Attachment 2 - Statement of Work.pdf

CUI

STATEMENT OF WORK

FOR

SCOTT AIR FOR BASE

EDUCATION & TRAINING CENTER

TEST ADMINISTRATOR

1. DESCRIPTION OF SERVICES: Non-personal services in support of U.S. Air Force voluntary off-duty education programs, to include Federal Aviation Administration (FAA), Air Force Career Development Academy (AFCDA), Defense Language Institute (DLI), and other military testing programs outlined in this Statement of Work (SOW).

2. PERIOD OF PERFORMANCE: Contract performance period is 18 October 2026 through 17 October 2027, plus four option years. Calls for service under this contract are subject to program requirements and availability of government funds. In the event of a funding reduction or lapse, the government may reduce or cease calls for service.

3. QUALIFICATIONS: Must have completed a baccalaureate degree program at an accredited college or university, recognized by the U.S. Department of Education. Excellent customer service, verbal, and written communication skills are essential. Knowledge of/experience with standardized educational and military testing programs is required.

Knowledge of/experience with AF terminology is required. Knowledge of/experience with office procedures and education programs is desired. Experience using Microsoft Word, PowerPoint, Outlook, and Excel is required. Experience using FAA, DLI, and AFCDA testing platforms is highly desirable. Experience maintaining and troubleshooting testing workstations and software is also highly desirable. Employee must be able to deal with a stressful testing environment and remain in control of situations when issues arise. Resumes and transcripts shall be submitted with bid packages to the Base Contracting Office.

4. SPECIFIC TASKS: The Test Administrator is responsible for administering the following categories of tests to eligible military and civilian personnel, and their dependents, as authorized by the Department of War, Air Force, Air Mobility Command, Air Force Personnel Center, and Program Instructions (NOTE: additional tests may be added or removed as needed, within test session capacity).

a. Air Force Career Development Academy (AFCDA) end of course (EOC) tests, including Career Development Course, non-resident Professional Military Education, and specialized exams

b. Job Site Training (JST) Course Exams

c. Defense Language Aptitude Battery (DLAB), Defense Language Proficiency Tests (DLPT) and Oral Proficiency Interviews (OPI)

d. Federal Aviation Administration (FAA) Examinations

e. Air Force Reading Abilities Tests (AFRAT) and Typing Tests

f. Other tests used in local advisement or guidance programs, to include career assessment and interest inventories, as requested by Test Control Officer (TCO) or Alternate Test Control Office (ATCO)

NOTE: Test Administrator must be able to administer various types of exams during each session, which requires strong multi-tasking skills and frequent movement in and out of the testing room. Test Administrator is responsible to read, understand, and administer tests in accordance with instructions provided in applicable testing handbooks, test examiner guides, and TCO/ATCO instructions, to ensure no possibility of test compromise.

5. WORK HOURS/DAYS: The government will determine the number of testing sessions required each week, from scheduling information in the Air Force Automated Education Management System (AFAEMS). One part-time contractor is needed to perform alternating morning or afternoon testing duties. It is estimated the contractor will work approximately two to three testing sessions per week (Monday through Friday), excluding federal holidays and military goal days. Test sessions will require approximately 4-5 hours, depending on the administrative complexity of scheduled exams. Each testing session includes testing and applicable administrative time. The contractor will arrive 15-30 minutes prior to the test session start time to ensure the sessions begin promptly and will provide constant visual supervision throughout the entire session (the 15-30 minutes is included in the 5-hour average session total).

Morning sessions are normally scheduled from 0730-1230 and afternoon sessions are normally scheduled 1230-1730, depending on student demand. Examinees generally do not take the entire 5 hours to complete exams. The Education and Training Chief, Installation Testing Program Manager (ITPM) or designee will notify the contractor with changes to the intended schedule no later than 24 hours prior to the designated work unit. A test session will consist of one to thirty authorized examinees, for the testing services identified in this Statement of Work. Authorized examinees who may be tested include active-duty military; NAF and DOD civilian employees;

DoDDS civilians, and US military retirees, plus adult family members of the same. Non-DOD civilians may test on a space available basis. Eligibility requirements and session capacity limits vary by program. The test administrator will not exceed the authorized number of examinees per session as specified in the applicable testing program manual.

