Attachment J.1 (A) Statement of Work.pdf

NASA Safety Center (NSC) Safety & Mission Assurance, Audits, Assessments and

Analysis (SA3) Services

Attachment J.1 (A) Statement of Work (SOW)

80GRC022R0029 – SA3 Services Attachment J.1 (A)

NASA Safety Center

Safety & Mission Assurance, Audits, Assessment and Analysis (SA3) Services Statement of Work

1.0 Introduction

The NASA Safety Center (NSC) was established by NASA’s Office of Safety and Mission Assurance (OSMA) to support the Safety and Mission Assurance (SMA) requirements of NASA’s mission programs and projects. NSC provides SMA expertise, information, verification and analysis to enable collaboration and learning while promoting a safe workplace and successful programs and projects.

2.0 Scope

The Contractor shall provide Safety & Mission Assurance, Audit, Assessment and Analysis (SA3) Services to NASA Headquarters (HQ), NASA Centers, NASA Programs/Projects, and other NASA activities through the NSC.

Any activities described herein shall not be construed as implying that the Contractor has the authority to approve/disapprove Government policies, processes, procedures, specifications, requirements or those of any of its Government Contractors. Language contained in this Statement of Work (SOW) shall not be construed to mean that the Contractor has the authority to perform final acceptance or rejection on the Government’s behalf for any products or services delivered. The Contractor’s functions involving evaluation, verification, certification, review, etc., shall require communication of findings to the appropriate NASA representative having final approval or acceptance authority.

The Contractor shall have the capability to manage and perform numerous and various task orders with multiple NASA Centers’ programs and projects including NASA Headquarters simultaneously at foreign and domestic locations at which NASA-funded work is performed or planned. For example, the supply chains for NASA programs and projects include domestic and foreign suppliers for which the Contractor may be selectively tasked to perform assessments, inspections and surveillance to determine and assure conformance with NASA, industry standards for quality management systems requirements, and contractual requirements.

The Contractor shall have the capability to provide emergency services within a twenty-four

(24) hours’ notice, as may be required, in fulfillment of issued task orders when directed by the NSC Contracting Officer’s Representative (COR).

The Government shall require the accomplishment of specific work through the issuance of discrete Task Orders (TO) under the Indefinite Delivery Indefinite Quantity (IDIQ) structure. All TOs will be issued by the Government Contracting Officer (CO) and all subtasks by the Contracting Officer’s Representative (COR) per the Glenn Research Center clause GSR 1-1 entitled, “Technical Direction” (APR 2016).

The NSC anticipates the demand for contract support to increase up to 8% per year or up to 40% over the life of this contract due to new NASA organizations and exploration programs using this contract. Additionally, the incumbent contract experienced a similar rate of growth during its period of performance.

The existence of the COVID-19 Pandemic has, and is anticipated to, impact the implementation of audits and assessments by affecting schedules and the method by which these activities are conducted. The NSC anticipates that planned audits and assessments may be cancelled and/or rescheduled and onsite audits and assessments may be conducted virtually. For the purposes of cost estimation and planning, the provided schedule is to be assumed as onsite audits and assessments unless otherwise annotated on the schedule.

The contractor shall ensure that its employees performing onsite at any NASA centers and component facilities complete all federally mandated and Agency/Center required training and comply with any Federal, State, Locality or Center policies applicable to the work being performed by those employees.

All work performed under this contract shall comply in accordance with established and applicable NASA documents for requirements, policies, procedures, directives, standards, specifications and instructions. A representative, but not comprehensive, listing of these documents is provided in Appendix A.

3.0 Requirements

This SOW describes the requirements for the Contractor to provide Safety and Mission Assurance (SMA) Services. These services include both the performing of these functions and the independent assessment of these functions and may include special projects involving multiple disciplines.

The Contractor shall perform the work as directed in NASA issued task orders. Such services shall be performed on a resident (on-site), remote or itinerant basis. Virtual audits, assessments, reviews and investigations may be performed as the Government deems necessary. NASA-approved IT equipment and software used in support of virtual activities will be provided by the Government to the Contractor. Contractor personnel shall have the competency to include but not limited to qualifications necessary to fulfill the task orders to which they are assigned.

