Final Scanner Maintenance Questions and Answers.pdf
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- Solicitation number
- FA330026Q0044_Scanner_Maintenance
About this file
This is a Questions and Answers document addressing contractor inquiries regarding maintenance and support requirements for an ATIZ Mark 2 scanner.
The Government owns an ATIZ Mark 2 scanner with serial number K86ZL4, currently running BookDrive Capture 10.0.6.0 and BookDrive Editor Pro 10.0.8.0, both of which are required for operation. Contractors must provide annual firm-fixed-price maintenance that includes all replacement parts needed during the performance period, with no option for handling major parts separately. Support services may be delivered remotely unless onsite software or hardware repairs become necessary. Service response requirements specify that contractors must respond to hardware or software service requests within 2 business days and complete repairs within 5-7 business days.
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1. Equipment information: Can the Government provide the ATIZ Mark 2 serial number and current software/version or licensing information?
Answer: Serial Number: K86ZL4. Software: BookDrive Capture 10.0.6.0; BookDrive Editor Pro
10.0.8.0 (both required)
2. Onsite service: Does the Government require any scheduled onsite preventive-maintenance visits, or may maintenance and technical support be performed remotely unless an onsite repair is necessary?
Answer: Support can be provided remotely unless an onsite software or hardware repair is necessary.
3. Parts: Should the annual firm-fixed-price maintenance include all replacement parts that may be required during the period of performance, or may major replacement parts be handled separately if needed?
Answer: The annual firm-fixed-price maintenance must include all replacement parts that may be required during the period of performance.
4. Service response: Is there a required response or repair timeframe following a scanner hardware or software service request?
Answer: Response within 2 business days. Repair within 5-7 business days.
File details come from the government source that posted it. Updated .