(RFP) 75H70421R00003 COVID-19 Response and Contract Tracing Support Services.pdf

AWARD/CONTRACT 1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

RATING PAGE OF PAGES

2. CONTRACT (Procurement, Instruction, Identification) NUMBER 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQUEST/PROJECT NUMBER

6. ADMINISTERED BY (If other than Item 5) CODE5. ISSUED BY CODE

FACILITY CODE

7. NAME AND ADDRESS OF CONTRACTOR (Number, Street, County, State and ZIP Code)

CODE

8. DELIVERY

FOB ORIGIN OTHER (See below)

9. DISCOUNT FOR PROMPT PAYMENT

10. SUBMIT INVOICES

(4 copies unless otherwise specified) TO THE

ADDRESS SHOWN IN

ITEM

14. ACCOUNTING AND APPROPRIATION DATA

11. SHIP TO/MARK FOR CODE 12. PAYMENT WILL BE MADE BY CODE

13. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c)( ) 41 U.S.C. 3304(a)( )

15A. ITEM NUMBER 15B. SUPPLIES/SERVICES 15C. QUANTITY 15D. UNIT 15E. UNIT PRICE 15F. AMOUNT

15G. TOTAL AMOUNT OF CONTRACT $

16. TABLE OF CONTENTS

(X) SECTION DESCRIPTION PAGE(S) (X) SECTION DESCRIPTION PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

SOLICITATION/CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/COSTS

DESCRIPTION/SPECS./WORK STATEMENT

PACKAGING AND MARKING

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

CONTRACT ADMINISTRATION DATA

SPECIAL CONTRACT REQUIREMENTS

CONTRACT CLAUSES

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

J LIST OF ATTACHMENTS

PART IV - REPRESENTATIONS AND INSTRUCTIONS

K REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS

A

B

C

D

E

F

G

H

L

M

INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

I

CONTRACTING OFFICER WILL COMPLETE ITEM 17 (SEALED-BID OR NEGOTIATED PROCUREMENT) OR 18 (SEALED-BID PROCUREMENT) AS APPLICABLE

17. CONTRACTOR'S NEGOTIATED AGREEMENT (Contractor is required to sign this document and return copies to issuing office.) Contractor agrees to furnish and deliver all items or perform all the services set forth or otherwise identified above and on any continuation sheets for the consideration stated herein. The rights and obligations of the parties to this contract shall be subject to and governed by the following documents: (a) this award/contract, (b) the solicitation, if any, and (c) such provisions, representations, certifications, and specifications, as are attached or incorporated by reference herein. (Attachments are listed herein.)

18. SEALED-BID AWARD (Contractor is not required to sign this document.)

Your bid on Solicitation Number , including the additions or changes made by you which additions or changes are set forth in full above, is hereby accepted as to the terms listed above and on any continuation sheets.

This award consummates the contract which consists of the following documents: (a) the Government's solicitation and your bid, and (b) this award/contract. No further contractual document is necessary. (Block 18 should be checked only when awarding a sealed-bid contract.)

19A. NAME AND TITLE OF SIGNER (Type or Print)

19B. NAME OF CONTRACTOR 19C. DATE SIGNED

(Signature of person authorized to sign)

BY

20A. NAME OF CONTRACTING OFFICER

20B. UNITED STATES OF AMERICA 20C. DATE SIGNED

(Signature of Contracting Officer)

BY

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is NOT usable

STANDARD FORM 26 (REV. 3/2013)

Prescribed by GSA - FAR (48 CFR) 53.214(a)

1 122

75H70421R00003

Indian Health Service Division of Acquisition Policy 5600 Fishers Lane, 09E32 Rockville, MD 20857

Paul Premoe

3-26

27-36

38-43 44-46 47-50 51-62

63-88

90- 102- 110-

2/28/2021

75H70421R00003 Page 2 of 122

Indian Health Service

Request for Proposal

For

COVID-19 Response & Contract Tracing

Support Services

(RFP) 75H70421R00003

You are invited to submit a proposal in accordance with the requirements of the following Solicitation.

Proposals must be received by the Government no later than the local time on the Due Date stated in the table below.

Issue Date: 02/28/2021

Initial Package

Submission by:

03/17/2021, 12:00 p.m., EST

Final Package

Submission by:

03/24/2021, 12:00 p.m., EST

Point of Contact:

Paul Premoe paul.premoe@ihs.gov mailto:paul.premoe@ihs.gov

75H70421R00003 Page 3 of 122

SECTION B – PRODUCTS OR SERVICES AND PRICES/COSTS

B.1. CONSIDERATION

The Contractor shall provide the commercial health care services described in Section C, Description/ Specifications/Performance Work Statement (PWS).

B.2. CONTRACT PRICING

The Indian Health Service (IHS) is planning to issue Time and Material (T&M) Multiple Award

Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract vehicles as a result of this solicitation and

“fair opportunity” will be provided for subsequent task orders. The requirement is being solicited under a full and open competition, with the Agency’s intent to execute the Small Business Reserve in accordance with FAR 19.501 (a)(2). You are invited to submit a written proposal utilizing the below Schedule of Prices for the services specified in Section C, under Request for Proposal (RFP)

75H70421R00003.

Offerors are to provide the company’s Most Favored Customer (MFC) ceiling pricing for the labor categories listed in the Schedule of Prices below. The Places of Performance (PoP) subject to the resulting IDIQ contracts include the diverse geographic locations covering a mix of rural and metropolitan areas in various parts of the country and several different time zones. See

Attachment 1 - IHS Areas and Healthcare Facilities, for detailed PoP information. Offeror’s MFC ceiling labor rates must be provide for each of the IHS PoP Area and labor rates for the task orders shall not exceed the proposed labor rates of the IDIQ contract. Level of contractor qualifications to be requested for some of the labor categories among task order RFQs will vary – e.g., some

RFQs will require a Contact tracing Supervisor with Bachelor’s degrees while other RFQs will prefer the candidates with Master’s Degree in Public Health – therefore, the CO recommends the

MFC ceiling rate to consider the PoP of each Area and a potential candidate with highest level of qualification based on the criteria provided in the PWS. Contractor is strongly encouraged to provide discounts from its IDIQ contract pricing when quoting for the task orders in consideration of the requested qualification and competition.

It is the Agency’s intent to honor the hazard pay to contractor employees assigned to the applicable locations/facilities. Unless otherwise determined necessary and authorized by the Task Order

Contracting Officer, the contractor employees will be reimbursed with the hazard pay that is equivalent to the amount designated for the local Federal employees. All hazard pay, after deducting applicable taxes, shall be made to the contractor employee in its entirety.

75H70421R00003 Page 4 of 122

Table A. Schedule of Prices

The minimum and maximum ordering limits of the IDIQ contract award with each awardee, are

$25,000, and $20,000,000, respectively.

