DRAFT Appendix A_Operations Management.pdf

APPENDIX A – CONTRACTOR SERVICES:

Table of Contents

APPENDIX A – CONTRACTOR SERVICES:

1. CONSEQUENCES OF FAILURE TO PERFORM REQUIRED SERVICES

2. RESOURCE MANAGEMENT

2.1. Information Management

2.1.1. Data Management

2.1.2. Records Management

2.1.3. Freedom of Information Act (FOIA) Program

2.2. Automatic Data Processing Equipment (ADPE). .............................................................4.

3. ADMINSTRATIVE ACTIVITIES

3.1. Service Provider Meetings

3.1.1. Agendas

3.1.2. Meeting Minutes

3.2. Other Meetings

3.3. Government Queries

3.4. Suspense Tracking

3.5. Administrative Correspondence

3.6. Foreign Object Damage (FOD) Prevention Plan

3.7. Facility Manager

3.8. Key Personnel

3.9. Security Requirements

3.10. Civil Engineer Emergency and Force Protection Response

3.11. Administrative Supplies

3.12. Environmental Management Responsibilities

3.12.1. Notification Requirements

3.12.2. Environmental, Safety, and Regulatory Inspections

3.12.3. Environmental Controls

3.12.4. Fire Ant Compliance

3.12.5. Texas Horned Lizards

3.13. Permit Requirements

3.14. Debris Removal

3.15. Oversight Support

3.16. Reserve and Guard Component Augmentation

3.17. Coordination with Other Government Agencies

3.18. Coordination with Other Maintenance Providers (OMP)

4. SP EMPLOYEES

4.1. Vehicle Operations

4.2. Airfield Vehicle Operations

4.3. Employee Requirements

4.4. Secret Security Clearance

DRAFT

4.5. Employee Training

5. CONTRACTOR QUALITY CONTROL MANAGEMENT

5.1. Quality Control Program

5.2. Independent Inspection

5.3. Quality Control Plan

6. SAFETY PROGRAM MANAGEMENT

6.1. OSHA Compliance

6.2. Safety and Health Plan

6.3. Asbestos Operating Plan (AOP)

7. CONTRACT INITIATION AND CLOSE-OUT REQUIREMENTS:

7.1. Transition-In

7.2. Transition-Out

8. PROPERTY CONTROL

8.1. Property Control System (PCS)

8.2. Base Equipment Supply Custodians

8.3. Physical Inventory

8.3.1. Phase-In Joint Inventory

8.3.2. Joint Inventory

8.3.3. Phase-Out Joint Inventory

8.4. Inventory Lists Including Disposed GFP

8.5. Loss, Damage, or Destruction (LDD)

8.6. Plant Clearance

9. Information

9.1. Forms and Publications

9.2. Directives

9.3. Hours of Operation

9.3.1. Normal Duty Hours

9.3.2. After-Duty Hours

9.3.3. 24-Hour Operations

9.3.4. Federal Holidays and Commander Designated Shutdown Days

9.4. Physical Security

9.4.1. Key Control

9.5. Fire Prevention and Protection

9.6. Emergency Procedures

9.7. Conservation of Utilities

9.8. Delivery Information

9.8.1. Commercial Vehicle Entry Gate

9.8.2. Deliveries to Building 3001

9.9. Organizational Conflict of Interest

1. CONSEQUENCES OF FAILURE TO PERFORM REQUIRED SERVICES. SP shall perform all contract requirements. The Government will inspect and assess SP performance in accordance with FAR 52.246-4, INSPECTION OF SERVICES - FIXED PRICE, FAR 52.246-

2, INSPECTION OF SUPPLIES - FIXED PRICE, FAR 52.246-12, INSPECTION OF

CONSTRUCTION, 52.246-16, RESPONSIBILITY OF SUPPLIES. The Government will require re-performance, withhold payment, or seek other suitable consideration for unsatisfactory or non-performed work. When defects cannot be corrected by re-performance, the Government may reduce the price to reflect the reduced value of services performed.

Government reserves the right to perform third party testing at no cost to SP for validation of any contractual requirement deemed necessary to ensure compliance with this PWS.

2. RESOURCE MANAGEMENT. SP shall maintain a file management system to ensure contract related records are retrievable, accountable, and secure. Files shall be stored on Government server and accessible to Government at all times.

2.1. Information Management. SP shall ensure that information management practices/activities are in accordance with the following instructions: DAFMAN 17-1203, Information Technology (IT) Asset Management (ITAM); AFI 17-130, Cybersecurity Program Management; AFGM 2018-17-02, Air Force Enterprise Information Technology Management;

AFMAN 17-1302-O, Communication Security (COMSEC) Operations, and AFI 33-322, Records Management and Information Governance Program.

2.1.1. Data Management. All work performed under this contract shall be accomplished and saved on a Government server, which is managed by the Government. Government will have full access to information stored and processed on Government server at all times. All the access rights will be managed and granted by Government.

2.1.1.1. All documents and established databases used in fulfillment of this contract, including on-going working files and completed electronic and hard copy, are considered sole property of the Government.

2.1.1.2. All the software programs and databases created, managed, or developed in support of this contract must be turned over to Government at the end of the term of the contract in original and useable format with functional software.

