ATTACHMENT 5 - Key Points of Contact.docx

This file is an attachment template for key points of contact information that contractors must provide upon contract award.

The attachment requires contractors to supply contact information for four distinct functional areas: (1) EDI or Tungsten contact information, (2) customer service information, (3) a general email contact, and (4) commercial warranty support. For each category, contractors must provide the contact person's name, business address, telephone number, facsimile number, and email address. This information will be incorporated directly into the awarded contract and serves to establish the primary points of contact for the government to use when coordinating with the contractor regarding hearing aid parts and accessories procurement, customer service inquiries, general communications, and warranty-related matters. The template does not specify particular individuals or provide pre-filled contact details; rather, it establishes the format and categories of contact information that successful offerors must complete and submit as part of their proposal response for the VA's Hearing Aid Parts and Accessories (HAPA) Commercial solicitation.