The Test Administrator is responsible for checking the Air Force Automated Education Management System (AFAEMS) testing schedule prior to each test session to verify examinee eligibility to test. If a scheduled test session is canceled due to test administrator illness or emergency, the test administrator will notify the Education & Training Section Chief and ITPM or designee at least 24 hours prior to scheduled test session and reschedule examinees upon return to administer the next scheduled session. It is understood that serious emergencies may prevent the contractor from meeting 24-hour emergency notification requirements. Testing sessions will not be held on federal holidays or military goal days. Exact days and times of services will be determined by the government representative in advance and may be modified according to changing program needs. Changes to the test schedules must be approved by the Education & Training Section Chief and TCO or ATCO, and must be advertised at least two weeks in advance. Tests are not scheduled when TCO or ATCO are not available.

6. RELATED ADMINISTRATIVE TASKS: The following tasks are elements of performance in the non-personal services contract, which must be performed in conjunction with and in addition to the actual test administration.

a. Identify and review appropriate testing guides and manuals to prepare all necessary requirements for each testing session at least one day prior.

b. Open and withdraw all scheduled tests from safe prior to start of each test session and/or prepare computer workstations.

c. Check room and take appropriate actions prior to the testing session to ensure proper spacing between desks, adequate lighting, cleanliness, and required temperature. Ensure testing office and testing room are kept in a condition conducive to good test performance, and adequate circulation of fresh air is available. Clean testing desks and computer monitors daily to promote health and safety. Promptly contact the Facility Manager to address and resolve issues with room temperature and lighting.

d. Require all examinees present official picture identification and sign testing log, in accordance with applicable testing program policies, before accessing test material.

Check test materials for marks and missing pages before issuing them to examinees.

e. Read exam and special testing instructions to examinees as required by appropriate testing guides and manuals. Read list of prohibited items that may not be taken into the testing room and ramifications when prohibited items are identified in the testing room.

f. Maintain official log for all tests, showing the individual’s name, the test title and monitor start/stop times for all test intervals.

g. Instruct all examinees at the beginning of each session as follows:

1) To read carefully and follow instructions exactly as they are printed in the test booklet or electronic exam.

2) To leave any prohibited items outside the testing room.

3) To adhere to any prescribed time limits. The contractor will ensure that all time limits are adhered to and the examinee is aware of time requirements for each test.

4) Return test material and scratch paper to the Test Administrator immediately upon exiting the testing room.

h. Review each answer sheet as it is submitted by the examinee to ensure proper completion.

i. Check each reusable answer booklet as it is returned for marks and erase them completely.

Check all booklets for missing pages and enter the time they are returned in the test log.

j. Collect, monitor, and shred all scratch paper issued to examinees immediately upon completion of exams, to maintain security of controlled test material.

k. Transfer all electronic exam results to appropriate testing agencies and military offices.

l. Complete safe and test office security forms at start and close of each test session. Ensure no money, supplies, forms, envelopes, inventories, brochures or booklets are stored in the safe.

m. Lock all controlled testing material in the appropriate safe, and lock the safes and testing office doors before leaving the testing office.

n. Prepare completed answer sheets, tests, and any unused tests that may need to be returned, for mailing or electronic transmittal to the various testing agencies, according to the instructions for each type of test. All documents required for mailing will be fully completed by the contractor, except for the ITPM/TCO/ATCO signature, prior to final check by the ITPM/TCO/ATCO.

o. Inform Education & Training Section Chief and ITPM/TCO/ATCO immediately of any testing irregularities, which may represent the potential for a test compromise or complaint from a testing candidate. Maintain familiarity with test irregularity/compromise guidance for applicable programs and implement in accordance with prescribed timelines and procedures. Prepare testing irregularity reports and provide to ITPM/TCO for signature.

