition plan and proposal to identify contract impacts.

1.3.4. Price Revision Due to Reassignment of Aircraft

When site support Contract Line Item Number (CLIN) pricing requires adjustment due to reassignment of aircraft these procedures shall be used. The proposed price adjustment per aircraft shall be added/subtracted from the affected site's unit price to arrive at the equitably adjusted new unit price as a result of aircraft reassignments of more than three (3) months in duration. Price adjustments, as described above shall be incorporated by a bilateral modification or delivery order to the contract for all periods of performance after the aircraft reassignment and subsequent pricing change. The contract modification shall update the number of aircraft at the affected site(s) after changes have been performed. Price adjustments shall not apply for a single aircraft that is formally reassigned/ added/ deleted for less than three (3) months in duration. Adjustments shall only be made for sites where the reassignment is for one (1) or more aircraft for over three months in duration or for two or more aircraft for over 45 days. For this contract the Contractor shall use “days” as calendar days unless called out differently.

1.3.5. Item Unique Identifier (IUID) Requirements

The Contractor shall not remove any IUID plates installed on any Covered Aircraft without program office direction. The Contractor shall comply with IUID markings and reporting policies in Military Standard 129P (MIL-STD-129P) and AF Manual (AFMAN) 23-110 for DoD Stocklisted items.

1.4. PROGRAM MANAGEMENT

1.4.1. Program Management Support

The Contractor shall provide Program Management support to meet the performance requirements of the PWS. The Contractor shall establish and maintain a risk management program for the purpose of early identification of program risks and mitigation of risk so contract performance is not impacted. The Contractor shall be responsible for work requirements and work in progress at the start of full contract performance with the exception of any work in progress at a depot facility. Accountability in this case shall transfer from the current provider to the Contractor after delivery from Return to Service (RTS).

1.4.1.1. Project Management

The Contractor shall designate a single point of contact responsible for the overall management and performance of the PWS. The Contractor designee shall be responsible for all contractual and operational requirements of the contract. The Contractor shall provide the name and contact information of the designee to the PCO within ten working days of contract award by contracts letter. Any change to this POC shall be submitted within five business days.

1.4.1.2. Key contact list

The Contractor shall provide names and contact information for key personnel at each performance site and for the overall contract to the PCO and the applicable Contractor Officer Representative (COR) for each site within 15 days after contract award and provide updates within seven days if changes are made. Contact information shall include provisions for 24 hour contact. (CDRL A001)

1.4.2. Program Management Plan

The Contractor shall establish a management system and develop, maintain, and deliver a Program Management Plan within 30 days after contract award that executes the C-32A and the C-40B/C CLS program per this PWS. The Plan shall address material management, quality, hazardous waste, OPSEC, FOD Control, Tool Control, safety, emergency/crisis management and notification, maintenance management, COMBS operation and management, contract reporting, Aircraft on the Ground (AOG) response, and security as a minimum. The plan shall address continuation of mission essential services at MOBs per FAR Title 48, Subpart 252.237.7024. (CDRL A002)

1.4.2.1. Material Management Plan

The Contractor shall accomplish material management planning to include, but not limited to, forecasting, purchasing, leasing, provisioning, establishing stock levels, packing, handling, shipping, transportation, requisitioning, expediting deliveries and providing/maintaining mission support kits. This plan shall address repairs, compliance with FAA regulations/processes on parts and repairs, and control and inventory of Government property. The Contractor shall submit a Material Management Plan as part of the Program Management Plan.

1.4.2.2. Subcontracting Plan

As part of the Program Management Plan or as a separate plan, the Contractor shall submit a subcontracting plan for the program to demonstrate and measure effective control and management of subcontractors. The plan shall include how PWS requirements are flowed down to the subcontractors to ensure consistent and compliant performance, quality and security. The Plan shall address plans, processes and procedures to ensure that Small Business subcontracting meets or exceeds contract requirements. (CDRL A002)

