Exhibit A-3-Client Reference Form.docx

EXHIBIT A-3 – CLIENT REFERENCE

Instructions: Please complete the below reference form for the software vendor bidding on WSDOT’s Dispatching Software RFP. Once completed, please sign, date, and electronically send to WSDOT’s Procurement Coordinator.

Solicitation 2024-0904 – Highway Speed Camera Pilot Program

BIDDER NAME:

DATE OF REFERENCE:

REFERENCE COMPANY NAME:

NAME AND TITLE OF PERSON COMPLETING FORM:

TELEPHONE NUMBER (WITH AREA CODE):

1. Please describe this company’s efforts to develop a collaborative business relationship with you, the customer:

2. Did vendor deliver all scope and address defects prior to implementation according to agreed-upon schedule and budget?

Additional comments:

Please check the value which best represents your experience with this company using the following definitions:

0 = Unsatisfactory 1=Poor 2= Average 3=Good 4=Exceptional

3. Overall satisfaction with work deliverables (on-time with deliverables)?

0 |_| 1 |_| 2 |_| 3 |_| 4 |_|

Additional comments: Easy to contact and very responsive.

4. Overall customer service: What is your opinion of this company’s level of customer service?

0 |_| 1 |_| 2 |_| 3 |_| 4 |_|

Additional comments: Very responsive to questions and resolution to problems.

5. How flexible is/was this company in meeting changing requirements?

0 |_| 1 |_| 2 |_| 3 |_| 4 |_|

Additional comments: If we need them a different day or time they are always very accommodating.

6. Based on skill and working relationship, would you select this company again to provide services? |_| Yes |_| No

Thank you for your assistance in this evaluation process.

Thank you for taking the time to fill out this information. Please contact Procurement Coordinator name at phone number or email address if you have any questions.

Procurement Coordinator

Total points:

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