Ex. 4.5 Am 1.docx

SCEIS Modernization

Exhibit 4.5 Skill Set Descriptions

Solicitation No. 5400026039

Table of Contents

Tables Table 1 - Skill Sets by Labor Category 5

Exhibit 4.5 (Skill Set Descriptions) Solicitation No. 5400026039

Department of Administration Page 1 Introduction The following document comprise the entire Business Model for SCEIS Modernization Services:

· Exhibit 4.0 – (Business Model)

· Exhibit 4.1 – (Pricing Structure)

· Exhibit 4.2 – (Financial Responsibility Matrix)

· Exhibit 4.3 – (Form of Invoice)

· Exhibit 4.4 – (In-Flight Projects)

· Exhibit 4.5 – (Skill Set Descriptions) This Exhibit sets forth the skill set descriptions that are applicable in defining the labor categories as set out in the Rate Card provided in Exhibit 4.1 (Pricing Structure).

The content of this Exhibit is to be used as a guideline and is not intended to be a checklist of skills, experience, and education. These qualification guidelines represent the skills, experience, and education typically possessed by the individuals that are grouped in these categories, but every individual may not possess every attribute. UNDER NO CIRCUMSTANCES SHOULD YEARS OF EXPERIENCE BE USED AS THE SOLE CRITERIA.

Except as otherwise specified in this Attachment or as mutually agreed by the Parties, all skill set descriptions pertaining to the Labor Category (LC) are defined within this Exhibit.

The Service Provider shall follow the instructions contained within these and all other RFP and Agreement documents, including all Exhibits.

All capitalized terms in this Exhibit 4.5 (Skill Set Descriptions) shall have the same meanings given them in Exhibit 1.1 (Definitions). All Exhibit 4.0 (Business Model) documents hereto are incorporated by reference herein.

Skill Sets by Labor Category The following table shows the skill set descriptions and their corresponding labor category that is used for detailed pricing in the applicable pricing templates document by the Service Provider:

Table 1 - Skill Sets by Labor Category

Skill Set Descriptions Operations Major Duties and Responsibilities

1. Gathers and interprets complex data.

2. Prepares presentations.

3. Communicates statistical or technical data within the organization.

4. Moderate contact with others outside the organization.

5. Develops and maintains data.

6. Administers policies/procedures.

7. Assumes operational assignments.

Specific Services Performed

1. Asset Management

a. Conducts physical inventories of equipment.

b. Conducts and participates in audits to determine the accuracy of inventories and records.

c. Special billing reports.

2. Business Office

a. Performs asset management for hardware and software.

b. Process orders for Change/Add/Move requests.

c. Procure hardware and software.

d. Research and provide price quotes for hardware and software.

3. Communications Technology

a. Oversee and/or perform complex or sensitive service orders.

b. Serve as second level escalation for major, sensitive, or recurring voice troubles.

c. Provide billing issue resolution and adjustments.

d. Assists project leader with administrative tasks involving planning alterations, openings, relocations, consolidations, and/or removal of communications systems.

e. Schedules installation and testing with Third Parties and Authorized Users prior to cutovers.

f. Assists the focal point with operational and support groups for project implementation.

g. Participates in feasibility studies, costing, and proposal preparation.

h. Provides training and assistance on new technology / telecom applications, systems, features, and communication charges.

4. Service Desk - Level 1

a. Provides Customer assistance with routine inquiries and problems such as software, hardware, and network operations.

b. Respond to Customer inquiries and concerns, both with written correspondence and telephone contact.

c. Investigate, evaluate, and resolve Customer issues, concerns, or complaints that cannot be resolved during the initial Customer contact.

d. Provide feedback regarding case status to the Customer.

e. Problem ticket follow-up/tracking (Status, Customer Satisfaction Calls, Requests, or Queries).

f. Enters information into problem tracking system for purposes of tracking each Customer issue.

g. Logs and tracks inquiries and compiles Customer service statistics.

h. Monitors Customer questions and complaints to ensure adherence to established Customer and Service Provider procedures.

5. Site Coordination

a. Represents/manages multi-tenant sites.

b. Facilitates end user communication.

c. Monitors and provides support for most hardware resources.

d. Prepares business cases and appropriations requests.

e. Monitors and reports on operations/financial metrics.

f. Interfaces closely with process staffs to help them achieve their strategic plans and deployment initiatives.

