Attachment J-1. PWS - FCDAS OM_FINAL.pdf

PERFORMANCE WORK STATEMENT

for

OPERATIONS AND MAINTENANCE SERVICES

of a

FAIRBANKS COMMAND AND DATA

ACQUISITION STATION

TABLE OF CONTENTS

SECTION 1.0 INTRODUCTION

1.1 General Description

SECTION 2.0 BACKGROUND

2.1 Overview

SECTION 3.0 SCOPE

3.1 General Scope of Work

3.2 Contract Transition

SECTION 4.0 APPLICABLE DIRECTIVES

4.1 General

SECTION 5.0 PERFORMANCE REQUIREMENTS

5.1 Staffing

5.2 Operations and Maintenance

5.3 Risk Management

5.4 Information Technology

5.5 Facilities Operations

5.6 Environmental, Safety, and Health

5.7 Property Management and Logistics

5.8 Security Guard Services

5.9 General Management

5.10 Use of Computerized Maintenance Management System

5.11 Quality Control Program (QCP)

5.12 Government Quality Assurance Surveillance Program (QASP) and Reporting Requirements Summary

5.13 Building Operating Plan (BOP)

5.14 Contract Security Requirements

5.15 Optional Support Contract Line Items (CLINS)

APPENDIX A Station Information

APPENDIX B Work Standard References

APPENDIX C Security Guard Tasks

APPENDIX D Quality Assurance Surveillance Program (QASP)

APPENDIX E Reporting Requirements Summary

APPENDIX F Transition Phases

APPENDIX G List of Acronyms and Abbreviations

APPENDIX H Report Format

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SECTION 1.0 INTRODUCTION

1.1 General Description. This Performance Work Statement (PWS) is for the National Oceanic and

Atmospheric Administration (NOAA), National Environmental Satellite, Data, and Information Services

(NESDIS) contracted operations and maintenance (O&M) services for the Fairbanks Command and Data

Acquisition Station (FCDAS) at Fairbanks, Alaska. General services are identified under Scope of Work and Performance Requirements.

SECTION 2.0 BACKGROUND

2.1 Overview. FCDAS is a National Critical Asset and, therefore, must remain in operation 24x7x365, including periods of inclement weather and emergencies such as natural and man-made disasters. Mission-essential functions must be maintained at all times, provided no serious hazards to personnel exist.

Historically, FCDAS has been a Government-Owned, Contractor-Operated facility. This is a performance-based service contract, wherein the success of the O&M Contractor depends on satisfaction of the technical requirements as well as responsiveness to continually evolving operational requirements and changes in technology. Refer to Appendix A, Station Information, for more detailed site information and challenges.

SECTION 3.0 SCOPE

3.1 General Scope of Work. The Contractor shall be responsible for providing the necessary personnel and resources to accomplish all tasks specified herein unless specifically stated otherwise. The Contractor shall ensure safe, accurate, and timely handling, quality control, and accountability of all Government-owned products under their control. The Contractor shall perform required maintenance to ensure facilities, associated systems, vehicles, and equipment remain operational to meet the Station mission. The Contractor shall comply with environmental protection, safety, and security directives. The Contractor shall conduct required training to ensure personnel are fully qualified to perform PWS tasks.

3.2 Contract Transition. During this period the Contractor shall (1) revise and submit to the CO or their designee within 30 days after commencement of performance an updated building operating plan, (2) inspect the condition of all equipment and systems and buildings for which the Contractor shall assume responsibility, (3) review work order history and equipment inventory information, (4) complete the government-furnished Computerized Maintenance Management System (CMMS) training, (5) Update the preventive maintenance schedule, (6) Develop and submit to the CO or their designee the initial deficiency list report, including an itemized estimate for correcting each deficiency as described in Section 5.5.2

Existing Deficiency Inspection/Initial Deficiency List.

SECTION 4.0 APPLICABLE DIRECTIVES

4.1 General. The Contractor shall comply with all applicable federal, state, local, and international agreements, laws, regulations, plans, policies including, but not limited to, the directives listed herein in performance of the contract effort. The Contractor shall maintain ready access to applicable directives and ensure all employees are familiar with directive requirements. Clarification of applicability should be obtained from the CO and/or appropriate Government subject matter expert if necessary. In the event of conflicting guidance, the most stringent requirement shall be followed.

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SECTION 5.0 PERFORMANCE REQUIREMENTS

5.1 Staffing. If necessary to perform tasks beyond or after normal station hours at the Government’s request, Table 1, the Contractor shall notify the Contracting Officer’s Representative (COR) and

Government directed overtime shall only commence upon written authorization from the COR.

Key Personnel identified in the contract shall work on site and include the following positions: Program

Manager; Operations Manager; Facilities Manager; Information Technology (IT) Manager; Environmental, Safety, and Health Manager; and Armed Contract Security Officer Lead. The Contractor shall obtain the consent of the CO prior to making key personnel substitutions IAW the contract; industry certifications shall be maintained for each position.

Where specific times have not been identified, Contractor support will be as required (AR). The Contractor must be capable of providing PWS coverage when required for periods of inclement weather and emergencies such as natural and man-made disasters. Any deviation from normal station hours may be approved by the Station Manager.

