Attachment 1 SLE Follow on SOW.pdf

DEPARTMENT OF TRANSPORTATION

FEDERAL AVIATION ADMINISTRATION

STATEMENT OF WORK

February 21, 2025 Rev.07/01/2025

SECOND LEVEL ENGINEERING

SERVICES

SECOND LEVEL ENGINEERING, Operations Support

TABLE OF CONTENTS

1. INTRODUCTION

2. BACKGROUND

3. APPLICABLE DOCUMENTS

4. GENERAL INFORMATION

4.1. Period of Performance

4.2. Work Schedules, Holidays, Telework, Travel, and Overtime

4.2.1. Work Schedules

4.2.2. Holidays

4.2.3. Telework

4.2.4. Travel

4.2.5. Overtime

4.3. Purchasing of Material & Other Direct Costs (ODCs)

4.3.1 Sales Tax Exemptions

4.3.2 Leased Vehicles and Contract Purchases

4.3.3 Purchase Reimbursement

4.4. Government Access to Contractor Facility

4.5. Contractor Access to Government Agencies

4.6. Contractor Access and Operation of FAA Facility Equipment

4.7. Training

4.7.1. Professional Development or Professional Enhancement

4.7.2. Reimbursement to the FAA

4.8. Contractor-Developed Training

4.9. Time Utilization in DMS (Database Management System)

4.10. Personnel and Supervision

4.11. Mission Essential Personnel

4.12. Cell Phones

4.13. Phase-In/Transition Period

4.14. Phase-Out

4.15. Business Relations

4.16. Personnel Retention

4.17. Locality Pay Adjustment for work performed outside the Oklahoma City, OK and Atlantic City, NJ area

4.18. Reasonable Accommodation

4.19. Front Desk Coverage

5. SCOPE OF WORK

5.1. Firm Fixed Priced (FFP) Requirements:

5.2. Time and Material (T&M) Requirements:

6. PERSONNEL REQUIREMENTS

6.1 Position Requirements and Qualifications

6.2 Waiver of Requirements

7. FACILITIES, SUPPLIES, AND EQUIPMENT

8. REPORTING

9. QUALITY CONTROL

STATEMENT OF WORK

1. INTRODUCTION

The Operations Support Second Level Engineering (SLE) Groups serves as the Federal Aviation Administration’s (FAA) premiere level Subject Matter Experts for National Airspace System (NAS) systems and equipment. The Operations Support Second Level Engineering Groups are a national organization that provides second-level engineering support that directly affects the safety of the flying public. The Groups are primarily based at the Mike Moroney Aeronautical Center (MMAC) in Oklahoma City, Oklahoma; the National Weather Service’s Radar Operation Center (ROC) in Norman, Oklahoma; and the William J. Hughes Technical Center (WJHTC) in Egg Harbor Township, New Jersey and provides engineering support to the FAA’s NAS which includes working in all 50 states, U.S. territories, and in other countries. In addition, the FAA works in conjunction with the Department of Defense in support of their engineering efforts. Some contractor positions will be located remotely in other states.

This Statement of Work (SOW) sets forth the requirements for Engineering Services and Technical Support for the SLE Groups to include AJW-14, AJW-15, AJW-16, and AJW-17. It is the FAA’s intent to refer to these organizations as “SLE” throughout the remainder of this document.

The work to be performed under this SOW is in support of civilian and military aircraft guidance and surveillance equipment and systems. The work is unique and very complex. The contractors who work under this contract in support of SLE will have a direct impact on the NAS, and their accomplishments will contribute to the safest air system in the world.

1.1 To accomplish the work effort specified in this SOW, the Contractor shall provide a wide variety of engineering, technical, and administrative support personnel. The Contractor shall perform the services identified in this SOW in support of the NAS with minimal assistance from FAA personnel.

1.2 During performance of work under the contract, contractor personnel may be required to have access to information that is classified as “Proprietary”, “Confidential”, “Secret”, or “Top Secret”. Personnel in positions that require access to classified information shall possess or obtain a security clearance appropriate for the access required. The Contractor shall be responsible for providing personnel qualified to perform all required work, including obtaining security clearances as necessary, and complying with the terms of the Acquisition Management System (AMS) clauses found elsewhere in the contract.

2. BACKGROUND

SLE Groups support a broad range of systems, consisting of thousands of individual pieces of equipment in the Facilities, Surveillance, Communication, Power, Navigational Aids, Enterprise and Weather Systems. In support of NAS systems and equipment, SLE Groups also provide configuration management, hardware and software documentation, modifications, direct field support, systems support, and acquisition support.

