Attachment A - NBOC II SOW LBH-Inspected TS.pdf

STATEMENT OF WORK

FOR

FOLLOW - ON

NASA BALLOON OPERATIONS CONTRACT

(NBOC II)

September 29, 2020

Statement of Work

1.0 Background

The NASA Balloon Program Office (BPO) provides management of NASA’s high-altitude scientific balloon activities funded by the Astrophysics Division within the National Aeronautics and Space Administration (NASA) Science Mission Directorate (SMD). The BPO provides this support in accordance with the Program Commitment Agreement (PCA) for the Research Carriers Program. BPO is managed within Goddard Space Flight Center’s (GSFC) Sub-Orbital and Special Orbital Project Directorate (SSOPD), Code 800, located at Wallops Flight Facility (WFF). The BPO oversees management of the contract for operation of the Columbia Scientific Balloon Facility (CSBF), located in Palestine, Texas. BPO’s annual flight manifest, identified in Table 1, is launched annually from Palestine, Texas; Fort Sumner, New Mexico; McMurdo, Antarctica; and a foreign remote launch site at either Wanaka, New Zealand, Esrange (Kiruna, Sweden) or Alice Springs, Australia. Launches from Wanaka, Esrange, Alice Springs or other remote locations are conducted depending upon SMD requirements. The Mission Model in Table 1 of Section 2 of this Statement of Work provides the anticipated annual manifest, by Government Fiscal Year (FY), for each campaign launch site. The majority of NASA’s balloon flights are in support of new or recurring science. Flights are also conducted in support of technology development and student outreach. NASA balloons flights are categorized as Conventional, Long Duration Balloon (LDB), or Ultra Long Duration Balloon (ULDB.)

Conventional flights last from a few hours up to two days depending upon the winds aloft. Conventional flights utilize Zero Pressure Balloons (ZPB) that remain within line-of-sight (LOS) of the launch site or downrange ground stations.

LDB flights last from a few days up to a few weeks. LDB flights typically utilize ZPB but may also include Super Pressure Balloons (SPB) and are allowed to go beyond LOS of the launch ground station;

thus, requiring over-the-horizon (OTH) telemetry, command, and control systems via earth orbiting satellites. LDB flights utilize LOS during the initial and final phases of the flight and incorporate robust regenerative power systems. Normally, LDB flights are conducted closer to polar latitudes during the local summer in order to leverage longer periods of daylight, which is conducive to achieving extended flight durations using ZPB. LDB flights can be as short as four days and over fifty days when flown at extreme south polar latitudes.

ULDB flights are those that incorporate SPB that are able to sustain longer flight durations and minimal diurnal altitude excursions caused by expansion and contraction of the balloon as affected by daily heating and cooling of the lifting medium (helium). ULDB flights are designed to sustain flight durations upwards of 60 to 100 days and are better suited for operation at middle latitudes that can’t be achieved using ZPB. ULDB flights operate at polar latitudes as well. ULDB flights incorporate similar support systems as LDB flights.

2.0 Scope

This Statement of Work (SOW) is for the NASA Balloon Operations Contract (NBOC-2) and requires the Contractor to operate and maintain the CSBF, a NASA owned facility located in Palestine, Texas. In addition, it includes the operation and maintenance of NASA owned and leased facilities located at Fort Sumner, New Mexico; NASA owned facilities located at McMurdo, Antarctica and Alice Springs, Australia; and for operations conducted from other remote locations. NASA balloon remote launch locations include Swedish Space Corporation’s Esrange facility located near Kiruna, Sweden; Wanaka, New Zealand; and Alice Springs, Australia. The Contractor shall provide the labor, material, and equipment to support the management, operations, launch services and technical support services for the NASA Balloon Program at the CSBF and remote launch sites. In addition, the Contractor shall provide engineering services for maintenance and periodic upgrades of existing launch, flight and ground support systems. Engineering services for new developments will be determined by BPO, which may include NASA Engineering and Technology Directorate (ETD) civil servant and/or contractor support.

The NASA BPO has overall management responsibility of the contract, all programmatic elements such as mission selection, funding, interagency and international agreements, administration of grants, government-owned facilities and properties, and the approval and oversight of all ground and flight safety processes. NASA provides management oversight of the NBOC-2 through the NASA Contracting Officer’s Representative (COR). The Contracting Officer (CO) will assign the COR who is nominated by the Chief of the Balloon Program. The COR will be assigned following the award and prior to the start of the contract. Authorizations and approvals will be provided through the COR and CO as required.

Direction of work will be given by NASA to the Contractor only with cognizance and approval of the

COR.

The Contractor shall be responsible for providing management, engineering and technical services, balloon flight operations, and administrative support that is necessary to execute the NBOC-2. The Contractor shall operate in compliance with applicable federal and state laws and within all applicable government and NASA agency regulations, requirements, standards, policies, and procedures to include the documents and revisions specified in Attachment O, Applicable Standards and Policies Documents.