Table 1 – Normal Station Hours

Department Mon – Fri Sat – Sun Holidays / After

Hours

Key Personnel 0700-1500 AR AR

Operations (shift) 24 hours 24 hours 24 hours

Operations (daytime) 0700-1500 AR AR

Information Technology 0700-1500 AR AR

Facilities 0700-1500 AR AR

Logistics 0700-1500 AR AR

Security Guard 24 hours 24 hours 24 hours

Recognized holidays:

Contractor holiday observance shall generally match federally recognized holidays.

Staffing Calendar:

The Contractor shall maintain and share with the Government a unified staffing calendar (one document) indicating the work and leave schedule for each contractor. The calendar shall be updated as needed to indicate any changes in staffing.

5.2 Operations and Maintenance. The Contractor shall conduct all necessary O&M to support satellite operations under normal conditions, as well as, during periods of heightened security, inclement weather, or other unique situations. Operations must maintain all FCDAS ground system equipment while maintaining 24x7x365 coverage.

5.2.1 Ground Systems Operation. The Fairbanks Satellite Operations Facility (FSOF) control room shall be staffed around the clock. Personnel shall be able to configure and operate complex, automated satellite ground station equipment from a keyboard interface or front panel, and troubleshoot this equipment when an anomalous condition exists. The Contractor shall ensure a minimum of three O&M technicians are on shift at all times for 24x7x365 coverage with no exceptions for planned or unplanned personnel absences. Staffing surge needs for major planned events such as launch support or significant system upgrades shall be communicated to the COR and Station Manager in writing no later than one week prior to the requirement’s commencement.

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5.2.1.1 Satellite Pass Scheduling. The Contractor shall de-conflict schedules and assign appropriate assets IAW the latest OSPO mission priority list.

5.2.1.2 Geostationary Operational Environmental Satellite (GOES) and Lagrange 1 (L1)

Operations. FCDAS supports GOES and L1 missions. The Contractor shall support GOES and L1 mission control centers as needed during operations, maintenance, and upgrades. The Contractor shall assume primary command and control of spacecraft within 20 minutes of an outage event at other OSPO ground stations.

5.2.1.3 Launch and Early Operations. The Contractor shall publish a FCDAS-specific spacecraft support plan (SSP) for each new mission added to the station mission list. The final SSP shall be published not later than 45 days prior to launch or formal operations transition to FCDAS depending on mission concept of operations.

5.2.1.4 Daily Satellite Operations Reporting. The Contractor shall record in the shift log activities, including system states, maintenance actions, and significant events. The Contractor shall ensure all satellite operations personnel are diligent in reporting system status and personnel activities prior to hand-over to the next crew. The Contractor shall report daily O&M activities in the Ground System Operations and Maintenance Summary (GOMS). The Contractor shall report any significant anomaly or degraded capability at FCDAS in an Equipment Status Report (ESR) within 30 minutes of detection. The ESR shall contain a detailed description of the issue, actions taken or needed to be taken for resolution, and the estimated time for resolution. The Contractor shall maintain the ESR distribution list, and update it annually.

5.2.2 Communications Security (COMSEC). The Contractor shall ensure at least one staff member cleared to Final SECRET is present for each shift to carry out COMSEC user functions such as loading cryptographic keys or resolving COMSEC-related alarms 24x7x365. The Contractor personnel shall be qualified to handle all crypto devices and ensure the proper function of encryptors and decryptors, including loading cryptographic key material. Cleared Contractor personnel shall respond immediately to any alarms within areas containing classified information to determine the validity of alarms and, if needed, to keep the area secure until the COMSEC custodian or alternate can investigate further.

5.2.3 Ground System Maintenance. The Contractor shall inspect, test, replace, and repair (where possible) hardware, including antennas, network and other support equipment; carrying out configuration changes to hardware and software as directed by the Government; verifying software and database settings; updating operating systems and software applications; and coordinating test activities after repairs or configuration changes.

5.2.3.1 Preventive and Corrective Maintenance. The Contractor shall perform periodic maintenance activities and tests on the antennas and associated ground systems equipment including, but not limited to, alignments, calibrations, test measurements, and system performance testing in a manner that will minimize impact on operational support. The Contractor shall perform corrective maintenance to identify, isolate, and rectify a fault so that the failed equipment, machine, or system can be restored to an operational condition within the tolerances or limits established for in-service operations.

The Contractor shall perform an annual baseline of radio frequency (RF) and fiber optic transport levels. Where signal levels are out of spec. or noisy, restoring/improving the system to appropriate levels will be conducted.

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5.2.3.2 Calibration Services. FCDAS receives calibration services through an agreement with the

U. S. Air Force (USAF). In the event the USAF agreement lapses, or USAF is unable to perform needed services, the Contractor shall coordinate this work with commercial calibration facilities or

OEMs as needed. The Contractor shall maintain electronic records of all calibration activities, and submit a monthly calibration report.

5.2.3.3 Maintenance Planning and Reporting. The Contractor shall deliver to the COR a proposed ground systems preventive maintenance plan no later than 60 days after commencement of the initial contract period of performance for review. The Contractor shall review and update the preventive maintenance plan as new items are acquired, but not less than annually. All maintenance actions shall be tracked, scheduled, and reported using the Government-furnished CMMS. The

Contractor shall deliver a summary of preventive and corrective maintenance actions to the COR weekly. Negative trends such as increasing failures or excessive workload required to perform these actions should be specified and resolutions recommended.