3. APPLICABLE DOCUMENTS

The listed documents are examples of reference documents to be used as needed when performing services under the SOW. This is not a complete list. Additional documents, including but not limited to: FAA Orders, Standards, and/or Operating Procedures, may be identified in the individual project assignments and elsewhere. Latest revision of documents will be used.

a) Order 1320.1 FAA Directives System.

b) FAA – iCMM - Integrated Capability Model for the Acquisition of Software Intensive Systems.

c) Specification FAA G 2100 Electronic Equipment, General Requirements.

d) FAA-STD-010 - Graphic Symbols for Digital Logic Diagrams.

e) FAA-STD-013 - Quality Control Program Requirements.

f) FAA-STD-018 - Computer Software Quality Program Requirements.

g) FAA-D-2494 - Technical Instruction Book Manuscript: Electronic, Electrical, and Mechanical Equipment

Requirements for Preparation of Manuscript and Production of Books.

h) FAA Order 3900.19 – Occupational Safety and Health Program.

i) Order 1100.157 - National Engineering Field Support Division Maintenance Program Procedures.

j) FAA Order 1320.58 – Instructions For Writing Notices, Maintenance Technical Handbooks, And System

Support Directives.

k) FAA Order 6000.15 – General Maintenance Handbook for National Airspace System (NAS) Facilities

l) FAA Order 6032.1 – National Airspace System Modification Program

m) FAA Order 1000.37 – Air Traffic Organization Safety Management System

n) Applicable manufacturer's instruction material.

o) Service Contract Operating Procedures.

4. GENERAL INFORMATION

4.1. Period of Performance

The period of performance is a base period followed by four (4) one (1) year options periods. The option periods may be exercised at the sole discretion of the Government (FAA).

4.2. Work Schedules, Holidays, Telework, Travel, and Overtime

4.2.1. Work Schedules

Normal day shift hours are 0800 – 1630; however, contract personnel may provide services between 0600 – 1800, as needed, to meet the work requirements of the group/team. In cases of system restoration, field support, short deadlines, travel, training, etc., contract personnel may be required to work outside the normal service hours. Flexible work schedules comparable to Government schedules may be used when approved by the requiring organization. Contract employees shall take their lunch break during the middle of the day and not at the beginning or end of the workday. The Contractor is responsible for ensuring all labor laws are adhered to and followed.

4.2.2. Holidays

Generally, the contractor shall not be required to work, nor will payment be made by the Government on holidays. The following is a list of Federal holidays and other times where contract employees are not expected to work and where the Contractor will not be compensated:

a) New Year’s Day

b) Martin Luther King’s birthday

c) President’s Day

d) Memorial Day

e) Juneteenth Day

f) Independence Day

g) Labor Day

h) Columbus Day

i) Veterans’ Day

j) Thanksgiving Day

k) Christmas Day

l) Any other day designated by Federal statute, executive order, or presidential proclamation

m) Other: Determinations relating to inclement weather, potentially hazardous conditions, explosions, and other special circumstances (closure of the Aeronautical/Technical Center, local/national emergencies, energy conservation, MMAC/WJHTC/Organizational determinations of closure, 59 minutes, and other time-off determinations made by FAA management, DOT management, or other Federal Executives, etc.). During such periods of closure, the contractor will not be compensated.

For work being accomplished in foreign countries, local holidays will be observed as well as U.S. holidays.

4.2.3. Telework

The FAA may permit teleworking by contracting employees when determined to be in the best interest of the Government in meeting work requirements. The Contractor must have an established program subject to review by the Government.

4.2.3.1. Telework Schedules

Telework Schedules can range from a temporary or situational basis to a regular recurring schedule.

Teleworking may be considered for situations including, but not limited to, contractors who have medical issues but are still capable of working, addressing short-term agency needs such as working on a special project, emergency situations such as safety concerns at a FAA facility, or during a pandemic-type event. Teleworking cannot be used as a substitute for childcare or for the care of other individuals.

Teleworking must not adversely affect the organization’s mission or functions. At any time, the FAA, at its discretion, may terminate approval of the telework agreement. In such cases, the contract employee(s) must immediately return to the FAA facility for work purposes.

4.2.3.2. Telework Requests

Telework requests shall be submitted for FAA approval as follows:

The Contract Manager shall send a completed telework agreement (signed by the contractor employee’s Technical Manager or Contract Manager) to the COR. The telework agreement shall include dates and times of telework as well as a description of the work to be accomplished. This agreement shall be an agreement between the contract employee and the employee’s Technical Manager. It is not an agreement between the contract employee and the FAA. However, the FAA retains the right to determine when contract employees need to be in the office. Therefore, once the Contract Manager sends the telework agreement to the COR, the COR will coordinate with the respective FAA teams to determine if any objections exist to the proposed telework agreement. If none exists, the COR will respond to the Contract Manager. If objections from the FAA team do exist, those issues will also be provided to the Contract Manager.

4.2.3.3 Contents of Telework Agreement

a) Specific days of the week and times of telework.

b) Language allowing for maximum telework when determined in the best interest of the

Government.

c) Language to permit telework during times of inclement weather, power outages, etc. for contract employees who normally report to the office. Note: If Government employees in a particular organization are expected to telework during these situations, then contractor employees must also be expected to telework. However, some contract employees may be considered “mission essential” and shall not be able to telework.

d) Language requiring contract employees to be available online via current web media i.e., MS Teams (or any subsequent FAA instant messaging system) and shall respond within 10 minutes of an initial contact.