The Contractor shall be responsible for the performance, maintenance and delivery of launch hardware and launch concepts, ground support equipment, and balloon flight support equipment. The Contractor shall be responsible for balloon manufacturing quality assurance and working with the balloon manufacturer to ensure delivery of balloon vehicles within schedule and cost in compliance with NASA requirements. The Contractor shall be responsible for maintenance and required modifications for all legacy flight and ground support systems to achieve NASA cost, schedule, technical, and programmatic requirements. The Contractor shall be responsible to provide engineering, analysis, and reports in support of thermal, mechanical and electronic systems to include Failure Mode and Effects Analysis (FMEA), project plans, test reports, and reviews as required. The Contractor shall be responsible for administrative support of its personnel, procurements, and facilities maintenance to include timely and accurate financial and status reports in accordance with the contract.

This SOW contains Core Requirements required on the effective date of the contract through the period of performance. The contract also contains an Indefinite Delivery Indefinite Quantity (IDIQ) mechanism where specific requirements are issued under Task Orders (TOs). IDIQ task orders include but are not limited to: balloon campaigns for launch and operations that are outside of the defined mission model, design and analysis, fabrication, integration, testing, and the acquisition and provision of hardware or services. Complex tasks, long lead time development or procurement efforts, or long-term support functions may be required. In such instances, the respective project team may be comprised of civil servant and contractor personnel. This work is highly variable and covers a wide spectrum of requirements. Requirements and standards of performance for IDIQ task orders will be determined on an individual basis and included in each TO.

The Contractor shall provide support as a Core Requirement in order to implement the Balloon Program Mission Model. Table 1 presents the projected campaigns and number of flights per campaign. Table 2 presents the projected baseline balloon procurement model, which will be supported as a Core Requirement. The Baseline assumptions are as follows:

a. 15-18 Missions annually, including Conventional, LDB, and ULDB;

i. Any of the above may include “piggyback” missions of opportunity. Balloon Piggyback Instruments are ride shares on a space available basis with their host, primary payload/instrument. They do not levy flight performance requirements beyond that of the host payload. Power, telemetry, command & control or asset support requirements provided by NASA or the Contractor are negotiated on a case by case basis. Otherwise, they are a stand-alone, totally independent and transparent participant in flight operations except for space & mass accommodation, participation in all requisite I&T readiness activities, and launch site support. Piggyback personnel are responsible to ensure payload integration at the Contractor’s and host payload’s direction. Piggyback personnel are responsible for all field support requirements at no cost or impact to the Contract or NASA. Piggyback personnel are not allowed to participate in field operations in Antarctica but may do so at other launch locations at their own expense.

Piggyback payloads are typically the size ranging from that of a breadbox (a few lbs./kg. mass) to that of ~ 3 cu. Ft. and a few tens of lbs./kgs. mass. They are generally self-powered with provision of their own onboard data storage that requires recovery and is consistent with the host payload requirements. Any exceptions to this will be at the discretion of NASA at no cost to the Contractor except as provisioned by IDIQ task order. NASA has exclusive authority for provisioning accommodation of Piggyback missions of opportunity.

b. 2 Domestic and 2 non- CONUS Remote/Foreign Campaigns annually;

c. 2 Independent Launch Teams, with addition of resources in order to field 3 Independent

Launch Teams by end of fiscal year 2021.

d. Ability to support two simultaneous campaigns, as required.

e. 3 Simultaneous flights.

The following timeframes are estimated campaign deployment durations:

a. Antarctica: October 15 – February 1;

b. Palestine: June 1 – July 15;

c. Fall Fort Sumner: August 1 – October 15;

d. New Zealand: February 15 – April 15;

e. Sweden: May 1 – July 15;

f. Australia: March 1 – May 1 or October 1 – November 301; and

g. Spring Fort Sumner: April 1 – June 51

Note: (1) Possible alternate to Sweden and New Zealand any given year, depending upon SMD requirements.

Campaign costs will be covered under CORE and are inclusive of all campaign related costs to include overtime pay. Overtime, per diem and personnel travel to/from the campaign location will be covered under CORE. Campaign costs will be defined as inclusive of all expenses incurred from time of shipping until return, to include all shipping costs. Special equipment purchases, services or other expenses specific to a campaign that are purchased in advance will be covered under CORE. Normal preparations, readiness of standard flight and ground support systems, procurement of standard flight and ground support systems and commodities, and overtime labor in preparation of and in advance of campaign deployments, will be covered under CORE. Aircraft services in support of CONUS missions that are also used in support of Canada balloon termination & recovery operations will be covered under CORE.

Recovery operations in Canada may require locally procured special aircraft services that cannot be achieved using core CONUS based aircraft, e.g. helicopters and specialized STOL aircraft more suitable to Canada recovery operations. Because of the uncertainties associated with aircraft services procured from the local area of operation in support of Canada and other foreign remote campaigns and given the requirement for their review and certification by NASA, such foreign remote services will be done under

IDIQ.

