Attachment 1 PWS - IDIQ.pdf

PERFORMANCE WORK STATEMENT

(PWS)

COMMERCIAL WIRELESS INTERNET SERVICES IDIQ

AT

KEESLER AFB, MS

25 June 2025

1.1. GENERAL: This is a non-personal services contract to provide commercial internet services to Keesler Air Force Base (KAFB), Mississippi (MS). The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government. Contractor and the Government recognize that, over the term of the Performance Work Statement (PWS), commercial internet technology, and the regulation of these services will undergo continual change. The technology, equipment, and services required by this PWS may become obsolete, uneconomical, or otherwise, disadvantageous. There will only be one point of presence allowed for KAFB commercial internet for this project. If it is not the currently established Local Exchange Carrier (LEC), the contractor shall establish the presence for this service. Prioritization and time frames for each building will be determined at the task order level.

1.2. SCOPE OF WORK: Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and non-personal services (except those identified as Government provided) necessary to perform commercial wireless internet services as defined in this PWS.

The work to be performed under this contract will be performed at KAFB in all occupied buildings, facilities, and structures except dormitories and family housing.

1.3. PERIOD OF PERFORMANCE: The period of performance shall be for one (1) base year of twelve

(12) months and four (4) 12-month ordering periods. The period of performance for ordering periods will be as follows:

Ordering Period 1: 01 September 2025 through 31 August 2026 Ordering Period 2: 01 September 2026 through 31 August 2027 Ordering Period 3: 01 September 2027 through 31 August 2028 Ordering Period 4: 01 September 2028 through 31 August 2029 Ordering Period 5: 01 September 2029 through 31 August 2030

1.4. HOURS OF OPERATION: The Contractor shall be responsible for conducting business between the hours of 7:00 a.m. and 7:00 p.m., Monday through Friday, except Federal recognized holidays (or the actual day set aside for observation). Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

1.4.1. Contractor shall staff a business office to respond to all complaints and requests for repairs during the stated business hours (7:00 a.m. and 7:00 p.m. Monday through Friday except Federal recognized holidays). After Normal Duty Hours, the contractor shall be available to receive complaints and requests for repairs, with an expected response the following business day. A 24-Hour contact number shall be provided to the Contracting Officer’s Representative (COR) and Contracting Officer.

1.5. PHYSICAL SECURITY AND NETWORK SECURITY: Contractor shall be responsible for safeguarding all Government property provided for contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured. Contractor shall respond to all requests from the COR or Contracting Officer (CO) to verify network security settings that are required for commercial internet services. The contractor shall be in accordance with the computer security standards prescribed by Department of the Air Force Manual (DAFMAN) 17-1301, Base Defense Planning, 16 October 2024to include network scans. An Authority to Operate (ATO) package or Impact Level 2 Federal Risk and Authorization Management Program (IL2 FedRAMP) approval are not required. Contractor shall perform content filtering, for which an applicable list will be provided per task order.

1.6. PERSONNEL INFORMATION ROSTER: Contractor shall provide a primary and alternate personnel to manage and oversee PWS. Names of primary and alternate (who shall act for primary personnel in his/her absence) shall be designated in writing to the Contracting Officer. Contractor shall provide telephone numbers for primary and alternate personnel where these persons may be contacted before, during, or after normal work hours. The Contractor shall provide the personnel information roster (CDRL A003) no later than five (5) business days after contract award. If there are any changes to the personnel, the contractor shall submit the updated information no later than 24 hours after the change.

Contract personnel shall be able to read, write, speak, and understand English fluently. Contract personnel shall have full authority to act for contractor on the installation and possess full contractual signatory authority. Contractor shall meet with COR and CO when requested. Contractor may request a meeting with the COR and CO as necessary.

1.7. CONTRACTOR EMPLOYEES: Contractor personnel shall present a clean, neat, and professional appearance and be easily recognized as contractor personnel. This may be accomplished by wearing distinctive clothing showing the name of the company or by wearing appropriate badges that contain the company name and employee name. No item of military clothing shall be worn by a contractor as an outer garment.

1.8. QUALITY ASSURANCE: The Contractor shall provide a Quality Control Plan (QCP) (CDRL A004) covering the services outlined herein to allow for the inspection and acceptance of services rendered no later than ten (10) days after contract award as prescribed in Federal Acquisition Regulation (FAR) section 52.246-4, Inspection of Services-Fixed Price.

1.9. SAFETY PROGRAM: Contractor shall be responsible for ensuring their employees and managers have a comprehensive understanding of safety as well as full compliance with Occupational Safety and Health Administration (OSHA) requirements. Detailed information on safety is available on the OSHA website at https://www.osha.gov/.

