Ex. 3.3.xlsx
XLSX spreadsheet 95 KB Posted
- Attached to
- SCEIS MODERNIZATION: S/4HANA
- Solicitation number
- 5400026039
- Issued by
- Richland County, South Carolina
About this file
This document is Exhibit 3.3 (Reports) for the SCEIS Modernization solicitation (Solicitation No. 5400026039) and outlines the reporting requirements and deliverables that the Service Provider must supply to the Administration (Admin). The exhibit specifies a comprehensive suite of reports across multiple functional categories including Infrastructure and Software, Change Management, Disaster Recovery, Incident Management, Problems and Root Cause Analysis, Service Requests, Service Level Agreements (SLAs), Access Control, Administration, Infrastructure Services, Platform Services, Application Services, and Information Security. Reports are organized by Report ID, Report Name, description of content, milestone deliverable dates, frequency of delivery (ranging from daily to annual), intended recipients, report location (SCEIS Portal), report generation tools, and designation as new or existing reports. The frequency of reports varies significantly, with some requiring daily or on-demand delivery (such as backup reports and change management reports), while others are delivered monthly, quarterly, or annually. All reports are to be published on the SCEIS Portal and distributed to Admin personnel.
The document does not contain pricing information, set-asides, incumbent details, or funding source specifications. Instead, it functions as a technical specification document that establishes the baseline reporting expectations and operational metrics that the Service Provider must track and deliver throughout the contract term. The report generator tools for most reports are listed as "TBD" (to be determined), indicating that specific tools will be identified during contract negotiation or through the Service Management Manual (SMM). Key reporting areas include asset inventory and configuration management, change control and approval processes, disaster recovery testing and readiness, incident and problem management metrics, service request handling, SLA compliance monitoring, security incident tracking, and performance monitoring across infrastructure, platform, and application services.
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| File | Type | Posted |
|---|---|---|
| Ex. 3.0.docx | DOCX document | |
| Solicit 2.docx | DOCX document | |
| Ex. 4.3.xlsx | XLSX spreadsheet | |
| Att I.4 Am 1.docx | DOCX document | |
| Ex. J.2.4.docx | DOCX document | |
| Ex. J.2.6.docx | DOCX document | |
| Ex 1.3.docx | DOCX document | |
| Ex 2.2.docx | DOCX document | |
| Ex 1.2.docx | DOCX document | |
| Intent to Award.pdf | ||
| Ex 1.1.docx | DOCX document | |
| Solicit 1.docx | DOCX document | |
| Ex 2.0.docx | DOCX document | |
| Ex 4.0.docx | DOCX document | |
| Ex. J.2.7.docx | DOCX document | |
| Ex 4.2.xlsx | XLSX spreadsheet | |
| Ex. 4.4.docx | DOCX document | |
| Att. A.docx | DOCX document | |
| Att. H.docx | DOCX document | |
| Ex. J.2.1.xlsx | XLSX spreadsheet | |
| Ex. 1.4.docx | DOCX document | |
| Ex 2.3.docx | DOCX document | |
| Ex. 3.1.xlsx | XLSX spreadsheet | |
| Att. K.docx | DOCX document | |
| Ex 2.1.docx | DOCX document | |
| Award extension.docx | DOCX document | |
| Solicit 4.docx | DOCX document | |
| Notice.docx | DOCX document | |
| Ex 4.1.xlsx | XLSX spreadsheet | |
| Ex. J.2.5.docx | DOCX document | |
| Att L.docx | DOCX document | |
| Att. G.docx | DOCX document | |
| Solicit.docx | DOCX document | |
| Ex. 4.0.docx | DOCX document | |
| Solicit 3.docx | DOCX document | |
| Ex. 1.1.docx | DOCX document | |
| Ex. 3.2.docx | DOCX document | |
| Questions template.docx | DOCX document | |
| Ex. J.2.2.docx | DOCX document | |
| Ex. 4.5 Am 1.docx | DOCX document | |
| Ex. J.2.3.docx | DOCX document | |
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| Ex. 2.3 Am 1.docx | DOCX document |
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Text version
Title Page
SCEIS Modernization
| Exhibit 3.3 |
| Reports |
| Solicitation No. 5400026039 |
Overview Overview
This Exhibit contains a summary description of the format, content, and frequency of key reports required by Admin. NOTE: The reports listed under the following Report Categories apply to all Service Components: Scorecard; Finance; CMDB/Software Reports; SLAs; and, Strategic.