5.2.4 Ground Systems Performance Metrics. The Contractor shall ensure minimum antenna system operational availability or better as computed on an annual basis. The information shall be reported to the COR and Station Manager monthly and include identifying risks, issues, and concerns that may impact annual system operational availability requirements. Negative trends must be analyzed and corrected.

The Contractor shall report to the COR monthly latency performance by spacecraft, data types and subtypes for missions levying specific latency reporting requirements on FCDAS. The Contractor shall track and report daily, weekly, and monthly to the COR the number of operational scheduled contacts for each satellite, the number of non-nominal passes, and the overall success rate with the reason for each non-nominal contact documented. The Contractor shall report and analyze all negative trends and provide recommendations to the Government for their resolution. The Contractor shall track and report daily, weekly, monthly, and annually, all mission and antenna time usage metrics that can be readily utilized for planning, sustainment, maintenance, and support calculations.

System in the context of operational availability includes collecting all elements within a ground system segment that may be considered stand-alone to perform satellite tracking; data reception, recording, and playback; raw data processing and formatting; temporary storage in preparation for off-site data transfer; RF transmission; as well as equipment control, monitoring, and integrated support equipment.

For example, an “antenna system” would consist of the aggregate of all components from the antenna assembly to the control room equipment such as a file server used for staging data transmissions to end users.

Availability is generally defined as the probability of a system being able to perform its mission or function under specified conditions when called upon to do so at a random time. This term is applicable to systems that can be repaired or have other maintenance and associated actions performed. Downtime will not include periods in which the system is undergoing planned upgrades and associated testing, nor for Government-mandated outages for the purposes of depot level or other maintenance outside the direct control of the Contractor.

Mean Time Between Maintenance (MTBM) is the mean time between all maintenance activities, both corrective and preventative, resulting in the system to be unavailable.

Mean Downtime (MDT) is the mean system downtime, accounting for the time required to do the maintenance as well as any delays getting required parts, personnel on site, etc.

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Operational Availability (“AO”) is computed as a function of MTBM and MDT.

𝐴0 =

𝑀𝑇𝐵𝑀

𝑀𝑇𝐵𝑀 + 𝑀𝐷𝑇

Data capture reliability is the measure of the amount of actual science observation data received and recorded from the spacecraft divided by the expected amount of science observation data to be received.

Depending on the mission, the quantity of data may be measured in different ways; e.g., file size in bytes, frame counts, or virtual channel counts.

The Contractor shall maintain data capture reliability of 99.5% or better, computed monthly, for each spacecraft supported at FCDAS. Data metrics for non- polar-orbiting spacecraft are not measured in terms of expected frames or bytes. Therefore, data capture reliabilities for non-polar- orbiting spacecraft may be specified in successfully completed activities such as the total time telemetry and science data are received for a given session and the number of scheduled commands transmitted to the spacecraft.

The Contractor shall report monthly, and annually, data capture reliabilities by spacecraft to the COR.

Reports shall include, but are not limited to, mission/spacecraft identifier, antenna identifier, mission pass duration (AOS to LOS), and pre-pass and post-pass durations. Reports shall include total daily mission and antenna usage in time as well as percentage and shall include daily totals of antenna in-use time, idle time (operationally available), and down time. Down time shall include scheduled down time, unscheduled down time, and a description/label for the reason (maintenance, failure, troubleshooting, etc.). Antenna “Green”, “Yellow”, and “Red” status durations shall also be logged.

Table 2 – Minimum Antenna System Availability

System Minimum AO Location

26-meter 0.96 Fairbanks

Datron 13-meter A 0.98 Fairbanks

Datron 13-meter B 0.98 Fairbanks

Datron 13-meter C 0.98 Fairbanks

21-meter 0.98 Fairbanks

Malibu 5-meter B 0.98 Fairbanks

Datron 5-meter A 0.98 Fairbanks

JPSS 4 meter 0.995 Fairbanks

Datron 5-meter C 0.96 TBD

Orbital 2.4 meter 0.96 TBD

5.2.5 Ground Station Engineering Support. The Contractor shall coordinate all engineering activities between the station, external stakeholders, and the Contractor. Engineering activities include requirements development and validation, planning for new missions, technical studies, design work, integration planning, ground system testing, operational procedure development, and technology research. The Contractor shall provide engineering support to these activities to ensure specified operational and technical requirements are met, and changes to FCDAS ground systems are documented IAW configuration management (CM) policies and procedures. The Contractor shall also assist third parties performing upgrades or other engineering work at FCDAS to minimize any disruptions to satellite operations or FCDAS-caused delays to the third-party activities.

5.3 Risk Management. The Contractor shall recommend to the Government in writing strategies for mitigation or resolution when risks and issues arise. Contractor shall track equipment failures and malfunctions as well as obsolescence and supportability issues from original equipment manufacturers

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(OEMs) and suppliers, including their ability and responsiveness to re-supply products. The Contractor shall coordinate with the COR to maintain a level of spare parts to ensure against equipment outages due to the unavailability of parts required for repair of equipment. The Contractor shall ensure that adequate stocking levels of critical and non-critical spares are maintained and replenished. The Contractor shall also assess and recommend equipment upgrades, facility improvements, skill enhancements, logistical support changes, and administrative changes that can be implemented over a period of up to five years. The

Contractor’s Program Manager shall coordinate, initiate, and present the risk and recommendation materials for review to the COR and Station Manager not less than quarterly for evaluation.

