A002a_Appendix_A-_Program_Management_Review_Content_and_Guidelines_-_FINAL_-_27_Feb_2013.docx

A002 Appendix A –Program Management Review Content and Guidelines for Law Enforcement Equipment

PROGRAM MANAGEMENT REVIEW INSTRUCTIONS:

1. OVERVIEW. A Program Management Review (PMR) is a conference that will occur semi-annually between the Enterprise Sourcing Group (ESG) and the contracted supplier. The PMR will involve a discussion of supplier performance in the areas of program reporting, sales volume, pricing accuracy, order fulfillment, product delivery, product quality, product conformance to requirements, order leakage, and customer satisfaction.

2. SCHEDULING AND CONDUCT. The USAF Force Protection Commodity Council requires all of its selected suppliers to schedule and execute a Program Management Review, as follows:

a. PMRs will occur every six months, during the 30 (thirty) days following the six month and annual anniversary of the contract performance period.

b. PMRs will be conducted via video or audio teleconference.

c. PMRs will be no more than four (4) hours in duration, although additional time may be requested in advance if a specific problem exists that requires in-depth discussions.

d. Suppliers will publish agendas with a chronological listing of each topic or subtopic, presenters and attendees, submitted to the ESG lawenforcementequipm@wpafb.af.mil email address not later than 3 days prior to the scheduled PMR.

e. Suppliers are required to record minutes of all proceedings. These minutes will be typed in Microsoft Office Word v2007 or greater, and submitted electronically to the lawenforcementequipm@wpafb.mil email address within 7 days after completion of PMR.

3. PMR DISCUSSION CONTENT. The supplier’s PMR discussion will concentrate on the following aspects of the contract. Suppliers should use their existing customer format for presenting the information below:

a. Review of the most recent Quarterly Report Matrix

b. Sales volume

c. Order payment type

d. Price accuracy

e. Order fulfillment

f. Product delivery

g. Product quality and warranty

h. Product requirements conformance

i. Order leakage

j. Customer satisfaction