Attachment J8 - Task Order 2 Statment OGC Updates.pdf

Attachment J8 – Task Order 2 Statement of Work

CRS and COO Business Management Platform Applications Maintenance and Enhancements

C.1 Background

The Library of Congress (Library, or LOC), an agency of the Legislative Branch of the Federal Government, is the world’s largest and most comprehensive library, maintaining a collection of more than 175 million items – many of them unique and irreplaceable – in more than 470 languages. For details on the Library, its mission and its organization, please refer to https://www.loc.gov/about. The Library preserves and provides access to a rich and enduring source of knowledge to inform, inspire and engage intellectual and creative endeavors. See Attachment J2 Library Business Areas for more description.

The Library’s Congressional Research Service (CRS) serves Congress with the highest quality of research, analysis, information, and confidential consultation, to support the exercise of its legislative, representational, and oversight duties as a co-equal branch of government. CRS has a significant reliance on information technology to execute its mission and ensure efficient and effective research support.

The Chief Operating Officer/Library Enterprises Directorate/Federal Research Division (FRD) provides directed research and analysis on domestic and international subjects to agencies of the Federal Government, the District of Columbia, and authorized Federal contractors. As expert users of the vast English and foreign-language collections of the Library of Congress, the Division's area and subject specialists employ the resources of the world's largest library and other information sources worldwide to produce impartial and comprehensive studies.

C.2 Scope

The Library has a requirement for maintenance and scoped enhancements for three applications housed within the Library’s business management system platform for CRS:

1. AskCRS Application

2. CRS New Hire Approval

3. TrainCRS Requests Approval Application

The Library has a requirement for maintenance and scoped enhancements for two applications housed within the Library’s business management system platform for COO:

1. COO Interagency Agreement (Form 1702) Application

2. COO Proposal Development Requests Application https://www.loc.gov/about

C.3 Requirements

The contractor shall provide the following activities support and professional services for the platform applications on a firm Fixed-Price basis. Services will be invoiced on a monthly basis.

Please see C.3.2 below for the process regarding bug fixes, changes, and enhancements mentioned in specific service areas below.

Service Areas (existing applications) and Level of Service Configuration Enhancements of existing Library Business Management platform applications:

Maintenance and scoped enhancements of existing applications and integrations on the Library’s business management platform including:

- CRS – AskCRS application

- CRS – New Hire Approval application

- CRS – TrainCRS Requests Approval application

- COO Interagency Agreement (Form 1702) application

- COO - Proposal Development application

The expected velocity is approximately 60 hours of work per application over the period of one year for maintenance and scoped enhancements. This estimate is based on historical usage from past requirements. Hours may fluctuate monthly depending on maintenance/enhancement tasks required, ranging from zero to multiple requests, possibly in parallel, during the period of performance. The contractor shall work with the COR or designated SME to coordinate the scheduling of work. This support may include workflow (states, transitions), fields/data elements, internal application security/privileges, and forms.

C.3.1 Service Tasks and Deliverables

The contractor shall perform all services necessary to perform and deliver the above requirements, with specifics defined at the task order level on a Firm Fixed Price basis. The Contractor may supply multiple staff concurrently if required. Services will be invoiced on a monthly basis.

C.3.1.1 Schedule of Events / Deliverables

Deliverable Due Date Kickoff meeting and meeting notes. Draft project plan and timeline.

Within 7 business days of contract award

Status Reports* Monthly

AskCRS Maintenance/Scoped Enhancements*

Monthly

CRS New Hires Maintenance/Scoped Enhancements*

Monthly

TrainCRS Maintenance/Scoped Enhancements*

Monthly

FRD Form 1702 Maintenance/Scoped Enhancements*

Monthly

FRD Proposal Dev Maintenance/Scoped Enhancements*

Monthly

*These deliverables are recurring monthly.

All deliverables must be accepted by the COR within ten days of delivery to be considered complete.

C.3.2 Systems Configurations Requirements

C.3.2.1 Project Management

The contractor shall develop and execute a plan for continuous development with the Library’s system owner, product owner, and project team. A draft plan shall be submitted with the proposal as defined in the order. The Library Contracting Officer’s Representative (COR), product owner and project team will provide comments on the plan at a kick-off meeting within 14 calendar days after period of performance start date. The contractor shall submit a final plan addressing updates within seven calendar days after the kickoff meeting.