Task orders that may be issued within and across the areas are described below,

3.1 Agency SMA Audit/Assessment/Analysis Support

3.1.1 NSC Assessments and Investigations Office (AIO)

3.1.1.1 Institutional, Facility and Operational Safety Audit (IFOSA)

3.1.1.2 Quality, Audit, Assessment and Review (QAAR)

3.1.1.3 Interim Center Assessments (ICA)

3.1.1.4 Pre-Audit Discovery and Analysis

3.1.1.5 SMA Investigations

3.1.2 Supplier Quality Management Assessments

3.1.3 Supplier/Supply Chain Risk Assessments

3.1.4 Internal Quality Management Audits/Assessments

3.1.5 Programmatic Audits, Assessments, Reviews and Investigations

3.1.6 Independent Assessments and Investigations

3.1.7 Organizational Safety Assessments

3.2 Other Support

3.2.1 Institutional Safety Assessment and Hazard Analysis

3.2.2 Program/Project System Safety Hazard Analysis

3.2.3 Project Reliability and Maintainability Analysis

3.2.4 Project and Organizational Risk Analysis and Management

3.2.5 Supplier/Supply Chain Data Management and Analytics

3.2.6 Software Safety and Assurance

3.2.7 Training and Outreach (which includes working groups)

3.2.8 Audit and Investigation Program Support

3.3 Quality and Safety Engineering Assurance

3.4 Assessment and Investigation Information Systems Support

3.4.1 System for Tracking Audits/Assessments and Reviews (STAR)

3.4.2 Meta Information System Support

3.1 Agency SMA Audit/Assessment/Analysis Support

The Contractor shall have the capability and associated expertise to plan, perform and document audit, assessment and review services, encompassing the multiple disciplines of safety and mission assurance, for NASA Centers, programs and projects. The Contractor’s expertise and approach shall include methods, best practices and industry standards for assessments and auditing. The Contractor shall have thorough knowledge of industry standards for quality management (e.g., AS9100 Quality Management System Requirements for Aviation, Space and Defense Organizations, IS0 9001 Quality Management, and Capability Maturity Model Integration (CMMI)), typical contractual requirements including NASA safety and mission assurance requirements; and processes for project/supplier management, design, verification, and manufacturing employed in the aerospace industry. The Contractor shall support pre-audit/assessment discovery and preparations, audit/assessment execution, and post audit/assessment activities.

The Contactor shall provide analysis services of audit and assessments results. Analytical objectives shall include the identification of systemic or cross-cutting issues, deficiencies, and their causes as well as the identification and evaluation of performance/requirements gaps, examination of issues and trends affecting NASA Centers, Programs and projects, and the performance of suppliers, to include recommendations for continuous improvement of requirements and processes. The

Contractor’s expertise shall include methods and best practices for suitable analysis, and thorough knowledge of NASA safety, mission and quality assurance requirements.

3.1.1 NSC Assessments and Investigations Office (AIO)

The NSC Assessments and Investigations Office (AIO) is responsible for conducting Institutional, Facility and Operational Safety Audit (IFOSA), Quality Audit, Assessment, and Review (QAAR) audits, Interim Center Assessments (ICA) and other assessments and analysis. In support of AIO, the Contractor shall:

Assist with audit and assessment schedule and planning activities Maintain the integrated audit and assessment schedule Maintain a library of Audit Guides that are used for each type of audit Maintain audit checklists and minimum audit points Coordinate the teamwork necessary for the performance of assessments/audits Perform pre-audit discovery activities including; collect, disseminate and examine audit and assessment support documentation and update audit catalogue, review prior audit data and findings, collect and review other related information, determine areas of risk to support the audit focus

Perform post – audit activities including corrective action plan technical feedback

Document all audit findings in the System for Tracking Audits/Assessments and Reviews (STAR)

Support continual improvement activities from audit and assessment lessons learned and customer feedback

Support analysis and other assessment activities Ensure that all audit/assessment material is stored in a Government repository documented in the task order

3.1.1.1 Institutional, Facility and Operational Safety Audit (IFOSA)

The objective of IFOSA is to verify compliance with federal, state and/or local safety and health statutes and regulations and the Agency’s SMA facility and operational requirements at the NASA Centers and component facilities including Jet Propulsion Laboratory (JPL).

In support of the IFOSA, the Contractor shall:

Provide overall audit program management support Support audit preparation and post audit activities Support pre-audit status meetings Provide logistics support Provide auditor(s) and audit support for audit execution Support development of in-brief, daily debriefs, and out-brief

Capture/track/status lessons learned from each audit Support the review of root causes and corrective/preventive action plans submitted by the Centers

The Contractor shall support the AIO in the analysis of the audit and causal findings to determine:

Identification of trends, potential systemic or cross-cutting issues Deficiencies and/or non-compliances and their associated causes Best practices, commendations and lessons learned Opportunities for improvement of audit processes (e.g., check lists, maintain auditor training guides, etc.)