3.1.2 Quality Assurance – The Contractor shall develop, implement, and maintain a Quality Management System compliant to International Organization for Standardization, ISO 9001. The system shall be in accordance with NASA Policy Directive, NPD 8730.5. The Balloon Program operations include critical but not complex systems. Should support of a specific project be designated as critical and complex, the Contractor shall be compliant to Aerospace Standard AS9100 for that project. The Government may choose to audit, or have a third-party audit at the government’s convenience, the Contractor’s quality management system to ensure compliance with the applicable standard. The Quality Management System (QMS) shall be compatible and consistent with the risk posture defined by NPR 7120.8, “NASA Research and Technology Program and Project Management Requirements, and the Research and Technology Program Commitment Agreement for Research Programs”. The QMS shall not create unnecessary requirements that fail to produce benefits commensurate with the resources required for their implementation.

The Quality Management System shall include the development and maintenance of a Quality Manual which shall be submitted by the Contractor and approved by NASA in accordance with the contract schedule. The Contractor shall review the Quality Manual annually and any updates or affirmation as to “no change” shall be submitted to NASA for approval. The manual shall include how the Contractor will implement a process to maintain written fabrication, inspection, maintenance, refurbishment, assembly, test, and operating procedures for all critical systems and processes. The Contractor shall identify safety and mission critical systems and processes for concurrence by NASA. The manual shall address how the Contractor will implement the requirement to maintain a monitoring, inspection, test, and quality control program that documents compliance of fabricated and procured items with design drawings and specifications.

The manual shall also address how the Contractor will implement the process for monitoring balloon manufacturing. The manual shall also include a risk management plan that identifies, controls, and monitors critical processes, products, and performance characteristics.

3.1.3 Reliability and Quality Management – The Contractor shall develop, implement and maintain a Reliability and Quality Assurance (R&QA) Program in accordance with the Quality Manual. The Contractor shall develop, submit to NASA for approval, and implement the R&QA Plan. The Contractor shall annually review the R&QA Plan and any updates or affirmation as to “no change” shall be submitted to NASA for approval. The R&QA Plan shall define how the Contractor will track and record quality performance, maintain results, implement changes, and provide continuous improvement. The R&QA Plan shall cover, at a minimum, the following:

a. Balloon film monitoring, inspection, testing, and quality control;

b. Balloon fabrication monitoring, inspection, testing, and quality control;

c. Balloons and balloon materials shelf life.

d. Flight and ground support hardware and software to include fabrication, test, and qualification requirements & procedures;

e. Mission/Safety critical operational procedures;

f. Schedule of preventive inspection and maintenance for launch support system critical load elements and all critical flight and ground support systems1.

The Contractor shall be responsible for identification and notification of balloon systems’ parts and materials subject to Government-Industry Data Exchange Program (GIDEP) and NASA

Advisories, and NPR 8735.1. The Contractor shall identify inspection points with concurrence by NASA in the fabrication and refurbishment processes of flight systems and track quality progress.

Note: (1) Schedules and logs for preventive inspection and maintenance will be maintained in a centralized system, to include high level inspections and detailed inspections to the level of disassembly, inspection, maintenance and verification of operability of components.

3.1.4 Configuration Management – The Contractor shall provide a Configuration Management process for the preparation, approval, and control of materials, assembled hardware, software, and documentation under the purview of the Contractor. This process shall be documented in a Configuration Management Control Plan and shall be signed by NASA upon approval. The plan shall include how documents (engineering drawings, schematics, wiring diagrams, procedures, specifications, etc.) are identified as controlled documents, the associated level of control, and maintenance and revision process. The plan shall define the process for identification, control, verification, reconfiguration, and refurbishment of all mission and safety critical systems and processes.

The Contractor shall establish and maintain an internal repository to accumulate and document reporting requirements and documentation as required by this Statement of Work. The NASA CO, COR, BPO Chief, and any others designated by NASA shall be permitted access to the system.

3.1.5 Risk Management – Risks regarding safety, cost, schedule, support systems, and technical aspects associated with the mission or campaign shall be identified and tracked by the Contractor in accordance with NPR 8000.4. The Contractor shall define how risks will be elevated and tracked in the R&QA Plan. The Contractor shall notify the COR and BPO Chief of safety and mission critical risks as soon as they are known. The Contractor shall present risks to the Balloon Program during weekly NASA-CSBF tag ups, CSBF Quarterly Reviews and other mission or campaign reviews as applicable or at the request of NASA. Contractor shall develop and maintain a Composite 5 X 5 Risk Matrix with supporting Risk Focus report for Operations, Facilities, Management, and Financials, each Campaign and as required by NASA for IDIQ Special Projects and Enhancement & Development Projects.

3.1.6 Safety and Health Management - A comprehensive and proactive safety and health program is required. The Contractor shall perform the requirements of this contract using the safety and health guidelines provided within the NASA Occupational Health Program Procedures, NPR 1800.1; NASA General Safety Program Requirements, NPR 8715.3; the GSFC Environmental Policy and Program Management, GPD 8500.1; and any other NASA or federal regulations that may apply to US government contractors during the terms of this contract. The Contractor shall ensure that employees are aware of and trained regarding safety and health requirements, policies, and procedures associated with their jobs and positions. The Contractor shall submit the Safety and Health Plan to NASA. The Contractor shall annually review the Safety and Health Plan and any updates or affirmation as to “no change” shall be submitted to

NASA.