Base Period: 12 Months Period

CLINs

RFQ Labor Category IHS PoP Area Annual

Hours

MFC Hourly

Labor Rate

Contact Tracer

0001 Contact Tracer Alaska 2,080 $

0002 Contact Tracer Albuquerque 2,080 $

0003 Contact Tracer Bemidji 2,080 $

0004 Contact Tracer Billings 2,080 $

0005 Contact Tracer California 2,080 $

0006 Contact Tracer Great plains 2,080 $

0007 Contact Tracer Nashville 2,080 $

0008 Contact Tracer Navajo 2,080 $

0009 Contact Tracer Oklahoma City 2,080 $

0010 Contact Tracer Phoenix 2,080 $

0011 Contact Tracer Portland 2,080 $

0012 Contact Tracer Tucson 2,080 $

0013 Contact Tracer Headquarters 2,080 $

0014 Contact Tracer Contractor’s Site 2,080 $

Contact Tracing Supervisor / Program Manager / Case Manager / Training

Manager - (CPCT)

0015 CPTC Alaska 2,080 $

0016 CPTC Albuquerque 2,080 $

0017 CPTC Bemidji 2,080 $

0018 CPTC Billings 2,080 $

0019 CPTC California 2,080 $

0020 CPTC Great plains 2,080 $

0021 CPTC Nashville 2,080 $

0022 CPTC Navajo 2,080 $

0023 CPTC Oklahoma City 2,080 $

0024 CPTC Phoenix 2,080 $

0025 CPTC Portland 2,080 $

0026 CPTC Tucson 2,080 $

75H70421R00003 Page 5 of 122

0027 CPTC Headquarters 2,080 $

0028 CPTC Contractor’s Site 2,080 $

Case Investigator

0029 Case Investigator Alaska 2,080 $

0030 Case Investigator Albuquerque 2,080 $

0031 Case Investigator Bemidji 2,080 $

0032 Case Investigator Billings 2,080 $

0033 Case Investigator California 2,080 $

0034 Case Investigator Great plains 2,080 $

0035 Case Investigator Nashville 2,080 $

0036 Case Investigator Navajo 2,080 $

0037 Case Investigator Oklahoma City 2,080 $

0038 Case Investigator Phoenix 2,080 $

0039 Case Investigator Portland 2,080 $

0040 Case Investigator Tucson 2,080 $

0041 Case Investigator Headquarters 2,080 $

0042 Case Investigator Contractor’s Site 2,080 $

Community Resource Coordinator / Social Worker /

Self-Isolation & Self-Quarantine Monitor - (CSS)

0043 CSS Alaska 2,080 $

0044 CSS Albuquerque 2,080 $

0045 CSS Bemidji 2,080 $

0046 CSS Billings 2,080 $

0047 CSS California 2,080 $

0048 CSS Great plains 2,080 $

0049 CSS Nashville 2,080 $

0050 CSS Navajo 2,080 $

0051 CSS Oklahoma City 2,080 $

0052 CSS Phoenix 2,080 $

0053 CSS Portland 2,080 $

0054 CSS Tucson 2,080 $

0055 CSS Headquarters 2,080 $

0056 CSS Contractor’s Site 2,080 $

Registered Nurse (RN) / Professional Nurse and Public Health Nurse (PHN)

0057 RN / PHN Alaska 2,080 $

0058 RN / PHN Albuquerque 2,080 $

75H70421R00003 Page 6 of 122

0059 RN / PHN Bemidji 2,080 $

0060 RN / PHN Billings 2,080 $

0061 RN / PHN California 2,080 $

0062 RN / PHN Great plains 2,080 $

0063 RN / PHN Nashville 2,080 $

0064 RN / PHN Navajo 2,080 $

0065 RN / PHN Oklahoma City 2,080 $

0066 RN / PHN Phoenix 2,080 $

0067 RN / PHN Portland 2,080 $

0068 RN / PHN Tucson 2,080 $

0069 RN / PHN Headquarters 2,080 $

Licensed Practical Nurse (LPN)

0070 LPN Alaska 2,080 $

0071 LPN Albuquerque 2,080 $

0072 LPN Bemidji 2,080 $

0073 LPN Billings 2,080 $

0074 LPN California 2,080 $

0075 LPN Great plains 2,080 $

0076 LPN Nashville 2,080 $

0077 LPN Navajo 2,080 $

0078 LPN Oklahoma City 2,080 $

0079 LPN Phoenix 2,080 $

0080 LPN Portland 2,080 $

0081 LPN Tucson 2,080 $

0082 LPN Headquarters 2,080 $

Health Technician (HT) / Certified Nursing Assistant (CNA)