1.9.1. Contractor shall submit a Safety and Health Plan (CDRL A005) and corresponding site safety checklist to the CO not later than ten (10) calendar days after contract award. Contractor’s safety and health plan shall include appropriate measures to ensure the contractor reacts promptly to investigate, correct, and track alleged safety and health violations and/or uncontrolled hazards in contractor work areas. The plan shall:

1.9.1.1. Identify the roles and responsibilities of the following individuals with respect to safety:

Management, Supervisors, Employees, and Safety Coordinator;

1.9.1.2. Identify applicable safety rules and regulations;

1.9.1.3. Include a worksite hazard analysis to include base-line hazard identification and required control measures;

1.9.1.4. Include a job site analysis to include hazards of tasks required to control measures;

1.9.1.5. Identify employee safety and health training requirements and the documentation process;

1.9.1.6. Include a workplace inspection frequency, to include identifying the individual conducting the inspections;

1.9.1.7. Include employee hazard reporting procedures;

1.9.1.8. Identify individual(s) responsible for corrective action of hazards;

1.9.1.9. Identify first aid/injury procedures;

1.9.1.10. Identify procedures for accident investigation and reporting;

1.9.1.11. Identify emergency response procedures; and

1.9.1.12. Identify the process for tracking controlled hazards in contractor work areas.

1.9.2. Contractor’s QCP shall identify the processes and procedures the contractor will use to track compliance with the Safety and Health Plan, and the process and procedures that will be used to correct violations.

1.9.3. Contractor shall establish these safety requirements for all subcontractors who qualify as applicable contractors under the resulting contract.

1.10. SECURITY REQUIREMENTS: All Contractor Personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the Government installation, shall abide by all security regulations of the installation (i.e. DAFMAN 31-101V1, Base Defense Planning, 16 October 2024). The Contractor shall sign an agreement stipulating the security requirements of this contract.

1.10.1. Base Access. The Contractor shall obtain personal identification passes for all Contractor Personnel and vehicle passes for all Contractor Personnel’s personal vehicles, to include prospective Contractor Personnel, requiring entry onto KAFB. Additionally, the Contractor shall keep current, for Government inspection, a list of the names of Contractor Personnel employed on this contract. Contractor Personnel shall complete Keesler AFB Form 299, Application for KAFB Identification Card, and submit it through the CO to the Security Forces and Pass and Registration. Vehicle registration, proof of insurance, and a valid driver’s license must be presented for all vehicles to be registered.

1.10.2. Pass and Identification Requirements. Contractor shall comply with base entry requirements.

1.10.2.1. Applicability.

a. These requirements apply to Contractor Personnel requiring entry/access to KAFB for service contracts with period of performance (POP) exceeding 60 days when a CAC is not issued.

(1) Contract POP begins at performance start date. The POP end date is based on the contract completion date.

(2) These requirements shall be included (flow down) to subcontracts at every tier.

b. These requirements do not apply to Contractor Personnel requiring entry/access to KAFB with a POP of 60 days or less. Entry/Access to KAFB for Contractor Personnel with a POP of 60 days or less will be coordinated between the Contractor and the 81st Security Forces Squadron (81 SFS).

c. When work under this contract requires unescorted entry to controlled or restricted areas, the

Contractor shall comply with DAFMAN 31-101V1, Base Defense Planning, 16 October 2024, and DODMAN 5200.02_DAFMAN 16-1405, Department of Air Force Personnel Security Program, 31 Jul 2018, as applicable.

d. Contractor Personnel are not covered by Federal Acquisition Regulation (FAR) 52.222-3, Convict Labor, for the purposes of entry/access to installations/locations.

1.10.2.2. Badging System Data Requirements.

a. The Contractor shall provide the following to the Contracting Office:

(1) “Listing of personnel requiring access/entry.” The list shall contain the following:

(a) Contract number.

(b) Contract award date.

(c) POP dates.

(d) Work site(s) or location(s).

(e) Each employee’s full name and Social Security Number (SSN). For those without SSNs, a working visa or Permanent Resident Card with a Resident Alien number must be provided, or base entry will be denied.

(f) Identify up to two (2) Contractor Personnel for designation as “sponsor” authorities. Badges will identify the Contractor Personnel with sponsorship privileges.

(2) Completed KAFB Form 299 shall authorize Security Forces to fingerprint Contractor

Personnel and conduct additional background checks. The consent form will outline the following:

(a) The Contractor Personnel for the purpose of the KAFB Form 299.

(b) The information on the form is collected IAW 18 U.S.C. 1382 and DoDI

5200.08, Security of DoD Installations and Resources and the DoD Physical Security Review Board (PSRB), 10 Dec 2005, both of which permit installation commanders to limit access to installations for security reasons.

