Section J8 Past Performance Questionaire 20161222.pdf

DTFAWA-17-R-NVRP

ATTACHMENT J-8 PAST PERFORMANCE QUESTIONAIRE

Part A: Past-Performance Summary

Offerors must complete a Past-Performance Summary for three (3) past-performance references in accordance with Section L.17.5 using the form provided on the following pages. The Past-Performance Summaries must be submitted within PHASE II - Volume IV of the proposal by the date and time identified in Section L.7.

The Offeror shall complete Part A, which must not exceed 2 pages in length. Responses to Blocks 3 and 4 (including portions on separate pages) must be in Times New Roman 12-point font.

Part A- Past-Performance Summary Block 1: Identification of Prime and Team Member That Performed the Effort

a. Name of NVRP Offeror (i.e., the Prime):

b. Name and role of entity, submitting this Past Performance, on the Referenced Contract (e.g., Prime, Subcontractor, Other). If “other,” provide explanation:

Block 2: Customer and Contract Highlights

a. Customer Name (Agency or Company):

b. Contract Title:

c. Contract Number:

d. Contract Period of Performance (including options): [start date] to [end date or ongoing]

e. Contract Type: (check all that apply)

Fixed Price Cost Plus Fixed Fee Cost Plus Incentive Fee Cost Plus Award Fee IDIQ/Task Order Labor Hour T&M Other (specify):

f. Total Contract Value (across maximum period of performance):

g. Portion of Contract Value (in $) Performed by the entity listed in Block 1b:

h. Name of Customer Point of Contact: [the person to whom Part B will be given]

i. Customer Point of Contact Telephone Number:

j. Customer Point of Contact E-mail Address:

Block 3: Description of Work Efforts Performed or Services Provided

Block 4: Relevance to NVRP Requirements (in terms of functional scope and complexity)

Part B: Past-Performance Customer Survey

Instructions to Offerors:

The Offeror must provide the Past-Performance Customer Survey (Part B) to appropriate customer points of contact for the three (3) Past-Performance Summaries (Part A) submitted by the Offeror in Volume IV of the Offerors PHASE II proposal. For Government references, the Customer Survey must be provided to at least two (2) references (one from the Contracting Officer (CO) and one from the program staff) for each of its past performance examples. The program staff references should include individuals with firsthand knowledge of the Offerors performance such as a Contracting Officer’s Representative (COR) or a Task Order manager or Representative.

For past performance under other contracts, such as commercial contracts, the Customer Survey must be provided to individuals with duties similar to those of the Government CO and COR.

To aid the person completing the survey, the Offeror must complete Block 1 of the Customer Survey to identify its name and the specific contract being referenced.

The Offeror is responsible for following up and encouraging references to submit the Customer Survey. The due date for the completed Customer Surveys is the same as the due date for all proposal volumes identified in Section L.7. The Customer Survey must be submitted directly by the person completing the survey via e-mail to the FAA CO identified in Section L.5 of the NVRP SIR.

Instructions to the Person Completing the Customer Survey:

In order to assess Offerors responding to the Federal Aviation Administration’s (FAA’s) Screening Information Request (SIR) for NAS Voice Recorder Program (NVRP), the FAA is seeking past performance information with respect to each Offeror. You have been selected as a Past-Performance reference by one of the Offerors. The name of the Offeror, contract title, and contract number are identified on the next page under Block 1.

Please correct any information in Block 1 that was not accurately provided by the Offeror. Within the Customer Survey, the Offeror is referred to as “the Contractor” relative to its support of your organization.

You are requested to complete Blocks 2 through 4 of the Customer Survey. The Customer Survey is predominantly in a multiple-choice format. Narrative explanations are only requested when a rating of Marginal or Unsatisfactory is indicated.

Please print the completed Customer Survey, sign in Block 4, scan to PDF format, and e-mail to charles.mcgovern@faa.gov no later than 2:00pm Eastern Daylight Time on TBD.