3.1.1.2 Quality, Audit, Assessment and Review (QAAR)

The objective of the NSC QAAR Program is to verify compliance with the agency’s SMA quality and software assurance requirements at the NASA Centers, program/project prime Contractors, and center service Contractors. In support of the QAAR, the Contractor shall:

Provide overall audit program management support Support audit preparation and post audit activities Support pre-audit status meetings Provide logistics support Provide auditor(s) and audit support for audit execution Support development of in-brief, daily debriefs, and out-brief Capture/track/status lessons learned from each audit Support the review of root causes and corrective/preventive action plans submitted by the Centers

The Contractor shall support the AIO in the analysis of the audit and causal findings to determine:

Identification of trends, potential systemic or cross-cutting issues Deficiencies and/or non-compliances and their associated causes Best practices, commendations and lessons learned Opportunities for improvement of audit processes (e.g., check lists, maintain auditor training guides, etc.)

3.1.1.3 Interim Center Assessments (ICA)

The objective of ICAs is to perform a health check of NASA Centers, programs and projects at the approximate midpoint of the four-year

QAAR/IFOSA audit cycles. The ICA checks the corrective actions of the previous QAAR and IFOSA audit findings to ensure progress and to validate that quality and safety processes are adequate, effective and meet SMA requirements. NASA Centers, Programs and projects can also request an ICA, at any time, to review quality and safety processes, ensure SMA requirements are being implemented or to obtain suggestions for process improvements. In support of the ICA, the Contractor shall:

Provide management support to the ICA Program Manager Provide support for assessment and analysis activities Capture/track/status lessons learned

3.1.1.4 Pre-Audit Discovery and Analysis

The objective of the Pre-Audit Discovery and Analysis is to support the AIO IFOSA and QAAR audits by gathering Center and program/project-specific data and information prior to planning the audit and providing a preliminary report of areas of high risk or concern. Analysis of Corrective Action Plans is also provided in support of the technical feedback given to auditees after the audit. In support of the Pre-Audit Discovery and Analysis, the Contractor shall:

Provide overall management support to the program manager Maintain process documentation including templates and schedules Develop scope questionnaires Collect documentation such as Center directives, work instructions, program and project listings and contracts Evaluate prior audit data from all sources Perform analysis to determine trends, potential risks and other areas of interest Provide technical feedback on Corrective Action Plans Capture/Track and status lessons learned Identify and implement process improvements

3.1.1.5 SMA Investigations

The objective of SMA Investigations is to support the NSC in all other areas of SMA that require a focused, in-depth investigation into a particular condition or event to identify evidence, determine cause(s) and ensure SMA policies and procedures are being upheld.

3.1.2 Supplier Quality Management Assessments

Conduct independent assessments of suppliers to mission programs/projects.

Assess conformance with contractual requirements and quality management standards (e.g., ISO 9000, AS9100, and CMMI) and perform associated analysis activities. The Contractor shall:

Assist with audit schedule and planning activities (scheduling, audit tailoring, etc.)

Support meetings including pre-audit and post-audit Provide auditors for audit execution Support development of in-brief, out-brief, and final report Capture/track/status lessons learned from each audit Support analysis activities Monitor corrective actions/improvements to enable and support the provision of quality products and services

The Contractor shall support the supply chain analysis of assessment findings and causal findings to determine:

Examination, evaluation, and analysis of issues and trends from Supply Chain audits Analysis for safety and mission assurance issues Analysis and recommendations for continuous improvement of requirements and implementation processes Lessons learned and continual improvements

3.1.3 Supplier/Supply Chain Risk Assessments

The Contractor shall plan, produce and deliver assessments that employ qualitative and quantitative analytical methods to identify and assess supplier/supply chain risks (encompassing technical, business, market, security and other relevant factors) to NASA mission programs/projects. The Contractor shall utilize NASA and non-NASA open sources of data and information in combination with a designated, Government information system to plan, produce and deliver supplier/supply chain risk assessment products. The Contractor shall utilize a Government-approved information system as specified by task order to perform and deliver supplier/supply chain risk assessments.