4.2.3.4 Return to Work in Cases of Maximum Telework

In the event that maximum telework is in process, the Contract Manager will be notified by the COR when contractors can return to their primary FAA working location.

4.2.3.5 Daily Work Plan: Not applicable.

4.2.3.6 Out of Area Costs

The Government will not reimburse the contractor for out of area costs including, but not limited to internet service, telephone service, or hardware.

4.2.3.7 On-Call Situations: This telework provision shall not be used for on-call situations.

4.2.3.8 Remote Workers

For contract employees located remotely in other states, telework agreements must be in place detailing the type of work that will be accomplished. Section 4.2.3.5 does not apply to remotely located personnel; however, the contract employee must keep in close contact with their Technical Manager and provide documentation of work efforts if requested by the FAA.

4.2.4. Travel

Extensive travel may be required. The Contractor is required to obtain FAA approval prior to any contractor travel. The Contractor must have Travel Reservation personnel in place on Day 1 of the contract to ensure travel arrangements can be made for any contract employees needing to travel. The Contractor shall also ensure that contract employees have travel cards in their possession on Day 1 to ensure travel charges are not charged personally to the employees as this results in an administrative burden on the FAA by having to review two travel expense reports. Processing of requests for travel will be accomplished by following the Service Contract Operating Procedures pertaining to contractor travel.

4.2.4.1. Area Wage Determination (AWD)

The Contractor should notify the Contracting Officer if any contract employee will be traveling to a location not currently listed on the AWD list provided under the contract. The Contracting Officer will process a modification to add any new locations. The Contracting Officer may give verbal authorization to travel prior to accomplishing the subject modification.

4.2.4.2. Travel During a Government Shutdown

No travel is expected to occur during a Government Shutdown. However, in cases where a restoration needs to be completed during a Government Shutdown period, the Contractor will be notified if contract personnel are needed for this effort. In addition, if contract personnel are already on TDY when a Government Shutdown occurs, the contractor may need to stay in place until further notification.

4.2.5. Overtime

When overtime work is required, it must be approved in advance by the FAA. Processing of overtime requests will be accomplished by following the Service Contract Operating Procedures pertaining to overtime. The Contractor shall follow all labor laws for overtime. There are three levels of overtime pay:

a) Straight Overtime: Straight overtime is when non-exempt employees are paid time-and-a half for overtime hours or when exempt employees are paid their regular hourly rate for overtime hours.

b) Double Time: In accordance with the labor laws, some overtime hours are paid double time (i.e. California).

c) Restoration Overtime: Restoration of NAS systems are exigent situations that are high-pressure and have high-level visibility. The Contractor will be required to provide an immediate and sustained response to these situations which will require overtime.

a) For exempt employees involved in emergency restorations, the Contractor shall pay employees 1.5 times the employee’s normal direct labor rate for hours in excess of their normal workday hours. For example, if an employee is working on a restoration effort and their normal workday is 8 hours, then any hours worked on the restoration in excess of the 8-hour workday would be considered as “restoration overtime.” For these restoration overtime hours, the Contractor shall bill 1.5 times the normal bill rate for the employee’s labor category. At no time shall a contractor charge 1.5 times the normal bill rate for an employee working a restoration effort during their normal workday hours.

b) For nonexempt employees involved in emergency restorations, the Contractor shall pay overtime hours in accordance with all appropriate labor laws.

4.3. Purchasing of Material & Other Direct Costs (ODCs)

The Contractor may purchase material and other ODCs for support of individual task efforts associated with the contract. The cost of these supplies, materials, and other ODCs shall be reimbursed to the Contractor as a direct cost in accordance with acceptable accounting principles and if deemed necessary by the Government in performance of the work. The business practices that apply to the contractor’s purchases should reflect a similar degree of rigor as applies to acquisitions made by the FAA. At a minimum, competition is required to be the basis for vendor selection, prices to be reasonable, and all costs to be allocable to the contract. Documentation must be present to show the competitive process that was used or the rationale for not using competition. All purchasing documentation shall be recorded in the Government’s database of choice and shall remain the property of the FAA. Processing of requests for purchases will be accomplished by following the Service Contract Operating Procedures pertaining to contractor purchases. In addition, the following shall apply:

4.3.1 Sales Tax Exemptions

The Contractor shall negotiate sales tax exemptions with vendors to the maximum extent possible.

4.3.2 Leased Vehicles and Contract Purchases

4.3.2.1. Leased Vehicles

The Contractor may be required to lease vehicles in support of the requirements resulting from this contract. All maintenance and repairs required on lease vehicles including any tools and equipment needed for repairs/maintenance are the responsibility of the Contractor.

4.3.2.2. Contract Purchases

Purchase of supplies/tools/equipment in excess of $100,000 per purchase requires advanced approval by the Contracting Officer or designated representative. Software or firmware that includes a commercial licensing agreement shall not be purchased by the Contractor. Accessory items needed for work purposes and used on FAA provided equipment (laptops, phones, etc.)

including hard drives, flash drives, phone accessories, and other similar items shall be provided by the FAA team and not purchased through the contract except in rare circumstances.

