Attachment F - Desirable Scoring Details~1.xlsx
XLSX spreadsheet 25 KB Posted
- Attached to
- central communications system
- Solicitation number
- 25-565IGB-FISAD-B-45047
- Issued by
- Illinois
About this file
This document is an attachment to a Request for Proposal (RFP) issued by the Illinois Gaming Board (IGB) for the procurement of a Central Communications System. The RFP seeks proposals from qualified vendors to provide a comprehensive Video Gaming Central Communication System, including technical requirements, functional requirements, and various service requirements such as cutover/deployment, cybersecurity, data management, development services, and quality assurance. The RFP specifies key staff roles, including a Project Manager, Functional Lead, and Technical Lead, that the selected vendor must commit for the duration of the project. The RFP also outlines detailed scoring criteria for the evaluation of proposals, covering elements such as the offeror's background and experience, response to functional requirements, technical requirements, and service requirements. The contract term is not specified, but the RFP indicates the selected vendor must be ready to commence work immediately upon contract signature.
The RFP provides specific details on the rated service requirements, including cybersecurity, data management, development services, knowledge transfer, maintenance and operations, organizational change management, product management, and quality assurance. It also outlines various service level requirements, such as availability, performance, incident resolution timeframes, disaster recovery, and enhancements. Pricing terms, set-asides, incumbent information, and funding sources are not explicitly mentioned in the provided document.
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Titel Page
| STATE OF ILLINOIS - Illinois Gaming Board |
| Central Communications System Procurement |
| Attachment F Desirable Scoring Details |
&10State of Illinois RFP V.24.3
Scoring
| BidBuy Reference #: | B45047 | ||
| RFP Title: | IGB Central Communications System Procurement | ||
| Offeror Name: | Enter Offeror Name | ||
| Total Desirable Scores | Total Points | ||
| 1. Rated Elements Scoring | 200 | ||
| 2. Rated Functional Requirements Scoring | 200 | ||
| 3. Rated Technical Requirements Scoring | 200 | ||
| 4. Rated Service Requirements Scoring Summary | 300 | ||
| TOTAL | 900 | ||
| 1. Rated Elements Scoring | |||
| Response Template Section | Offer Section | MPP | |
| 3.1 | Offeror Background: | ||
| Provide details regarding the Offeror’s background, size, and corporate resources. Details should demonstrate that the Offeror is an established company engaged in the business of developing and/or providing similar services. Offeror should provide a brief company history, including the founding date and the number of years it has been in business as currently constituted. | 40 | ||
| 3.2 | Relevant Offeror Experience: |
Use the template provided below in Table 1 of the Response Template: Offeror Experience Template (copying and pasting to duplicate as necessary) to list experience relevant to the solution and services identified for this RFP. The State requires a minimum of two (2) relevant experiences for each Offeror.
Include all relevant experience and provide contact information for every example provided. The period for reporting experience is 2019 to the present. The State reserves the right to contact any Offeror clients for information regarding the Offeror’s performance.
Offerors may also provide the following information in the “Narrative” sections of Table 1 specific to the experience listed in the table:
| A. | Describe how experience on projects of similar size, scope, and technical components is relevant to the services in this RFP. | ||
| B. | Describe the processes and procedures the Offeror has implemented to ensure security and protect individual privacy. | ||
| C. | Describe any issues or failures the Offeror encountered in that work, how these were resolved, and lessons learned. | ||
| D. | The Offeror should stipulate their readiness to commence work immediately following contract signature. This includes providing a clear affirmation of their ability to meet all RFP requirements, particularly in terms of deliverables and timelines, using available corporate resources and fulfilling current contractual obligations. | ||
| E. | Describe Offeror’s experience working with similar contracts, including any experience working with applicable licensing management systems. | ||
| 60 | |||
| 4.1 | 4.1. | Approach to Staffing: |
Describe the Offeror’s approach to staffing the project to meet all the requirements described in this RFP. The State has identified key staff roles below and Attachment I - Proposed Key Staff.
Please note, the Offeror should commit the following three (3) Key Staff Roles for the duration of the project (i.e., IGB reserves the right to review and approve the replacements for the three (3) listed roles):
| A. | Project Manager |
| B. | Functional Lead |
| C. | Technical Lead |
Offerors should carefully consider the requirements of this RFP and the goals stated when developing their recommended additional key staff roles and their staffing approach.
Throughout the term of the contract term, the Offeror should employ enough staff to provide all services.