1.4.3. Integrated Maintenance Plan

The Contractor shall schedule and manage all aircraft maintenance (short and long term) planning for Full CLS aircraft and all depot visits for both Full and Partial CLS aircraft to maximize aircraft availability. The Contractor shall submit an Integrated Maintenance Plan which contains a seven year depot maintenance schedule based upon the Government provided actual and planned flying schedule and maintenance requirements. The Contractor shall submit and maintain this report as coordinated between the Site Lead and the local Government Representative at each site. These schedules shall include, but not be limited to, heavy maintenance, modification or modification/replacements, landing gear replacement/ overhaul, and engine/APU depot visits. These reports shall be made available as historical data throughout the life of this contract and shall always contain seven years’ worth of future depot schedules. The plan shall include an Engine and APU removal, rotation and installation schedule and drivers (time, cycles, operating hours, etc.) to meet scheduled maintenance requirements. This schedule shall also forecast engine and APU changes to exchange spare engines and APUs. (CDRL A003)

1.4.4. Contract Full-Time Equivalent Manpower Reporting Act

To comply with the Contractor Manpower Reporting Act (CMRA), the Contractor shall report ALL Contractor labor hours (including subcontractor labor hours if not reported directly by subcontractor) required for performance of services provided under this contract. The Contractor shall report through the on-line reporting site http://www.ecmra.mil.

1.4.4.1. Reporting Inputs

CMRA reports shall be for the labor executed during the period of performance during each Government fiscal year (FY) which runs October 1 through September 30. While inputs may be reported any time during the FY, all final data shall be reported no later than (NLT) October 31 of each calendar year. Contractors may direct questions to the on-line CMRA help desk.

1.4.5. Crisis Management Team (CMT) Support

The SPO maintains a Crisis Management Team to respond to and manage significant, urgent or emergency conditions. The Contractor shall support and assist the SPO CMT as requested to include 24hours/7 days a week support and response.

1.4.6. Initial Transition and Activation Plan

The Contractor shall provide a plan with an integrated schedule to address initial site activation and transition with the incumbent contractor. This plan and the actions to meet this plan shall be briefed weekly or as often as directed by the SPO PM. This plan will cover as a minimum:

o Program Manpower o Site Manpower o Security (Security training, status of clearances, CAC badged, restricted/controlled area badging, facility clearances, etc.)

o Inventory/condition of government property at each site o Acquisition and staging of Contractor furnished equipment and parts to include flyaway mission support kits o Support Equipment Listings and Delivery Schedules for each location o Facility preparation

(CDRL A004)

1.4.7. Site Activation, Transition or Closure Plan

The Contractor shall provide a plan to address new site activation, transition or closure when directed by the PCO within 90 days from notification of planned activation, to be negotiated at time of occurrence. (CDRL A005)

1.5. MEETING/TELECONFERENCE REQUIREMENTS

The Contractor shall support required meetings and teleconferences to discuss program status, review requirements compliance, and resolve open issues.

1.5.1. Teleconference Applications

http://www.ecmra.mil/

Due to internet security restrictions, many commercial teleconference services are “blocked” from full use by Government IT policies and processes. The Contractor shall support and utilize the use DoD/AF approved applications for joint teleconferences, if requested. The current approved application is Defense Connect Online: https://www.dco.dod.mil/

1.5.2. Meeting Agendas, Minutes and Presentation Materials

The Contractor shall host, support and participate, as required or directed, in recurring and non-recurring meetings in support of this PWS and the SPO’s management and sustainment of the Covered Aircraft. The Contractor shall develop agendas and minutes for all Contractor hosted meetings. The Government Meeting Point of Contact (POC) may waive the requirement for agendas, minutes and/or presentation materials. The following encompass some of the recurring meetings the Contractor shall support. The SPO/PCO/COR will notify the Contractor for emerging or ad hoc meetings that require their attendance, support and/or hosting. (CDRL A006, A007, A008)

1.5.3. Teleconferences

The Contractor shall host recurring and non-recurring teleconferences at the request of the SPO/PCO. Meetings may include external agencies and other Contractors supporting the weapon system. The Contractor shall track and report all Action Items generated as a result of these meeting. Recurring teleconferences include, but are not limited to, the following:

1.5.3.1. CLS Contract Weekly Status Telecom

The Contractor shall host and participate in a weekly teleconference to discuss program status and issues. The Contractor shall support a dry-run of the meeting the day before the scheduled weekly status telecom. The Contractor shall develop the charts for the weekly meeting and submit to the Government for review the day before the dry-run. After the dry-run, the Contractor shall update the slides, as required, and distribute them before close of business, to the telecom attendees for the next day’s telecom. (CDRL A009)

1.5.3.2. Contract Funds Status Report (CFSR) Review

The Contractor shall support a monthly CFSR teleconference to review the CFSR. (CDRL A010)

1.5.3.3. Engineering Status Review

The Contractor shall participate in a teleconference with SPO and other contractors as required to discuss and resolve engineering issues and status. This meeting is normally held every other week.