6. Security/Disaster Recovery

a. Assist in providing security consulting.

b. Act as a focal point for gathering audit comments and follow-up documentation.

c. Assist in providing vital records support.

d. Upon request, works with appropriate groups to acquire various security reports for to detect security violations.

e. Assist in providing disaster recovery support.

7. Facilities Management

a. Assists in planning, scheduling, monitoring, and reporting activities for facility projects.

b. Determines, monitors and reviews costs, operational budgets, schedules, and staffing requirements for facility teams.

c. Provides assistance in facilitating status review meetings among team members and Customer.

8. Production Management

9. Change Management

a. Central deployment of system changes.

10. Problem Management

a. Responding to inquiries for routine system issues.

11. Cycle Management

a. Responding to routine mainframe batch issues.

12. Schedule Management

a. Assist in central deployment of changes to distributed cycle and mainframe batch cycle.

13. Management Reporting

a. Assist in statistical reporting of metric and operational performance data.

14. Maintenance Management

a. Assist in general deployment of maintenance services.

Examples of Operations Job Types

1. Asset Manager

2. Service Desk Level I Operator

3. Data Entry

4. Print Distribution

5. Inventory Specialist

6. Communications Assistant

7. Computer Operator

8. Business Analyst

9. Technical Analyst

10. Technical Support Coordinator Education and/or Training College graduate or equivalent experience in business or associated field.

Technical Specialist Job Description

1. Under general supervision, performs analytical, technical, and administrative work in the planning, design, development, and implementation of new and existing personal computer systems.

2. Works on moderately complex applications.

3. Confers with end users to determine the types of hardware and software required.

4. Writes programs to fulfill requirements or selects appropriate off-the-shelf software and modifies, if necessary, to suit the requirements.

5. Trains end users in the use of the equipment and software.

6. Identifies data, analysis method and report format required to present and explain an issue, phenomenon, or potential solution.

7. Plans, schedules, and facilitates technical reviews as necessary.

8. Documents technical discussions, action plans, and assignments.

9. Determines and reports status of projects and assignments.

10. Collates, analyzes, and publishes metrics.

11. Coordinates, allocates, tracks, and refreshes IT assets, such as phones, cell phones, or PCs.

12. Gathers/determines Customer requirements and requests IT assets/services using appropriate processes.

Job Qualifications

1. Must have an extensive knowledge of the product's practical and/or business use.

2. Must have advanced knowledge of the primary features, a solid understanding of the operating system(s) that the software runs on, as well as the ability to install, configure, set-up, and migrate software.

3. Must have advanced knowledge of Customer's desktops, laptops, keyboards, printer plotters, modems, and associated connections.

4. May have certification in production or technology.

5. Must have good oral and writing communication skills.

6. Ability to create and manipulate electronic databases.

7. Ability to take general direction and develop a work plan, including identification and retrieval of necessary information, data, required analysis method or technique, and effective report format.

8. High level of interpersonal skills to work effectively in a team environment.

9. Effective communication and presentation skills.

10. Ability to create high-level presentations using the Microsoft suite of software.

11. Relatively high level of analytical ability where problems are complex.

12. Ability to organize, plan, and document tasks.

13. Knowledge of technology in areas to which assigned.

14. Understanding of IT and technical jargon related to Customer.

Skills and Abilities

1. Analytical ability where problems are somewhat complex.

2. Interpersonal skills to work with others.

3. Oral and written communication skills.

4. Knowledge of basic technology in area to which assigned.

5. Basic understanding of data processing concepts.

6. Ability to organize, plan, and document tasks.

7. Self starter; needs no or little supervision.

Education and Experience Associate's degree and three (3) plus years of experience or equivalent.

Junior Test Analyst Job Description

1. Contribute to creation of test plans, test cases, and prepare test environments.

2. Performing functional, application, and regression testing.

3. Creating and executing manual testing procedures.

4. Identifying, analyzing, and reporting defects.

Job Qualifications

1. Familiar with standard concepts, practices, and procedures within the testing field.

2. Understanding of the software development life cycle and software development methodologies.

3. Acquires and applies skills and knowledge through training and/or documentation.

4. Accepts changes in the Customer environment, organizational structure, direction, or priorities.

5. Acquires knowledge of Customer's business in assigned area.

6. Acquires knowledge of Customer's industry.

7. Strong teamwork and interpersonal skills.

8. Strong written and oral communication skills.

9. Strong analytical skills.

10. Able to interpret requirement documents and able to update test documents accordingly.

Education and Experience Bachelor’s degree and up to three (3) years of experience or equivalent.

