Attachment 13_March BOS Phase Out Plan 20181130-DC.pdf

Base Operations and Support Services (BOS) at March ARB, CA

Contract # FA4664-19-C-0001

Phase Out Plan

1931 US Highway 90 West

DeFuniak Springs, FL 32433

POC: Darryl Centanni

Darryl.centanni@ogsvc.com

Cell: 805-312-3274 mailto:Darryl.centanni@ogsvc.com

November 2018 i

Table of Contents Introduction

Background

Authority

Scope

Phase Out Objective

Phase Out Plan Guidance

OGS Management Phase Out Responsibilities

30 Day Phase Out plan

Phase Out Plan Roles and Responsibilities

Phase Out Meetings

Summary

Appendix 1

Table of Figures

1) 30 Day Phase Out Plan

2) Phase Out Plan Roles and Responsibilities

November 2018 1

INTRODUCTION

ONVOI Global Services (OGS) provides consistently successful performance that is on-cost, on-time, and defect free. OGS works as a close-knit team using analytical tools, techniques, and processes that enable predictable, repeatable performance. The internal structure of team work, processes, and procedures are very well-defined and visible, allowing for continuous internal process improvement. Quality is an essential element of all work assignments for OGS and will be maintained throughout any contract phase-out/transitional period.

Our Phase Out Plan ensures continuity of high-quality services and low risk to our customers by providing a structured, methodical process to transfer contract requirements from OGS to a successor contractor.

OGS has determined at a minimum a 30-day Phase Out Period is required to accomplish a successful, disruption free transition of contract responsibility to a successor contract team

BACKGROUND

March ARB Base Operations and Support PWS requires the contractor to develop and submit to the Government a Phase Out Plan. This plan details the overall approach to maintaining quality performance throughout the duration of contract performance from OGS to a successor contractor.

This plan documents how the OGS intends to transition service delivery requirements in a timely, responsible manner that will preclude disruption of services to the customer. This plan is a communication vehicle for the entire March BOS Team (Contract/Project Manager, Supervisors, Workforce).

AUTHORITY

This is a dynamic document to be used by the employees of OGS supporting this contract and updated as required. This document shall be reviewed by OGS Management at least annually.

SCOPE

This plan includes processes and procedures to follow for identifying areas to be addressed during the phase-out period. Included in our plan is a robust list of key items that will be thoroughly addressed with the successor contractor and guidance for our employees and any applicable subcontractors to follow. The key elements of this plan include:

• Management responsibilities

• Inventories and inspections

• Deficiency identification and reporting

• Record keeping systems

• Periodic reports

PHASE OUT OBJECTIVE

The objective of our Phase Out Plan is to provide a seamless transition of contract responsibilities from OGS to a successor contractor and to eliminate service disruption during the transition period.

Our goal is to fully comply with and exceed the quality requirements of the PWS during the transition period. To accomplish this objective, we will ensure that we continue to measure the performance of our employees to verify that we are meeting PWS requirements while we simultaneously indoctrinate, train and transition the new contracting firm. We pledge to communicate to all of our personnel the meaning of the objectives and how each person helps to

November 2018 2 achieve them. We will evaluate the need for changes to our Phase Out Plan as the situation requires.

OGS will designate an on-site Phase Out Plan Coordinator who will direct our Phase-Out effort.

Our Phase-Out Plan coordinator will be supported by OGS’ VP of operations.

PHASE OUT PLAN GUIDANCE

This Phase Out Plan provides guidance on the transition of BOS services from OGS to a successor contractor:

Award

Notification

Phase Out

Team

Assembly

Phase Out

Plan Review and Update if

Necessary

Brief

Government and

Incorporate

Changes

Brief

Successor

Commence

Transition of

Services

OGS MANAGEMENT PHASE OUT RESPONSIBILITIES

OGS management will monitor, track and assist if required during Phase Out Plan execution.

When each Tab area turnover objectives, appendix 1, have been completed they will be checked off the master Phase-Out check list and signed by the OGS Phase-Out Coordinator, On-site Project

Manager and successor contractor representative to signify that the new contract holder acknowledges they are ready to assume responsibility for that Tab’s functions on the agreed upon contract start date.