3.1.7 Training and Certification – The Contractor shall establish and implement a training and certification program that conforms to all NASA requirements for training, licensing, and certification for the work being performed under the NBOC-2. This shall be documented in the Training and Certification Plan. The plan shall be maintained by the Contractor and updated as required. The plan shall address how the Contractor will identify, maintain, schedule, conduct, and document training, licensing, and certification, which shall be reported and maintained in NASA’s Certification Tracking Database. The plan shall also identify the minimum required training for mission critical positions.

a) Personnel Training and Certification - The personnel training program shall keep employees current with all aspects of their responsibilities to the Balloon Program. The Contractor shall provide access to adequate training, licensing, and certification of its personnel to fulfill their responsibilities in support of the Balloon Program and in compliance with applicable NASA or federal regulations. Training to be provided shall include but will not be limited to personnel safety and health, in-house job training, technical applications, Information Technology (IT) security, workmanship and inspection, heavy equipment and crane operation, Operations Safety Specialist (OSS), high pressure operations, cryogenic operations, nonionizing radiation handling and ordnance handling. The Contractor shall obtain licenses or permits to conduct in-house training as required by NASA or at the request of NASA.

b) Equipment Certification - The Contractor shall establish a certification program and procedures to ensure all flight and ground support systems meet NASA requirements.

The program shall include equipment under NASA recertification processes to include but not limited to igniter testers, non-flight pressure systems, hoses, and all lifting devices and equipment (LDE). The certification program shall also include certification and/or refurbishment of support hardware that does not fall under NASA required recertification processes but that is in accordance with manufacturer specifications and best practices.

The Contractor shall define the configuration and certification processes for flight and ground systems including but not limited to launch equipment, ground support equipment, flight hardware, flight support equipment, science provided items to include but not limited to pressure vessels, high voltages, non-ionizing radiation, mechanical integrity, radiological sources, cryogens, hazardous gasses, carts, dollies and shipping containers. The Contractor shall define the process by which all hazardous or potentially hazardous items are identified and evaluated, as approved by NASA BPO.

3.1.8 Information Technology - The Contractor shall work with the NASA BPO Information

Systems Security Officer (ISSO) and Information System Owner (ISO) in developing, executing and maintaining required IT Security Plan(S), The IT security plan shall be in accordance with NASA Information Security Policy, NPD 2810.1; Security of Information Technology, NPR 2810.1; and shall include as a minimum the security measures and program safeguards planned to ensure that the information technology resources acquired and used by the Contractor and subcontractor personnel:

a) Are protected from unauthorized access, alteration, disclosure, or misuse of information processed, stored, or transmitted;

b) Can maintain the continuity of automated information support for NASA missions, program and functions;

c) Incorporate management, general and application controls sufficient to provide cost-effective assurance of the systems’ integrity and accuracy;

d) Have appropriate technical, personnel, administrative, environmental, and access safeguards;

e) Document and follow a virus protection program for all IT resources under its control;

and

f) Document and follow network intrusion detection and prevention program for all IT resources under its control.

g) Information Technology systems fall within three basic categories as follows:

a. IT equipment that includes existing CSBF/NASA IT systems for engineering and flight operations support. These primarily include ground support systems for balloon flight operations, engineering workstations, etc.;

b. IT equipment provided as government furnished equipment (GFE). These primarily include desktop and/or laptop computers that are assigned for workforce personnel use on a day-to-day basis, typically as provided by NASA IT Support Contract in accordance with NASA’s security plan. The CSBF IT Administrator will have System Administration privileges to provide CSBF onsite support on behalf of the NASA IT Support Contract.

c. Any IT equipment that the Contractor provides, e.g. for corporate system use, accounting, administration, etc. All such systems will comply within the requirements for NASA IT security and administration and will be the responsibility of the Contractor to implement and maintain NASA requirements.

3.1.9 Contract Management - The Contractor shall be responsible for managing the day-to-day activities required to support the NBOC-2. This includes providing the supervision necessary for the operation of the contractor-operated facilities in Palestine, Texas, Fort Sumner, New Mexico, and remote locations such as McMurdo, Antarctica, Esrange, Sweden, and Alice Springs, Australia. Under the direction of the COR and BPO Mission Managers, the Contractor may be a key point of contact for NASA approved users of CSBF services and facilities.

Financial arrangements and waivers of established technical or procedural criteria with approved users shall be administered by NASA. The Contractor shall perform contracting and purchasing activities as necessary to meet all the requirements in this SOW.

The Contractor shall define critical management and mission positions for Contractor Program and CSBF management. During phase-in, the contractor shall identify by name the persons who will fill these positions, to include listing of education, experiences and qualifications, which supports the Contractor’s choice for assignment to these positions.

3.1.10 Reviews - The Contractor shall participate in and provide technical support for BPO meetings and reviews ranging from programmatic to technical. The Contractor shall participate in and provide panel membership for all technical reviews in support of the Balloon Program at the direction of NASA. The Contractor shall be responsible for formally presenting and critically reviewing all elements of support and readiness including requirements, status, schedule, etc.

Reviews shall contain presentations by each discipline associated with the campaign or mission.