For all roles, key and any additional roles recommended by the Offeror, provide the following information:
| A. | Staff allocation during the contract term, based on a 40-hour work week (e.g., 100%, 50%). | |
| B. | Definitions of each role and the associated responsibilities for each role. | 50 |
| 4.2 | Key Staff Roles: |
Key Staff Roles are defined in Attachment I - Proposed Key Staff Offeror should identify any additional staff roles necessary to meet the scope and requirements of this RFP.
| A. | Copy/Paste the Staff Resume Tables provided in Attachment I - Proposed Key Staff for each of the proposed Key Staff into this section provided below. | ||
| B. | Populate all requested information and ensure supporting evidence is provided to cover mandatories as defined in Section 2.2 of this document and the Template provided under section ‘Staff Resume Table’ in the Attachment I - Proposed Key Staff to provide the key staff details. The staff information should include details on the resource qualification, project description, relevant experience, and reference contact details for the resources. | 50 | |
| Total Points | 200 | ||
| 2. Rated Functional Requirements Scoring | |||
| Response Template Section | MPP | ||
| 6.1 | Response to Rated Functional Requirements: | ||
| System — Describe approach to meeting all System requirements including the following Level 1 Capability subcategories (as listed in column C): Video Gaming Central Communication System (CCS), Network, Reporting, Data Repository, and Logging. | 50 | ||
| 6.2 | Response to Rated Functional Requirements: | ||
| Components — Describe approach to meeting all Component requirements including the following Level 1 Capability subcategories (as listed in column C): Licensed Video Gaming Terminals Management and Redemption Device Management. | 50 | ||
| 6.3 | Response to Rated Functional Requirements: | ||
| Functionality — Describe approach to meeting Functionality requirements including the following Level 1 Capability subcategories (as listed in column C): Real-Time Communication, Control and Monitoring, Security and Integrity, and Accounting. | 50 | ||
| 6.4 | Response to Rated Functional Requirements: | ||
| Administration — Describe approach to meeting all Administration requirements including the following Level 1 Capability subcategories (as listed in column C): Solution Management, and Funds Transferring. | 50 | ||
| Total Points | 200 | ||
| 3. Rated Technical Requirements Scoring | |||
| Response Template Section | MPP | ||
| 7.1 | Response to Rated Technical Requirements: | ||
| Hardware — Describe approach to meeting all Hardware requirements including the following Level 1 Capability subcategories (as listed in column C): Public Cloud: IaaS, Public Cloud: Paas, and End User/Shared Resources: Device. | 60 | ||
| 7.2 | Response to Rated Technical Requirements: | ||
| Infrastructure — Describe approach to meeting all Infrastructure requirements including the following Level 1 Capability subcategories (as listed in column C): Data Warehouse, and Virtual Service. | 70 | ||
| 7.3 | Response to Rated Technical Requirements: | ||
| Software — Describe approach to meeting all Software requirements including the following Level 1 Capability subcategories (as listed in column C): Ad Hoc Reporting Portal, Ad Hoc Reporting Connector, Integrated Reporting, Public Cloud: SaaS, Tracking, End User/Shared Resources: Applications, and Web-based portal for pre-configured reports. | 70 | ||
| Total Points | 200 | ||
| 4. Rated Service Requirements Scoring Summary | |||
| Response Template Section | MPP | ||
| 8.1 | Response to Rated Service Requirements: | ||
| Cutover/Deployment/Hyper-care — Describe approach to meeting Cutover/Deployment/Hyper-care requirements including the following Subdomains (as listed in column C): Cutover/Deployment Plan, and Successful Deployment Report. | 20.00 | ||
| 8.2 | Response to Rated Service Requirements: | ||
| Cyber Security — Describe approach to meeting Cyber Security requirements including the following Subdomains (as listed in column C): Data Security Compliance: HIPAA: PHI and PII, Data Security Compliance: PII, Incident Response, Network Security: IDS, Network Security: IPS, Network Security: NextGen Firewall, Network Segmentation: PHI Network Isolation, Network Segmentation: PII Network Isolation, Policies and Standards, Threat Intelligence, and Vulnerability Management, Data Migration Strategy, Data Mining, and Data retention from inception to the current date. | 30.00 | ||
| 8.3 | Response to Rated Service Requirements: | ||
| Data Management — Describe approach to meeting Data Management requirements including the following Subdomains (as listed in column C): Compliance with the Video Gaming Act, Illinois Administrative Rules, and Technical Requirements, Data Warehouse Refresh, Data Warehousing, Detailed data capture and reporting at the game, VGT, establishment, and terminal operator levels, Disaster Recovery Planning, Predictive Analytics, Reporting & Visualization, Reporting for accounting and operational aspects, terminal operator billing, and auditing, Reporting summations and calculations as detailed, User activity, inventory reporting, and voucher activity reporting. | 30.00 | ||