2.1.2. Records Management. SP shall adhere to TAFB 100-21, Records Management Requirements for Contractors Working at TAFB. Records are not releasable to third parties without prior approval by the CO. All records, files, documents, and work papers provided by the Government or generated in support of this contract are Government Property and shall be maintained and disposed only upon CO approval.

2.1.2.1. SP shall comply with the following records management regulations for all official USAF records: AFI 33-322, Records Management and Information Governance Program. SP is responsible to transfer all expired printed documents to Government assigned staging area for proper disposal. SP shall keep all records (PM, inspections/maintenance logs and records, database, and other records) throughout the life of the contract. All records (electronic and hardcopy) shall be transferred to the Government at the end of the contract in its manageable format.

2.1.2.2. SP shall ensure personnel who manage contractor records on Government’s Electronic Records Management System (ERMS) are properly appointed, trained, and certified IAW AFI 33-322. SP must support and maintain all official Air Force Civil Engineer data management systems, including new implementations and roll out requirements.

2.1.2.3. SP shall be responsible to develop a Filing Plan IAW AFI 33-322 and the Electronic Records Management Solution Guide for submittal and approval prior to onset of full contract performance.

2.1.3. Freedom of Information Act (FOIA) Program. All official Government records affected by this contract are subject to the provisions of the FOIA, 5 U.S.C. 552, DoD 5400.7- R, AF Supplement. Any request received by SP for access and releases of information from these records to the public (including Government and SP employees acting as private citizens), whether oral or in writing, shall be immediately brought to the attention of the CO for forwarding to the Base FOIA Manager to ensure proper processing and compliance with the Act.

2.2. Automatic Data Processing Equipment (ADPE). Government shall supply ADPE for SP use locally. Computers are subject to all computer security and compliance with USAF directives and regulations governing physical and operational security.

2.2.1. Reserved

2.2.2. Reserved

3. ADMINSTRATIVE ACTIVITIES.

3.1. Service Provider Meetings. SP shall conduct those meetings and briefings inherent to execution of this PWS. SP shall ensure that appropriate media is employed to ensure purpose and desired outcome from the meeting or briefing is obtained. Meeting includes, but are not limited to:

- Quarterly program management reviews

- Monthly cross flow checks

- Bi-weekly operations status meetings

- Weekly work request review boards

- Ad hoc

3.1.1. Agendas. SP shall prepare and distribute an agenda for meetings that afford at least five workdays notice to attendees.

3.1.2. Meeting Minutes. SP shall be responsible for meeting minutes for all meetings with the Government in performance of this contract, unless directed by COR otherwise. At a minimum, meeting minutes shall include list of attendees, time and date of meeting, original agenda or purpose of meeting, documentation of pertinent information discussed, and decisions made. Minutes shall be distributed to all attendees and invitees within five workdays after the meeting. If critical omissions or deficiencies are identified by Government, SP shall make all necessary corrections and reissue meeting minutes within five workdays. (ELIN A02T).

3.2. Other Meetings. SP shall ensure a responsible member is present and prepared to brief operations issues at meetings of base activities that involve base CE interests and when representation is requested by another base activity. These meeting can be on-site, off-site or by video teleconference (VTC).

3.3. Government Queries. SP shall provide response to queries posed by Government (CO or COR,) within 48 hours of query request. Government queries will usually be via e-mail request and relevant to contract execution or clarification. Queries will be related to but not limited to contractual performance, equipment assessments, SP operational capabilities, quality performance, or execution schedules. Initial response shall be acknowledgement of query receipt and milestone schedule for SP’s reply. If more than 48 hours are required, SP shall notify requestor of new response deadline. SP shall provide Ad Hoc Reports (ELIN A02U) and Long Range Plan (ELIN A02V).

3.4. Suspense Tracking. SP shall maintain a suspense date tracking system to ensure all tasks are properly coordinated and completed on schedule. SP shall immediately notify CO and COR if a suspense date cannot be met. Extensions to suspense date deadlines shall be approved by the office generating the suspense date and coordinated with the CO. Suspense tracking database will be available for Government to review at all times. Time-critical information requests come from customers of all levels.

3.5. Administrative Correspondence. SP shall prepare responses and coordinate through COR on all base-representative correspondence replies such as award nominations, action lines, suggestions, requests for information, safety office surveys, newspaper articles, replies to HQ AFMC, tenant inquiries, reports submitted to HQ AFMC, and Congressional interest items.

As required, SP shall provide Ad Hoc Reports (ELIN A02U) and Contractor Demographics Data (ELIN A02W).

3.6. Foreign Object Damage (FOD) Prevention Plan. SP shall provide a FOD Prevention Plan that meets the requirements, as they pertain to AFI 21-101, Aircraft Equipment Maintenance Management. The plan and program shall include provisions for control and accountability of all SP utilized vehicles, equipment, tools, and materials while within or near a controlled area. The plan shall be submitted to COR for review and approval prior to full contract performance.

3.7. Facility Manager. SP shall provide a facility manager and an alternate facility manager for each facility solely or primarily occupied by SP, including all facilities designated as CE facilities in Appendix C. In multi-user facilities where SP is not primary user, SP shall identify an organizational building representative. SP shall be responsible for all duties outlined TAFBI 32-9001, Facility Management Guidelines.