Contractor participation shall include individual discipline leads, or their designees, as participants and/or panel members, as required by NASA. The Contractor is responsible for closing all action items assigned to them prior to implementation and readiness. Technical reviews shall include but are not limited to:

a. Balloon Working Group (BWG) – Attended by BPO, NASA HQ, the Contractor, and select members of the Balloon Science Community, BWG is a one-day meeting normally conducted at NASA HQ on a biannual basis. The Contractor provides a review of mission operations activities, status of special projects, plans for upcoming project and mission/campaign initiatives and other balloon work supported by the Contractor that is of interest to the science user community. Contractor will provide reimbursement to

BWG science members for their travel and expenses to attend the BWG, which will be handled as a separate IDIQ task order;

b. Support BPO for other NASA HQ briefings up to five times per year with possible travel and attendance required by key Contract personnel (4-5) per one-day meeting. Will include assistance as needed in preparation of BPO briefing materials.;

c. Quarterly Reviews (QR) – Attended by BPO and the Contractor, the QR is a one-day meeting conducted twice annually at WFF and twice annually at CSBF. The QR is a report by the Contractor that covers Missions & Flight Operations, Technical, Risk, Quality, Management & Program Support and Finance;

d. Annual Antarctic Planning Meeting at Denver, CO. - The Contractor takes the lead on meeting with the National Science Foundation’s Office of Polar Programs support Contractor for a one-day meeting to review planning and preparations for the upcoming Antarctic summer season LDB Campaign, conducted from McMurdo, Antarctica;

e. Project Initiation Conferences (PIC) - Conducted for all LDB, ULDB, and foreign campaigns, PICs are one-day meetings with all science candidates, NASA and the Contractor to discuss requirements and identify actions for preparation/readiness for the subsequent campaign. Nominally conducted six months in advance of the campaign either at NASA HQ, GSFC, CSBF or WFF;

f. Mission Readiness Reviews (MRR) - Conducted for all campaigns, a one-day review normally conducted via Web-X to perform a thorough review of all participant’s preparations, readiness and open action items. Normally conducted 4-6 six weeks in advance of personnel deployment. Gondola and flight systems mechanical analysis and recommendations will be reported on or before MRR in accordance with “Gondola Structural Design Requirements” document 820-PG-8700.0.1;

g. Flight Readiness Reviews (FRR) - Conducted at the launch site, a one-hour review conducted by the Contractor to assess readiness for launch prior to each mission.

Participation includes science users, NASA Mission Manager, NASA Mission Range Safety Officer, and remote participation by NASA BPO via phone.

h. System Design Reviews (for CORE funded projects) - Conducted for enhancements of existing flight and ground support systems. Nominally a half-day review conducted at WFF or via Web-X, for minor enhancements. Depending upon complexity, Contractor review presentations for NASA concurrence/approval might be conducted from CSBF or Contractor Corporate location. Reviews nominally include Requirements, PDR, CDR, Test Requirements/Verification-Results and go/No-Go Acceptance Reviews;

i. System Design Reviews (for IDIQ projects) - Conducted for new flight and ground support system designs/development. Normally a half-day review conducted at WFF where the Contractor has a majority lead project role or via Web-X, for the Contractor having a minor role. Reviews nominally include Requirements, PDR, CDR, Test Requirements/Verification-Results and go/no-go acceptance reviews;

j. Anomaly, Mishap and Close Call Investigations – Contractor will provide Investigation Team support as determined by NASA for all investigations. Participation may either be as Investigation Team Participant or as Ex-Officio with Contractor personnel assigned by name by NASA. Participation may be at location to be determined by NASA or remotely via Web-X/Teleconference or combination thereof. All investigations will be determined and assigned by NASA with Contractor participation, roles, and responsibility as assigned by NASA upon establishment of the investigation. Depending upon the nature of the investigation and determination by NASA, the Contractor role may vary from that of supporting with data and information to that of having primary (Lead) responsibility for conduct of the investigation. NASA may change the scope and constituency of any investigation at any time;

k. Contractor shall provide a written weekly status report and participate in informal weekly teleconferences with the BPO; and

l. Support NASA Explorer’s Missions of Opportunity and other IDIQ Missions as required (e.g. GUSTO planning to launch in December 2021 from Antarctica), with reviews, reports, and support as members of a project team working with science users.

m. Annual Report. The Contractor shall submit an annual report that documents and summarizes the results of the annual contract performance, including recommendations, and conclusions based on the experience and results obtained. The annual report shall include tables, graphs, diagrams, photographs, and drawings, as necessary, to comprehensively explain the results achieved under the contract.

3.1.11 Facilities - The Contractor shall provide all services necessary for the operation, maintenance, and repair of the balloon facilities described in the Real Property Manual in Palestine, Texas and Fort Sumner, New Mexico. Leases for the hangar facility at Fort Sumner (owned by the Village of Fort Sumner) and some land lease from the city of Palestine for the old balloon launch pad, will be administered by NASA. The Contractor shall establish and maintain leases or agreements as otherwise required in order to meet mission requirements for temporary/remote downrange stations and at remote launch sites in support of the NASA Balloon Program. Facilities services shall include, but not be limited to the following:

a. Establish and maintain leases of property, facilities, and equipment

i. General Service Administration and NASA vehicles; and

ii. Lifting devices to support ground operations in Palestine, Fort Sumner, and remote sites as needed to include science integrations, annual and semi-annual certifications, maintenance of facilities, etc.

b. Operation and maintenance of buildings, facilities, and grounds to ensure working conditions with no safety or health hazards. The following shall be met at a minimum:

i. Utilities including water, gas, telephone and Fort Sumner electricity (electricity at CSBF Palestine is paid directly by NASA); NASA Internet will be provided;

ii. Ongoing maintenance and servicing of Eye Wash stations to include flushing.

