Attachment J-17 Help Desk Statistics.xlsx

XLSX spreadsheet 24 KB Posted

Attached to
U. S. Senate Information Technology Support Contract (ITSC) V Federal contract opportunity
Solicitation number
2025-R-001
Issued by
United States Senate

About this file

Written by GovTribe AI ·

This is a help desk statistics spreadsheet (Attachment J-17) showing monthly call ticket volumes for 2022-2023 handled by the Senate IT Support Contract help desk. The data is broken down between DC and State locations, with total monthly and annual figures. In 2022, there were 3,814 total tickets (3,446 DC, 368 State). For 2023, volume increased significantly to 11,005 total tickets (10,099 DC, 906 State). Monthly volumes in 2023 generally ranged between 600-1,200 tickets, with DC consistently handling about 90% of the volume.

The statistics provide historical workload data to support the U.S. Senate Information Technology Support Contract V solicitation, which requires help desk services for Senate Member, Committee, Leadership and Officer offices in both Washington DC and state locations. This data would be relevant for vendors to understand typical support volumes when preparing staffing plans and pricing.

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Other files for this federal contract opportunity

Other files attached to U. S. Senate Information Technology Support Contract (ITSC) V, newest first.
File Type Posted
SAA Form 30 - Solicitation 2025-R-001 Amendment 005.pdf PDF
2025-R-001 (RFP) Information Technology Support Contract V Amendment 005.pdf PDF
2025-R-001 (RFP) Information Technology Support Contract V (Redlined) Amendment 005.pdf PDF
2025-R-001 (RFP) Information Technology Support Contract V Amendment 004 (Redlined).pdf PDF
Solicitation 2025-R-001 Amendment 004.pdf PDF
Solicitation 2025-R-001 Amendment 004.pdf PDF
Attachment J-02 US Senate Office Locations (v2).xlsx XLSX spreadsheet
Attachment J-05 Service Level Agreement with Incentives and Penalties (v2).docx DOCX document
2025-R-001 (RFP) Information Technology Support Contract V Amendment 004 .pdf PDF
2025-R-001 (RFP) Information Technology Support Contract V Amendment 004 (Redlined).pdf PDF
Appendix A-2 Representative Hardware List (v2).docx DOCX document
2025-R-001 (RFP) Information Technology Support Contract V (Amendment 003 - Redline Version 4.1.2025).docx DOCX document
Solicitation 2025-R-001 Amendment 003.pdf PDF
2025-R-001 (RFP) Information Technology Support Contract V - Amendment 003 (4.1.2025).pdf PDF
Attachment J-14 Specifications for the Help Desk and Other Work Spaces (Revised 3.14.25).pdf PDF
2025-R-001 (RFP) Information Technology Support Contract V (Amendment 002 - Redline Version 3.14.2025).docx DOCX document
2025-R-001 (RFP) Information Technology Support Contract V (Amendment 002 3.14.2025).pdf PDF
2025-R-001 (RFP) Information Technology Support Contract V (Amendment 001 2.14.2025).pdf PDF
2025-R-001 (RFP) Information Technology Support Contract V (Amendment 001 Redline Version 2.14.2025).docx DOCX document
Appendix A-1 - Past Performance Questionnaire - ITSC V (RFP).pdf PDF
Appendix A-2 Representative Hardware List.docx DOCX document
Attachment J-08 - Senate Standard Hardware Products.pdf PDF
Attachment J-12 Acknowledgement of Receipt AOR Form.pdf PDF
Attachment J-19 Glossary.docx DOCX document
2025-R-001 (RFP) Information Technology Support Contract V (2.10.2025).pdf PDF
Attachment J-10 U.S. Sergeant at Arms Standard Operating Procedures (SOPS) for Cybersecurity.pdf PDF
Attachment J-14 Specifications for the Help Desk and Other Work Spaces.pdf PDF
Attachment J-20 Section 208 Compliance Certificate.pdf PDF
Attachment J-13 Record of Equipment Transfer.pdf PDF
Attachment J-06 Service Level Agreement Ticket Review Process.docx DOCX document
Attachment J-09 Office Profile Data Points.docx DOCX document
Attachment J-01 Supported Washington DC Locations.docx DOCX document
Attachment J-18 IT System Consultants.docx DOCX document
Attachment J-07 Senate Standard Software Products.pdf PDF
Attachment J-02 US Senate Office Locations.xlsx XLSX spreadsheet
Attachment J-04 Technical Environment.docx DOCX document
Attachment J-03 Inventory of Installed Hardware.pdf PDF
Attachment J-11 Installation Instructions.pdf PDF
Attachment J-05 Service Level Agreement with Incentives and Penalties.docx DOCX document
Attachment J-15 Off-Site vendor procedures.docx DOCX document
Attachment J-16 - Post-Election Office Moves.docx DOCX document
Show all 41

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HS Stats 2022-2023

Section J, Attachment J-17 Help Desk Statistics
All Call Tickets Received by the Helpdesk (Priority Severity 1-3)
20222023
MonthDCStateTotalMonthDCStateTotal
JanJan1,122691,191
FebFeb952811,033
MarMar989831,072
AprApr88062942
MayMay961691,030
JunJun86470934
JulJul77158829
Aug50862570Aug72371794
Sep841109950Sep84649895
Oct68990779Oct815102917
Nov68259741Nov641101742
Dec72648774Dec53591626
Total3,4463683,814Total10,09990611,005

File details come from the government source that posted it. Updated .