attachment-1-rfp-2026-dbh-10-recov-appendix-a.pdf

New Hampshire Department of Health and Human Services Recovery Navigation and Community Support for Justice-Involved Individuals

Appendix A – Scope of Services

RFP-2026-DBH-10-RECOV

Contractor Initials __________

v. 1.0 Page 1 of 13 Date __________

The final Scope of Services is subject to modification based on the proposal submitted by the selected Vendor

Scope of Services

1. Statement of Work

1.1. The Contractor must provide peer recovery support services to individuals experiencing substance use disorder and cooccurring conditions who have been involved in the New Hampshire criminal justice system at any stage of justice involvement. The Contractor acknowledges these services are particularly critical as individuals prepare for release from incarceration and transition back into the community. The Contractor must deliver services in collaboration with the Department of Corrections, the ten (10) county correctional facilities, and the Sununu Youth Services Center.

1.2. The Contractor must ensure services are available statewide and are accessible to individuals involved with state and county correctional settings in New Hampshire, including individuals at varying stages of justice involvement, including:

1.2.1. Pre-trial

1.2.2. Pre-release

1.2.3. Release planning

1.2.4. Reentry; and

1.2.5. Post-release stabilization

1.3. The Contractor must ensure services are coordinated to support and enhance current services in state and county settings with existing recovery support and reentry services across New Hampshire, including NH DHHS Division of Medicaid Services 1115 Demonstration Adult Community Reentry and CAA 5121 Youth Community Reentry. The Contractor must not duplicate services that are currently available through other programs, providers, or state-supported networks, including ongoing coordination with the State’s MCO care managers.

1.4. The Contractor must ensure peer recovery support services include, at minimum, the following components, delivered directly and/or through referral and coordination:

1.4.1. In-person and telehealth/virtual recovery support services, including services delivered to individuals currently incarcerated at any state or local correctional facility in New Hampshire.

1.4.2. Screening individuals for the presence of Substance Use Disorder (SUD) and/or Opioid Use Disorder (OUD) and facilitating appropriate connections to treatment and recovery supports.

v. 1.0 Page 2 of 13 Date __________

1.4.3. Provision of trauma-informed, population-appropriate recovery approaches tailored to the needs of adults, youth, families, and individuals with co-occurring conditions.

1.4.4. Development of individualized wellness plans, recovery goals, and stabilization strategies.

1.4.5. Vocational and educational support includes access to training and skill-building resources.

1.4.6. Employment support services, including job readiness, applications, and workplace retention supports.

1.4.7. Housing support services, including navigation of housing resources and reentry housing planning.

1.4.8. Benefits navigation for essential resources provided locally through the state or federal governments.

1.4.9. Transportation services provided directly and/or by referral to support access to appointments, employment, and services.

1.4.10. Reentry care coordination, as applicable, including navigation of service systems and follow-through after release.

1.4.11. Parenting and family support programs to strengthen family relationships and support reunification when appropriate.

1.4.12. Outreach and distribution of supplies to individuals experiencing homelessness or housing instability.

1.4.13. Supportive services as needed to address additional factors in daily life that impact health, recovery, and stability.

1.4.14. Collaboration with community partners serving diverse populations to ensure individuals receive comprehensive and culturally responsive recovery supports.

1.5. The Contractor must implement program operations that ensure strong coordination, adequate staffing, and statewide coverage, including the following:

1.5.1. Collaborating with the NH Doorways network and Community Mental

Health Centers (CMHCs) to ensure coordinated services without duplication and to support appropriate referrals and warm handoffs.

1.5.2. Ensuring staffing capacity is sufficient to provide services and support across multiple justice-related access points, including but not limited to:

1.5.2.1. State and county correctional facilities.

1.5.2.2. Probation and parole office locations statewide.

v. 1.0 Page 3 of 13 Date __________

1.5.2.3. NH treatment and family court(s), as applicable.

1.5.2.4. Additional correctional and community reentry partnership sites as needed.

1.5.3. Providing a staffing plan to the Department for approval that identifies staffing levels, geographic coverage, and roles. Staff must include individuals who:

1.5.3.1. Are Certified Recovery Support Workers (CRSW), or meet other Department-approved peer certification requirements;

and

1.5.3.2. Have lived experience with the New Hampshire criminal justice system, where appropriate and aligned with role expectations.