3.8. Key Personnel. SP shall furnish in writing to the CO the names and phone numbers of the contract manager and all management and supervisory employees as hires are made during the transition period and provide a full listing prior to the last day of the transition period. The CO shall be notified within one workday whenever changes are made to key personnel and an updated list submitted. The on-site contract manager and alternate(s), managers, supervisors and leads are deemed to be key personnel for this contract.

3.8.1. Contract Manager. The SP shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate or alternates who shall act for the SP when the manager is absent shall be designated in writing to the CO. The SP shall provide telephone numbers of the contract manager and alternate or alternates where these persons may be contacted outside of normal duty hours. The contract manager shall be known as the Civil Engineer Operations Business Manager. In addition, contract manager or alternate shall:

- Have full authority to act for the SP on all contract matters relating to daily operation of this contract. Operations Business Manager or alternate will have local authority to approve all purchase requests within the obligated funds amount.

- Be qualified with ten years of experience; to include at least seven years of experience in increasingly complex industrial supervisory positions utilizing a combination of technical, managerial, and financial expertise. Experience shall include documented and substantiated work at managerial level performing Civil Engineering or Public Works duties.

- Excellent analytical, logical, and project management skills—high level of personal credibility at all levels of the organization

- Strong written and verbal communication

- Strong program/project management, supervision, time management, and prioritization skills with the ability to define, build, and adhere to successful development processes

- Highly effective decision making and leadership skills

- Previous corporate. DoD and/or regional maintenance roles leading 200 or more employees including unionized employees

- Knowledge in DoD facilities management to include wastewater, boilers, and HVAC systems

- Experience leading change and maintenance teams in multiple site environments

- Engineering or Architecture Bachelors with one of the following: PE, RA, PMP from

PMI or CFM from IFMA

3.9. Security Requirements. SP shall ensure that all security requirements necessary to fulfill the terms of this PWS are met at no additional cost to the Government.

3.9.1. SP shall complete an AFMC Form 496, Application for AFMC Identification Card, for each employee and sub-contractor’s employee of SP requiring access to TAFB. The requests shall be submitted to Pass and ID, (Building 6611 at Gate 1, Air Depot entrance).

3.9.2. Contractor ID Badge Requirements. Contractors working on Tinker AFB shall comply with all procedures outlined in TAFBI 31-101, DODIO-2000.16V1_AFI 10-245-O and TAFBP 31-101. OF SPECIAL NOTE, IAW TAFBI 31-101 para 5.3, all contractors/contractor personnel will be assessed a charge of $50.00 for each badge lost, willfully damaged, or not surrendered to Pass and ID. No charge will be made on a replacement required due to normal wear. Personnel will report to Accounting and Finance, Accounts Receivable Unit and a DD Form 1131, Cash Collection Voucher, will be prepared and presented to Pass and ID prior to issuing replacement identification. Identification will be surrendered to Security Forces personnel upon demand for the purpose of identification, investigation, abuse, misuse, or for any other reason necessary. Civilian and military retirees who conduct commercial business on base must obtain a badge through their place of employment. ALSO OF SPECIAL NOTE, IAW TAFBI 31-101 para 7, all contractors/contractor personnel shall be subject to background checks as deemed necessary.

3.9.3. SP shall request restricted area badges for employees according to DoDMAN5200.02_DAFMAN16-1405, Air Force Personnel Security Program.

3.9.4. SP shall contact Pass and ID no later than thirty minutes prior to a previously arranged visit to vouch for all visitors to TAFB on Civil Engineering business. SP shall provide names of visitors, visitors’ organization, dates and duration of visit, locations of visit, and SP point of contact name and telephone number.

3.9.5. SP shall sign an agreement stipulating the security requirements of this contract as provided for in DoDM 5200.01, Volume 3_AFMAN 16-1401. The following provisions of DoDM 5200.01, Volume 3, National Industrial Security Program shall apply to this contract.

3.9.5.1. SP shall provide sufficient information to obtain favorable Tier 1 investigations for its employees for unescorted entrance to restricted areas. SP shall identify the need and justify to 72ABW/IP requests for Tier 1s on Contractor employees requiring unescorted entry to restricted areas. Contractor access to restricted areas under control of Navy (SCW-1 and subordinate commands) may require an escort depending on force protection measures in place. Final approval authority for unescorted entry to all other restricted areas rests with the Installation Commander. Final approval authority for unescorted entry to restricted areas rests with the Installation Commander.

3.9.5.2. Prior to the start of the first operational performance period, SP shall ensure that sufficient personnel on duty have appropriate security clearances to meet and maintain requirements specified in this PWS.

3.9.5.3. SP is required to comply with all security regulations and directives as identified herein and other security requirements as are shown elsewhere in this contract.

3.9.5.4. SP shall conform to the provisions of DoD 5200.01, Volume 3c for safeguarding classified information and shall provide for obtaining SECRET security clearances for Contractor and sub-contractor employees requiring access to classified information and/or systems. Only those persons who have the proper security clearance and a “need to know” according to the performance of work under this contract shall be given access to classified information. SP shall initiate application for security clearances for personnel upon contract award and not later than sixty calendar days prior to the start of the first operational performance period.

3.10. Civil Engineer Emergency and Force Protection Response. The SP shall respond to and support approximately twelve annual emergency and force protection exercise scenarios in accordance with TAFB Installation Emergency Management Plan 10-2 and TAFB Civil Engineer Contingency Response Plan (CECRP) 10-211 and applicable regulations or plans cited. SP shall ensure that information regarding SP obligations for TAFB 10-211 are in accordance with and supportable by contractual requirements. If inconsistencies are identified between contract PWS and various support scenarios, these will be brought to the attention of CO in written format with explanation and recommendations.

