Attachment 2a CLINs for the Initial Task Order Awards -- The Phoenix Area Indian Health Service_Amendment0003.docx

Contract Line Item Details Of Initial Task Order Award(s) For

The Phoenix Area Indian Health Service

75H70421R00003 Amendment0003

This Amendment removes the following needs:

1. Case Investigator – CLIN 0002

2. Community Resource Coordinator / Social Worker / Self-Isolation & Self-Quarantine Monitor – CLIN 0005

3. Registered Nurse (RN) / Professional Nurse and Public Health Nurse (PHN) – CLIN 0004

Task Order Period of Performance will include one year base period with two (1) year option periods.

Tasks and Responsibilities may include all the following, but not limited to:

a. Making follow up calls to patients after initial call by EPI/Contact Investigator;

b. Documenting the names and contact information of all individuals who have had contact with a COVID-19 patient;

c. Tracing and notifying all contacts who have potentially interacted with an infected individual;

d. Maintaining appropriate discretion with the information;

e. Tracking and documenting all health data (using an IHS provided software); and/or

f. Referring contacts for additional testing or health care services as identified.

Minimum Qualifications/ Experience Requirement:

i. Health care experience or customer service-oriented professionals with experience of frequently interacting with customers.

Preferred Qualifications / Experience Requirement:

i. Qualified candidates who are local to the community or reservation;

ii. Qualified candidate who is fluent in the major Native language of the local community or reservation;

iii. Candidates who can provide onsite support;

iv. Call center skills (patience, communication, listening, composure, resilience, and persuasion skills) preferred - a portion of work may be conducted via established protocols and scripts

v. Bachelor’s Degree in Public Health or related field.

vi. Candidates with health care training and experience (RN/PHN, Pharmacist, etc.); and/or

vii. Candidates who are licensed, certified, and/or experienced to administer COVID-19 vaccinations.

CLINs

RFQ Labor Category

vs Offsite Support

Phoenix Indian Center, Attn: Workforce Program, 4520 North Central Ave., #250, Phoenix, AZ 85012 www.phxindcenter.org

Battle Mountain Band Council Attn: TERO Program 37 Mountain View Drive, Battle Mountain, NV 89820

Elko Band Council Attn: TERO Program 1745 Silver Eagle Drive Elko, NV 89801

Parker Indian Health Center 12033 Agency Road Parker, AZ 85344

Supai Clinic Main Street PO Box 12 Supai, AZ 86435

Peach Springs Health Center PO Box 190 Peach Springs, AZ 86434

Moapa Clinic #10 Lincoln Street Moapa, NV 89025

Colorado River Indian Tribes

26600 Mohave Road Parker, AZ 85344

Havasupai Tribal Council, Attn: TERO Program P.O. Box 10, Supai, AZ 86435 Moapa Band of Paiute Indians Attn: TERO Program P.O. Box 340, Moapa, AZ 89025

Total Price

Tasks and Responsibilities will include some or all the following, but not limited to:

a. Providing policy development support services for handling of the escalated issue, along with guidance in support of the Contact Tracers;

b. Making recommendations in regards to maintaining appropriate discretion with the information;

c. Conducting COVID-19 and infectious disease research to assist with strategic decision making;

d. Supporting Program oversight and decision-making authority for case escalations and all contact center operations;

e. Providing ongoing management of the individual case (assessment, treatment planning, advocacy, and monitoring);

f. Providing care coordination of high-risk patients or contacts (with medical home or quarantine site);

g. Managing the delivery of comprehensive healthcare services for patients and contacts;

h. Managing cases until individuals graduate from quarantine; and/or

i. Providing contact tracing training, including train-the-trainer sessions.

Minimum Qualifications/ Experience Requirement:

i. Registered Nurse, or related experience from a predominately health care background;

ii. Candidates with good understanding of COVID-19 care needs and capability to recognize and refer the cases to other professionals when necessary;

iii. Bachelor’s in public health or related field (health education); and/or

iv. Experience in providing trainings.

Preferred Qualifications/ Experience Requirement:

i. Qualified candidates who are local to the community or reservation;

ii. Qualified candidate who is fluent in the major Native language of the local community or reservation;

iii. Candidates who can provide onsite support;

iv. In-depth knowledge of CDC COVID-19 guidelines and recommended training requirements;

v. Master’s Degree in Public Health; and/or

vi. Candidates who are licensed, certified, and/or experienced to administer COVID-19 vaccinations.

