Attachment_3_-_Past_Performance_Questionnaire.pdf

FA8003-18-R-0001 Vehicle Barriers Maintenance and Repair Attachment 3: Past Performance Questionnaire

FOR OFFICIAL USE ONLY, SOURCE SELECTION INFORMATION

See FAR 2.101 and 3.104

FA8003-18-R-0001

Attachment 3: Past Performance Questionnaire

PAST PERFORMANCE

QUESTIONNAIRE

For Active Vehicle Barrier Maintenance and Repair

Aug 2018

FOR OFFICIAL USE ONLY, SOURCE SELECTION INFORMATION

See FAR 2.101 and 3.104

FA8003-18-R-0001

Attachment 3: Past Performance Questionnaire

CUSTOMER PAST PERFORMANCE QUESTIONNAIRE (PPQ)

The Department of the Air Force, Air Force Installation Contracting Agency (AFICA), 771st Enterprise Sourcing Squadron (771 ESS) located at Wright-Patterson Air Force Base (WPAFB), Ohio solicits your input regarding an Offeror, as self-identified in SECTION I.A. below, that has previously provided or is currently providing active vehicle barrier maintenance and repair (AVB M&R) services to your organization. The following PPQ is a part of the Offeror's proposal for a contract with the Air Force to provide Vehicle Barriers Maintenance and Repair (VB M&R) Services on an Air Force-wide basis. One of the considerations in the Government's proposal evaluation is the verification of an Offeror's past performance on efforts/contracts which reflect the Offeror's ability to perform on the proposed effort. The Government depends on information received from organizations such as yours which have had first-hand experience with the Offeror, for the evaluation of the Offeror’s performance on the submitted efforts/contracts. Offerors were required to fill out SECTION I of this PPQ then send the PPQ to the identified point of contact (POC) for the POC to fill out SECTION II of this PPQ. As an identified POC for one of these efforts/contracts, your feedback is very important to this program and we appreciate your willingness to participate by providing the requested information in SECTION II below. The completed PPQ will become part of the official Source Selection record. In order to meet the acquisition milestones, we request your written response no later than five (5) calendar days after your receipt of this PPQ. Please send the completed PPQ to the Government POCs indicated on the last page of this PPQ (not to the Offeror). Your assistance is greatly appreciated and your prompt response will be one of the keys to the successful and timely completion of this Source Selection.

The questions within this PPQ pertain to the Offeror’s record of past (within three years) and current performance related to maintenance and repair of active (versus passive) vehicle barrier systems. The information you provide will be used in the awarding of an Air Force-wide contract; therefore, it is important that your information be as factual and accurate as possible. The past performance evaluation considers each Offeror’s demonstrated recent and relevant record of performance in supplying AVB M&R services that meet the solicitation requirements. Please provide examples and/or explanations, which can include Federal, State, or Local Government and private industry for efforts similar to this Government requirement (use additional pages if necessary). In the case of an Offeror without a record of relevant past performance or for whom information on past performance is not available, the Offeror may not be evaluated favorably or unfavorably on past performance.

The following adjectival ratings shall be used in your response:

Rating Definition

EXCEPTIONAL

During the contract period, contractor performance is meeting (or met) all contract requirements and consistently exceeding (or exceeded) many. Very few, if any, minor problems encountered. Contractor took immediate and effective corrective action.

VERY GOOD

During the contract period, contractor is meeting (or met) all contract requirements and consistently exceeding (or exceeded) some. Some minor problems encountered. Contractor took timely corrective action.

SATISFACTORY During the contract period, contractor performance is meeting (or met) all contract requirements. For any problems encountered, contractor took effective corrective action.

MARGINAL

During the contract period, contractor performance is not meeting (or did not meet) some contract requirements. For problems encountered, corrective action appeared only marginally effective, not effective, or not fully implemented. Customer involvement was required.

UNSATISFACTORY

During the contract period, contractor performance is failing (or failed) to meet most contract requirements. Serious problems encountered corrective actions were either ineffective or non-existent. Extensive customer oversight and involvement was required.

NOT APPLICABLE Unable to provide a rating. Contract did not include performance for this aspect. Do not know.

FOR OFFICIAL USE ONLY, SOURCE SELECTION INFORMATION

See FAR 2.101 and 3.104

FA8003-18-R-0001

Attachment 3: Past Performance Questionnaire

SECTION I – GENERAL INFORMATION (To be completed by Offeror)

A. OFFEROR INFORMATION

i. Offeror Company Name:

ii. Offeror Company Address:

iii. Offeror Point of Contact (POC) Name:

iv. Offeror POC Position/Title:

v. Offeror POC Email:

vi. Offeror POC Telephone Number:

B. IDENTIFICATION OF CUSTOMER’S POC

i. Customer Organization/Company Name:

ii. Customer Organization/Company Address:

iii. Customer POC Name:

iv. Customer POC Position/Title:

v. Customer POC Email:

vi. Customer POC Telephone Number:

