Attachment 6 - Customer Satisfaction Survey.pdf
PDF 177 KB Posted
- Attached to
- MSP District Janitorial Services, Various Locations Federal contract opportunity
- Solicitation number
- 697DCK-23-R-00006
About this file
This document contains a customer satisfaction survey template and instructions for a janitorial services solicitation. The Federal Aviation Administration Southwestern Region is seeking janitorial services at various locations under solicitation number 697DCK-23-R-00006. Offerors are required to submit past performance references utilizing this survey template, which collects ratings on timely completion of services, responsiveness, problem solving and overall satisfaction. References must either provide an electronic signature on the submitted survey or send it directly to the identified contracting officer by the solicitation due date. The survey collects performance information on service level agreements and requests, complaint response times, operations management capabilities, and overall satisfaction with the contractor's performance.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Amendment 0003_signed.pdf | ||
| Amendment 0002_signed.pdf | ||
| Amendment 0001_signed.pdf | ||
| Attachment 1 - ZMP ARTCC and CCF Site Specific SOW.pdf | ||
| Attachment 5 - Service Contract Act Combined Wage Determination.pdf | ||
| Attachment 4 - Section B Pricing Spreadsheet-Minneapolis District Janitorial.xlsx | XLSX spreadsheet | |
| Attachment 2 - MSP District ATCTs Site Specific SOWs.pdf | ||
| Attachment 3 - MSP District Administrative Facilities Site Specific SOWs.pdf | ||
| 697DCK-23-R-00006.pdf |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00006
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Renea.Reddish@faa.gov
The Contractor may submit Customer Satisfaction Surveys directly to POC above as long as the Company providing the Rating has Electronically Signed the surveys providing a "digital time date stamp signature" on each Customer Satisfaction Survey OR the Company providing the
Ratings must submit the Customer Satisfaction Survey directly to FAA Acquisitions POC identified above on or before the RFO due date.
1. Name of Company Submitting Proposal____________________________________________
2. Name of Company Providing Survey_______________________________________________
3. Past Performance Contract# referenced for this Survey:______________________________
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract___________________________
Name of the Persons (Customer) Submitting this Survey_____________________________________
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer_________________________________ Date________________________
Customer Satisfaction Survey Solicitation # 697DCK-23-R-00006
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
3. How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2)_____Unacceptable (1)
Comments:
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Renea.Reddish@faa.gov
The Contractor may submit Customer Satisfaction Surveys directly to POC above as long as the Company providing the Rating has Electronically Signed the surveys providing a "digital time date stamp signature" on each Customer Satisfaction Survey OR the Company providing the
Ratings must submit the Customer Satisfaction Survey directly to FAA Acquisitions POC identified above on or before the RFO due date.
File details come from the government source that posted it. Updated .