(c) Completion of the form is voluntary.

(d) Agreement to provide a specimen of fingerprints.

(e) Awareness of a list of “disqualifying factors.”

(f) Consent and authorization for Security Forces to conduct background screening and to compare fingerprints against State and Federal criminal databases.

(g) Knowing and willful false statements on the form can be punished by a fine, imprisonment, or both (10 U.S.C. 1001).

(h) The consent form shall remain valid for 24 months after the end of the contract.

b. The Contractor Personnel list and consent form(s) shall be submitted as follows:

(1) 81 SFS/PASS & ID e-mail account: 81 sfs.pass.id@us.af.mil. Personnel list must be submitted IAW the PWS. The signed KAFB Form 299 must be submitted in person to the 81 SFS/PASS & ID office.

(2) Refer questions regarding the Contractor Personnel list and KAFB Form 299 to 81

SFS/PASS & ID at 228-377-1845 or 228-377-3844.

1.10.2.3. Background Checks.

1.10.2.3.1. Upon receipt of the KAFB Form 299 with a copy of Driver’s License and Social Security card, a background check will be accomplished. Background checks will be categorized as favorable or unfavorable. Unfavorable background checks contain any one of the “disqualifying factors.” Any person with an unfavorable background check will be denied entry/access to the installation.

1.10.2.3.2. “Disqualifying factors” include:

a. Barred from entry/access to any military installation or facility.

b. Wanted by federal or civil law enforcement authorities.

c. Name appears on any federal agencies “watch list” or “hit list” for criminal behavior or terrorist activity.

d. Conviction of firearms or explosives violation within the past seven (7) years.

e. Incarcerated regardless of offense or violation.

f. Conviction of aggravated assault, armed robbery, felony drug possession, drug possession with intent to sell, or drug distribution within the past seven (7) years.

g. Conviction of espionage, sabotage, treason, terrorism, murder, sexual assault, rape, or child molestation.

h. Terrorist or terroristic threats or repetitive history of criminal history.

i. Currently serving parole or probation for a felony case.

j. U.S. citizenship, immigration status, or Social Security Account Number cannot be verified.

1.10.2.3.3. An unfavorable background check/denial may be appealed through the 81 SFS/PASS & ID.

The appeal shall include a signed letter of rebuttal and any associated supporting documentation to the 81

SFS/PASS & ID.

1.10.2.3.4. Given a reasonable cause, condition, or reason, these requirements do not circumvent the installation/location commander’s unilateral authority to deny or withdraw any individual’s entry/access to an installation/location.

1.10.2.3.5. Badge and Fingerprint Schedule. 81 SFS/Pass & ID will notify the Contractor upon completion of background checks. Badging and fingerprinting shall be scheduled by contacting the Contractor by phone. Contractor Personnel shall report to the 81 SFS/Pass & ID with a photo ID issued by a federal/state organization (i.e. Driver’s License, State ID card, U.S. Passport, etc.). IAW the Real ID Act, individuals will no longer be able to access Air Force installations with a state-issued identification card or driver's license from Minnesota, Missouri, Washington or American Samoa beginning 15 Aug 2016. If no approved photo ID is shown, a badge will not be issued.

1.10.2.3.6. Change in Employee Entry/Access Status (Deletions).

a. No later than five workdays after a change in status for Contractor Personnel requiring entry/access, the Contractor shall return identified badges to the 81 SFS/Pass & ID.

b. The Contractor shall notify the Contractor Personnel of their change in status for entry/access.

c. Unfavorable fingerprints shall constitute immediate deactivation of the issued badge(s) to the disqualified Contractor Personnel.

(1) 81 SFS may confiscate badge(s) of the Contractor Personnel present on base at the time of the unfavorable result notification. 81 SFS may escort the Contractor Personnel from KAFB IAW Security Forces guidelines.

(2) 81 SFS/Pass &ID shall notify Contractor of an unfavorable fingerprint result and request the Contractor to return the badge IAW this PWS (unless already confiscated).

1.10.2.3.7. Badge Loss/Replacement.

a. Contractor Personnel requiring a replacement badge shall contact the 81 SFS/Pass &ID at 228-377-3844 to schedule a badge appointment.

b. Lost badge(s) require a signed letter from the Contractor and Contractor Personnel that lost the badge requesting replacement of badge(s) due to loss or damage.

1.10.2.3.8. Contract Completion, Return of Badges. No later than five workdays after contract completion, the Contractor shall return all badges to 81 SFS/Pass & ID. All badges are returned collectively by the Contractor, not incrementally/individually by the Contractor Personnel. The badge turn-in shall identify the contract name.