4.3.3 Purchase Reimbursement

Reimbursement of supplies and equipment, utilized in performance of this SOW, will be submitted through the standard voucher method if appropriate approvals were received prior to purchase. Invoices from Amazon shall show that the items have been “shipped” as opposed to “not yet shipped.” Backup documentation regarding competitive quotes and proof of pricing that is fair and reasonable to the Government must immediately be provided for review and approval as requested by the Contracting Officer or the COR.

4.4. Government Access to Contractor Facility

Government personnel shall be allowed unannounced access to the Contractor's facilities during normal working hours.

4.5. Contractor Access to Government Agencies

When working on SLE assigned projects, contract personnel shall obtain permission from SLE before visiting other Government agencies or facilities.

4.6. Contractor Access and Operation of FAA Facility Equipment

SLE shall coordinate Contractor access to FAA facilities. Designated FAA site personnel have the authority to grant access and operate the site equipment. The Contractor proposed test requirements shall be provided at the time the request for test is made. Use of FAA equipment may be outside normal duty hours.

4.7. Training

Section 6.1 (Position Requirements and Qualifications) of this SOW specifies the level of education, training, and experience necessary to perform the work in the SOW. These requirements are to be used in the selection of employees. The Contractor shall provide employees that meet these requirements at the time of employment.

Contract employees will be required to attend the requisite in service training necessary to deliver the services identified in this SOW. Employees must become proficient on baseline and upgrades to NAS systems and equipment, support documentation, and work processes. Training may be required for non-technical as well as the technical support positions defined in this SOW.

All requests for contractor proficiency training will be in writing. Processing of requests for this training will be accomplished by following the Service Contract Operating Procedures pertaining to contractor training.

When approved by the FAA, contract employees may or shall (depending on the type of training) attend Agency and other sponsored training considered beneficial to the Agency. As examples, types of training may include, but are not limited to administrative, technical and non-technical training, such as safety (i.e. CPR/AED training), security, environmental, PRISM, etc. Training for inherently Governmental functions will not be authorized or reimbursed under the contract. Training for soft skills (e.g., conflict resolution, effective communication, etc.) will not be authorized or reimbursed for Government-sponsored offerings, and if provided by the Contractor through any method, shall not be reimbursed as direct hours under the contract. Tuition costs shall be paid by the requiring organization outside of this contract.

Prior to attending training, all support contractors are required to submit the "Support Contractor Authorization- FAA Sponsored Training" form to the division training coordinator to obtain Contracting Officer approval. See AMS Procurement Form Templates. Also, in order to comply with the Department of Transportation Appropriations Act, all contract employees are required to process the SLE electronic training request prior to attending any training. In-house developed training, or on-the job training do not require the “Support Contractor Authorization-FAA Sponsored Training” form.

4.7.1. Professional Development or Professional Enhancement

In some instances, initial or refresher training may be offered by the FAA that the Contracting Officer determines to be in the category of Professional Development and/or Professional Enhancement. This includes training that may be considered transferrable, and not specific requisite training related to NAS systems. As examples, types of training may include, but are not limited to: Adobe, Oracle, Sun Microsystems, Splunk, AutoCAD, Power System equipment upgrades, and commercial off the shelf software.

The Contracting Officer has the final decision on all training requests, to include the classification of training, and if the procedures identified herein are applicable.

4.7.2. Reimbursement to the FAA

If the contract employee fails to satisfactorily complete the training course(s) described in paragraphs 4.7 and 4.7.1 for reason(s) within the employee’s and contractor control, 100% of all associated costs for the training activity to include, but not limited to: labor, travel, and per diem expenses shall not be billed to the FAA. In the event the contractor has billed and been paid for failed or incomplete training, the contractor shall reimburse the FAA in full of all charges associated with the training activity.

In addition, if a contract employee, within and through the first 365 days of employment on the contract, no longer provides a service to the FAA under this contract due to any circumstance other than a FAA directed change in scope or in-sourcing, 100% of all final costs, as described above and including any tuition paid by the FAA, shall be reimbursed to the FAA. The aforementioned scenario shall be treated in the same manner for reimbursement as if the employee had failed or did not complete the training course.

The Contracting Officer may waive in whole or in part the repayment requirement if the recovery would be against equity and good conscience or against the public interest. A decision to deny waiver, either in whole or part, shall not be reviewable in any forum. The procedures and allocations for reimbursement will be determined by the Contracting Officer.

4.8. Contractor-Developed Training

In some instances, contract employees are considered Subject Matter Experts. In these situations, the contract employees may develop and conduct training on engineering topics within scope of the contract. The training can be in writing or through electronic means.

4.9. Time Utilization in DMS (Database Management System)

In order for SLE to capture contractor employee hours expended on assigned projects, all contractor employees are required to record their time in Interactive Data Management System (iDMS) on a bi-weekly basis.