3.10.1. The SP shall participate in, coordinate, and provide equipment and operational information for contingency, disaster, and deployment both real world and exercises. The Engineering Contractor will provide engineering support. SP shall provide technical assistance representing all trades during emergency management exercises, actual contingencies, and natural disasters including evaluation of hypothetical or actual damage due to hostile threat, major accidents, or natural disasters. SP shall provide Work Task, Title, written cost estimates for in-house scope work, and execution plans within 24 hours for restoration of facilities and utilities. In addition, SP shall:

3.10.2. Emergency Spill Response, 24/7. Assemble and ensure a trained Oil and Hazardous Substance Spill Response Team to meet requirements of 40 CFR 112 and the Tinker Spill Prevention, Control and Countermeasures Plan (SPCC) and Tinker Facility Response Plan (FRP) for Tinker Air Force Base, Oklahoma. SP shall be responsible for securing the area as well as containing, collecting spill samples, cleaning, removing the release, and properly disposing of the release IAW with applicable waste regulations. Ensure a sample of the spill product is characterized through laboratory analysis IAW federal, state and local environmental regulations. For Class III spills, response will be a joint effort between various base units and contractors under the direction of the incident commander or Emergency Operations Center (EOC) director. SP is expected to fully support this effort and participate in the annual spill preparedness for response exercise training coordinated by 72 ABW/CEIE with DLA.

3.10.3. Operations Support. Provide support and response during real world and exercise IAW TAFB Plan 10-2 and CECRP 10-211.

3.10.4. Force Protection Support. Provide support and response during real world and exercise force protection condition changes IAW DODIO-2000.16V1_AFI 10-245-O Standard 6, Terrorism Vulnerability Assessment, AFI 31-101, Integrated Defense (FOUO) and TAFB Plan

31-101 (FOUO).

3.10.5. SP shall provide disaster damage assessment services and coordinate all efforts with the Engineering Contractor’s team and CO. SP shall notify CO for any cost incurrence to the contract prior to execution.

3.10.6. Operations Damage Control Center Support. Provide support and coordinate response of Civil Engineer operations during both real world and exercises as directed by the EOC. SP shall provide disaster damage assessment services and coordinate all efforts with the Engineering team and CO. SP shall maintain and update DCC information and operations onto the base common operating picture.

3.10.7. Contingency and Incident Response Support. SP shall respond to contingency or incident as requested by the incident commander, EOC, Crisis Action Team (CAT), or Air Base Wing Commander or alternate. This support will be limited to available SP resources already on hand.

3.10.8. Response Time. SP shall respond within 20 minutes of EOC recall/ for emergencies during normal duty hours and respond within one hour during non-duty hours.

3.11. Administrative Supplies. SP shall provide administrative support for Contractor's activities and furnish all administrative supplies required by SP to support this PWS.

3.12. Environmental Management Responsibilities.

3.12.1. Notification Requirements. Upon discovery of a violation of environmental regulations, permits, plans or instructions, SP shall immediately notify 72 ABW/CEIE verbally of the situation and provide all details that are known at the time. SP shall follow up this immediate verbal notification with written notification, email, or paper memorandum, within one workday. Immediate notification is considered to be the same workday if discovered during normal duty hours, or if during non-duty hours the following workday. If SP spills or releases any substance into the environment that is beyond their cleanup capability, SP or his agent shall immediately report the incident to the 72 ABW/CEF at 911 to meet the requirements of Spill Prevention, Control, and Countermeasure (SPCC) Plan for Tinker Air Force Base, Oklahoma. Incidents involving radioactive materials shall be reported IAW AFPD 40-2, Radioactive Materials (Non-nuclear Weapons) and AFMAN 40-201, Radioactive Materials Management (RAM). The liability for the spill or release of such substances shall rest solely with SP and/or his agent.

3.12.2. Environmental, Safety, and Regulatory Inspections. SP shall accompany 72 ABW/CEIE and Safety personnel and other regulatory agencies during inspections of civil engineering activities. SP shall address and prepare corrective action responses to findings resulting from the inspections. SP shall provide a preliminary corrective action plan response within ten workdays, or sooner if required by environmental regulation or base environmental plans, after the inspection to COR identifying the recommended corrective actions to be implemented with associated milestone schedules.

3.12.3. Environmental Controls. SP shall comply with all applicable environmental laws and regulations in performance of work. SP shall comply with AFMAN 32-7002, Environmental Compliance and Pollution Prevention, with Tinker AFB Supplement, and the environmental requirements outlined in the TAFB’s Integrated Natural Resources Management Plan. SP shall be liable for and shall promptly pay any fines or penalties assessed against the Air Force, the Department of Defense, or the United States for noncompliance resulting from environmental violations attributable to SP’s employees or agents, or subcontractors, in performing this contract. SP shall promptly reimburse the Air Force for any penalties, fines, assessments, response costs, or other environmental compliance expenses paid by the Air Force which result from environmental violations attributable to SP’s employees, agents, or subcontractors.

3.12.3.1. Material Storage and Use. SP shall follow manufacturer's guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling.