Training Specialist Job Description

1. Plans, develops, and executes user training with Customer’s Authorized User community, based on needs.

2. Schedules, delivers, and follows up on Customer training needs regarding specific products.

3. May serve as a subject matter expert to the Customer’s Authorized User community.

4. Acts as the corporate training interface.

5. Maintains training database and documentation.

Job Qualifications

1. In-depth knowledge of products and/or services being delivered.

2. Ability to deliver material to a broad range of users with a variety of skill sets, excellent communication skills, and knowledge of adult learning principles.

3. Utilizes productivity management principles to facilitate client training needs.

4. Familiar with the analysis, design, development, and implementation of instructional courseware using instructional design standards.

Education and Experience Bachelor's degree and two (2) plus years of experience or equivalent.

Technical Specialist Programming Job Description

1. Analyzes conventional methods employed by the user for which computerization is recommended.

2. Develops problem definition and method/specifications for solution.

3. Locates system problems and recommends and implements solutions.

4. Develops detailed design and flow of system.

5. Codes, tests, debugs, implements, and documents new programs.

6. Maintains, revises, and documents changes to existing programs.

7. Keeps supervision and users advised of progress.

8. Frequent contact with others outside the work group.

9. Adheres to local security procedures.

Job Qualifications

1. Oral and written communications skills.

2. High level of sound logic and analytical ability where problems are unusual and difficult.

3. Attentiveness to detail and precision.

4. Good interpersonal skills to work effectively with others.

5. Strong knowledge of HTML, Web Development, Java Script, etc., and good Internet Explorer capabilities.

6. Strong knowledge of relational databases with programming capability; able to create/modify queries, reports, and visual basic modules to meet Customer requirements.

7. Ability to instruct Customer in database maintenance.

Education and Experience Associate’s degree and three (3) plus years of experience or equivalent.

Associate Systems Engineer General Purpose of Position

1. Possesses the technical skills necessary to participate in business systems development and maintenance processes using a systems methodology.

2. Identifies problems or business opportunities, defines the scope of the assigned task, and develops a plan to accomplish that task.

3. Utilizes technical skills, creativity, and communication skills with assistance from team members to design and document a system that fulfills Customer requirements.

4. Meets team standards and provides the flexibility to meet future Customer needs.

5. Interprets and modifies programs.

6. Develops test plans that address system design requirements, user test data, and issues concerning size and scope.

7. Addresses production support issues and providing feedback to the Customer.

Major Duties and Responsibilities

1. Provides application programming/systems development and support for systems of low complexity.

2. Identifies data elements and processes using modeling and documentation techniques.

3. Documents controls, audit trails, security requirements, plans, and decisions.

4. Estimates activities required to complete assignments for a specific task.

5. Follows a systems methodology when developing or supporting an application.

6. Participates in design walk-throughs.

7. Implements test plans, including the creation of test data and the verification of the test environment.

8. Maintains hardware and software in the production environment for assigned areas.

9. Executes assigned implementation and conversion plans.

10. Schedules and monitors the processing of production cycles.

11. Addresses production problems and makes changes to system functionality.

12. Captures metrics.

Skills and Abilities

1. Is proficient in at least one programming language.

2. Acquires and applies skills and knowledge through training and/or documentation.

3. Uses prototyping skills when appropriate.

4. Accepts changes in the Customer environment, organizational structure, direction, or priorities.

5. Acquires knowledge of the Customer’s business in assigned area.

6. Acquires knowledge of the Customer’s industry.

7. Assists in the cost/benefit analysis of alternative technical solutions.

8. Organizes, develops and delivers presentations.

9. Uses written communication to improve exchanges of information and relationships.

10. Maintains knowledge of current technology through available training and individual study.

Education and Experience AS, BA, BS related degrees or equivalent experience.

Experience A minimum of one (1) to two (2) years.

Documentation Specialist Job Description

1. Develops, produces, and maintains a variety of complex technical and user documentation.

2. Plans and executes writing projects that need attention to complex technical content.

3. Provides effective and useful presentation of that content, and timely reporting of progress in meeting schedule milestones.

4. Complex knowledge and utilization of one (1) or more word processing tools.

Job Qualifications

1. Ability to determine project requirements, perform complex writing, copy editing, technical editing, and documentation design activities.

