ETSNext Request for Information Industry Question Worksheet.xlsx

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E-Gov Travel Service Next Generation (ETSNext) Request for Information
Solicitation number
47QMCB23N0003
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General Services Administration (GSA), Federal Acquisition Service (FAS) E-Gov Travel Services Next Generation (ETSNext) Request for Information #4747QMCB23N0003 Attachment XX - Questions, Comments, and Responses Document

Instructions: Please review the following instructions and provide all requested information on the following Tab.

Submit your questions, comments, and requests on the next tab, titled "Questions Comments."

a) Please submit one Complete Question/Comment per row and complete all columns of information for each submitted question. A Complete Question/Comment is defined as one for which all columns for each individaul question have been completed and only one question is given in each numbered row.

b) GSA will review each Complete Question/Comment submitted properly before the Due Date and to the Point of Contact listed below.

c) Questions/Comments not related to T&E Business Standards Requirements must be submitted in writing, using this template, by the due date listed to be considered for response. Do not modify this template, except for answering the reqired fields.

d) GSA will provide responses where the answers have broad applicability via Interact. For more information, please visit interact.gsa.gov and join the ETSNext Industry Community.

e) Questions/Comments will not be accepted via any other means and communication to other points of contact regarding the nature of this procurement is prohibited.

f) All questions, comments, and responses in this document must be submitted to jaclyn.davis@gsa.gov no later than January 5, 2023. An example question has been provided on the following tab to demonstrate the submission format.

GSA FAS ETSNext Attachment XX - Questions, Comments, and Responses GSA MAS, Category 54151S Version #0.1 - RFI Issued On: 11/02/2022

Questions Comments

Respondent Company Name<name>
Date of Submission<date>
Q#Government File NameFile Section No. & NamePage #Referenced TextQuestion/Comment
(Example)Statement of ObjectivesReduce complexity and increase confidence in reporting and analytical services14Capture, cleanse, normalize, and store data in a manner that supports improved cost savings, time savings, and user satisfactionWhat are the data elements that require conversion and cleansing?
Request_for_Information
Statement_of_Objectives

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Request_for_InformationStatement_of_Objectives
1 IntroductionB.1 Pricing and Incentives
1.1 BackgroundB.1.1 Pricing
1.1.1 E-Gov Travel Service 2 (ETS2)B.1.2 Incentives
1.1.2 Current-State ChallengesSection C - Description Specifications / Statement of Objectives
1.1.3 Travel & Expense (T&E) Business StandardsC.1 Introduction
1.1.4 ETSNext and Industry EngagementC.1.1 Background
1.2 Purpose of this RFIC.1.2 Scope
1.3 ETSNext VisionC.1.2.1 Changes in Commercial Travel and Expense Services
1.4 ETSNext Market Research – Key FindingsC.2 Performance Objectives
1.4.1 Single Enterprise-wide Centralized ServiceC.2.1 Streamline the Government travel and expense experience
1.4.2 Customer Experience / User ExperienceC.2.1.2 Accessibility and Privacy
1.4.3 Service ArchitectureC.2.1.2.1 Accessibility
1.4.4 IT SecurityC.2.1.2.2 Privacy
1.4.5 Travel Management Center (TMC) ServicesC.2.1.3 User Guidance
1.4.6 Mid-Office Quality ControlC.2.1.4 Support Services
1.4.7 DataC.2.2 Create a T&E service delivery model with best-in-class T&E technology services that implements T&E business standards and agency unique needs
1.4.8 Authorization and Approval ProcessC.2.2.1 Service Delivery Management
1.4.9 ExpenseC.2.2.2 Travel Reservations Technology Managed Services
1.4.10 Supplier ContentC.2.2.3 Travel Management Center Reservation and Fulfillment Integration
1.4.11 Cost Avoidance OpportunitiesC.2.2.4 Authorization and Expense Technology Managed Services
1.4.12 Duty of CareC.2.3 Implement an adaptable architecture and apply Agile product delivery services for continuous improvement
1.4.13 Incentive-based Continuous Improvement and InnovationsC.2.3.1 Adaptable Architecture
1.4.14 Agile ManagementC.2.3.2 Agile Product Delivery
1.5 ETSNext Centralized, Enterprise-wide Service DeliveryC.2.4 Reduce complexity and increase confidence in data and reporting for improved cost savings, time savings, and user satisfaction
2 Information RequestedC.2.4.1 Data Quality
3 Submission Instructions and Formatting RequestsC.2.4.2 Data Aggregation and Extracts
C.2.4.3 Reporting and Analytical Tools
C.2.5 Comply with required security policies for all relevant data and systems
C.2.6 Ensure that the ETSNext deployment successfully converts all ETS2 agency T&E operational services prior to ETS2 contract expiration
C.2.6.1 Full Deployment
C.2.6.2 Transition-Out
Section D - Packaging and Marking
Section E - Inspection and Acceptance
Section F - Delivery or Performance
F.1.1 Delivery
F.1.2 Period of Performance
F.1.3 Quality Assurance Surveillance Plan
Section G - Contract Administration Data
Section H - Special Contract Requirements
Section I - Clauses
Section J - Attachments
Section K - Representations and Certifications
Section L - Instructions, Conditions, Notices to Offerors
Section M - Evaluation Factors
Attachment 1- Federal Agency Current State Profiles
Attachment 2- Travel and Expense Process Flow
Attachment 3 - Notional Technical Architecture
Attachment 4 - Requirements Traceability Matrix
Attachment 5 - Authoritative References
Attachment 6 - Existing Governance and Customer Engagement Organizations
Attachment 7 - ETSNext T&E Technology Managed Services and TMC Travel Services Roles and Responsibilities 3rd Party Agreement
Attachment 8 - Acronyms / Definitions

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