1.5.3.4. AF Technical Order (AFTO) Form 103 Review Telecoms

The Contractor shall host and support an AFTO Form 103 Reviews nominally 120 and 60 days prior to a scheduled depot input to review and validate requirements. The Contractor shall coordinate specific dates with the SPO. (CDRL A006, A007, A008) https://www.dco.dod.mil/

1.5.3.5. Depot Input Pre-Induction Telecoms

The Contractor shall host and support a Depot Input Pre-Induction review 30 days prior to depot input to review requirements and assess readiness. ((CDRL A006, A007, A008)

1.5.3.6. Test Readiness Review (TRR) Telecoms

The Contractor shall support telecoms to determine readiness for Government modification tests, prototype/validation tests, new/revised maintenance operations checks/tests, FAA certification testing, FAA test flights, USAF check flights: Functional Check Flight (FCF), Operational Check Flight (OCF) and Acceptance Check Flight (ACF). (CDRL A011)

1.5.3.7. Maintenance Working Group (MWG)

The Contractor shall support Government MWG meetings, as requested.

1.5.4. Post Award Meeting

The Contractor shall participate in a Post Award meeting in the Oklahoma City OK area within 30 days after Contract Award. The purpose of the meeting is for the Contractor to review with and demonstrate to the Government their management procedures, provide progress assessments, review of technical and other specialty area status, and to establish schedule dates for near term critical meetings/actions. (CDRL A006, A007, A008)

1.5.5. Program Management Review (PMR)

The Contractor shall conduct and host an annual PMR and associated meetings/ working groups at a facility in or near Oklahoma City, OK, unless an alternate location is otherwise authorized by the PCO. The Contractor shall develop agendas and charts, inclusive of but not limited to, discussions pertaining to review of program status, parts obsolescence issues and remedies, future year planning, current modification efforts and current maintenance issues.

The Contractor shall ensure hard copy presentation materials are provided to PMR/meeting attendees. The Contractor shall be responsible to pay for PMR facilities, internet/computer services provided and associated allowable charges. DoD Ethics Regulations for meals, entertainment, handouts, gratuities, etc. shall be complied with. The Contractor shall separately bill the Contractor costs associated with travel, transportation, and lodging IAW Joint Travel Regulations (JTR) Volume 2. (CDRL A006, A007, A008)

1.5.5.1. The Contractor shall support and participate in annual and ad hoc C-32A, C-40B and C-40C System Safety Group/System Safety Working Group (SSG/SSWG) meetings, The Contractor shall also support risk assessments, as required. The annual meetings are normally held in conjunction with the PMR.

1.5.5.2. The Contractor shall support Aircraft Information Working Group (AIWG) Meetings, as requested. These are normally held in conjunction with the PMR.

1.5.5.3. The Contractor shall support a Maintenance Manual Review Conference, as requested. These are normally held in conjunction with the PMR.

1.5.6. Quarterly Executive Program Review

The Contractor shall host and participate in a Quarterly Executive Program Review to discuss program performance, status and issues. This meeting shall be held in or near Oklahoma City, OK, unless otherwise authorized by the PCO. The chart package shall be developed jointly with the Government Program Team, but shall include cost, schedule, performance, risk and issues associated with the contract. The Contractor shall track and report all Action Items generated as a result of the meeting. (CDRL A006, A007, A008)

1.5.7. Support Site Meetings

The Contractor shall support recurring and non-recurring meetings between site CORs, supported unit leadership to share information and coordinate support requirements. This includes, but is not limited to, daily stand-ups, weekly scheduling meeting, base agency coordination meetings and informal discussions. The meetings are not authorized to change contract requirements without direction and approval from the PCO. (CDRL A006, A007, A008)

1.5.8. Flight Manual Review Conference (FMRC)

The Contractor shall support annual and ad hoc Flight Manual Review Conferences to discuss changes to the Flight Crew Operations Manual (FCOM) & Quick Reference Handbook (QRH);

the Cabin Crew Manual (CCM) & QRH; the Communications Systems Operator (CSO)/ Data Systems Operator (DSO) Manual & QRH; and the USAF created Flight Operations Manual

(FOM).