p. Check in examinations upon receipt and enter required information in AFAEMS inventory module, ensuring that entries are made no later than the first duty day after tests are received. Update and verify inventory sheets for all programs monthly via AFAEMS.

q. Conduct monthly inventories in conjunction with the ITPM/TCO/ATCO and prepare quarterly reports. Maintain copies of inventories for future inspection.

r. Check monthly for new electronic Air University E-exam tests and upload new data, within time frames identified by Air University. Upon receipt of paper-based Air University tests, on the envelope identify the name of the student, test identification number, date received, and expiration date. Enter all Air University tests into the data file in the established format.

s. Coordinate with the Education and Training Offices to facilitate scheduling of individual exams.

t. Prepare examination order forms for ITPM/TCO/ATCO signature and advise of under or over-stocking of any test related item. Maintain adequate numbers of tests and answer sheets at all times, based on prior usage patterns, student inputs, and ITPM/TCO/ATCO recommendations.

u. For single use/individual specific exams, input test in AFAEMS inventory and notify students upon test arrival, first by email and later by phone if needed. When necessary, schedule a person for testing and file/distribute score reports as instructed.

v. Discard obsolete test administration publications within 7 days of receipt of new publications, guides, manuals, etc. Return expired and unneeded exams to the appropriate testing agency or destroy and document destruction in AFAEMS, IAW testing agency policies.

w. Maintain, print, store, and reference applicable hard copy or electronic program handbooks, ensuring currency of all testing instructions and policies.

x. Maintain a file of special-order tests and handle all follow-up associated with these tests.

y. Maintain statistical data related to test administration, as required by Education and Training Chief, ITPM or designee and assist with reports and PowerPoint slides, as requested. Such data will include (but not necessarily be limited to) monthly statistics on types of tests administered and to whom (by rank and service) and any additional test related data required for semi-annual and annual reports.

z. Maintain all documents and correspondence files in a neat and orderly manner. Separate files by fiscal year, and individual testing program (as required). Contractor will be responsible for making file labels and setting up the file for each new calendar year.

aa. Process all necessary paperwork required for optimum operation of testing program.

Promptly respond to all staff and customers’ e-mail and phone inquiries. Approximately 90% of responses should be completed within three business days.

bb. Refer all questions on schedule changes or testing policy to the Education & Training Section Chief and ITPM/TCO/ATCO and all questions on scheduling and interpretation or application of test results to the counselors, base training manager, or base training technicians.

cc. Maintain currency of all testing related tables in AFAEMS. Ensure appropriate individual test status is updated in AFAEMS at the end of each test session (i.e. no show, tested, etc.).

7. GUIDELINES: Provisions of DAFI 36-2681, DAFMAN 36-2664, Air Force Career Development Academy Test Control Facility Guide apply. Contractor is responsible for safeguarding all controlled test material, IAW the instructions, manuals, and guides.

8. SECURITY REQUIREMENTS FOR UNCLASSIFIED CONTRACTS

a. Security Training. The contractor receives initial and recurring security education training from the sponsoring agency’s security manager.

b. Pass and Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained. Follow procedures to obtain military common access card (CAC) cards and access authorizations required to login to testing office computers. Test Administrator will maintain currency on all annual training requirements. Computer Network Access for military base network, e-mail account, DoD network, is necessary in the performance of duties. The cost of the background clearance check for this access and for a government CAC may be absorbed by the contractor or negotiated with the contracting agency. The government may initiate the necessary security clearance paperwork on behalf of the contractor.

c. Traffic Laws. The contractor shall comply with base traffic regulations.

d. Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government.

e. Lock Combinations. The contractor shall control access to all government provided lock combinations, to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government Program Manager. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

9. SPECIAL REQUIREMENTS:

a. Contractor must inform the Education and Training Chief and ITPM, or designee of anticipated absence for short length personal leave or medical appointments at least 3 days prior to scheduled absence (when practicable). If desired, longer absences may be scheduled with the coordination of the Education and Training Chief and ITPM or designee. Such absences should not exceed one week at a time or four weeks in one fiscal year. Extended absences will not be scheduled when quarterly reports or inventories are due, during peak testing periods, or when either the ITPM/TCO and ATCO are on scheduled leave or TDY.