3.1.4 Internal Quality Management Audits/Assessments

NASA requires that all Centers have an Integrated Management System that are compliant with ISO 9001/AS 9100. It is NASA’s policy to comply with prescribed requirements for performance of work and to provide for independent assurance of compliance through implementation of a quality assurance program. In support of this effort, the Contractor shall:

Assist with audit/assessment schedule and planning activities (scheduling, audit/assessment tailoring, etc.)

Support meetings Provide auditors for audit execution Support development of in-brief, out-brief, and final report Support capture/track/status lessons learned Support the review of root causes and corrective/preventive actions Utilize a Government-approved information system as specified by task order to perform and deliver internal quality management assessments

3.1.5 Programmatic Audits, Assessments, Reviews and Investigations

NASA requires that all Programs and projects follow NASA’s policy to comply with all prescribed requirements in Safety and Mission Assurance. In support of this effort, the Contractor shall:

Assist with scheduling and planning activities Support meetings Provide qualified personnel to execute audit/assessment/review/ investigation Support development of in-brief, out-brief, final report or other documents and records as needed Support capture/track/status lessons learned

3.1.6 Independent Assessments and Investigations

The Contractor shall support independent assessment, technical assists or investigation as directed. This includes augmenting traditional assessment methods with the use of an assurance case conforming with ISO/IEC 15026-2, Systems and software engineering — Systems and software assurance — Part 2:

Assurance case, that:

Argues that satisfaction of mission/project requirements provides reasonable assurance of satisfaction of the high-level safety and mission success goals Argues that the present development actually satisfies these requirements Provides a roadmap for the satisfaction of requirements yet to be met, i.e., that necessary planning has been conducted and that commitments are in s place to meet the requirements through the system lifecycle

3.1.7 Organizational Safety Assessments

Safety Culture’s mission at NASA is to create an environment where everyone works safely, feels comfortable communicating safety issues, learns from mistakes and successes, feels confident balancing challenges and risks while keeping safety in the forefront, and trusts that safety is a priority.

The Contractor shall:

Assist with assessment schedule and planning activities Collect and disseminate assessment support documentation Provide logistics support Enter all assessment data into Government selected application/tool Assist with creation of presentations and reports Examination, evaluation, and analysis of issues and trends from the

Organizational assessments Support lessons learned and continual improvement

3.2 Other Support

The Contactor shall provide services to the NSC and NASA Centers for the items mentioned below. The Contractor’s expertise shall include methods and best practices, and thorough knowledge of NASA safety, mission and quality assurance requirements.

Analytical objectives shall include the identification of systemic or cross-cutting issues, deficiencies, and their causes. The identification and evaluation of gaps, examination of issues and trends affecting NASA Centers, programs/projects and/or the performance of suppliers, to include recommendations for continuous improvement of requirements and processes.

3.2.1 Institutional Safety Assessment and Hazard Analysis

The Contractor shall plan, perform and document institutional safety assessments and hazard analysis services for NASA and supplier facilities, and NASA organizations. The Contractor’s expertise shall include methods and best practices for safety hazard analysis and the determination of hazard controls for identified hazards.

3.2.2 System Safety Hazard Analysis

The Contractor shall plan, perform and document system safety hazard analysis services for NASA Centers and for the lifecycle of NASA flight programs and projects, including spacecraft / instrument design, human rating requirements, development, operations and disposal of critical and complex equipment and products. The Contractor’s expertise shall include methods and best practices for safety hazard analysis and the determination of hazard controls for identified hazards.

3.2.3 Reliability and Maintainability Analysis

The Contractor shall plan, perform and document reliability and maintainability analysis services for NASA programs and projects. The Contractor’s expertise shall include methods and best practices for failure analysis; reliability and maintainability analysis; and thorough knowledge of engineering and systems engineering for NASA Centers, programs and projects.

3.2.4 Project and Organizational Risk Analysis and Management

The Contractor shall plan, perform and document risk analysis and risk management services for NASA Headquarters, Centers, programs and projects.

The Contractor’s expertise shall include methods and best practices for quantitative and qualitative risk analysis as applied to NASA operations and flight programs/projects.

3.2.5 Supplier/Supply Chain Data Management and Analysis

The Contractor shall plan, perform research, and document Supplier and Supply Chain mission assurance issues and risks for Agency, NASA Centers, programs and projects. The Contractor shall document opportunities for continuous improvement. The Contractor’s expertise shall encompass methods, best practices and industry standards applicable to supply chain management for NASA Centers, programs and projects.