| Column Name | Column Description |
| Contract Reference | Contract artifact reference, if applicable |
| Report Category | Functional Category |
| Report ID | Identification title of the report, if applicable |
| Report Name | Name of report |
| Description | Short description of the report and report content |
| Milestone Deliverable Date (if other than Commencement) | The milestone deliverable date for each report |
| Frequency | How often the report is distributed. |
| Recipient | For whom report is created. |
| Report Location | Where the report is published (i.e., Portal, etc.…) |
| Report Generator Tool | Tool from which the Service Provider creates the report |
| New or Existing Report | If the report is currently provided by the Existing or being requested New |
| Report Data and Creation | Each column indicates which Service Provider provides the data for the report and which Service Provider creates the report. |
&"Arial,Regular"Exhibit 3.3 (Reports)
Solicitation No. 5400026039 Page &P of &N
Reports
| Contract Reference | Report Category | Report ID | Report Name | Description | Milestone Deliverable Date (if other than Commencement) | Frequency | Recipient | Report | |
| Location | Report Generator Tool | Existing or |
New
| infrastructure and Software | |||||||||||
| 2.1 | CMDB | OPS-E&S01 | Asset inventory Summary Reports | Provide integrated Asset Inventory reports in a format agreed with Admin at various aggregated levels (e.g., subscription, application, resource group, resource type) that, at a minimum, includes: | |||||||
| Full list of services provided to Admin including key supporting infrastructure and application components (network, compute, devices, modules, applications). Data for each to include name, unique Configuration Item (CI) or Public Cloud reference, description, classification attributes to categorize, deployment date, version, and other asset attributes needed to discern the type of resource and Services that are supported by the asset. | Monthly | Admin | SCEIS Portal | TBD | New | ||||||
| 2.1 | CMDB | OPS-E&S02 | Asset Inventory | Produce reports out of the CMDB to inform Admin on the configuration items covered by the Services and supporting infrastructure. | Monthly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | 3rd Party Contracts | OPS-E&S03 | Third Party Maintenance Contract Renewal Report | ||||||||
| (30/60/90 day) | Notify Admin in advance about Service Provider-managed Third Party maintenance contracts (infrastructure and software) that are about to expire. | Monthly | Admin | SCEIS Portal | TBD | New | |||||
| 2.1.3 | End of Life | OPS-E&S04 | Infrastructure & Software End of Life | On a quarterly basis provide Admin with a report showing a 24 month projection of infrastructure and software that is approaching, or has reached, end of life | Quarterly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Upgrades | OPS-E&S05 | infrastructure & Software Upcoming Upgrade Report | At least 90 days in advance or at Admin's request, give written notice to Admin of all upgrades and Software changes that are planned to occur in the following quarter. The Parties will mutually agree in writing on the timing for the implementation of upgrades. | Monthly | Admin | SCEIS Portal | TBD | New | ||
| Change Management | |||||||||||
| 2.1 | Change Management | OPS-CHG01 | SCEIS Change Report | Report all Open and Closed changes including but not limited to: normal changes, high risk, past due, three month look ahead. Includes at a minimum a breakdown of metrics by type, category, priority, effected Service or Business Owner, and success/failure. |
Provide integrated CAB reports containing all changes (both digitally and traditionally managed) that, at a minimum, includes per the SMM:
- Type (e.g., normal, standard, expedited)
- Status (e.g., submitted, active, implemented, failed)
- Change Advisory Board method used for review and approval (e.g., Admin digital CAB, Admin traditional CAB meeting, etc.)
