EXHIBIT 5 BH TBI PWS Performance Requirements Summary.docx
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- Solicitation number
- W9114F23R0002
- Issued by
-
Department of the Army Medical Command
About this file
This Performance Requirements Summary document outlines the metrics and standards for a contract providing behavioral health and traumatic brain injury qualified health care worker services to support Landstuhl Regional Medical Center and other overseas medical treatment facilities. Key performance objectives include on-time delivery of technically competent health care workers, maintaining fill rates of 85% with turnover below 20%, ensuring workers comply with all medical facility policies and standards, and submitting required reports on a monthly basis. The contractor must also submit a written policy addressing combating trafficking in persons and ensure no individual provider receives more than two complaints over the contract period. Performance will be assessed by the Contracting Officer based on input from the Contracting Officer's Representatives against these metrics.
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Exhibit 5 PWS –PRS
EXHIBIT 5
PERFORMANCE REQUIREMENTS SUMMARY (PRS)
BH TBI HEALTH CARE WORKER SERVICES
This PRS identifies the metrics that will be used to assess performance of the overall contract. The desired outcome of the contract is to have qualified health care workers at the start of the performance period, have consistent service, and maintain those providers for the full performance period. Vacant positions should be filled in a timely manner. Target attainment will be assessed by the PCO. Assessments will be based on input from CORs against task order metrics for each task order. If a PRS is not included at the task order level, the contract PRS will apply to the task order(s). Metrics at the task order level will be tailored to the requirements of each task order including the Method of Surveillance and Acceptable Quality Level (AQL). The task order “Service Required,” as a minimum, will include all the items shown in the “Service Required” column of the Contract PRS (e.g. on time performance, maintain fill rate, maintain HCWs for the full performance period, provide technically competent HCWs, and HCWs must comply with policies and standards, etc.).
The performance-based service task order issued on behalf of this BH/TBI contract incorporates the following performance objectives: (1) Delivery of high quality technical performance; (2) Adherence to TO schedule, milestone, and delivery requirements; and (3) Efficient and effective control of labor resources. It is the contractor’s responsibility to employ the necessary resources to ensure accomplishment of these objectives. The Government’s assessment of the contractor’s performance in achieving these objectives will utilize the standards, acceptable quality levels, surveillance methods, and performance incentives described in the Performance Requirements Summary matrix. Performance shall be according to the requirements contained in the Performance Work Statement (PWS), and professional standards of the Joint Commission (TJC) and MTF.
Other metrics that may be used include, but are not limited to:
Meet Contract Requirements/Expectations Number of Patient Workload processed in a given time Positive Rapport w/Colleagues and Patients Substantiated patient complaints Professional Behavior (Ethics) Quality of Work and Technical Skills/Competency Contractor performs in a timely manner and is responsive Fill-Rate (includes overall fill rate, on time fill rate, turnover rate, replenish rate, package acceptance percentage)is in compliance
CONTRACT PRS
| SERVICE REQUIRED |
| STANDARD |
| ACCEPTABLE QUALITY LEVEL (AQL) |
| METHOD OF SURVEILLANCE |
| INCENTIVE |
1. On time performance
PWS 1.4.2, 2.1.67, 5.6.1
Provide technically competent and qualified HCWs in the time frame specified on all task orders issued under this contract; both initially and throughout the life of the task order.
| On time performance of technically competent and qualified HCW IAW contract/task orders will be at 100%. |
| KO review of task orders and input from CORs for 100% of the active task orders. CORs will immediately report non-compliance to the KO. Review of monthly CPSRs. |
| Favorable or unfavorable performance evaluation reports – both Contract and Task Orders. |
2. Recruit and retain
PWS 5.1, 5.6.1
| Recruit and retain qualified HCWs. Ensure turnover rate does not exceed 20% with an on-time fill rate of 85%. Submit monthly reporting. |
| Placement of HCW will be at the 85% rate no later than six months from the start date of the initial task order and be maintained through all ordering periods on the task order. Turnover rate less than or equal to 20%. Monthly reporting. |
| KO review of task orders and input from CORs for 100% of the task orders. CORs will immediately report non-compliance to the KO. |
Review of monthly CPSRs.
Favorable or unfavorable performance evaluation reports - both Contract and Task Orders.
3. Provide technically competent HCWs.
PWS 1.1,1.2, 1.4.2, 2.1.33, 2.1.21, 2.1.22, 5., 5.2 – 5.2.6.1.2., 5.2.8., 5.6.1.5.,
| Qualifying & Credentials packages submitted timely are for HCWs that are fully qualified or credentialed in accordance with the contract and task order and throughout the POP. Yearly License Verification. |
| 100% compliance on all task orders. |
| KO review of task orders and input from CORs for 100% of the task orders. CORs will immediately report non-compliance to the KO. Review of monthly CPSRs. |
| Favorable or unfavorable performance evaluation reports both Contract and Task Orders . Failure to maintain adequate credentials for the performance will subject the contractor to termination of task order. |
5. HCWs must comply with all policies and standards.
PWS 1.4.2, 1.6.10., 1.6.12., 1.6.15.,
| Comply with all MTF/HC’s policy and procedures, technical orders, manuals, regulations, directives and forms. |
| 100% compliance on all task orders. |
| KO review of task orders and input from CORs for 100% of the task orders. CORs will immediately report non-compliance to the KO. Monthly performance reports from Govt. Review of monthly CPSRs. |
| Favorable or unfavorable performance evaluation reports both Contract and Task Orders; removal of HCW.. |
6. Written policy addressing Combating Trafficking in Persons (CTIP).
PWS 1.6.1.5., 1.6.10.3., 6.2.6.,
| Contractor shall comply with FAR Clause 52.222-50, Combating Trafficking in Persons (CTIP) Alt I. Provide written policy on CTIP & update as required. |
| 100% compliance on all task orders. Submit written policy within 30 days of contract/task order award and amendments as required. |
| KO review of task orders and input from CORs for 100% of the task orders. CORs will immediately report non-compliance to the KO. Review of monthly CPSRs. |
| Favorable or unfavorable performance evaluation reports both Contract and Task Orders. |
7. No more than 2 complaints against one provider during the task order period.
PWS 1.5.4.2, 1.5.4.3.
| Survey and evaluations will be reviewed and considered valid even when no identifying information can be found. |
| 100% compliance with no more than 2 complaints against one provider on contract and task orders |
| COR will obtain survey results from each department, and patient advocate and through monthly peer reviews. CORs will immediately report non-compliance to the KO. Review of monthly CPSRs. |
| Favorable or unfavorable performance evaluation reports both Contract and Task Orders; removal of HCW. |
8. Monthly reporting; including but not limited to: Contractor Performance Status Report, MSR per QCP; recruit/retention reports; and training status reports. Submission of annual health and immunizations reports.
PWS 1.5.7.3., 5.6., 5.6.1-5.6.5.,
| Submit all reports, as required. |
| 100% reporting compliance on contract and task orders. |
| Monthly – Checklist. CORs will immediately report non-compliance to the KO. Review of monthly CPSRs. |
| Favorable or unfavorable performance evaluation reports both Contract and Task Orders. |
9. Invoicing
PWS 1.5.7.4.
| Submit proper invoices with supporting documentation and invoice tracking log by CLIN/SUBCLIN monthly, NLT 30 days passed the close of the reporting period. |
| 100% compliance on all task orders |
| KO/COR review of invoice submission in WAWF. |
Review of monthly CPSRs.
Favorable or unfavorable performance evaluation reports - both Contract and Task Orders
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