B08_QASP - For reference purposes only.pdf

(vMar2023)

Quality Assurance Surveillance Plan (QASP).

Standard Acceptable Quality Level (AQL) Surveillance

Method Unsatisfactory Marginal Satisfactory Very Good Exceptional Element 1: Quality of Product or Service

Project Management

Deliver Monthly Report more than 15 business days following the end of each month of performance.

There are more than three minor revisions and/or two critical revisions, due to contractor error, required per report.

Deliver Monthly Report within 11-15 business days following the end of each month of performance. There are not more than three minor revisions and/or one critical revision, due to contractor error, required per report.

Deliver Monthly Report within 10 business days following the end of each month of performance.

There are not more than two minor revisions, due to contractor error, required per report.

Deliver Monthly Report within 8 business days following the end of each month of performance. There is not more than one minor revision, due to contractor error, required per report.

Deliver Monthly Report within 5 business days following the end of each month of performance. There are no required revisions, due to contractor error, required per report.

Review and acceptance by the NCECR Program Manager and/or COR in accordance with the

CDRL.

Knowledge of Substantive Issues

Government intervention to correct Contractor’s understanding of substantive issues occurs three or more times per call or meeting

AND

Deliverables to NCECR accurately reflect – as appropriate – the substantive discussion of the calls and meetings, linkages between substantive issues, with more than five substantive errors per month.

Government intervention to correct Contractor’s understanding of substantive issues occurs not more than twice per call or meeting;

AND

Deliverables to NCECR accurately reflect – as appropriate – the substantive discussion of the calls and meetings, linkages between substantive issues, with not more than four substantive errors per month.

Government intervention to correct Contractor’s understanding of substantive issues occurs not more than once per call or meeting;

AND

Deliverables to NCECR accurately reflect – as appropriate – the substantive discussion of the calls and meetings, linkages between substantive issues, with not more than three substantive errors per month.

Government intervention to correct Contractor’s understanding of substantive issues occurs not more than once per call or meeting;

AND

Deliverables to NCECR accurately reflect – as appropriate – the substantive discussion of the calls and meetings, linkages between substantive issues, with not more than two substantive errors per month.

Government intervention to correct Contractor’s understanding of substantive issues is not necessary during calls or meetings;

AND

Deliverables to NCECR accurately reflect – as appropriate – the substantive discussion of the call and meetings, linkages between substantive issues, with not more than zero substantive errors per month.

Government review and oversight of select events, Track event data and review updates from Forest Service Technical support and staff and provide acceptance by the NCECR Program Manager and/or COR in accordance with the

CDRL.

Method Unsatisfactory Marginal Satisfactory Very Good Exceptional Knowledge of FACA protocols and procedures

Government intervention to correct Contractor’s understanding procedural protocols occurs more than four times per month.

Government intervention to correct Contractor’s understanding procedural protocols occurs not more than three times per month.

Government intervention to correct Contractor’s understanding of procedural protocols occurs not more than twice per month.

Government intervention to correct Contractor’s understanding of procedural protocols occurs not more than once per month

Government intervention to correct Contractor’s understanding of procedural protocols is not necessary during contract term

Government review and oversight of select events. Track event data and review updates from Forest Service Technical support and staff.

Review contractor monthly status reports and provide acceptance by NCECR Program Manager and/or COR in accordance with the

CDRL.

Knowledge of Charter and Operating Procedures

Government intervention to correct Contractor’s understanding of Charter not more than five or more times per performance month.

Government intervention to correct Contractor’s understanding of Charter not more than five times per performance month.

Government intervention to correct Contractor’s understanding of Charter not more three times per performance month.

Government intervention to correct Contractor’s understanding of Charter not more than two times per performance month

Government intervention to correct Contractor’s understanding of Charter is not necessary during performance month.

Track event and materials data and review updates from Forest Service Technical support and staff, and provide acceptance by the NCECR Program Manager

Conflict Resolution Skills and Application

Government intervention regarding the Contractor’s impartiality and respect towards interested parties, occurs four or more times per performance month.

Government intervention regarding the Contractor’s impartiality and respect towards interested parties, occurs at least three times per performance month

Government intervention regarding the Contractor’s impartiality and respect towards interested parties, occurs not more than twice per performance month.

Government intervention regarding the Contractor’s impartiality and respect towards interested parties, occurs not more than once per performance month

Government intervention regarding the Contractor’s impartiality and respect towards interested parties, is not necessary during the performance month.

Government review and oversight of select events. Track event data and review updates from Forest Service Technical support and staff, and provide acceptance by the NCECR Program Manager, Government review and oversight of select events

Method Unsatisfactory Marginal Satisfactory Very Good Exceptional Drafting Recommendations and Meeting Summaries

No delivery of final deliverables

Includes 75% of required information, per the associated

CDRL

AND

Responses to 75% of comments on the draft.

Includes all required information, per the associated CDRL

AND

Responses to 80%

Includes all required information, per the associated CDRL

AND

Responses to 95%

Includes all required information, per the associated CDRL

AND

Responses to 100% of comments on the draft.

Review and government acceptance by NCECR PM and/or COR of all deliverables by the due date, with all material edits from the draft versions resolved.

Element 2: Schedule Timeliness and Responsiveness to Requests and Communications

Fails to meet contractual timelines

AND

Does not respond to any emails and messages from the Government within five or more business days and/or does not advise the Government of extended unavailability.

Notifies NCECR of need for extended timelines before contractual timelines not more than 3 times per year

AND

Responds to all emails and messages from the Government within four business days, and fails to advise Government of alternative point(s) of contact if primary point of contact will be absent for an extended period of time (i.e., more than 5 business day)

Complies with all contractual reporting timeframes, AND

Responds to all emails and messages from the Government within three business days and advises Government of alternative point(s) of contact if primary point of contact will be absent 3 or more business days.

Complies with all contractual timelines

AND

Responds to all emails and messages from the Government within 2 business days and advises Government of availability if planning to be absent more than 5 business days and/or advises Government of alternative point(s) of contact if primary point of contact will be absent 3 or more business days.

Provides materials before contractual timelines

AND

Responds to all emails and messages from the Government within 1 business day and advises Government of availability if planning to be absent more than 3 business days and/or advises Government of alternative point(s) of contact if primary point of contact will be absent 3 or more business days.

Review of Actual responses received both email and phone communications