The Contractor shall:

Identify, evaluate, recommend, aggregate, and integrate data and information from NASA and non-NASA data and information resources in order to support supplier/supply chain risk assessments relative to NASA mission performance

Support the transition and/or entry of such data and information into a designated, Government-approved information system as documented in the task order

3.2.6 Software Safety and Assurance

The Contractor shall plan, perform and document software safety and assurance services for NASA Headquarters, Centers, programs and projects. The Contractor’s expertise shall include methods, best practice and industry standards for software safety and software assurance as well as thorough knowledge of NASA policy, requirements and guidance for software engineering, software safety, software assurance, human rating, and the application of hazard analysis and control to software for space and ground systems.

3.2.7 Training and Outreach

The Contractor shall support training, meetings and outreach activities related to the other task areas in the SOW, including but not limited to the NSC Audit and Assessments Operational Meeting and the NASA Supply Chain conference series managed by NASA GSFC.

3.2.8 Audit and Investigation Program Support

The Contractor shall perform program support services for following NASA safety and mission assurance organizations such as but not limited to the NASA Headquarters, NSC Audits and Assessments Office (AAO), the SMA Directorate, Centers, programs and projects as required by task order.

3.3 Quality and Safety Engineering and Assurance

The Contractor shall plan, perform and document quality and safety engineering and assurance services for NASA Headquarters and Centers and for the design, development, test, pre-launch, and operation phases of NASA programs and projects.

Such services may include milestone and peer design reviews, auditing, review of documentation, inspections and verification, technical analysis, and surveillance of suppliers to NASA programs and projects.

The Contractor’s expertise shall encompass methods, best practices and industry standards applicable to quality management, quality engineering, including NASA quality and mission assurance requirements, NASA workmanship standards, source inspection, and the performance, oversight and analysis of Government mandatory inspections.

3.4 Information Systems

The Contractor shall use and support NASA information systems to fulfill the requirements of this SOW. Support services may include: Design, development, testing and managing audit/assessment information tracking systems and/or databases.

3.4.1 System for Tracking Audits/Assessments and Reviews (STAR)

The Contractor shall use the STAR application to update and maintain documented SMA requirements within the Requirements Management Module of STAR and participate in improvement initiatives including testing new features, serving on a Configuration Control Board (CCB) and proposing technical improvements to the system as requested. STAR is a NASA-managed, real-time system hosted at the GRC Data Center and is managed as an agency-wide system by the NSC in coordination with NASA Headquarters and Centers.

The Contractor shall:

Utilize STAR in accordance with NASA IT security requirements and access requirements.

Record and maintain audit and assessment data in the STAR application.

3.4.2 Meta Information System Support

The Contractor, as specified by task order, shall utilize and support the Meta information system which is based upon and employs software licensed for NASA use from Intelex Technologies, Inc., including the Intelex Application Builder.

The Contractor shall provide:

Design, configuration, modification and testing expertise Intelex Application Builder knowledge

The Meta information system provides applications for the operation of the NASA GSFC Management System and related processes supporting NASA mission performance, and enables process/data controls and integration, record-keeping, data management, and real-time analytics for informed decision-making. The system is managed by NASA GSFC's Safety and Mission Assurance (SMA) Directorate.

4.0 NASA SA3 Task Management

The Government will issue task orders by email. The Contractor shall respond via email within 10 calendar days with the technical approach, period of performance, appropriate cost information, and any other information required (i.e., ITAR, Export Control, OCI, etc.).

The Government will evaluate the proposal for reasonableness.

5.0 Business Management and Administration

The Contractor shall develop, implement and maintain those business management systems required for effective and efficient accomplishment of contract work. In general, business management and administrative functions described in this section will not be covered by specific Task Orders. Areas include the following:

5.1 Management

The Contractor shall institute and maintain an effective, efficient, and responsive management organization responsible for management and oversight of Contractor personnel, Sub Contractors, other contract resources, contract performance, deliverables, and costs as applicable. The Contractor’s Program Manager for this contract shall have complete, full and singular authority to manage this effort.

The Contractor shall comply with the AS9100 standard for quality management systems as deemed applicable by the Contractor to the performance of the contract and shall establish processes and objectives for the management and fulfillment of issued task orders.

The Contractor shall promptly alert the COR and the CO of any issues that may adversely impact the timely and cost-effective delivery of quality products and services under this contract.

The Contractor shall be capable of providing overall SMA program integration for all SA3 related functions. See Appendix B.