- Provide statistical reporting on change activity to Admin as requested.
| Daily/ Monthly | Admin | SCEIS Portal | Admin ServiceNow | New | |
| 2.1 | Change Management | OPS-CHG02 | CAB Report | Proposed changes undergoing CAB review, including but not limited to: |
• Post-implementation review for any emergency and failed changes with recommended future mitigation steps
• Analysis of changes that incurred issues or Incidents associated with them
| • Recommendations to improve CAB process | Quarterly | Admin | SCEIS Portal | Admin ServiceNow | New | ||||||
| 2.1 | Change Management | OPS-CHG03 | Scheduled Mainenance Reports | Report of specific planned maintenance activities (including upgrades), and successfully implemented changes, Systems impacted, driver for change, duration, related Incidents or Problems | Monthly | Admin | SCEIS Portal | Admin ServiceNow | New | ||
| 2.1 | Change Management | OPS-CHG04 | Change Management Migration Report | Report listing all application code changes that have been migrated | Monthly | Admin | SCEIS Portal | Admin ServiceNow | New | ||
| Disaster Recovery | |||||||||||
| 2.1 | IT Service Continuity Management | OPS-DR01 | Application DR Recovery Time Objective (RTO) and Recovery Point Objective (RPO) | List of Services/Systems/Applications required for DR by enterprise supporting (e.g., SIEM, SOC), as agreed with Admin. Source of RTO data is the CMDB. | Monthly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | IT Service Continuity Management | OPS-DR02 | DR Test Results | Within thirty (30) days of each test, at a minimum, these reports should include: results achieved, comparison of the results to the measures and goals identified in the respective DR test plan, report on the feedback from Authorized Users as to the adequacy of continuity for their respective areas, a plan and a schedule to remedy any gaps revealed during testing. | Within 30 days after each DR test | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | IT Service Continuity Management | OPS-DR03 | DR Test Schedule | List of all the DR tests scheduled or planned for the upcoming year that clearly documents and demonstrates, in the event of a loss of the Service Provider’s ability to provide the Services, the Service Provider’s plan and capability to restore those Systems identified as necessary to Admin Customer’s ability to conduct its business on Critical Applications. Service Provider will provide the plan in accordance with IT Service Continuity Management Section of Exhibit 2.1 (SCEIS Modernization Services SOW) | Annual | Admin | SCEIS Portal | TBD | New | ||
| Incident (excludes Security Incidents) | |||||||||||
| 2.1 | Incident | OPS-INC01 | Executive Operations Review Report | Executive overview of monthly statistics for Incidents | Monthly | Admin | SCEIS Portal | Admin ServiceNow | New | ||
| 2.1, 3.1 | Incident | OPS-INC02 | Monthly Incident Management Report | Report showing: number of Incidents opened, closed and carried over during the month, grouped by severity, service, consumer / functional domain or group, classification or other criteria as appropriate. List of Incidents, short description, reference number, and a shortcut to detailed description. Detailed description, including timing of activities. Links to Problems and Known Errors. Trend analysis of the Incidents reported during the thirteen (13) most recent months. Calculate metrics and provide monthly reports to Admin, which include: |
The number of Incidents.
The duration of open Incident (average and quantities by age).
Number and percentage of Incidents Resolved upon first contact.
Trending metrics in terms of MTTRS (mean time to restore service) by category, priority and by service or SLA.
Number and percentage of Incidents (by category, priority, service and SLA) that were handled within the SLA targets.
Number and percentage of Incidents (by category, priority, service and SLA) reoccurring.
Number and percentage of Incidents that have resulted in the creation of problem records.
Number and percentage of Incidents escalated by organization, category, priority and Service.
| Analysis of Incident and Service Request trends with recommendations to reduce Incidents and streamline the Service Request activities. | Monthly | Admin | SCEIS Portal | Admin ServiceNow | New | ||||||
| 2.1, 3.1 | Incident | OPS-INC03 | Incident Analysis and Recommendations Report | Analysis of Incident trends with recommendations to reduce Incidents and streamline Incident activities. | Quarterly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Incident | OPS-INC04 | Event Management Report | Provides statistics, lists and charts illustrating the Events collected in the Service Provider supported environment including the number of, source, destination and type of event. |
Provides reports on Incidents and Problems initiated by the Service Provider Event Management system with trends over the past 13 months.
Number of events per CIs.
