Ex 2.2.docx
DOCX document 105 KB Posted
- Attached to
- SCEIS MODERNIZATION: S/4HANA
- Solicitation number
- 5400026039
- Issued by
- Richland County, South Carolina
About this file
Exhibit 2.2 is a solicitation guidance document for the SCEIS Modernization Services Solution (Solicitation No. 5400026039) issued by the South Carolina Department of Administration. The solicitation requests comprehensive modernization services for the South Carolina Enterprise Information System (SCEIS), including SAP ECC migration to SAP RISE, service management implementation, information security management, and transition services. Offerors must provide detailed responses addressing common services, service management systems, information security management, migration projects, transition services, and optional SAP application services and Cloud Application Services packages. The response document is limited to 120 pages, exclusive of cover pages and supporting materials, and offerors must complete the SCEIS Tool Matrix and pricing structure exhibits as specified in the solicitation requirements.
The document requires offerors to describe how their proposed solutions meet detailed requirements outlined in Exhibit 2.1 (Statement of Work) across multiple service areas including key personnel positions, quality assurance, technology planning, incident and problem management, change and release management, asset and license management, service continuity, IT financial management, vulnerability and security incident management, data classification, migration planning, and operational readiness assessment. Optional services include application break-fix support, application development and enhancements, data warehouse and analytics services, SAP BASIS services, middleware services, and cloud application services packages such as application monitoring, operations, data quality optimization, and release version upgrades. Offerors must demonstrate experience migrating from on-premises self-managed environments to SAP RISE and are encouraged to recommend approaches to reduce migration complexity and size. The pricing structure must be completed in accordance with submission requirements, with any duplicate services between Section 9 and Section 10 offerings requiring equitable price adjustments.
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Other files
| File | Type | Posted |
|---|---|---|
| Ex. 3.0.docx | DOCX document | |
| Solicit 2.docx | DOCX document | |
| Ex. 4.3.xlsx | XLSX spreadsheet | |
| Att I.4 Am 1.docx | DOCX document | |
| Ex. J.2.4.docx | DOCX document | |
| Ex. J.2.6.docx | DOCX document | |
| Ex. 3.3.xlsx | XLSX spreadsheet | |
| Ex 1.3.docx | DOCX document | |
| Ex 1.2.docx | DOCX document | |
| Intent to Award.pdf | ||
| Ex 1.1.docx | DOCX document | |
| Solicit 1.docx | DOCX document | |
| Ex 2.0.docx | DOCX document | |
| Ex 4.0.docx | DOCX document | |
| Ex. J.2.7.docx | DOCX document | |
| Ex 4.2.xlsx | XLSX spreadsheet | |
| Ex. 4.4.docx | DOCX document | |
| Att. A.docx | DOCX document | |
| Att. H.docx | DOCX document | |
| Ex. J.2.1.xlsx | XLSX spreadsheet | |
| Ex. 1.4.docx | DOCX document | |
| Ex 2.3.docx | DOCX document | |
| Ex. 3.1.xlsx | XLSX spreadsheet | |
| Att. K.docx | DOCX document | |
| Ex 2.1.docx | DOCX document | |
| Award extension.docx | DOCX document | |
| Solicit 4.docx | DOCX document | |
| Notice.docx | DOCX document | |
| Ex 4.1.xlsx | XLSX spreadsheet | |
| Ex. J.2.5.docx | DOCX document | |
| Att L.docx | DOCX document | |
| Att. G.docx | DOCX document | |
| Solicit.docx | DOCX document | |
| Ex. 4.0.docx | DOCX document | |
| Solicit 3.docx | DOCX document | |
| Ex. 1.1.docx | DOCX document | |
| Ex. 3.2.docx | DOCX document | |
| Questions template.docx | DOCX document | |
