Draft_PWS Operations Management.pdf

CIVIL ENGINEERING 8

SERVICES 9

TINKER BASE OPERATIONS 11

SUPPORT SERVICE 12

TINKER AIR FORCE BASE, OK 14

Prepared by: 18 72d Civil Engineer Directorate 19

72 ABW/CEO 20

7535 5th St, Ste 101 21

Tinker Air Force Base, OK 73145-9010 22

June 2024 24

DRAFT

PREFACE 27

CIVIL ENGINEERING SERVICES 28

TINKER BASE OPERATIONS SUPPORT SERVICE 29

PERFORMANCE WORK STATEMENT 30

72d AIR BASE WING 31

TINKER AIR FORCE BASE, OKLAHOMA 32

Base Profile and Mission 34

Tinker Air Force Base (TAFB) is centrally located in Oklahoma about 5 miles from downtown 35 Oklahoma City in southeast Oklahoma County. It occupies 5,904 acres and is generally bounded 36 on its north perimeter by I-40. Since the early 1940s, the base has been an important part of the 37 state with a current annual economic impact of more than $4.5 billion. 38

TAFB’s primary mission is to manage, store, and maintain components, end items, and major 39 weapon systems assigned to the Oklahoma City Air Logistics Center (OC-ALC), which is one of 40 three Air Force Sustainment Center (AFSC) depot level maintenance facilities in the Air Force. 41 The AFSC is headquartered at TAFB in the nearly mile-long building 3001. 42

The 72d Air Base Wing (72 ABW) is the host unit at TAFB. Their primary mission is to provide 43 responsive installation and support services to HQ AFSC and 45 associate units assigned to six 44 major commands—all of which comprise TEAM TINKER. 45

TAFB is home to three major flying wings to include the largest flying wing in Air Combat 46 Command, the 552d Air Control Wing. The Navy’s Strategic Communications Wing ONE with 47 more than 1,300 sailors, civilians, and contractors also headquartered on TAFB. Finally, the Air 48 Force Reserve Command’s 507th Air Refueling Wing with 1,500 members. 49

Other major associate units on TAFB include the 38th Cyberspace Engineering Installation 50 Group, responsible for planning, engineering, installing, removing and relocating communications 51 and information systems worldwide for the Air Force. The Defense Logistics Agency, Defense 52 Distribution Center Oklahoma City, Oklahoma, provides TEAM TINKER with 24-hour 53 distribution support in more than 3.1 million square feet of space. 54

The 72d Civil Engineer Directorate (CE) enhances TAFB’s mission capability by providing world 55 class, efficient and effective support to sustain, restore, modernize, and protect TAFB’s facilities, 56 infrastructure, and environment. CE and other Wing organizations support over 31,000 military, 57 civilian, and contractor personnel. There are over 20.2 million square feet in 1,151 facilities on 58

TAFB. 59

Our objectives for this service contract reflect the above mission statement. Specifically, the 60 provider shall: 61

Maintain and repair TAFB’s facilities and infrastructure, both built and natural, to ensure 62 the delivery of war-winning expeditionary capabilities to the war fighter. 63

Effectively run physical plant operations and deliver high quality services. 64

Continue to modernize the installation so that essential facilities and services are available 65 to carry out assigned missions on-time and within budget. 66

Continuously improve services and capabilities to meet our mission and achieve our 67 vision. 68

Encourage energy conservation and the efficient use of personnel and materials. 69

Ultimately, the Base Civil Engineering Government and Contractor team is responsible for proper 70 stewardship and management of TAFB’s valuable resources and compliance with applicable laws, 71 directives, and regulatory requirements. TAFB’s family housing, potable water, sanitary sewer 72 system and primary electrical distribution systems have privatized; therefore, the Service Provider 73 (SP) is responsible for coordinating work requirements with the various privatization contractors. 74 The Performance Work Statement (PWS) which follows provides specific requirements. 75

76 DRAFT

Table of Contents 77

1. OPERATIONS MANAGEMENT. ............................................................................................... 8 78

1.1. Description of Services. .............................................................................................................. 8 79

1.2. General Requirements. ............................................................................................................... 8 80

1.3. Imperatives. ............................................................................................................................... 11 81

1.3.1. Overall...................................................................................................................................... 11 82

1.3.2. Operations Management. ......................................................................................................... 11 83

1.3.3. Operations Engineering. .......................................................................................................... 12 84

1.3.4. Operations and Maintenance.................................................................................................... 12 85

1.4. Levels of Service (LoS). ............................................................................................................ 12 86

1.5. Minimum Team Complement. ................................................................................................. 12 87

2. REQUIREMENTS & OPTIMIZATION (R&O). (FO: CLIN X0003) ................................... 13 88

2.1. Demand Maintenance / Customer Service. (FO: CLIN X0003) ........................................... 13 89

2.2. Corrective Maintenance Work Task Requirements. (FSRM: CLIN X0001) ..................... 16 90

2.3. Priority 2A. Plant Operations (Boilers, Chilled Water, Industrial Wastewater 91 Treatment Plant) and Preventive Maintenance (PM). (FO: CLIN X0003) ................................ 17 92

