ESBD_537802_1785243024400_RFP 3202700009.pdf

Joe Esparza, Chairman and Commissioner Representing Employers

Alberto Treviño III, Commissioner

Representing Labor

Brent Connett, Commissioner Representing the Public

Steve Pier, Executive Director

Request for Proposal (RFP)

For

Security Guard Services

Solicitation No. 3202700009

Date of Release: July 28, 2026

Responses Due: September 3, 2026, by 10:00 a.m. Central Time

990-46 Guard and Security Services

Sole Point of Contact for this RFP

William Fore, CTCD

Procurement Lead

TWC Procurement Portal https://twc-texas-gov.bonfirehub.com/portal/?tab=openOpportunities

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TABLE OF CONTENTS

Article I Purpose

Article II Scope of Work

2.1 Overview/Background

2.2 Description of Services

2.2.1 Telephone (Local and Cell) Services

2.2.2 Successful Respondent Records

2.2.3 Successful Respondent, Successful Respondent’s Agents and Personnel Requirements

2.2.4 Security and Identification

2.2.5 Office Equipment Use

2.2.6 Keys and Access Cards to TWC Facilities

2.2.7 Soliciting

2.2.8 Facility Access

2.2.9 Existing Utilities and Structures

2.2.10 Supervisor and Roving Guard Services Requirements

2.2.11 Locations and Hours of Service Requirements

2.2.12 Minimum Requirements for Stationed Guards

2.2.13 Standard of Performance

2.3 Deliverables

Article III Solicitation Process

3.1 Authority

3.2 Schedule of Events

3.3 Contract Documents

3.4 Attachments and Forms

3.5 Sole Point of Contact

3.5.1 Prohibited Communication

3.5.2 Exceptions to the Sole Point of Contact

3.6 Pre-Solicitation Conference

3.6.1 Attendance

3.6.2 Logistical Information

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3.6.3 Questions at the Pre-Solicitation Conference

3.7 Questions/Requests for Clarification

3.8 Addenda

3.9 VETHUB Subcontracting Plan

3.9.1 VetHSP Courtesy Review

3.9.2 VetHUB Progress Assessment Report (PAR)

3.9.3 Subcontracting Opportunities

Article IV Response Submission Instructions

4.1 Deadline

4.2 General Information

4.3 Response Format

4.4 Discrepancies

4.5 Submission Method

4.6 Requirements Submission

4.6.1 Executive Summary

4.6.2 Execution of Response

4.6.3 Respondent Organization Information

4.6.4 Key Personnel

4.7 References

4.7.1 Similar Contracts

4.7.2 Contract Performance

4.8 Cost Response

4.9 Offered Options

4.10 Financial Soundness

4.10.1 Change in Financial Condition – Duty to Notify

4.11 Exceptions

4.12 Binding Offer

4.13 Franchise Tax – Right to Transact Business in Texas

4.14 Disclosure of Interested Parties ....... Error! Bookmark not defined.

4.15 Ambiguity, Conflict, or Discrepancy

4.16 Response Irrevocability

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4.17 Questions or Requests for Clarification

4.18 Cost of Submission and Additional Evaluation Activities

4.19 TWC Rights

Article V Evaluation and Award

5.1 Conformance With State Law

5.2 Initial Compliance Screening

5.3 Response Evaluation

5.4 Evaluation Criteria

5.5 Competitive Range

5.6 Discussions and Revised Responses

5.7 Best and Final Offer (BAFO)

5.8 Final Response Score and Total Score

5.9 Summary of Best Value Determination

5.10 Public Information Act

5.10.1 Responses

5.10.2 Contract

Article VI General Terms and Conditions

6.1 Contract Award

6.2 Contract Term

6.3 Price Adjustment

6.4 Contract Amendments

6.5 No Guarantee of Volumes, Usage, or Compensation

6.6 Governmental Entities

6.7 Respondent Waiver – Intellectual Property

6.8 Insurance

6.9 Remedies

6.9.1 Assessment of Remedies

6.9.2 Failure to Assess Remedies

6.9.3 Failure to Notify TWC of a Change of Ownership or Control or Change in Financial Condition

6.9.4 Failure to Comply with Disclosure Requirement

6.9.5 Failure to Produce Records or Information

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6.10 Liquidated Damages

6.10.1 Liquidated Damages Assessment

6.10.2 Failure to Assess Liquidated Damages

6.10.3 Severability of Individual Liquidated Damages Clauses

6.10.4 Failure to Provide Timely Incident Reports

6.10.5 Minimum Staffing Requirements

6.10.6 Failure to Cooperate with and/or Produce Records or Information as part of Background Investigation

6.10.7 General

6.11 Changes in Ownership

6.12 Severability

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DEFINITIONS

As used in this Solicitation, unless a different definition is specified or the context clearly indicates otherwise, the following terms have the meanings assigned below:

Table 1: Definitions

Term/Acronym Definition

Addendum A written addition, change, or supplement to this

Solicitation that is posted to the ESBD and issued prior to the response due date.

Additional Evaluation Activities

Include Oral Presentations, Clarifications, Discussions, Proofs of Concept, Demonstrations, and/or Site Visits.

These Additional Evaluation Activities follow the evaluation of the written Proposals and may be utilized by TWC to evaluate and ensure specifications meet TWC’s needs as outlined in the Solicitation. Additional Evaluation Activities provide an opportunity for Respondents to highlight the strengths and unique aspects or clarify their Responses. These activities may be scored, as indicated in RFP Section 5.6 Discussions and Revised Responses.

Armed Armed is defined as carrying a handgun.