1.5.9. Technical Interchange Meeting (TIM)

The Contractor shall host/participate in Government TIMS, as requested. (CDRL A006, A007, A008)

1.6. CONTRACTOR PERSONNEL (NON-PERSONAL SERVICES)

1.6.1. General Personnel Requirements

The Contractor shall be responsible for the selection, hiring, assignment of duties, reassignment of duties, transfer, certification, qualification, supervision, management, control and termination of Contractor employees in performance of this PWS. The Contractor shall ensure employees and any subcontractor/vendor comply with any FAA or specialty licensing, qualification, certification required to execute this contract.

1.6.1.1. The Contractor shall be responsible for training of their personnel. Certain exceptions for Government unique activities and systems are detailed within this PWS. Unless otherwise specifically identified as a Government provided service/activity, the Contractor shall be responsible for monitoring, scheduling, documenting and all associated costs for the training, qualification and/or certification of their employees. Training time and participation shall not relieve the Contractor from other PWS performance requirements or coverage.

1.6.1.2. The Contractor shall ensure all employees/subcontractors have appropriate Government issued Contractor Identification Badge. Additionally, if the Contractor’s employee requires access to Government networks/applications, the Contractor shall request a Common Access Card (CAC) for the employee IAW base procedures.

1.6.1.3. The Contractor shall ensure all Contractor employees wear appropriate attire depending on particular job assignment and be easily recognized as Contractor employees.

1.6.1.4. The Contractor shall ensure Contractor employees who are required to communicate with Government personnel have the ability to clearly read, write and speak English. All program documentation shall be done in English.

1.6.1.5. The Contractor and Contractor employees shall identify themselves as contractors when communicating with the Government and shall not represent themselves as or provide direction as if they were a Government representative.

1.6.1.6. The Contractor shall provide Technical Expert Status Accreditation (TESA) for non-local employees performing work on Ramstein AB GE.

1.6.2. Specific Personnel Requirements

1.6.2.1. Program Manager

The Contractor shall provide a Program Manager to be the primary Point of Contact between the Government and the Contractor. He shall provide support during normal business hours and shall be available for 24 hour contact as required by the Government.

1.6.2.2. Site Managers

The Contractor shall provide a single point of contact at each unit to represent the Contractor in management and execution of the PWS and provide liaison support to the local unit.

1.6.2.3. Field Service Representatives (FSR)

The Contractor shall provide on-site FSRs at each home station site for Partial CLS Covered Aircraft to provide accurate and timely technical assistance (informally/formally or oral/written, as appropriate) to Government personnel. The FSR shall provide accurate and timely liaison technical and other support/assistance where FSR has capability to access/obtain guidance, response and dispositions from SPO, OEMs, COMBs, FAA, airlines, depot facility personnel, subject matter experts, etc. FSR support for the Mission Communication System is not required beyond interface with aircraft systems and general maintenance actions.

NOTE: It is anticipated that the AF will provide a Technical Representative(s) for in-depth support to these systems.

1.6.2.3.1. FSR Experience

The FSRs shall have:

1.6.2.3.1.1. Current FAA certification as an Airframe and Powerplant (A&P) Mechanic

1.6.2.3.1.2. Thorough knowledge, expertise, and experience to expediently assess requests/problems, determine appropriate resolution, and provide accurate and timely assistance (informally and formally as appropriate) where scope entails all aspects relevant to aircraft maintenance including, but not limited to: technical knowledge of entire aircraft (including airframe, landing gear, engine, APU, and all systems (avionics, aircrew communication, hydraulics, etc.), repair/corrective action methods, flight/operational aspects, part/supply operations, etc. It is anticipated that the Government will provide technical representatives for the Mission Communications System.

1.6.2.3.1.3. A minimum of 10 years recent aerospace experience as FAA certified A&P mechanic. Five (5) of the ten (10) years are specific to the aircraft type (Boeing 737 and/or

757) the PWS supports.

1.6.2.3.1. Technical Data Availability

The Contractor shall obtain and/or have access to all pertinent technical data relevant to Covered Aircraft and Covered Aircraft systems as needed for the Contractor to provide technical assistance.