1.11. RECORDS: The Contractor shall create, maintain, and provide Government-owned/Contractor-held records, regardless of media, in performance of this contract IAW the following directives:

AFI 33-322, Records Management and Information Governance Program, 27 Jul 2021

Air Force Information Management System database (AFRIMS) (access through the Air Force Portal at https://www.my.af.mil/afrims/afrims/afrims/rims.cfm) Air Force Electronic Records Management Solution

1.11.1. The Contractor shall segregate the Government-owned records from the Contractor-owned records and identify all records required to be created by the PWS.

1.11.2. The Contractor maintains and disposes of records IAW the AF records disposition schedules.

1.11.3. Upon completion of this contract, all Government-owned/Contractor-held records (regardless of media) received, created, maintained, or provided in the performance of the PWS shall be turned over to the Government. Background electronic data and records specified for delivery to the contracting agency must be accompanied by sufficient technical documentation and software to permit the Air Force to use the data. In the event of default or non-performance, the Government will have access to all records in order to ensure mission support is not interrupted.

1.11.4. Contractor-Owned Records. The Contractor shall maintain records that relate exclusively to the Contractor’s internal business or are of a general nature not specifically related to the performance of work under the contract separately from the Government-owned records.

1.11.5. Freedom of Information Act (FOIA) Program. The Contractor shall comply with the requirements of DoDM 5400.07_AFMAN 33-302, Freedom of Information Act Program, 27 April 2018. If the Contractor receives a FOIA request, the Contractor shall ensure it is delivered immediately to the base FOIA manager (81 CS/SCOK) for processing. The FOIA manager will task a Government official who, as the authorized official, will make the decision on releasing Government records.

1.11.6. Privacy Act Program. The Contractor shall create, maintain, and destroy Privacy Act data IAW AFI 33-332, The Air Force Privacy and Civil Liberties Program, 9 March 2020, and Privacy Act systems of records notice(s) (http://dpcld.defense.gov/Privacy/SORNs.aspx). The Contractor shall not create or maintain a Privacy Act system of records prior to public notice. If the Contractor receives a Privacy Act request, the Contractor shall be responsible for searching for the records and providing those records to a Government official who, as the authorized official, will make the decision on releasing the Government records.

1.11.7. Functional Requests. A functional request is a written request for DoD records received from any person (including a member of the public), or a business that does not cite either the FOIA or Privacy Act.

The Contractor shall be responsible for searching for the records and providing those records to a Government official who, as the authorized official, will make the decision on releasing the Government records.

1.11.8. For Controlled Unclassified Information (CUI). When creating paper documents containing sensitive information, add “Controlled Unclassified Information” at the top of the document and the following statement at the bottom: The information herein is Controlled Unclassified Information (CUI) which must be protected under the Freedom of Information Act of 1966 and Privacy Act of 1974, as amended. Unauthorized disclosure or misuse of the PERSONAL INFORMATION may result in criminal and/or civil penalties. Shred documents containing sensitive information when the disposition has been met.

1.12. PHYSICAL SECURITY: The Contractor shall safeguard all Government property, including controlled forms provided for Contractor use. At the close of each work period, Government equipment, facilities, and other valuable materials shall be secured.

1.13. OPERATIONAL SECURITY (OPSEC):

1.13.1. Critical Information. The contractor shall safeguard critical information identified by the 81 CS and assist in identifying any specific data, systems, and processes that, if compromised, could significantly harm the organization. This includes but not limited to:

1.13.1.1. Network Infrastructure.

1.13.1.1.1. Network Diagrams. Detailed layouts of network architecture, including servers, routers, switches, and connections. This reveals vulnerabilities and potential attack vectors.

1.13.1.1.2. IP Addresses. Public and private IP addresses used within the network can be used for targeting attacks or mapping the network.

1.13.1.1.3. System Configurations. Details about operating systems, software versions, security settings, and configurations can expose vulnerabilities.

1.13.1.1.4. Bandwidth Capabilities. Information about the capacity and usage of network bandwidth could be used to plan disruptions or identify periods of high traffic for exploitation.

1.13.1.2. User Data.

1.13.1.2.1. Usernames and Passwords. Access credentials are highly sensitive and should be protected at all costs.

1.13.1.2.2. Traffic Data. Information about user activity, including websites visited, files accessed, and communication content, can reveal sensitive operations or personal information.

1.13.1.2.3. Location Data. If applicable, data about user locations derived from wireless connections could be used for tracking or targeting.

1.13.1.3. Physical Security.

1.13.1.3.1. Facility Locations. Specific addresses or detailed descriptions of buildings housing critical infrastructure can make them targets.