4.10. Personnel and Supervision

The Contract Manager and Technical Managers shall serve as supervisory personnel over contract employees working on the contract and shall ensure task outcomes are met. The Contractor shall provide a full-time Contract Manager who will be responsible for the performance of work specified in accordance with the terms and conditions of this contract. The Contract Manager shall be located on-site in MMAC Bldg. 189 and shall have full legal authority (including signature authority) to act on behalf of the contractor. In addition, the Contractor shall provide Technical Managers that will provide day-to-day supervision of contract personnel and monitor the work being performed by their employees as part of the various FAA teams/organizations. For cost efficiency purposes, some Technical Managers will need to supervise contract employees working in more than one FAA organizational team. Also, if contract employees are working on-site, then the appropriate contract supervisors need to be on-site as well. At no time will contract personnel be supervised by FAA personnel. Government assistance will be available to provide technical guidance. The qualifications and description of duties for the Contract Manager and Technical Manager positions are listed in Section 6.0 Personnel Requirements.

4.11. Mission Essential Personnel

All or a portion of the services performed under this contract may be designated as mission essential in the event of crisis or emergency. Should such an event occur, the Contracting Officer or designated representative may require the Contractor to designate mission essential personnel, who will be required to perform essential services to ensure continuity of required operations.

4.12. Cell Phones

Cell phones will be provided on an “as-needed” basis. If work functions dictate such use, cell phones will be assigned to Government team managers via the National Wireless Program and provided to contractor personnel.

These will be assigned as appropriate and upon issuance, listed as Government furnished property.

4.13. Phase-In/Transition Period

It is essential to the Government that services required under this SOW are performed without interruption.

Consequently, it is imperative that transition to full contract performance be accomplished in a well-planned, orderly, and efficient manner. If deemed necessary by the Government, the transition period shall begin 30 days prior to full contract performance in accordance with the solicitation/contract. The purpose of the phase-in period is primarily to:

a) Observe work accomplished by contractor personnel.

b) Become familiar with work requirements, work procedures, and status of all projects.

c) Complete personnel requirements including the hiring of personnel to ensure satisfactory performance beginning on the contract start date. NOTE: Soliciting personnel for employment during their duty hours is prohibited.

d) Obtain security clearances.

If applicable, the new incoming Contractor will be allowed escorted access by an employee to the facilities to familiarize personnel with the current operations. Such access, , must not interfere with the activities of current contract personnel. To preclude such interference, arrangements must be made with the designated COR.

4.14. Phase-Out

At the conclusion of any performance period, including option periods or extensions, the services provided under this Statement of Work may be awarded to another contractor. In the event of this scenario, the incumbent contractor shall cooperate to the extent required to permit an orderly change over and transition to the successor contractor pursuant to the requirements of AMS Clause 3.8.2-11, Continuity of Services.

4.15. Business Relations

It is imperative that the Contractor develop good business relations with the FAA to ensure successful contract performance. Continuous communication will be needed between the parties for project coordination, direct field support, voucher/invoicing discussions, problem coordination and resolution, during the phase-in and phase-out processes noted above, etc.

4.16. Personnel Retention

Due to the number of contractors supporting the FAA’s critical function of providing second-level engineering support to the NAS, it is essential that the Contractor make personnel retention of contract employees a top priority through its compensation plan (both pay and benefits).

4.17. Reasonable Accommodation

The Contractor shall be responsible for all costs associated with reasonable accommodation requests such as special chairs and equipment.

4.18. Front Desk Coverage

The Contractor shall be responsible for providing coverage of the front desk in designated SLE Buildings from 8:00 am to 5:00 pm unless otherwise notified by the FAA.

5. SCOPE OF WORK

The Contractor shall provide the necessary resources and personnel to meet the Firm Fixed-Priced (FFP) and Time-and-Material (T&M) labor requirements noted below in this SOW. Personal items needed by contractor employees to conduct work on this contract (i.e., gloves, safety shoes, clothing, hard hats, etc.) will be at the Contractor’s expense. The FAA may, provide personal protective equipment (PPE) during training classes (i.e., fall protection, electrical safety, etc.). Material, equipment, tools, and other items/services needed for NAS projects, work efforts, and labs, may be purchased and reimbursed under ODCs.

All contract personnel working under this contract shall be proficient in Microsoft Office Applications (Word, Excel, and PowerPoint). In addition, all personnel must have excellent command of English language, oral and written communication skills and possess good organizational and interpersonal skills. The Contractor shall ensure that all contract personnel meet the requirements listed under Section 6.0.

Contract positions charged to the T&M portion of the contract shall not be additionally charged under General and Administrative (G&A) expenses or any other indirect rate category.

5.1. Firm Fixed Priced (FFP) Requirements:

In support of the SLE mission, contract services are needed to provide overall contract support in the following areas:

Contract Management Technical Management for the Teams Purchase Card Support Contractor Travel Reservation Support Shipping/Receiving & Other Support

5.1.1. Requirements

The Contractor shall provide personnel, services, and supervision to perform the following functions:

5.1.1.1 Contract Management: The Contractor shall provide a Contract Manager to be responsible for the management and coordination of the overall contract including, but not limited to: program management, reporting, and handling contract personnel and security issues. The Contract Manager shall act as the central point of contact with the Government. The individual shall have the authority to represent and commit (have signature authority) the Contractor in dealing with the Government. The Contract Manager shall be physically located on-site at the MMAC facility unless otherwise approved by the Government. Should the Contract Manager be temporarily absent or become unavailable, an individual shall be designated in writing to act as alternate. The CO and COR shall be notified of the name of the individual to act as the alternate.