2.4. Scheduled Corrective Maintenance – Priority 3. (FSRM: CLIN X0001) ............................ 19 93

2.5. Facility Operations Facility Projects (FOFPs). (FO: CLIN X0003) ..................................... 20 94

2.6. Enhancement 4A/4B. (FO/FSRM Funds: CLINs X0001, X0003) ........................................ 21 95

2.7. Preventive Maintenance (PM). (FSRM: CLIN X0001). ........................................................ 22 96

2.8. Work Request Work Group / Work Request Review Board. (FO: CLIN X0003) ............. 23 97

3. OPERATIONS ENGINEERING SUPPORT. (FO: CLIN X0003) ......................................... 24 98

3.1. In-House Maintenance & Repair Capability/Planning. (FO: CLIN X0003) ...................... 25 99

3.2. Building Automation Energy Analysis. (FO: CLIN X0003) ................................................. 25 100

3.3. Material Control. (FO: CLIN X0003) ..................................................................................... 26 101

3.4. U-Fix-It Program Management. (FO: CLIN X0003) ............................................................ 27 102

3.5. Ancillary Programs. (FO: CLIN X0003) ................................................................................ 28 103

3.6. Warranty Management. (FO: CLIN X0003) .......................................................................... 29 104

3.7. Predictability Based Maintenance (PdM) Program. (CSAG: CLIN X0007) ...................... 29 105

4. OPERATIONS AND MAINTENANCE .................................................................................... 33 106

4.1. Heavy Repair. (FSRM: CLIN X0001) ..................................................................................... 33 107

4.2. Infrastructure Systems. ............................................................................................................ 39 108

5. FACILITY SYSTEMS ................................................................................................................ 49 109

5.1. Facility System. (FSRM: CLIN X0001) .................................................................................. 49 110

5.2. Industrial Control Systems (ICS). (FSRM: CLIN X0001) .................................................... 49 111

5.3. Fire Alarms. (FSRM: CLIN X0001)........................................................................................ 50 112

5.4. Electrical Systems. (FSRM: CLIN X0001) ............................................................................. 50 113

5.5. Power Production. (FSRM: CLIN X0001) ............................................................................. 51 114

5.6. Entry Gate (Vehicle) Denial Barriers. (FSRM: CLIN X0001) ............................................. 52 115

5.7. Fire Suppression Pumps. (FSRM: CLIN X0001)................................................................... 52 116

6. CONTRACT PERFORMANCE STANDARDS. ...................................................................... 52 117

6.1. Services Summary Table:......................................................................................................... 54 118

6.2. Government Surveilance. ......................................................................................................... 58 119

7. RELATED PUBLICATIONS. .................................................................................................... 62 120

EXHIBIT A – DATA REQUIREMENTS 122

APPENDIX A – CONTRACTOR SERVICES: ......................... Error! Bookmark not defined. 124

1. CONSEQUENCES OF FAILURE TO PERFORM REQUIRED SERVICES. ....... Error! 125 Bookmark not defined. 126

2. RESOURCE MANAGEMENT. .............................................. Error! Bookmark not defined. 127

2.1. Information Management. .................................................... Error! Bookmark not defined. 128

2.1.1. Data Management. .............................................................. Error! Bookmark not defined. 129

2.1.2. Records Management. ........................................................ Error! Bookmark not defined. 130

2.1.3. Freedom of Information Act (FOIA) Program. ............... Error! Bookmark not defined. 131

2.2. Automatic Data Processing Equipment (ADPE). ............... Error! Bookmark not defined. 132

3. ADMINSTRATIVE ACTIVITIES.......................................... Error! Bookmark not defined. 133

3.1. Service Provider Meetings. ................................................... Error! Bookmark not defined. 134

3.1.1. Agendas. ............................................................................... Error! Bookmark not defined. 135

3.1.2. Meeting Minutes.................................................................. Error! Bookmark not defined. 136

3.2. Other Meetings. ...................................................................... Error! Bookmark not defined. 137

3.3. Government Queries. ............................................................. Error! Bookmark not defined. 138

3.4. Suspense Tracking. ................................................................ Error! Bookmark not defined. 139

3.5. Administrative Correspondence. .......................................... Error! Bookmark not defined. 140

3.6. Foreign Object Damage (FOD) Prevention Plan. ............... Error! Bookmark not defined. 141

3.7. Facility Manager. ................................................................... Error! Bookmark not defined. 142

3.8. Key Personnel. ........................................................................ Error! Bookmark not defined. 143

3.9. Security Requirements. ......................................................... Error! Bookmark not defined. 144

3.10. Civil Engineer Emergency and Force Protection Response.Error! Bookmark not defined. 145

3.11. Administrative Supplies. ..................................................... Error! Bookmark not defined. 146

3.12. Environmental Management Responsibilities. .................. Error! Bookmark not defined. 147

3.12.1. Notification Requirements. .............................................. Error! Bookmark not defined. 148

3.12.2. Environmental, Safety, and Regulatory Inspections. .... Error! Bookmark not defined. 149

3.12.3. Environmental Controls. .................................................. Error! Bookmark not defined. 150

3.12.4. Fire Ant Compliance......................................................... Error! Bookmark not defined. 151

3.12.5. Texas Horned Lizards. ..................................................... Error! Bookmark not defined. 152

3.13. Permit Requirements. .......................................................... Error! Bookmark not defined. 153

3.14. Debris Removal. ................................................................... Error! Bookmark not defined. 154

3.15. Oversight Support. ............................................................... Error! Bookmark not defined. 155