5.4 Information Technology (IT). The management of IT systems does not grant ownership; the

Government retains ownership of all systems and its right to administrator-level access for oversight.

During normal work hours the Contractor shall administer all the components of all FCDAS IT systems, which include satellite operations networks, as well as building control and security systems. All system administrators shall meet and maintain all required training and ability requirements IAW industry and

Government standards.

The Contractor shall deliver a summary of preventive and corrective maintenance actions to the COR and

Network Engineer weekly. Negative trends such as increasing failures or excessive workload required to perform these actions should be specified and resolutions recommended. The Contractor shall report any anomaly or degraded capability at FCDAS in an ESR within 24 hours of detection.

The Contractor shall maintain, and share (via a secured database similar to Kiteworks), the user access list of all IT systems and components maintained within the O&M

Information System Administration and Maintenance

IT administration duties include but are not limited to:

a. Develop and implement procedures for managing user accounts.

b. Develop and document common system management procedures (adding additional workstations, adding or deleting user accounts, performing periodic backups). Document procedures for troubleshooting common problems as changes occur.

c. Provide backup and restore functionality and services and provide a backup of the installed configurations on electronic media.

d. Provide the specifications for procurement of new systems and related peripherals and software.

e. Install workstations, peripherals, operating systems and other software.

f. Install printers and configure printing services.

g. Operate, maintain, and augment (as needed), station communications systems, including the station commercial telephone switching system, NOAA-owned data communications equipment, station intercommunications and paging systems, Internet access equipment, and two-way radio equipment.

h. Carry out configuration management of station computer systems and equipment. This includes recommendations for improvement in station capabilities; modification development, control, and implementation; documentation control and updating; and desktop/laptop computer hardware and software configuration control.

i. Install and maintain configuration control of station desktop/laptop computers and local area network

LAN servers (Non-Admin LAN systems). Perform software installation and maintenance on desktops/laptops IAW NESDIS IT Security Policy.

j. Maintain and/or assist with the security of all systems e.g. access control system, camera systems, building control systems.

k. Provide technical support for all aspects of the Station’s security systems including cameras, access control system and motion detectors.

l. Conduct Life Cycle Management IAW IT industry standards or best practices.

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m. Maintain and update annually software license inventory and renewal dates.

n. Maintain and update bi-annually all hardware and equipment warranty dates.

o. Create and update/maintain comprehensive drawings and documentation for all networks including local IT infrastructure drawings.

p. Comm rooms and other areas are kept clean and free of obstacles, dust and debris.

q. Will practice clean, neat and labeled cable management.

Telecommunications Provisioning, Management and Support

Operations maintenance and support of existing telephone, radio, Wide Area Network (WAN), and Local

Area Network (LAN) equipment at FCDAS falls within the scope of this contract. The Contractor shall install/update software, and cabling relating to telephone, radio, LAN and Wide Area Networks. Contractor personnel also shall escort and assist outside vendors/contractors in preparing for, and assisting the provisioning of, new telecommunications circuits, systems, and devices.

The Contractor shall provide an IT Manager. The IT Manager is responsible for providing strategic leadership, operational oversight, and technical direction for all information technology activities, with a primary focus on IT security and system administration. This role ensures the confidentiality, integrity, and availability of organizational systems, networks, and data while supporting the operational needs of the enterprise. The IT Manager serves as the primary liaison between FCDAS leadership, system owners, IT administrators, and security personnel to ensure compliance, performance, and resilience across all IT systems.

5.4.1 Security. The Contractor shall comply with the IT Security requirements of the Department of

Commerce (DOC) as outlined in Commerce Acquisition Regulation (CAR), the DOC IT Security

Program Plan, the NOAA IT Security Manual, and the NESDIS IT Security Handbook. The contractor must also comply with the Federal Acquisitions Regulation (FAR) Clauses 52.204-21, 52.224-1, 52.224-2 and 52.239-1. The Contractor personnel shall be screened IAW the requirements for Moderate

Risk contracts. Any access by contract personnel who are Foreign Nationals must be IAW the requirements of CAR. The Contractor must submit security forms required by CAR two (2) weeks prior to each new contract employee’s start of work date.

5.4.2 Administration. The Contractor IT personnel assigned to these roles shall apply System Owners’ approved secure configuration settings to all systems to meet DOC, NOAA, and OSPO standards. Any changes shall be thoroughly tested to ensure (a) implementation requirements are met; and (b) there is no negative impact on satellite operations. IT system administrators also assist the system administration team, the ISSO, and NOAA Computer Incident Response Team (N-CIRT) with investigation of unusual or unauthorized activities as well as provide artifacts, documentation, and other information in support of authorization and accreditation activities.

5.5 Facilities Operations. The Contractor shall provide all necessary management; supervision; labor, materials, equipment and supplies not otherwise provided by the Government; and is responsible for the efficient, effective, economical, and satisfactory operation, scheduled and unscheduled maintenance, repair of equipment and systems and buildings, cleaning of spaces identified, and grounds care services within the property line of FCDAS. The Contractor will have the use of Government vehicles to perform such services.

