C2_PWS_version_0__21_Oct_19.pdf

C2 PWS v 0 21 Oct 19 Contract No. FA4890-XX-C-00XX Solicitation No. FA4890-20-R-0003

PERFORMANCE WORK STATEMENT (PWS)

FOR

COMMAND AND CONTROL (C2)

CONTRACT ACADEMIC TRAINING (CAT),

COURSEWARE DEVELOPMENT (CWD),

and

DISTANCE LEARNING (DL)

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TABLE OF CONTENTS

Page

SECTION 1 DESCRIPTION OF SERVICES

1.1. SCOPE OF WORK

1.2. STRIKE MITIGATION PLAN

1.3. GENERAL INFORMATION

1.3.1. CRC and BCC CONTRACT ACADEMIC TRAINING (CAT)

1.3.2. COURSEWARE DEVELOPMENT (CWD)

1.3.3. DISTANCE LEARNING ARCHITECTURE (DLA)

1.3.4. ELECTRONIC ATTACK TRAINING

1.3.5. STAFF SUPPORT POSITIONS

1.4. GENERAL TASKS

1.5 EMPLOYEE TRAINING

1.6 TRAINING WORKLOAD MANAGEMENT PLAN

1.7 TRAVEL

1.8 CONTRACTOR FULL-TIME EQUIVALENT REPORTING

SECTION 2 SERVICE SUMMARY

SECTION 3 GOVERNMENT-FURNISHED/CONTRACTOR-FURNISHED PROPERTY

3.1. GENERAL INFORMATION

3.2. GOVERNMENT-FURNISHED PROPERTY

3.3. GOVERNMENT-FURNISHED FACILITIES, GOVERNMENT MAINTAINED

3.4. GOVERNMENT-FURNISHED MATERIALS, CONTRACTOR-MAINTAINED

3.5. GOVERNMENT-FURNISHED SERVICES

3.6. CONTRACTOR FURNISHED PROPERTY AND SERVICES

SECTION 4 GENERAL INFORMATION

4.1. CONTRACTOR PERSONNEL

4.1.1. SITE MANAGERS

4.1.2. CONTRACTOR EMPLOYEES

4.1.3. PROPOSED EMPLOYEE REVIEW PROCESS

4.1.4. SECURITY REQUIREMENTS

4.2. EMPLOYEE QUALIFICATIONS

4.3. HOURS OF OPERATION

4.4. GENERAL DEFINITIONS

4.5. CONTRACT ACRONYMS

APPENDIX 1 WORKLOAD ESTIMATE

APPENDIX 2 PUBLICATIONS AND FORMS

APPENDIX 3 DELIVERABLES

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C-00XX

iii

APPENDIX 4 INCORPORATION OF CONTRACTORS PROPOSAL

APPENDIX 5 SYLLABUS INVENTORY

CHANGES INCORPORATED

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SECTION 1

DESCRIPTION OF SERVICES

1.1. Scope of Work. The primary objectives of this contract are: 1) Maximize operational effectiveness and combat capability; 2) Preserve Air Force personnel and material resources.

1.1.1. The Command and Control (C2) contract provides contract academic training (CAT), courseware development (CWD), distance learning architecture (DLA) services, training system support/mission system interface, and staff support services to the Control and Reporting Center (CRC), Battle Control Center (BCC), Air Operations Center (AOC), and Tactical Air Control Party (TACP) missions at various locations in ACC, ANG, AETC, USAFE, and PACAF. Training shall be provided for US as well as Foreign National students.

1.1.1.1. Contractor mission synopsis for CRC. The contractor shall provide: CAT and CWD support for the CRC formal training unit (FTU) at Luke AFB, AZ; DLA services for all CRC units listed in PWS para 1.3.3.1.8.1.3; staff support to the FTU and selected operational CRCs as described in Appendix 1; Electronic Attack (EA) training for the FTU and operational CRCs as specified in Appendix 1; and training system support for the CRC at Aviano AB, IT (USAFE).

1.1.1.2. Contractor mission synopsis for BCC. The contractor shall provide CAT and CWD support for BCC units in the US and PACAF as specified in Appendix 1; DLA for all BCC units listed in PWS para 1.3.3.1.8.1.2; and staff support to the selected operational BCCs as described in Appendix 1.

1.1.1.3. Contractor mission synopsis for AOC. The contractor shall provide DLA services for all AOC units listed in PWS para 1.3.3.1.8.1.1.

1.1.1.4. Contractor mission synopsis for TACP. The contractor shall provide simulator operations/maintenance personnel for TACP units as described in Appendix 1.

1.1.2. Except for the property and services specifically stated as Government-furnished in Section 3 of this Performance Work Statement (PWS), the contractor shall furnish all personnel, equipment, tools, materials, supervision and all other items and services that are required to perform C2 CAT/CWD/DL.

1.1.3. Force structure changes may require performance of these services at locations other than those currently listed in this contract. If the Government requires a change in place of performance, a modification to this contract will be accomplished. The contract may be modified in the future to include additional labor category positions and training if the mission requirement dictates.

1.1.4. Estimated workload for CAT/CWD/DL services is specified in Appendix 1. This contract is scheduled for one base year (1 July 2020 to 30 June 2021) followed by four option years (1 July 2021 – 30 Jun 2025). A phase-in period is planned for 1 May to 30 June 2020.

