EXHIBIT G VAP Tracking Sheet Template.xlsx

This is a Visitor Assistance Program (VAP) Tracking Sheet Template developed by the Hawai'i Tourism Authority (HTA) for use in managing and reporting on visitor assistance services provided on Kaua'i. The template is designed to collect and organize data on visitor assistance cases throughout the fiscal year, with monthly tracking capability and year-to-date reporting summaries.

The tracking sheet contains five comprehensive reporting tables. Table 1 captures the source of referrals for VAP cases, including airlines, car rental agencies, county police, cruise lines, hospitals, hotels, and walk-in visitors. Table 2 tracks visitors assisted by their market of origin, including geographic regions such as the U.S. West and East, Japan, Canada, Europe, Australia, Asia, and Latin America, as well as visitor type categorization (land-based or cruise). Table 3 documents incident and adversity types handled by the program, including physical and sexual assault, auto accidents, burglary, court cases, death, lost items, medical emergencies, property damage, theft, and visitor services. Table 4 specifically tracks causes of death by category, including auto accident, homicide, natural causes, ocean/water incidents, and suicide. Table 5 addresses engagement and outreach metrics on a quarterly basis, measuring partnerships established or maintained, distribution points or locations across islands, and volunteer or ambassador participant engagement. All tables include columns for monthly data entry (January through December) and year-to-date totals with percentage calculations.