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Table 3 – FCDAS Buildings

Building Approx Area (ft2)

Boom Truck Garage 744

Contingency Operations Area 5,711

Covered Storage Building 3,200

Covered Storage, Warehouse Supply Yard 640

Facilities Building 10,198

Fairbanks Satellite Operations Facility (FSOF) 20,240

Guard Houses 965

Gravel Storage Building 488

Gilmore Creek Geophysical Observatory (GCGO) 10,972

Old Gate House 160

Power House 11,100

Supply Warehouse 2,492

Visitors Kiosk (Old Kiosk) 325

Water Storage Building 4,166

Wood Cabin 580

Communications Shelter Conex 160

Vehicle Storage Building 5,000

Guard House Generator Shed 160

The following equipment and systems are included in this scope of work:

a. Electrical generation and distribution systems and equipment.

b. Heating, ventilation, and air conditioning (HVAC) systems and equipment.

c. Plumbing systems and equipment.

d. Fire protection and life safety systems and equipment.

e. Building Automation System (BAS) and other controls.

f. Architectural and structural systems, fixtures, and equipment within the site (to the property line).

g. Computerized maintenance management system (CMMS).

h. Locks, fences, gates, vehicle barrier systems.

i. Dock levelers and roll-up and sliding garage doors.

j. Elevator and vertical transportation systems.

k. Storm drainage systems.

l. Roofing.

m. Flag poles, lighting and pulley systems.

n. Vehicles and mobile equipment.

o. Water and fuel storage tanks.

p. Monitoring and scheduling of septic waste removal.

The Contractor shall deliver a summary of preventive and corrective maintenance actions to the COR weekly. Negative trends such as increasing failures or excessive workload required to perform these actions should be specified and resolutions recommended. The Contractor shall report any anomaly or degraded capability at FCDAS in an ESR within 24 hours of detection.

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5.5.1 General Facilities Requirements. The Contractor shall implement an effective Quality Control

Plan (QCP). The Contractor shall keep the COR or designee informed of current status of the work being performed, provide work schedules, provide a major equipment and critical system breakdown.

The Contractor shall ensure that its employees are properly licensed and certified to operate necessary building systems or equipment for which licensed or certified personnel are required by federal, state, or local law, codes or ordinances. The Contractor shall obtain all applicable licenses, training, and permits. The Contractor shall protect Station structures from damage due to local environmental conditions, such as extreme cold and the formation of structure-threatening aufeis. Equipment necessary to control aufeis will be provided by the Government.

5.5.2 Existing Deficiency Inspection/Initial Deficiency List. The existing deficiency inspection and list is meant to identify and document all deficiencies that exist in the equipment and systems and buildings covered by this PWS, but that will not be repaired during routine preventative maintenance, and includes the Contractor's itemized, fully loaded price for correcting each deficiency. This inspection is required to be documented in the CMMS.

Initial Inspection

The Contractor and the COR or their designee shall, within 30 days of commencement of the contract, make a complete and systematic initial inspection together during the startup or transition phase of the contract that will include all equipment, systems, and buildings for which maintenance and repairs are covered by this PWS. The Contractor shall provide an itemized price (including, but not limited to labor, materials, overhead, and profit) for correcting each deficiency. The Government may elect to have all or any part of this work performed by the Contractor (at the price or prices quoted), by

Government employees, or by other Contractors. The existing deficiency list report shall not include any items that would be replaced, repaired, or adjusted during the performance of normal preventive or predictive maintenance.

Initial Deficiency List

The Contractor shall submit an initial deficiency list report not later than ninety (90) days after award of the Contract to the COR or designee. The Contractor’s itemized estimates for correcting each deficiency shall remain in effect for one hundred eighty (180) days after submission of the initial deficiency list report. Deficiencies discovered after the submission of the initial deficiency list report will not be considered pre-existing for purposes of this Contract, unless equipment is operational and cannot be secured and inspected. Any piece of equipment or system that cannot be inspected shall be highlighted at the beginning of the deficiency list stating why it cannot be secured and inspected. An estimate of when the Contractor reasonably expects to be able to inspect the piece of equipment shall be provided.

5.5.3 Facilities Systems Performance Metrics. The Contractor shall comply with the Facilities systems performance metrics in Table 4 below. Acceptable ground systems performance depends on facilities systems performance. Recommended minimum performance values provided in this section are targets which, if met or exceeded, are expected to support acceptable ground system performance and support the Government objectives for facilities operation and maintenance.

Facilities systems performance metrics include percent availability of critical operations power and heating, ventilating, and air-conditioning (HVAC) systems; percent execution of scheduled preventative maintenance, predictive testing and inspection; percent on-time response to service requests; and percent non-hazardous solid waste diversion. Critical operations power systems and critical operations HVAC systems are those which provide electricity service, temperature control, and humidity control for ground system equipment.

