Attachment I - QASP.pdf

QUALITY ASSURANCE

SURVEILLANCE PLAN

For

NAVY RADIO

TRANSMITTER FACILITY

GRINDAVIK, ICELAND

1.0 Purpose.

This Quality Assurance Surveillance Plan (QASP) is a government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received. The QASP ensures that the Government has an effective and systematic method of surveillance for the services in the PWS. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion.

2.0 Authority

Authority for issuance of this QASP is provided under FAR 52.212-4(a), Inspection/Acceptance, which provides for inspections and acceptance of the articles, services, and documentation called for in the project work statement to be accomplished by the Contracting Officer or his duly authorized representative.

3.0 Scope

The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the project work statement. The Quality Assurance Surveillance Plan (QASP) is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the project work statement. The QASP is not a part of the project work statement nor is it intended to duplicate the Contractor’s Management Plan. The Government may provide the Contractor an information copy of the QASP as an Attachment to the solicitation to support the Contractor’s efforts in developing its plan for maintaining the levels of quality anticipated to be delivered under the terms of the project work statement.

4.0 Government Resources

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the project work statement and safeguards the interests of the United States in the contractual relationship.

It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the project work statement. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer’s Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a project work statement. The source and authority for a COR is the Contracting Officer.

COR limitations are contained in the written letter of appointment. The COR also will provide detailed technical oversight of the Contractor’s performance and reports his or her findings to the Contracting Officer. While the COR may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, he or she is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect project work statement, price, terms, or conditions shall be referred to the Contracting Officer for action.

5.0 Methods of QA Surveillance

The listed below methods of surveillance shall be used in the administration of this QASP. The Performance-Based Matrix describes the methods of surveillance that may be used to monitor the services and deliverables to be provided under the project work statement.

Random Monitoring – Random telephone monitoring shall be conducted if and when deemed necessary to ensure compliance with the terms of the project work statement. The assigned project work statement COR will conduct random monitoring.

Random Checks/Inspections on Completion of Workload Tasking – Random checks will be conducted to ensure compliance with the Standard Operating Procedures (SOP). The COR will conduct random monitoring.

6.0 Identified QA Surveillance Items

The PBSC items that have been identified for surveillance are identified in the Performance-Based Matrix.

7.0 Documentation

The COR will, in addition to providing documentation to the COR, maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’s performance of the quality assurance function. All such records will be retained for the life of this project work statement. The assigned COR shall forward these records to the Contracting Officer at termination or completion of the project.

At the end of each month, the COR will prepare a written report for the KO summarizing the overall results of his or her surveillance of the Contractor’s performance during the previous month. This report will become part of the formal QA documentation.

8.0 Performance Standards

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract.

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract for the required content, quality, timeliness, and accuracy.

9.0 QASP MATRIX

Performance Element

Performance Requirement Surveillance Method

Frequency Acceptable Quality Level

Maintain Operational Availability

The LF/VLF transmitters, helix, antenna and generator systems shall meet all performance standards of PWS paragraph 7.2.2.1 and be operationally available for communications as defined in PWS paragraph 1.4.1

Government Representative to Monitor

100% inspection

> 99.5%.- of systems meeting performance standards

Planned Maintenance

Paragraph 7.2.2.2 of PWS.

Performance Indicator: Less than ten percent (10%) of scheduled quarterly maintenance shall be rescheduled as a result of insufficient time, manpower, or parts and materials non availability.

An overall PAR of 80% shall be maintained at all times. Maintenance shall be scheduled so as not to interfere with communications/mission requirements.

Government Representative to Monitor/Review

Monthly The COR will determine the PPR as follows:

RAR = Number of Checks Completed + (Number of Partial Checks/2) Number of Checks Scheduled - Number of Checks Rescheduled

ACF = Number of Satisfactory Spot Checks + (Partial Spot Checks/2)Number of Spot Checks Conducted

PPR = 100*RAR*ACF

Analysis of Results: A PPR of less than 78.0% is unacceptable.

Corrective Maintenance

Paragraph 7.2.2.3 of PWS

Review & Acceptance of the Invoice

Weekly The Government will consider repairs in excess of 48 hours, for which parts are locally available or not required, as unsatisfactory. The Government

Performance Element

Performance Requirement Surveillance Method

Frequency Acceptable Quality Level will consider repairs in excess of thirty

(30) calendar days, for which parts are not available locally, as unsatisfactory and may be repaired by the USG at the

Contractor's expense.

10.0 Incentives/Disincentives

The COR makes an annual report on Contractor Performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract, reflected in the COR’s annual report, may result in termination of the contract and may also result in the loss of future Government contracts.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of the receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.

In accordance with inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional fee, to replace or correct work that fails to meet contract requirements. To maximize the profit earned on costs incurred, the contractor is incentivized to ensure that quality products are provided in a timely manner.