b. Contractor must successfully complete testing administrator training and recertification required for various testing programs, within time frames established by program managers. Approximately 40 hours on the job training will be provided for the selected contractor. Training will include office orientation and testing program orientation. If new employees are hired mid-contract, contractor is responsible for 40 hours of training at no cost to the government for transition of personnel.

c. In performance of contract requirements, contractor is authorized access to applicable test program exams, and to the security container in which they are held.

d. Contractor must remain physically present during the entire test session, unless relieved by an appropriately appointed authority (ITPM/ATCO, TCO, and Alternate Test Examiner).

e. The contractor must initiate a request for a National Agency security check.

10. MATERIALS AND EQUIPMENT: The government will provide all necessary equipment, supplies and materials to include workstations, computers (with internet access), telephones and other materials and equipment mutually agreed to fulfill the requirements of this contract.

11. BASE SECURITY REQUIREMENTS:

a. Contractor Consent to Background Checks: The contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population, nor shall the contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified by Law Enforcement Agency Data System (LEADS) through the National Crime Information Center. LEADS checks will verify if a person is wanted by local, state, and federal agencies. All contractor and subcontractor personnel must consent to LEADS background checks. Contractor and subcontractor personnel who do not consent to a LEADS check will be denied access to the installation.

Information required to conduct a LEADS check includes: full name, driver’s license number, and/or social security number, date of birth of the person entering the installation, and completion of a background check questionnaire. The contractor shall provide this information using the Scott AFB Form 21, Contractors Consent for Background Check, and shall submit it in conjunction with the contractor’s request for either base or vehicle passes. Completion of a successful LEADS check does not invalidate the requirement for an escort when contractor or subcontractor personnel are working within controlled or restricted areas.

Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Persons later found to be undocumented, or illegal aliens will be remanded to the proper authorities. The contractor shall not be entitled to any compensation for delays or expenses associated with complying with the provisions of this clause. Furthermore, nothing in this clause shall excuse the contractor from proceeding with the contract as required.

b. Badges: The contractor is required to provide identification badges for their employees. All contractor personnel shall wear these badges while on duty on the government site. Badges are required to identify the individual, company name, and be clearly and distinctly marked as contractor. Size, color, style, etc. are to be mutually agreed to by contractor and government. The contractor’s identification badge will not be used as an entry requirement for installation entry or into any government designated controlled or restricted area.

c. Contractor Registration of Vehicles on Scott AFB: All contractor or contractor employees’ vehicles used for the performance of this contract shall comply with all local, state and federal regulations. Additionally, any pass shall be surrendered to Security Forces upon demand to positively identify a person’s need to be on Scott

AFB.

d. Access to Installation during Force Protection Conditions (FPCONs): Access to the installation during various FPCONs. Contractors will be assigned a mission essential designation IAW requirements contained in SAFBI 31-101, Integrated Defense. Only the installation commander or the unit commander requesting contract support will assign the mission essential designation.

e. Property Protection: Property protection for facility where the contractors’ work center is located will be the responsibility of the local facility manager and local Government Security Manager, or their duly authorized representative IAW DAFI 31- 101, Base Defense Planning and command/local directives. The contractor shall safeguard all government-owned equipment and materials in his/her possession or use.

f. Safeguarding Classified or Unclassified Information: The contractor shall meet Air Force standards for storing, processing, and handling classified information and systems. Additionally, all resources (e.g. maps, publication/instructions, photos) provided by the government to assist the contractor in the performance of their contract will be surrendered upon termination of employment or the end of the contract performance period.

g. Non-Disclosure Agreements: When applicable to safeguard information, the contractor shall enter into non-disclosure agreements with the responsible local security manager.

h. Privacy Act: Work on this project requires that personnel have access to Privacy Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

i. Contractors Working in Controlled or Restricted Areas: The unit requesting contract support will provide escort (s) for contractors at all times when within a controlled area. Contractors shall not escort other contractor employees within controlled or restricted areas. In addition, contractors shall fulfill, maintain, and comply with all security requirements IAW AFI 31-101, The Air Force Installation Security Program, and command/local directives.

