Attachment A.pdf

ATTACHMENT A

RFP-BHS-FY25-0176: BEHAVIORAL HEALTH TRAINING SERVICES Page 1 of 5

ATTACHMENT A: SCOPE OF WORK

Behavioral Health Training Services Scope of Work

I. Purpose

A. The County of Santa Clara (County) Behavioral Health Services Department (BHSD) is seeking statements of qualifications from qualified Offerors interested in providing training, consultation, and technical assistance for programs within BHSD under the following five (5) categories:

1. Evidence Based Practice Trainings1;

2. Cultural Humility and Ethnic Services Trainings;

3. 2SLGBTQIA+ Affirming Care Trainings;

4. Quality Practice Trainings; and

5. Collaborative Care Professional Trainings;

B. The training and subsequent best practice implementation is to help better serve, understand, and support clients across the lifespan, and their support systems (families, providers, educators, etc.) in Santa Clara County.

II. Target Population

A. This program shall serve participants identified by BHSD, including but not limited to the following:

1. BHSD staff; and

2. County Contracted Providers’ (CCPs) staff.

III. Program Goals and Objectives

A. The County has recurring needs for specialized training, consultation, and technical assistance services and anticipates having a variety of distinct projects.

B. The Program shall be aligned to achieve the following goals and objectives:

1. Goals shall include, but not be limited to:

a. Enhance BHSD and CCP staff skills and knowledge to ensure all key program elements associated with positive outcomes for clients are maintained and delivered to fidelity; and

b. Train select staff as trainers for applicable programs to ensure sustainability to provide evidenced based service to clients.

1 According to the National Association of Social Workers, an evidence-based practice is a process in which the practitioner combines well-research interventions with clinical experience, ethics, client preferences, and culture to guide and inform the delivery of treatment and services. (EBPs and Prevention Services Toolkit (ca.gov)) https://www.cdss.ca.gov/inforesources/cdss-programs/ffpsa-part-iv/ebps-and-prevention-services-toolkit

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ATTACHMENT A: SCOPE OF WORK

IV. Reporting and Data Collection Requirements

A. Offeror shall provide BHSD Program Monitor with a detailed training syllabus that includes learning goals and objectives.

B. Offeror shall develop and implement a pre-test and post-test, if applicable, and provide to BHSD Program Monitor at the conclusion of each training session to evaluate the effectiveness of the trainings.

C. Offeror shall provide the BHSD electronic survey workshop evaluation sheets to indicate participants’ degree of satisfaction with presentations and presenter.

D. Offeror shall submit required documentation to issue Continuation Education (CE) credits for workforce members.

V. Outcomes and Measurements

A. Proposer shall achieve the following outcomes:

1. Complete training sessions timely at a mutually agreed-upon schedule; and

2. Provide BHSD Program Monitor with all documents, modules, documentation samples, and training sessions required within specified time frames.

B. Offeror shall achieve the following outcome measurement methods:

1. Ensure training participants provide evaluation results, using the BHSD- electronic survey template, that measures:

a. Participants’ knowledge of risk factors that affect mental, emotional, and/or relational functioning; and

b. Participants’ knowledge of protective factors that affect mental, emotional, and/or relational functioning.

VI. Program Description

A. Service Description

1. Offerors shall provide training services to the BHSD and CCP staff who provide mental health, and substance use treatment and prevention services to County clients, and Include training topics such as:

a. Motivational Interviewing;

b. American Society of Addiction Medicine (ASAM)

c. Cultural Humility/Competence;

d. Ethnic Specific Populations;

e. Trauma Focused Cognitive Behavioral Therapy;

f. Seeking Safety;

g. Taking Action;

h. Co-Occurring Disorders – Mental Health & Substance Use;

i. Mental Health Disorders;

j. Substance Use Disorders;

k. Reflective Practice;

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ATTACHMENT A: SCOPE OF WORK

l. 2SLGBTQIA+ Affirming Trainings;

m. Clinical Supervision;

n. Client Culture;

o. Trauma Informed;

p. Suicide Prevention;

q. Crisis Intervention and De-escalation;

r. 5150;

s. Telehealth;

t. Peer Support Focused Trainings;

u. Justice Involved Interventions;

v. Continuous Improvement/Green Belt;

w. Stigma Reduction;

x. Case Management;

y. Integrated Core Practice Model (ICPM); and

z. Child and Family Team (CFT) and other Behavioral Health related topics (for a complete list of trainings see Appendix A Cover Sheet).