1.2. STRIKE MITIGATION PLAN. Part of the workforce performing under this contract is currently unionized, therefore the contractor shall prepare a Strike Mitigation Plan for the unionized sites. If additional parts of the workforce become unionized, the contractor shall modify the Strike Mitigation Plan as appropriate to include the new sites. The Strike Mitigation Plan shall include the contractor’s identification of risks associated with personnel labor disputes, proposed mitigations and their plan to ensure continuation of services in the event of a strike. This includes provisions for members recalled to active duty under Title 10 USC. This plan shall be submitted to the Contracting Officer (CO) within 10 business days of the start of Phase In.

1.2.1. At a minimum, the plan shall address:

(1) Alternate sources of manning to replace the striking workforce.

(2) Detail priority actions in the event the contractor cannot cover 100 percent of the requirement.

(3) List time phased actions to allow for ramp up of manpower, clearances, etc.

(4) Draw clear lines of authority.

(5) Identify the contractor’s personnel to be responsible for coordination with the CO, contracting officer’s representative (COR), local Government Subject Matter Experts (SMEs), and Base Leadership, both prior to and during a strike.

(6) How the contractor plans to maintain security.

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(7) Acknowledge the company’s responsibility of timely notification/communication and coordination with the CO from the time a known problem may exist.

1.3. GENERAL INFORMATION. The specific tasks for this contract are divided into five main categories: 1) Contract Academic Training, 2) Courseware Development, 3) Distance Learning Services, 4) Electronic Attack Training, and 5) Staff Support. Contractor responsibilities for these categories are explained below:

1.3.1. CRC and BCC Contract Academic Training (CAT). The contractor shall conduct academic and training device instruction in support of formal course syllabi, training plans, event lesson plans, and training device instruction for course students at the Control and Report Center (CRC) formal training unit (FTU), 607ACS, Luke AFB, AZ and Eastern Air Defense Sector (EADS), Western Air Defense Sector (WADS) Air Defense Squadrons, 169 ADS and Alaska Region Air Operations Center (AKRAOC). Academic instruction shall be accomplished during the hours of operation as specified in Section 4. Academic instruction shall include platform training, remedial training, and monitoring of computer-based and self-paced instruction periods.

Likewise, the training devices (to include any simulation, Part-Task Trainer (PTT), etc.) shall be used during the hours of operation as specified in this PWS. The contractor shall exercise flexibility in scheduling to provide maximum training opportunities.

1.3.1.1. Standard of Performance for Instructors. The standards of performance for instructors shall be equivalent to completion standards of the applicable Instructor Upgrade Training Course and the Classroom Instructor Course (CIC). The contractor shall provide academic and training device instruction to allow students to achieve the learning objectives associated with applicable syllabi or training plans. In general, the Government shall evaluate student accomplishment of learning objectives by written tests and training device events (simulated (CRC or BCC) or live-fly (CRC-only)). Deficiencies in student academic objective achievement identified by test trend analysis shall be presented at the Curriculum Reviews (refer to Section 1, para 1.4.4.1.). The contractor shall provide measures to correct identified trends. Contract instructors shall have a working knowledge of all applicable publications listed in Appendix 2 of this PWS and use these publications, as required, while providing instruction. Air Traffic Control service and radio calls used shall be in accordance with the most current edition of the Federal Aviation Regulation (FAR) Handbook

7110.65 and local directives. The Government shall provide controlled access to all required classified manuals.

1.3.1.2. Academic Instruction. The contractor shall perform academic instruction using Instructor/Lesson Guides to accomplish required lesson tasks IAW the estimated workloads in Appendix 1. The contractor shall perform the following tasks:

1.3.1.2.1. Assist in the development and production of an academic training schedule for academic sessions, lessons, and training device events. The training schedule shall be delivered IAW LOP (Local Operating Procedures).

1.3.1.2.2. Prepare classroom for instruction.

1.3.1.2.3. Issue lesson-related student materials.

1.3.1.2.4. Perform academic instruction as required by the applicable syllabi and/or training plans.

1.3.1.2.5. Monitor self-paced and computer-based instruction providing academic instruction as required.

1.3.1.2.6. Ensure students properly use equipment.

1.3.1.2.7. Report equipment problems IAW LOP.

1.3.1.2.8. Provide remedial student training in accordance with the appropriate syllabus or training plan. Remediation shall be scheduled IAW LOP. Remedial training shall be scheduled to allow continued normal progression in the syllabus or training plan.

1.3.1.2.9. Review lesson objective with students preparing for examination.

1.3.1.2.10. Administer, score, and debrief student examinations IAW established policy.

1.3.1.2.11. Review and respond to the Government training subject matter expert (T/SME) and

Government courseware subject matter expert (CW/SME) issues surfaced during surveillance, end-of-block, end-of-course critiques, and Graduate Evaluations. Coordinate

C2 PWS v 0 21 Oct 19 Contract No. FA4890-XX-C-00XX all student comments critiques and courseware corrections, to include errata sheets, with the Government prior to use in the classroom.

1.3.1.2.12. When required, perform as Subject Matter Experts (SME) for courseware development and at courseware review meetings to include the Syllabus Review Board.

1.3.1.2.13. Manage academic programs (e.g., configuration control) to comply with Air Force Instructions (AFIs), handbooks, etc.

1.3.1.2.14. Develop and maintain instructor continuity folders and student grade books, as required

1.3.1.2.15. Operate academic equipment (e.g.: projectors, televisions, computers, CBT, Smart-board, etc.).

1.3.1.2.16. Maintain academic courseware reference material (e.g.: T.O., reference notes, publications, etc.).

1.3.1.2.17. Assist in training upgrading military or other Government instructors as hours are available in Appendix 1 workloads and in coordination with local Government TSME.