Number of occasions when an event is collected and can’t be matched with a CI Summary and details of events which resulted in an automated correction made to remediate errors.
| Summary and details of events which resulted in an automated initiation of an Incident ticket. | Monthly | Admin | SCEIS Portal | TBD | New | ||||||
| Projects | |||||||||||
| 2.1 | Projects | OPS-PROJ01 | Project Summary Status | Project list including custom and standard project requests, solutions, approved and active projects, completed projects. | Weekly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Projects | OPS-PROJ02 | Active Projects Status Report | Status report will include, at a minimum, the following: (a) any variances to the schedule set forth in the applicable RFS Proposal; (b) if the Project is behind schedule, a recovery plan that describes the actions that Service Provider will undertake in order to return to such schedule; (c) Deliverables and other Work Product that have been created, developed, and/or completed, in whole or in part, pursuant to the RFS Proposal or otherwise as part of the Project and the status of each such Deliverable and other Work Product; (d) variances, if any, to the specifications of the Project; (e) any Charges incurred to date, including infrastructure, software, labor and any other charges associated with the performance of the Project and execution of the RFS Proposal, to the extent that such charges are relevant to Admin's payment obligations; (f) an identification of any potential known or reasonably anticipated risks regarding the Project (such as potential disruptions to Admin or Consumer operations), and the actions that would need to be taken in order to mitigate and/or eliminate such risks; (g) any relevant issues identified by either Party since the previous report; and (h) report on system, accessibility, and User Acceptance Test (UAT) results. | Weekly | Admin | SCEIS Portal | TBD | New | ||
| Problems / RCA | |||||||||||
| 2.1. 3.1 | Problems / RCA | OPS-RCA01 | Problem Management Report | Percentage and number of Problems in total and grouped by category, priority, severity, status, Customer, system/component or other criteria as appropriate. Report to include: |
Statistics on total numbers of Problems.
Logged (by requestor, site, category, summary, detail) Outstanding (by assigned group, assigned manager, assigned owner, category, site, status, summary, detail, aging timeframe) Completed (by assigned group, assigned manager, assigned owner, category, site, status, summary, detail, resolution timeframe, within target timeframe, outside of target timeframe).
Repeat Problems.
Problem trends and analysis.
| Monthly | Admin | SCEIS Portal | Admin ServiceNow | New | |
| Service Requests | |||||
| 2.1. 3.1 | Service Requests | OPS-REQ01 | Monthly Service Request Report | Report showing: number of Requests opened, closed and carried over during the month, grouped by severity, service, Consumer, classification or other criteria as appropriate. List of Requests, short description, reference number, and a shortcut to detailed description. Trend analysis of the Requests reported during the thirteen (13) most recent months. Calculate metrics and provide monthly reports to Admin, which include: |
The number of Requests.
The duration of open Request (average and quantities by age).
Number and percentage of Requests Resolved upon first contact.
Number and percentage of Requests (by category, priority, service and SLA).
Number and percentage of Requests (by category, priority, service and SLA) reoccurring.
| Number and percentage of Requests escalated by organization, category, priority and Service. | Monthly | Admin | SCEIS Portal | Admin ServiceNow | New | ||||||
| 2.1, 3.1 | Service Requests | OPS-REQ02 | Service Request Analysis and Recommendations Report | Analysis of Service Request trends with recommendations to improve and streamline the Service Request activities. | Quarterly | Admin | SCEIS Portal | TBD | New | ||
| SLAs | |||||||||||
| Exhibit 3 | SLAs | OPS-SLA01 | Individual Monthly Reports for Critical Service Levels | Enterprise compliance service performance reporting for Critical Service Levels | Monthly | Admin | SCEIS Portal | TBD | New | ||
| Exhibit 3 | SLAs | OPS-SLA02 | Individual Monthly Reports for Key Service Levels | Enterprise compliance service performance reporting for Key Service Levels | Monthly | Admin | SCEIS Portal | TBD | New | ||
| Exhibit 3 | SLAs | OPS-SLA03 | Various reports and data required to validate SLAs | Detailed element-level data to enable Admin to validate SLA performance | Monthly | Admin | SCEIS Portal | TBD | New | ||