FOR OFFICIAL USE ONLY, SOURCE SELECTION INFORMATION

See FAR 2.101 and 3.104

FA8003-18-R-0001

Attachment 3: Past Performance Questionnaire

C. EFFORT/CONTRACT SPECIFICS

i. Contract Number/Title:

ii. Brief description of AVB M&R services provided:

iii. Types and brands of AVBs maintained/repaired (describe all):

iv. Contract included:

Preventive Maintenance Periodic Inspection Repair

v. Period of Performance:

vi. Dollar Value:

SECTION II – CUSTOMER INFORMATION/FEEDBACK (To be completed by Customer

POC)

A. CUSTOMER IDENTIFICATION

i. Customer Organization/Company Name:

ii. Customer Organization/Company Address:

iii. Customer POC Name:

iv. Customer POC Position/Title:

v. Customer POC Email:

vi. Customer POC Telephone Number:

FOR OFFICIAL USE ONLY, SOURCE SELECTION INFORMATION

See FAR 2.101 and 3.104

FA8003-18-R-0001

Attachment 3: Past Performance Questionnaire

B. EFFORT/CONTRACT SPECIFICS

If any information provided by the Offeror in Section I.C. above is incorrect and/or requires more detail, please elaborate below.

i. Contract Number/Title:

ii. Brief description of AVB M&R services provided:

iii. Types and brands of AVBs maintained/repaired (describe all):

iv. Contract included:

Preventive Maintenance Periodic Inspection Repair

v. Period of Performance:

vi. Dollar Value:

C. CUSTOMER FEEDBACK

Place an “X” in the appropriate column using the adjectival ratings on page 2 of this PPQ.

In regards to Management, the Contractor:

E xceptional

V ery G ood

Satisfactory

M arginal

U nsatisfactory

N ot A pplicable

1.

Provided experienced managers and supervisors with the technical and administrative abilities needed to perform all management services as directed to meet effort/contract.

2. Provided an adequate number of qualified employees to perform AVB M&R services.

3. Coordinated AVB M&R work schedules, notices, and safety requirements to ensure timely execution of the contract/effort.

4. Submitted quotes as required to customer on-time.

5. Followed the approved quality control plan.

In regards to Preventive Maintenance, the Contractor:

6.

Provided experienced personnel with the abilities needed to perform Preventive Maintenance as directed to meet effort/contract requirements.

7.

Developed a plan with checklists based on site-specific equipment and the manufacturer’s service manual for Vehicle Barriers.

FOR OFFICIAL USE ONLY, SOURCE SELECTION INFORMATION

See FAR 2.101 and 3.104

FA8003-18-R-0001

Attachment 3: Past Performance Questionnaire

8. Included all actions required to preserve and maintain the Vehicle Barrier Systems.

9. Demonstrated knowledge of original equipment manufacturer’s Preventive Maintenance standards.

In regards to Emergency Service Calls, the Contractor:

10. Was responsive in meeting contract requirements for Emergency Service Calls.

11. Hired qualified personnel who were capable of making repairs during Emergency Service Calls.

12.

Made Vehicle Barrier Systems adjustments, completed troubleshooting, and placed barriers in safe mode until repairs could be completed.

13. Provided timely resolution/follow-up for Emergency Service Calls.

In regards to Routine Service Calls, the Contractor:

14. Was responsive in meeting contract requirements for Routine Service Calls.

15. Hired qualified personnel who were capable of making repairs during Routine Service Calls.

16.

Made Vehicle Barrier Systems adjustments, completed troubleshooting, and placed in safe mode until repairs could be completed.

17. Provided timely resolution/follow-up to Routine Service Calls.

Overall Performance:

18. Rate the Contractor’s Preventive Maintenance overall performance.

19. Rate the Contractor’s Emergency Service Calls overall performance.

20. Rate the Contractor’s Routine Service Calls overall performance.

21. Rate the Contractor’s overall performance on this effort/contract.

Additional Questions: Yes No

22.

Was the Contractor ever issued a poor performance notice under the referenced effort/contract? If yes, explain outcome in “remarks/comments” below.

23. Would you award another Vehicle Barriers effort/contract to this Contractor? If not, explain in “remarks/comments” below.

FOR OFFICIAL USE ONLY, SOURCE SELECTION INFORMATION

See FAR 2.101 and 3.104

FA8003-18-R-0001

Attachment 3: Past Performance Questionnaire

Remarks/Comments: Please provide comments for any rating of “Marginal” or “Unsatisfactory.

Customer POC Signature Date

Customer POC Name (Printed) and Title

Customer, please e-mail the completed PPQ to:

AFICA 771 ESS VB M&R Mailbox 771ESS.EGA.VehicleBarrierMR@us.af.mil

Vanessa Russell-Reed Contracting Officer vanessa.russell-reed@us.af.mil

Thank you for your assistance with our source selection!