Typical duties include but are not limited to: planning; assigning tasks and responsibilities;

monitoring and evaluating performance of Technical Managers and contract employees; reviewing vouchers for accuracy before submission to the FAA; ensuring approvals for travel and overtime are included in the vouchers; coaching and developing contract staff capabilities; providing qualified candidates at the appropriate work level to perform contract tasks; approving leave for contractors; obtaining the correct signatures on the contract clearance sheets and providing final copies to the Contracting Officer, Contracting Officer Representative (COR), and AMC-700 for those contract employees separating from the contract; providing security reports as noted in the CDRLs; working with the COR; ensuring other reports as required by the contract are submitted, working with the COR to obtain risk level designations for new contract applicants; processing new contractors through the FAA automated security system; maintaining a list of all contractors who possess Government keys; relaying the consequences of lost keys and other identification media to contract employees; ensuring all contract employees have taken the mandatory security training courses by the due dates and providing confirmation to the COR; guiding Technical Managers and contract employees on how to prevent/resolve personnel conflicts without the intervention of higher level contract management; and taking corrective/disciplinary actions as appropriate.

5.1.1.2 Technical Management: The Contractor shall provide Technical Managers with each manager overseeing approximately 40 contract employees including those under the Firm-Fixed Priced portion of this contract. This number will fluctuate with increases and decreases among several teams noted below. For cost efficiency purposes, the Contractor shall ensure that Technical Managers oversee more than one FAA organizational team where appropriate.

Reflected below are current Organization configuration:

AJW-141 AJW-1523 AJW-162 AJW-1723

AJW-143 (both at MMAC and

WJHTC)

AJW-153 AJW-163 AJW-14GS/AJW-14 FFP

AJW-144 AJW-1541 AJW-164

AJW-151 AJW-1542 AJW-171

AJW-152 AJW-161/112 AJW-172

Technical Managers serve as the contractor’s Front-Line Managers (first line supervisors) and are responsible for providing contractor supervision within each branch/team and making all project assignments. Work usually includes routine project/program tasks based on established policies, procedures, and guidelines. Duties typically include but are not limited to: setting priorities;

assigning tasks/projects; providing technical assistance to subordinate employees; monitoring and evaluating performance of subordinate contract employees; reviewing and providing acceptance of deliverables prior to submission to the FAA; providing management of contractor performance in terms of quality, quantity, and timeliness; coordinating and developing program, administrative and technical talent through on-the-job and formal training; working and communicating with FAA managers on programmatic issues; ensuring FAA approval is obtained for contractor travel, overtime, and purchases; coaching and developing contract employee capabilities; ensuring personal services are avoided; approving contractor leave; reviewing travel vouchers to ensure accuracy before submission to the FAA, submitting reports and other information requested by the FAA; ensuring training forms (both the Support Contractor Authorization – FAA Sponsored Training Form and the SLE electronic training request) have been submitted to the training team and approved by the FAA prior to allowing attendance in training courses; ensuring accurate submittals of training cost estimates before submission to the training team; ensuring project expenses are tracked; and taking or recommending corrective/disciplinary action, as appropriate.

5.1.1.3 Purchase Card Support: The Contractor shall provide the necessary personnel to perform all functions related to invoicing/vouchering support of the contractor’s purchase card expenses being charged to the contract (i.e., reviewing/verifying procurement documents and reports; reconciling procurement data for voucher purchases; maintaining procurement files, etc.).

Contract personnel shall be available to answer any questions regarding purchase card transactions and provide any needed documentation to clarify purchasing discrepancies.

Typical duties include, but are not limited to: tracking all team/branch purchases under $250 utilizing the contractor purchase card, providing purchase card training to individuals on the organization’s policies for small purchases under $250 including the different approval levels required by the organization, reviewing purchase card receipts to ensure all required organizational approvals have been obtained for each purchase under $250.00, notifying the Technical Manger when procedures are not followed, and providing remedial training to the team/branch when necessary. Contract personnel shall ensure backup documentation (receipts) are provided for each item purchased and the receipt stamped with the subtask number. Contract personnel performing this function must also assist Engineering Technician’s located within the teams with receipt of procured items, documentation of shipping and receiving reports, and provide delivered items to the appropriate FAA team. In addition, personnel may also assist the Procurement Analyst and Administrative Operations Specialist with any overflow of administrative functions.

5.1.1.4 Contractor Travel Reservation Support: The Contractor shall perform functions including, but not limited to: support travel/setup travel for approximately 700 trips annually within SLE; planning trips within General Services Administration (GSA) government per diem rates (or getting FAA management approval when going over GSA government per diem rates) and verifying and recording incoming trips and trip receipts. The Contractor shall ensure all paperwork associated with the trip (i.e., hotel receipts, car rental receipts, etc.) are processed and recorded as necessary and charged to the correct task.