2. Ability to create document structure and graphics at project level.

3. Must have good writing skills.

4. The ability to write consistent and clear documentation with the goal of explaining complex information simply and accurately.

Education and Experience Bachelor's degree and two (2) years of experience or equivalent.

Test Analyst Job Description

1. Creating test plans, test cases, and preparing test environments.

2. Performing moderately complex functional, application, and regression testing.

3. Planning and scheduling tasks to ensure that developed products meet business requirements and design specifications.

4. Creating and executing manual testing procedures.

5. Identifying, analyzing, and reporting defects.

Job Qualifications

1. Ability to collaborate the client organization and third-party vendors.

2. Familiar with standard concepts, practices, and procedures within the testing field.

3. Understanding of the software development life cycle and software development methodologies.

4. Acquires and applies skills and knowledge through training and/or documentation.

5. Accepts changes in the Customer environment, organizational structure, direction, or priorities.

6. Acquires knowledge of the Customer's business in assigned area.

7. Acquires knowledge of the Customer's industry.

8. Strong teamwork and interpersonal skills.

9. Strong written and oral communication skills.

10. Strong analytical skills.

11. Proven problem-solving ability.

12. Able to work with Customer as needed during test cycle.

13. Able to interpret requirement documents and able to update test documents accordingly.

Education and Experience Bachelor’s degree and up to five (5) years of experience or equivalent.

Associate Business Systems Analyst Job Description

1. Assists in planning and implementing computer systems.

2. Assists in coordinating of Upgrades/enhancements to engineering business systems.

3. Assists in coordinating information activities as necessary with other departments and/or divisions.

4. Assists in coordinating projects and activities with Service Provider and Third Parties

5. Uses and administers company technology practices, standards, and procedures.

6. Assists in the assessment and documentation of business opportunities, benefits, risks, and success factors of potential applications.

7. Assists in eliciting and clearly defining and documenting Customer needs and associated requirements.

8. Analyzes a variety of work processes and associated document and information flow.

9. Analyzes and documents logical relationships among the data, process, or events.

10. Assists in implementing new or enhanced applications into a production environment.

11. Assists in delivering new or enhanced applications utilizing a variety of formal methodologies and disciplines.

Job Qualifications

1. High level of sound logic and analytical ability where problems are unusual and difficult.

2. Highly developed oral and written communications skills.

3. High level of interpersonal skills to work effectively with others.

4. Experience with networked data management systems.

5. Knowledge and understanding of Information Technology industry trends, directions, and market experience; ability to relate them to own organization.

6. Knowledge of emerging technologies (new to company systems as well as those that are new to the information systems industry).

7. Knowledge of tools, techniques, and good practices for protecting the integrity of corporate data and associated processing, company technology practices, standards, and procedures.

8. Familiarity with company's information architecture and information management methodologies.

9. Familiarity with the existing and planned software technology and the global, regional, and local software architecture and infrastructure components.

Education and Experience

1. Technical undergraduate degree in math, computer science, engineering, or related discipline with an information technology focus.

2. Training in college level computer systems.

Systems Engineer Job Description

1. Has the experience and technical skills necessary to participate in the development and maintenance of business systems using a systems methodology.

2. Identifies problems or business opportunities.

3. Controls the scope of the systems development tasks and supports the high-level project plan.

4. Generates and maintains estimates.

5. Converts Customer requirements and models from analysis, specifications, and business needs, into technical specifications.

6. Uses the knowledge and experience from past technical environments and communication skills to design and document a system that will meet Customer requirements, team standards, and ensures the flexibility of future Customer needs.

7. Creates reusable code.

8. Documents and implements test plans that address system design requirements, user test data, and cases of appropriate size and scope.

9. Proactively addressing production support issues and providing recommendations for improvement.

10. Provides application programming/systems development and support for systems of medium complexity.

11. Develops and evaluates alternative system solutions to meet Customer requirements.

12. Competent in the use of modeling and documentation techniques.

13. Analyzes the Customer environment and new business requirements to define solutions that meet Customer needs and have the flexibility to accommodate future changes.