1.5.4. Developing and submitting an annual work plan to the Department for approval that:

1.5.4.1. Identifies measurable goals, action steps, and timelines;

and

1.5.4.2. Demonstrates administrative capacity, readiness, and operational ability to deliver statewide services.

1.5.5. Maintain a family-focused approach, including use of evidence-informed and/or established programs such as:

1.5.5.1. Collaborative Proactive Solutions (CPS);

1.5.5.2. Strength to Succeed; and/or

1.5.5.3. Other Department-approved programs that strengthen

family engagement and support systems.

1.5.6. Work directly with the Department’s Division for Children, Youth, and

Families (DCYF), Juvenile Probation and Parole Officers (JPPOs), and School Resource Officers (SROs), as applicable, to support diversion and reentry planning for youth, including engagement with families and natural supports.

1.6. The Contractor must develop and implement an interactive and experiential training for corrections staff and community agencies statewide to promote understanding of the challenges people face when released from incarceration.

Training must address:

1.6.1. Barriers to successful reentry and recovery.

1.6.2. Navigating multiple social service systems and eligibility requirements.

1.6.3. Transportation access challenges.

v. 1.0 Page 4 of 13 Date __________

1.6.4. Employment readiness and barriers to hiring.

1.6.5. Housing access barriers and instability risks.

1.6.6. The role of peer recovery support in reducing resumed use of substances, recidivism, and disengagement from services.

1.7. The Contractor must participate in meetings with the Department on a monthly basis, or as otherwise requested by the Department.

1.8. The Contractor may be required to participate in on-site reviews conducted by the Department on a Choose an annual basis, or as otherwise requested by the Department.

1.9. The Contractor may be required to facilitate reviews of files conducted by the Department on an annual basis, or as otherwise requested by the Department.

1.10. Reporting

1.10.1. The Contractor must submit monthly reports to the Department that detail, at a minimum, activities completed and the number of individuals served as a result of completed activities. The Contractor must ensure reports include, but are not limited to:

1.10.1.1. Number of outreach encounters completed in the previous month.

1.10.1.2. Type and number of outreach activities conducted in the previous month.

1.10.1.3. Types of educational information provided during the previous month

1.10.1.4. Number of referrals to services initiated during the previous month.

1.10.1.5. Activities conducted during the previous month that reduced barriers to services outlined in Subsection 1.4, above.

1.10.2. The Contractor may be required to provide other key data and metrics to the Department in a format specified by the Department.

1.11. Closed Loop Referral:

1.11.1. The Contractor must utilize the Department's closed loop referral system whenever applicable to the services they provide for referrals between health and/or human service providers within New Hampshire for referral management and client care coordination. Utilization includes inputting information and data as necessary into the Department’s referral solution as part of the NH Care Connections Network to facilitate referrals to participating providers, signing required Network Participation Agreement(s), and

v. 1.0 Page 5 of 13 Date __________ obtaining a participant specific consent for services.

1.11.2. The Contractor must utilize the Department's admission, discharge, transfer, and shared care insights solution whenever applicable to the services they provide for client care coordination and management between health providers within New Hampshire. Utilization includes inputting information and data as necessary into the Department’s admission, discharge, transfer, and shared care insights platform as part of the NH Care Connections Network to facilitate referrals to participating providers and signing required Participation Agreement(s) for the admission, discharge, transfer, and shared care insights solution.

1.11.3. The Department’s contracts with the closed loop referral and admission, discharge, and transfer vendors incorporate the costs of developing and maintaining the standards-based interface from which the Contractor may choose to configure their systems to communicate securely with the Department’s NH Care Connections Network solutions. The Contractor may choose to interface with the Department’s closed loop referral and/or the admission discharge transfer solution utilizing a Smart on FHIR or HL-7 standard interface process to connect individuals to health and social service providers. The costs for the Contractor’s system or team to develop or utilize the standard Smart on FHIR or HL-7 based interface are the sole responsibility of the Contractor.

1.12. Background Checks

1.12.1. Prior to permitting any individual to provide services under this Agreement, the Contractor must ensure that said individual has undergone:

1.12.1.1. A criminal background check, at the Contractor’s

expense, and has no convictions for crimes that represent evidence of behavior that could endanger individuals served under this Agreement;

1.12.1.2. A name search of the Department’s Bureau of Adult and Aging Services (BAAS) State Registry, pursuant to RSA 161-F:49, with results indicating no evidence of behavior that could endanger individuals served under this Agreement; and

1.12.1.3. A name search of the Department’s Division for Children, Youth and Families (DCYF) Central Registry pursuant to RSA 169-C:35, with results indicating no evidence of behavior that could endanger individuals served under

v. 1.0 Page 6 of 13 Date __________ this Agreement.