CLINs

RFQ Labor Category

vs Offsite Support

Phoenix Indian Center, Attn: Workforce Program, 4520 North Central Ave., #250, Phoenix, AZ 85012

Phoenix Indian Center Attn: Workforce Program, 4520 North Central Ave., #250, Phoenix, AZ 85012 www.phxindcenter.org

White Mountain Apache Tribe, Attn: TERO P.O. Box 1150, Whiteriver, AZ 85941

Total Price

Tasks and Responsibilities will include the following but not limited to:

a. Preparing case interviews for infected patients received from reporting sources, state and local health departments, or similar Tribal programs (such as Tribal Epidemiology Center (TEC) or Tribal Health Department) or urban Indian organizations (UIO);

b. Conducting patient interviews to identify symptoms to determine infection rate and potential risks;

c. Obtaining all frequent or recent contacts and locations visited;

d. Maintaining appropriate discretion with the information;

e. Providing educational materials when necessary;

f. Documenting case findings and relaying information to identified local contact or authority; and/or

g. Initial call/case investigation/contact tracing, provide some oversight, coordinating effort of the Contract Tracers/Public Health Specialists.

Minimum Qualifications/ Experience Requirement:

i. Health care, public health or related experience; and/or

ii. Case Management experience;

Preferred Qualifications/ Experience Requirement:

i. Qualified candidates who are local to the community or reservation;

ii. Qualified candidate who is fluent in the major Native language of the local community or reservation;

iii. Candidates who can provide onsite support;

iii. Experience in using RPMS or other Electronic Health Record System;

iv. RN, preferably a PHN;

v. Candidate with MPH degree; and/or

CLINs

RFQ Labor Category

vs Offsite Support

Phoenix Indian Center, Attn: Workforce Program, 4520 North Central Ave., #250, Phoenix, AZ 85012

Investigator

The Hopi Tribe, Attn: TERO Program P.O. Box 123, Kykotsmovi, AZ 86039

Total Price

Self-Isolation & Self-Quarantine Monitor

Tasks and Responsibilities will include the following but not limited to:

a. Coordinates wraparound services for COVID-19 affected individuals by connecting them to community-based services and resources;

b. Performs community outreach to impacted or at-risk businesses and locations;

c. Maintains appropriate discretion with all information;

d. Follows cases until individuals graduate from quarantine;

e. Providing counseling to patients and families;

f. Serving as liaisons in coordinating with other health professionals to bring patient wellness;

g. Providing the social services needed to enable patients to maintain social distancing or self-quarantine. Follows cases until individuals graduate from quarantine; and/or

h. Conducting daily monitoring of clients with COVID-19 during self-isolation and contacts during self-quarantine for temperature, signs/symptoms. The monitoring methodology will be instructed by the government official.

Minimum Qualifications/ Experience Requirement:

i. Minimum of 2 years of experience in case management, community outreach and familiar with community resources;

ii. Skilled in connecting to community resources and bridges to available benefits;

iii. Knowledge in and familiarity with local, state, and county resources;

iv. Bachelor’s degree in social work (BSW) or in a related field such as psychology, sociology, and public health administration; and/or

v. Licensing or certification per State requirements.

Preferred Qualifications/ Experience Requirement:

i. Qualified candidates who are local to the community or reservation;

ii. Qualified candidate who is fluent in the major Native language of the local community or reservation;

iii. Candidates who can provide onsite support;

iv. RN or Certified Medical Assistance;

v. Public Health/ Community Health, Behavioral Health, and Substance Abuse experience; and/or

CLINs

RFQ Labor Category

vs Offsite Support

Phoenix Indian Center, Attn: Workforce Program, 4520 North Central Ave., #250, Phoenix, AZ 85012

Colorado River Indian Tribes, Attn: TERO Program 26600 Mohave Road, Parker, AZ 85344

Phoenix Indian Center, Attn: Workforce Program, 4520 North Central Ave., #250, Phoenix, AZ 85012 www.phxindcenter.org

Colorado River Indian Tribes, Attn: TERO Program 26600 Mohave Road Parker, AZ 85344

The Hopi Tribe, Attn: TERO Program, Total Price

Tasks and Responsibilities will include the following but not limited to:

a. Screening of patients;

b. Collecting COVID specimen;

c. Supporting COVID vaccine clinics;

d. Supporting efforts to identify and isolate COVID patients;

e. Providing necessary services in support of the Agency’s effort to be in compliance with all applicable CLIA, CMS, and accrediting body regulations; and/or

f. Providing direct patient care services at the IHS Emergency Department, Inpatient/Outpatient Department, Car Clinics, Public Health Nursing Program field, and/or other IHS Healthcare Service locations.

Minimum Qualifications/ Experience Requirement:

i. Experience and RN licensing per state requirements

Preferred Qualifications/ Experience Requirement:

i. Qualified candidates who are local to the community or reservation;

ii. Candidates who can provide onsite support;

iii. Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS) Pediatric, and/or Advanced Life Support (PALS) Certifications; and/or

iv. Experience in Public Health/Community Health, Behavioral Health, and Substance Abuse

CLINs

RFQ Labor Category

vs Offsite Support

Phoenix Indian Center, Attn: Workforce Program, 4520 North Central Ave., #250, Phoenix, AZ 85012

Ute Indian Tribe, Attn: TERO Program P.O. Box 190, Ft. Duchesne, UT 84026

Colorado River Indian Tribes

26600 Mohave Road Parker, AZ 85344

The Hopi Tribe, Attn: TERO Program

Total Price

Laboratory Technician

Technician who provides laboratory testing support with pre-analytic, analytic, and post-analytic testing in a CLIA moderately complexity laboratory or higher.