5.2 Management Reviews

The Contractor shall participate in the following types of meetings and reviews, as required:

5.2.1 Quarterly Coordination Meetings

Senior Contractor personnel shall support quarterly meetings with the COR, Center Technical Liaison (CTLs) and NASA managers to discuss accomplishments, problems, corrective actions, customer survey results, and other details of task order operations. These reviews will take place at GSFC, at a minimum, and may include Headquarters and other Centers as well.

5.2.2 Monthly Contract Review Meetings

Senior Contractor personnel shall support monthly contract review meetings to discuss contract performances, problems, corrective actions, accomplishments, and other details of contract management with the COR and NSC Director. The Contractor will present SMA3 contract customer survey metrics quarterly.

5.2.3 Regular Meetings, Teleconferences, and Video Conferences

The Contractor shall support meetings either face to face meetings, teleconferences, or video conferences with the NSC, NASA Headquarters and Centers to plan and coordinate the performance of task orders.

5.2.4 Status reporting

The Contractor shall engage in regular written and/or verbal status reporting.

This is to include weekly and monthly inputs of activities, accomplishments and concerns.

6.0 APPLICABLE DOCUMENTS

The documents listed in Appendix A include directives, and specifications that define requirements that may be either flown down to, or directly cited on a contract. As specified in the individual contracts, they define requirements to which the work must conform. The Contractor shall determine appropriate flow-down of these requirements to determine compliance of NASA Centers, Programs, Projects and suppliers to these requirements, or comply with the requirements of these documents in performing insight/oversight of suppliers and sub-tier suppliers in accordance with the applicable task order. For purposes of determining flow-down of requirements, the current issue of the document applies; for purposes of determining compliance with contract requirements, the terms of the contract apply.

In the performance of task orders, the Contractor shall use documents such as NASA directives, NASA standards, and other applicable standards. These documents support activities such as Launch Vehicles, Space Exploration, Aeronautics, and Space Science. Additional applicable documents will be listed on the individual task orders.

The following online resources provide access to NASA directives and to other NASA standards that may be applicable to the performance of NASA-funded work and to the fulfillment of the

NASA SA3 SOW.

Federal Acquisition Regulation (FAR): https://www.acquisition.gov/ NASA Federal Acquisition Regulation Supplement (NFS):

https://www.acquisition.gov/nfs NASA Online Directives Information System (NODIS): http://nodis3.gsfc.nasa.gov/ Center Directives can also be accessed using the NODIS link above Goddard Directives: https://gdms.gsfc.nasa.gov

Specific documents applicable to the fulfillment of the NASA SA3 SOW include the following:

APPENDIX A

APPLICABLE

DOCUMENTS

TITLE

NPD 1000.0 NASA Governance and Strategic Management Handbook NPD 1210.2 NASA Surveys, Audits, and Reviews NPD 1280.1 NASA Integrated Management System Policy NPD 2540.1 Acceptable use of Government Office Property Including Information

Technology NPD 2800.1 Managing Information Technology NPD 4100.1 NASA Supply Support and Material Management Policy NPD 7120.4 NASA Engineering and Program/Project Management Policy NPD 7120.5 NASA Space Flight Program and Project Management Requirements NPD 8010.3 Notification of Intent to Decommission or Terminate Operating Space Systems and Terminate Missions NPD 8610.7 Launch Services Risk Mitigation Policy for NASA-Owned and/or NASA-

Sponsored Payloads/Missions NPD 8610.12 Orbital Space Transportation Services NPD 8610.23 Launch Vehicle Technical Oversight Policy NPD 8610.24 Launch Services Program Pre-Launch Readiness Reviews NPD 8610.7 Launch Services Risk Mitigation Policy for NASA-Owned and/or NASA-

Sponsored Payloads/Missions NPD 8700.1 NASA Policy for Safety and Mission Success NPD 8710.1 Emergency Management Program NPD 8710.5 Policy for Pressure Vessels and Pressurized Systems NPD 8720.1 NASA Reliability and Maintainability (R&M) Program Policy NPD 8730.2 NASA Parts Policy NPD 8730.5 NASA Quality Assurance Program Policy NPD 8831.1 Maintenance and Operations of Institutional and Program Facilities and Related

Equipment NPD 8820.2 Design and Construction of Facilities NPR 1441.1 NASA Records Management Program Requirements NPR 1600.1 NASA Security Program Procedural Requirements NPR 1600.4 Identity and Credential Management NPR 1800.1 NASA Occupational Health Program