1.13. Confidential Data

1.13.1. The Contractor must meet all information security and privacy requirements as set by the Department and in accordance with the Department’s Information Security Requirements Exhibit as referenced below.

1.13.2. The Contractor must ensure any individuals involved in delivering services through this Agreement contract sign an attestation agreeing to access, view, store, and discuss Confidential Data in accordance with federal and state laws and regulations and the Department’s Information Security Requirements Exhibit. The Contractor must ensure said individuals have a justifiable business need to access confidential data. The Contractor must provide attestations upon Department request.

1.14. Privacy Impact Assessment

1.14.1. Upon request, the Contractor must allow and assist the Department in conducting a Privacy Impact Assessment (PIA) of its system(s)/application(s)/web portal(s)/website(s) or Department system(s)/application(s)/web portal(s)/website(s) hosted by the Contractor, if Personally Identifiable Information (PII) is collected, used, accessed, shared, or stored. To conduct the PIA the Contractor must provide the Department access to applicable systems and documentation sufficient to allow the Department to assess, at minimum, the following:

1.14.1.1. How PII is gathered and stored;

1.14.1.2. Who will have access to PII;

1.14.1.3. How PII will be used in the system;

1.14.1.4. How individual consent will be achieved and revoked;

and

1.14.1.5. Privacy practices.

1.14.2. The Department may conduct follow-up PIAs in the event there are either significant process changes or new technologies impacting the collection, processing or storage of PII.

1.15. Department Owned Devices, Systems and Network Usage

1.15.1. If Contractor End Users, defined in the Department’s Information

Security Requirements Exhibit that is incorporated into this Agreement, are authorized by the Department’s Information Security Office to use a Department issued device (e.g. computer, tablet, Moore, Robert Did we confirm with the IS lead/program this is applicable?

Sisson, Edward @Olson, Jennifer

Olson, Jennifer It has “If” language so we can keep.

v. 1.0 Page 7 of 13 Date __________ mobile telephone) or access the Department network in the fulfilment of this Agreement, each End User must:

1.15.1.1. Sign and abide by applicable Department and New

Hampshire Department of Information Technology (NH DoIT) use agreements, policies, standards, procedures and guidelines, and complete applicable trainings as required;

1.15.1.2. Use the information that they have permission to access solely for conducting official Department business and agree that all other use or access is strictly forbidden including, but not limited, to personal or other private and non-Department use, and that at no time shall they access or attempt to access information without having the express authority of the Department to do so;

1.15.1.3. Not access or attempt to access information in a manner inconsistent with the approved policies, procedures, and/or agreement relating to system entry/access;

1.15.1.4. Not copy, share, distribute, sub-license, modify, reverse engineer, rent, or sell software licensed, developed, or being evaluated by the Department, and at all times must use utmost care to protect and keep such software strictly confidential in accordance with the license or any other agreement executed by the Department;

1.15.1.5. Only use equipment, software, or subscription(s)

authorized by the Department’s Information Security Office or designee;

1.15.1.6. Not install non-standard software on any Department equipment unless authorized by the Department’s Information Security Office or designee;

1.15.1.7. Agree that email and other electronic communication messages created, sent, and received on a Department-issued email system are the property of the Department of New Hampshire and to be used for business purposes only. Email is defined as “internal email systems” or “Department-funded email systems.”

1.15.1.8. Agree that use of email must follow Department and NH DoIT policies, standards, and/or guidelines; and

1.15.1.9. Agree when utilizing the Department’s email system:

1.15.1.9.1. To only use a Department email address

v. 1.0 Page 8 of 13 Date __________ assigned to them with a “@ affiliate.DHHS.NH.Gov”.

1.15.1.9.2. Include in the signature lines information

identifying the End User as a non-Department workforce member; and

1.15.1.9.3. Ensure the following confidentiality notice is

embedded underneath the signature line:

CONFIDENTIALITY NOTICE: “This message may contain information that is privileged and confidential and is intended only for the use of the individual(s) to whom it is addressed. If you receive this message in error, please notify the sender immediately and delete this electronic message and any attachments from your system. Thank you for your cooperation.”

