Attachment_Q_-_KPI.pdf
PDF 1 MB Posted
- Solicitation number
- 24-P-64AK
- Issued by
- Volusia County, Florida
About this file
This document is a Key Performance Indicator (KPI) attachment for a Transit Management Request for Proposal (RFP 24-P-64AK) for Volusia County, Florida, detailing performance standards for fixed route and paratransit transit services. The performance standards outline specific metrics for on-time performance, missed trips, preventable accidents, customer complaints, preventative maintenance, operator qualifications, and other operational requirements for both fixed route and paratransit services.
The document includes detailed financial incentives and disincentives for meeting or failing to meet the specified performance standards. For fixed route services, contractors can earn up to $1,000 in monthly incentives for exceeding minimum performance levels, while facing penalties such as $2,000 for not meeting on-time performance standards or $200 per missed trip. Paratransit services have similar incentive structures, with potential monthly incentives up to $5,000 for maintaining approved trip levels and $1,000 for achieving specific performance goals. Additional performance standards include implementing cost-saving measures, timely reporting of accidents, and submitting required monthly data, with potential incentives or penalties ranging from $50,000 to $1,000 per incident.
View the file
Other files
Show all 31
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Fixed Route Transit Service Performance Standards
Service Performance Standard
Acceptable Minimum
Goal Disincentive for Each Calendar
Month
Incentive Each Calendar Month
On-time performance. Service leaving the designated stop within 5 minutes of scheduled time during a one-month period.
95% 100% $2,000 each month the Fixed Route service does not attain at least 95% on time performance in a given month.
$1,000 incentive if goal exceeds minimum
Missed Trips – 10 minutes or more 95% 100% $200 per missed trip
Preventable accidents per 100,000 miles
1.4 1.2 $1,000 incentive if goal is obtained
Customer complaints per month (contractor related)
5 3 $500
Preventative maintenance.
The Contractor shall ensure all vehicles are properly maintained, safe, and reliable.
95% 100% $100 per day for any PM that is not on time.
$1,000 incentive if goal exceeds minimum
Maintain records (as outline in Contractor Responsibilities) in all areas of the operation. Including but not limited to all county, state and federal requirements.
100% 100% $100 per incident that the county is not able to obtain information required.
Attachment Q - KPI Transit Mgmt. RFP 24-P-64AK
Contractor adherence to minimum operators, field supervisor, dispatcher qualifications and training. Contractor shall provide County with documentation of adherence to training and/or certification requirements.
100% 100% $1,000
Paratransit Service Performance Standards
Service Performance Standard Acceptable Minimum
Goal Disincentive for Each Calendar
Month Incentive
Each Calendar Month
On-time performance. Passenger pick-up within the 20-minute window of each and every scheduled pick up time 95% 100% $1,000
Paratransit trip denial 0 0 $1,000 per incident
Paratransit trip missed 0 0 $1,000 per incident
Passengers per vehicle revenue hour *1.9 *2.5 $1,000 $1,000 incentive if goal is obtained Maintaining approved trip levels pursuant to financial capabilities provided by the County
100% 100% $5,000 incentive if goal is obtained
Preventable accidents per 100,000 miles 2 0
$1,000 incentive if goal is obtained
Customer complaints per month – unable to cure (contractor related) 5 0 $100 for each
Preventative maintenance (on-time) 95% 100% $1,000 incentive if PM % exceeds minimum
*Average per month
Other Performance Standards
Service Performance Standard Acceptable Minimum
Goal Disincentive for Each Incident
Incentive
Contractor implements cost saving measures in the first year that equates to an overall 10% (estimated at 3 Mil) reduction in the annual expenditures
$50,000 incentive
Failure to report vehicle accidents or serious incidents within one hour of occurrence to County Project Manager
0 $1,000 per incident
Failure to submit monthly NTD data within 10 days after month closes
0 $1,000 per incident
File details come from the government source that posted it. Updated .