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Table 4 – Performance Metrics

Metric Definition Minimum

Performance

Critical Operations Power

Systems

(COPS) Availability

100 ×

𝐶𝑂𝑃𝑆 𝑀𝑇𝑀𝐵

𝐶𝑂𝑃𝑆 𝑀𝑇𝑀𝐵 + 𝐶𝑂𝑃𝑆 𝑀𝐷𝑇

99.99%

Critical Operations HVAC

(COHVACS) Availability 100 ×

𝐶𝑂𝐻𝑉𝐴𝐶𝑆 𝑀𝑇𝑀𝐵

𝐶𝑂𝐻𝑉𝐴𝐶𝑆 𝑀𝑇𝑀𝐵 + 𝐶𝑂𝐻𝑉𝐴𝐶𝑆 𝑀𝐷𝑇

99.99%

Preventative Maintenance /

Predictive Testing & Inspection

(PM/PT&I)

100 ×

𝐻𝑜𝑢𝑟𝑠 𝑜𝑓 𝑃𝑀/𝑃𝑇&𝐼

𝐻𝑜𝑢𝑟𝑠 𝑜𝑓 𝑅𝑒𝑎𝑐𝑡𝑖𝑣𝑒 𝑊𝑜𝑟𝑘 + 𝐻𝑜𝑢𝑟𝑠 𝑜𝑓 𝑃𝑀/𝑃𝑇&𝐼

70%

On-Time Response to Service

Requests 100 ×

# 𝑜𝑓 𝑂𝑛 − 𝑇𝑖𝑚𝑒 𝑅𝑒𝑠𝑝𝑜𝑛𝑠𝑒𝑠 𝑡𝑜 𝑆𝑒𝑟𝑣𝑖𝑐𝑒 𝑅𝑒𝑞𝑢𝑒𝑠𝑡𝑠

𝑇𝑜𝑡𝑎𝑙 # 𝑜𝑓 𝑆𝑒𝑟𝑣𝑖𝑐𝑒 𝑅𝑒𝑞𝑢𝑒𝑠𝑡𝑠

95%

5.5.4 Federal Leadership in Energy, Environmental, Water, Fleet, Buildings, and Acquisition

Management. The Contractor shall utilize Government-furnished systems including ENERGY STAR benchmarking and advanced metering, and comparable programs, to manage and improve sustainability performance IAW the NOAA Strategic Sustainability Performance Plan. The Contractor shall perform the required operation and maintenance of the facilities by following the Guiding

Principles for High Performance and Sustainable Buildings.

5.5.5 Government-Furnished Equipment. The Government will provide all office furniture and equipment, electronics systems and equipment, communications circuits, buildings, facilities systems, apparatus, utilities, fuel, and vehicles as required for the performance of the services set forth in this

PWS. The Government will not provide property for use by the Contractor to support FCDAS activities at an off-site office or technical facility except as specifically authorized by the CO.

5.5.6 Work Standards and References. The Contractor shall obtain all referenced documents in

Appendix B with the exception of the General Services Administration Preventive Maintenance Guide

(PM Guide) and the General Services Administration PBS-100 Facilities Standards for the Public

Buildings Service which will be provided by the Government.

5.5.6.1 Facilities Equipment Inventory. The Contractor shall maintain and update the facilities equipment inventory and equipment labeling; maintain equipment inventories and maintenance records in the CMMS; maintain the same asset identification system currently used for new and replacement equipment unless a national asset identification standard is provided; collect and maintain an inventory of all equipment of types that require maintenance or certifications; collect and maintain the following equipment data: Equipment ID, Equipment Type, Equipment

Description, Asset Identification Code, Manufacturer, Model Number, Serial Number, Equipment

Status, Building Number, and Location; provide all data to the Government in a format approved by the Government with certification that the inventory is complete and accurate; update equipment data when equipment is added, removed, or retrofitted; review and update equipment records including asset information, maintenance records and preventive maintenance records any time maintenance is performed on a piece of equipment; and report to the Government changes to the

Page 13 | 55 asset inventory and preventative maintenance schedule within five working days of collecting and gathering equipment information.

5.5.6.2 Facilities Progress Reporting. The Contractor shall provide accurate monthly progress information describing the status and impact of all current and future activities involving facilities as described in Appendix H. The Contractor shall host monthly progress meetings as well as develop monthly progress reports for the Station. The Contractor shall develop a monthly progress report using CMMS data, Building Automation System (BAS) data, and other sources describing the status of maintenance and operations as of the last day of the performance month.

5.5.6.7 Capital Improvement Project Management Assistance. Projects for the major repair, replacement, or enhancement of the facilities are often initiated and managed by NOAA and/or the

U.S. Army Corps of Engineers and awarded to third party contractors. To assist NOAA in these efforts, and when requested by the Government, the Contractor must provide a qualified onsite individual(s) familiar with the facilities systems and operation (including, but not limited to heating, ventilation, and air conditioning (HVAC), plumbing, electrical, and lighting), with the ability to interpret and understand construction documents, and capable of providing project management assistance through coordinating, and inspecting activities of the construction contractor.

5.5.6.8 Emergency Shutdown and Tour Checklists. Emergency shutdown instructions (including contact name and telephone numbers), lock-out-tag-out procedures, and tour inspection checklists must be posted by the Contractor in all mechanical rooms and or electrical rooms, as applicable to the equipment in the given room, and recorded in the CMMS.

5.5.6.10 Operational Requirements. The Contractor shall operate facilities equipment, systems, and buildings covered under this Contract so as to maximize the availability of critical operations power systems and critical operations HVAC systems, provide acceptable environments for occupants, preserve the asset coop value of facilities, and minimize operating costs to the

Government without compromising other Contract objectives or requirements. The Contractor shall provide commercial power outage reporting. The report shall include actual cause, outage start time, stop time, and relevant details within 24 hours of the outage. The Contractor shall install, operate, and maintain electrical power monitoring hardware/software for each building and log, track, and improve electrical power usage across the campus. The Contractor shall deliver a monthly log of power usage by building and provide recommendations/observations to the

Government.