0083 HT / CNA Alaska 2,080 $

0084 HT / CNA Albuquerque 2,080 $

0085 HT / CNA Bemidji 2,080 $

0086 HT / CNA Billings 2,080 $

0087 HT / CNA California 2,080 $

0088 HT / CNA Great plains 2,080 $

0089 HT / CNA Nashville 2,080 $

0090 HT / CNA Navajo 2,080 $

0091 HT / CNA Oklahoma City 2,080 $

75H70421R00003 Page 7 of 122

0092 HT / CNA Phoenix 2,080 $

0093 HT / CNA Portland 2,080 $

0094 HT / CNA Tucson 2,080 $

0095 HT / CNA Headquarters 2,080 $

Psych Technician

0096 Psych Technician Alaska 2,080 $

0097 Psych Technician Albuquerque 2,080 $

0098 Psych Technician Bemidji 2,080 $

0099 Psych Technician Billings 2,080 $

0100 Psych Technician California 2,080 $

0101 Psych Technician Great plains 2,080 $

0102 Psych Technician Nashville 2,080 $

0103 Psych Technician Navajo 2,080 $

0104 Psych Technician Oklahoma City 2,080 $

0105 Psych Technician Phoenix 2,080 $

0106 Psych Technician Portland 2,080 $

0107 Psych Technician Tucson 2,080 $

0108 Psych Technician Headquarters 2,080 $

0109 Psych Technician Contractor’s Site 2,080 $

Pharmacy Technician

0110 Pharmacy Technician Alaska 2,080 $

0111 Pharmacy Technician Albuquerque 2,080 $

0112 Pharmacy Technician Bemidji 2,080 $

0113 Pharmacy Technician Billings 2,080 $

0114 Pharmacy Technician California 2,080 $

0115 Pharmacy Technician Great plains 2,080 $

0116 Pharmacy Technician Nashville 2,080 $

0117 Pharmacy Technician Navajo 2,080 $

0118 Pharmacy Technician Oklahoma City 2,080 $

0119 Pharmacy Technician Phoenix 2,080 $

0120 Pharmacy Technician Portland 2,080 $

0121 Pharmacy Technician Tucson 2,080 $

0122 Pharmacy Technician Headquarters 2,080 $

Supply Technician

0123 Supply Technician Alaska 2,080 $

75H70421R00003 Page 8 of 122

0124 Supply Technician Albuquerque 2,080 $

0125 Supply Technician Bemidji 2,080 $

0126 Supply Technician Billings 2,080 $

0127 Supply Technician California 2,080 $

0128 Supply Technician Great plains 2,080 $

0129 Supply Technician Nashville 2,080 $

0130 Supply Technician Navajo 2,080 $

0131 Supply Technician Oklahoma City 2,080 $

0132 Supply Technician Phoenix 2,080 $

0133 Supply Technician Portland 2,080 $

0134 Supply Technician Tucson 2,080 $

0135 Supply Technician Headquarters 2,080 $

Program Assistant

0136 Program Assistant Alaska 2,080 $

0137 Program Assistant Albuquerque 2,080 $

0138 Program Assistant Bemidji 2,080 $

0139 Program Assistant Billings 2,080 $

0140 Program Assistant California 2,080 $

0141 Program Assistant Great plains 2,080 $

0142 Program Assistant Nashville 2,080 $

0143 Program Assistant Navajo 2,080 $

0144 Program Assistant Oklahoma City 2,080 $

0145 Program Assistant Phoenix 2,080 $

0146 Program Assistant Portland 2,080 $

0147 Program Assistant Tucson 2,080 $

0148 Program Assistant Headquarters 2,080 $

Laboratory Technician

0149 Laboratory Technician Alaska 2,080 $

0150 Laboratory Technician Albuquerque 2,080 $

0151 Laboratory Technician Bemidji 2,080 $

0152 Laboratory Technician Billings 2,080 $

0153 Laboratory Technician California 2,080 $

0154 Laboratory Technician Great plains 2,080 $

0155 Laboratory Technician Nashville 2,080 $

0156 Laboratory Technician Navajo 2,080 $

75H70421R00003 Page 9 of 122

0157 Laboratory Technician Oklahoma City 2,080 $

0158 Laboratory Technician Phoenix 2,080 $

0159 Laboratory Technician Portland 2,080 $

0160 Laboratory Technician Tucson 2,080 $

0161 Laboratory Technician Headquarters 2,080 $

Laboratory-Assistant Technician

0162 Laboratory-Assistant

Technician

Alaska 2,080 $

0163 Laboratory-Assistant

Technician

Albuquerque 2,080 $

0164 Laboratory-Assistant

Technician

Bemidji 2,080 $

0165 Laboratory-Assistant

Technician

Billings 2,080 $

0166 Laboratory-Assistant

Technician

California 2,080 $

0167 Laboratory-Assistant

Technician

Great plains 2,080 $

0168 Laboratory-Assistant

Technician

Nashville 2,080 $

0169 Laboratory-Assistant

Technician

Navajo 2,080 $

0170 Laboratory-Assistant

Technician

Oklahoma City 2,080 $

0171 Laboratory-Assistant

Technician

Phoenix 2,080 $

0172 Laboratory-Assistant

Technician

Portland 2,080 $

0173 Laboratory-Assistant

Technician

Tucson 2,080 $

0174 Laboratory-Assistant

Technician

Headquarters 2,080 $

Epidemiologist

0175 Epidemiologist / Data

Analyst Alaska 2,080 $

0176 Epidemiologist / Data

Analyst Albuquerque 2,080 $

75H70421R00003 Page 10 of 122

0177 Epidemiologist / Data

Analyst Bemidji 2,080 $

0178 Epidemiologist / Data

Analyst Billings 2,080 $

0179 Epidemiologist / Data

Analyst California 2,080 $

0180 Epidemiologist / Data

Analyst Great plains 2,080 $

0181 Epidemiologist / Data

Analyst Nashville 2,080 $

0182 Epidemiologist / Data

Analyst Navajo 2,080 $

0183 Epidemiologist / Data

Analyst Oklahoma City 2,080 $

0184 Epidemiologist / Data

Analyst Phoenix 2,080 $

0185 Epidemiologist / Data

Analyst Portland 2,080 $

0186 Epidemiologist / Data

Analyst Tucson 2,080 $

0187 Epidemiologist / Data

Analyst Headquarters 2,080 $

0188 Epidemiologist / Data

Analyst Contractor’s Site 2,080 $

0189 Cost reimbursable items are to be billed with the monthly invoices as incurred.

The Cost reimbursable items including:

1. Approved travels

2. Hotel/Lodging

Cost reimbursable items shall be treated as part of the effort for the purposes of this contract and shall be handled in the following manner. The Contractor will notify the Contracting Officer’s Representative (COR) of the travel and/or hotel/lodging requirement at least

30 business days prior to the date of travel and/or start of hotel/lodging occupancy. Upon COR’s approval, the Contractor shall prepare a quotation reflecting the actual cost for the needs and submit it to the COR within 5 business days. The pricing for the quotation shall be based on the commercial catalog pricing and receipts of the all items over $300 shall be included with the invoice. *OFFER SHALL PROVIDE FIXED

MATERIAL HANDLING COSTS FOR COST

See B.3.

75H70421R00003 Page 11 of 122

Option Period 1: 12 Months Period

REIMBURSABLE ITEMS IN THE TABLE B.

0190 Hazard Pay $ To Be

Determined by the

Contracting

Officer for each Task

Order

Hours

MFC Hourly

Labor Rate

Contact Tracer

1001 Contact Tracer Alaska 2,080 $

1002 Contact Tracer Albuquerque 2,080 $

1003 Contact Tracer Bemidji 2,080 $

1004 Contact Tracer Billings 2,080 $

1005 Contact Tracer California 2,080 $

1006 Contact Tracer Great plains 2,080 $

1007 Contact Tracer Nashville 2,080 $

1008 Contact Tracer Navajo 2,080 $

1009 Contact Tracer Oklahoma City 2,080 $

1010 Contact Tracer Phoenix 2,080 $

1011 Contact Tracer Portland 2,080 $

1012 Contact Tracer Tucson 2,080 $

1013 Contact Tracer Headquarters 2,080 $

1014 Contact Tracer Contractor’s Site 2,080 $

Contact Tracing Supervisor / Program Manager / Case Manager / Training

Manager - (CPCT)

1015 CPTC Alaska 2,080 $

1016 CPTC Albuquerque 2,080 $

1017 CPTC Bemidji 2,080 $

1018 CPTC Billings 2,080 $

1019 CPTC California 2,080 $

1020 CPTC Great plains 2,080 $

75H70421R00003 Page 12 of 122

1021 CPTC Nashville 2,080 $

1022 CPTC Navajo 2,080 $

1023 CPTC Oklahoma City 2,080 $

1024 CPTC Phoenix 2,080 $

1025 CPTC Portland 2,080 $

1026 CPTC Tucson 2,080 $

1027 CPTC Headquarters 2,080 $

1028 CPTC Contractor’s Site 2,080 $

Case Investigator

1029 Case Investigator Alaska 2,080 $

1030 Case Investigator Albuquerque 2,080 $

1031 Case Investigator Bemidji 2,080 $

1032 Case Investigator Billings 2,080 $

1033 Case Investigator California 2,080 $

1034 Case Investigator Great plains 2,080 $

1035 Case Investigator Nashville 2,080 $

1036 Case Investigator Navajo 2,080 $

1037 Case Investigator Oklahoma City 2,080 $

1038 Case Investigator Phoenix 2,080 $

1039 Case Investigator Portland 2,080 $

1040 Case Investigator Tucson 2,080 $

1041 Case Investigator Headquarters 2,080 $

1042 Case Investigator Contractor’s Site 2,080 $

Community Resource Coordinator / Social Worker /

Self-Isolation & Self-Quarantine Monitor - (CSS)