The unit requesting contract support will continuously escort replacement contractors, not initially possessing the proper clearances and requiring entry to controlled or restricted areas. Replacement contractors must obtain a final, approved security clearance within 30 days of being assigned.

j. Contractors Responsibilities while Working within Controlled or Restricted Areas:

Only contractor personnel with proper authority and qualifications shall enter a controlled or restricted area. Certain facilities require the issuance of an AF Form 1199 or AF Form 1199CD. The government, at any time, may revoke the AF Form 1199.

The procedures for the issuance of an AF Form 1199CD are contained in SAFBI 31-101, Integrated Defense. Contractors shall not escort other contractor employees within controlled or restricted areas. In addition, contractors shall fulfill, maintain, and comply with all security requirements contained in SAFBI 31-101.

The contractor shall comply with security regulations imposed by the installation Commander and/or the agency responsible for the project location. Due to specific mission requirements inherent in the nature of controlled or restricted areas on Scott AFB, the government may direct the contractor to leave the controlled or restricted areas at any given time.

12. BASE ANTITERRORISM, OPSEC, AND CYBERSECURITY REQUIREMENTS:

a. AT Level I Training. The contractor will coordinate with the installation ATO/ATPM to ensure Level I - AT Awareness Training is completed by the contractor and all associated sub-contractors’ employees within 30 days of requiring access, and annually thereafter. Coordination for training should be done by the requiring unit after contract award.

b. Access and General Protection/Security Policy and Procedures. The contractor and all associated sub-contractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the Dixon Visitor Center or security office. Contractor workforce must comply with all personal identification verification requirements as directed by DAFMAN 31-101v3 and the 375 AMW AT/IDP. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters.

c. Common Access Cards (CACs). The vetting requirement for Active Duty, Civilian employee, and Contractor eligible CAC holder personnel includes a minimum Tier 1 or equivalent investigation. Fitness standards for these populations are listed in AFMAN 16- 1405, Personnel Security Program Management.

d. EAGLE EYES Training. The contractor and all associated sub-contractors’ employees will complete Eagle Eyes Training. The Eagle Eyes program is a DAF AT initiative that enlists the eyes and ears of all DAF military, civilians, contractors, and dependents. The Eagle Eyes program is a reporting mechanism for the base community on how to report suspicious behavior or possible terrorist activity. Each installation shall outline procedures in the installation AT plan on how to receive and log suspicious activity reports and suspicious incident reports and to pass those reports expeditiously to their servicing Office of Special Investigations (OSI) detachment for appropriate action. OSI provides threat data to the installation commander, the vice commander, and the DFC as appropriate to ensure an optimal common operating picture and an AT/Base Defense (BD) posture for the given installation’s area of responsibility (AOR) in accordance with Air Force Mission Directive (AFMD) 39, Air Force Office of Special Investigations (AFOSI) and Air Force Policy Directive (AFPD) 71-1, Criminal Investigations and Counterintelligence. This program implements the spirit and intent of DoDI 2000.26, DoD Use of the Federal Bureau of Investigation (FBI) eGuardian System.

e. Access to Government Information Systems. The contractor and all associated sub-contractors’ employees with access to a government information system must be registered in the Air Forces myLearning online training website (https://lms-jets.cce.af.mil/moodle/) at commencement of services and must successfully complete DOD information assurance awareness training before access to the information system and then annually thereafter.

f. Information Assurance (IA)/Information Technology (IT) Training. All contractor employees and associated subcontractor employees must complete DOD information assurance awareness training before issuance of network access and annually thereafter.

13. TERMINATION: Contract may be terminated in accordance to the termination clauses contained within the contract.