| Ex. J.2.2.docx | DOCX document | |
| Ex. 4.5 Am 1.docx | DOCX document | |
| Ex. J.2.3.docx | DOCX document | |
| Solicit 5.docx | DOCX document | |
| Ex. 2.3 Am 1.docx | DOCX document |
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Exhibit 2.2 (SCEIS Modernization Services Solution) Solicitation No. 5400026039
SCEIS Modernization
Exhibit 2.2 SCEIS Modernization Services Solution
Solicitation No. 5400026039
Table of Contents
| Offeror Guidelines | 4 | |
| Offeror Instructions | 4 | |
| SCEIS Modernization Solution Overview | 5 | |
| 2 | Common Services | 6 |
| 2.1 | Key Personnel Positions | 6 |
| 2.2 | Location of Services | 6 |
| 2.3 | Operating with Other SCPs and Admin | 6 |
| 2.4 | Quality Assurance | 6 |
| 2.5 | Technology Planning | 6 |
| 3 | Intentionally Left Blank | 7 |
| 4 | Service Management | 8 |
| 4.1 | Service Management Systems | 8 |
| 4.2 | Process Documentation and Execution | 8 |
| 4.3 | Training and Education | 8 |
| 4.4 | Portal | 8 |
| 4.5 | Service Catalog Management | 8 |
| 4.6 | IT Service Desk | 8 |
| 4.7 | Intentionally Left Blank | 8 |
| 4.8 | Incident Management | 8 |
| 4.9 | Problem Management | 8 |
| 4.10 | Request Management and Fulfillment | 8 |
| 4.11 | Change Management | 9 |
| 4.12 | Release Management | 9 |
| 4.13 | Asset Inventory and Management | 9 |
| 4.14 | Software License Management | 9 |
| 4.15 | Intentionally Left Blank | 9 |
| 4.16 | IT Service Continuity Management | 9 |
| 4.17 | Project Management | 9 |
| 4.18 | Operational Reporting | 9 |
| 4.19 | Customer Satisfaction | 9 |
| 4.20 | Service Level Management | 9 |
| 4.21 | IT Financial Management | 9 |
| 4.22 | Performance and Capacity Management | 10 |
| 5 | Information Security Management | 11 |
| 5.1 | Information Security Management General Requirements | 11 |
| 5.2 | Intentionally Left Blank | 11 |
| 5.3 | Vulnerability Management | 11 |
| 5.4 | Security Monitoring Tool | 11 |
| 5.5 | Security Incident Management | 11 |
| 5.6 | Physical Security Administration | 11 |
| 5.7 | Intentionally Left Blank | 11 |
| 5.8 | Security Assessments | 11 |
| 5.9 | Data Classification | 11 |
| 6 | Migration Projects | 12 |
| 6.1 | Migration Projects Overview and Approach | 12 |
| 6.2 | Intentionally Left Blank | 12 |
| 6.3 | Project 1: Pre-Migration Projects on SAP ECC | 12 |
| 6.4 | Project 2: Migration Projects SAP ERP Application Migration to SAP RISE | 12 |
| 7 | Transition Services | 13 |
| 7.1 | Operations Take Over | 13 |
| 7.2 | General Transition Requirements | 13 |
| 7.3 | Knowledge Transfer | 13 |
| 7.4 | Transition Management Requirements | 13 |
| 7.5 | Transition Project Plan | 13 |
| 7.6 | Meeting Attendance and Reporting Requirements | 13 |
| 7.7 | Transition Documentation and Collaboration | 13 |
| 7.8 | Operational Readiness Assessment | 13 |
| 7.9 | Staffing Plan and Time Commitment | 13 |
| 8 | Intentionally Left Blank | 15 |
| 9 | SAP Application Services (Optional Services) | 16 |
| 9.1 | Application Break-Fix Support | 16 |
| 9.2 | Application Support Services | 16 |
| 9.3 | Interface Support Services | 16 |
| 9.4 | Application Architecture | 16 |
| 9.5 | Application Development, Enhancements, and Upgrades | 16 |
| 9.6 | Documentation and Coding Standards | 16 |
| 9.7 | Hours of Coverage | 16 |
| 9.8 | Maintenance Windows for Application Updates | 16 |
| 9.9 | Data Warehouse, Analytics, and Report Services | 16 |
| 9.10 | Quality Assurance / Testing Services | 17 |
| 9.11 | SAP Systems Administration and SAP BASIS Services | 17 |
| 9.12 | Application Authorizations and Role-Based Access Control | 17 |
| 9.13 | Middleware Services | 17 |
| 10 | Cloud Application Services (CAS) Packages (Optional Services Components) | 17 |
| 10.1 | Application Monitoring | 17 |
| 10.2 | Application Operations | 17 |