| 8.4 | Response to Rated Service Requirements: | ||
| Development Services — Describe approach to meeting Development Services requirements including the following Subdomains (as listed in column C): Agile Development Style, API, Scripts, & Procedures Development & Documentation, Content Creation & Migration, Database Design and Schema Configuration & Documentation, Integration of real-time data access for both IGB and licensed Terminal Operators, Monitoring & Logging Setup, Security Configuration & Documentation, System & Environment Architecture Configuration & Documentation, and Web browser-based configuration application using Microsoft Excel as a front-end program. | 20.00 | ||
| 8.5 | Response to Rated Service Requirements: | ||
| Knowledge Transfer and Exit Transition — Describe approach to meeting Knowledge Transfer and Exit Transition requirements including the following Subdomains (as listed in column C): Knowledge Transfer Plan, and System and User Documentation. | 20.00 | ||
| 8.6 | Response to Rated Service Requirements: | ||
| M&O — Describe approach to meeting M&O requirements including the following Subdomains (as listed in column C): Cyber Security: Audit, Cyber Security: Data Privacy, Cyber Security: Regulatory Compliance, Cyber Security: Risk Analysis, Infrastructure Monitoring, Inventory Management, License Management, Life cycle Management, Maintenance & Repairs, Procurement & Installation, Software Support and Maintenance: License Management, Software Support and Maintenance: Patch Management, Software Support and Maintenance: Software Upgrades, Software Support and Maintenance: Technical Support, and Web Hosting and Management. | 20.00 | ||
| 8.7 | Response to Rated Service Requirements: | ||
| Organizational Change Management (OCM) — Describe approach to meeting OCM requirements including the following Subdomains (as listed in column C): Organizational Change Management. | 20.00 | ||
| 8.8 | Response to Rated Service Requirements: | ||
| Product Management — Describe approach to meeting Product Management requirements including the following Subdomains (as listed in column C): Device Management, General Staffing, Help Desk Support, IT General Support, IT Maintenance, IT Management, and IT Security. | 20.00 | ||
| 8.9 | Response to Rated Service Requirements: | ||
| Quality Assurance — Describe approach to meeting Quality Assurance requirements including the following Subdomains (as listed in column C): Cutover/Deployment Test Plan, Cutover/Deployment Test Plan, Performance (Load and Stress) Test Plan, Performance Test Results Report, Security Test Plan, Security Test Results Report, and System Security Plan. | 20.00 | ||
| 9.1 | Response to Service Level Requirements: | ||
| Availability — Describe approach to meeting Availability requirements. | 10.00 | ||
| 9.2 | Response to Service Level Requirements: | ||
| Performance — Average Response Time — Describe approach to meeting Performance — Average Response Time requirements. | 10.00 | ||
| 9.3 | Response to Service Level Requirements: | ||
| Performance — Maximum Response Time — Describe approach to meeting Performance — Maximum Response Time requirements. | 10.00 | ||
| 9.4 | Response to Service Level Requirements: | ||
| Critical and High Severity Incident Resolution Timeframe — Describe approach to meeting Critical and High Severity Incident Resolution Timeframe requirements. | 10.00 | ||
| 9.5 | Response to Service Level Requirements: | ||
| Critical and High Severity UAT Defect Resolution Timeframe — Describe approach to meeting Critical and High Severity UAT Defect Resolution Timeframe requirements. | 10.00 | ||
| 9.6 | Response to Service Level Requirements: | ||
| Security Incidents Response Time — Describe approach to meeting Security Incidents Response Time requirements. | 10.00 | ||
| 9.7 | Response to Service Level Requirements: | ||
| Disaster Recovery Restoration Timelines — Describe approach to meeting Delivery of Disaster Recovery Restoration Timelines requirements. | 10.00 | ||
| 9.8 | Response to Service Level Requirements: | ||
| Enhancements — Describe approach to meeting Enhancements requirements. | 10.00 | ||
| 9.9 | Response to Service Level Requirements: | ||
| Confirm alignment with the Severity definition provided with the Impact and Urgency matrix in Table 1. Incident Severity Definitions | 10.00 | ||
| 9.10 | Response to Service Level Requirements: | ||
| Incident Resolution Timeframe- Confirm alignment with the Incident Resolution Timeframe and Incident impact definitions in Table 2. Incident Impact Definition and Resolution Timeframe. | 10.00 | ||
| Total Points | 300 |
&10&A &10&F
&10State of Illinois RFP V.24.3 &10&P of &N
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