This shall include hazardous materials.

3.12.3.1.1. SP is responsible for advising employees of all environmental and hazardous materials handling and is also required to have and maintain Safety Data Sheets (SDS) for all chemicals used by SP for conformance with federal and state laws and regulations.

3.12.3.1.2. Contractors using hazardous materials in the performance of their contract must participate and comply with the Hazardous Material Management Program as described in AFI 32-7002 with Tinker AFB Supplement, Environmental Compliance and Pollution Prevention.

SP shall manage hazardous material requests, enter data into the EESOH-MIS system, and report monthly the hazardous material used by all personnel managed under this contract, inclusive of subcontractors.

3.12.3.1.3. SP shall comply with all recordkeeping, training, and handling procedures in 40 CFR 82. SP shall have records available at all times for regulatory inspections or internal audits.

3.12.3.2. Contractor Environmental Plan. SP shall provide a complete Environmental Plan to assure compliance with all environmental statutes and regulations. One copy of the plan shall be provided to the CO within 30 calendar days after contract award and updated annually.

3.12.3.3. Contractor's Pollution Prevention Responsibilities. “Pollution Prevention” and “Source Reduction” are defined in the Pollution Prevention Act of 1990, 42 U.S.C. §§ 13101- 13109. Further, SP shall comply with DoDI 4715.4, Pollution Prevention. SP is encouraged to submit pollution prevention proposals as Continuous Process Improvement (CPI) events.

3.12.4. Fire Ant Compliance.

3.12.4.1. Provide phone notification to Natural Resources (NR) staff when Fire Ant activity is discovered (405-739-7065 or 739-7074).

3.12.4.2. Prior to shipping onto the base, submit letter verifying products/equipment are coming from fire ant non-quarantine areas. If from quarantined areas, then submit Federal Compliance Certificate or Phyto-sanitary Certificate verifying equipment, supplies, and materials are compliant prior to shipping onto the base.

3.12.5. Texas Horned Lizards. Provide phone notification to NR Staff when Texas horned lizards are encountered (405-739-7065 or 739-7074). NR Staff will then provide instructions and protection notices for posting on such construction sites.

3.13. Permit Requirements. SP shall ensure that all work performed under this contract, inclusive of subcontract work, will file, submit, and obtain approval of all necessary permits prior to execution, inclusive but not limited to work clearance request, crane waiver, hot work permits, and environmental requirements. Cranes over 200 ft will also require Federal Aviation Administration (FAA) waiver.

3.14. Debris Removal. SP shall remove all debris generated in service of this contract from TAFB IAW all applicable federal, state, and local environmental laws.

3.14.1. SP shall maintain disposal records clearly detailing that they have met all legal requirements for transportation and tracking of debris to recycle centers or landfills.

3.14.2. SP shall maintain the cleanliness and orderliness of all mechanical rooms. Spare parts, equipment, refrigerant cylinders, or chairs shall not be stored in mechanical rooms. This responsibility shall not be delegated to the facility managers (Note: Facility managers have joint responsibility for mechanical rooms that they have access to).

3.14.3. After SP maintenance and repairs are completed, SP shall restore the surface area and landscape to its original condition. Responding SP personnel shall assist in the cleanup resulting from RP system failures.

3.15. Oversight Support. SP shall assist the Airfield Manager, Safety Office, and Base Civil Engineering in the following capacities:

3.15.1. Participate and provide technical support in the Annual Airfield Certification Safety Inspection IAW AFMAN 13-204V2 and to evaluate airfield condition and compliance with USAF airfield infrastructure and safety requirements.

3.15.2. Participate and provide technical support in the Annual Local Vulnerability Assessment IAW DODIO-2000.16V1_AFI 10-245-O Standard 6, Terrorism Vulnerability Assessment.

TAFB is required to perform an annual vulnerability assessment of the installation. The responsibility for the assessment is found under the Integrated Defense Working Group Charter (TAFB Plan 10-245, Appendix 2 to Annex A) and Tab C (Vulnerability Assessment Team).

3.16. Reserve and Guard Component Augmentation. SP shall periodically support the Air Force Reserve 507th Civil Engineering Squadron and Air National Guard with on-the-job-training. Training support may include access, shadowing and travel support to job sites, verbal instructions on equipment operations, maintenance, and repair of RPIE and vehicles. If requested by Government, SP shall provide feedback regarding work performed and training received to requesting organization.

3.17. Coordination with Other Government Agencies. SP shall be responsible for day-to-day interface with other Government work agencies to include personnel, transportation, comptroller, legal, family support, finance, and public affairs. Topics for interface include funding sources, RP allocation, engineering design and construction, and fire systems maintenance.

3.18. Coordination with Other Maintenance Providers (OMP). Tinker AFB has implemented multiple initiatives, including utility privatization, housing privatization, and various energy savings projects, that have created multiple other maintenance providers. SP shall work cooperatively with any Other Maintenance Provider (OMP), e.g. OG&E, Oklahoma City Water Utility Trust (OCWUT), Balfour Beatty Corporation, or Honeywell Inc., on repair/maintenance/replacement of systems on Tinker AFB. SP shall be the first responder on all service calls. SP shall determine what equipment is involved in the service call. If the service call is due to OMP installed equipment, SP shall contact OMP, and they shall make the repairs. After repairs are completed, OMP will contact SP so that NEXGEN-IT can be updated if required. The Points of Demarcation between the OMP installed systems and the remainder of the systems have been determined. OMP installed equipment (boilers, pumps, infrared heaters, etc.) are typically labeled with tags and the extent of the OMP installed piping is shown with pipe labels. The point of demarcation of the electrical system is typically the secondary of the transformer. In an event of a conflict, Government R&O will provide directions on how to proceed.