Armed Commission Security Guard

A security Officer licensed by the Texas Department of Public Safety Private Security Program who holds a commissioned endorsement and is authorized to carry a handgun while performing security duties in accordance with applicable federal, state and local laws and regulations.

BAFO Best and Final Offer.

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Term/Acronym Definition

Business Day The day and hours (Monday through Friday, 7 a.m. to 6:00 p.m. Local Time) in which TWC is open for business.

TWC is closed for business on the scheduled holidays indicated by the State Auditor’s Office available at https://hr.sao.texas.gov/holidays/.

The terms “Working Day” and “Business Day” may be used interchangeably. All uncapitalized references to “day” shall mean calendar day.

Competitive

Range

Consists of the Responses that have a reasonable chance of being selected for award based on the evaluation criteria and the best value criteria as stated in this Solicitation.

Contract Means the written agreement entered into by TWC and Successful Respondent, which will incorporate the contents of this Solicitation and the Successful Respondent’s Response, except as may be provided in the Contract and any amendments thereto.

Contract Term Means the definite period of time that the Contract will remain in effect.

CTCD Certified Texas Contract Developer.

CTCM Certified Texas Contract Manager.

ESBD The Electronic State Business Daily. An online platform administered by the Statewide Procurement Division (SPD) of the Comptroller of Public Accounts (CPA). The ESBD may be accessed as http://www.txsmartbuy.com/esbd.

Final Written Response Score

Refers to the final scoring of the Solicitation based on the Scoring Matrix published in the Solicitation.

https://hr.sao.texas.gov/holidays/ http://www.txsmartbuy.com/esbd

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Fiscal Year (FY) Texas State Fiscal Year, September 1 through August 31.

Local Time Central Standard Time (CST) or Central Daylight Time (CDT), as is then prevailing in Austin, Texas.

Offered Option Options that are not requested in a response to this Solicitation but may be identified by a Respondent and included in its Response. A Respondent is not obligated to include an Offered Option in its Response. This is an opportunity for Respondents to offer options that TWC may not have been aware of at the time this Solicitation was written. TWC makes no commitment to quantity or timing of acquisition of Offered Options and Offered Options are not considered during evaluation of Responses.

PS Procurement Services, a section within TWC.

PO Purchase Order.

POCN Purchase Order Change Notice.

PTT Push to Talk

Respondent The individual or entity that submits a Response to this Solicitation. The term includes anyone acting on behalf of the individual or entity that submits a Response, such as an agent, employee, and representative. Also referred to a “Vendor.”

Response A Respondent’s response to this Solicitation.

RFP Request for Proposal. A formal solicitation document issued by TWC to the vendor community requesting a response for goods or services. (This document.)

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Solicitation This RFP including all exhibits, attachments, forms, and Addenda, if any. May include Requests for Revised Proposals (RFRP) or Best and Final Offer (BAFO) RFPs, if issued.

State The State of Texas and its instrumentalities, including TWC, its officers, employees, or authorized agents, and any other state agencies.

Subcontractor Any entity(ies) or person(s) providing goods or services under the Contract on Respondent’s behalf, whether or not the entity(ies) or person(s) has/have a written agreement with the Respondent. The term does not include a state agency. The term includes an officer or employee of a state agency when the officer or employee contracts with a vendor in a private capacity.

Successful Respondent

The Respondent with whom the TWC executes a Contract to provide the goods and/or services that this Solicitation requires.

Total Score The Final Written Response Score that includes revised points for additional evaluation activities if any, as outlined by this Solicitation.

TWC Texas Workforce Commission.

VetHub Veteran Heroes United in Business, as defined by Chapter 2161 of the Texas Government Code and Title 34 of the Texas Administrative Code (TAC), § 20.282.

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VHSP VetHUB Subcontracting Plan. Written documentation regarding the use of subcontractors, which is required to be submitted with all solicitations for state agency contracts with an expected value of $100,000 or more and where TWC has determined subcontracting opportunities are probable. The HSP subsequently becomes a provision of the awarded Contract and shall be monitored for compliance by TWC during the term of the Contract.

VPTS Vendor Performance Tracking System, as described under Texas Government Code § 2262.055 and 34 TAC § 20.115. Reporting requirements and vendor performance factors considered in VPTS are described in Texas Government Code § 2155.089 and 34 TAC §

20.509. The VPTS is available at:

https://www.txsmartbuy.gov/vpts.

https://www.txsmartbuy.gov/vpts

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ARTICLE I PURPOSE

The Texas Workforce Commission (TWC) Procurement Services (PS) section will administer the procurement process for this Solicitation, which includes Solicitation publication, handling of communications from

Respondents, as well as managing the receipt of Responses for review and evaluation.

Information regarding TWC and its programs is available online and can currently be accessed at www.twc.texas.gov.

TWC is seeking armed commissioned security guard services at TWC facilities throughout the State of Texas. Current facilities include, but are not limited to, locations in Austin, Fort Worth, McAllen, and El Paso. TWC requires these services to ensure the continuous safety and security of TWC employees, customers, visitors, and property at all identified facilities.