1.3.1.2.18. BCC Only. Academic instruction for the BCCs may be conducted as one-on-one sessions or in groups as students arrive on station.

1.3.1.3. Training Device or Part Task Trainer Instruction Specific Tasks. The contractor shall perform training device or part task trainer missions/events using event lesson plans to accomplish required event tasks IAW the estimated workloads in Appendix 1. The contractor shall perform the following tasks:

1.3.1.3.1. In support of academic and training device events, instruct Weapons Director service and radio calls in accordance with current edition of the Federal Aviation Regulation (FAR), Handbook 7110.65, AFI 11-214, and local directives.

1.3.1.3.2. Review each student's grade book prior to brief of training device instruction.

1.3.1.3.3. Conduct briefings covering required items before and after training device events, in accordance with the approved pre-briefing and de-briefing guides. This includes use of software tools as appropriate.

1.3.1.3.4. Accomplish 100% of the specified event tasks during the training device or part task trainer period, unless student progress or maintenance problems will not allow completion. Non-effective training device events shall be rescheduled.

1.3.1.3.5. Instruct students in techniques and corrective actions to help students avoid repetition of errors.

1.3.1.3.6. Record student performance on individual event grade sheets in accordance with current directives and courseware control documents.

1.3.1.3.7. Provide Air Force and maintenance personnel with event data required to build training device events into software formats.

1.3.1.3.8. Document all training IAW AFI 13-1 BCC, AOC, or CRC Vol. I , ACCI 11-464 and local instructions.

1.3.1.3.9. Conduct BCC or CRC contractor instructor upgrade training and conduct BCC or CRC contractor instructor certification evaluations.

1.3.1.3.10. Assist in training Government personnel as instructors IAW local operating procedures as hours allow in Appendix 1 and in coordination with local Government

TSME.

1.3.1.3.11. Assist with development of courseware and support material for FTU instruction or IQT/MQT/CT instruction.

1.3.1.3.12. CRC Only. Provide syllabus support duties per Appendix 1, para A1.2.2.4. Execute duties as Exercise Director, Sim Driver or other positions as outlined in the applicable syllabi and IAW the 607 ACS Exercise Director Certification program. These crew events will support multiple syllabi as courses run concurrently so that the students receive exposure and training from students in other crew positions.

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1.3.1.3.12.1. The Exercise Director shall supervise the overall conduct of the training scenario(s) to meet specific objectives for individual or crew training events as outlined in the syllabus. The Exercise Director shall plan and develop exercise scenarios to meet syllabus objectives for crew coordination, and maximize realistic training for the students as well as the mission crew.

During execution they shall provide instructional briefings, dynamic inputs as necessary to enhance training objectives and provide guidance to crewmembers executing direct support requirements, including simulated entities. Every sim is a dynamic event, and it tailored for the specific crew complement and student capabilities.

1.3.1.3.12.2. Sim Drivers shall support the syllabi near the end of the courses for integrated crew events, similar to a Red Flag style Large Force Employment scenario.

1.3.2. Courseware Development. Contractor personnel shall produce, update and revise classified and unclassified

Control Reporting Centers (CRC), Battle Control Centers (BCC), and/or Air Operations Centers (AOC) courseware to support academic and training device instruction, and crewmember duty/mission generated training requirements IAW the workloads in Appendix 1. The use of instructors as CWD SMEs and CWD SMEs as instructors is encouraged. The contractor shall develop all courseware using the current, updated model of Instructional Systems Design (ISD) as defined in AFH 36-2235, Volumes 1-13, Information for Designers of Instructional Systems; ACCI 11-251, ACC Operations Training Development Program; ACCI 11-252, ACC Formal Operations Training Publication Management; and AETCI 36-2221, Flying Training Course and Special Publications Development. Contractor shall also employ Department of Defense Instruction (DoDI) 1322.20, Development and Management of Interactive Courseware (ICW) for Military Training. The contractor shall use the current version of Advanced Distributed Learning (ADL) Network, Sharable Content Object Reference Model (SCORM) standards for all on-line training (SCORM 2004 at time of solicitation). Courseware materials may support formal course programs, Initial Qualification Training (IQT), Mission Qualification Training (MQT), and Continuation Training (CT) programs and operational support programs, and may be used for resident and non-resident training. Changes in Command and Control hardware, software, tactics, local course rules, flight information publications and safety publications will affect courseware materials.

1.3.2.1. The contractor shall:

(1) Analyze, develop new, and revise/review all scheduled courseware and related materials.

(2) Analyze test items and cumulative data for trends for all courseware (as defined in AFH 36-2235, Volume 2). Maintain analysis results in the corresponding lesson’s production folder.

(3) Pursue the use of current technology, teaching tools and techniques that are compatible with Government media systems.

(4) Maintain and revise developed courseware and PTT materials to support IQT, MQT, and CT programs.

(5) Following the contractor’s quality control measures, submit products to the Government via standardized electronic media and provide hard copy when requested. The contractor and Government shall schedule the products for review IAW the approved Courseware Delivery Schedule (see para 1.3.2.6. below).

After the Government accepts a product, they will either approve it for delivery as written or reject it with identified errors for contractor correction. For rejected items the contractor shall correct any errors and resubmit the entire product for delivery both in electronic and hardcopy (if requested) IAW the Style Guide timelines after the acceptance date.