14. Recommends business system improvements.

15. Suggests and implements documents controls, audit trails, security requirements, plans, and decisions.

16. Establishes target dates and goals.

17. Utilizes a systems methodology when developing or supporting systems development.

18. Participates in technical designs and walk-throughs.

19. Determines the impact of change on the Customer and system and makes recommendations.

20. Modifies program logic involving multiple systems and subsystems.

21. Develops and implements test plans.

22. Identifies the impact of system software and hardware Upgrades on the application and creates a test strategy.

23. Participates in implementation and conversion planning.

24. Applies knowledge and procedures to assist others in scheduling, production support, and problem resolution.

25. Uses metrics to increase productivity.

Job Qualifications

1. Is proficient in one or more programming languages.

2. Understands and applies prototyping tools and processes.

3. Gains understanding of the Customer’s business in assigned area.

4. Possesses knowledge of the Customer’s industry.

5. Uses knowledge and experience to improve performance.

6. Participates in the cost/benefit analysis of alternative technical solutions.

7. Organizes, develops, and delivers presentations for multiple levels of Customer.

8. Conducts training sessions for peers and Customer.

9. Controls and monitors team assignments.

10. Shares knowledge of current technology and methods with team and Customer.

Education and/or Experience

1. BA, BS related degrees or equivalent experience

2. Bachelor’s degree plus three (3) years of experience or at least one (1) year consulting experience with specialty in a highly complex system Data/Math Modeler Job Description Developing, testing, implementing, and supporting data and math-based models which run in an interactive environment.

Job Qualifications

1. Gains understanding of the Customer’s business in assigned area.

2. Possesses knowledge of the Customer’s industry.

3. Uses knowledge and experience to improve performance.

4. Participates in the cost/benefit analysis of alternative technical solutions.

5. Organizes, develops, and delivers presentations for multiple levels of Customer.

6. Controls and monitors team assignments.

Education and Experience Bachelor’s degree and at least three (3) years of experience.

Quality Control Test Analyst Job Description

1. Responsible for testing a variety of programs and systems for compliance with non-functional requirements.

2. Use of automation test tools and creation of small tools to automate manual test cases.

3. Specifying overall approach to creating test data and conditions for test scenarios.

4. Preparing testing schedules and documents expected results.

5. Advising team on debugging aids available for environment.

6. Ability to develop test scripts and utilize appropriate testing tools.

7. Ability to prepare schedules, documentation, and test data to simulate conditions.

Job Qualifications

1. Ability to collaborate with the client organization and third-party vendors.

2. Familiar with standard concepts, practices, and procedures within the testing field.

3. Experience with use of performance test tools and automation test tools.

4. Acquires and applies skills and knowledge through training and/or documentation.

5. Accepts changes in the Customer environment, organizational structure, direction, or priorities.

6. Acquires knowledge of the Customer's business in assigned area.

7. Acquires knowledge of the Customer's industry.

8. Strong teamwork and interpersonal skills.

9. Strong written and oral communication skills.

10. Strong analytical skills.

11. Proven problem-solving ability.

12. Able to work with Customer as needed during test cycle.

13. Able to interpret requirement documents and able to update test documents accordingly.

Education and Experience

1. AS, BA, BS related degrees or equivalent experience.

2. A minimum of two (2) years of coding and/or performance/automation testing experience.

3. Communications industry knowledge/experience preferred.

Solution Developer Job Description

1. Develops program specifications/detail design documents.

2. Codes, tests, and debugs application programs.

3. Works under the direction of a team leader, senior technical leader, or analysts.

4. Develops prototypes from functional specifications.

5. Designs application sub-systems and small systems.

6. Responsible for designing and building web pages using a variety of graphic software applications, techniques, and tools; designing and developing user interface features, site animation, and special-effects elements.

7. Contributing to the design group's efforts to enhance the look and feel of the organization's online offerings; designing the website to support the organization's strategies and goals relative to external communications.

Job Qualifications

1. Has participated in the application design of systems, including use of analytical techniques.

2. Demonstrates an understanding of object-oriented development tools and techniques.

3. Has worked on multiple platforms and/or with multiple methodologies.

4. Capable of basic HTML content management support.

5. Expert understanding of web-based technologies; a working, through knowledge of html, Photoshop Illustrator, and/or other design related application.

Education and Training

1. Trained in basic application development methods.

2. Familiarity with web basics through college courses or other computer related experience.

3. Bachelor's Degree.

4. Under five (5) years of experience.

Advanced Systems Engineer General Purpose of Position

1. Applies principles, theories, and concepts, as well as expertise in related disciplines, to work activities and complex business systems.

