Attachment_3_References.pdf
PDF 97 KB Posted
- Attached to
- Water Cooler Filter Replacement -Term Contract
- Solicitation number
- 052-MJ-0425
- Issued by
- Polk County, Florida
About this file
Attachment 3 is a Reference Request Form for a water cooler filter replacement contract with Polk County Public Schools (PCPS) in Florida. The form is designed for proposers to obtain references from previous clients, with an emphasis on evaluating service performance across multiple categories including communication, delivery, reporting, training, account management, stock handling, invoicing, and customer satisfaction. The form allows reference companies to rate the proposer's performance on a scale from 1 (unsatisfactory) to 6 (excellent) across service, management, and customer satisfaction factors.
The document provides a comprehensive evaluation framework that covers critical aspects of a distributor or service provider's performance, such as timely deliveries, communication about market changes, order system usability, stock condition, problem resolution, and personnel professionalism. The form concludes with sections for the reference to provide the total dollar amount of the contract, additional comments, and whether they would recommend using the proposer again. While specific to the water cooler filter replacement contract, the reference request form is a standard tool for assessing vendor capabilities and past performance, which can significantly influence the bidding and selection process for the PCPS contract.
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Text version
Attachment 3, Reference Request Form (Reproduce as required)
Proposer: Please fill in your company name beside ‘proposer company name’. Send to your three
(3) references requesting they complete the document and return to you so that you may include with proposal submission. Reference request form completed by three (3) reference companies must be included with proposal submission.
Reference: Please complete the information below and return to the proposer in a timely manner.
REFERENCE REQUEST
PROPOSER COMPANY NAME:
REFERENCE COMPANY NAME:
REFERENCE COMPANY ADDRESS:
REFERENCE CONTACT PERSON:
PHONE NUMBER: EMAIL:
CONTRACT/PROJECT DESCRIPTION:
SERVICE PERFORMANCE
EXCELLENT UNSATISFACTORY
FACTORS/RATINGS 6 5 4 3 2 1 N/A
Distributor personnel keep an open line of communication about upcoming market changes.
Deliveries are made in a timely manner, with all delays clearly communicated to the schools.
Reporting services are user friendly and meet the needs of school and district personnel.
The district is notified of all shortages and consulted regarding acceptable substitutions.
Training provided by the distributor meets or exceeds the district’s needs.
A dedicated staff member or team is assigned to the district account.
MANAGEMENT PERFORMANCE
EXCELLENT UNSATISFACTORY
FACTORS/RATINGS 6 5 4 3 2 1 N/A
Distributor works closely with the district regarding availability and marketing changes.
The direct order system is easy to use and offers features that benefit the schools as well as district office personnel.
Stock is delivered in excellent condition and immediately placed in the appropriate storage area.
Any concerns regarding stock are addressed immediately.
Out of stock items are quickly addressed and steps taken to prevent reoccurrence.
Invoicing and credit concerns are handled promptly.
Forecasting information is used to ensure the correct amount of product is available, as needed.
CUSTOMER SATISFACTION
EXCELLENT UNSATISFACTORY
FACTORS/RATINGS 6 5 4 3 2 1 N/A
Delivery personnel are professional and meet the hygiene standards.
Delivery personnel are patient and courteous.
Questions and inquiries are answered promptly.
What is your overall satisfaction level with this distributor?
Total Dollar Amount of Contract
Additional Comments
Would you use this Proposer again?
YES NO
Services provided from: through
| 038-MJ-0225 Bid 3 Brush Vehicle Wash System |
| Attachment 3, Reference Request Form |
File details come from the government source that posted it. Updated .