30 DAY PHASE OUT PLAN

30 Day Phase Out Plan Task Responsibility Status

Contract Award Notification 12/15/2019 Gov

Start Transition 3-Jan

Exec Management

Form Transition Out Team 16-Dec

Exec Management

Daily Phase-Out team mtg 3-Jan PMO

Review/Revise Phase-Out Plan 17-Dec PMO

Attend Pre-performance mtg if requested TBD Exec

Management

Provide incumbent employee personnel list 17-Dec HR

Meet with successor contractor leadership 15 Jan Exec

Management

Provide personnel resumes if requested N/A HR

Post notice with new contractor contact info 5-Jan HR

Brief Phase Out Plan to Tab Managers 18-Dec PMO

Meet with COR's to Brief Phase Out Plan 18-Dec PMO

Incorporate Phase Out Plan changes 18-Dec PMO

Initiate GFE Inventory with Gov 15-Jan PMO

November 2018 3

Prepare termination notices 18-Jan HR

Attend/Assist with Environmental Site Survey 18-Jan PMO

Provide list of vacant positions 18-Jan HR

Supply Personnel brief/tour/GFE inventory 19-Jan PMO

Airfield Mgmt Personnel brief/tour/GFE inventory N/A PMO

VOM Personnel brief/tour/GFE inventory 20-Jan PMO

RPM Personnel brief/tour/GFE inventory 22-Jan PMO

Fuels Personnel brief/tour/GFE inventory 24-Jan PMO

TMO Personnel brief/tour/GFE inventory 26-Jan PMO

Receive copy of complete inventory turnover signed by GOV 27-Jan PMO

Meet with Union Leadership 27-Jan PMO

Meet with Union Stewards 27-Jan PMO

Complete Transition of Incumbent Personnel 27-Jan HR

Release cleared peronnel in JPAS 27-Jan FSO

Assist with Coordinating CAC Issuance/collection 3-Jan FSO

Transfer property 31-Jan PMO/GOV

Transfer keys 31-Jan PMO/GOV

Transfer Training Records/Certs/License/Qualification info 31-Jan PMO

Transfer work order processing responsibility 15-Jan PMO

Sell OGS property no longer needed 15-Jan PMO

Ship retainable OGS property to desired location 16-Jan PMO

Prepare employee final pay 31-Jan Accounting

Submit final invoices to Gov 31-Jan Accounting

Submit final payment to Union 31-Jan Accounting

Terminate insurances 31-Jan Accounting

Terminate agreements 31-Jan Exec

Management

1) 30 Day Phase Out Plan

PHASE OUT PLAN ROLES AND RESPONSIBILITIES

Roles and Responsibilities of Personnel for Phase out Plan

Phase Out Plan Coordinator Reports to: OGS Senior Management

• Provide corporate level oversight for the Phase Out Plan

• Report to OGS senior management regarding Customer Satisfaction

• Report to OGS senior management regarding status

• Provide advice and assistance, as requested, regarding Phase Out Plan

November 2018 4

Roles and Responsibilities of Personnel for Phase out Plan

• Submit changes to the Phase Out Plan to the Contracting Officer for review and approval

• Develop and execute Phase Out Plan on predetermined timeline

• Verifies completion of Phase Out Plan milestones

Phase Out Team Reports to: Phase Out Plan Coordinator

• Establish and maintain a quality driven Phase Out Plan

• Monitors Phase Out status on a daily basis

• Discusses Phase out status with Phase Out Coordinator

• Responsibility for maintaining Customer Satisfaction during Phase Out

• Report Phase Out status to Phase Out Coordinator

• Ensure Phase Out Plan maintains Schedule of Events

• Prepare changes to The Phase Out Plan if necessary

• Maintains and files QC documentation and reports

• Verify that corrective actions have been implemented and documented

• Review the results of all QC inspections or audits performed

• Perform site trend analysis for non-conforming work

• Provide quality recommendations to the Quality Manager

• Participate in audits, inspections, surveillance activities to document performance

Workforce Personnel Reports to: Contract Manager/QCI

• Perform work in accordance with contract specifications and technical directives

• Participate in audits, inspections, surveillance activities to document performance in accordance with the entire PWS

• Provide detailed information/indoctrination and training to new contractor on job/function requirements

2) Phase Out Plan Roles and Responsibilities

PHASE OUT MEETINGS

The Phase Out Coordinator will meet daily with the phase out team to update transition status and address/resolve any questions or concerns. This meeting will be used to update the master schedule and brief OGS Executive Leadership on transition progress.

SUMMARY

This Phase Out Plan is a dynamic document that sets the basic standards to ensure an orderly, disruption free transition of services from OGS to a successor contractor within a prescribed time period. OGS’s Transition Team, Tab Managers, Supervisors, and workforce at March ARB will work diligently with all Government and successor contractor personnel to ensure full compliance

November 2018 5 and continuity of all contract requirements is maintained during the contract transition period. This

Phase Out Plan will be revised as needed.

APPENDIX 1

November 2018 1

Date:

To: Tab ___ COR

Subj: Tab ___ transition/turnover acknowledgement

IAW Onvoi Phase Out Plan I have completed the below items for Tab ___

1. Tab Manager Brief ___________ (date completed)

2. Tour of all Tab spaces and machinery items___________ (date completed)

3. Completed inventory of all Tab ___ GFE ___________ (date completed)

4. Reviewed applicable Tab Service Delivery Summary Items ___________ (date completed)

5. Indoctrinated on all required reports ___________ (date completed)

Successor Contractor

OGS Tab Manager

OGS Phase Out Coordinator