2. Contributes to the understanding of new principles and concepts.

3. Leads systems development efforts that impact the Customer.

4. Advises, counsels and mentors Customer and team members on technical issues.

5. Improves strategic processes and direction; serves as a subject-matter expert.

6. Transfers knowledge base across lines of business

7. Anticipates and resolves problems and advocates change.

Major Duties and Responsibilities

1. Provides application programming/systems development and support for complex systems.

2. Provides technical solutions for technology planning.

3. Manages systems development efforts, including activities such as assigning tasks to co-workers, conducting project plan reviews, preparing systems development related documentation, and monitoring cost and resource estimates.

4. Conducts post-development reviews and disseminates findings.

5. Develops work breakdown structure for large systems development efforts.

6. Establishes target dates and goals.

7. Supports estimating, forecasting, budgeting, tracking, and control of economics.

8. Develops and delivers presentations as a technical expert.

9. Provides technical leadership for proposal efforts.

10. Prepares cost models for new business opportunities.

11. Plans and leads Customer requirements reviews.

12. Applies Third Party products, services, and processes pertinent to the Customer base.

13. Translates Customer requirements for Third Parties.

14. Coaches others in improving programming techniques, methodologies, and deliverables.

15. Facilitates analysis sessions across all levels of Customer.

16. Evaluates and recommends testing tools.

17. Mentors others in the configuration management process.

18. Analyzes measurement results to identify improvements to work practices.

Skills and Abilities

1. Is proficient in two or more programming languages.

2. Applies business and industry knowledge to help anticipate the Customer’s needs.

3. Recommends and implements changes to Customer processes.

4. Possesses knowledge of the Customer’s industry.

5. Recommends, tests, and evaluates new tools and hardware.

6. Advocates and guides technology change.

7. Evaluates the viability of the schedule and updates it as the project progresses.

8. Defines and leads training sessions.

9. Implements measurement processes and uses metrics to plan and control projects.

10. Demonstrates and advises on modeling techniques.

11. Mentors team and Customer current technology and methods.

Education and Training

1. Bachelor’s Degree or equivalent experience.

2. Four (4) plus years of experience or equivalent.

Business Systems Analyst Job Description

1. Establishes uses and supports integration and communications among applications, databases, and technology platforms.

2. Uses and administers company technology practices, standards, and procedures.

3. Manages an inventory of technology related assets hardware, software, application systems, databases, licenses, products.

4. Assists in the assessment and documentation of business opportunities, benefits, risks, and success factors of potential applications.

5. Elicits and clearly defines and documents Customer needs and associated requirements.

6. Analyzes a variety of work processes and associated document and information flow.

7. Analyzes and documents logical relationships among the data, process, or events.

8. Defines and implements specific technical foundation for an application (software, databases, and hardware).

9. Designs effective graphic user interface desktop workstation.

10. Implements new or enhanced applications into a production environment.

11. Delivers new or enhanced applications utilizing a variety of formal methodologies and disciplines.

12. May guide and advise less experienced business systems analysts.

Job Qualifications

1. High level of sound logic and analytical ability difficult.

2. Highly developed oral and written communications skills.

3. High level of interpersonal skills to work effectively with others, motivate employees, and elicit work output.

4. Ability to guide and advise less experienced business systems analysis personnel.

5. Knowledge and understanding of Information Technology industry trends, directions, and market experience; ability to relate them to own organization.

6. Knowledge of architectural concepts, principles, and tools relevant to infrastructure, information, Applications, organizational structure, etc.

7. Knowledge of emerging technologies (new to company systems as well as those that are new to the information systems industry).

8. Knowledge of tools, techniques, and good practices for protecting the integrity of corporate data and associated processing, company technology practices, standards, and procedures.

9. Familiarity with company's information architecture and information management methodologies.

10. Familiarity with the existing and planned software technology and the global, regional, and local software architecture and infrastructure components.

Education and Experience Bachelor's Degree and four (4) plus years’ experience or equivalent.

Associate Business Process Engineer Job Description

1. Identifies opportunities for business process improvement.

2. Investigates and evaluates potential business process improvement solutions.

3. Assists in defining business process improvement solutions while ensuring compliance with Customer IT standards.

4. Participates in implementing business process improvement recommendations that increase the use of shared common data and facilitates common processes across departments.