• 1215 Guadalupe Street Austin, Texas 78702 – Guadalupe Building

• 101 E. 15th Street Austin, Texas 78778 – Main Building

• 1411 Brazos Street Austin, Texas 78701 – Annex Building

• 1117 Trinity Street Austin, Texas 78701– Trinity Building

• 4900 N Lamar Street Austin, Texas 78751 – Cris Cole Rehabilitation

Center (CCRC)

• 1359 Lomaland Drive El Paso, Texas 79935 – West Texas Tele-Center

• 400 E. Hackberry Avenue McAllen, Texas 78501 – South Texas Tele

Center

• 307 W. 13th Street Fort Worth, Texas 76102– North Texas Tele Center http://www.twc.texas.gov/

RFP No.3202700009 ver. 1 Page 12 of 74

ARTICLE II SCOPE OF WORK

2.1 OVERVIEW/BACKGROUND

TWC is seeking responses to establish contracts for providing Armed

Commission Security Guards and Security Services for multiple TWC facilities

Identified in Article I. TWC requires armed commissioned security guard services necessary to support the safety and security of TWC Employees, customers, visitors, and property at the identified facilities.

Respondent must affirm its intent to comply with the requirements as stated in Article II Scope of Work, and affirm that it will continue to comply with these requirements during the term of the Contract issued because of this

Solicitation.

2.2 DESCRIPTION OF SERVICES

The Successful Respondent shall be responsible for the complete performance of all the work outlined in these specifications.

A. Failure to perform any of the obligations of the Contract shall be considered non-performance of work and shall result in withholding payment with possible termination of the Contract.

B. The Successful Respondent shall provide the required type and number of security guards at designated facilities simultaneously as requested by TWC

C. TWC may have an urgent requirement to provide additional armed and unarmed security guards for emergency or life- threatening situations, including, but not limited to, a natural disaster, an act of terrorism, a pandemic, or a catastrophic event. This service is on an as-needed basis and must be provided within two hours or less of notification by TWC.

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D. The Successful Respondent shall maintain a business office within the

State of Texas capable of supporting statewide operations.

E. The Successful Respondent’s Security Site Supervisor may be required to reside within the driving distance of each region(s) to which they are assigned.

F. The Successful Respondent shall provide, at no additional cost, a marked vehicle for the roving guard to utilize for performing patrolling duties at assigned TWC facilities. This vehicle shall remain assigned to the TWC contract and shall not be utilized for non-TWC work during service hours.

G. Neither the Successful Respondent nor any of their employees shall perform any work outside of the scope of services authorized by TWC under this contract.

H. The Successful Respondent shall provide and maintain communication equipment sufficient to support security operations at all assigned TWC Facilities. Communication capabilities may include two – way radios, cellular push-to-talk (PTT) device, or equivalent technologies approved by TWC. The Successful Respondent shall ensure continuous communication capabilities between security personnel, supervisors, designated TWC personnel, and the TWC security Contract Administrator throughout all required service hours.

I. The Successful Respondent shall always have enough guards available for duty in case of absences, additional guard requirements, and emergencies.

J. The Successful Respondent and its employees shall be licensed by the State of Texas in a Class B or Class C Private Security Services

Successful Respondent category and cannot have had a license suspended or revoked during the past five (5) years.

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K. Armed Commissioned Guards shall be certified in carrying a weapon prior to being assigned to perform services at TWC. A copy of each security guard’s certification shall be submitted to the TWC Security

Contract Administrator prior to any guard assignment.

L. The Successful Respondent shall provide only commissioned officers trained in a Security Officers Commission School which has been certified by the Texas Board of Private Investigators and Private

Security Agencies. Proof of certification shall be provided by the

Successful Respondent, prior to commencement of any work performed under this contract, for each officer utilized at TWC offices.

M. TWC reserves the right to require the Successful Respondent to replace any individual commissioned officer that does not treat the public and clients of TWC in a firm but courteous manner or does not perform his duties in a manner that would properly prevent hostile actions.

N. Security guard uniforms shall be consistent, with each guard dressed in slacks, security company shirt, and dark shoes. Guards shall maintain a neat and professional appearance with proper grooming and hygiene practices.

2.2.1 Telephone (Local and Cell) Services

A. The Successful Respondent shall maintain telephone and cellular communication capabilities sufficient to support contract operations and provide statewide coverage.

B. The use of a recording/answering device is only acceptable after normal business hours, which are between 6:00 PM and 7:00 AM, Monday through Friday.

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C. An emergency 24-hour response number shall be provided to allow immediate contact with the Site Supervisor(s).

D. The Successful Respondent shall provide communication devices and maintain 24-hour contact availability for site supervisors and other designated contract personnel to ensure immediate communication with TWC.

2.2.2 Successful Respondent Records

Upon written request, the Successful Respondent shall make available to

TWC, at a location designated by TWC or electronically upon request. All personnel payroll records, training records, books of account and other relevant records pertinent to the Contract for the purposes of inspection and audit of such records. Records are to remain available for at least two

(2) years from expiration date of contract.

2.2.3 Successful Respondent, Successful Respondent’s Agents and

Personnel Requirements

A. Only the Successful Respondent and/or their employees performing the security services are permitted on any of the TWC premises.

B. Armed Commissioned Security Guards must have continued education as required under 37 TAC § 35.161(g). Successful

Respondent shall provide Level III certificates issued by the Texas

Private Security Bureau and proof of continuing education upon request.

C. The Successful Respondent shall ensure all armed security officers assigned to TWC complete firearm proficiency training at least quarterly. Training shall be conducted by instructors qualified under applicable Texas DPS requirements. The Successful Respondent shall

RFP No.3202700009 ver. 1 Page 16 of 74 maintain documentation of completed training and provide such documentation to TWC upon request.

2.2.4 Security and Identification

A. The Successful Respondent shall abide by all TWC’s security procedures, rules, and regulations.

B. The Successful Respondent shall conduct a criminal background check on all their employees prior to assignment to any TWC facility.