5.5.6.11 Continuity of Operations (COOP). The Contractor shall participate in emergency operations to the fullest extent possible during all emergency situations such as fires, accident and rescue operations, strikes, civil disturbances, natural disasters, severe weather, terrorist threats, contingency operations, pandemics, and practice drills (COOP or otherwise) unless ordered to evacuate the building by a Government representative, emergency personnel, or an authority having jurisdiction. The Contractor shall be responsible for developing and executing emergency operations plans within the Station’s operating plans and shall ensure all Contractor’s employees become thoroughly familiar with the Government’s occupant emergency plan (OEP) and other plans as applicable.

5.5.6.12 Indoor Environment. The Contractor shall adjust lighting levels, under the guidance of the CO or their designee, where they can be adjusted without changing fixtures to meet established target lighting levels, light quality, specific occupant requirements, energy conservation, and individual factors are also considered. Except for special conditions, the Contractor shall operate

HVAC systems to achieve American Society of Heating, Refrigerating and Air-Conditioning

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Engineers (ASHRAE) Standard 55-2004 and ASHRAE 62.1-2007 throughout hours of occupancy.

The Contractor shall report significant changes in the operating conditions to the CO or their designee. If the standards cannot be achieved, the Contractor shall submit a written deviation to the

CO or their designee for approval.

5.5.6.13 Special Conditions. The Contractor shall comply with special indoor environment conditions.

Special Conditions for Computer Rooms

● Temperature: 18° to 27°C (64.4° to 80.6°F)

● Moisture: 5.5°C (41.9°F) dew point to 60% Relative Humidity and 15°C (59°F) dew point

Special Conditions for Uninterruptible Power Supply Rooms and Battery Rooms

● Temperature: 20° to 25°C (68° to 77°F)

● Moisture: 5.5°C (41.9°F) dew point to 60% Relative Humidity and 15°C (59°F) dew point.

Special Conditions for Switchgear Rooms

● Temperature: 12.8° to 29.4°C (55° to 85°F), change not more than 5° F per hour.

● Moisture: Temperature at least 5°F above dew point at all times.

Antenna Pedestals and Radomes

● Temperature: 2° to 29.4°C (35.6° to 85°F)

5.5.6.14 Energy and Water Conservation. The Contractor shall operate facilities equipment and systems as efficiently as possible without compromising service to critical operations or occupants.

The Contractor shall analyze the site’s electrical, heating fuel, and vehicle fuel usage monthly, and provide quarterly reports identifying areas where conservation can be improved without negative impacts to operations.

5.5.6.15 Service Requests. The Contractor shall respond to routine service requests, initiate corrective actions and identify any repair requirements during business hours. The Contractor shall respond to emergency service requests at all times. The Government may transmit service requests orally, by email, by creation of a work order, or by generation of an automated work order/alarm.

The Contractor shall respond according to specified service response times.

Service Request Priority Level Timeframe. The Contractor shall complete service requests based on a tiered priority system. Priority levels are assigned based on the severity of the issue's impact on business operations and the urgency of the required resolution. The Contractor shall adhere to the following table regarding response and resolution milestones:

Table 5 – Service Request Resolution Milestones

Priority Level Technical Definition Response Time Resolution Goal

1 – Urgent

(Emergency)

Mission-critical outage;

operations halted

30 minutes during business hours

1 hour after business hours

4 hours

2 – High

(Urgent)

Partial loss of critical functionality;

workarounds available

1 hour during business hours

4 hours after business hours

8 hours

3 – Medium

(Routine)

Partial loss of non-critical functionality; workarounds available

24 hours 3 days

4 – Low

(Routine)

General inquiries; minor issues 24 hours 5 days

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Response Time: The period between the service request and work assigned.

Resolution Goal: The total time elapsed until the issue is fully resolved or a permanent fix is implemented.

Emergency Service Request

Emergency service requests are for correcting failures that constitute an immediate danger to personnel or property, or that interrupt critical operations power or HVAC systems, including but not limited to: broken water pipes, stalled elevators with trapped passengers, electrical power outages, electrical problems that may cause fire or shock, gas or oil leaks, major air conditioning or heating problems, etc., or any work considered by the COR or their designee to be of an emergency nature.

The Contractor must address onsite emergency service requests within thirty (30) minutes during business hours, and within one (1) hour if originating after business hours. The Contractor shall provide a callback to the Government within thirty (30) minutes if the emergency service request originates after business hours to acknowledge receipt of emergency request and confirm the

Contractor is headed to the site or already onsite.

The Contractor must remain on the job until the emergency situation has been secured and adequate temporary repairs have been made. Permanent repair shall be governed by the repair provisions

(Para 5.5.12) in this contract. The Contractor must provide a written account of any emergency response, to include costs incurred and plan for permanent correction of the problem, to the CO or their designee the morning of the next working day.

Urgent Service Request

Urgent service requests are for correcting failures that adversely impact personnel or property or operations, but do not pose immediate danger, and does not interrupt critical operations power or

HVAC systems; including, but not limited to, inoperative electrical circuits, temperature complaints, inoperative lighting above a workstation, flush valve stuck open, any malfunctions to equipment that affect the operations of building occupants, or any work considered by the CO or their designee to be of an urgent nature.