5. Aids other Customer process engineers to ensure integration of all processes.

6. Assists in identifying IT cost reduction opportunities associated with IT projects and/or support services.

7. Facilitates the definition of best-in-class business processes.

8. Assists in the implementation of cross function and/or cross sector business processes.

9. Incorporates a common process methodology in all re-engineering activity.

10. Maintains common process implementation metrics.

11. Supports the management of outsourced projects/outsourcer; ensures compliance to quality standards (cost, performance, time, defects).

12. Supports the prioritization of business requirements.

Job Qualifications

1. Highly developed oral and written communications skills.

2. High level of interpersonal skills to work effectively with others.

3. Strong analytical ability.

4. Creative problem solver in a team environment.

5. Sound business and technical judgment to advise the company on the risks and benefits associated with specific projects.

6. Familiarity with information systems and infrastructure in support of engineering, manufacturing, and general business processes.

7. Knowledge and understanding of IT industry trends, directions, and market experience; ability to relate them to organization.

8. Knowledge of architectural concepts, principles, and tools relevant to infrastructure, information, Applications, organizational structure, etc.

9. Ability to establish, use and support integration and communications among applications, databases, and technology platforms.

10. Knowledge of activities, tasks, practices, and tools associated with analysis of a variety of work processes and associated document and information flow.

11. Knowledge of process for evaluation and selection of products, tools, services, and infrastructure components in line with company's business needs and architectural principles.

Education and Experience

1. Technical undergraduate degree in math, computer science, engineering, or related discipline with an information technology focus.

2. Background in major complex, process improvement activities.

3. Background in applying business process management techniques to re-engineer business processes.

4. Minimum three (3) years of consulting experience.

Project Manager I Job Description

1. Applies advanced planning and scheduling techniques (WBS, OBS, CPM).

2. Performs schedule variance analysis.

3. Presents project status to the project team.

4. Develops templates.

5. Facilitates plan development.

6. Able to provide project management training.

7. Develops and documents basic project management processes and procedures.

8. Provides resource requirement planning.

9. Identifies issues and recommends alternate solutions.

10. Perform small-scale project management needs assessments.

11. Uses Customer methodologies to develop project plans.

12. Skilled defining project scope and requirements with the Customer.

13.

Job Qualifications

1. Effective oral and written communication skills.

2. High level of interpersonal skills to work effectively and motivate team members.

3. High degree of professionalism and integrity.

4. Ability to understand and translate Customer business requirements.

5. Analytical and creative ability where problems are extremely complex.

6. Typically has knowledge of three (3) or more technical skill sets.

7. Knowledge of client's environment/needs and ability.

8. Ability to adapt to changing priorities, procedures, or assignments. Ability to work efficiently without compromising quality.

9. Experience leading and motivating teams.

10. Capable of gaining a detailed understanding of the system being supported.

Education and Experience

1. Bachelor’s degree and/or five (5) years’ equivalent work experience.

2. Three to five (3 to 5) years of Project Management and/or business experience.

3. Minimum of three (3) years’ experience in Project Management.

4. Minimum of two (2) years’ experience with Project Management systems/applications.

5.

Test Leads Job Description

1. Performing complex functional, application, regression, and performance testing.

Job Qualifications

1. Thorough understanding of testing processes, expertise in commonly used testing tools and extensive experience with testing complex applications.

Education and Experience

1. Bachelor’s degree and/or five (5) years’ equivalent work experience.

2. Minimum of one (1) year experience as a test lead.

Database Analyst Job Description

1. Assesses future information requirements to develop long-range comprehensive database plans.

2. Develops policies, and procedures designed to ensure the integrity of the database environment.

3. Develops and maintains routines to facilitate database use.

4. Coordinates and supports migration to new data management system software levels.

5. Assures that appropriate database management software is available and effectively used.

6. Determines, implements, and enhances standards on database security.

7. Educates applications programmers about database concepts and efficient access techniques and assists them in analysis and problem resolutions pertaining to database.

8. Performs database performance monitoring and implements efficiency improvements.

9. Designs and implements the procedures necessary to save and recover databases from hardware and software failures.

10. Supervises the design and maintenance of database structures.

11. Analyzes, designs, and implements databases.

12. Determines database storage requirements.

13. Develops and maintains data dictionary ensuring uniformity of definitions and sets standards for use of data dictionary.