The subject line in the submission e-mail should clearly indicate: NVRP Past- Performance Questionnaire Submission for <Contractor’s Name>. The e-mail message must originate from your Government or Corporate e-mail address, as applicable. If needed, you may receive a follow-up phone call or e-mail to confirm or clarify information.

If you have questions regarding this survey or require assistance, please email inquiries to Charles McGovern@faa.gov or call (202) 267- 8468.

Part B - Past Performance Customer Survey

Block 1: Offeror Information (completed by the Contractor)

a. Contractor name:

b. Contract title:

c. Contract number:

d. Role on contract (e.g., prime or subcontractor):

e. Period of Performance: [start date] to [end date or ongoing]

Block 2: Reference Information

a. Name:

b. Name of Organization (Agency or Company):

c. Current Position Title:

d. Role on Referenced Contract (e.g., CO, COR, PM):

e. Mailing Address:

f. Telephone number:

g. E-mail Address:

Area 1: Timeliness of Performance – To what extent did the Contractor adhere to contract delivery schedules.

Please objectively assess the requesting firm in each performance element below by assigning an “X” to the most appropriate rating as described below:

Definition of rating:

Exceptional

• Contractor consistently exceeded requirements and expectations

Good

• Contractor met and sometimes exceeded requirements and customer

Satisfactory requirements

Marginal

• Contractor did not consistently meet requirements and was sometimes below customer

Unsatisfactory

• Contractor frequently did not meet requirements and was often below customer

Assessment (check one):

Exceptional Good Satisfactory Marginal Unsatisfactory

Explanation (if rating is Marginal or Unsatisfactory):

Area 2: Quality of Service Delivery – To what extent did the Contractor consistently provide services that met or exceed your expectations. To what extent did the Contractor meet Logistics requirements. To what extent did the Contractor solve contract performance problems without extensive guidance from the customer.

Definition of rating:

Exceptional

• Contractor consistently exceeded and sometimes exceeded consistently meet requirements and was sometimes frequently did not meet requirements and was often below

Area 3: Program Management – To what extend did the Contractor successfully manage all aspects of the contract. Did the Contractor commit adequate resources in a timely manner to the contract in order to meet the requirement and delivery schedule? Did the Contractor implement corrective actions when appropriate?

Definition of rating:

Exceptional

• Contractor consistently exceeded and sometimes exceeded requirements consistently meet requirements and was sometimes frequently did not meet requirements and was often below

(check one):

Area 4: Customer Relationship – To what extent did the Contractor communicate in an effective and proactive manner. To what extent was the Contractor proactive in responding to problems, issues and customer concerns?

Definition of rating:

Exceptional

• No change orders were submitted.

• No change orders were submitted.

• Minimal number of change orders were submitted submitted severall change orders submitted numerous change orders.

Explanation (if rating is Marginal or Unsatisfactory)

Area 5: Maintenance and Problem Tracking – To what extent was the Contractor’s maintenance and problem tracking system sufficient? Did the Contractor keep the customer informed of status in a timely manner?

Definition of rating:

Exceptional

• Contractor consistently exceeded requirements and met and sometimes exceeded requirements met

• Contractor did not consistently meet requirements and was sometimes frequently did not meet requirements and was often

Area 6: Maintenance and Repair – Did the Contractor provide maintenance and repair service? Did they meet the terms of the contract in a timely and cost efficient manner?

Definition of rating:

Exceptional

• Contractor consistently exceeded and sometimes exceeded requirements not consistently meet requirements and was sometimes below frequently did not meet requirements and was often

Area 7: Training and Documentation – Did the Contractor provide training? Did the Contractor provide Technical documentation (e.g. user manuals)? Was the training and documentation user friendly and sufficient for your operation?

Definition of rating:

Exceptional

• Contractor consistently exceeded and sometimes exceeded requirements not consistently meet requirements and was sometimes frequently did not meet requirements and was often below

Given the choice, would you do business with this contractor again?

Yes No

Any additional comments you would like to share:

Block 4: Signature

Signature Date