1043 CSS Alaska 2,080 $

1044 CSS Albuquerque 2,080 $

1045 CSS Bemidji 2,080 $

1046 CSS Billings 2,080 $

1047 CSS California 2,080 $

1048 CSS Great plains 2,080 $

1049 CSS Nashville 2,080 $

1050 CSS Navajo 2,080 $

1051 CSS Oklahoma City 2,080 $

1052 CSS Phoenix 2,080 $

1053 CSS Portland 2,080 $

75H70421R00003 Page 13 of 122

1054 CSS Tucson 2,080 $

1055 CSS Headquarters 2,080 $

1056 CSS Contractor’s Site 2,080 $

Registered Nurse (RN) / Professional Nurse and Public Health Nurse (PHN)

1057 RN / PHN Alaska 2,080 $

1058 RN / PHN Albuquerque 2,080 $

1059 RN / PHN Bemidji 2,080 $

1060 RN / PHN Billings 2,080 $

1061 RN / PHN California 2,080 $

1062 RN / PHN Great plains 2,080 $

1063 RN / PHN Nashville 2,080 $

1064 RN / PHN Navajo 2,080 $

1065 RN / PHN Oklahoma City 2,080 $

1066 RN / PHN Phoenix 2,080 $

1067 RN / PHN Portland 2,080 $

1068 RN / PHN Tucson 2,080 $

1069 RN / PHN Headquarters 2,080 $

Licensed Practical Nurse (LPN)

1070 LPN Alaska 2,080 $

1071 LPN Albuquerque 2,080 $

1072 LPN Bemidji 2,080 $

1073 LPN Billings 2,080 $

1074 LPN California 2,080 $

1075 LPN Great plains 2,080 $

1076 LPN Nashville 2,080 $

1077 LPN Navajo 2,080 $

1078 LPN Oklahoma City 2,080 $

1079 LPN Phoenix 2,080 $

1080 LPN Portland 2,080 $

1081 LPN Tucson 2,080 $

1082 LPN Headquarters 2,080 $

Health Technician (HT) / Certified Nursing Assistant (CNA)

