Estimated CLINs -- The Albuquerque Area Indian Health Service Synopsis.docx

Contract Line Item Details For The Albuquerque Area Indian Health Service 75H70421R00016

Tasks and Responsibilities may include all the following, but not limited to:

a. Making follow up calls to patients after initial call by EPI/Contact Investigator;

b. Documenting the names and contact information of all individuals who have had contact with a COVID-19 patient;

c. Tracing and notifying all contacts who have potentially interacted with an infected individual;

d. Maintaining appropriate discretion with the information;

e. Tracking and documenting all health data (using an IHS provided software); and/or

f. Referring contacts for additional testing or health care services as identified.

Minimum Qualifications/ Experience Requirement:

i. Health care experience or customer service-oriented professionals with experience of frequently interacting with customers.

Preferred Qualifications / Experience Requirement:

i. Qualified candidates who are local to the community or reservation;

ii. Candidates who can provide onsite support;

iii. Bachelor’s Degree in Public Health or related field;

iv. Call center skills (patience, communication, listening, composure, resilience, and persuasion skills) preferred - a portion of work may be conducted via established protocols and scripts

v. Candidates with health care training and experience (RN/PHN, Pharmacist, etc.); and/or

vi. Candidates who are licensed, certified, and/or experienced to administer COVID-19 vaccinations.

CLINs

RFQ Labor Category

vs Offsite Support Qty

Job Posting Site / Locations For Local Hire Candidates

Contractors are to identify an appropriate recruiting method

Health Technician (HT) / Certified Nursing Assistant (CNA) Provides intimate, hands-on healthcare to patients in medical/healthcare settings. Serves as the "go between" that connects patients, nurses, and doctors.

Tasks and Responsibilities will include the following but not limited to:

a. Assisting screening of patients;

b. Collecting COVID specimen;

c. Supporting COVID vaccine clinics;

d. Supporting efforts to identify and isolate COVID patients;

e. Providing direct patient care services at the IHS Emergency Department, Inpatient/Outpatient Department, Car Clinics, Public Health Nursing Program field, and/or other IHS Healthcare Service locations;

f. Answering patient calls, documenting patients' health issues and reporting to nurses; and/or

g. Providing other support services as directed by the physicians and nurses.

CLINs

RFQ Labor Category

vs Offsite Support Qty

Job Posting Site / Locations For Local Hire Candidates

Contractors are to identify an appropriate recruiting method