1.3.2.2. Instructional System Development Management Plan (ISDMP). The contractor shall develop, produce, and provide an ISDMP. This plan shall describe the ISD activities to be performed for each weapon system during the analysis, design, development, and implementation of the training materials. The principal uses of this plan are to provide the Government a basis for evaluating the contractor’s methodology for applying the ISD process to the PWS required products and to provide a reference for use by the CWSMEs during contract execution.

1.3.2.2.1. Review/Modification Process and Acceptance of the ISD Management Plan. The contractor shall submit the ISDMP as a stand-alone document no later than 10 days after

C2 PWS v 0 21 Oct 19 Contract No. FA4890-XX-C-00XX the start of Phase In. The T/SME and CW/SME will review the ISDMP and submit proposed changes to the contracting officer’s representative (COR) for approval. Not more than 30 calendar days after receipt of the plan, the Contracting Officer and COR will notify the contractor of either the acceptance of, or required modifications to the ISDMP. After initial acceptance, the ISDMP shall be updated as required by changes in the contractor’s ISD process or as directed by the Government during the contract performance period.

1.3.2.2.2. Content. The ISDMP shall include the following sections:

1.3.2.2.2.1 Executive Summary. This section shall summarize the purpose and scope of the ISD and associated support effort. It shall address the program and technical management objectives, quality control methods and procedures for courseware, and the standards used to establish the organization, structure, manning, and skill levels of the CWD team. This section shall also describe how ISD organizational functions, responsibilities, and support requirements are implemented in each weapon system. Summary scheduling information and program phasing of major CWD task breakouts shall be included. Program tasks shall be correlated with key ISD tasks or events that can be observed, measured, and verified. Lastly, this section shall summarize the total magnitude of the ISD effort for each weapon system in terms of the overall work effort, time required, impacts, expected results, and products.

1.3.2.2.2.2. Technical Approach. This section shall describe the specific technical approach, methods, and procedures used to apply the ISD process to the training system (refer to AFH 36- 2235 for guidance). This section shall describe the built-in mechanisms used to control and manage the technical requirements for the ISD process (e.g., requirements creep). This section shall also describe how ISD principles and practices are incorporated into the design and development of the courseware. ISD tasks shall be correlated with the completion of deliverable products (i.e., data, courseware, and software). Work units shall be identified with the technical requirements of the training program.

1.3.2.2.2.3. Program Management. This section shall describe how the ISD effort is managed for each weapon system. Special emphasis shall be given to ISD management of the training system by functional areas of: Management, Administration, Delivery, Evaluation, and Support (refer to AFH 36-2235, Volume 3). Functional areas of the ISD process shall be grouped by ISD phases as follows: Analysis, Design, Development, and Implementation (refer to AFH 36-2235, Volume 3).

1.3.2.2.2.4. Program Constraints and Assumptions. This section shall describe constraints (i.e., limiting factors) to, and assumptions of, the ISD effort. This section shall also describe any impacts these constraints and assumptions could, or will, have on the overall training program.

Lastly, this section shall describe any new or revised procedures, which could affect the Managerial, Acquisition, or Technical aspects of the program as a result of applying ISD constraints and assumptions.

1.3.2.2.2.5. Risk Management. This section shall describe the systematic approach used to identify and manage the risks associated with the application of the ISD process for the courseware development (CWD) effort. This section shall also include a description of the technical performance measures (i.e., metrics) used to evaluate the effectiveness of applying ISD principles and practices to the training over its life cycle. Technical performance measures shall include criteria to measure the quantity, quality, and timeliness of performance parameters selected for surveillance of the ISD effort (e.g., hours required per hour of computer-based instruction) and validating courseware effectiveness.

1.3.2.2.2.6. Milestones. This section shall identify milestones and time phasing of the development, review, revision, and delivery of courseware the contractor shall use to track courseware development progress. This section will also identify what programs or systems will be used to track courseware on the courseware deliver schedule from initiation to completion and delivery. This tracking shall be made available to the Government CW SMEs.

1.3.2.2.2.7. Organization and Staffing. This section shall describe the organizational structure that shall meet the ISD requirements of the training program. The extent of authority delegated to each element for accomplishment of the ISD effort shall be clearly defined. Organizations participating

C2 PWS v 0 21 Oct 19 Contract No. FA4890-XX-C-00XX in the management of, or contribution to, the ISD effort shall be identified and their specific roles, responsibilities, functions and interactions shall be delineated and displayed in a functional matrix.

1.3.2.2.2.8. Coordination and Communication. This section shall describe the plans for ensuring effective communications among all ISD participants (contractor and Government). The processes and procedures to be used for coordination of the ISD effort and data exchange between agencies, and within the chain of authority, shall also be described.

1.3.2.2.2.9. Acquisition and Utilization of Resources. This section shall describe how resources shall be acquired and utilized for accomplishment of the ISD effort and the Distance Learning Architecture. It shall also identify and describe the quantities and types of resources required for the total ISD effort. Resources include manpower, personnel, equipment, materials and facilities.

Long-lead items and critical items such as those that may affect concurrence of the training system with the parent system shall also be identified. Lastly, this section will identify resource problem areas, which could affect scheduling, funding or personnel loading and shall describe feasible solutions to these problem areas.

1.3.2.2.2.10. Other Considerations. This section shall contain any ISD considerations that are not addressed in other sections of the contractor’s ISD management plan.

