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Section J – Attachment J – 19 Glossary
| ACD |
| Automatic Call Distributor |
| ANI |
| Automatic Number Identification |
| AOR |
| Acknowledgment of Receipt |
| Business days |
| Monday through Friday and any date the Senate is in session. Federal holidays are excluded from business days unless the Senate is in session. |
| Business hours |
| Defined in Statement of Work |
| Calendar days |
| Calendar days include all business days, as well as Saturday, Sunday, and all holidays. |
| CCNA |
| Cisco Certified Network Associate |
| Constrained product(s) |
| Hardware or software product that is unavailable for purchase |
| Consumables |
| Such as paper or toner cartridges |
| COOP |
| Continuity of Operations |
| COOP RDR |
| Continuity of Operations Remote Data Replication |
| COTR |
| Contracting Officer’s Technical Representative |
| COTS |
| Commercial Off-The-Shelf |
| CSS |
| Constituent Service Systems |
| Delivery-only |
| No on-site work requested by the office. |
| DNIS |
| Dialed Number Identification Service |
| DWDM |
| Dense-wave division multiplexing |
| ECP |
| Enhanced Call Processing |
| ESS |
| Enterprise Systems Support |
| FAQ |
| Frequently Asked Questions |
| HDSA |
| Help Desk System Administrator |
| Hours |
| Defined in Statement of Work |
| IPFR |
| IP-enable Frame Relay |
| ITRP |
| IT Request Processing |
| IVR |
| Interactive Voice Response |
| Maintenance Team |
| Technicians who specialize in repair and maintenance of IT hardware. |
| MCDST |
| Microsoft Certified Desktop Support Technicians |
| MCSA |
| Microsoft Certified Systems Administrator |
| MCSE |
| Microsoft Certified Systems Engineer |
| MOS |
| Microsoft Office Specialist |
| NIC |
| Network Interface Card |
| NOC |
| Network Operations Center |
| Non-acquisition (ticket or installation) |
| Installation of products that the Senate already has on-hand. |
| OEM |
| Original Equipment Manufacturer |
| RDBMS |
| Relational Database Management System |
Reasonable resolution or Best effort Expenditure of up to a total of one hour of the best efforts of the Help Desk (see C.4.3.6.13)
| RTS, or Return to Stock |
| Equipment that an office no longer wants. (For Washington, DC, offices, it is returned to the SAA by the Contractor taking it to a specific location in the Senate Office Buildings. For state offices, it is returned to the SAA by the Contractor reporting to the state office and using material provided by the SAA to box and label equipment for shipment.) |
| Senator-elect |
| Someone who has won their state’s Senatorial election, but who has not yet been sworn in as a Senator. By law, they are entitled to specific services and funds in order to establish their office, in preparation for officially taking office. |
| SIM |
| Security Information Management |
| Site-A |
| Computing Facility |
| SOC |
| Security Operations Center |
| SUS |
| Software Update Service |
| TCP/IP |
| Transmission Control Protocol/Internet Protocol |
| TDD |
| Telecommunication Devices for the Deaf |
| TMS |
| Telephone Management System |
| Ticket tracking system |
| ServiceNow |
| Watson |
| VoIP telephone system in DC offices |
| Workstation |
| Microcomputer on desk or laptop |
| ZLAN |
| Zero Local Administration server |