3.16. Reserve and Guard Component Augmentation. ............... Error! Bookmark not defined. 156

3.17. Coordination with Other Government Agencies. ............. Error! Bookmark not defined. 157

3.18. Coordination with Other Maintenance Providers (OMP).Error! Bookmark not defined. 158

4. SP EMPLOYEES. ..................................................................... Error! Bookmark not defined. 159

4.1. Vehicle Operations. ................................................................ Error! Bookmark not defined. 160

4.2. Airfield Vehicle Operations. ................................................. Error! Bookmark not defined. 161

4.3. Employee Requirements. ....................................................... Error! Bookmark not defined. 162

4.4. Secret Security Clearance. .................................................... Error! Bookmark not defined. 163

4.5. Employee Training................................................................. Error! Bookmark not defined. 164

5. CONTRACTOR QUALITY CONTROL MANAGEMENT.Error! Bookmark not defined. 165

5.1. Quality Control Program. ..................................................... Error! Bookmark not defined. 166

5.2. Independent Inspection. ........................................................ Error! Bookmark not defined. 167

5.3. Quality Control Plan. ............................................................ Error! Bookmark not defined. 168

6. SAFETY PROGRAM MANAGEMENT. .............................. Error! Bookmark not defined. 169

6.1. OSHA Compliance. ................................................................ Error! Bookmark not defined. 170

6.2. Safety and Health Plan. ......................................................... Error! Bookmark not defined. 171

6.3. Asbestos Operating Plan (AOP). .......................................... Error! Bookmark not defined. 172

7. CONTRACT INITIATION AND CLOSE-OUT REQUIREMENTS:Error! Bookmark not 173 defined. 174

7.1. Transition-In. ......................................................................... Error! Bookmark not defined. 175

7.2. Transition-Out........................................................................ Error! Bookmark not defined. 176

8. PROPERTY CONTROL. ........................................................ Error! Bookmark not defined. 177

8.1. Property Control System (PCS). .......................................... Error! Bookmark not defined. 178

8.2. Base Equipment Supply Custodians. ................................... Error! Bookmark not defined. 179

8.3. Physical Inventory. ................................................................ Error! Bookmark not defined. 180

8.3.1. Phase-In Joint Inventory. ................................................... Error! Bookmark not defined. 181

8.3.2. Joint Inventory. ................................................................... Error! Bookmark not defined. 182

8.3.3. Phase-Out Joint Inventory. ................................................ Error! Bookmark not defined. 183

8.4. Inventory Lists Including Disposed GFP. ............................ Error! Bookmark not defined. 184

8.5. Loss, Damage, or Destruction (LDD). .................................. Error! Bookmark not defined. 185

8.6. Plant Clearance. ..................................................................... Error! Bookmark not defined. 186

9. Information. ............................................................................... Error! Bookmark not defined. 187

9.1. Forms and Publications. ........................................................ Error! Bookmark not defined. 188

9.2. Directives. ............................................................................... Error! Bookmark not defined. 189

9.3. Hours of Operation. ............................................................... Error! Bookmark not defined. 190

9.3.1. Normal Duty Hours. ........................................................... Error! Bookmark not defined. 191

9.3.2. After-Duty Hours. ............................................................... Error! Bookmark not defined. 192

9.3.3. 24-Hour Operations. ........................................................... Error! Bookmark not defined. 193

9.3.4. Federal Holidays and Commander Designated Shutdown Days. . Error! Bookmark not 194 defined. 195

9.4. Physical Security. ................................................................... Error! Bookmark not defined. 196

9.4.1. Key Control. ........................................................................ Error! Bookmark not defined. 197

9.5. Fire Prevention and Protection............................................. Error! Bookmark not defined. 198

9.6. Emergency Procedures. ......................................................... Error! Bookmark not defined. 199

9.7. Conservation of Utilities. ....................................................... Error! Bookmark not defined. 200

9.8. Delivery Information. ............................................................ Error! Bookmark not defined. 201

9.8.1. Commercial Vehicle Entry Gate........................................ Error! Bookmark not defined. 202

9.8.2. Deliveries to Building 3001. ................................................ Error! Bookmark not defined. 203

9.9. Organizational Conflict of Interest. ..................................... Error! Bookmark not defined. 204

APPENDIX B – GOVERNMENT SERVICES 206

1. GOVERNMENT FURNISHED PROPERTY AND SERVICES. ...... Error! Bookmark not 208 defined. 209

2. GOVERNMENT FURNISHED PROPERTY (GFP). .................. Error! Bookmark not defined. 210

2.1. RP Furnished As Is. ............................................................... Error! Bookmark not defined. 211

2.2. Government Furnished Plant Equipment (GFP)................ Error! Bookmark not defined. 212

2.3. GFP Base Supply Items (R14, EAID, CA/CRL Account). . Error! Bookmark not defined. 213

3. GOVERNMENT FURNISHED SERVICES: ............................... Error! Bookmark not defined. 214

3.1. Security Forces. ...................................................................... Error! Bookmark not defined. 215

3.2. Fire and Emergency Services. ............................................... Error! Bookmark not defined. 216

3.3. Emergency Medical Service. ................................................. Error! Bookmark not defined. 217

3.4. Utilities. ................................................................................... Error! Bookmark not defined. 218

3.5. Postal. ...................................................................................... Error! Bookmark not defined. 219

3.6. Telephone. ............................................................................... Error! Bookmark not defined. 220

3.7. Custodial Services. ................................................................. Error! Bookmark not defined. 221

3.8. Refuse Collection. ................................................................... Error! Bookmark not defined. 222