1.6.2.3.2. Relationships with other Technical Representatives The AF may provide other contract technical representatives to Covered Aircraft systems at their discretion. The Contractor shall cooperate with and support activities involving these other Technical Representatives to include, but not limited to, trouble/fault analysis, liaison support and integration/interface with aircraft systems.

1.6.2.4. Fleet Support Center

The contractor shall provide a 24 hour Fleet Support Center (FSC) to support daily and emerging requirements for PWS activities. The purpose of the FSC is to act as a 24 hour, 7 day a week call center for supported units and covered aircraft to initiate Contractor support when off-station or to assist in recall of local Contractor personnel, if required. The FSC provides support to all covered aircraft and supported units/MOBs. The Contractor shall provide FSC personnel who can provide enroute support to include technical assistance with parts identification, ordering and shipping; coordinate urgent or emergency technical and logistics support from Contractor; recall/telephone bridge of Contractor personnel to the off-station crew and/or the Program office. The Contractor shall provide both a commercial toll-free telephone contact number as well as a direct phone number for over-seas calls. The Contractor shall provide a contact sheet and instructions to supported units. (CDRL A012)

1.6.2.5. Full CLS Line Maintenance Personnel

At Hickam AFB and Ramstein AB. the Contractor shall provide Line Maintenance Personnel with a valid A&P license. At least 75% of the line maintainers at the site shall each have a minimum five (5) years previous 737 aircraft maintenance experience. The Contractor shall provide a mix of both A&P licensed mechanics and FAA licensed inspectors to maintain FAA standard practices. These personnel shall have at least a SECRET clearance.

1.6.2.6. COMBS Personnel

The Contractor shall provide personnel to operate, sustain and maintain the COMBS. The personnel shall have a working knowledge of FAA and AF supply processes and procedures.

The COMBS personnel shall be able to assist maintenance personnel with identification of repair and replacement parts per approved tech data and Contractor’s FAR Title 14 Part 121 (or equivalent) processes and procedures. COMBS personnel shall have required clearances to operate within the base controlled area and handle, store and issue classified Line Replaceable Units (LRUs)/ equipment.

1.6.3. Hours of Performance and Support

1.6.3.1. Program Management. The Contractor shall provide routine program management services Monday – Friday during Contractor’s normal business hours. The Contractor shall support meetings, telecoms, video teleconferencing outside these normal business hours as required providing worldwide services and supporting Government standard duty hours.

1.6.3.2. Fleet Support Center: The Contractor shall provide 24 hour, 7-day a week, including holidays, in-place support from the Fleet Support Center. For purposes of base shutdowns, the FSC and the Contractor manning for such is considered mission essential.

1.6.3.3. On-site COMBS. The on-site storerooms (COMBS) for all Covered Aircraft sites shall be operated to provide services to the respective user activity on a sixteen (16) hour, five

(5) days a week basis. As a minimum, the Contractor shall provide coverage for the on-site storerooms and during the core hours of 0700 through 2300 from Monday through Friday. The Contractor shall also provide non-core support for mission departures, mission returns, maintenance operations and as specified within the PWS. The Contractor shall also support ANG and AFRC drill weekends with the single 0700-1600 shift per day coverage, if requested by local unit. During Government holidays and on Base Closure days, unless a mission, maintenance support, lateral support to Covered Aircraft or if other operational or maintenance support is required, the facility will be closed.

1.6.3.4. Line Maintenance (Full CLS Sites)

The Contractor shall provide Line Maintenance coverage for Covered Aircraft at both JB Hickam and Ramstein AB on a two-shift coverage basis (sixteen (16) hour, five (5) days a week) of 0700 through 2300 from Monday through Friday. The Contractor shall also provide non-core support for aircraft generation, mission departures, mission returns and as specified within the PWS. Coverage during Government holidays shall be on an on-call basis or to launch/recover mission aircraft. The Contractor shall obtain COR/PCO coordination to work outside normal duty hours. The Contractor shall be able to provide line maintainers qualified to fly on Government aircraft to assist troubleshooting or if directed by the PCO as means of transportation.