14. Establishes and controls necessary database security.

15. Performs database performance monitoring and implements efficiency improvements.

16. Develops and maintains database access and update procedures to ensure the proper control of the databases.

17. Provides technical assistance to other systems personnel.

18. Recommends and executes the procedures necessary to save, retrieve, and recover databases from hardware and software failures within established procedures.

Job Qualifications

1. Knowledge of the principles, practices, and techniques of computer programming and systems design; of computer operations, systems, and procedures; of project control and cost estimating techniques; of computer programming languages; of data processing flowcharting techniques; of database structures and theories; of current database technologies; of data analysis techniques.

2. Ability to use database access tools for application delivery.

3. Strong familiarity with analysis, planning, and management reporting functions.

4. Well-developed oral and written communications skills.

5. Strong teamwork and interpersonal skills.

6. High level of analytical ability where problems are very unusual and extremely difficult.

Education and Experience Bachelor's degree and four (4) plus years of experience or equivalent.

Programmer Job Description

1. Knowledgeable about various SDLC methodologies and programming languages.

2. Responsible for coding of modules, ensure code developed meets coding standards and meets the identified requirements.

3. Helps in defining coding standards.

4. Assists junior programmers with their tasks and provides necessary coaching and guidance.

5. Responsible for designing, developing, troubleshooting, debugging, and implementing software code (such as HTML, CGI, and JavaScript) for a component of the website.

6. Working with graphic designers and other members of a project team to develop the site concept, interface design, and architecture of the website.

7. Responsible for the interface implementation.

Job Qualifications

1. Shows capabilities of performing team leader functions.

2. Develops and/or leads the development of prototypes.

3. Familiar with data modeling design and database concepts.

4. Familiarity with relational database technologies and capabilities.

5. Software knowledge, such as: Microsoft Visual InterDev, Adobe Photoshop, Macromedia Fireworks, Microsoft Gif Animator, etc.

6. Working knowledge with programming languages.

7. Working knowledge of web technology standards.

Education and Experience Bachelor's degree and four (4) plus years of programming experience or equivalent.

Senior Systems Engineer Job Description

1. Leads and develops technical and business systems related activities of major significance to the Customer.

2. Coaches and counsels project managers and Customer on technical solutions.

3. Responsible for assisting in the business proposal process.

4. Develops principles and concepts and innovative solutions for the Customer enterprise.

5. Develops/maintains depth and breadth across lines of business.

6. Regularly interacts with senior management/major Customer.

7. Interactions normally involve complex situations and/or influencing and persuading other strategic level managers.

Major Duties and Responsibilities

1. Supervises a group of consultants/analysts engaged in specialized activities and services.

2. Sets technical direction for the project/application.

3. Provides program/project leadership for Customer solutions.

4. Engages in business development.

5. Develops communication plans for projects based on a systems view.

6. Teams with Customer to assess concerns/requirements and develops specific strategies.

7. Integrates interrelated projects and manages projects.

8. Leads technical planning process.

9. Defines consistent project management standards and procedures across the organization.

10. Employs consistent measurement techniques.

11. Informs Customer about emerging technologies and business implications based on the project and their overall business.

12. Develops intermediate and detailed schedules that support the high-level master schedule and understands the interrelationships among the various levels of schedules.

13. Develops alternative proposed project plans to support new business opportunities.

14. Develops project management deliverables required to support a request for proposal or quotation.

15. Evaluates Customer business, technical architecture processes, and objectives using the business enterprise models.

16. Leads in the application of the organizational change management process to facilitate a smooth Customer implementation.

Skills and Abilities

1. Provides leadership and guidance to others when working with the Customer.

2. Understands the Customer’s industry and is familiar with related industries.

3. Handles diverse, complex assignments concurrently.

4. Reviews project plans prepared by others in the organization.

5. Applies broad-based knowledge and experience to identify, evaluate and recommend new processes and tools.

6. Recommends appropriate technology for project tool selection.

Education and/or Experience

1. BA, BS, MS, MBA related degrees or equivalent experience.

2. Bachelor’s degree and at least three (3) years of consulting experience, plus expertise with highly complex systems.

Project Manager II / Test Manager Job Description

1. Responsible for project planning, project tracking, scope management, change control management, risk management, and quality assurance of the development project team.

2. Develop complex program Work Breakdown Structure (WBS).

3. Establishes organization-wide project management strategies.

4. Conducts complex program and project management assessments.

5. Exhibits strong leadership skills and leads project teams.

6. Manages the integration of…