1.13.1.3.2. Security Procedures. Information about access control measures, guard schedules, or surveillance systems can be used to bypass security.

1.13.1.4. Operational Information.

1.13.1.4.1. Maintenance Schedules. Knowledge of when systems are offline for maintenance could be exploited to cause disruptions or gain unauthorized access.

1.13.1.4.2. Incident Response Plans. Details about how the organization responds to security incidents could be used to hinder mitigation efforts.

1.13.1.4.3. Contract Details. Sensitive information within the PWS itself, such as specific technologies used, costs, or timelines, could be valuable to competitors or adversaries.

1.13.1.5. Personal Information.

1.13.1.5.1. Employee Rosters. Lists of names, contact information, or roles within the organization could be used for social engineering attacks or to target individuals with specific knowledge.

1.13.1.5.2. Security Clearances. Information about the security clearances held by personnel could be used to assess the sensitivity of the information they have access to.

1.13.2. Threat Analysis: 81 CS shall provide a brief analysis of potential adversaries and their capabilities.

1.13.3. OPSEC Measures: 81 CS will detail specific countermeasures the contractor must implement beyond basic training, such as:

1.13.3.1. Information Handling Procedures. Secure storage, transmission, and disposal of sensitive information

1.13.3.2. Incident Reporting. Clear processes for reporting suspected or actual OPSEC breaches.

1.13.3.3. Social Engineering Awareness. Training to recognize and resist social engineering attempts.

1.13.4. OPSEC Training.

1.13.4.1. Contractor personnel shall complete unit specific OPSEC in-processing training provided by the 81 CS Unit OPSEC Coordinator within 30 calendar days of reporting for duty. Training must be documented on the DD Form 254 - Contract Security Classification Specification for classified contracts.

1.13.4.2. All Contractor personnel shall complete annual refresher OPSEC awareness training provided by the 81 CS OPSEC Coordinator.

1.13.5. Disclosure of Information.

1.13.5.1. The Contractor shall not release to anyone outside the Contractor’s organization any unclassified information, regardless of medium (e.g., film, tape, document, etc.), pertaining to or execution of any part of this contract or any program related to this contract, unless:

1.13.5.1.1. The CO, 81 MSG/CC, or 81 CS Unit OPSEC Coordinator has given prior written approval; or

1.13.5.1.2. The information is otherwise in the public domain before the date of release.

1.13.5.2. Requests for approval shall identify the specific information to be released, the medium to be used, and the purpose for the release. The Contractor shall submit the request to the CO, COR, 81 MSG/CC, or 81 CS Unit OPSEC Coordinator at least 45 days before the proposed date for release.

1.13.5.3. Subcontractor OPSEC Requirements. The Contractor shall ensure that all OPSEC requirements specified in this PWS, including but not limited to those outlined in prior sections are flowed down to all subcontracts at every tier. This includes the requirement for subcontractors to submit requests for authorization to release information through the prime Contractor to the CO, the 81 MSG/CC, or 81 CS Unit OPSEC Coordinator, as specified in Section 1.13.3.2.

1.14. LEVEL I ANTI-TERRORISM (AT) AWARENESS TRAINING: IAW DFARS 252.204-7004,

Contractors and their employees are required to complete the computer-based Level 1 Anti-Terrorism Awareness Training found at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf. Training shall be completed within 30 days of acquiring access, and annually thereafter. Contractor shall submit an initial and then annual report on completed training to the COR and Contracting Officer.

1.15. SMOKING IN AETC FACILITIES: Contractors are advised that the Commander has placed restrictions on the smoking of tobacco products in AETC facilities. AFI 48-104, Tobacco Free Living, 10 Jul 2019, outlines the procedures used by the commander to control smoking in our facilities. Contractors and visitors are subject to the same restrictions as Government personnel. Smoking is permitted only in designated smoking areas.

1.16. ENVIRONMENTAL MANAGEMENT SYSTEM (EMS): All Contractor personnel shall complete Environmental Management System (EMS) Awareness training prior to commencement of any activities.

Training is available through the Air Force Advanced Distributed Learning Service (ADLS), the Environmental Awareness Course Hub (TEACH), or through the Environmental Office (KBOS/CEV).

1.17. HAZARDOUS MATERIALS: If hazardous materials will be used in the execution of this contract, the Contractor shall be required to obtain authorization from the Installation Hazardous Materials Management Program before ordering or purchasing the hazardous product, IAW AFMAN 32-7002, Environmental Compliance and Pollution Prevention, 3 Feb 20. This authorization process may take up to two weeks, which should be considered in the performance period of this contract.