NPR 2190.1 NASA Export Control Program NPR 2800.1 Managing Information Technology NPR 2810.1 Security of Information Technology NPR 2810.2 Possession and Use of NASA Information and Information Systems outside of the United States and United States Territories NPR 4100.1 NASA Supply Support and Material Management NPR 4200.1 NASA Equipment Management Procedural Requirements NPR 4300.1 NASA Personal Property Disposal Procedural Requirements NPR 7120.5 NASA Space Flight Program and Project Management Requirements NPR 7120.7 NASA Information Technology Program and Project Management Requirements NPR 7120.8 NASA Research and Technology Program and Project Management

Requirements NPR 7120.10 Technical Standards for NASA Programs and Projects NPR 7123.1 NASA Systems Engineering Processes and Requirements NPR 7150.2 NASA Software Engineering Requirements NPR 7900.3 Aircraft Operations Management NPR 8000.4 Agency Risk Management Procedural Requirements NPR 8621.1 NASA Procedural Requirements for Mishap and Close Call Reporting, Investigating, and Recordkeeping NPR 8705.2 Human-Rating Requirements for Space Systems NPR 8705.4 Risk Classification for NASA Payloads NPR 8705.5 Technical Probabilistic Risk Assessment (PRA) Procedures for Safety and Mission

Success for NASA Programs and Projects NPR 8705.6 Safety and Mission Assurance (SMA) Audits, Reviews, and Assessments NPR 8715.1 NASA Occupational Safety and Health Programs NPR 8715.2 NASA Emergency Management Program Procedural Requirements NPR 8715.3 NASA General Safety Program Requirements NPR 8715.5 Range Flight Safety Program NPR 8715.6 NASA Procedural Requirements for Limiting Orbital Debris and Evaluating the

Meteoroid and Orbital Debris Environments NPR 8715.7 Payload Safety Program NPR 8735.1 Exchange of Problem Data Using NASA Advisories and the Government-Industry

Data Exchange Program (GIDEP) NPR 8735.2 Management of Government Quality Assurance Functions for NASA Contracts NPR 8820.2 Facility Project Requirements (FPR) NPR 8831.2 Facilities Maintenance and Operations Management

APPENDIX B

Appendix B contains references to NASA Technical Standards and Handbooks. These are documents that are typically referenced by documents in Appendix A. These documents are located behind the NASA firewall, and assist NASA to achieve technical excellence through the development of technical standards, specifications, and handbooks to meet NASA's unique needs.

NASA Technical Standards: http://standards.nasa.gov/documents/nasa

NASA-STD-

8739.4

Workmanship Standard for Crimping, Interconnecting Cables, Harnesses and Wiring

NASA-STD-

8739.5

Workmanship Standard for Fiber Optic Terminations, Cable Assemblies and Installation

NASA-STD-

8739.6

Implementation Requirements for NASA Workmanship Standards

NASA-STD-

8739.8

Software Assurance and Software Safety Standard

NASA-STD-

8739.10

Electrical, Electronic, and Electromechanical (EEE) Parts Assurance Standard

NASA-STD-

8739.12

Metrology and Calibration

NASA-STD-

8739.14

NASA Fastener Procurement, Receiving inspection, and Storage Practices for NASA Mission Hardware

AWS D17.1 Specification for Fusion Welding for Aerospace Applications

ANSI/ESD S20.20 ESD Association Standard for the Development of an Electrostatic Discharge Control Program for -Protection of Electrical and Electronic Parts, Assemblies and Equipment

AS9100 SAE Quality Management Systems - Aerospace Requirements

ISO 9001 Quality Management Systems Requirements

Acronyms and Glossary

(AIO) Assessments and Investigations Office at the NASA Safety Center

Assessment Any evaluation independent of the program or project, including audits surveys, gap study and analysis.

Audit A formal structured approach to establishing a supplier’s compliance to contractual requirements with findings and observations were applicable.

Investigation Any deep dive into an unanticipated condition or event to identify evidence, determine cause(s) and ensure SMA policies and procedures are being upheld.

(CO) Contracting Officer The contract specialist is the NASA agent who acts for and creates legal obligations between the NSC and the Contractor. Has sole authority to obligate the Government or authorize changes to the contract scope. Authorizes work to be performed by task orders approved via email.

Authorizes the payment of invoices received from the Contractor.