C. A listing of all the Successful Respondent’s personnel, including contact information and other personal information reasonably requested by TWC for security and access purposes shall be provided to TWC at the beginning of the contract period. The same information must be provided prior to the start or assignment of a new employee.

D. All Successful Respondents’ personnel shall undergo an identification procedure by TWC prior to performance of work. A photo security access card badge shall be provided to each

Successful Respondent’s employees. The badge must be always worn while on TWC premises. The Successful Respondent shall be responsible for the management of the photo security access badges. The Successful Respondent shall be responsible for associated costs to replace lost or stolen badges.

2.2.5 Office Equipment Use

A. Successful Respondents and employees shall only use TWC office equipment assigned by TWC to conduct services as required. Use of any unassigned TWC office equipment, which includes fax machines; copiers; personal computers; calculators; printers; etc., is prohibited unless approved in advance by TWC.

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B. Any theft or damage to TWC equipment resulting from carelessness and/or unauthorized use by Successful Respondent or its employees shall be the responsibility of the Successful

Respondent.

C. The Successful Respondent shall be responsible for the replacement or repair of any TWC property used by the Successful

Respondent or its employees that is damaged or stolen due to the activity of the Successful Respondent’s employees.

D. TWC telephones are restricted to use for emergency contact ONLY.

E. TWC telephones cannot be used for any call, which shall incur a cost to TWC. Each phone is monitored for use. Successful

Respondent shall be responsible for payment of any personal toll calls made from a TWC telephone and any administrative cost imposed by TWC.

2.2.6 Keys and Access Cards to TWC Facilities

A. Successful Respondents shall be held responsible for all keys and access cards issued to them and their personnel.

B. Successful Respondent shall report immediately to the TWC

Security Contract Administrator any lost or missing keys or access cards.

C. Successful Respondent is prohibited from making additional keys to the premises without prior written approval from TWC. Upon cancellation or expiration of this contract, all keys and access cards shall be returned to TWC immediately. Failure to do so shall delay

Successful Respondent’s final payment.

D. The Successful Respondent shall be responsible for paying for the installation or re-keying of locks in the event that any Successful

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Respondent’s employee loses keys to any TWC Facility, access-controlled location. A sufficient quantity of duplicate keys shall be made for all agency staff that will have been issued keys to the specific area or office.

2.2.7 Soliciting

No soliciting is allowed on TWC premises by the Successful Respondent, Successful Respondent agents or their employees. The Successful

Respondent shall inform their employees of this policy prior to beginning work under the contract.

2.2.8 Facility Access

A. The TWC Security Contract Administrator shall designate any imposed time limitations on access routes, entrance gates or doors, parking, and storage areas.

B. The Successful Respondent shall conduct operations in strict observation of the access routes and other established areas.

Under no circumstances shall any of the Successful Respondent’s employees, vehicles, or equipment enter or move upon or into any area not authorized by TWC.

2.2.9 Existing Utilities and Structures

A. The Successful Respondent shall protect the workplace, TWC’s property, adjacent property, and the public. In the event of damage to facilities as a result of the Successful Respondent’s operations, the Successful Respondent shall take immediate steps to notify the TWC Security Contract Administrator and repair or restore all services to satisfaction as approved by TWC. Further, the Successful Respondent shall obtain outside services and repair as necessary, until services are restored. The Successful

Respondent shall also provide, at TWC’s discretion, temporary

RFP No.3202700009 ver. 1 Page 19 of 74 services to maintain uninterrupted use of the facilities and locations.

B. The Successful Respondent shall be responsible for all costs involved in making repairs and restoring disrupted service and is fully responsible for any and all claims resulting from the damage.

C. The TWC Security Contract Administrator may elect to perform such repairs and deduct the cost of the repairs, replacements and outside services for any affected TWC facility or location from amounts otherwise due to the Successful Respondent under contract.

D. With TWC approval, the Successful Respondent shall have the right to utilize air, water, gas, steam, electricity, and similar items from existing outlets at TWC’s expense.

2.2.10 Supervisor and Roving Guard Services Requirements

A. The Supervisor guard shall report daily to the TWC Security

Contract Administrator or designee.

B. The Supervisor shall submit a weekly schedule no later than

Sunday indicating the names and shifts of guards that shall be working that week to the TWC Security Contract Administrator or designee. The schedule shall be sent by e-mail.

C. The Supervisor shall supervise all other Armed Commissioned

Security Guards covered by this contract.

D. The Supervisor shall, on an unscheduled basis, conduct daily tour of the assigned TWC Facilities and locations.

E. The Roving Guard shall, on an unscheduled basis, tour all assigned facilities and locations, every two (2) to three (3) hours during assigned duty hours. Tours shall include inspection of doors, RFP No.3202700009 ver. 1 Page 20 of 74 windows, floors, and equipment. Any unusual conditions shall be reported to designated TWC personnel and Texas DPS, as appropriate.

F. The Supervisor or Roving Guard shall inspect assigned parking lots, parking garages, and entrances, and other designated areas for unauthorized or improperly parked vehicles a minimum of two (2) times per shift.

G. The security guard shall enforce the TWC Parking Administration

Procedures and issue TWC parking citations in accordance with the

TWC Parking Management Policy. The Supervisor or Roving Guard will report on vehicles parked illegally and provide a vehicle description to assist in identifying the vehicle owner. At the request of TWC Parking Administration, the guard shall apply parking decals on vehicles as required.

H. The Supervisor or Roving Guard shall provide relief for other guards as necessary for lunch and breaks.

I. When buildings are unlocked, the Supervisor or Roving Guard shall inspect automatic access doors and other designated building access systems a minimum of two (2) times per shift for proper operation and report any problem to the TWC Security Contract

Administrator or designated representative.