1083 HT / CNA Alaska 2,080 $

1084 HT / CNA Albuquerque 2,080 $

1085 HT / CNA Bemidji 2,080 $

75H70421R00003 Page 14 of 122

1086 HT / CNA Billings 2,080 $

1087 HT / CNA California 2,080 $

1088 HT / CNA Great plains 2,080 $

1089 HT / CNA Nashville 2,080 $

1090 HT / CNA Navajo 2,080 $

1091 HT / CNA Oklahoma City 2,080 $

1092 HT / CNA Phoenix 2,080 $

1093 HT / CNA Portland 2,080 $

1094 HT / CNA Tucson 2,080 $

1095 HT / CNA Headquarters 2,080 $

Psych Technician

1096 Psych Technician Alaska 2,080 $

1097 Psych Technician Albuquerque 2,080 $

1098 Psych Technician Bemidji 2,080 $

1099 Psych Technician Billings 2,080 $

1100 Psych Technician California 2,080 $

1101 Psych Technician Great plains 2,080 $

1102 Psych Technician Nashville 2,080 $

1103 Psych Technician Navajo 2,080 $

1104 Psych Technician Oklahoma City 2,080 $

1105 Psych Technician Phoenix 2,080 $

1106 Psych Technician Portland 2,080 $

1107 Psych Technician Tucson 2,080 $

1108 Psych Technician Headquarters 2,080 $

1109 Psych Technician Contractor’s Site 2,080 $

Pharmacy Technician

1110 Pharmacy Technician Alaska 2,080 $

1111 Pharmacy Technician Albuquerque 2,080 $

1112 Pharmacy Technician Bemidji 2,080 $

1113 Pharmacy Technician Billings 2,080 $

1114 Pharmacy Technician California 2,080 $

1115 Pharmacy Technician Great plains 2,080 $

1116 Pharmacy Technician Nashville 2,080 $

1117 Pharmacy Technician Navajo 2,080 $

1118 Pharmacy Technician Oklahoma City 2,080 $

75H70421R00003 Page 15 of 122

1119 Pharmacy Technician Phoenix 2,080 $

1120 Pharmacy Technician Portland 2,080 $

1121 Pharmacy Technician Tucson 2,080 $

1122 Pharmacy Technician Headquarters 2,080 $

Supply Technician

1123 Supply Technician Alaska 2,080 $

1124 Supply Technician Albuquerque 2,080 $

1125 Supply Technician Bemidji 2,080 $

1126 Supply Technician Billings 2,080 $

1127 Supply Technician California 2,080 $

1128 Supply Technician Great plains 2,080 $

1129 Supply Technician Nashville 2,080 $

1130 Supply Technician Navajo 2,080 $

1131 Supply Technician Oklahoma City 2,080 $

1132 Supply Technician Phoenix 2,080 $

1133 Supply Technician Portland 2,080 $

1134 Supply Technician Tucson 2,080 $

1135 Supply Technician Headquarters 2,080 $

Program Assistant

1136 Program Assistant Alaska 2,080 $

1137 Program Assistant Albuquerque 2,080 $

1138 Program Assistant Bemidji 2,080 $

1139 Program Assistant Billings 2,080 $

1140 Program Assistant California 2,080 $

1141 Program Assistant Great plains 2,080 $

1142 Program Assistant Nashville 2,080 $

1143 Program Assistant Navajo 2,080 $

1144 Program Assistant Oklahoma City 2,080 $

1145 Program Assistant Phoenix 2,080 $

1146 Program Assistant Portland 2,080 $

1147 Program Assistant Tucson 2,080 $

1148 Program Assistant Headquarters 2,080 $

Laboratory Technician

1149 Laboratory Technician Alaska 2,080 $

1150 Laboratory Technician Albuquerque 2,080 $

75H70421R00003 Page 16 of 122

1151 Laboratory Technician Bemidji 2,080 $

1152 Laboratory Technician Billings 2,080 $

1153 Laboratory Technician California 2,080 $

1154 Laboratory Technician Great plains 2,080 $

1155 Laboratory Technician Nashville 2,080 $

1156 Laboratory Technician Navajo 2,080 $

1157 Laboratory Technician Oklahoma City 2,080 $

1158 Laboratory Technician Phoenix 2,080 $

1159 Laboratory Technician Portland 2,080 $

1160 Laboratory Technician Tucson 2,080 $

1161 Laboratory Technician Headquarters 2,080 $

Laboratory-Assistant Technician

1162 Laboratory-Assistant

Technician

Alaska 2,080 $

1163 Laboratory-Assistant

Technician

Albuquerque 2,080 $

1164 Laboratory-Assistant

Technician

Bemidji 2,080 $

1165 Laboratory-Assistant

Technician

Billings 2,080 $

1166 Laboratory-Assistant

Technician

California 2,080 $

1167 Laboratory-Assistant

Technician

Great plains 2,080 $

1168 Laboratory-Assistant

Technician

Nashville 2,080 $

1169 Laboratory-Assistant

Technician

Navajo 2,080 $

1170 Laboratory-Assistant

Technician

Oklahoma City 2,080 $

1171 Laboratory-Assistant

Technician

Phoenix 2,080 $

1172 Laboratory-Assistant

Technician

Portland 2,080 $

1173 Laboratory-Assistant

Technician

Tucson 2,080 $

1174 Laboratory-Assistant Headquarters 2,080 $

75H70421R00003 Page 17 of 122

Technician

Epidemiologist

1175 Epidemiologist / Data

Analyst Alaska 2,080 $

1176 Epidemiologist / Data

Analyst Albuquerque 2,080 $

1177 Epidemiologist / Data

Analyst Bemidji 2,080 $

1178 Epidemiologist / Data

Analyst Billings 2,080 $

1179 Epidemiologist / Data

Analyst California 2,080 $

1180 Epidemiologist / Data

Analyst Great plains 2,080 $

1181 Epidemiologist / Data

Analyst Nashville 2,080 $

1182 Epidemiologist / Data

Analyst Navajo 2,080 $

1183 Epidemiologist / Data

Analyst Oklahoma City 2,080 $

1184 Epidemiologist / Data

Analyst Phoenix 2,080 $

1185 Epidemiologist / Data

Analyst Portland 2,080 $

1186 Epidemiologist / Data

Analyst Tucson 2,080 $

1187 Epidemiologist / Data

Analyst Headquarters 2,080 $

1188 Epidemiologist / Data

Analyst Contractor’s Site 2,080 $

1189 Cost reimbursable items are to be billed with the handled in the following manner. The Contractor will notify the Contracting Officer’s Representative (COR) of the travel and/or hotel/lodging requirement at least

30 business days prior to the date of travel and/or start of hotel/lodging occupancy. Upon COR’s approval, 75H70421R00003 Page 18 of 122

Option Period II: 12 Months Period the Contractor shall prepare a quotation reflecting the actual cost for the needs and submit it to the COR within 5 business days. The pricing for the quotation shall be based on the commercial catalog pricing and receipts of the all items over $300 shall be included with the invoice. *OFFER SHALL PROVIDE FIXED

1190 Hazard Pay $ To Be by the

Contracting

Officer for

Hours

MFC Hourly

Labor Rate

Contact Tracer

2001 Contact Tracer Alaska 2,080 $

2002 Contact Tracer Albuquerque 2,080 $

2003 Contact Tracer Bemidji 2,080 $

2004 Contact Tracer Billings 2,080 $

2005 Contact Tracer California 2,080 $

2006 Contact Tracer Great plains 2,080 $

2007 Contact Tracer Nashville 2,080 $

2008 Contact Tracer Navajo 2,080 $

2009 Contact Tracer Oklahoma City 2,080 $

2010 Contact Tracer Phoenix 2,080 $

2011 Contact Tracer Portland 2,080 $

2012 Contact Tracer Tucson 2,080 $

2013 Contact Tracer Headquarters 2,080 $

2014 Contact Tracer Contractor’s Site 2,080 $

Contact Tracing Supervisor / Program Manager / Case Manager / Training

Manager - (CPCT)

75H70421R00003 Page 19 of 122

2015 CPTC Alaska 2,080 $

2016 CPTC Albuquerque 2,080 $

2017 CPTC Bemidji 2,080 $

2018 CPTC Billings 2,080 $

2019 CPTC California 2,080 $

2020 CPTC Great plains 2,080 $

2021 CPTC Nashville 2,080 $

2022 CPTC Navajo 2,080 $

2023 CPTC Oklahoma City 2,080 $

2024 CPTC Phoenix 2,080 $

2025 CPTC Portland 2,080 $

2026 CPTC Tucson 2,080 $

2027 CPTC Headquarters 2,080 $

2028 CPTC Contractor’s Site 2,080 $

Case Investigator

2029 Case Investigator Alaska 2,080 $

2030 Case Investigator Albuquerque 2,080 $

2031 Case Investigator Bemidji 2,080 $

2032 Case Investigator Billings 2,080 $

2033 Case Investigator California 2,080 $

2034 Case Investigator Great plains 2,080 $

2035 Case Investigator Nashville 2,080 $

2036 Case Investigator Navajo 2,080 $

2037 Case Investigator Oklahoma City 2,080 $

2038 Case Investigator Phoenix 2,080 $

2039 Case Investigator Portland 2,080 $

2040 Case Investigator Tucson 2,080 $

2041 Case Investigator Headquarters 2,080 $

2042 Case Investigator Contractor’s Site 2,080 $

Community Resource Coordinator / Social Worker /

Self-Isolation & Self-Quarantine Monitor - (CSS)

2043 CSS Alaska 2,080 $

2044 CSS Albuquerque 2,080 $

2045 CSS Bemidji 2,080 $

2046 CSS Billings 2,080 $

2047 CSS California 2,080 $

75H70421R00003 Page 20 of 122

2048 CSS Great plains 2,080 $

2049 CSS Nashville 2,080 $

2050 CSS Navajo 2,080 $

2051 CSS Oklahoma City 2,080 $

2052 CSS Phoenix 2,080 $

2053 CSS Portland 2,080 $

2054 CSS Tucson 2,080 $

2055 CSS Headquarters 2,080 $

2056 CSS Contractor’s Site 2,080 $

Registered Nurse (RN) / Professional Nurse and Public Health Nurse (PHN)

2057 RN / PHN Alaska 2,080 $

2058 RN / PHN Albuquerque 2,080 $

2059 RN / PHN Bemidji 2,080 $

2060 RN / PHN Billings 2,080 $

2061 RN / PHN California 2,080 $

2062 RN / PHN Great plains 2,080 $

2063 RN / PHN Nashville 2,080 $

2064 RN / PHN Navajo 2,080 $

2065 RN / PHN Oklahoma City 2,080 $

2066 RN / PHN Phoenix 2,080 $

2067 RN / PHN Portland 2,080 $

2068 RN / PHN Tucson 2,080 $

2069 RN / PHN Headquarters 2,080 $

Licensed Practical Nurse (LPN)

2070 LPN Alaska 2,080 $

2071 LPN Albuquerque 2,080 $

2072 LPN Bemidji 2,080 $

2073 LPN Billings 2,080 $

2074 LPN California 2,080 $

2075 LPN Great plains 2,080 $

2076 LPN Nashville 2,080 $

2077 LPN Navajo 2,080 $

2078 LPN Oklahoma City 2,080 $

2079 LPN Phoenix 2,080 $

2080 LPN Portland 2,080 $

75H70421R00003 Page 21 of 122

2081 LPN Tucson 2,080 $

2082 LPN Headquarters 2,080 $

Health Technician (HT) / Certified Nursing Assistant (CNA)