1.3.2.3. Existing Courseware. All existing classified and unclassified courseware is Air Force property, and will be transferred to the contractor in its current condition. Courseware shall not be destroyed or disposed of without knowledge and consent of the CW/SME (Det 9/Luke AFB for CRC CW; 1 AF/AFNORTH/A3T, Tyndall AFB for BCC CW; and PACAF/A3/6C for AOC and PACAF locally-developed BCC CW). The Government shall transfer existing courseware to the contractor during the phase-in period on a noninterference basis.

1.3.2.4. Courseware Deliverables/Materials. The contractor shall develop and produce the classified and unclassified courseware materials in the format prescribed and agreed to in the Style Guide and IAW workloads in Appendix 1 of this document. Courseware in any medium, once delivered becomes the sole property of the Government and may be reproduced in whole or part for use by the Government with unlimited rights. The courseware includes the following: Unit Lesson Strategy Report, Course Syllabus, Syllabus Review Report, Lesson Overview, Lesson Plan, Lesson Package, Lesson Study Guide, Lesson Block Review, Lesson PowerPoints, Test Package, and Courseware Revision Summary Report, TTLs, as described in PWS Appendix 4.

1.3.2.5. Courseware Development Standards. The contractor shall apply the following standards and objectives to develop courseware:

1.3.2.5.1. Advanced Distributed Learning (ADL) Network, Sharable Content Object Reference Model (SCORM). The version shall be updated as needed. Courseware interchange and run time requirements shall allow flexibility of content use and deployment of the courseware.

1.3.2.5.2. Employ metadata characteristics including a listing of commonly defined fields for each learning object. These fields shall adhere to an accepted set of rules. Creating, handling, and storing the data and electronically transferring the information shall use common standards of operability.

1.3.2.5.3. Unless approved by the Government, all training material must be developed to run on the current and future Air Force Network Integration Center (AFNIC) approved products list (APL) and standard desktop configuration (SDC) compliant computer hardware and software configurations. The contractor shall build to Government approved configurations.

1.3.2.5.4. All training materials must be designed to use a mouse or trackball with interchangeable keyboard controls; example: Enter for next screen, Backspace for previous page, and up, down, left, and right arrow controls.

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1.3.2.5.5. Graphics shall not exceed 1024x768x16 million colors. The contractor shall recommend screen resolution and bit depth configurations to optimize courseware performance. The contractor shall build to the Government approved computer configuration.

1.3.2.5.6. Third-party software tools must be on AFNIC’s approved products list (APL), royalty-free and be included in the release version of the current version available for distribution. This includes but not limited to QuickTime, Shockwave Player, or PowerPoint viewer.

1.3.2.5.7. New features to include moveable text box, text scroll, and pause shall be added to all courseware delivered IAW this PWS.

1.3.2.6. Courseware Delivery Schedule (CDS). The contractor shall develop, coordinate, and produce a definitive CDS for each weapon system with courseware workload in Appendix 1 (CRC, BCC, and AOC) that will identify the milestones and time phasing of courseware delivery that will occur during the next contract year. The CDS shall be formatted IAW the Style Guide. Special emphasis shall be given to milestones at which key ISD tasks or events produce deliverable data or intermediate products of the courseware delivery process. The contractor shall provide the initial CDS to the CW/SME during Phase In but no later than 30 days prior to performance. For subsequent option years, the contractor shall provide the CDS to the CW/SME annually no later than 30 calendar days prior to the beginning of each contract year in which it is to be effective. The CW/SME will have 15 calendar days to notify the contractor of any required modifications to the CWD schedule prior to delivery. The final CDS must be delivered at least one day prior to the start of each contract year. The CDS shall be updated as necessary to accommodate out-of-cycle or urgent action courseware development. Status updates shall be documented in the monthly C2 Contractor’s Progress, Status and Management report. Contractor courseware deliveries are scheduled and developed by the quarter, and are expected to be evenly flowed throughout the year to prevent excessive deliveries at year-end. The acceptance period provided to the Government is based upon a relatively steady flow of deliverables from the contractor. The contractor shall turn in as a minimum, 50% of the quarterly deliverables by the end of the second month of that quarter. Waiver of the CDS delivery timeline shall be at the discretion of ACC TRSS/DET 9 Courseware SME for CRC CDS; 1 AF/AFNORTH/A3T Courseware SME for BCC CDS; and PACAF/A3/6C Operations SME for

PACAF CDS.

1.3.2.7. Classified Lessons. The contractor shall develop, maintain, and store on appropriate media, and mail classified lessons IAW with current base/office classified operation policies. No classified lessons shall be stored or accessed from the unclassified DLA.

1.3.2.8. Courseware Review, Revision and/or Survey. Courseware materials are reviewed, revised and/or surveyed on scheduled, out-of-cycle and urgent requirements. The contractor shall review, revise and/or survey courseware materials as stated in Appendix 1.

1.3.2.9. Scheduled Review, Revision and/or Survey. Scheduled review, revision and/or survey occurs during the normal 24 month revision cycle. The “survey” category is only used for PACAF and is an evaluation of courseware produced by other agencies to determine if courseware can be used “as is’ or if changes are required for use in PACAF. Work required is approximately 1% of that to produce a new item (see para 4.4.39 for definition of “new courseware”). Review during the normal cycle is assigned a review rate of 0.1 unit (work required is approximately 10% of that required to produce a new item) and is intended to evaluate the courseware for further revision and/or to incorporate minor courseware changes. Revision during the normal cycle involves a more substantial work effort and is assigned a higher revision rate of 0.50 unit (approximately 50% of work required to produce a new item). As a minimum, all courseware materials and lessons shall go through the review/revision/survey process once every other year.