3.9. Insect And Rodent Control. .................................................. Error! Bookmark not defined. 223

3.10. Grounds Maintenance. ........................................................ Error! Bookmark not defined. 224

3.11. RP Maintenance. .................................................................. Error! Bookmark not defined. 225

3.12. On-Base Transportation. ..................................................... Error! Bookmark not defined. 226

3.13. Local Area Network (LAN)................................................. Error! Bookmark not defined. 227

3.14. Base Supply Equipment Custodian Training. ................... Error! Bookmark not defined. 228

3.15. Base Support......................................................................... Error! Bookmark not defined. 229

APPENDIX C 232

C.1. ACRONYMS AND ABBREVIATIONS 233

C.2. HISTORICAL DATA 234

C.3. ENVIRONMENTAL REQUIREMENTS 235

C.4. MAPS AND FACILITY DRAWINGS 236

C.5. GOVERNMENT-FURNISHED ITEMS 237

C.6 LIST OF STANDARD OPERATING PROCEDURES 238

C.7 MINIMUM TEAM COMPLIMENT 239

1. OPERATIONS MANAGEMENT. 240

1.1. Description of Services. The service provider (SP) shall effectively and efficiently operate, 241 maintain, and repair Air Force real property (RP) and Real Property Installed Equipment (RPIE) 242 through employment of asset management principles at Tinker Air Force Base (TAFB) and off-243 base locations supported by TAFB. This is accomplished by providing execution, management, 244 and oversight of facility and infrastructure operations, maintenance and repair, materiel control, 245 work planning, and customer service. Also includes capability to respond to and mitigate any 246 infrastructure-related emergency conditions and contingency operations when necessary. For the 247 purposes of this PWS, service provider means the Awardee Contractor and all of its employees 248 and subcontractor personnel. 249

This requirement has been determined to be mission essential and does require support during a 250 crisis as defined in DFARS 252.237-7023. 251

The functional organization chart is designed to provide a reference to how the Air Force Civil 252 Engineer (CE) community organizes and labels both trade crafts as well as overall operations 253 maintenance management. This PWS will make use of this convention in order to provide 254 consistency with all other published guidance and training for civil engineers. The service 255 provider (SP) is not required to organize their staff in this manner. The SP is required to follow 256 standard maintenance work record keeping using trade focused ‘shop’ assignments using standard 257 workgroup conventions used in NEXGEN- IT to ensure enterprise, Major Command (MAJCOM), 258 and base data supports data analytical requirements and preserves maintenance history in a 259 consistent manner. 260

1.2. General Requirements. Service Provider (SP) shall: 261

1.2.1. Provide all management, labor, tools, vehicles, equipment, fuel, services, and training 262 required to fulfill all life-cycle operations and maintenance of facilities, non-privatized 263 infrastructure, real property (RP), real property installed equipment (RPIE), real property similar 264 equipment (RPSE), equipment authorization inventory data (EAID) equipment, and 265 geographically separated properties to support the local missions. Comply with all applicable and 266 most current Occupational Health and Safety Administration (OSHA), Environmental Protection 267 Agency (EPA), National Fire Protection Association (NFPA), International Building Code, 268 International Plumbing Code (IPC), Unified Facilities Criteria (UFC), Department of Defense 269 (DoD), AF, federal, state and local codes and requirements, and environmental regulations as well 270 as higher headquarters standards and instructions. 271

When weather is expected to be below freezing, SP shall ensure that all operational and standby 272 equipment, piping, plumbing fixtures, dampers, chemical storage tanks and contents, and indoor 273 chemical storage areas and contents are protected from freeze damage. 274

Government Property (GP) is all property owned or leased by the government. GP is incidental to 275 the place of performance, when the contract requires contractor personnel to be located on a 276 government site or installation, and when the property used by the contractor within the location 277 remains accountable to the government. Items considered to be incidental to the place of 278 performance include, for example, office space, telephones, chairs, computers, and fax machines. 279 GP does not include intellectual property and software. The contractor will be provided with GP 280 for the duration of this contract and only as needed for the performance of this contract. GP is 281 being furnished on an “As Is” basis. The contractor shall be required to sign for the GP as 282 required and requested by the contracting officer (CO) / contracting officer representative (COR). 283 The contractor is accountable for this GP and also responsible for its DRMO disposition. 284

The contractor has the option but not required to obtain passenger and vehicles/equipment 285 required under this contract through GSA Vehicle Lease Program. Electric and/or hybrid vehicles 286 shall be utilized wherever charging stations are available (16 charging stations available at B414). 287 The contractor shall manage GSA fuel card use IAW local policy. The contractor shall coordinate 288 and pickup new or replacement GSA vehicles. 289

Note: Government furnished property (GFP), Appendix C.5, is provided for the purpose of 290 reducing contract costs incurred by the Government. GFP does not relieve the SP of the 291 requirement to provide tools, equipment, and vehicles. The SP is responsible for all costs 292 associated with using GFP, including fuel and maintenance. 293

1.2.2. Populate, maintain, update, generate, and manage data and reports from current and 294 government designated replacement database system(s), including but not limited to Next 295 Generation Information Technology (NEXGEN-IT), Air Program Information Management 296 System (APIMS), Storage Tank Accounting and Reporting (STAR), EESOH-MIS, Enterprise 297 Military Housing (eMH), Management Internal Control Toolset (MICT), Air Force Equipment 298 Management System (AFEMS), Standard Base Supply System (SBSS), and Electronic Records 299 Management System (ERMS), and applicable sustainment management systems ensuring data is 300 complete and accurately updated. Provide information updates to GeoBase. 301