2083 HT / CNA Alaska 2,080 $

2084 HT / CNA Albuquerque 2,080 $

2085 HT / CNA Bemidji 2,080 $

2086 HT / CNA Billings 2,080 $

2087 HT / CNA California 2,080 $

2088 HT / CNA Great plains 2,080 $

2089 HT / CNA Nashville 2,080 $

2090 HT / CNA Navajo 2,080 $

2091 HT / CNA Oklahoma City 2,080 $

2092 HT / CNA Phoenix 2,080 $

2093 HT / CNA Portland 2,080 $

2094 HT / CNA Tucson 2,080 $

2095 HT / CNA Headquarters 2,080 $

Psych Technician

2096 Psych Technician Alaska 2,080 $

2097 Psych Technician Albuquerque 2,080 $

2098 Psych Technician Bemidji 2,080 $

2099 Psych Technician Billings 2,080 $

2100 Psych Technician California 2,080 $

2101 Psych Technician Great plains 2,080 $

2102 Psych Technician Nashville 2,080 $

2103 Psych Technician Navajo 2,080 $

2104 Psych Technician Oklahoma City 2,080 $

2105 Psych Technician Phoenix 2,080 $

2106 Psych Technician Portland 2,080 $

2107 Psych Technician Tucson 2,080 $

2108 Psych Technician Headquarters 2,080 $

2109 Psych Technician Contractor’s Site 2,080 $

Pharmacy Technician

2110 Pharmacy Technician Alaska 2,080 $

2111 Pharmacy Technician Albuquerque 2,080 $

2112 Pharmacy Technician Bemidji 2,080 $

75H70421R00003 Page 22 of 122

2113 Pharmacy Technician Billings 2,080 $

2114 Pharmacy Technician California 2,080 $

2115 Pharmacy Technician Great plains 2,080 $

2116 Pharmacy Technician Nashville 2,080 $

2117 Pharmacy Technician Navajo 2,080 $

2118 Pharmacy Technician Oklahoma City 2,080 $

2119 Pharmacy Technician Phoenix 2,080 $

2120 Pharmacy Technician Portland 2,080 $

2121 Pharmacy Technician Tucson 2,080 $

2122 Pharmacy Technician Headquarters 2,080 $

Supply Technician

2123 Supply Technician Alaska 2,080 $

2124 Supply Technician Albuquerque 2,080 $

2125 Supply Technician Bemidji 2,080 $

2126 Supply Technician Billings 2,080 $

2127 Supply Technician California 2,080 $

2128 Supply Technician Great plains 2,080 $

2129 Supply Technician Nashville 2,080 $

2130 Supply Technician Navajo 2,080 $

2131 Supply Technician Oklahoma City 2,080 $

2132 Supply Technician Phoenix 2,080 $

2133 Supply Technician Portland 2,080 $

2134 Supply Technician Tucson 2,080 $

2135 Supply Technician Headquarters 2,080 $

Program Assistant

2136 Program Assistant Alaska 2,080 $

2137 Program Assistant Albuquerque 2,080 $

2138 Program Assistant Bemidji 2,080 $

2139 Program Assistant Billings 2,080 $

2140 Program Assistant California 2,080 $

2141 Program Assistant Great plains 2,080 $

2142 Program Assistant Nashville 2,080 $

2143 Program Assistant Navajo 2,080 $

2144 Program Assistant Oklahoma City 2,080 $

2145 Program Assistant Phoenix 2,080 $

75H70421R00003 Page 23 of 122

2146 Program Assistant Portland 2,080 $

2147 Program Assistant Tucson 2,080 $

2148 Program Assistant Headquarters 2,080 $

Laboratory Technician

2149 Laboratory Technician Alaska 2,080 $

2150 Laboratory Technician Albuquerque 2,080 $

2151 Laboratory Technician Bemidji 2,080 $

2152 Laboratory Technician Billings 2,080 $

2153 Laboratory Technician California 2,080 $

2154 Laboratory Technician Great plains 2,080 $

2155 Laboratory Technician Nashville 2,080 $

2156 Laboratory Technician Navajo 2,080 $

2157 Laboratory Technician Oklahoma City 2,080 $

2158 Laboratory Technician Phoenix 2,080 $

2159 Laboratory Technician Portland 2,080 $

2160 Laboratory Technician Tucson 2,080 $

2161 Laboratory Technician Headquarters 2,080 $

Laboratory-Assistant Technician

2162 Laboratory-Assistant

Technician

Alaska 2,080 $

2163 Laboratory-Assistant

Technician

Albuquerque 2,080 $

2164 Laboratory-Assistant

Technician

Bemidji 2,080 $

2165 Laboratory-Assistant

Technician

Billings 2,080 $

2166 Laboratory-Assistant

Technician

California 2,080 $

2167 Laboratory-Assistant

Technician

Great plains 2,080 $

2168 Laboratory-Assistant

Technician

Nashville 2,080 $

2169 Laboratory-Assistant

Technician

Navajo 2,080 $

2170 Laboratory-Assistant

Oklahoma City 2,080 $

75H70421R00003 Page 24 of 122

2171 Laboratory-Assistant

Phoenix 2,080 $

2172 Laboratory-Assistant

Technician

Portland 2,080 $

2173 Laboratory-Assistant

Technician

Tucson 2,080 $

2174 Laboratory-Assistant

Technician

Headquarters 2,080 $

Epidemiologist

2175 Epidemiologist / Data

Analyst Alaska 2,080 $

2176 Epidemiologist / Data

Analyst Albuquerque 2,080 $

2177 Epidemiologist / Data

Analyst Bemidji 2,080 $

2178 Epidemiologist / Data

Analyst Billings 2,080 $

2179 Epidemiologist / Data

Analyst California 2,080 $

2180 Epidemiologist / Data

Analyst Great plains 2,080 $

2181 Epidemiologist / Data

Analyst Nashville 2,080 $

2182 Epidemiologist / Data

Analyst Navajo 2,080 $

2183 Epidemiologist / Data

Analyst Oklahoma City 2,080 $

2184 Epidemiologist / Data

Analyst Phoenix 2,080 $

2185 Epidemiologist / Data

Analyst Portland 2,080 $

2186 Epidemiologist / Data

Analyst Tucson 2,080 $

2187 Epidemiologist / Data

Analyst Headquarters 2,080 $

2188 Epidemiologist / Data

Analyst Contractor’s Site 2,080 $

2189 Cost reimbursable items are to be billed with the

75H70421R00003 Page 25 of 122

B.3. COST REIMBURSEMENT LINE ITEMS

1. In Accordance with the Federal Acquisition Regulation (FAR) Subpart 31.205-46 (a) Costs for transportation, lodging, meals, and incidental expenses;

(1) Costs incurred by contractor personnel on official company business are allowable, subject to the limitations contained in this subsection. Costs for transportation may be based on mileage rates, actual costs incurred, or on a combination thereof, provided the method used results in a reasonable charge. Costs for lodging, meals, and incidental expenses may be based on per diem, actual expenses, or a combination thereof, provided the method used results in a reasonable charge.