J. TWC may require the security guard to utilize a marked security vehicle when roving on TWC premises.

K. The Supervisor or Roving guard shall maintain a Daily Activity

Report (DAR) on daily events and security activities. The DAR shall be TWC Security Contract Administrator or designated representative by 10:00 A.M. the following workday.

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2.2.11 Locations and Hours of Service Requirements

A. TWC shall not pay off-shift or overtime rates for this service.

B. Successful Respondent shall maintain continuous security coverage during all scheduled service hours, including lunch and break periods.

C. Additional guards and services may be added on an ad hoc basis as requested by TWC for any TWC facility statewide. All requests for additional guards shall be approved by TWC Contract Administrator or designee. A quote for services will be required and a Purchase

Order to be issued, prior to the work being performed.

D. Additional facilities, locations and security personnel requirements may be added, modified, or removed during the term of the contract as security needs arise. All requests for additional guards shall be approved by the Director of Risk and Security Management (RSM) or designee. A quote for services will be required and a Purchase Order to be issued, prior to the work being performed.

E. Duty hours are subject to change during the term of this Contract.

F. Security Guard requirements for the facilities identified in Article I are described below. Additional facilities may be added or removed during the term of the Contract in accordance with Contract requirements.

2.2.11.1 Criss Cole Rehabilitation Center

Criss Cole Rehabilitation Center is a residential facility requiring services as follows:

A. One (1) Armed Commissioned Security Guard covering Duty Hours from 6:15 A.M. through 6:15 P.M, five (5) days per week, Monday through Friday, including official state holidays when the agency is officially closed to public access.

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B. One (1) Armed Commissioned Security Guard covering Duty hours twenty-four (24) hours a day, seven (7) days a week including official state holidays when the agency is officially closed to public access.

2.2.11.2 Guadalupe

A. Guadalupe Building is an office building requiring the services of one

(1) Armed Commissioned Security Guard covering Duty Hours from

6:00 A.M. through 6:00 P.M., five (5) days per week, Monday through

Friday, excluding official state holidays when the agency is officially closed to public access.

2.2.11.3 Main Building

Main Building, an office building, requiring services as follows:

A. One (1) Armed Commissioned Security Guard covering Duty Hours from 6:00 A.M. through 7:00 P.M., five (5) days per week, Monday through Friday, excluding official state holidays when the agency is officially closed to public access.

B. One (1) Armed Commissioned Security Guard covering Duty Hours from 7:00 A.M. through 3:00 P.M., five (5) days per week, Monday through Friday, excluding official state holidays when the agency is officially closed to public access, to be stationed in the foyer to monitor vehicles utilizing the Circle drive.

C. One (1) Armed Commissioned Security Guard Supervisor covering

Duty Hours from 7:00 A.M. through 4:00 P.M., five (5) days per week, Monday through Friday, excluding state holidays when the agency is officially closed to access.

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D. Two (2) Armed Commissioned Security Guards shall cover a 2-hour period on Tuesday, or otherwise as requested by TWC, excluding official holidays when the agency is closed to public access, to station inside and outside of the TWC Commission Meeting room. The

Meeting Schedule will be provided monthly by the TWC Security

Administration or designee to the successful respondent’s Security

Site Supervisor. TWC Commission meeting schedule is to be provided monthly by TWC Security Administrator or designee to the Successful

Respondent’s Security Site Supervisor. A Rover or supervisor may be used to fulfill these duty hours when feasible.

2.2.11.4 Annex Building

Annex Building is an office building, requiring services as follows:

A. One (1) Armed Commissioned Security Guard covering three (3) shifts of Duty Hours from 6:00 A.M. through 2:00 P.M., 2:00 P.M.

through 10:00 P.M. and 10:00 P.M. through 6:00 A.M., Monday through Friday. Weekend duty hours are also required with two shifts at twelve (12) hours per shift 6:00 A.M. to 6:00 P.M. and 6:00 P.M.

to 6:00 A.M.

B. One (1) Armed Commissioned Roving Security Guard covering Duty

Hours from 6:00 A.M. through 5:00 P.M., five (5) days per week, Monday through Friday, excluding official state holidays when the agency is officially closed to public access.

C. The Successful Respondent shall provide and maintain an on-site

24-hour cell phone connection for the Annex Guard. The number shall be published for TWC employees to contact the guard at any time the guard is away from the assigned station.

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2.2.11.5 Trinity Building

Trinity Building is an office building, requiring services as follows:

A. One (1) Armed Commissioned Security Guard covering Duty Hours from 6:00 A.M. through 6:30 P.M., five (5) days per week, Monday through Friday, excluding official state holidays when the office is officially closed to public access.

B. Exit parking garage doors at Trinity will remain open during normal business hours.

The overnight security guard stationed at the Annex shall close the parking garage doors during those scheduled rounds at 7:00 P.M. and respond to after-hours employee request for exit access from the Trinity parking garages.

2.2.11.6 West Texas Telecenter (optional)

The West Texas Telecenter Building is an office building, requiring services as follows:

A. The Successful Respondent shall provide the number of Armed

Commissioned Security Guard necessary to provide continuous coverage during the Duty Hours from Monday through Friday; 7:30

A.M. – 5:30 P.M., five (5) days per week, excluding official state holidays when the office is officially closed to public access.