1.2.3. Generate, distribute, file, and maintain records of all required inspections, testing, training, 302 certifications, operating instructions, appointments, and policy letters. 303

1.2.4. Provide data, reports, information and support to government designated CE 304 representatives. 305

1.2.5. Conduct and participate in ad hoc meetings, teleconferences, briefings, and information 306 exchange with base and higher headquarters staff when needed. 307

1.2.6. Complete all applicable MICT checklists assigned by the Government and submit for 308 Government validation in accordance with (IAW) the Commanders Inspection Program. 309

1.2.7. Develop and implement a self-inspection program for respective functions to address the 310 areas outlined in the current AF Inspector General (IG) Inspection Guidance and take appropriate 311 action(s) to comply with the IG Guidance. 312

1.2.8. Provide courteous, responsive and professional customer service and ensure personnel are 313 timely in support of scheduled appointments. 314

1.2.9. Provide efficient and economic professional inspection, maintenance, repair, operations, 315 and minor alterations, taking into account total system life cycle costs and impact on the quality of 316 service received by the customers. 317

1.2.10. Accomplish services in a timely manner using standardized work methods and procedures 318 IAW commercial practices and continuously evaluate practices to improve their effectiveness. 319

1.2.11. Provide priority service to assets designated as critical by the Government. 320

1.2.12. Ensure and document proper coordination of all maintenance and alterations on facilities 321 listed on the historic registry. 322

1.2.13. Effectively utilize new technology and engineering methods to reduce operational and 323 maintenance cost and maximize the use of highly efficient products and maintenance processes 324 wherever practical and as warranted by life cycle analysis. 325

1.2.14. Ensure finished work request meets customer requirements. 326

1.2.15. Be aware of asbestos, lead based paint and Polychlorinated Biphenyls (PCBs) during 327 construction, maintenance, repair activities, and take necessary actions in coordination with the 328 Environmental Activity. 329

1.2.16. Provide refuse collection, disposal and recycling of self-generated construction and 330 demolition debris. 331

1.2.17. Ensure worksite is clean and free of work material debris upon completion of work. 332

1.2.18. Ensure Controlled Unclassified Information and Privacy Act information are properly 333 marked and protected from unauthorized access, disclosure, or manipulation IAW DoDI 334

5200.48_DAFI 16-1403, Controlled Unclassified Information (CUI). Implement appropriate 335 Operations Security (OPSEC), IAW AFI 10-701, Operations Security (OPSEC). 336

1.2.19. Participate in and support government provided assessments, for example, Civil Engineer 337 Maintenance Inspection and Repair Team (CEMIRT), Functional Configuration Audit, Asset 338 Visibility Team, Energy Audits, Airfield Pavement Evaluation and related support requirements. 339

1.2.20. Participate in and support Base exercises when required. 340

1.2.21. Provide continuous emergency support 24-hours-per-day, 7-days-per-week, 365 days-per-341 year (24/7). 342

1.2.22. Perform base recovery operations following man-made and natural disasters by quickly 343 identifying damage, establishing repair priorities, and determining and reporting estimated cost 344 for securing temporary and permanent repairs and completing facility and infrastructure 345 restorations as directed by Base Civil Engineer (BCE). Document and track all damages in a 346 Damage Assessment Tool database/spreadsheet. 347

1.2.23. Support Special events such as Air Shows, Picnics, Distinguished Visitor visits, etc. 348

1.3. Imperatives. 349

1.3.1. Overall. SP shall: 350

Respond to emergencies and mitigate (refer to para 2.2.2.). 351

Provide government with Courses of Action (COAs) resulting in cost effective lifecycle 352 management of maintenance and repair investments. 353

Maintain assets at current condition, if rated deficiency free, or improve condition and 354 performance over Period of Performance, if not rated deficiency free. 355

Provide input and recommendations to life cycle management planning feeding activity 356 management (AMP, sub-AMP) optimizing maintenance investment of in-house (Contractor) 357 vs third party contracted (Capital Project) actions (see para 2.8). 358

Respond to established planned timelines to meet and resolve Customer/mission needs. 359

Materiel Management – acquire all materiel necessary to meet work requirements and enter 360 costs into government owned IT system. 361

1.3.2. Operations Management. 362

Manage and perform all demand maintenance activities and functions related to operations 363 maintenance and repair of RPIE, RPSE and EAID IAW para 2.1 of this document. 364

Utilize government standardized asset data collection and Sustainment Management 365 Systems/analysis tools. 366

1.3.3. Operations Engineering. 367

Manage, train, and perform all activities and functions related to requirements and 368 optimization, customer service, facility manager program, work task planning, systems 369 engineering, material control, vehicle management, U-Fix It Program, and associated tasks 370 IAW para 3 of this document. 371

1.3.4. Operations and Maintenance. 372

Provide professional inspection, proactive/reactive maintenance, repair, operations, and 373 minor alterations. 374

Provide priority service to facilities and systems designated as significant by the 375 Government. 376

Perform Plant Operations (as required). 377

1.3.4.1. Heavy Repair. 378

Employ Asset Management Principles to provide Heavy Repair functions associated with 379 horizontal, structural and pavements activities as directed in para 4.1 of this document. 380