| 10.3 | Data Quality Optimization | 17 |
| 10.4 | Data Volume Optimization | 18 |
| 10.5 | Application Security Updates | 18 |
| 10.6 | Release Version Upgrade | 18 |
Offeror GuidelinesThis Exhibit 2.2 (SCEIS Modernization Services Solution) supplies specific information for the Offeror’s use when responding to the SCEIS Modernization Services Solicitation. This Exhibit contains an outline of key topic areas that the Offeror is required to address as part of its response to the SCEIS Modernization RFP. The response shall include a thorough description of the solution and overall approach to implementing the Services and successfully transitioning responsibility from the Incumbent Service Provider.
Offeror Instructions1. Offeror shall modify the electronic version of this Exhibit (as provided with the Managed Security Services RFP materials) to respond to the requirements herein.
2. Offeror shall modify the Exhibit by completing all sections within this document. Offeror shall refrain from modifying section titles or removing sections.
3. Although the sections are related, the Offeror should refrain from repeating responses in subsequent sections. Be sure to tailor the response for each section specific to the request in that section.
4. Offeror may remove the Admin-provided guidance (i.e., the italicized text) with each section.
5. Offeror need not restate the requirements from Exhibit 2.1 (SCEIS Modernization Services Statement of Work) rather it should articulate how its unique solution shall perform the services.
6. Offeror shall include materials specific to its solution for this SCEIS Modernization RFP. The Offeror shall refrain from providing “marketing materials” and background information already provided to Admin or otherwise available in the public domain.
7. The response to this Exhibit is limited to 120 pages, exclusive of cover page, these guidelines and instructions, and the table of contents.
8. The Offeror shall return the completed file as part of its overall response to the SCEIS Modernization RFP, in accordance with the submission and file naming requirements indicated in section L.3 Information for Offerors to submit of the solicitation schedule.
9. For Offeror’s proposed solution, Offeror must complete the SCEIS Tool Matrix.xlsx, located in the data room, make a copy in accordance with the submission and file naming requirements indicated in SCEIS Modernization Solicitation, section L.3 Information for Offerors. Complete the Offeror’s version of the Tool Matrix in accordance with the instructions on the first tab of the Tool Matrix. Upon completion, populate Ex 4.1 (Pricing Structure), tab BOM Volumes Rates with the tool descriptions and other requested information, including Charges, in the “Other Non-SAP Service Provider Software” section of the BOM.
SCEIS Modernization Solution OverviewThe areas below reference Sections of Exhibit 2.1 (SCEIS Modernization Services Statement of Work). The Service Provider should review the Sections of that Exhibit before responding to each area. Capitalized terms in this document may refer to Section headings in Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
This Section shall contain an overview of Offeror’s SCEIS Modernization Services solution. This Section should begin with an overall view of the solution and operational approach to meeting the requirements contained in Exhibit 2.1 (SCEIS Modernization Services Statement of Work). The Service Provider should articulate how they shall perform the services, with specific attention drawn to the focus areas of each section.
Common Services Key Personnel Positions Complete Exhibit 2.3 (Key Personnel).
Location of Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Operating with Other SCPs and Admin No response required.