Quarterly inspection and resupply of all first aid kits;

iii. Heating and Air Conditioning – Ongoing preventative maintenance. Repair of failed system within five business days. Semi-annual servicing and replacement of belts for all HVAC systems;

iv. Fire Suppression System – Annual test and inspection of water, chemical, and alarm systems. Response to system alerts or issues shall be within 24 hours;

v. Maintain all hand operated Fire Extinguishers to include performing monthly inspections and tagging;

vi. Kitchen Facilities – Maintain sanitary conditions;

vii. Water Tower – Water level and function check weekly. Complete check of system every two years to include draining, cleaning, sanitizing and inspection;

viii. Fire Hydrants – Quarterly inspection and system flushing;

ix. Electrical Systems – Ongoing preventative maintenance. Repair of failed system within five business days. Monthly inspection and repairs, as needed, of all emergency lighting;

x. Telecommunication Systems – Provide and maintain telephone systems and landline and remote connectivity to Internet;

xi. Plumbing – Ongoing preventative maintenance and repair;

xii. Lifting devices, Cranes, and Pressure Systems (Including Air Compressors) – Ongoing preventative maintenance and repair along with support and corrections determined by NASA’s annual inspection and certification program;

xiii. Uninterruptible Power Supplies – Ongoing preventative maintenance, repair, and replacement;

xiv. Diesel Power Generators – Ongoing preventative maintenance and repair. Bi- Weekly running and inspection of backup generator for Building #12, Operations Control Center (OCC);

xv. Compile monthly NASA Equipment Mileage/Hours Report;

xvi. Elevator – Monthly inspection and service.

xvii. Fences – Ongoing repair as needed to maintain perimeter;

xviii. Electronic Gates – Ongoing Preventative Maintenance and repair;

xix. Electronic and Posted Signs – Repair as required;

xx. Public Address System – Repair as required;

xxi. Grounds – Maintain grass and Coastal (hay) fields without overgrowth. Ongoing operation, maintenance and servicing as required for lawn sprinkler systems as needed, depending upon rainfall amounts in order keep to area lawns and foliage healthy;

xxii. Outdoor Break Areas – Maintain landscaping and sanitation;

xxiii. Roofing – Repair when leaks identified;

xxiv. Fuel Storage Facilities – Maintain or replace pumps as required. Conduct monthly inspection of tank and associated dispensing equipment. Maintain overflow vent;

xxv. Water Piping System at CSBF Inlet – Ongoing preventative maintenance and repair;

xxvi. Maintain machine and welding shops at the CSBF and Fort Sumner. Ensure only qualified personnel are allowed use of machine shop and welding facilities;

xxvii. Pest Control – Spray pesticides inside and outside once monthly; arrange for live traps or more aggressive controls as may be needed.

xxviii. Ongoing preventative maintenance and repair of the environmental test chambers and associated equipment at the CSBF’s Building 25 (Bemco) and Building 28 (Weber) and CSBF Balloon Materials Lab;

xxix. Provide repair and routine servicing of Government-owned and leased vehicles;

c. Provide janitorial and custodial services;

i. Cleaning services of office entryways, halls, restrooms, and water fountains shall be provided at the CSBF in order to maintain sanitary and acceptable working conditions;

ii. Cleaning services of offices, conference rooms, and work areas shall be provided weekly;

iii. Cleaning services shall be conducted biannually to include carpet cleaning, floor waxing, and deep cleaning of work areas;

iv. Cleaning services including rafters, walls, and floors for integration facilities and laboratory space shall be provided annually or as necessary to support science users;

v. Cleaning services shall be provided at Fort Sumner during campaigns and as necessary;

vi. Deep cleaning services of all areas shall be provided as needed;

vii. Trash collection services shall be provided at the CSBF and as necessary at Fort Sumner;

d. Provide shipping and receiving services – normal workdays and evenings/weekends as necessary;

e. Provide Physical Security – “Visitors” are defined herein as casual, unofficial non-work-related personnel coming onto the properties on a temporary basis of less than one day duration (tour groups, City or State Government VIP visits, etc.). Science Users, Contractors, NASA personnel, Delivery personnel, Utilities personnel, etc, are not considered to be “Visitors” per this SOW:

i. Visitors will be escorted by PIV badged personnel at all times and are limited to no more than eight hours on site for one day only. Visitors do not require PIV badging but will be logged in by name, home address, phone number, purpose of visit, BPO/CSBF Point of Contact; along with verification of their identity with a government issued form of photo identification. Children up to age 18 who are accompanied by adult sponsor, i.e. school tours, require name only.

ii. The Contractor shall submit to the NASA idMax personnel security management system, names for privileged access requests for all personnel working on site at both CSBF Palestine and Fort Sumner for over 29 consecutive days duration.