1.3.2.10. Out-of-Cycle Changes. These are minor in nature and occur outside the normal review and/or revision cycle. The contractor shall update existing academic and training device courseware in response to formal syllabus, T.O., equipment modification, AFI or Tactics, Techniques and Procedures changes which affect the content of the lesson. The CW/SME or the T/SME will notify the contractor of the requirement for the change and will furnish all required event details. The revised courseware shall be completed by the contractor within 14 calendar days of notification, or completed and approved by the CW/SME or the T/SME prior to instruction (whichever is later).

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1.3.2.11. Urgent Action Directive (UAD). The contractor shall develop new courseware or revise existing courseware in response to each UAD issued by MAJCOM HQ on an as-required basis. The CW/SME or the T/SME will furnish all required event details. New or revised courseware shall be completed within 48 hours after notification by the T/SME, or completed and approved by the CW/SME or the T/SME prior to instruction (whichever is later).

1.3.2.12. Major Equipment/Software Changes. The contractor shall develop new courseware or revise existing courseware/syllabi in response to major unplanned or no-notice Weapon System changes or upgrades to CRC, BCC, or AOC equipment or software. The Government will furnish all required event details, timelines, and all required technical data to the contractor as soon as it is available.

The Courseware Development Schedule (CDS) shall be revised and reflowed to reflect the change with delivery timelines as agreed to by both the Government and the contractor. If the courseware development effort required cannot be accomplished within the workloads identified in Appendix 1, a contract modification will be negotiated.

1.3.3. Distance Learning Architecture (DLA) The contractor shall provide the most effective unclassified DLA required to deploy, manage, and assess a web-based training environment in both synchronous (real time, on-line) and asynchronous (on-demand, off-line) delivery systems with Common Access Card (CAC) controls to ensure only authorized users have access. DLA shall meet all DoD and AF requirements to include Service Oriented Architecture (SOA) compliance. DLA should provide net-centric means to cross flow data/information among other AF Command and Control training databases (At a minimum this capability should work with EADS, WADS, 552 ACW, PACAF, Pacific Air Defense Sector (PADS), Alaska RAOC and USAFE training data bases). The current DLA consists of sub-areas (major categories / aspects) to include:

(1) a Learning Management System (LMS), (2) a Knowledge Management System (KMS), (3) a Content Management System (CMS), (4) Evaluation Database (ED), and (5) a DL assessment system. Component aspects shall be designed with object-oriented (OO) development and to open standards promulgated by recognized industrial standards (such as Instructional Management System (IMS), Aviation Industry Computer-Based Training Committee (AICC), and Advanced Distributed Learning (ADL). The contractor shall develop a training program for authorized users of the DLA.

1.3.3.1. The contractor shall:

1.3.3.1.1. Ensure all data, files, records, lessons, reports, etc. from the current DLA (MySQL database; Moodle software for ED) will transfer to any proposed DLA in a clear, easily recognizable format, and without loss of data. Ensure database (SQL Server) for training records is transferred with no loss of data. A COTS or custom application will be needed to insert, update, or remove data and to provide a user interface for the data. Reports are generated by aggregating the data.

1.3.3.1.2. Ensure any proposed DLA system/equipment is in place and fully functional at the end of the phase-in period, with no downtime or break in service from the previous contractor’s system. Any proposed upgrades or enhancements shall be functional no later than the end of the base year.

1.3.3.1.3. Maintain and sustain the DLA software, attend meetings, assist and advise with customization, and provide consultation.

1.3.3.1.4. Host a monthly DLA Working Group to provide status updates on DLA and solicit inputs from system users. This Working Group may be accomplished via telecom. The DLA working group shall provide services to assist in the use of the LMS advanced features to expand the use of the LMS.

1.3.3.1.5. Provide training for all software releases, management of content objects, use of supporting documentation, and methods to employ the applications of the DLA as requested including, but not limited to instruction manuals, CBTs, site visits, or on-line training sessions (live and recorded).

1.3.3.1.6. Customize the LMS and student interfaces with an Air Force defined logo and color scheme.

1.3.3.1.7. Assist in the design of a potential interface between the LMS and AETC’s Graduate Training Integration Management System (GTIMS).

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1.3.3.1.8. Provide continuous access via CAC-enabled computers for authorized users (available 24/7) to DLA to support C2 operations world-wide.

1.3.3.1.8.1. Authorized users are personnel assigned or attached to the following units:

1.3.3.1.8.1.1. AOC – 101 AOG; 102 AOG; 152 AOG; 157 AOG; 183 AIS; 183 AMOS;

183 AOG; 183 COS; 186 AOG; 193 AOG; 201 AOG; 217 AOG; 321 AMOS; 349 AMOS; 505 TRS;

514 AMOS; 601 AOC; 603 AOC; 607 AOC; 608 AOC; 609 AOC Det 1; 611 AOC; 612 AOC; 612 COS; 613 AOC; 621 AMOS; 624 OC; 701 COS; 710 COS; 713 COS; 854 COS; ACC A3 Det 4

1.3.3.1.8.1.2. BCC – 1 AF; 169 ADS; 176 ADS; 610 ACF; 621 ACS; 623 ACS; EADS;

WADS

1.3.3.1.8.1.3. CRC – 81 ACS; 103 ACS; 109 ACS; 116 ACS; 117 ACS; 123 ACS; 128

ACS; 133 TS; 134 ACS; 141 ACS; 255 ACS; 337 ACS; 422 TWS; 552 ACG; 606 ACS; 607 ACS;

726 ACS; 729 ACS; 752 OSS; ACC TRSS Det 9; DTOC

1.3.3.1.8.2. Authorized users are determined by the ACC functional area manager (FAM) for the applicable weapon system. See Appendix 1 for total “seats” allocated to each weapon system.