(2) Except as provided in paragraph (a)(3) of this subsection, costs incurred for lodging, meals, and incidental expenses (as defined in the regulations cited in (a)(2)(i) through (iii) of this section) shall be considered to be reasonable and allowable only to the extent that they do not exceed on a daily basis the maximum per diem rates in effect at the time of travel as set forth in the-

(i) Federal Travel Regulations, prescribed by the General Services Administration handled in the following manner. The Contractor will notify the Contracting Officer’s Representative (COR) of the travel and/or hotel/lodging requirement at least

30 business days prior to the date of travel and/or start of hotel/lodging occupancy. Upon COR’s approval, the Contractor shall prepare a quotation reflecting the actual cost for the needs and submit it to the COR within 5 business days. The pricing for the quotation shall be based on the commercial catalog pricing and receipts of the all items over $300 shall be included with the invoice. *OFFER SHALL PROVIDE FIXED

2190 Hazard Pay $ To Be by the

Contracting

Officer for

75H70421R00003 Page 26 of 122

2. Offerors shall propose a fixed charge rate to be used to calculate its material handling cost. The fixed rate will be applied to the actual costs incurred during contractor employee’s travel and/or hotel/lodging stay.

Table B. Material Handling Cost See FAR 16.601(c)(3) for reference.

Base Period Option

Period 1

Option

Period 2

Material Handling Cost

Rate

75H70421R00003 Page 27 of 122

Section C – DESCRIPTION/SPECIFICATIONS

PERFORMANCE WORK STATEMENT (PWS)

Indian Health Service

COVID-19 Response and Contact Tracing Support Services

C.1 Background

The Indian Health Service (IHS), an agency within the Department of Health and Human Services

(DHHS), is responsible for providing federal health services to American Indians and Alaska

Natives (AI/AN). The IHS is the principal federal health care provider and health advocate for

Indian people and its goal is to raise their health status to the highest possible level. The IHS provides a comprehensive health service delivery system for approximately 2.56 million AI/AN people who belong to 574 federally recognized tribes in 37 states.

The COVID-19 pandemic caused a very high demand for contractor support services to address the pandemic response related requirements including contract-tracing services. To maintain national standards of care and assure continuous quality improvement in the face of serious health disparities and during the COVID crisis and pandemic, sufficient staff is essential. The availability of a staffing resource option will provide an avenue to support the health care expertise required to continue to provide safe and quality health care services to AI/AN population during the COVID-

19 crisis.

C.2 General Requirements

Under this a Time-and-Material (T&M), multiple-award, Indefinite-Delivery, Indefinite-Quantity

(IDIQ) contract, contractors are responsible for providing the needed staffing resources identified in this Performance Work Statement (PWS) for the IHS Hospitals / Service Units / and Healthcare

Facilities within 12 IHS Areas (https://www.ihs.gov/locations/) in support of the COVID-19 response effort including contact-tracing services. The IHS will issue Request for Quotations

(RFQs) for a stand-alone task order awards upon identification of each facility-level or Area-Level requirement. Each Area and Facility may issue multiple task orders to different IDIQ contract holders. Upon a determination by the Areas’ Chief of the Contracting Office (CCO), other stand-alone or IDIQ contracts, other than the resulting IDIQ contracts herein, may be pursued to acquire the needed services.

This is a staffing contract only – IHS will not procure any program implementation services, system/software, equipment or supplies under the terms of this contract. Contractor support staff hired via this contract requirement will support the ongoing / upcoming IHS mission objectives and Programs and the Agency may provide required Furnished Information (GFI), Government

Furnished Equipment (GFE), and Government Furnished Property (GFP) upon determination of the need(s). The contractor shall not enforce a non-compete contract terms to the employees which will prevent them from seeking other contractor employee position through another contractor firm within same or other IHS health care facilities, during recompetition of a task order or upon termination of a task order/IDIQ contract.

https://www.ihs.gov/locations/

75H70421R00003 Page 28 of 122

C.2.1 Contractual Requirements

The Contractor shall meet the following business and clinical requirements:

1. Within 7 days of the contract award, contractor shall enter into a HIPAA Business

Associate Agreement with the IHS that follows the provisions identified in the following link and in Appendix B:

https://www.ihs.gov/sites/hipaa/themes/responsive2017/display_objects/documents/IHSBu sinessAssociateAgreement.pdf

C.2.2 Non-Personal Services

If the contractor believes that any actions or instructions by the government officials constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the

Contracting Officer (CO) immediately.

C.2.3 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations.

C.3 Labor Categories and Qualifications

This PWS section lists all-embracing qualifications of the labor categories to be acquired via the task order awards. Request for Quotes (RFQ) for the Task orders may be selective in choosing the primary roles and responsibilities and respective qualification of the contractor employee.

However, given the dynamic and complex workflow involving the pandemic response efforts, contractor employees may be asked to provide other related services that are not specifically identified as Task Order primary roles and responsibilities or included in this PWS, if: 1) the requested service is commonly considered as responsibility of a qualified professional under the task order labor category; and 2) the evaluated qualification and experience of the resulted task order conveys the contractor employee’s capability to provide the services. Task Order Scope will identify the onsite / offsite support needs and award decision of the order may be determined by evaluation of the preferred qualifications.

C.3.1 Contact Tracer

A professional who utilizes data captured during the initial case interview or other sources to conduct either active or passive contact tracing to determine additional transmission risk.

Tasks and Responsibilities may include all the following, but not limited to:

a. Making follow up calls to patients after initial call by EPI/Contact Investigator;

b. Documenting the names and contact information of all individuals who have had contact with a COVID-19 patient;

c. Tracing and notifying all contacts who have potentially interacted with an infected individual;

https://www.ihs.gov/sites/hipaa/themes/responsive2017/display_objects/documents/IHSBusinessAssociateAgreement.pdf https://www.ihs.gov/sites/hipaa/themes/responsive2017/display_objects/documents/IHSBusinessAssociateAgreement.pdf

75H70421R00003 Page 29 of 122

d. Maintaining appropriate discretion with the information;

e. Tracking and documenting all health data (using an IHS provided software); and/or

f. Referring contacts for additional testing or health care services as identified

Minimum Qualifications/ Experience Requirement:

i. Health care experience or customer service-oriented professionals with experience of frequently interacting with customers

Preferred Qualifications / Experience Requirement:

i. Qualified candidate who is local to the community or reservation;

ii. Qualified candidate who is fluent in the major Native language of the local community or reservation;

iii. Call center skills (patience, communication, listening, composure, resilience, and persuasion skills) - a portion of work may be conducted via established protocols and scripts;

iv. Candidate who can provide onsite support;

v. Candidate with health care training and experience (RN/PHN, Pharmacist, etc.); and/or

vi. Bachelor’s Degree in Public Health or related field

C.3.2 Contact Tracing Supervisor / Program Manager / Case Manager / Training Manager

Provides support services to the originating site leadership for coordination of the contact tracing program/function and recommendations for case escalations and personnel management. When requested, the contractor is to coordinate and provide contact tracing training.