4. SP EMPLOYEES. SP shall not employ persons for work on this contract if such employee is identified to SP by the CO as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

4.1. Vehicle Operations. SP employees operating motor vehicles shall possess a valid state driver’s license including applicable commercial driver’s license.

4.2. Airfield Vehicle Operations. SP shall ensure personnel working in controlled areas of runways, overruns, taxiways, and aprons have radios to communicate with Base Operations and the airfield control tower, and observe flight line control procedures. SP shall ensure all airfield equipment has an operating rotating or flashing yellow light.

4.2.1. All SP personnel driving on the airfield shall possess an airfield flight line driver’s license.

4.2.2. SP shall be responsible for providing initial and annual refresher flight line driving training for their employees, sub-contractors and CE government personnel. Government will provide “train-the-trainer” certified training for SP selected personnel to ensure compliance with the requirements.

4.3. Employee Requirements.

4.3.1. Where reading, understanding, and discussing safety and environmental warnings are an integral part of a SP employee’s duties, that employee must be able to understand, read, write, and speak the English language. The speaking skill is not required where a SP employee is hearing or speaking impaired.

4.3.2. SP employees shall act in a professional manner, present a professional appearance and be easily recognized as SP employees with company logo readily visible. SP employees shall identify themselves as Contractor personnel and always display distinguishing badges or other visible identification. SP personnel shall appropriately identify themselves as Contractor employees in conversations, formal and informal written correspondence, teleconferences, video teleconferences, faxes, and/or other electronic communication whether with Government personnel, other contractor personnel, or with the public when supporting this contract where their status as contractor employees might not otherwise be apparent or where they might be mistaken for civil service employees or military personnel.

4.3.3. SP employees shall comply with directives pertaining to operation of privately owned vehicles on TAFB per DAFI 31-218, Motor Vehicle Traffic Supervision.

4.3.4. SP employees must refrain from any private business, professional activity, or from having direct or indirect financial interest which would place them in a position where there is a conflict between their private interests and the public interests of the United States Government, particularly those related to their duties and responsibilities. Even though a technical conflict may not exist, they must avoid even the appearance of such a conflict from a public confidence point of view. SP employees shall not engage in any private business, professional activity, or financial transaction which involves the direct or indirect use or the appearance of such use of inside information gained through an Air Force position.

4.3.5. SP shall ensure employees meet all applicable local, state, and federal certification and medical requirements to perform assigned BCE tasks and functions as defined in this performance work statement. Additionally, SP shall ensure that the following employees have current and valid professional certifications before starting work under this contract:

4.3.5.1. Welders shall have a certificate of competence and be upgraded as necessary for critical welding requirements (e.g., steam fitters welding license).

4.3.5.2. Employees who supervise or perform pest control operations, independent of direct supervision, shall have a current State or DoD certification IAW DoD Instruction 4150.7, DoD Pest Management Program and DoD Measure of Merit #3 for all pesticides and herbicides used or anticipated for use.

4.3.5.3. Employees handling asbestos, lead-based paints, residue from existing lead-based paint and hazardous materials shall be certified as required by appropriate Government regulations and standards. Any employees handling friable asbestos must be licensed in accordance with State of Oklahoma and Federal requirements.

4.3.5.4. Employees, who maintain, service, repair, or dispose of refrigeration and air conditioning systems containing Chlorofluorocarbon (CFC) and Hydrochlorofluorocarbon (HCFC) refrigerants shall have proper certification by an Environmental Protection Agency (EPA) approved technician certification program.

4.3.5.5. Employees testing cathodic protection systems shall have attended and successfully completed an Association for Materials Protection and Performance (AMPP) course for corrosion technicians.

4.3.5.6. Employees working in the following trades shall be licensed or certified by the State of Oklahoma in the respective technical trade: elevator mechanics, sheet metal mechanics, fire sprinkler mechanics, refrigeration mechanics, backflow prevention device mechanics, HVAC technicians, natural gas mechanics, plumbers, electricians, alarm technicians, fire alarm technicians, locksmiths, roofers and operators of equipment, plants, or systems.

4.3.5.7. Employees operating or performing work on the following systems shall have the following license or certification: boiler operator (Oklahoma State boiler operator license), bridge crane inspector (NACB inspector certification), sanitary and industrial waste system operations (Oklahoma ODEQ operator certification), and Testing and Balancing HVAC (NEBB certification).

4.3.5.8. Fire alarm technicians shall meet the requirements in UFC 3-601-02, Operations and Maintenance: Inspection, Testing, and Maintenance of Fire Protection Systems Personnel Requirements, be trained on Monaco D-21 enhanced radio system and be familiar with the latest fire automation systems.

4.3.5.9. Security alarm technicians shall be trained on Vindicator Security Management and Reporting Terminal (SMART) Systems and be familiar with the latest security automation systems.

4.4. Secret Security Clearance. SP employees working in the positions and trades listed below are required to have secret security clearance prior to performing any work in support of this PWS.