1.3.3.1.9. Provide help desk support. Contract personnel shall assist USAF personnel in use of the

DLA and learning management system (LMS). Help desk shall be accessed via e-mail, 1- 800 phone number or via commercial phone lines. Help desk personnel shall provide all new user training and any follow up training required to educate USAF users. See para 1.3.3.1.5.

1.3.3.1.10. Integrate DLA applications into each organization as directed by governing Air Force Instructions or Interim Messages.

1.3.3.2. Learning Management System (LMS). The LMS encompasses sub-systems that manage, control, and support the functions relevant to student administration, faculty administration, course and curriculum (development and execution) management, catalog management, resource management, record management, event tracking, security, and other management services associated with A3C C2 operations, CRC, BCC and AOC training records. The LMS shall be logically independent from client systems, supporting all standard protocol and methods of content delivery via CAC-enabled computers, as well as event tracking. It shall be hierarchical, retrievable, and re-useable. Standards based content providers, such as Sharable Courseware Object Reference Model (SCORM), shall have Application Programming Interface (API) support to affect the appropriate data interchange and course structures. Full open database connectivity (ODBC) compliance for connecting data to data stores is essential. LMS shall extend to legacy training investments currently in use, such as instructor led classes, CBT, and other management tools. LMS shall support a dispersed architecture that allows for incremental growth in system management without stress on application logic. The system shall have fidelity to produce collected data in a variety of reports that may be tailored to the various levels having access to the data (unit and MAJCOM). Contractor shall provide services to ensure proper configuration of the LMS to permit management of students assigned to multiple locations and MAJCOMs. Contractor shall support the LMS integration with Knowledge Management System (KMS), Content Management System (CMS), and Evaluation Database (ED).

Where the LMS application can support the requirements of the KMS, CMS, and ED, the LMS shall be configured to support these requirements.

1.3.3.2.1. LMS general tasks are:

1.3.3.2.1.1. Build upon the systems configuration established during the initial contract period. The LMS configuration shall continue to be refined to implement additional functionality expected in update version releases and logical expansions of the LMS to support an expanding student population and course catalog.

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1.3.3.2.1.2. Users shall be able to accomplish on-line updates with immediate feedback indicating success or failure of the update. Internal server response shall be less than two seconds. System response to user input commands are consistent with bandwidth limitations.

1.3.3.2.1.3. The Government will validate and verify the system design and configuration.

If the Government review identifies system deficiencies with the upgrade or configuration supporting the upgrade, the contractor shall have 15 working days to reconfigure the system in preparation for additional testing.

1.3.3.2.1.4. The LMS shall support custom reports to provide the Government with specific data formats that go beyond the currently available LMS standard reports.

1.3.3.2.1.5. Contractor shall create specific permissions/roles within the system to accommodate a role-based access to training materials and records. These include but are not limited to roles of: Administrator, Test Creator, User, and other roles as determined by the Government.

1.3.3.2.1.5.1. Administrators shall have access to all system functions and records within their weapon system.

1.3.3.2.1.5.2. Test Creators shall have test, quiz and question creation/management capability. Test Creators manage the tests for their weapon system and may be given permissions to support other units.

1.3.3.2.1.5.3. Users will be able to access training materials as assigned, view and update their individual records and reports.

1.3.3.2.1.6. Create Stan/Eval Assessments as required by the MAJCOM OPRs and link them to the LMS Testing Components.

1.3.3.2.1.7. Combine unit local procedures assessments with MAJCOM Assessments to create unique unit Stan/Eval Assessment.

1.3.3.3. Knowledge Management System (KMS). The KMS shall interoperate with the LMS via net-centric means and CAC-enabled computers. The KMS manages, controls, and supports the functions relevant to personnel data: record management, resource management, event tracking, and other data associated with C2 operations. The KMS shall automatically record, compile, and analyze personal data for all assigned C2 personnel IAW AFI 13-1 BCC, AOC or CRC Volumes 1, 2, and 3, and address the annual CRC RAP Tasking Memorandum, which describes the updated 60-day, 90-day and annual positional requirements. The RTM requires annual (or more, if an update to the RTM is released) programming changes to the reports for usability. Minimum requirements associated with this development include:

1.3.3.3.1. Provide record recording and data sorting of information noted on AF Forms 4141, 4142, 4143, 4144, and AF Form 623 (on-the-job training records) data, but not limited to: AFSC technical school training, initial qualification training, mission qualification training, continuation training, evaluations, certifications, professional military education, ancillary training, and other AF and civilian school. The contractor shall provide technical consulting to the Government to advise them how to employ the existing configuration or enhance the configuration to support OJT and evaluations. Every effort shall be made to use existing data bases for individuals’ information such as AFSC, last 4 SSN etc.

1.3.3.3.2. The user interface shall be user friendly and intuitive enough to allow first time users to access and input data into the system with a minimum amount of instruction. Help features shall be available. The LMS help system that is provided with the commercial application may be supplemented with contractor developed job aids.