2. Offeror shall meet the following minimum qualifications:

a. Possess education, certification and experience that demonstrates subject matter expertise in trainings and consultations for a similar behavioral health agency;

b. If indicated, to have a “Train the Trainer” model that will allow the County to sustain its peer support and other training programs through continued internal trainings;

c. Ability to conduct trainings virtually or on-site in the County; and

d. Ability to complete trainings within required timeframe.

3. BHSD shall assign program staff who shall be responsible for the following:

a. Review and approve CE credits accrued post-training;

b. Confirm training venue has adequate audiovisual equipment;

c. Track attendance and sign-in roster of attendees for training events;

d. Monitor and evaluate Offeror’s performance, evaluate training procedures, and attend trainings for feedback; and

e. Collect CE documentation from Offeror.

4. If indicated, Offeror shall provide consultation services to develop trainings specific to the County’s needs.

5. If indicated, Offeror shall provide consultation services to BHSD Program Monitor to support program staff, services, and training implementation.

6. Offeror shall complete training sessions in a timely manner, according to the specified time frames, and at a mutually agreed upon schedule.

7. Offeror shall provide BHSD with all documents, modules, documentation samples, and training sessions required within the specified timeframes.

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ATTACHMENT A: SCOPE OF WORK

8. Offeror shall provide the BHSD Program Monitor with handout materials 1-2 weeks prior to any training.

9. Offeror shall implement and promote strategies that are non-stigmatizing and non-discriminatory.

10. Offeror shall develop and implement a pre-test and post-test that aids in evaluating effectiveness of the training.

11. Offerors able to provide CE credits for Psychologists or Medical Doctors are desired but not mandatory. BHSD provides CEs for Clinicians and Substance Use staff.

12. Offeror shall provide program services in accordance with the ordinances and resolutions of the County Board of Supervisors and any applicable policies, procedures, directives, and guidelines of the County, BHSD, and the County of Santa Clara Health System (“Health System”), including, but not limited to the BHSD Provider Manual and/or the BHSD policies and procedures.

B. Staffing Requirements

1. Offeror shall possess education, certification, and experience that demonstrate subject matter expertise in trainings and consultations or a similar behavioral health agency.

2. Offeror must meet at least two (2) of the following minimum qualifications:

a. Possess a license, registration, or certificate in an area related to the subject matter of the course. The license registration or certificate shall be current, valid, and free from restrictions due to disciplinary action by the Board of Behavioral Sciences or any other health care regulatory agency;

b. Possess a master’s or higher degree from an educational institution in an area related to the subject matter of the course;

c. Have training, certification, or experience in teaching subject-matter related to the subject matter of the course; or

d. Possess at least two years of experience in an area related to the subject matter of the course.

3. If applicable, Offeror/their organization shall maintain practices related to recruiting, hiring, and promoting bi/multi-lingual staff and/or a culturally or ethnically diverse workforce. If applicable, Offeror/their organization shall have training requirements related to diversity, equity, and/or inclusion (e.g., Lesbian, Gay, Bisexual, Transgender, Queer, Questioning + [LGBTQ+] awareness, cultural, linguistic, and racial population).

C. Cultural Competency

1. Offeror/their organization shall be inclusive of promoting behaviors and practices towards a more equitable, diverse, and inclusive mindset. Offeror will describe how they will incorporate cultural sensitivity and responsiveness into their training material.

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ATTACHMENT A: SCOPE OF WORK

VII. Public Health Emergency or Other Emergency Disaster Plan

A. Offeror while on-site will follow the County’s policies and procedures during a Public Health Emergency or other emergency disaster. Offeror shall comply with all County requirements in effect relating to COVID-19 for persons who routinely perform services for County onsite and share airspace with or proximity to other people at a County facility as part of their services for County as set forth in a County Health Order (or similar directives).