Attachment J6 -Task Order 1 Statment of Work OGC Updates.pdf

Attachment J6 – Task Order 1 Statement of Work

“Brand Name Or Equal” Solutions Business Manager Software as a Service (SaaS) Support & Licensing

I. OVERVIEW / BACKGROUND:

HCD requires the following service continuation “Brand Name or Equal” Solutions Business Manager Software as a Service (SaaS) for the continued support of the implemented system architecture described in Attachment J1 System Architecture and Attachment J3 Descriptions and Diagrams. The SaaS will provide systems that are compatible with the Library’s Enterprise Architecture and IT security directive.

II. SCOPE: The contractor shall perform services necessary to continue the functionality of the system which consist of the subscription, cloud hosting, maintenance and support services pertaining to the overall system for the applications in J1 and J3 System Architecture and descriptions.

The service includes licenses subscription, cloud hosting services and professional services for applications maintenance and enhancements of all HCD applications, platform upgrades and configuration of applications. This includes testing in the non-production environments (both Testing and Staging environments) and verification in the “Brand Name or Equal” Solutions Business Manager SaaS AWS GovCloud production environment after implementation of any configuration changes. The contractor shall assist in all security assessment and testing work as well as continuous monitoring.

III. REQUIREMENTS: The contractor shall provide all matters and services as follows:

CLIN

Year Description Delivery Dates

0001 Base “Brand Name or Equal” Solutions Business Manager SaaS (license subscription) Base

04/01/2026- 03/31/2027

0002 Base “Brand Name or Equal” Solutions Business Manager SaaS (Professional Services) Base

04/01/2026- 03/31/2027

0003 Base “Brand Name or Equal” Solutions Business Manager SaaS (Hosting Services) Base

04/01/2026- 03/31/2027

0004 Base Implementation (This should not exceed) 12 Months. Contractor must define the period in their proposal.

04/01/2026- 09/30/2027 (Should not exceed 12-months)

0101 Option Yr.

“Brand Name or Equal” Solutions Business Manager SaaS (license subscription) OY1

04/01/2027- 03/31/2028

0102 Option Yr.

“Brand Name or Equal” Solutions Business Manager SaaS (Professional Service) OY1

04/01/2027- 03/31/2028

0103 Option Yr.

“Brand Name or Equal” Solutions Business Manager SaaS (Hosting Services) OY1

04/01/2027- 03/31/2028

0201 Option Yr.

“Brand Name or Equal” Solutions Business Manager SaaS (license subscription) OY2

04/01/2028- 03/31/2029

0202 Option Yr.

“Brand Name or Equal” Solutions Business Manager SaaS (Professional Service) OY2

04/01/2028- 03/31/2029

0203 Option Yr.

“Brand Name or Equal” Solutions Business Manager SaaS (Hosting Services) OY2

04/01/2028- 03/31/2029

0301 Option Yr.

“Brand Name or Equal” Solutions Business Manager SaaS (license subscription) OY3

04/01/2029- 03/31/2030

0302 Option Yr.

“Brand Name or Equal” Solutions Business Manager SaaS (Professional Service) OY3

04/01/2029- 03/31/2030

0303 Option Yr.

“Brand Name or Equal” Solutions Business Manager SaaS (Hosting Services) OY3

04/01/2029- 03/31/2030

0401 Option Yr.

“Brand Name or Equal” Solutions Business Manager SaaS (license subscription) OY4

04/01/2030- 03/31/2031

0402 Option Yr.

“Brand Name or Equal” Solutions Business Manager SaaS (Professional Service) OY4

04/01/2030- 03/31/2031

0403 Option Yr.

“Brand Name or Equal” Solutions Business Manager SaaS (Hosting Services) OY4

04/01/2030- 03/31/2031

The system shall include the ability for bi-directional data exchange with other Library managed systems. This data exchange is preferred to be an interactive API but can also be a bulk style interface. These exchanges must be schedulable, auditable, fully instrumented and access controlled.

The contractor shall provide the following activities support and professional services for the “Brand Name or Equal” Solutions Business Manager SaaS on a Firm Fixed Price basis. Service Provider may supply multiple staff concurrently if required. Services will be invoiced in on a monthly basis, upon commencement of period of performance.

Activity Description 1 Maintenance of Cloud-hosted Production Environment: patch fixes to production environment, configuration maintenance for: email, logging, internal application health monitoring, authentication, security, database connectivity, certificate management and all other platform-specific environment configuration functions

2 Maintenance of Cloud-hosted Non-Production Environments: patch fixes to non-production environments, configuration maintenance for: email, logging, internal application health monitoring, authentication, security, database connectivity, certificate management and all other platform-specific environment configuration functions

3 Cloud-hosted Platform Upgrades: upgrades of platform. Including: planning, testing, execution, and training, includes upgrades to production and non-production environments.

4 Configurations Enhancements of existing cloud-hosted Applications:

Configuration of enhancements to platform applications. See Attachment J1 and J3 for full list.

This support includes workflow (states, transitions), fields/data elements, internal application security/privileges, and forms.

5 Cloud-hosted Administration: administration and management of users, notifications, escalations, SLAs, auxiliary data, groups and roles, projects, and user dashboards.

Note: The above tasks pertain to actions resulting from the software owner performing software upgrades, patches, or remediation from security concerns. These are outside of Library control and are reactionary in nature.

Task and Deliverables The contractor shall perform all services necessary to perform and deliver the above requirements, and following tasks and deliverables:

Activity Deliverable Estimated Timeline 1 Kickoff meeting and meeting notes Within 7 business days of contract award

2 SaaS license subscriptions Within 7 business days of contract award

3 SaaS Hosting Service Within 7 business days of contract award

4 SaaS Professional Services - Monthly Status Report that includes accomplishments, to be accomplished and any issues or risks

Monthly

5 SaaS Professional Services - Backlog list of fixes and configurations tracked and stored in the Project Tracking (PT) application. (see TO #2 Backlog for example.)