The Contractor shall submit to the NASA idMax personnel security management system, names for privileged access requests for all personnel working on site at both CSBF Palestine and Fort Sumner for over 179 consecutive days duration for issuance of a NASA PIV Badge. Contractor will monitor the status of these requests and assist NASA BPO & Security with follow up reminders to individuals for needed documentation as may be required. Normally, visiting scientists do not require a PIV badge except as may be required in order to provide escort for foreign students/colleagues, in which case, they must be U.S.

Citizen.

iii. Contractor shall ensure compliance with requirements for granting access to foreign nationals, both from designated and non-designated countries, per Foreign National Access Management Program NASA Advisory Implementing Instruction NAII 1600.4 and NPR 1600.4.

iv. NASA will have the equipment and materials at CSBF to allow the Contractor to print and issue PIV badges in accordance with idMax approval and oversight by NASA’s Security Division to be administered by trained and approved CSBF personnel. Contractor shall collect NASA/GSFC PIV cards to be submitted for turn-in at the end of employment or need for access to the CSBF facility;

v. Contractor shall issue zoned key cards used for allowing limited access to work areas for science users and those requiring limited work access. Science users are not issued NASA/GSFC PIV cards except in certain cases for U.S. Citizen science users who are required to provide escort for their foreign national science team members. Contractor shall provide after-hours access to science users.

vi. The Contractor shall provide a fire prevention guard onsite at CSBF after business hours and weekends; and

vii. The Contractor shall maintain a fire and intrusion alarm system at Fort Sumner;

f. Physical Control:

i. The Contractor shall maintain two electronics gates to be open non-holiday weekdays during normal work hours and closed outside of those hours;

ii. The Contractor shall require all non-staff to check in at Building 10, Visitor Center;

iii. The Contractor shall staff the CSBF Visitor Center during business hours from 8AM to 4:30PM;

3.1.12 Construction of Facilities - The Contractor shall annually identify the need for construction of facilities projects at the CSBF or semi-permanent launch sites. The requirements shall be documented in the Construction of Facilities Plan to be submitted annually to NASA.

NASA will assess all new facility needs and construction and will implement such new construction as may be necessary through NASA’s facilities management office.

3.1.13 Task Orders - The Contractor shall from time to time be requested to provide its proposal for completion of IDIQ tasks in accordance with a NASA Statement of Work (SOW).

NASA will submit a request along with a SOW, and for each task the Contractor shall submit back to NASA a task plan, cost and schedule. NASA will review the Contractor’s task proposal and either issue a Task Order, request amendment via modified SOW, or cancel or delay further action on the Task Order.

3.1.14 Agreements – The Contractor shall be responsible for ensuring that all international commercial, Federal, State, local permits, agreements, licenses, authorizations, Memorandums of Understanding (MOU), or other arrangements (formal or informal) required by the performance of the services and support under this contract are kept in effect. With the exception of those provided by NASA (e.g. international overflight approval, financial agreements with scientific user groups, agreements with governmental agencies and foreign governments, etc.), the Contractor shall be responsible for obtaining and maintaining the above mentioned formal or informal arrangements, and providing all coordination and liaison required by those arrangements. The Contractor shall obtain radio frequency authorizations for the United States (US) and US territories through the NASA Wallops Flight Facility Frequency Coordinator. The Contractor shall be responsible for obtaining all international radio frequency authorizations.

3.1.15 Investigations – The Contractor shall provide immediate notification to the COR and BPO Chief of all incidents involving safety, property damage, personal injury, or interest or coverage by the news media. The Contractor shall support all investigations unless directed otherwise by NASA. (Ref. sec. 3.1.10.i herein.)

The Contractor shall develop and submit for NASA approval a mishap contingency action plan that describes the process and the functions within the organization that meets the requirements of NPR 8621.1 and 820-PG-8621.1.1 for activities at CSBF that are not campaign related. The process shall include investigation, reporting, corrective actions, and notification. During campaigns and campaign activities, the Contractor shall comply with 820-MPCP-2019-01.

Mishaps and Close Calls, as defined by NPR 8621.1, will be investigated by NASA in accordance with applicable NASA requirements. The Contractor shall support all mishap and close call investigations, which shall include but are not limited to occupational injury to NASA personnel (including contractors); injury to non-NASA personnel and/or damage to public or private property caused by NASA operations; or destruction of NASA property. The Contractor shall provide support and membership to the onsite Interim Response Team as established by the Balloon Program.

Incidents that are considered accepted risks will be investigated by NASA under the Suborbital and Special Orbital Projects Directorate Research Carriers Program and NASA Balloon Program policies. The Contractor shall support all incidents and provide membership on the review panel unless directed otherwise by NASA. In accordance with baseline programmatic implementation and in agreement with its stakeholders, Balloon Program accepted risks include but are not limited to: launch abort; failure of the balloon during the launch, ascent, or float phases; failure of support equipment or instrumentation; failure of science equipment or instrumentation;

recoverable damage to support or science equipment prior to or during the launch process;

unrecoverable damage or destruction to support or science equipment provided minimum requirements have been met.