Quality Assurance In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Technology Planning In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Intentionally Left Blank
Service Management Service Management Systems In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Process Documentation and Execution In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Training and Education In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Portal In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Service Catalog Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
IT Service Desk In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Intentionally Left Blank Incident Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Problem Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Request Management and Fulfillment In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Change Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Release Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Asset Inventory and Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Software License Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Intentionally Left Blank IT Service Continuity Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Project Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Operational Reporting In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Customer Satisfaction In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Service Level Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
IT Financial Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Performance and Capacity Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Information Security Management Information Security Management General Requirements In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Intentionally Left Blank Vulnerability Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Security Monitoring Tool In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Security Incident Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Physical Security Administration In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Intentionally Left Blank Security Assessments In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Data Classification In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Migration Projects Migration Projects Overview and Approach In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work). Emphasis added related to end-to-end planning and management of the program.
Intentionally Left Blank Project 1: Pre-Migration Projects on SAP ECC In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work). The purpose of these projects is to implement changes in the pre-migration SAP solutions (e.g., ECC, BW) solutions. While some of the pre-projects’ analysis will be used in planning the migration to SAP RISE, that is not the objective. To estimate the implementation effort, make conservative assumptions that can be validated after detailed analysis and requirements definition. Suppliers are encouraged to recommend other pre-projects that will reduce the size and complexity of the migration to SAP RISE. Additional requirements have been included to clarify objectives, scope and deliverables. For the Third-Pary Tools Assessment and Upgrade Pre-Project the Service Provider shall support the procurement of new tools, but implementation of the third-party tools is no longer in scope. For the Test Automation Pre-Project the Service Provider shall implement test automation on ECC. A new Pre-Project has been added for Data Clean-up.
Project 2: Migration Projects SAP ERP Application Migration to SAP RISE In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work). SAP RISE Standard services will play an important role in the migration project. Service Provider is expected to provide overall management of the program and integrate SAP RISE implementation services into their solution. Experience in migrating from an on-premises, self-managed environment to SAP RISE will be important. Similar to the Pre-Projects, Service Providers are encouraged to recommend approaches to reduce the size and complexity of the migrations. How might the migrations be phased? Additional requirements have been included to clarify objectives, scope and deliverables.
Transition Services The transition solution needs to include the design of the future operating model and associated SMM that integrates with SAP RISE processes, tools and structures. The transition solution should be flexible enough that the essential components work whether the operating services (including but not limited to Application Services) are executed by the Service Provider or SCEIS.
Operations Take Over In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
General Transition Requirements In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Knowledge Transfer In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Transition Management Requirements In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work). The Transition Plan should also include activities and associated effort for all required resources.
Transition Project Plan In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Meeting Attendance and Reporting Requirements In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Transition Documentation and Collaboration In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Operational Readiness Assessment In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Staffing Plan and Time Commitment In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Intentionally Left Blank
SAP Application Services (Optional Services) The adoption of SAP RISE Standard Services will cover some of the Platform services (especially related to System Administration and SAP Basis) but not all. Services Providers are encouraged to explain how their Application Services can effectively wrap-around and cover services not included in SAP RISE Standard services.
Application Break-Fix Support In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Application Support Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Interface Support Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Application Architecture In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Application Development, Enhancements, and Upgrades In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Documentation and Coding Standards In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Hours of Coverage No response required.
Maintenance Windows for Application Updates No response required.
Data Warehouse, Analytics, and Report Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Quality Assurance / Testing Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work). Clarified requirement: Perform a minimum of two and up to four performance and stress tests per year.
SAP Systems Administration and SAP BASIS Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Application Authorizations and Role-Based Access Control In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Middleware Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Cloud Application Services (CAS) Packages (Optional Services Components) This Section includes optional services similar to SAP RISE Cloud Application Services. The State may elect to procure a subset or combination of these services with the services in Section 9 SAP Application Service. In the event the services in Section 9 SAP Application Service and Section 10 Cloud Application Services are selected, duplicate services will need to be removed with equitable adjustment to price.
Application Monitoring In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Application Operations In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Data Quality Optimization In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Data Volume Optimization In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Application Security Updates In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
Release Version Upgrade In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1 (SCEIS Modernization Services Statement of Work).
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