5.1.1.5 Shipping/Receiving & Other Technical Support: The Contractor shall perform functions including, but not limited to: shipping/receiving of approximately 4,000 packages annually in both WJHTC and MMAC; maintaining records on incoming and outgoing shipments, preparing items for shipment, and verifying & recording incoming merchandise or material. The Contractor shall ensure all paperwork associated with the packages (i.e. packing slips, invoices, etc.) are processed and recorded as necessary. Other support shall include facility maintenance which shall consist of maintenance of test labs and lab equipment, ensure calibration records are accurate, and set-up and break-down of furniture and equipment.

5.1.2. Working Hours

The Contractor shall provide services Monday thru Friday between the operating hours of 0600-1800 as needed to meet the work requirements of the group/team. There are no provisions included herein for reimbursing contractor personnel for hours worked on an overtime basis under a Firm-Fixed-Priced arrangement. The Contractor is required to provide adequate staff to complete projects on time and within schedule which may necessitate contractor employees working overtime. This does not relieve the contractor from reimbursing their employees covered by a Department of Labor Wage Determination pursuant to applicable U. S. labor laws, or any other obligation embodied in said laws.

5.1.3. Travel & Other Direct Costs

No travel or Other Direct Costs are anticipated under the Firm-Fixed-Price requirements; however, if the need arises, travel costs will be reimbursed on a cost-reimbursable basis under the team’s appropriate task order.

5.2. Time and Material (T&M) Requirements:

Time-and-Material efforts are primarily established under a three-tier structure: tasks, subtasks, and projects.

5.2.1. Tasks, Subtasks, and Projects:

5.2.1.1. Tasks and Subtasks:

A “Task” description will be general in description and broad in scope. A separate contract delivery order will be initiated for each task effort. A typical task description will cover the support for one or more NAS systems. Within the task description, a subtask(s) may be initiated for each major system support effort. As an example, a task will be written for Surveillance Support. Subtasks to support this task may include Enroute Radar Support, Terminal Radar Support, Beacon Radar Support, etc. As a minimum, the Task Description will include Background, Scope, and Deliverables.

Some task efforts may be very extensive and require the work be broken into Subtasks. Typically, the Subtask format will include Background, Scope, Deliverables, Special Terms and Conditions, Quality Control / Quality Assurance, Inspection and Acceptance, and Technical Documents. The CO will forward the task/subtasks to the Contractor.

5.2.1.2. Projects:

Projects are established from the task or subtask description. Each project assignment will define the project number, project title, subtask number, project description, deliverables required and Government point-of-contact. All requests to establish new projects with the Contractor shall be submitted by team/sub-team managers to the COR via iDMS. In the event iDMS is down or not available, an e-mail detailing the project request may be sent to the COR. The COR will ensure the work is within the scope of this SOW and will forward the approved work request to the appropriate contract Technical Manager. The Contractor will assign projects to their employees and notify the requiring office to which contract employee the work is assigned. All deliverables completed by the contract employees will be submitted to their Technical Manager for review and acceptance. The Technical Manager will forward approved deliverables to the requiring organization.

5.2.1.2.1. Types of Projects: The various task projects shall include, but not be limited to the following:

a. Perform engineering studies related to modification, design, monitoring, remote control, interfacing, and other requirements on National Airspace System (NAS) equipment. Deliverables may include an engineering report and cost estimate package for design, procurement, installation, testing, and evaluation of prototype systems.

b. Provide the technical expertise, materials, fabrication effort, and equipment to design, install, test, and evaluate prototype modifications of NAS equipment.

c. Provide hardware and software documentation, drawings, specifications, and cost estimates to implement proposed changes to NAS equipment on a national level.

d. Develop changes to equipment instruction books and system maintenance handbooks by working from comments and materials provided.

e. Provide technical support and management of the SLE Program Support Facilities (PSF), System Support Facility (SSF), Radar Support Facility (RSF), Enroute Support Facility (ESF), Navigation Engineering Test Structure (NETS), VOR-700, Power Service Center, and other test bed facilities located at MMAC and WJHTC buildings as required.

f. Provide for the management, operation, and support of the SLE Local Area Network (LAN), computer workstations, and peripheral computer equipment. NOTE: At this time, LAN operations are not assigned to organizations supported under this contract.

This and subsequent references to LAN support are included for informational purposes only at this time and are reflective of historical workload. If it should become an assignment during the course of this contract, it will be ordered and funded either under one of the existing orders or by separate order.

g. Operate the SLE technical data depository and software depository including software configuration control and records.

h. Provide technical drafting and illustrating, editing, word processing, property management, telecommunications, data base management, training, safety, environmental, HR programs, and other administrative support.

i. Provide first level engineering support to field organizations through telephone assistance or onsite assistance.

j. Provide for engineering, equipment installation, and other maintenance related support for Headquarters National Airway System (HQNAS) programs and projects requiring SLE support.

k. Provide technical support for new systems acquisitions by writing test plans, operation and maintenance procedures, and participating in systems level integration, validation, certification of equipment and other acquisition support as required.

l. Provide support for Safety Management System (SMS) activities.

m. Provide support for the Information Security System (ISS) function, which may include, but is not limited to: oversight, remediation, and system configuration and authorization package (SCAP).