1.3.3.3.3. Data entry shall be standardized to the maximum extent possible; system shall allow non-standardized data (e.g.: free form text) via keyboard entry for defined fields. Additionally, once data is entered it should not require re-entry for use by the system, creating a single data entry point for reducing man hours dedicated to data entry.

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1.3.3.3.4. Several data entries shall require authentication by senior unit personnel. Automatic prompts are needed to ensure authentication. System shall send messages to authentication official as notification to complete actions. System shall record name, rank, and date of authorization. Requires a password and authentication to enter and manipulate data.

1.3.3.3.5. Personnel record transmission between units shall require a transfer and receipt accounting notifications.

1.3.3.3.6. Provide a configurable alert generation capability. Definitions shall be in-line with management processes outlined within AFI 13-1 BCC, AOC OR CRC Vol. 1, 2 and 3 (e.g.: member exceeds max training time; fails a test).

1.3.3.3.7. Protect records IAW the Privacy Act-1974 as amended, IAW DoD 5400.11R, AFI 33-129, and it is For Official Use Only (FOUO). Personnel at the unit level may access information on personnel in their unit. Personnel at the MAJCOM level access the personnel in their MAJCOM. Individual viewing records must acknowledge Privacy Act provisions; and, shall only be allowed to enter or manipulate data to their functional area (e.g.: operations training personnel may only enter training data, Stan/Eval only evaluation data).

1.3.3.3.8. Users shall be able to accomplish on-line updates with immediate feedback indicating success or failure of the update. Internal server response shall be less than two seconds.

System response to user input commands are consistent with bandwidth limitations.

1.3.3.3.9. Capable of sorting and producing pre-defined printable reports for the units and MAJCOM’s to include all reports currently available:

1.3.3.3.9.1. Training Report – Lists personnel in the various phases of training to include individual blocks of IQT training, IQT, MQT, and CT. Users should be able to search by and generate reports on individuals by name, a specific course, a unit, or a particular position to get a list of personnel entered into and current status of training if entered into training via LMS.

1.3.3.3.9.2. Qualification Status Report – Lists personnel in the various qualification statuses (Basic Qualification (BQ), Basic Mission Capable (BMC), Combat Mission Ready (CMR), Non-Basic Mission Capable (NBMC), Non-Combat Mission Ready (NCMR), etc.). Qualifications reports shall be structured to determine an individual’s status towards the qualification. The status shall indicate complete or incomplete. For members that are incomplete on a qualification, the LMS shall provide details on the unsatisfactory or incomplete requirements within the qualification.

1.3.3.3.9.3. Training Requirements Report – List of personnel who have/not accomplished monthly, quarterly, look-back, and annual training requirements. Monthly, quarterly and look-back training may be entered into the LMS. Core capability of the LMS shall provide lists of individuals who have completed or need to complete the training. The information may also be listed within structured qualifications.

1.3.3.3.9.4. Evaluation Requirements Report – List of personnel who are required evaluation (Initial Qualification Evaluation (IQE), Mission Qualification Evaluation (MQE), Re-Qualification Evaluation (RQE)).

1.3.3.3.9.5. Individual Record Report – Data entered, recorded for each individual. To support specific data formats that are not covered by the standard LMS reports, the LMS shall be capable of building a custom report under using approved customer defined formats.

1.3.3.3.9.6. User Definable Report – select from up-to 10 fields of available fields in the database for ad hoc reports.

1.3.3.3.9.7. User’s accounts shall be structured to permit execution of LMS standard reports. User can print each report and or generate system files for electronic transfer. The LMS standard reports are available in a PDF format.

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1.3.3.3.9.8. User can extract specified fields for import into office management software such as MS Excel or MS Word. Extracted data format shall not be unique to any product.

1.3.3.3.9.9. Provide the MAJCOM the capability to lock and unlock individual, unit, or MAJCOM records not allowing further updates.

1.3.3.4. Content Management System (CMS). The CMS shall interoperate with the LMS and allow other C2 applications to access its database via net-centric means and CAC-enabled computers. The CMS shall provide courseware content that can be pulled, pushed, and reused to facilitate training thru the LMS. The courseware content shall be hierarchical, retrievable, and reusable. The Government will provide the contractor a copy and available documentation for the current Oracle ISD Courseware Database. The contractor shall provide recommendations to incorporate the courseware (data) into another like system or expand the current Oracle courseware database.

1.3.3.4.1. The courseware database shall support the current media and shall be capable of including other instructional media such as but not limited to text, audio & video content, images, computer-based interactivity and power-point presentations.

1.3.3.4.2. Full open database connectivity (ODBC) compliance for connecting data to data stores is essential. Courseware shall operate in an “open format” environment and shall not be formatted within proprietary systems/content. Distribution of courseware is without prejudice to the end-user.

1.3.3.4.3. Courseware developers shall have full access to modify the LMS CW database as required.

1.3.3.4.4. The contractor shall provide initial and follow on training to Government personnel as required. Training should include management of content objects, definition of training programs, use of supporting documentation, and methods to employ the LMS application to support courseware and training program revisions.

1.3.3.5. Evaluation Database (ED). The ED shall interoperate with the LMS and be SOA compliant so that other EDs can access its data base in a net-centric manner via CAC-enabled computers. The ED shall provide evaluation courseware content that can be pulled, pushed, and reused to facilitate evaluation thru the LMS. The Government will provide the contractor a copy and available documentation for the in-use ED. The contractor shall:

1.3.3.5.1.