1.3.4.2. Infrastructure Systems. 381

Employ Asset Management Principles to provide Infrastructure Systems functions associated 382 with Entomology, HVAC, Water and Fuels Systems, industrial wastewater and treatment 383 systems, and Energy Management Control System activities as directed in para 4.2 of this 384 document. 385

1.3.4.3. Facility Systems. 386

Employ Asset Management Principles to provide Facility Systems functions associated with 387 Alarms, Electrical (interior/exterior), Power Production, and Airfield Lighting System 388 activities as directed in para 4.3 of this document. 389

1.4. Levels of Service (LoS). The LoS funded by Government will establish the workload effort 390 for a given contract period. SP shall recommend work to be accomplished and prioritizations for 391 execution in accordance with applicable regulations and guidance for specific requirements. 392 Government reserves the right to change and/or validate recommended work and prioritization 393 prior to execution. Government will provide 60-day notice prior to changing between the various 394 LoS level. If a change is required in less than 60 calendar days, negotiation will begin between the 395 CO and Contractor. Each LoS will have a specific minimum team complement (MTC) and 396 performance objectives. 397

1.5. Minimum Team Complement. MTC is defined as “the minimum required quantity of 398 personnel by skill set to ensure mission readiness and mitigate risk. The Government is the sole 399 authority for determination of the FFP MTC. The MTC encompasses all on-site employees of the 400 SP. The SP shall provide Minimum Team Complement Report (ELIN A031). 401

1.5.1. SP is required to meet the MTC, as identified below. If a SP is not meeting the MTC, such 402 failure to comply with the required MTC specification will require an offset payment to the 403 government. Such offset shall be calculated as follows: days unmanned x 8 hours per day x task 404 order hourly rate for vacant skill set = offset. This calculation will be made for each individual 405 skill set and then summed for the total monthly offset due to the government. This offset is the 406 sole remedy for failure to meet MTC specifications and is separate and distinct from other 407 remedies for failure to perform work. 408

1.5.2. The Government considers only assigned SP personnel as countable toward the MTC. 409 MTC is considered assigned when the worker is onsite and available to work. Assignment is 410 measured by position only and is considered without regard to employment status or leave status 411 of the Contractor’s individual employees. Contractor shall backfill any MTC shortfall within 30 412 days of each assignment shortfall occurrence. 413

1.5.3. The MTC break out by position description is provided in Appendix C.7. The MTC for 414 each LoS are as follows: 415

- LoS 1: 415 employees 416

- LoS 2: 400 employees 417

- LoS 3: 385 employees 418

2. REQUIREMENTS & OPTIMIZATION (R&O). (FO: CLIN X0003) 419

Main categories. SP shall: 420

Provide all supervision, leadership, and management required to satisfactorily fulfill all 421 operations and maintenance (O&M) activities for RP and RPIE in accordance with this PWS. 422

Perform supporting work associated with the acquisition of real property or RPIE including 423 all maintenance design reviews, document preparation, inspection, commissioning of new 424 equipment prior to the acceptance of work, and attend operational familiarization training, 425 walk throughs and related activities. 426

Ensure facility and infrastructure system updates are recorded in respective IT 427 system/database within 60 calendar days after completion of all work activities. Examples: 428 inventory, condition assessment, maintenance actions etc. 429

Perform all requisite coordination efforts to ensure a timely response to information requests 430 as identified in the PWS from authorized government personnel to include, but not limited to, 431 records of inspections, testing documentation, training reports, proof of certifications, 432 operating instructions, appointment letters, and policy letters. 433

Advocate for all operations-related activities. 434

2.1. Demand Maintenance / Customer Service. (FO: CLIN X0003) 435

2.1.1. Operate a centralized customer request center 24/7. 436

2.1.2. Comply with Work Management Playbook 437

(https://usaf.dps.mil/teams/10041/CEPlaybooks/WM/Pages/Overview.aspx) and NEXGEN-IT 438 specific guidance on AFCEC/COOM Business Process Library (BPL) 439 (https://usaf.dps.mil/sites/11252/24048/CO%20Support%20TRIRIGA%20Deploy/TRIRIGA%20440 Ops%20Wiki/Home.aspx) 441

2.1.3. Receive, enter data into NEXGEN-IT, and process Service Request (SR)/Work Task (WT) 442 IAW work task prioritization specified in Work Management Playbook and associated process 443 map. SP shall provide Customer Service Report (ELIN A001) 444

2.1.3.1. Record keeping shall ensure timely and accurate ability to track and monitor customer 445 requests accepted for CE maintenance action from receipt to completion. Additionally, record 446 keeping for Operations internal maintenance requirements without SRs, like system generated 447 preventive maintenance (PM) work tasks or continuous work documentation of plant operations 448 or street sweeping, shall support appropriate work management requirements. Rejected customer 449 requirements shall be appropriately documented in NEXGEN-IT. 450

2.1.3.2. Record keeping shall accurately capture costs of all labor and materiel on a per task basis 451 and correctly assign the work task record to both the correct real property asset and end-customer 452 ensuring that accumulated real property annual operating costs are captured and enable cost 453 reimbursement billing when applicable. 454

2.1.3.3. Record keeping shall capture and preserve maintenance history in NEXGEN-IT using 455 standard system enforced maintenance/outage reason codes and SP entered maintenance notes. SP 456 data entry directly supports CE enterprise advocacy of maintenance requirements and life-cycle 457 investment decision-making. Data analytical tools developed by the Air Force rely on this data 458 and will be provided to the SP. 459

