Attachment_2,_Performance_Work_Statement_(PWS).docx

PERFORMANCE WORK STATEMENT (PWS) FOR

LAUNDRY AND DRY CLEANING SERVICES IN THE

KAISERSLAUTERN MILITARY COMMUNITY (KMC)

6 February 2017

1. DESCRIPTION OF SERVICES. The contractor shall provide all personnel, equipment, tools, materials, supervision, transportation and other items and services necessary to perform laundry and dry cleaning services in support of 786th Force Support Squadron (FSS)/FSVL in the KMC to include Building (Bldg) 3336, the Kaiserslautern Military Community Center (KMCC) Visiting Quarters (VQ), and Bldg 305, Ramstein Air Base (RAB) Linen Exchange. The services performed under this PWS are non-personal and considered to be non-mission essential.

1.1. Standard Requirements.

1.1.1 The contractor shall provide basic laundry and dry cleaning services for those items specified in Appendix 1, Estimated Annual/Monthly Workload.

1.1.2 The NAFI employees will tag all bundles that require laundering services.

1.1.3 All items will be counted individually and tagged as bundles. A “bundle” means a number of identical laundry items wrapped or tied for carrying.

1.1.4 Dry cleaning constitutes approximately 2% of items listed on Appendix 1. All items requiring dry cleaning as identified in the Appendix 1, Estimated Annual/Monthly Workload, will be counted and provided to the contractor individually.

1.1.5 The contractor shall return laundry and dry cleaned items appropriately marked, separated, cleaned and packed.

1.1.6. Before cleaning, the contractor shall sort out any unusable items detected (e.g. torn sheets, pillow cases, towels, etc.), then continue regular laundry and dry cleaning, and return unusable items weekly to the requiring activity with a listing of these items, along with regularly scheduled deliveries.

1.2 Special Requirements.

1.2.1 The contractor shall dye certain items (e.g. washcloths, towels, bath mats, etc.) that are sorted out by the requiring activity to be used as rags. These items shall be dyed a dark color (e.g. brown, blue, green, etc.) and shall be turned in on a weekly basis and shall be returned no later than two weeks after pick up. Note: Rags will be used for cleaning purposes after dying; therefore color shall not fade when rags are wet.

1.2.2

1.2.3 The contractor shall clean oily rags in accordance with German and European Union standard commercial practices. Rags shall be turned in on a weekly basis and shall be returned no later than one week after pick-up.

1.2.4 The contractor shall pick-up specially marked bags containing certain items (e.g. towels, sheets, etc.) soiled with blood or other bodily fluids for separate cleaning. The requiring activity will place these items in separate plastic bags marked with “Contaminated Waste” stickers.

1.3 Packaging. All bundles shall be covered with plastic/cellophane. Packaged items shall be dry and serviceable.

1.4. Pick-up/Delivery Information.

1.4.1 The contractor shall pick-up and deliver items daily (5 days per week, Monday through Friday) within a two hour window coordinated with the technical representative. Deliveries and pickups will be at the following locations:

Bldg 3336, KMCC VQ Bldg 305, Linen Exchange

1.4.2 All items, unless covered under Para 1.2 Special Requirements, shall be returned not later than 72 hours after pick-up. For example, items picked-up on a Monday shall be returned not later than Thursday. In instances where a recognized German holiday falls on a Friday or Monday, the contractor shall pick-up and deliver on Saturday. The Saturday pick-ups and deliveries at all locations shall be made between a two hour window that shall be coordinated between the contractor and the technical representative.

1.4.3 No pick-ups and deliveries shall be made on recognized German holidays; American holidays are considered regular work days.

1.4.4 Pick-ups for all locations shall be accomplished in one day between the hours of 0730 to 1630. The technical representatives are responsible for informing the contractor if more than one truck (size 7.5 tons) may be necessary due to the large number of items accumulated. Contractor personnel shall perform loading and unloading of the truck. The requiring activity will pack laundry items on carts for the contractor to load. These carts shall be returned with the cleaned items and not be used for any other customer.