2.2.11.7 South Texas Telecenter (optional)

The South Texas Telecenter Building is an office building, requiring services as follows:

The Successful Respondent shall provide the number of Armed

Commissioned Security Guard necessary to provide continuous coverage

RFP No.3202700009 ver. 1 Page 25 of 74 during the Duty Hours from 6:45 A.M. to 5:15 P.M., five (5) days per week, Monday through Friday, excluding official state holidays when the office is officially closed to public access.

2.2.11.8 North Texas Telecenter (optional)

The North Texas Telecenter Building is an office building, requiring services as follows:

The Successful Respondent shall provide the number of Armed

Commissioned Security Guard necessary to provide continuous coverage during the Duty Hours from 6:00 A.M. through 5:30 P.M., five (5) days per week, Monday through Friday, excluding official state holidays when the office is officially closed to public access.

2.2.12 Minimum Requirements for Stationed Guards

A. The evening security guard shall ensure that all TWC offices within each facility are secure (doors and windows locked and non-essential lights turned off). Failure to secure a building may result in the termination of the Contract.

B. During the assigned hours, a security guard shall be stationed at each building’s designated security desk.

C. The Armed Commissioned Security Guards shall lock and unlock all designated external access points at all times specified by TWC.

Facility specific access control requirements included doors, gates, and other secured entry points, will be communicated by TWC and may vary upon location.

D. The security guard shall always ensure proper conduct of persons within the buildings by requesting disorderly or abusive individuals to leave premises and when necessary, may report such individuals to Texas DPS authorities and RSM Director or designated

RFP No.3202700009 ver. 1 Page 26 of 74 representative. The Successful Respondent’s use of force policy shall be made available to TWC prior to contract award and thereafter upon request. There will be no change to the Successful

Respondent’s use of force policy without TWC approval.

E. The security guard shall be stationed at security posts and shall, at least hourly, tour the building assigned, related parking area, and exterior sidewalks to deter and disburse any noisy situations, and loitering with no legitimate reason on the property.

F. When the buildings are unlocked, the security guard will inspect

Auto-Handicap doors for operation and report any problem to TWC

Security Administrator or designated representative.

G. Any janitorial service requirements shall be directed to the TWC

Security Administrator or designated representative.

H. Vehicles parked on property after normal business hours (without prior notification), will be noted in the Daily Activity Report (DAR) daily/or (if allowed) submitted to email portal. Vehicles will be reported to the TWC Security Administrator or designated representative if parked over two (2) days.

I. The security guard may be assigned to other TWC Facilities, as required. The Successful Respondent shall ensure personnel are available to respond to security incidents , disturbances, or other operational needs at designated TWC facilities when requested by

TWC.

J. The security guard shall maintain a DAR of daily events and security activities or (if allowed) submitted to email portal.

RFP No.3202700009 ver. 1 Page 27 of 74

2.2.13 Standard of Performance

A. Non-performance in any area regarding performance of service as stated in these specifications or failure to meet the mandatory requirements shall be grounds for termination of Contract.

B. The security guard team reports to the RSM director or designee regarding security or incident issues. Urgent issues must be reported within three (3) minutes, and the issue must be documented in the DAR. Minor issues must be documented in the

DAR by end of shift.

C. All complaints made towards the Armed Commissioned Security

Guards will be investigated by RSM within forty-eight (48) hours of the incident. TWC may conduct specific periodic inspections, audits, or spot checks of security operations to verify compliance with

Contract requirements, post orders, visitor management procedures, and performance standards at any TWC facility.

D. Successful Respondent must utilize an electronic verification tracker to confirm the security staff is patrolling and documenting their daily activities. A daily activities report shall be provided to

TWC’s designated Contract Administrator or designee. TWC may review daily activity reports to verify compliance with Contract requirements and performance standards.

E. TWC may conduct periodic performance review meetings with the

Successful Respondent’s management team to discuss Contract performance, operational issues, corrective actions, and service requirements. TWC may meet with the onsite Armed Commission

Security Guard Supervisor as designated representative as appropriate.

RFP No.3202700009 ver. 1 Page 28 of 74

F. Successful Respondent shall provide Security guards to cover, at a minimum, for the locations, period and days of the week as stated in Section 2.2.11 Locations and Hours of Service Requirements.

Optional locations shall be activated only upon request by TWC.

G. Armed Commissioned Security Guards shall be actively engaged in the performance of duties designated in these specifications.

H. Armed Commissioned Security Guards shall satisfactorily operate equipment at their disposal in the performance of duties including but not limited to telephone, radio and computer, mobile devices, and communication equipment.

I. Successful Respondent shall maintain adequate Armed

Commissioned Security Guards to provide emergency coverage, relief coverage, and continuity of services.

2.3 DELIVERABLES

Table 2: Deliverables

Deliverable Description Frequency / Due

Date

Report to RSM Supervisor reporting to RSM Director Daily

DAR Daily Daily Action report on minor issues Daily

DVR Weekly Daily Verification report submitted to

RSM Director Weekly

10 two-way radio devices For communication between guards, TWC Parking

Administrator, and TWC Security

Contract Administrator.

1 – 2 weeks from date of Contract

Award

RFP No.3202700009 ver. 1 Page 29 of 74

Deliverable Description Frequency / Due

Date

Weekly duty schedule Schedule containing the names and shifts of guards for the next week

(2.2.10.B)

Weekly, no later than Sunday

ARTICLE III SOLICITATION PROCESS

3.1 AUTHORITY

TWC is soliciting the goods services stated in this Solicitation under the authority of Texas Government Code § 2156.122

All official communication (including, but not limited to, Schedule of Event changes, Addenda, and Questions and Answer documents) will be posted to the Electronic State Business Daily (ESBD). TWC has no responsibility to communicate personally with each potential Respondent for this procurement. Each interested party is solely responsible for checking the

ESBD for official TWC communication regarding this procurement.