(COR) Contracting Officer’s Representative Serves as the liaison between the CO and the Contractor. Monitors the technical performance of the Contractor and the delivery of services. Manages the budget and funds received to fund the contracted effort. Upon COR’s approval, proposed tasks and amended tasks are routed to the CO. Issues all WOs per the NASA FAR Supplement clause 1852.242-70 entitled, “Technical Direction” (SEPT 1993). The COR can recommend to the CO task orders to be shut down when cost ceilings are exceeded, or technical performance fails to meet Government expectations.

(CTL) Center Technical Liaison The person or persons designated by the Director of Safety and Mission Assurance at each center to be the technical representative for the support of this contract. They are then appointed by the COR to serve as the Government technical liaison between the Contractor and the COR for specific tasks at that specific Center only. Civil Servant requesters at the Center submit requests for support to and through the Center CTL. The CTL will monitor technical performance of tasks assigned to them.

Emergency Services This is support needed within a day to a week or two for an inspection of a system, subsystem or component part requiring a Government Mandatory Inspection. “Emergency” implies quick response to the need. A governing SOW exists and only a Rough Order of Magnitude (ROM) is needed by the contractor. Documented location(s) and date(s) of this support along with any specialized processes that will be inspected are all that is needed to begin the process of procuring this support.

Gap Analysis An assessment of the delta between a set of requirements to any other set of requirements desired.

(GMIP) Government Mandatory Inspection Point Where the Government requires having an inspection performed prior to the Contractor or supplier proceeding onward, including on their work documents.

(IFOSA) Institutional, Facility and Operational Safety Audit Program IFOSA Audits are conducted to verify compliance with Federal OSHA and Institutional SMA requirements. This verification traces flow down of these requirements, from NASA Headquarters to the NASA Centers and component facilities, including the Jet Propulsion Laboratory (JPL). These audits assess the processes, procedures and practices being exercised to implement the Federal, State, and/or Local OSHA and Institutional SM&A requirements.

Meta Meta is a management information system currently used by Goddard Space Flight Center (GSFC) to support mission assurance processes, process findings, product findings and analysis activities.

Mission Assurance The total realm of all functions related to ensuring that programs and projects are compliant with all Safety and Mission assurance requirements.

NASA Centers The 10 NASA Centers and the component facilities include: Ames Research Center (ARC), Armstrong Flight Research Center (AFRC), Glenn Research Center (GRC), Goddard Space Flight Center (GSFC), Headquarters (HQ), Jet Propulsion Laboratory (JPL), Johnson Space Center (JSC), Kennedy Space Center (KSC), Langley Research Center (LaRC), Marshall Space Flight Center (MSFC) and Stennis Space Centers (SSC). Also, the geographically separated component facilities, i.e. White Sands Testing Facility (WSTF), Wallops Flight Facility (WFF), Michoud Assembly Facility (MAF), The Neil A. Armstrong Test Facility (formerly Plum Brook Station (PBS)) and Independent Verification and Validation (IV&V) Facility.

(OCI) Organizational Conflict of Interest Plan A plan which describes the Contractor’s method for mitigating a conflict or a perceived conflict of interest.

(OSHA) Occupational Safety & Health Administration The State and Federal offices that set and enforce standards for occupational safety and health programs.

(OSMA) Office of Safety and Mission Assurance NASA Headquarters Office of Safety and Mission Assurance.

Pre-Award Audit An audit of a potential Contractor to ensure they have the capability to meet the intent of the level of work in the solicitation.

Process Audit An audit that is scoped to a particular hardware, software, configuration management or evaluating document

(QAAR) Quality Audit, Assessment, and Review Program. The QAAR audit program will verify Center compliance to NASA quality and software assurance (QA) (SA) requirements through review of processes, procedures, practices, and associated objective quality evidence at the Centers, Programs, and Projects. It will also verify program/project prime Contractors, prime suppliers and Center supplier’s compliance to NASA quality and software assurance requirements.

Quality Management System QMS is the standard i.e. “AS 9100” or a program imposed contractually on a Contractor that is utilized for the development and processing of flight hardware and software products.

(STAR) System for Tracking Audits/Assessments and Reviews STAR is an agency audit tool, managed by the NSC, used to support audits. Used for all NSC audit types.

(TR) Task Requester Individuals residing at a NASA Center that request SMA support for Center SMA needs for programs/projects. Requests are made via the Center’s CTL. The TR will accept the services, reports, etc. called out in the Task Order and provide evaluations of the Task Order performance to the CTL.