EXHIBIT B Management Approach.docx

Exhibit B

FACTOR 2 - MANAGEMENT APPROACH

SOLICITATION NO: N62473-20-R-0075

Submit Exhibit B (MANAGEMENT APPROACH) under Tab 2 of the Technical Proposal in accordance with solicitation submittal requirements. EXHIBIT B IS MANDATORY. Individual blocks on this form may be expanded; however, total page limit shall not exceed eight (8) single-sided 8.5” x 11” using between a 10 to 12-point Times New Roman font.

1. Workload Management Plan: Provide a proposed plan that is detailed, specific, and demonstrates how the offeror has the necessary capability to successfully manage refuse and recycling collection and disposal services and surges in workload at multiple locations identified in this solicitation.

2. Subcontractor Management Plan: Provide a detailed and structured plan with methods for monitoring and controlling subcontractors and methods that will be implemented to correct poor performing subcontractors. The offeror shall address how it will ensure that high quality services are provided that meet or exceed contract requirements

3. Quality Control Management Plan: The offeror shall provide a detailed and structured plan for addressing customer complaints and marginal or unsatisfactory performance. The offeror shall address quality control methods that will be implemented to ensure performance meets or exceeds contract requirements.