The plan shall include:

a. The method for capturing and maintaining requirements, issues, bugs, and enhancements (items) from the Library product owner and users into a product backlog;

b. The timing and method for assessing and assigning the level of effort for each change request;

c. Staffing and resources to be employed to meet the performance and schedule requirements of this order;

d. Organizational resources and management controls

The contractor shall provide a written status report to the Library COR following the cadence established in the plan for the project schedule. The report shall consist of overall project status; completed activities for the reporting period; upcoming month’s activities; and potential risks and mitigation strategy. The report shall indicate the completed tasks for all milestones under this contract.

C.3.2.2 Configuration Lifecycle

The contractor shall work with the Product Owner and the project team for each area to translate business needs into usable and accessible features, functionality, and content. The contractor shall configure, test, and deploy updates to the applications and integrations within the platform based on items in the product backlog. The contractor will deploy projects and reports pursuant to an iterative process. See Attachment J9 for an example backlog of maintenance and enhancement tasks within the scope of effort required by this order.

C.3.3.4 Systems Development Life Cycle

The following is applicable to the LOC System Development Life Cycle (SDLC) and are required for all IT projects. See IDIQ SOW C.3.4.4 for reference.

C.3.3.5 Security and Accessibility

The automated Library solution(s) shall meet the LOC accessibility requirements and shall adhere to Library requirements for assessment and authorization (A&A), including obtaining authorization to operate (ATO) before production deployment. The contractor shall provide all supporting documentation and system configuration changes to obtain ATO.

The contractor shall develop and maintain an effective quality control program (QCP) that includes periodic reviews and acceptance by the COR to ensure services are performed in accordance with the contract. The contractor shall develop and implement procedures to identify, prevent, and ensure the non-recurrence of defective services and products. The contractor’s quality control program shall ensure its work complies with the requirements of the contract.

C.4 Contractor Requirements/Staffing

The contractor shall provide all personnel and services to fulfill the requirements of this task order.

Project Manager: (Key Personnel) The contractor personnel shall adhere to the following requirements. have experience documenting, developing and supporting solutions for government agencies;

1. have demonstrated experience developing Federal HR solutions within the Federal business management system platform; and

2. have demonstrated experience developing integrations with Federal business systems (such as hiring/job application and personnel case management.)

3. Ability to define and follow best practices for the support and use of the Business Management Platform.

Below are suggested labor categories and minimum qualifications. The Contractor is expected and encouraged to propose the best resourcing plan of personnel to meet the needs of this task order.

Qty Role Responsibility Required Skill Set

Application Configuration Level III

Provide configuration management planning.

Execute Library-requested maintenance and enhancement tasks in accordance with project goals and timelines. Consult with Library project stakeholders as needed.

5+ Years Experience with application configuration, maintenance, and enhancements.

C.5 Additional Information

C.5.1 Travel The Library will not separately reimburse contractor travel expenses incurred in performance of this contract.

C.5.2 Government Furnished Property and Information The Government will provide the contractor with the following:

• Preconfigured laptop to named contractor staff with the necessary license(s), as appropriate.

• Network Accounts

• Access to appropriate development, testing, and production environments in accordance with IT Security and OCIO directives and procedures.

• Access to Library intranet and Network Systems as deemed necessary to fulfill the requirements.

• Access to existing system documentation and subject matter experts, as needed.

• Access to all third-party deliverables that are within scope of the program management activities required under this task order, as well as the associated task orders that form the basis of those deliverables’ requirements.

• Additional system documentation and access will be provided as necessary to support the contractor’s fulfillment of the program management requirements.

The Library will cover the shipping of the computer to the designated contractor staff. The contractor will be responsible for paying the shipping of the laptop back to the Government, and any damage to the laptop noticed at receipt of the equipment, at the end of the contract, or when the named contractor staff issued the laptop is no longer involved in performing work under this contract, whichever occurs first.

End of Statement of Work