1.6.3.5. Field Service Representative

The Contractor shall provide FSR coverage Covered Aircraft at each Covered Aircraft site on a two-shift coverage basis (sixteen (16) hour, five (5) days a week) of 0700 through 2300 from Monday through Friday. At JB Andrews, the Contractor shall provide FSR support for C-32A, C-40B and C-40C model aircraft. The Contractor shall provide FSR support on a 24 hour, 7 days per week on-call basis, as requested/required. FSR shall be available for recall and be on-site within 2 hours. The FSRs shall be available to travel worldwide to assist in aircraft maintenance and repair, when directed by the PCO. The FSR shall be able to be qualified to fly on Government aircraft to assist troubleshooting or if directed by the PCO as means of transportation. The Contractor shall provide FSR in-place support for ANG and AFRC drill weekends, if requested by the local unit.

1.6.3.6. Technical Expert Status Accreditation (TESA) for Contracts to be performed in the Federal Republic of Germany This contract requires the performance of services by US citizens in the Federal Republic of Germany. In accordance with Articles 72 and 73 of the Supplementary Agreement to North Atlantic Treaty Organization (NATO) Status of Forces Agreement (SOFA), US citizens performing services on Government contracts may not begin working in Germany without the required TESA or other host nation employment approvals are obtained (as discussed in section 1.6.3.5.2 below). . All Contractor Personnel with TESA shall be required to obtain a CAC card IAW Section 2.3.2. HQ US Army Europe and 7th Army, Office of the Deputy Chief of Staff, Personnel (HQ USAREUR/7A – ODCSPER), DOCPER Office, is the designated executive agency responsible for administering this program for contracts and Contractor employees. The Contractor shall be responsible for obtaining TESA accreditation in accordance with the guidelines and procedures shown at the DOCPER website:

https://dcops.cpol.army.mil/dcops-user/

1.6.3.6.1. The Contractor shall ensure one of the following host nation employment approvals is obtained:

1.6.3.6.1.1. The Contractor employee(s) have been granted accreditation from the German authorities prior to commencing work. In this case, they are exempt from German income taxation unless tax liability is determined by German tax officials in accordance with Article X of the NATO Status of Forces Agreement, and are eligible, on the basis of this employment, for individual logistics support. Or,

1.6.3.6.1.2. The Contractor has ensured German authorities have issued the employees work permits prior to their commencing work. In this case, they are subject to German income taxation and are ineligible, on the basis of this employment, for individual logistics support. Or,

1.6.3.6.1.3. The Contractor has ensured German authorities have issued the employees certificates of limited tax liability and a work permit. In this case, they are subject to German income taxation and they are ineligible, on the basis of this employment, for individual logistics support.

1.6.3.6.2. The Contractor shall submit all required documents and forms as prescribed in the DOCPER homepage to the Ramstein COR for submittal to DOCPER within 15 days of contract award or as changes to personnel occur. HQ USAFE/LGC will review all documentation for accuracy and submit to DOCPER. After review by DOCPER and the German authorities, the documentation will be returned through HQ USAFE/LGC to the originator (COR or contracting officer) who will in turn inform the Contractor of the results of the review.

1.6.3.6.3. The Contractor shall promptly notify the contracting officer if an employee, once accredited, is no longer performing duties requiring accreditation or is no longer assigned to the position for which accreditation was granted. The Contractor shall ensure identification cards or other documents pertinent to or peculiar to the contract performance are turned over https://dcops.cpol.army.mil/dcops-user/ to the issuing office upon termination or transfer of employee. The Contractor shall obtain a written receipt of such return and shall forward a copy to the contracting officer.

1.6.3.6.4. The Contractor shall allow German Government authorities to visit the Contractor’s work areas for the purpose of verifying the status of positions and personnel as TESA employees or approved workers and compliance with host nation labor and safety regulations. Such visits shall not excuse the Contractor from performance under this contract or result in increased costs to the Government.

1.6.4. Host Base/MAJCOM Exercise Support

The Contractor shall support base exercises, as requested by the COR. When requested to participate, the Government will provide Contractor personnel with Mission Oriented Protective Posture (MOPP) equipment and clothing and associated training.

1.6.4.1. Contractor personnel are authorized to participate with Government personnel in all Nuclear, Biological and Chemical (NBC) training when requested by the COR.

1.6.4.2. Contractor personnel may be assigned as a trusted agent to share or review exercise scenarios for awareness, coordination and assessment of impact to contract performance. The Government will not assign Contractors as exercise evaluators or observers.

1.7. SECURITY REQUIREMENTS

1.7.1. DoD National Industrial Security Program

The Contractor shall comply with the security requirements listed in the Industrial Security Program DoDI 5220.22 and…