| Access | |||||||||||
| 2.1 | Access | OPS-ACCESS01 | Tool Access Review Report | List of who has access to each tool managed by the Service Provider and last use of that access. These tools may include the SCEIS Portal, SIEM, SOAR, SCEIS Portal, etc. will the full list agreed to and maintained by Service Provider in the SMM. | Monthly | Admin | SCEIS Portal | TBD | New | ||
| Administration | |||||||||||
| 1.3 | Administration | OPS-ADMIN01 | Service Management Manual Status Updates and Review | List of the SMM document status, including those complete, in review, and coming up for review. | Quarterly | Admin | Excel | New | |||
| 3.5 | Administration | OPS-ADMIN02 | Customer Satisfaction Survey Report | Output from external Survey that is completed annually. | Annual | Admin | SCEIS Portal | PowerPoint | New | ||
| 3.5 | Administration | OPS-ADMIN03 | Customer Satisfaction Improvement Plan | Improvement Plan created in response to Annual Customer Satisfaction Survey, with monthly reports on progress toward plan | Quarterly | Admin | SCEIS Portal | Word | New | ||
| 4.0 | Administration | OPS-ADMIN05 | Resource Unit Invoice | Provide enterprise level invoice by Service Category and Resource Units showing Base Charges, Quantity x Rate, ARC and RRC amounts if applicable, other changes and credits, total amount due for the current month, amount carried forward from disputes, and total outstanding. | Monthly | Admin | SCEIS Portal in a downloadable format | Excel | New | ||
| 3.0 | Administration | OPS-ADMIN06 | Service Level Credit and Earnback Report | Tracks all SLA credits and any prior period adjustments to credits in the appropriate month of service. Indicates whether and what portion of a credit in each SLA performance measure has lost earn back and what portion remains eligible for earn back. | Monthly | Admin | SCEIS Portal in a downloadable format | Excel | New | ||
| Functional - Infrastructure Services | |||||||||||
| 2.1 | Functional - Infrastructure Services | OPS-INFRASTRUCTURE01 | Virtual Network Report | Diagrams of virtual network flows in the environment by customer. Provide Public Cloud virtual network reporting (e.g., VPC/VNET, “Subnet In Use”, port mapping, Internet Usage). | Quarterly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Functional - Infrastructure Services | OPS-INFRASTRUCTURE02 | Server Performance Standard Monitoring Point Report | Threshold exceeded reporting based on standard monitor’s i.e. Server CPU utilization thresh hold exceeded trending by server… by AdminI/O wait (peak/average). | |||||||
| Monthly | Admin | SCEIS Portal | TBD | New | |||||||
| 2.1 | Functional - Infrastructure Services | OPS-INFRASTRUCTURE03 | All Backups 5 Weeks by Server-Client | Visual/graphical/graphical representation for success/failure of 5 weeks of backups. | Daily/On Demand | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Functional - Infrastructure Services | OPS-INFRASTRUCTURE04 | Graphical - 5 Weeks | Visual/graphical representation for success/failure of 5 weeks of backups. | Daily | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Functional - Infrastructure Services | OPS-INFRASTRUCTURE05 | Graphical - 60 Days | Visual/graphical representation for success/failure of 60 days of backups. | Daily | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Functional - Infrastructure Services | OPS-INFRASTRUCTURE06 | Graphical - 7 Days | Visual/graphical representation for success/failure of 7 days of backups. | Daily | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Functional - Infrastructure Services | OPS-INFRASTRUCTURE07 | Last Good Backup | By server/instance list of last known good backup. | Daily | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Functional - Infrastructure Services | OPS-INFRASTRUCTURE08 | Tabular Report - 7 Days | Tabular/excel report for success/failure of 7 days of backups. | Daily/On Demand | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Functional - Infrastructure Services | OPS-INFRASTRUCTURE09 | Promoted Error Report (Filtered) | List of files that were skipped by backup process due to errors. | Daily | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Functional - Infrastructure Services | OPS-INFRASTRUCTURE10 | DB Backup Schedule Report | List of Database backup schedule. | Monthly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Functional - Infrastructure Services | OPS-INFRASTRUCTURE11 | Schedules, Retention & Targets (SRT) Report | List of backup schedule with target information. | Monthly/On Demand | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Functional - Infrastructure Services | OPS-INFRASTRUCTURE12 | Monthly Backup Report | List of backups that were performed for the month with SLA designation. | Monthly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Functional - Infrastructure Services | OPS-INFRASTRUCTURE13 | Success Failure Graphical – Report Card | Visual/graphical representation for success/failure of 5 weeks of backups | Daily/ | ||||||