The Contractor must respond onsite to urgent work requests within one (1) hour during business hours, and within four (4) hours if originating after business hours. The Contractor shall provide a callback to the Government within one (1) hour if the urgent service request originates after business hours.

Routine Service Request

The Contractor must respond within twenty-four (24) hours to routine work requests.

Inspections: The Contractor must perform inspections, provide logs, and utilize checklists according to approved maintenance standards and as mandated by any acts, codes or regulations as contained in Appendix B of this PWS or any state or local requirements. When a maintenance or repair requirement is identified in an inspection, the Contractor shall enter it in the CMMS work order system and perform the required work according to Section 5.12, Repairs and other applicable provisions of this PWS.

Logs and Checklists

The Contractor shall perform inspections, provide logs, and utilize checklists according to approved maintenance standards and as mandated by any acts, codes or regulations. When a maintenance or repair requirement is identified in an inspection, the Contractor shall enter it in the CMMS work

Page 16 | 55 order system and perform the required work. Logs and checklists must be completed at the time of inspection. Information recorded on logs must be adequate to track the operating hours and performance history of the equipment. Logs may be provided through the BAS, if such monitoring and recorded history provides sufficient data to allow for analysis of trends in equipment performance and troubleshooting. Checklists must be readily accessible at major equipment locations.

5.5.6.16 Condensate Pans and Drains. The Contractor shall inspect condensate pans and drains of air handling units, air conditioning (A/C) package units, window A/C units, and other equipment items IAW approved industry maintenance standards. If any condensate pan is inaccessible, the

Contractor must notify the Government.

5.5.6.17 Alarm Monitoring and Control Systems. The Contractor is responsible for retaining an adequate level of expertise to manage all alarm, monitoring and control systems. All computers networked with alarm, monitoring and control systems must be maintained by the Contractor to ensure reliability and security are maintained IAW FISMA standards. Other DOC or NOAA requirements may apply. The Contractor shall respond to any alarm generated by the BAS or any other monitoring system, including but not limited to: temperature and humidity alarms, system failure alarms, fire/life safety alarms, under floor water detection alarms and Supervisory Control and Data Acquisition (SCADA) alarms.

5.5.6.18 Building Automation Systems. The Contractor shall maintain the BAS systems using qualified and trained employees. Technicians must be certified to maintain the software. The

Contractor shall provide onsite support on a quarterly basis including installation of all necessary software updates. The Contractor shall be responsible for operating the BAS, following proper sequence of operations, responding to and acknowledging alarms, monitoring the space and equipment conditions, and contributing feedback and suggestions to help reach optimal operating procedures. Additionally, the Contractor shall be responsible for proper configuration, operation, calibration, and maintenance of BAS and all associated automatic controls and controllers. The

Contractor shall utilize BAS for trending and as an appropriate means of quality control.

5.5.6.19 Protection and Damage. The Contractor shall make reasonable efforts to prevent hazardous conditions and property damage and to maintain security. The Contractor shall report such conditions or activities to the Government, security personnel, or authorities. The Contractor shall protect Government property, materials, equipment, supplies, records, and data within the

Contractor’s control against unauthorized access, loss, or damage. The Contractor shall establish and implement a system for onsite workforce personnel to report potentially hazardous conditions to the Government. The Contractor, its employees, and subcontractors shall comply with the

Government’s Rules and Regulations Governing Public Buildings and Grounds and shall report violations by employees, or as otherwise observed, to the COR or security personnel within 24 hours. The Contractor shall provide reasonable assistance to security or emergency response personnel as needed.

5.5.6.20 Key Control. The Contractor shall follow the Government’s key control program. Keys issued to the Contractor, or the Contractor’s personnel or subcontractors, shall be signed for and not transferred to other personnel unless recorded in the key control log. The Contractor is financially liable for the cost of rekeying if keys are lost or not recovered from terminated employees or subcontractors.

5.5.6.21 Disruptive or Hazardous Tools. The Contractor shall use tools which have the potential to disrupt occupants, for example impact and power-actuated tools, only with permission from the

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Station Manager or their designee. Burning or welding equipment may be used only with written permission from the Station Manager or their designee. A Welding and Burning Permit must be issued in advance for each day welding or burning is performed.

5.5.6.22 Disruption to Utilities. Any work that will disrupt HVAC, utilities, fire protection, life safety systems, or other Station infrastructure shall be scheduled and approved, at a minimum, 30 days in advance with the Station Manager or designee.

5.5.6.23 Plumbing. Plumbing systems shall be maintained, repaired, and kept functional. The

Contractor shall ensure all system drains, including storm drainage and roof drains, remain clear and unobstructed. The Contractor shall take any necessary steps to prevent odors emitting from drains or other plumbing systems into occupied space, to include keeping water in traps appropriately maintained. The Contractor shall clear toilet and sink blockages, as necessary. Such requests shall be submitted using the service request procedures. When replacing plumbing fixtures, use the most reduced water usage device as approved by the CO or designee.

5.5.7 Facilities Maintenance Program. The Contractor shall establish an effective program and procedure for scheduling and performing preventive maintenance. The Contractor shall submit the

Facilities Maintenance Plan to the CO or designee, including the list of items receiving a preventive maintenance procedure, as well as the specific maintenance standard or guide describing the preventive maintenance procedure and frequency within seven days after Contract start date.

5.5.7.1 Maintenance Standard. The Contractor shall propose to the COR…