Monthly

6 Notifications of any upgrades or patches to be submitted in advance to the COR.

30 days in advance

All deliverables must be accepted by the COR within ten days of delivery to be considered complete. Unless otherwise specified, deliverables shall be submitted to the Contracting Officer

Representative who shall have ten (10) business days to review and provide feedback. The Contractor shall address all COR feedback prior to acceptance of the deliverable.

CLIN # Year Description Delivery Schedule 0001 Base SaaS (license subscription) Base 30 days after award 0002 Base SaaS (Professional Services) Base 12 Monthly

Payments 0003 Base SaaS (Hosting Services) Base 30 days after award 0004 Base Implementation (This should not exceed 12 Months. Contractor must define the period in their proposal.

This CLIN is only to be used for solutions other than SBM)

Monthly Payments

0101 Option Yr. 1 SaaS license subscription OY1 30 days after OY1 award

0102 Option Yr. 1 SaaS Professional Service OY1 12 Monthly Payments

0103 Option Yr. 1 SaaS Hosting Services OY1 30 days after OY1 award

0201 Option Yr. 2 SaaS license subscription OY2 30 days after OY2 award

0202 Option Yr. 2 SaaS Professional Service OY2 12 Monthly Payments

0203 Option Yr. 2 SaaS Hosting Services OY2 30 days after OY2 award

0301 Option Yr. 3 SaaS license subscription OY3 30 days after OY3 award

0302 Option Yr. 3 SaaS Professional Service OY3 12 Monthly Payments

0303 Option Yr. 3 SaaS Hosting Services OY3 30 days after OY3 award

0401 Option Yr. 4 SaaS license subscription OY4 30 days after OY4 award

0402 Option Yr. 4 SaaS Professional Service OY4 12 Monthly Payments

0403 Option Yr. 4 SaaS Hosting Services OY4 30 days after OY4 award

IV. QUALITY CONTROL:

The contractor shall develop and maintain an effective quality control program (QCP) to ensure services are performed in accordance with this order and the Library's Quality Assurance Surveillance Plan (QASP). The contractor shall develop and implement procedures to identify, prevent, and ensure the non-recurrence of defective services and products. The contractor shall provide their QCP to the Library within 60 days of the order award that further details all Quality Assurance plans. The contractor's QCP shall include periodic reviews and acceptance by the COR to ensure services are performed in accordance with the order. After acceptance, any updates will need to be communicated in writing to the appropriate parties including the assigned COR.

Logging and Triaging Defects – The contractor will effectively log, triage, and manage defects throughout the software development process to improve the efficiency of the team. This process serves as one of the most valuable information sources in determining quality of the product, readiness to release, and continuous improvement opportunities.

Conducting User Testing – The contractor will conduct iterative user testing of products to allow for navigation and interaction assumptions to be validated or refined by observing people using a product prototype or production code. By testing a design early in the process, potential issues are identified before they go into development. The cost of fixing an error after development is significantly higher than fixing it before.

Systems Development Life Cycle

The below is applicable to the LOC System Development Life Cycle (SDLC) and are required for all IT projects.

Security and Accessibility

The automated Library solution(s) shall meet the accessibility requirements included in IDIQ Statement of Work and shall adhere to Library requirements for assessment and authorization (A&A), including obtaining authorization to operate (ATO) before production deployment. The contractor shall provide all supporting documentation and system configuration changes to obtain ATO.

V. STAFFING

The contractor shall provide all personnel and services to fulfill the requirements of this task order.

Project Manager: (Key Personnel) The contractor personnel shall adhere to the following requirements.

1. have the ability to provide training and certification to LOC personnel;

2. have experience documenting, developing and supporting solutions for government agencies;

3. have demonstrated experience developing Federal HR solutions within the Federal business management system platform; and

4. have demonstrated experience developing integrations with Federal business systems (such as hiring/job application and personnel case management.)

5. Ability to define and follow best practices for the support and use of the Business

Management Platform.

Below are suggested labor categories and minimum qualifications. The Contractor is expected and encouraged to propose the best resourcing plan of personnel to meet the needs of this task order.

Qty Role Responsibility Required Skill Set

1 Application Configuration Level II

Responsible for coordination among the Contractor’s development team and Library stakeholders to ensure that the terms of the contract are met.

5 Years Experience with product resolution, configuration, maintenance, and enhancement in a SAAS environment, and collaboration with program office stakeholders and implementation of requirements.

Designer Certification from the software provider

Technical skills:

SBM or equivalent technical expert.

VI. OTHER:

CONTRACTOR TRAVEL: Travel is not required/reimbursed.

Government Furnished Property

The Government will provide the contractor with the following:

• Preconfigured laptop to named contractor staff with the necessary license(s), as appropriate.

• Network Accounts

• Access to appropriate development, testing, and production environments in accordance with IT Security and OCIO directives and procedures.

• Access to Library intranet and Network Systems as deemed necessary to fulfill the requirements.

• Access to existing system documentation and subject matter experts, as needed.

• Access to all third-party deliverables that are within scope of the program management activities required under this task order, as well as the associated task orders that form the basis of those deliverables’ requirements.

• Additional system documentation and access will be provided as necessary to support the contractor’s fulfillment of the program management requirements.

The Library will cover the shipping of the computer to the designated contractor staff. The contractor will be responsible for paying the shipping of the laptop back to the Government, and any damage to the laptop noticed at receipt of the equipment, at the end of the contract, or when the named contractor staff issued the laptop is no longer involved in performing work under this contract, whichever occurs first.

(End of Statement of Work)