1.15.1.10. Contractor End Users with a Department issued email, access or potential access to Confidential Data, and/or a workspace in a Department building/facility, must:

1.15.1.10.1. Complete the Department’s Annual

Information Security & Compliance Awareness Training prior to accessing, viewing, handling, hearing, or transmitting Department Data or Confidential Data.

1.15.1.10.2. Sign the Department’s Business Use

and Confidentiality Agreement and Asset Use Agreement, and the NH DoIT Department wide Computer Use Agreement upon execution of the Agreement and annually thereafter.

1.15.1.10.3. Only access the Department’s intranet

to view the Department’s Policies and Procedures and Information Security webpages.

1.15.1.11. Contractor agrees, if any End User is found to be in violation of any of the above terms and conditions, said End User may face removal from the Agreement, and/or criminal and/or civil prosecution, if the act constitutes a violation of law.

1.15.1.12. Contractor agrees to notify the Department a minimum of three business days prior to any upcoming transfers or

v. 1.0 Page 9 of 13 Date __________ terminations of End Users who possess Department credentials and/or badges or who have system privileges.

If End Users who possess Department credentials and/or badges or who have system privileges resign or are dismissed without advance notice, the Contractor agrees to notify the Department’s Information Security Office or designee immediately.

1.16. Contract End-of-Life Transition Services

1.16.1. General Requirements

1.16.1.1. If applicable, upon early termination or expiration of the Agreement the parties agree to cooperate in good faith to effectuate a secure transition of the services (“Transition Services”) from the Contractor to the Department and, if applicable, the new Contractor (“Recipient”) engaged by the Department to assume the services. Ninety (90) days prior to the end-of the contract or unless otherwise specified by the Department, the Contractor must begin working with the Department and if applicable, the Recipient to develop a Data Transition Plan (DTP). The Department shall provide the DTP template to the Contractor.

1.16.1.2. The Contractor must assist the Recipient, in connection with the transition from the performance of Services by the Contractor and its End Users to the performance of such Services. This may include assistance with the secure transfer of records (electronic and hard copy),transition of historical data (electronic and hard copy), the transition of any such Service from the hardware, software, network and telecommunications equipment and internet-related information technology infrastructure (“Internal IT Systems”) of Contractor to the Internal IT Systems of the Recipient and cooperation with and assistance to any third-party consultants engaged by Recipient in connection with the Transition Services.

1.16.1.3. If a system, database, hardware, software, and/or

software licenses (Tools) was purchased or created to manage, track, and/or store Department Data in relationship to this contract said Tools will be inventoried and returned to the Department, along with the inventory document, once transition of Department data is complete.

v. 1.0 Page 10 of 13 Date __________

1.16.1.4. The internal planning of the Transition Services by the Contractor and its End Users shall be provided to the Department and if applicable the Recipient in a timely manner. Any such Transition Services shall be deemed to be Services for purposes of this Agreement.

1.16.1.5. In the event the data Transition extend beyond the end of the Agreement, the Contractor agrees that the Information Security Requirements, and if applicable, the Department’s Business Associate Agreement terms and conditions remain in effect until the Data Transition is accepted as complete by the Department.

1.16.1.6. In the event the Contractor has comingled Department Data and the destruction or Transition of said data is not feasible, the Department and Contractor will jointly evaluate regulatory and professional standards for retention requirements prior to destruction, refer to the terms and conditions of the Department’s DHHS Information Security Requirements Exhibit.

1.16.2. Completion of Transition Services

1.16.2.1. Each service or transition phase shall be deemed

completed (and the transition process finalized) at the end of fifteen (15) business days after the product, resulting from the Service, is delivered to the Department and/or the Recipient in accordance with the mutually agreed upon Transition plan, unless within said fifteen

(15) business day term the Contractor notifies the Department of an issue requiring additional time to complete said product.

1.16.2.2. Once all parties agree the data has been migrated the Contractor will have thirty (30) days to destroy the data per the terms and conditions of the Department’s Information Security Requirements Exhibit.

1.16.3. Disagreement over Transition Services Results

1.16.3.1. In the event the Department is not satisfied with the results of the Transition Service, the Department shall notify the Contractor, in writing, stating the reason for the lack of satisfaction within fifteen (15) business days of the final product or at any time during the data Transition process. The Parties shall discuss the actions to be taken to resolve the disagreement or issue. If an agreement is not reached, at any time the Department shall be entitled

v. 1.0 Page 11 of 13 Date __________ to initiate actions in accordance with the Agreement.