3.1.16 Historical Data – The Contractor shall provide, maintain and update pertinent historical data relative to balloons, meteorological data for the CSBF launch sites, and balloon flight operations information including but not limited to: flight designation; launch, flight, and termination statistics; float altitude; user information; balloon size; mission result; etc.

3.1.17 Government Property – The Contractor shall operate, maintain, and provide sustaining engineering and logistics support for government property furnished and utilized in performance of this contract. The Contractor shall develop and maintain a system to track government property. The Contractor shall provide property custodians to input and manage data in the tracking system. The Contractor shall maintain and update the Real Property Manual.

The Contractor shall implement a maintenance program for government property under this contract. All required maintenance work shall be performed in accordance with the original manufacturer’s specifications and/or as developed by the Contractor (e.g. balloon launch spools, special launch and handling equipment, etc.) and will be in accordance with government safety and property management requirements and standards. (Ref. sec. 3.1.3.g herein.)

3.1.18 Applicable Standards and Policies Documents – To perform the work as delineated under this contract, Attachment O provides relevant Applicable Standards and Policies for the NBOC-2. The Contractor shall be responsible in meeting and adhering to latest version of the applicable government policies, directives, and standards.

3.2 NASA Flight Program Operations

3.2.1 Annual Flight Candidate Program – The Contractor shall be responsible for the development of the Annual NASA Candidate Flight Plan. The flight plan shall comprise a two-year prospective manifest, at a minimum, and will include NASA sponsored users as well as any non-NASA Science Mission Directorate reimbursable users of CSBF support services. This plan along with a copy of the completed flight request packages shall be submitted to NASA no later than the end of August each year. In the development of this plan, the Contractor shall:

a. Develop and distribute a flight request package to the scientific user community;

b. Collect all completed flight request packages;

c. For each candidate mission, the following information is required, at a minimum:

i. Cost estimates: balloon, helium, campaign costs, batteries and miscellaneous;

ii. Flight assessment: user requirements (altitude, duration, etc.);

iii. Flight requirements (estimated suspended weight, balloon volume, etc.);

iv. Flight Systems requirements (Solar Pointing System, Consolidated

Instrumentation Package (CIP), Support Instrumentation Package (SIP), etc.);

v. Summary of balloons required (inventory and new fabrications);

vi. Potential problem areas (operational, user, or safety related);

vii. Areas of future research and engineering improvements;

viii. Schedule; and

ix. Prospective candidates for out years.

3.2.2 Flight Support Equipment – The Contractor shall maintain, refurbish, fabricate, or procure the following legacy flight support equipment as required to support the Annual Flight Candidate Plan:1

a. Flight Hardware – Parachutes, rip-stitch shock attenuators, flight trains, rigging, mechanical terminate fittings, ballast systems, helium valving systems, mechanical parachute separation device, etc.;

b. Flight Electronics – Universal Terminate Packages (UTP), Remote Firing Unit (RFU), Semi-Automatic Parachute Release (SAPR), Gondola Automatic Parachute Release (GAPR), Consolidated Instrument Packages (CIP), Support Instrumentation Packages (SIP), Miniature Support Instrumentation Packages (Mini-SIP), Micro Instrumentation Package (MIP), Solar Pointing System (SPS) and associated software;

c. Ground Support Equipment (GSE) – Launch vehicles, launch support vehicles, telemetry ground stations, test equipment, licenses for commercial software packages and supplemental unique software packages, i.e., Theodolite and flight tracking, etc.;

d. Balloons – Scientific balloons and meteorological balloons;

e. Helium and other support and user expendables – to include the purchase, maintenance, storage, and disposal of these items when applicable; and

f. Spares – The Contractor shall provide spares for all critical systems including flight hardware, flight electronics, ground support equipment, balloons, and Helium excluding Launch Vehicle and Spool. Sparing level does not require 100%, one-to-one spare for every flight article in inventory; rather, spares are required to the level that for each mission, a flight qualified spare for all standard flight support articles on any given mission must be on hand at the time of declaration of flight readiness.

NOTE: 1BPO may assign new development flight support equipment to be built, refurbished and maintained by NASA and provided to Contractor as GFE, depending upon cost, schedule, scope, and level of integration with legacy systems, i.e. LCT2 (Low Cost TDRSS Transceiver Ver 2);

ACER (Advanced Collar Electronics Radio); etc. Contractor may participate with NASA on such builds/refurbishments with participation in progress reviews, procurements, acceptance testing, etc.

3.2.3 Flight Hardware Mechanical Certification – The Contractor shall ensure that all flight hardware to include all instrument attachments, gondola structure, flight rigging, mechanical attachments, parachutes, and flight train, are documented as flight qualified to ensure all components remain attached throughout the entire flight for all balloon flight environment conditions. For all LDB and ULDB missions, a new parachute shall be utilized. For conventional missions, refurbished parachutes can be utilized. The balloon is not required to be documented under this mechanical certification task as it is covered under a separate set of analyses, testing, and documentation.