2.1.4. The SP shall adhere to all data entry quality and accuracy standards in NEXGEN-IT and 460 BUILDER SMS as specified by AF policy, NEXGEN-IT procedures, technical guidance, SMS 461 Playbooks and AFCEC BPL SharePoint. 462

2.1.5. The SP shall train IT system users on data entry standards (e.g., cost accounting, type of 463 work, prioritization, asset coding, maintenance performed, failure descriptions, and direct 464 inspections) and actively maintain an up-to-date training roster. 465

2.1.6. At a minimum, the SP shall conduct a monthly review of each shop’s data entry quality, 466 timeliness, and accuracy, and address corrections through cognizant shop leadership. Provide 467 summary to the government no less than quarterly. SP shall provide NEXGEN-IT DATA review 468

(ELIN A002) 469

2.1.7. The SP shall develop unique reports required for local needs or HHQ taskers upon request. 470

2.1.8. Provide, receive and process completed Work Clearance Requests (including but not 471 limited to: AF Form 103, locally developed work clearance requests, road closure permits, and 472 utilities outages). The number of days to complete line marking for Work Clearance Requests 473 shall be 5 workdays or less. SP shall provide Base Civil Engineering Work Clearance Request 474

(ELIN A003). 475

2.1.9. Provides coordinated work tasks and/or facility projects for Work Request Work Group 476 (WRWG) / Work Request Review Board (WRRB) review and approval. 477

2.1.10. Communicates Work Task decisions, investment plans, repair timelines, and status 478 updates to customers and briefings within established timelines/battle rhythm directed by the 479 government. 480

2.1.11. Initiate and develop work schedules to include coordination with sub-AMP managers. 481

2.1.12. Develop written estimates on work tasks when directed by the Government. SP shall 482 provide written estimates (ELIN A004). 483

2.1.13. Under normal operations, classify and prioritize the work requirements received. The 484 Government retains the right to require prioritization of special interest work. The special interest 485 work shall not supersede Emergency or Preventive Maintenance Tasks. 486

2.1.14. Executes Work Task closeout actions within 30 calendar days of work task completion, to 487 include, but not limited to, coordination with the Government to update base maps and applicable 488 floor plans; submit RP capitalization (draft, interim and final as required) and supporting 489 documents; maintenance resolution actions; warranty management; and accurately accounts for 490 all costs. 491

2.1.15. Process all service requests (accept or reject) within 1 business day of receipt unless 492 otherwise approved by the government. 493

2.1.16. Classify and prioritize Work Task IAW AFI 32-1001 allowing scarce resources to be 494 applied in a manner that most effectively addresses life-cycle management and mission critical 495 assets first. 496

2.1.17. Develop and administer a customer-focused Facilities Manager’s Program that ensures 497 cost effective expenditures of resources and provides functional oversight and provide annually or 498 upon request a Primary and Alternate Facility Manager List. Key tasks include: 499

Oversees Facility Manager assignment process and maintains the facility managers list. SP 500 shall provide Facility Managers List (ELIN A005). 501

Shall conduct an initial and refresher training once per month for facility managers. SP shall 502 provide Facility Manager Training Report (ELIN A006). 503

Establishing a working relationship with facility managers 504

Providing necessary training to include Work Requirements, NEXGEN-IT Service Requests 505 (SR), Identification of facility abuse/misuse, Key/Lock control, U-Fix-It Program 506

Coordination with other Government stakeholders, who will also provide training to facility 507 managers during this training 508

2.1.18. Maintain accountability of resources to include for example, equipment, personnel, and 509 facilities. 510

2.1.19. Ensure 100% appropriate SMS inventory adjustments and condition assessments in 511 conjunction with all work actions are completed and updated before work closeout actions. This 512 provides “real time” adjustments to BUILDER data as work is being accomplished. Refer to 513 Work Management Playbook for work closeout process 514

2.2. Corrective Maintenance Work Task Requirements. (FSRM: CLIN X0001) 515

2.2.1. The SP shall use asset management principles to develop, implement, and execute a 516 proactive and predictive corrective maintenance program with goal of sustaining assets at lowest 517 life cycle cost. In developing this program, the SP may use, but not limited to: NEXGEN-IT, 518 SMS, GeoBase, shop knowledge, RS Means, etc. The SP shall leverage data to drive decisions in 519 work task prioritization to cost effectively optimize sustainment, maintenance, and repair 520 activities. The SP shall execute corrective maintenance concurrently with preventive maintenance 521 and daily plant operations. In addition to self-identified work requirements, the corrective 522 maintenance program will also include requests by others to include but not limited to Facility 523 Managers. SP shall provide Lifecycle Cost Analysis Report (ELIN A007). 524

2.2.2. Notify the BCE and Facility Manager, or their designated government representative, at 525 least 10 business days (two (2) weeks) in advance of scheduled outages. Notification for 526 unscheduled outages shall be within one hour during normal duty hours and within 3 hours, but no 527 later than one hour before beginning of the affected work areas’ next shift start, for non-duty hour 528 responses. SP shall provide Outage Notification Report (ELIN A008). 529