3.2 SCHEDULE OF EVENTS

The dates in this Schedule of Events are tentative, and TWC reserves the right to modify these dates at any time. At the sole discretion of TWC, events listed in the Schedule of Events are subject to changes and cancellation. Scheduling changes or cancellations made prior to the

Deadline for Submission of Responses will be published as an Addendum posted to the ESBD.

Table 3: Schedule of Events

Event Date and Time

Solicitation Posted to ESBD July 28, 2026

RFP No.3202700009 ver. 1 Page 30 of 74

Event Date and Time

PRE-SOLICITATION CONFERENCE

Attendance is Optional

August 3rd, 2026, 1:00 PM Central

Time

Deadline for Submitting Questions or

Requests for Clarification

August 6, 2026, 1:00 PM Central

Time

Deadline to submit the draft VetHUB

Subcontracting Plan for courtesy review

Draft HSP shall be submitted to:

TWCHUBinfo@twc.texas.gov

August 3, 2026, at 5:00 P.M.

Central Time

Deadline for TWC VetHUB to provide feedback of

Respondent’s draft VetHUB

Subcontracting Plan

August 19, 2026, at 5:00 P.M.

Central Time

Deadline for Submission of

Response

NOTE: Responses must be

RECEIVED by TWC by the deadline.

September 3, 2026, at 10:00 AM

Central Time

Expected Contract Award October 2026

Respondent must submit its Response to TWC in accordance with the due date and time as indicated in this Table 3: Schedule of Events or as changed via an Addendum posted to the ESBD.

mailto:TWCHUBinfo@twc.texas.gov

RFP No.3202700009 ver. 1 Page 31 of 74

3.3 CONTRACT DOCUMENTS

The Contract(s) resulting from this solicitation may consist of the provisions in this solicitation (including its attachments, forms, exhibits, and any Addenda); the Successful Respondent’s Response, any TWC

Request for Revised Response, the Successful Respondent’s Response to the Request for Revised Response, and TWC’s Purchase Order (PO). No prior agreement or understanding, oral or otherwise, of the parties or their agents will be valid or enforceable unless embodied in these documents.

In the event of a conflict between the provisions of these documents, the documents are given the following order of priority: (1) TWC PO; (2) most recent Request for Revised Response (if any); (3) Successful Respondent’s

Response to the Request for Revised Response or Best and Final Offer

(BAFO), if any; (4) Request for Proposal; and (5) Successful Respondent’s

Response.

TWC may elect to have the Contract(s) resulting from this Solicitation consist of a single document. This document will contain all rights and duties of the parties extracted from the relevant terms and conditions of the Solicitation (including its attachments, forms, exhibits, and any

Addenda), the Successful Respondent’s Response, the Request for Revised

Response or BAFO, if any, and Successful Respondent’s Response to the

Request for Revised Response or BAFO, if any. Prior to award, TWC will prepare the Contract for review by the Successful Respondent.

Discussions may be had concerning possible revisions to the draft Contract to clarify points, further define Contract text, or to correct minor technicalities. These discussions are to be finalized and all requests for revisions resolved within ten (10) Business Days after the Successful

Respondent receives the draft Contract for review or such additional time that may be agreed to by TWC. If discussions are not finalized within such

RFP No.3202700009 ver. 1 Page 32 of 74 time frame, the Response may be rejected, and discussions may be initiated with the next highest scoring Respondent.

3.4 ATTACHMENTS AND FORMS

Table 4: Attachments and Forms

Attachment/Form Title

Attachment 1 TWC Terms and Conditions

Attachment 2 Progress Assessment Report (PAR)

Attachment 3 How to Complete the Progress Assessment Report

(PAR)

Attachment 4 VetHSP Instructional Guide

Form 1 Execution of Response

Form 2 Cost Response

Form 3 References

Form 4 Financial Questionnaire

Form 5 VetHUB Subcontracting Plan

Form 6 Substitute W-9 Direct Deposit Form with

Instructions

3.5 SOLE POINT OF CONTACT

All requests, questions, or other communication about this Solicitation must be made in writing to PS, addressed to the person listed below (Sole

Point of Contact) with the Solicitation number in the subject line.

William Fore, CTCD

Procurement Lead

VendorProposals@TWC.texas.gov

3.5.1 Prohibited Communication

Except as provided in Section 3.5 Sole Point of Contact (and Section 3.5.2

Exceptions to the Sole Point of Contact), all communication with TWC mailto:VendorProposals@TWC.texas.gov

RFP No.3202700009 ver. 1 Page 33 of 74 regarding this Solicitation is prohibited. Unless allowable, TWC, its representative(s), and partners will not answer any questions or otherwise discuss the contents of this Solicitation with any potential Respondent or its representative(s). Attempts to ask questions by phone or in person will not be allowed or recognized as valid. Respondents shall rely only on written statements issued by or through TWC designated staff as provided by Section 3.5 Sole Point of Contact.

Failure to comply with these restrictions may result in disqualification of Respondent's Response. These restrictions do not preclude discussions between affected parties for the purposes of conducting business unrelated to this Solicitation.

3.5.2 Exceptions to the Sole Point of Contact

Exceptions to Section 3.5 Sole Point of Contact are as follows:

a. A Respondent with questions relating to the VHSP is permitted to direct those questions to the TWC VetHUB staff via email to:

TWCHUBinfo@twc.texas.gov

b. Where it is expressly directed by the Sole Point of Contact that another designated TWC representative may speak to the

Respondent, such as during Contract negotiations. A Respondent is required to ensure that communications have been authorized by the Sole Point of Contact before engaging in any such communication. Failure to comply with this requirement may result in the disqualification of a Respondent’s Response.