1.18. PROFESSIONAL RELATIONSHIPS AND CONDUCT:

1.18.1. Contractors shall comply with the provisions of AFI 36-2909, Air Force Professional Relationships and Conduct, 13 Nov 2019 and the AETC supplement to AFI 36-2909, and shall take immediate action to resolve violations of the prohibition on unprofessional relationships.

1.18.2. Unprofessional relationships include relationships involving recruiters, instructors, staff, applicants, recruits, trainees, cadets, students (to include international military students), and Airmen who participate in the Recruiter Assistance Program (RAP). Whether pursued on-duty or off-duty, relationships are unprofessional when they detract from the authority of superiors or result in (or reasonably create the appearance of) favoritism, misuse of office or position, or the abandonment of organizational goals for personal interests. Unprofessional relationships may include relationships between officers; between enlisted members; between officers and enlisted members; between recruiters and recruits, applicants, or RAP participants; between RAP participants and recruits or applicants; and between military personnel and civilian employees or contractor personnel.

1.19. SAFETY:

1.19.1. Obligations. Contractors shall comply with the Occupational Safety and Health Act (OSHA, Public Law 91-596) and the resulting standards, OSHA Standards 29 CFR 1910 and 1926. The detailed provisions of the act for accident prevention are directly applicable to all Contractor operations.

Contractors shall comply with applicable DAFMAN 91-203, Air Force Occupational Safety, Fire, and Health Standards, 24 March 2022. Prime Contractors are also responsible for ensuring any sub-contractors also adhere to OSHA Guidance. OSHA compliance officers visit Contractor worksites on the installation.

1.19.2. Responsibilities. Following is a list of responsibilities for Contracting, Contractor, and Wing Safety personnel.

a. Contractor Responsibilities.

(1) Contractors are responsible for ensuring OSHA and Air Force safety requirements are followed.

(2) Contractors must report all accidents involving Air Force people, property, or equipment damage, and any Contractor personnel injured in the performance of the Air Force contract to the CO and COR.

(3) Take immediate corrective action to comply with safety regulations if informed of a violation by the CO or COR.

b. Contracting Officer (CO) Responsibilities.

(1) Inform Contractor of non-compliance with safety regulations, which may cause injury to Air Force personnel or property.

(2) Notify Wing Safety of any injuries or damage to AF property reported by the

Contractor, in performance of an Air Force contract.

c. Wing Safety Responsibilities.

(1) 81st Training Wing Safety Personnel will periodically monitor Contractor operations to ensure safety regulation compliance as it applies to Air Force personnel and equipment.

(2) Wing Safety personnel are available to the CO for technical assistance on matters pertaining to accident prevention.

(3) Notify the CO if a safety procedure or condition exists which requires correction by the Contractor.

1.19.3. Safety Rules. Contractors shall pay particular attention to the following safety rules and ensure strict compliance while on the installation.

a. General Safety Rules While on the Installation.

(1) Traffic Rules While on the Installation. All drivers, mobile equipment, and vehicles must comply with applicable federal, state, and local laws.

(a) Seat belts are mandatory for all passengers as well as drivers.

(b) An approved bicycle helmet is required to be properly worn while riding bicycles on the installation.

(c) Drive the speed limit:

i. Base proper speed limit is 25 mph or as otherwise posted.

ii. Housing area speed limit is 15 mph.

iii. Parking lot speed limit is 5 mph.

(d) Distracted driving. Vehicle operators on Keesler Air Force Base and operators of government-owned vehicles whether on or off the installation will not use cell phones or other portable electronic devices or any device function unless the vehicle is safely parked or unless the driver uses a hands-free device that does not require touching the cell phone or other portable electronic device. Note that using the speakerphone function of a cell phone while holding the device is not considered "hands-free".

(2) Park in designated areas and IAW Keesler AFB Instruction (KAFBI) 31-218, Installation Traffic Code.

(3) Upon encountering troop formations on the installation:

(a) Vehicles must stop when approaching an active marching formation or closer than 50 feet.

(b) It is unlawful to pass a marching formation.

COMMERCIAL WIRELESS INTERNET SERVICES:

2.1. DESCRIPTION OF SERVICES: Contractor shall provide broadband internet/wireless service at specified speeds with 99% uptime per month, within six categories as outlined below:

• Economy – minimum 500MB/s down 3 MB/s up

• Standard – minimum 1 GB/s down 5 MB/s up

• Enhanced – minimum 2 GB/s down 6 MB/s up

• Premium - minimum 4 GB/s down 500 MB/s up

• Ultra - minimum 10 GB/s down 1 GB/s up

• Ultra Premium – minimum 20 GB/s down 4 GB/s up.