5.2.1.2.2. Project Procedure: Each project or project phase shall be planned for completion by the Contractor under the following procedures:

a. An orientation meeting will be scheduled as required. Start dates or project phases shall be mutually agreed upon by the Government and the Contractor.

b. The Contractor shall be provided the project background information.

c. Technical documentation (instruction books, handbooks, etc.) will be identified, and provided for access in the NAS, AJW-1 technical data depository.

d. The Contractor shall be advised of required scheduling, reporting, and deliverables.

5.2.1.2.3. Project Responsibility: After project assignment, the Contractor assumes all responsibility for supervision and accomplishment of the contractor assigned projects or tasks.

5.2.1.2.4. Project Files: The Contractor shall maintain individual project files consisting of background information, design notes, and other material for assigned projects. Project numbers shall be assigned by the FAA. All case files, program files, drawings, software, programs, media, design data, artwork, etc., developed by the Contractor under this SOW, become the property of the Government. These items shall be delivered with the final product.

5.2.1.2.5. Documentation Requirement: All documents submitted to the FAA, related to project accomplishment, must be developed on electronic media. It shall be compatible with the requisite version Microsoft Word, Excel, Auto Cad, or other software as required by SLE.

If requested, the submittal shall be delivered to the FAA on electronic media or hard copy or both. This requirement may include management reports, progress reports, ad-hoc reports, technical drawings, vouchers and other accounting documents as determined by SLE.

5.2.2. Specific Areas of Effort

5.2.2.1. Modification Support Requirements:

SLE is responsible for in-service improvements and modifications of assigned NAS systems.

These responsibilities are accomplished by development and implementation of modifications and upgrades to assigned equipment and facilities. The Contractor will be assigned projects encompassing the full range of modification support. Typical projects range from a feasibility study of the proposed modification through prototype development, testing, and preparation of documentation. See paragraph 5.2.2.2, Documentation Support Requirements, of this SOW for definition of types of Modification Documentation.

5.2.2.1.1. Project Definition: Modification projects typically involve:

a. Engineering Study (ES), with Prototype Development and Testing.

b. Production Package Development.

5.2.2.1.2. Engineering Study Phase: This phase requires a completed engineering study report with prototype development. Typical events involved in this phase are:

a. Review and evaluate the technical material provided with the FAA assigned and approved engineering project.

b. Review the reported problem or requirement with the appropriate FAA representative.

c. Request for contact with the appropriate field installations to discuss or evaluate the reported problem or requirement.

d. Visit facilities as approved by the FAA.

e. Develop a solution to the problem.

f. Conduct laboratory or simulated testing of a breadboard design that demonstrates the feasibility of the solution.

g. Prepare an Engineering Study Report (ESR), which clearly defines the problem or requirement, the alternatives considered, and propose a solution or course of action.

h. Submit the Engineering Study Report for review. If rejected by the FAA, it is returned for additional study. If accepted by the FAA, guidance shall be provided for further contract action.

i. Fabricate a complete prototype modification kit, working from the FAA approved design.

j. Arrange through an SLE representative for the location(s) to make the prototype installation and test. This request should be made a minimum of 30 days in advance of the required testing.

k. Develop a draft of paragraphs 7, 9, 14 and 15 of the SSM – System Support Modification or EEM – Electronic Equipment Modification (materials, special tools and test equipment, modification procedures and test after modification) per the latest version of FAA Order 1320.58.

l. Install and test the modification, submit a report on test results and findings, make design corrections if necessary.

m. Prepare general cost estimate for nationwide implementation.

n. Complete the draft modification in accordance with the latest Order of 1320.58.

Include all the required paragraphs and draft instruction book changes to incorporate the modification.

o. The FAA will formally accept or reject the test report and the draft EEM, SSM (System Support Mod), or SDR (System Documentation Release). If rejected, the additional work required shall be identified in general terms.

5.2.2.1.3. Production Package Development Phase: This phase of a project normally results in two documents. A Purchase Description for acquisition of materials, and the final SSM/EEM documentation. Both shall be submitted to SLE by the Contractor.

a. The Purchase Description consists of drawings, specifications, and parts list. Final cost estimates shall be attached. The Purchase Description shall allow for competitive acquisition action. Specification FAA-G-2100 shall be used as a guide in specifying kit parts.

b. The SSM/EEM shall be delivered in camera-ready form and in accordance with the latest version of Order 1320.58. Modification projects involving instruction book changes require the format of the existing book to be maintained. The type and artwork of the changed pages must match that of the original pages or masters.

5.2.2.2. Documentation Support Requirements:

SLE has the responsibility for development and changes to documentation related to NAS equipment utilized by the FAA. This documentation is primarily maintenance oriented in the form of Maintenance Technical Handbooks (general equipment or system specifications) and Technical

Instruction Books (equipment functional testing and…