3.6 PRE-SOLICITATION CONFERENCE

TWC will conduct a Pre-Solicitation Conference. For Pre-Solicitation

Conference Information See Section 3.2 Schedule of Events for the date and time. The Pre-Solicitation Conference will include an overview of the mailto:TWCHUBinfo@twc.texas.gov

RFP No.3202700009 ver. 1 Page 34 of 74

Solicitation and a presentation on the VetHSP requirements, if applicable to this Solicitation. A question-and-answer session will also take place regarding general, technical, and VHSP questions.

3.6.1 Attendance

Attendance at the Pre-Solicitation Conference is optional.

The logs will be used by PS to confirm the attendance of a Respondent submitting a Response.

3.6.2 Logistical Information

PS will hold the Pre-Solicitation Conference on the date and time set out in

Section 3.2 Schedule of Events.

People with disabilities who wish to attend the Pre-Solicitation Conference and require auxiliary aids or services shall contact the Sole Point of

Contact identified in Section 3.5 Sole Point of Contact at least seventy-two

(72) hours before the Conference in order to have reasonable accommodation made by TWC.

Pre-Bid Conference: An Optional pre-proposal conference will be held on

Monday, August 3rd, 2026, beginning at 1:00 PM CT at 1117 Trinity Street, Austin, Texas 78701. Following the conference, Respondents may participate in an in-person walkthrough of representative TWC Facilities located in the

Austin area. The walkthroughs are intended to provided Respondents with a general understanding of the work environment and operational conditions that may be encountered under contract. The Walk through will include:

1. 1117 Trinity Street, Austin Texas, 78701

2. 101 East 15th Street, Austin Texas, 78701

3. 15th and Brazos Street, Austin Texas 78701

4. 13th and Guadalupe Street, Austin Texas, 78701

RFP No.3202700009 ver. 1 Page 35 of 74

5. 4900 N Lamar Street, Austin Texas, 78751 – Cris Cole Rehabilitation

Center (CCRC)

Additional Service locations included in this solicitation will not be toured.

Respondents are responsible for incorporating all solicitation requirements into their proposed pricing and staffing plans.

3.6.3 Questions at the Pre-Solicitation Conference

Attendees may submit questions in writing at the conference. All questions must be in the required format and include the information as referenced in Section 3.7 Questions/Requests for Clarification.

During the Pre-Solicitation Conference, TWC may provide responses to questions and requests for clarification, but only written responses posted by TWC as an Addendum to the Solicitation on the ESBD will be considered an official, binding update to the Solicitation.

TWC reserves the right to amend, prior to the Response Deadline, answers previously posted. Amended answers will be posted on the ESBD.

Unauthorized communications with TWC program area staff regarding this

Solicitation before, during, or after the Pre-Solicitation Conference are prohibited. Failure to comply with these restrictions may result in disqualification of Respondent's Response.

3.7 QUESTIONS/REQUESTS FOR CLARIFICATION

TWC will allow written questions and requests for clarification regarding this Solicitation. Questions must be submitted through the TWC

Procurement Portal to the Sole Point of Contact listed in Section 3.5 Sole

Point of Contact by the deadline established in Section 3.2 Schedule of

Events. Include the Solicitation section and page number to which each question applies.

RFP No.3202700009 ver. 1 Page 36 of 74

TWC will post all questions and answers and, if appropriate, an Amended

Solicitation to the ESBD. Responses to questions or other written requests for clarification will not be provided individually to prospective

Respondents submitting questions.

TWC reserves the right to amend answers previously posted. Amended answers will be posted to the ESBD. It is the Respondent’s responsibility to check the ESBD. TWC also reserves the right to provide a single consolidated response to all similar questions at the agency’s sole discretion.

Questions or requests for clarification received after the deadline in

Section 3.2 Schedule of Events may be reviewed by TWC but may not be answered. Only TWC's written answers posted on ESBD, in accordance with this section, are binding.

3.8 ADDENDA

Shall an addition or correction become necessary after the Solicitation is issued, an Addendum relating the necessary information will be posted to the ESBD. Respondents are responsible for periodically checking the ESBD for addenda or additional information. Respondents are required to acknowledge the Addenda by returning the signed

Acknowledgment of Addenda with the Response. Failure to do so does not absolve a Respondent from the requirements contained within any Addenda.

3.9 VETHUB SUBCONTRACTING PLAN

The Respondent must submit the VetHUB Subcontracting Plan (HSP) in accordance with Section 4.5 Submission Method. The HSP should be labeled: “VetHUB Subcontracting Plan,” and include all supporting documentation in accordance with Form 5 - VetHUB Subcontracting

Plan. The TWC VetHUB goal is 6.50 percent for all services provided for

RFP No.3202700009 ver. 1 Page 37 of 74 the contract. VETHUB HSP is also available at:

https://comptroller.texas.gov/purchasing/vendor/hub/forms.php

See VETHSP Instructional Guide, Attachment 4.

The final HSP must be submitted with the Response by the deadline in

Section 3.2 Schedule of Events. Responses that do not include a completed HUB Subcontracting Plan shall be rejected due to material failure to comply with Texas Government Code § 2161.252(b).

3.9.1 VetHSP Courtesy Review

A courtesy review of a Respondents completed VetHSP by TWC is optional and is available upon request to assist Respondent in providing a compliant and responsive…