2.1.1 ACCOUNT MANAGEMENT: The Contractor shall provide guest account management for commercial internet/Wi-Fi.

2.1.1.1 WIFI USER AGREEMENT: The Contractor shall be responsible for generating, maintaining , and displaying a Wi-Fi User Agreement for all users accessing the provided commercial internet service.

The agreement must be automatically presented to any new user attempting to connect to the network and shall require user acknowledgement prior to granting access. The agreement must include, at a minimum, terms of acceptable use, privacy notice, and limitations of liability.

2.2. SERVICE REQUESTS: Customers shall submit all requests for new installation to the 81st Communications Squadron (81 CS). The request must be approved for installation by the 81 CS. Once approval is granted, the COR shall notify the contractor of installation request. Contractor shall have ten

(10) working days to provide cost estimate and propose technical solutions to the COR. Installation of the commercial internet services shall be completed within 60 days of the cost estimate approval and funding.

2.3. REPAIR REQUESTS: All user requests for repairs shall be submitted to the COR who will notify the contractor of repairs needed. Contractor shall respond within one (1) hour during duty hours or by 8:30 a.m. on the next duty day if the request is received within the last hour of business. Contractor shall notify the COR within twenty-four (24) hours if a request for service or repair is not completed or not otherwise resolved to the user’s satisfaction. Contractor shall troubleshoot outages to identify the source of the outage. Outages caused by Government provided property shall be the responsibility of the Government to resolve and correct.

2.4. INTERRUPTION OF SERVICE: Contractor shall at all times maintain the system in good condition and repair to provide uninterrupted service in conformance with all standards and requirements.

Contractor shall limit to the shortest time possible any interruption of service for the purpose of maintaining, repairing, or upgrading the system. Preplanned interruptions shall be preceded by written notice to the COR and shall occur during periods of lower usage times (after normal duty hours if allowable). The COR shall be notified five (5) working days in advance of expected interruption of service. Said period shall begin when the contractor receives notice from a user that service has been interrupted or when the contractor has actual or constructive notice of said interruption, whichever is earlier, and shall cease when the service has been restored to the user.

2.5. COMPLAINTS: Contractor shall respond to user complaints within five (5) working days. The contractor shall maintain written records of all complaints received during the performance of the contract.

Written records shall include the date of complaint, identity of the user, the nature of the complaint, and the contractor’s response.

2.6. PAYMENTS: Payment for installation and/or service of commercial internet will be done with Government Purchase Card (GPC) between the COR and the contractor for all purchases under the allowable GPC amount of $10,000. Contractor shall provide a quarterly funds expenditure report (CDRL A002) to the COR and CO that shall include a list of account numbers, organization ID’s, an account Point of Contact (POC) and email address, subscribed service, and payment amount.

2.6.1. All installation or commercial internet service amounts over the GPC allowable amount shall be estimated by the contractor and completed by a separate contract action. These contract actions shall also be included in quarterly funds expenditure report (CDRL A002) submitted to the COR and CO.

2.7. COMMERCIAL WIRELESS INTERNET SERVICE INSTALLATION: Contractor shall provide installation of commercial wireless internet at various locations on KAFB. Contractor shall include all labor, tools, parts, transportation, materials, and documentation necessary to provide installation of these services.

2.7.1. INTERIOR INSTALLATION: Wireless Access Points (WAPs) shall be installed on the ceiling unless otherwise approved by the COR. Cables shall be concealed behind ceiling and walls and not be draped across ceilings or run along interior walls/baseboards, unless approved by the COR. WAP quantities and locations shall be determined by the contractor to provide coverage of the requested areas within each facility.

2.7.2. BANDWIDTH DETERMINATION: The contractor shall make a recommendation of facility service bandwidth based on Government stated quantity of facility users and intended usage. The COR has final determination of facility service bandwidth.

2.7.3. POINT OF PRESENCE: Contractor’s point of presence shall be in the main distribution building to five (5) other buildings with further distribution to requested edge buildings. There will be a full server rack available for use. Contractor shall be expected to utilize any existing racks prior to expansion. In the event no space is available in existing racks, floor space will be provided for additional contractor-provided racks to be installed at contractor expense. Cable routing will also be at contractor expense. KAFB will provide building floor plans when service is requested in each building. KAFB plans on having the Internet installed in phases/buildings, so floorplans will be provided for each task order execution. Ceiling reflection plans are not available.

2.7.4. FACILITY CONNECTIVITY: KAFB shall provide building-to-building fiber connectivity from the main distribution building. It is the responsibility of the contractor to identify/troubleshoot outages to verify if it is their lines/equipment (i.e., the company’s own fiber lines to the main distribution building and the lines and equipment installed in each individual building for each task order). If after the contractor verifies the outage is not due to their lines and/or equipment, it is the Government’s responsibly to further troubleshoot the Government owned fiber lines going between each building which will be done by KAFB personnel.