1.4.5 Documentation/Delivery Slips. At the individual pick-up locations, the contractor will receive a document indicating the type and quantity of items picked-up. The quantities shall be checked upon arrival at the contractor’s site and discrepancies shall be noted on a contractor-generated delivery slip to be provided to the 786 FSS/FSVL technical representative, Bldg 305, upon return of the items. The contractor shall contact the technical representative via telephone about any discrepancies immediately upon completion of the download and inventory at contractor’s facility.

1.5. Deficiencies. The technical representative and contractor will jointly investigate and determine any discrepancies in an expeditious manner. Any deficiencies will be brought to the contractor’s attention as soon as the individual items are unpacked and inspected. All obvious deficiencies/damages to an item due to normal wear and tear will be the responsibility of the requiring activity. However, items not properly cleaned or damaged due to improper handling shall be cleaned, repaired or replaced by the contractor at no additional cost to NAFI.

2 GOVERNMENT FURNISHED PROPERTY. NAFI will furnish 175 carts for transporting clean and dirty linen. These will be maintained and provided by 786 FSS personnel.

3 GENERAL INFORMATION.

3.1 Quality Control. The contractor shall support plant tours upon request from the technical representative.

3.2 Quality Assurance. NAFI will evaluate the contractor’s performance in accordance with Surveillance Plan, this PWS and the requirements of this contract. When unacceptable performance is observed, and an appropriate remedy, i.e. repeated performance, is not accomplished, the contract manager or representative will 3.3 generate a Performance Assessment Report (PAR) and include the findings and corrective measures taken by the contractor to prevent reoccurrence.

3.4 Recognized German Holidays.

3.5 Contractor Personnel. The contractor shall not employ a person for work under this contract if such a person is identified to the contractor by the CO as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. When employing off-duty Air Force military personnel, contractor shall comply with Air Force Instructions (AFI) 64-106, Air Force Industrial Labor Relations Activities, paragraph 3. In the event it becomes necessary to replace any contract personnel for any of the above reasons, contractor shall not be reimbursed for costs associated with such removal including the costs for replacement of personnel so removed.

3.5.1 The contractor shall identify a contract manager and an alternate in writing within 5 work days after award. One of them shall be available at their regular location of business to discuss and/or solve contract-related matters and/or problems. The contract manager or alternate shall be available between 0730 hours and 1700 hours, Monday through Friday, except on recognized German holidays. The contract manager/alternate shall be fluent in reading, writing and speaking English to the levels stated below:

3.5.1.1 Reading: Able to read simple text fluently and accurately on all levels normally pertinent to contract related subjects. Can understand the general sense of routine business letters or articles in administrative/technical fields within his competence without extensive use of a dictionary.

3.5.1.2 Writing: Able to draft and write correspondence and reports relative to matters pertaining to this contract. Control of the vocabulary, structure and spelling is broad and precise. Errors are rare and do not interfere with understanding.

3.5.1.3 Speaking: Able to handle simple contract related conversations, needing little help only in handling complications or difficulties. Can get the essence of most conversations on non-technical subjects that require no specialized knowledge and has a speaking vocabulary sufficient to express themselves. Can handle formal translation from and into the English language.

Note: The English language requirement does not apply to the driver or any personnel performance the actual pick- up and delivery of items; however, those personnel shall speak either speak English or German.

3.5.1.4 The Contractor shall comply with all applicable Federal, State, local, and European Union laws, executive orders, rules and regulations applicable to its performance under this contract. The contractor shall ensure employees have current and valid professional certifications as required by German and European Union laws and regulations before starting work. The contractor shall ensure employees maintain proper personal hygiene, as well as a neat and professional appearance while in the performance of their duties. Contractor employees shall be 3.5.1.5 recognizable by wearing distinctive clothing, bearing the name of the company or by wearing appropriate badges, which contain the company name and employee name. Managers and supervisors’ job titles shall be included on the badge in addition to the name.

3.5 Performance Evaluations. The technical representative will monitor the contractor’s performance and report on their performance using the standards within the Surveillance Plan (Appendix 2).

Appendices:

Appendix 1: Estimated Annual/Monthly Workload Appendix 2: Surveillance Plan