Customer Past Performance Questionnaire - PPQ.pdf

This is a Past Performance Questionnaire template used to collect feedback from government agencies or firms regarding a contractor's prior performance on federal contracts or orders.

The questionnaire is organized into four main sections. Section 1 captures identifying information about the firm or agency providing feedback, including the project name, period of performance, contract type, award date, completion date, awarded value, and current contract dollar value. Section 2 requests details about the assessing official, including their name, email, phone number, role or association with the firm being rated, and the contract or order number. Section 3 presents eight primary assessment categories with an option for two additional custom areas, each to be rated on a six-point scale: Unsatisfactory, Marginal, Satisfactory, Very Good, Exceptional, or N/A. The assessment categories are: Quality of Product or Service; Schedule; Cost Control; Business Relations; Management of Key Personnel; Reliability; Customer Support; and Overall Performance. Section 4 provides space for additional comments to support or clarify the ratings provided. This template serves as a standardized tool for documenting contractor past performance data that can be used in future federal competitive solicitations and source selection decisions.