2.7.5. USER CONNECTIVITY: Users shall be transferred to the closest WAP within a facility. IP address leasing shall be limited to one (1) hour.

2.7.6. SERVICE SUMMARY: Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. The performance objectives will be measured based on customer feedback, Government surveillance, and Corrective Actions Reports (CAR).

SS Performance Objective

PWS

Section Performance Threshold

Method of Assessment

1. Deliver Commercial Internet Services at specified speeds.

2.1. Available at

specified speeds with 99% uptime per month.

(Unless the outage is caused by an act of

Customer Complaint

God or Nature).

2. Respond to new service request within specified timeframe.

2.2. Specified timeframe

is ten (10) working days.

Customer Complaint

3. Provide installation of commercial internet services.

2.2. Specified timeframe is

60 days of the Customer approved cost estimate.

Customer Complaint

4. Respond to requests for repair within specified timeframe.

2.3. 1. Duty Hours:

Within one (1) Hour

2. No later than

8:30 a.m. Next Duty Day if request is received within the last hour of business

5. COR shall be notified in advance of an interruption of service within a specified timeframe.

2.4. Specified

timeframe is five (5) working days.

Customer Complaint

6. Respond to user trouble tickets within a specified timeframe.

2.5. Specified timeframe

is five (5) working days.

GOVERNMENT PROVIDED PROPERTY:

3.1. GOVERNMENT PROVIDED PROPERTY: The Government will provide building-to-building fiber connectivity, power, air conditioning and adequate space for service and distribution equipment, and other necessary equipment not to exceed 90 square feet in any given building where service may be required. Prior coordination with building custodian and 81 CS (if for joint use of a communications closet) and approval of COR is required.

3.2. FACILITIES: Any facilities the contractor shall request for use during the performance of this PWS shall be requested through the COR. This PWS makes no provision for facilities located on KAFB.

DEFINITIONS & ACRONYMS:

4.1. DEFINITIONS:

4.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

4.1.2. CONTRACTING OFFICER (CO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

4.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

4.1.4. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

4.1.5. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

4.1.6. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

4.1.7. QUALITY CONTROL PLAN (QCP). All necessary measures taken by the contractor to assure that the quality of an end product or service shall meet contract requirements.

4.1.8. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

4.1.9. UPTIME. Uptime is a measure of an application or website availability to its end users.

4.1.10. WORK-DAY. The number of hours per day the contractor provides services in accordance with the contract.

4.1.11. WORK WEEK. Monday through Friday, unless specified otherwise.

CONTRACT DATA REQUIREMENTS LIST (CDRL) DELIVERABLES:

5.1. STATUS REPORT (CDRL A001): Contractor shall submit a monthly status report of commercial internet service to the COR and CO. The status report shall include all service requests, service failures, and maintenance services for the month to include (1) the date and time of service requests and the date and time of response to the service requests, and (2) the date, approximate time, and duration, type, and probable cause of all service failures due to causes other than routine testing or maintenance. The contractor shall provide log no later than the first Friday of the first full work week of each month by 1:00 p.m. Central Standard Time (CTS).

5.2. FUNDS EXPENDITURE REPORT (CDRL A002): Contractor shall submit a quarterly funds expenditure report to the COR and CO in accordance with paragraph 2.6. The quarterly funds expenditure report shall include a list of account numbers, organization ID’s, an account POC (with email address), subscribed service, and payment amount. Contractor shall provide the funds expenditure report no later than the Friday of the first full work week of each month by 1:00 p.m. CST of each quarter.

5.3. PERSONNEL INFORMATION ROSTER (CDRL A003): Contractor shall provide a primary and alternate personnel to manage and oversee PWS. Names of primary and alternate (who shall act for primary personnel in his/her absence) and telephone numbers where these persons may be contacted before, during, or after normal work hours. The Contractor shall provide the personnel information roster in accordance with paragraph 1.6 no later than five (5) business days after contract award.

5.4. QUALITY CONTROL PLAN (CDRL A004): Contractor shall submit a QCP to the COR and CO in accordance with paragraph 1.8. Contractor shall provide the QCP no later than ten (10) business days after contract award.

5.5. SAFETY & HEALTH PLAN (CDRL A005): Contractor shall submit a Safety and Health Plan to the COR and CO in accordance with paragraph 1.9.1. Contractor shall provide the Safety and Health Plan no later than ten (10) business days after contract award.

CDRL Description Frequency

A001 Status Report Monthly

A002 Funds Expenditure Report Quarterly

A003 Personnel Information Roster Initial, as needed

A004 Quality Control Plan Once

A005 Safety & Health Plan Once