2.2.3. Unscheduled Corrective Maintenance - Emergency / Priority 1. (FSRM: CLIN X0001) 530 Provide 24/7emergency response capability to sustain or ensure continued mission operations, 531 prevent significant additional damage to facilities and infrastructure or protect the safety and 532 security of the installation, mission, or personnel. Only those actions necessary to mitigate the 533 emergency are accomplished on the emergency work task. Additional work needed to restore 534 complete functionality is identified and scheduled as a lower priority corrective maintenance work 535 task consistent with requirements of similar scope and nature. The SP shall capture all emergency 536 work activities in the Air Force mandated IT system for maintenance management. 537

2.2.3.1. Additional work needed to restore complete functionality is identified and scheduled as a 538 lower priority corrective maintenance work task, consistent with requirements of similar scope 539 and nature. 540

2.2.3.2. Response to all emergency work takes precedence over all other Preventive Maintenance, 541 Corrective Maintenance, and enhancement work as directed by the government. 542

2.2.3.3. During normal duty hours/operations, respond to 95% of Emergency Corrective 543 Maintenance (CM) work, also referred to as Work Priority 1 within 30 minutes from time of 544 notification. Complete or eliminate emergency condition with labor and/or materials as required 545 within 24 hours of notification and 100% mitigated within 48 hours. 546

2.2.3.4. After normal duty hours/operations, SP shall provide standby or emergency response 547 capability to respond to 95% of Emergency Corrective Maintenance work request within 60 548 minutes after notification. Complete or eliminate emergency condition with labor and/or materials 549 as required within 24 hours after notification. 550

2.2.3.5. SP shall provide a projected priority materials list by system (electrical, exterior plumbing 551 etc.) supporting rapid response to Priority 1 activities for Government approval within 60 days 552 contract award. Upon approval, SP shall acquire materials and sustain minimum levels. Priority 553 material list will be reviewed/validated annually. SP shall provide Material List for Priority 1 554 Work Tasks Report (ELIN A009). (CLIN X0005) 555

2.3. Priority 2A. Plant Operations (Boilers, Chilled Water, Industrial Wastewater 556 Treatment Plant) and Preventive Maintenance (PM). (FO: CLIN X0003) 557

2.3.1. Day-to-day operation of plants is accomplished as work task priority code 2A - Plant 558 Operations work. This category of work allows for simplified recordkeeping under a degree of 559 control and oversight desired by the supervisor. 560

2.3.2. Generally, 2A - Plant Operations work is internally identified, approved, and accomplished 561 with minimized record keeping within NEXGEN-IT as a Facility Operation Facility Project 562 (FOFP). Refer to the AFCEC/COOM BPL for details. 563

2.3.3. The 2A - Plant Operations FOFP can be opened for a full year fiscal year (1 Oct - 30 Sep). 564 These FOFPs are only intended to capture activities directly related to the daily operation of the 565 plant, they are not intended to capture emergency work, 2A - PM, or corrective maintenance. 566

2.3.4. Within the work task priority code of 2A, there are two sub-categories tracked in 567

NEXGEN-IT. 568

One is “2A – PM” and the other is “2A - Plant Operations” and each have different Program 569 Element Codes (PEC) that translate to funding. Workgroups typically tasked with plant 570 operations, such as the Chilled Water Plant are funded by PEC 79. 571

Those workgroups not typically assigned plant ops duties are funded by PEC 78. In the end 572 Plant Ops is PEC 79, and normal sustainment activities fall under PEC 78. Priority 2B shall 573 not be used by the SP. 574

2.3.5. Operate, maintain, modify, conduct inspections, repair and replace plant system 575 components. Monitor on a 24/7 basis. Plants shall be operated under appropriate licensing and 576 certifications. 577

2.3.6. Water/Chilled Water. (FO: CLIN X0003) Operate, maintain, repair, modify, and inspect 578 water systems to include Thermal Energy Storage, closed-loop chilled water, boiler water, and 579 fire protection water. Monitor the system on a 24/7 basis, and ensure compliance with DoD, AF, 580 federal, state, local, and environmental regulations. Manage and perform activities and functions 581 related to Thermal Storage operations, and associated tasks. Maintain, repair, replace, and collect 582 data from constant monitoring systems such as, chlorine, pH, conductivity, and other water 583 readings, as applicable. SP shall provide Water Treatment Operating Log for Cooling Tower 584 Systems (ELIN A00A). 585

2.3.7. Steam Production. (FO: CLIN X0003) The SP shall operate, inspect, test, maintain, repair, 586 and record data for steam / hot water plants and ancillary equipment including supply and 587 condensate return piping (excluding systems maintained by others). SP shall meet the 588 requirements of AFMAN 32-1068, Heating Systems and Unfired Pressure Vessels, UFC 3-430-589 07, O&M: Inspection and Certification of Boilers and Unfired Pressure Vessels, with Change 5, 590 UFC 3-430-02FA, Central Steam Boiler Plants, with Change 1, and UFC 3-430-08N, Central 591 Heating Plants, in its entirety. SP shall operate the steam plants to meet thermal heating/cooling 592 load requirements (pressure, temperature, and mass flow rate) to all connected facilities. SP shall 593 provide Daily Steam Plant Operations Log (ELIN A00B), Monthly Steam Plant Operating Log 594 (ELIN A00C), and Water Treatment Operating Log for Steam and Hot Water Boilers (ELIN 595 A00D). 596

2.3.7.1. Perform boiler tune-ups and calibrations IAW 40 CFR 63 Subpart DDDDD and AFMAN 597 32-1068, Heating Systems and Unfired Pressure Vessels. SP shall provide Boiler Start-Up 598 Notification (ELIN A00E) 599

2.3.7.2. Perform high-pressure…