| On Demand | Admin | SCEIS Portal | TBD | New | |||||||
| 2.1 | Functional - Infrastructure Services | OPS-INFRASTRUCTURE14 | Success Failure Tabular – Backup All Clients | Tabular/Excel report for success/failure of backups | Daily/ | ||||||
| On Demand | Admin | SCEIS Portal | TBD | New | |||||||
| 2.1 | Functional - Infrastructure Services | OPS-INFRASTRUCTURE15 | Schedules, Retentions and Targets (SRT) | List of agencies backup schedule with target information | Daily/ | ||||||
| On Demand | Admin | SCEIS Portal | TBD | New | |||||||
| Functional - Platform Services | |||||||||||
| 2.1 | Functional - Platform Services | OPS-PLAT01 | TBD | TBD | Monthly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Functional - Platform Services | OPS-PLAT02 | TBD | TBD | Monthly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Functional - Platform Services | OPS-PLAT03 | TBD | TBD | Monthly | Admin | SCEIS Portal | TBD | New | ||
| Functional - Application Services | |||||||||||
| 2.1 | Functional - Application Services | OPS-APP01 | Application Monitoring Report | All Applications associated with Exhibit 1 service tier matrix Application monitoring and as identified by Admin. | Monthly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Functional - Application Services | OPS-APP02 | ERP Performance | Report of average and peak number of concurrent users by application. | Monthly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Functional - Application Services | OPS-APP03 | Standard Query Performance | Report of query and reporting performance that includes average speeds, number of transactions, by request type | Monthly | Admin | SCEIS Portal | TBD | New | ||
| Information Security | |||||||||||
| 2.1 | Information Security | OPS-SEC01 | Monthly Security Incident Reports | List of Security Incidents and their status | Monthly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Information Security | OPS-SEC02 | Security Initiative Reports | Current status reports of any security initiatives. Criteria dependent on the initiative | Monthly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Information Security | OPS-SEC03 | Security Background Check for Service Provider Personnel | Report on the completion of all new and renewed personnel that have completed the screening and compliance background checks | Monthly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Information Security | OPS-SEC04 | Security Training for Service Provider Personnel | Report on the completion of all personnel Security training, as define in the SMM. | Monthly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Information Security | OPS-SEC05 | Secure Configuration Compliance Report | Report on vulnerability scan analysis based on scans and analysis of approved Information Security Configuration Controls (ISCC). This report, at a minimum, is to contain vulnerability scan information, analysis results, actions taken and status, remaining open items with schedule to close, and items with approved Admin Information Security exceptions. | Monthly | Admin | SCEIS Portal | TBD | New | ||
| 2.1 | Information Security | OPS-SEC06 | Security Tool Compliance Report | Report that includes active asset configuration items targeted to provide SIEM logs, asset configuration items that are actively providing SIEM logs, asset configuration items with approved SIEM exceptions, and open actions with the associated service management ticket demonstrating work activities to resolve the open action. Report includes the listing of items above, and percent of the environment configuration items actively reporting to the SIEM, percent of the environment with approved SIEM exceptions, percent of the environment with open actions, and other scenarios that make up 100% of the environment. | Monthly | Admin | SCEIS Portal | TBD | New | ||
| 2.1.3 | |||||||||||
| 2.1.3 | |||||||||||
| 2.1.3 | |||||||||||
| 2.1.3 | |||||||||||
| 2.1.3 | |||||||||||
| 2.1.3 | |||||||||||
| 2.1.3 | |||||||||||
| 2.1.3 | |||||||||||
| 2.1.3 | |||||||||||
| 2.1.3 | |||||||||||
| 2.1.3 |
&"Arial,Regular"Exhibit 3.3 (Reports)
Solicitation No. 5400026039 Page &P of &N image1.png
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