4.4.1. The Contract Manager, Alternate Contract Manager, Chief of Operations and Deputy Chief of Operations shall have and maintain a secret security clearance.

4.4.2. Locksmiths assigned to support work on restricted facilities or equipment shall have and maintain a secret security clearance.

4.4.3. Security alarm technicians shall have and maintain a secret security clearance.

4.4.4. Information System Security Officer (ISSO) shall have and maintain a secret security clearance.

4.5. Employee Training. SP shall ensure that their employees retain suitable and adequate current qualifications and proficiencies at no additional cost to the Government.

4.5.1. SP shall provide training opportunities to their employees for existing systems and to keep them abreast of new technologies as systems evolve on TAFB. These systems may or may not be unique in nature to the industrial processes performed on TAFB.

4.5.2. Personnel involved with hazardous waste activities shall be trained IAW AFI 10-2501 with Tinker AFB Supplement, Air Force Emergency Management (EM) Program and AFMAN 32-7002, Environmental Compliance and Pollution Prevention.

4.5.3. SP shall provide training for all oil-handling personnel in the operation and maintenance of equipment to prevent discharges; discharge procedure protocols; applicable pollution control laws, rules, and federal, state, and local regulations; general facility maintenance; and the contents of the TAFB SPCC also known as the Tinker AFB Plan 19-2 Oil and Hazardous

Substance Integrated Contingency Plan Emergency Response Action Plan Summary for Tinker Air Force Base, Oklahoma.

4.5.4. SP shall ensure all tank operators, maintenance technicians and supervisors complete applicable environmental regulatory training and maintain current certifications required by federal, state, and local regulations.

4.5.5. SP storage tank maintenance technicians and supervisors shall attend and participate in the annual spill preparedness for response exercise training coordinated by 72 ABW/CEIE with

DLA.

4.5.6. SP shall provide Sexual Assault and Prevention (SAPR), or equivalent training to their employees as required by the Air Force.

4.5.7. SP shall provide one-time energy awareness training to its employees IAW OC-ALC ISO 15001 requirements.

4.5.8. IAW DFARS 252.204-7004, SP personnel who require routine physical access to a Federally controlled facility or military installation shall complete Level I Anti-Terrorism Awareness Training within 30 days of requiring access and annually thereafter. This requirement must also be flowed down to subcontracts when subcontractor performance requires routine access to federal facilities or military installations. SP shall maintain and make available to the COR, records of SP employees and/or subcontractor employees, who have completed the Antiterrorism Awareness Training required by DFARS Clause 252.204-7004 within 30 days of requiring access as new employees or for the annual requirement, within 30 days after the effective date of the task order award or after the option year exercise effective date of award. The record shall either consist of the individual Contractor and/or Subcontractor certificates of completion or a listing of all applicable individuals who have completed the required training, the individual’s company name, and the date of the completion of the training. Level I - Antiterrorism Awareness Training may be taken at https://jkodirect.jten.mil/ (select “Standalone Anti-Terrorism Level I Training”, in the center of the page) or as Coordinated by the COR with the requiring unit Anti-Terrorism Representative (ATR).

5. CONTRACTOR QUALITY CONTROL MANAGEMENT. In compliance with contract clauses FAR 52.246-4, “Inspection of Services - Fixed Price”, FAR 52.246-2, “Inspection of Supplies - Fixed- Price”, FAR 52.246-12 “Inspection of Construction, and FAR 52.246-16, “Responsibility for Supplies”, SP shall provide and maintain an inspection system, determined acceptable by the Government, to be referenced as it’s quality control program.

5.1. Quality Control Program. SP’s quality control program shall ensure all requirements are being accomplished in accordance with the specifications of the contract and shall be certified to ISO 9001 or equivalent industry standard.

5.2. Independent Inspection. SP shall have an independent inspection program, in that the inspectors have not performed the inspected work nor are under direct supervision of personnel directly responsible for the inspected work. The inspectors shall have knowledge of the PWS requirements and are technically qualified with a minimum of ten-year’s combined experience in subject areas being inspected (exceptions to experience requirement may be approved by the Government).

5.3. Quality Control Plan. SP shall establish and maintain a complete Quality Control Plan (QCP). The CO will notify SP of acceptance or required modifications to the plan. SP shall make appropriate modifications (at no additional cost to the Government) and obtain acceptance of the plan. SP shall update and resubmit the plan on an annual basis to incorporate any changes or modifications to the contract. (ELIN A02X). In addition, the QCP shall:

5.3.1. Provide procedures for an independent inspection program to cover tasks and services in the PWS and with emphasis on the Performance Objectives in the Services Summary. SP shall clearly identify the organizational structure of the quality control office in relationship to the rest of the Contractor’s organization. The quality control office shall report directly to the Contract Manager. The QCP shall include a list of the names and phone numbers of all quality control staff.

5.3.2. SP shall capture all the quality control inspections in a quality control database. The inspection shall capture as a minimum: date of QC, time of QC, building number, post location/door number, PWS Para, UID, Work Task number, detail observation (with photo if any taken), any remarks why an equipment is down or not repaired/maintained, shop POC responsible for that item and any other information that identifies where and at what location the inspection was performed. The quality control database shall be updated within 24 hours of the inspection performed. The quality control database shall be accessible to all COR.