2. Exhibits Incorporated

2.1. The Contractor must comply with all Exhibit D Federal Requirements, which are attached hereto and incorporated by reference herein.

2.2. The Contractor must manage all confidential data related to this Agreement in accordance with the terms of Exhibit E, DHHS Information Security Requirements.

2.3. The Contractor must use and disclose Protected Health Information in compliance with the Standards for Privacy of Individually Identifiable Health Information (Privacy Rule) (45 CFR Parts 160 and 164) under the Health Insurance Portability and Accountability Act (HIPAA) of 1996, and in accordance with the attached Exhibit F, Business Associate Agreement, which has been executed by the parties.

3. Additional Terms

3.1. Impacts Resulting from Court Orders or Legislative Changes

3.1.1. The Contractor agrees that, to the extent future state or federal legislation or court orders may have an impact on the Services described herein, the State has the right to modify Service priorities and expenditure requirements under this Agreement so as to achieve compliance therewith.

3.2. Federal Civil Rights Laws Compliance: Culturally and Linguistically Appropriate Programs and Services

3.2.1. The Contractor must submit:

3.2.1.1. A detailed description of the language assistance

services, within ten (10) days of the Effective Date of the Agreement, to be provided to ensure meaningful access to programs and/or services to individuals with limited English proficiency; individuals who are deaf or have hearing loss; individuals who are blind or have low vision; and individuals who have speech challenges.

3.2.1.2. A written attestation, within forty-five (45) days of the Effective Date of the Agreement and annually thereafter, that all personnel involved the provision of services to individuals under this Agreement have completed, within the last twelve (12) months, the Contractor Required Training Video on Civil Rights-related Provisions in DHHS Procurement Processes, which is accessible on the Department’s website

v. 1.0 Page 12 of 13 Date __________

(https://www.dhhs.nh.gov/doing-business-dhhs/civil-right-compliance-dhhs-vendors); and

3.2.1.3. The Department’s Federal Civil Rights Compliance

Checklist within ten (10) days of the Effective Date of the Agreement. The Federal Civil Rights Compliance Checklist must have been completed within the last twelve (12) months and is accessible on the Department’s website (https://www.dhhs.nh.gov/doing-business-dhhs/civil-right-compliance-dhhs-vendors).

3.3. Credits and Copyright Ownership

3.3.1. All documents, notices, press releases, research reports and other materials prepared during or resulting from the performance of the services of the Agreement must include the following statement, “The preparation of this (report, document etc.) was financed under an Contract with the State of New Hampshire, Department of Health and Human Services, with funds provided in part by the State of New Hampshire and/or such other funding sources as were available or required, e.g., the United States Department of Health and Human Services.”

3.3.2. All materials produced or purchased under the Agreement must have prior approval from the Department before printing, production, distribution or use.

3.3.3. The Department must retain copyright ownership for any and all original materials produced, including, but not limited to reports, protocols, guidelines, brochures, posters, and resource directories.

3.3.4. The Contractor must not reproduce any materials produced under the Agreement without prior written approval from the Department.

4. Records

4.1. The Contractor must keep records that include, but are not limited to:

4.1.1. Books, records, documents and other electronic or physical data evidencing and reflecting all costs and other expenses incurred by the Contractor in the performance of the Contract, and all income received or collected by the Contractor.

4.1.2. All records must be maintained in accordance with accounting procedures and practices, which sufficiently and properly reflect all such costs and expenses, and which are acceptable to the Department, and to include, without limitation, all ledgers, books, records, and original evidence of costs such as purchase requisitions and orders, vouchers, requisitions for materials, inventories, valuations of in-kind contributions,

v. 1.0 Page 13 of 13 Date __________ labor time cards, payrolls, and other records requested or required by the Department.

4.2. During the term of this Agreement and the period for retention hereunder, the Department, the United States Department of Health and Human Services, and any of their designated representatives must have access to all reports and records maintained pursuant to the Agreement for purposes of audit, examination, excerpts and transcripts.

4.3. If, upon further review, the Department must disallow any expenses claimed by the Contractor as costs hereunder, the Department retains the right, at its discretion, to deduct the amount of such expenses as are disallowed or to recover such sums from the Contractor.