Tasks and Responsibilities will include the following but not limited to:

a. Providing specimen collection, processing, and analyzing services;

b. Conducting data reporting;

c. Providing instrument maintenance services (schedule and unscheduled);

d. Compliance with all applicable CLIA, CMS, and accrediting body regulations both standard and during time of the Public Health Crisis.;

e. Process incoming lab reports; notifying Contact Investigator/PHN;

f. Run Abbott COVID-19 tests at the service unit, complete state testing forms; and/or

g. Assists with increased load of laboratory testing for COVID rapid testing and occasional phlebotomy

Minimum Qualifications/ Experience Requirement:

Skilled laboratory leads and technicians; For CLS (formerly Medical Technologists)

i. A Bachelor's or graduate/higher level degree from a regionally accredited college/university including courses in biological science, chemistry and mathematics;

ii. Successful completion of a Medical Laboratory Scientist/Clinical Laboratory Scientist program accredited by the National Accrediting Agency for Clinical Laboratory Sciences (NAACLS) or an accrediting body recognized by the U.S. Department of Education; and/or

iii. Bachelor’s degree in clinical lab sciences, customer service, attention to detail Preferred Qualifications/ Experience Requirement:

i. Qualified candidates who are local to the community or reservation;

ii. Candidates who can provide onsite support; and/or

iii. Distance Support Experience, e.g., call center.

CLINs

RFQ Labor Category

vs Offsite Support

Colorado River Indian Tribes, Attn: TERO Program

Parker, AZ 85344

Total Price

Health Technician (HT) / Certified Nursing Assistant (CNA) Provides intimate, hands-on healthcare to patients in medical/healthcare settings. Serves as the "go between" that connects patients, nurses, and doctors.

Tasks and Responsibilities will include the following but not limited to:

a. Assisting screening of patients;

b. Collecting COVID specimen;

c. Supporting COVID vaccine clinics;

d. Supporting efforts to identify and isolate COVID patients;

e. Providing direct patient care services at the IHS Emergency Department, Inpatient/Outpatient Department, Car Clinics, Public Health Nursing Program field, and/or other IHS Healthcare Service locations;

f. Answering patient calls, documenting patients' health issues and reporting to nurses; and/or

g. Providing other support services as directed by the physicians and nurses.

CLINs

RFQ Labor Category

vs Offsite Support

Supai Clinic Main Street PO Box 12

Supai, AZ 86435 Peach Springs Health Center PO Box 190 Peach Springs, AZ 86434

Moapa Clinic #10 Lincoln Street Moapa, NV 89025

Colorado River Indian Tribes, Attn: TERO Program

Total Price

Pharmacy Technician A professional who assist with medication fills and other pharmacy operations.

Tasks and Responsibilities will include the following but not limited to:

a. Assisting the pharmacist with the daily pharmacy operations;

b. Assisting with processing prescriptions;

c. Assisting patients;

d. Supporting COVID vaccine clinics;

e. Assisting pharmacy runners for outside delivery of meds;

f. Providing other administrative support services;

g. Preparing the work area; and/or

h. Providing other support services as directed by the Pharmacist.

Minimum Qualifications/ Experience Requirement:

i. Related customer service experience;

ii. Character to provide good customer service; and/or

iii. Good writing skills.

Preferred Qualifications/ Experience Requirement:

i. Qualified candidates who are local to the community or reservation; and/or

ii. Candidates who can provide onsite support.

CLINs

RFQ Labor Category

vs Offsite Support

Colorado River Indian Tribes Attn: TERO Program

Total Price

Program Assistant A professional who provides administrative support services.

Tasks and Responsibilities will include the following but not limited to:

a. Coordinating and setting up meetings;

b. Compiling reports or performing data entry tasks;

c. Providing records management and documentation services; and/or

d. Providing other support services as directed by the government official.

Minimum Qualifications/ Experience Requirement:

i. Related customer service experience;

ii. Knowledge and experience in using Microsoft Office, Adobe and conferencing software

iii. Character to provide good customer service; and/or

iv. Good writing and organizational skills

Preferred Qualifications/ Experience Requirement:

i. Qualified candidates who are local to the community or reservation; and/or

ii. Candidates who can provide onsite support.

CLINs

RFQ Labor Category

vs Offsite Support

Quechan Tribe of the Fort Yuma Indian Reservation Attn: TERO Program, P.O. Box 1899, Yuma, AZ 85366-1899

Total Price