Tasks and Responsibilities will include some or all the following, but not limited to:

a. Providing policy development support services for handling of the escalated issue, along with guidance in support of the Contact Tracers;

b. Making recommendations in regards to maintaining appropriate discretion with the information;

c. Conducting COVID-19 and infectious disease research to assist with strategic decision making;

d. Supporting Program oversight and decision-making authority for case escalations and all contact center operations;

e. Providing ongoing management of the individual case (assessment, treatment planning, advocacy, and monitoring);

f. Providing care coordination of high-risk patients or contacts (with medical home or quarantine site);

g. Managing the delivery of comprehensive healthcare services for patients and contacts;

h. Managing cases until individuals graduate from quarantine; and/or

i. Providing contact tracing training, including train-the-trainer sessions

i. Registered Nurse, or related experience from a predominately health care background;

ii. Candidates with good understanding of COVID-19 care needs and capability to recognize and refer the cases to other professionals when necessary;

iii. Bachelor’s in public health or related field (health education); and/or

iv. Experience in providing trainings

75H70421R00003 Page 30 of 122

Preferred Qualifications/ Experience Requirement:

ii. Qualified candidate who is fluent in the major Native language of the local community or reservation;

iii. Candidate who can provide onsite support;

iv. Physician (MD) candidate who can provide immediate guidance to special cases and scenarios;

v. In-depth knowledge of CDC COVID-19 guidelines and recommended training requirements;

and/or

vi. Master’s Degree in Public Health

C.3.3 Case Investigator

A professional who performs the initial interview to recognize and track symptoms, provide educational resources and guidance, and obtain relevant contacts.

Tasks and Responsibilities will include the following but not limited to:

a. Preparing case interviews for infected patients received from reporting sources, state and local health departments, or similar Tribal programs (such as Tribal Epidemiology Center

(TEC) or Tribal Health Department) or urban Indian organizations (UIO);

b. Conducting patient interviews to identify symptoms to determine infection rate and potential risks;

c. Obtaining all frequent or recent contacts and locations visited;

d. Maintaining appropriate discretion with the information;

e. Providing educational materials when necessary;

f. Documenting case findings and relaying information to identified local contact or authority;

and/or

g. Initial call/case investigation/contact tracing, provide some oversight, coordinating effort of the Contract Tracers/Public Health Specialists

i. Health care, public health or related experience; and/or

ii. Case Management experience

ii. Qualified candidate who is fluent in the major Native language of the local community or reservation;

iii. Candidate who can provide onsite support;

iii. Experience in using RPMS or other Electronic Health Record System;

iv. RN, preferably a PHN; and/or

v. Candidate with MPH degree

75H70421R00003 Page 31 of 122

C.3.4 Community Resource Coordinator / Social Worker /

Self-Isolation & Self-Quarantine Monitor

A professional who performs community outreach and resource management to impacted places of business and diagnosed individuals (particularly those in quarantine/ isolation status). The contractor is to improve the lives of people and families by connecting them with resources like healthcare, counseling and referral services. When providing services under social worker capacity, the contractor will provide direct assistance and counseling to those diagnosed with diseases and disorders and assists patients to cope with the related issues.

a. Coordinates wraparound services for COVID-19 affected individuals by connecting them to community-based services and resources;

b. Performs community outreach to impacted or at-risk businesses and locations;

c. Maintains appropriate discretion with all information;

d. Follows cases until individuals graduate from quarantine;

e. Providing counseling to patients and families;

f. Serving as liaisons in coordinating with other health professionals to bring patient wellness;

g. Providing the social services needed to enable patients to maintain social distancing or self-quarantine. Follows cases until individuals graduate from quarantine; and/or

h. Conducting daily monitoring of clients with COVID-19 during self-isolation and contacts during self-quarantine for temperature, signs/symptoms. The monitoring methodology will be instructed by the government official

i. Minimum of 2 years of experience in case management, community outreach and familiar with community resources;

ii. Skilled in connecting to community resources and bridges to available benefits;

iii. Knowledge in and familiarity with local, state, and county resources;

iv. Bachelor’s degree in social work (BSW) or in a related field such as psychology, sociology, and public health administration; and/or

v. Licensing or certification per State requirements

ii. Qualified candidate who is fluent in the major Native language of the local community or reservation;

iii. Candidate who can provide onsite support;

iv. RN or Certified Medical Assistance; and/or

v. Public Health/ Community Health, Behavioral Health, and Substance Abuse experience

C.3.5 Registered Nurse (RN)/ Professional Nurse and Public Health Nurse (PHN)

A professional who is responsible for providing patient care, medical education/guidance, and emotional support to the patients and family members.

75H70421R00003 Page 32 of 122

a. Screening of patients;

b. Collecting COVID specimen;

c. Supporting COVID vaccine clinics;

d. Supporting efforts to identify and isolate COVID patients;

e. Providing necessary services in support of the Agency’s effort to be in compliance with all applicable CLIA, CMS, and accrediting body regulations; and/or

f. Providing direct patient care services at the IHS Emergency Department, Inpatient/Outpatient

Department, Car Clinics, Public Health Nursing Program field, and/or other IHS Healthcare

Service locations

i. Experience and RN licensing per state requirements

ii. Candidate who can provide onsite support;

iii. Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS) Pediatric, and/or

Advanced Life Support (PALS) Certifications; and/or

iv. Experience in Public Health/Community Health, Behavioral Health, and Substance Abuse

C.3.6 Licensed Practical Nurse (LPN)

Provides basic nursing duties as an assistant to physicians and registered nurses.

a. Screening of patients;

b. Collecting COVID specimen;

c. Supporting COVID vaccine clinics;

d. Supporting efforts to identify and isolate COVID patients; and/or

e. Providing direct patient care services at the IHS Emergency Department, Inpatient/Outpatient

Department, Car Clinics, Public Health Nursing Program field, or other IHS Healthcare

Service locations

i. Experience and licensing per state requirements

i. Qualified candidate who is local to the community or reservation; and/or

ii. Candidate who can provide onsite support;

C.3.7 Health Technician / Certified Nursing Assistant (CAN)

Provides intimate, hands-on healthcare to patients in medical/healthcare settings. Serves as the "go between" that connects patients, nurses, and doctors.

a. Assisting screening of patients;

75H70421R00003 Page 33 of 122

b. Collecting COVID specimen;

c. Supporting COVID vaccine clinics;

d. Supporting efforts to identify and isolate COVID patients;

e. Providing direct patient care services at the IHS Emergency Department, Inpatient/Outpatient

Department, Car Clinics, Public Health Nursing Program field, and/or other IHS Healthcare

Service locations;

f. Answering patient calls, documenting patients' health issues and reporting to nurses; and/or

g. Providing other support services as directed by the physicians and nurses

i. Experience and/or licensing per state requirements

ii. Candidate who can provide onsite support

C.3.8 Psych Technician

Provide mental health support for COVID patients and family members.

a. Observing patients behavior, listening to patients concerns and documenting patients’ condition;

b. Helping patients in identifying resources;

c. Answering patient calls, and providing updates and progress report to nurses; and/or

d. Providing other support services as…