5.3.3. SP shall report any non-compliance of the PWS to COR within 3 business days of their findings and include corrective action plans to correct the non-compliance.

5.3.4. Identify all required information and records not identified in PWS paragraph 6, Deliverables, required by instructions, regulations, codes, etc. SP is responsible for maintaining these records.

5.3.5. Identify all trade technicians e.g., plumber, HVAC, locksmith, etc. which require special certifications, licensing or substantial experience in lieu, i.e. 10 years’ experience, Tinker specific knowledge, etc. SP shall include the personnel with qualifications to fulfill the respective requirements with expiration dates of certifications.

5.3.6. Include specifics as to the areas to be inspected on a scheduled and unscheduled basis, procedures and rational for determining inspection schedules, listings, the organizational structure of the quality control office and how it relates to the rest of the contractor's organization and make-up of quality control inspection reports to be generated, and procedures for submission to the COR. The QCP will identify the procedures in writing for inspections, individual responsible, and the location of all inspection records and key control logs.

5.3.7. Provide a description of the methods to be used for identifying and preventing defects in the quality of service performed. SP shall describe how this process will improve performance.

5.3.8. Include procedures for a customer feedback program to collect customer input and address customer complaints. (ELIN A032).

5.3.9. SP shall develop Standard Operating Procedures (SOP) and/or Maintenance Control Plans (MCP) for operational processes where quality controls, consistency of results, reduction of deficiencies, and communication between technicians/operators are required. Appendix C is not inclusive. SP shall create new SOPs as required. The initial QCP will summarize the listing of SOPs and MCPs identifying the processes to ensure proper implementation of each SOP and MCP. SP shall maintain a master list of all SOPs. This file or database shall indicate the SOP/MCP number, version number, date of issuance, title, author, status, organizational division, branch, section, and any historical information regarding past versions.

5.3.9.1. SOP Requirements. Each SOP shall be unique for the requirement being defined. The SOP shall document how activities are performed facilitating consistent conformance to technical and quality system requirements and supporting data quality. The term “SOP” may not always be appropriate and terms such as protocols, instructions, worksheets, and laboratory operating procedures may also be used. For this contract “SOP” will be used. SOPs shall be written with sufficient detail so that someone with limited experience or knowledge of the procedure, but with a basic understanding, can successfully reproduce the procedure when unsupervised. Completed SOP/MCP provided with the QCP and updates. SP shall provide Standard Operating Procedures and Maintenance Control Plan (ELIN A02Y).

5.3.9.2. MCP Requirements. The MCP shall include required inspections, timelines for inspections, facility condition assessments and support (IAW AFI 32-1001, Chapter 4) maintenance to be performed. SP shall perform inspections and maintenance of all applicable equipment IAW the MCP. The MCP shall ensure compliance with all minimum code requirements.

5.3.9.3. Frequency of Revisions and Reviews. SOPs/MCPs shall be developed by SP and submitted to COR for concurrence and approval. SOPs/MCPs need to remain current to be useful. Therefore, whenever procedures are changed, SOPs/MCPs shall be updated and re-approved. SOPs/MCPs shall be also systematically reviewed on an annual basis to ensure that the policies and procedures remain current and appropriate, or to determine whether the SOPs/MCPs are even needed. The review date shall be added to each SOP/MCP that has been reviewed. If an SOP/MCP describes a process that is no longer followed, it shall be withdrawn from the current file and archived. The SOPs/MCPs shall also indicate the individual(s) responsible for ensuring that SOPs/MCPs are current. At the PMR, SP shall address updated, archived and reviewed SOPs.

5.3.9.4. Checklist. If sequential execution of actions is required or if completed actions require documentation, checklists shall be developed and included within the SOP/MCP.

5.3.9.5. SOP/MCP General Format. SOPs/MCPs shall be organized to ensure ease and efficiency in use and to be specific to the requirement. At a minimum, the following shall be included in the SOP/MCP: title page, table of contents, purpose, regulatory information or standards, scope of requirement (procedures), definition of specialized terms, denotation of sequential procedures, equipment needed, personnel qualifications, safety considerations, data and records management, quality control processes, and references.

5.3.10. SP shall post inspection schedules for all inspectors clearly identifying equipment and requirements being inspected for each week. The inspection schedule shall be updated NLT 12:00 p.m. on the last business day of the week prior to inspection. SP shall provide copy of Inspection Schedule (ELIN A02Z).

5.3.11. SP shall submit to Government a Corrective Action Plan included for review and approval in the event that there is any PWS non-compliance issue identified from COR inspection, QC inspection, or technical evaluation and criteria within five working days after request by Government. SP shall execute the Corrective Action Plan according to the approved milestone schedule and notify Government when non-compliance issue has been remedied.

Corrective Action Plan approach shall be included with the QCP submittal.

6. SAFETY PROGRAM MANAGEMENT. SP shall follow the most current version of NFPA 70E and AFMAN 91-203 under this contract and conform to the safety requirements established by the Occupational Safety and Health Administration (OSHA - Public Law 91- 596). SP shall furnish all required personal protective equipment (PPE) for any hazard.

6.1. OSHA Compliance. It is SP's responsibility to ensure its employees and managers have a comprehensive understanding of safety as well as full compliance with OSHA requirements.

All training records shall be maintained on file and available to the government.