Attachment 0025 PWS Annex C - Transportation PRS.docx

PWS Annex C - Transportation Performance Requirement Standards (PRS)

TRANSPORTATION - GENERAL

5.26.3 Provide reports and statistical data Timeliness: Reports and statistical data delivered by the due date.

Quality: IAW DLRS ITD-01 Accurate and complete Surveillance activity report

Lot: Inspect reports submitted per quarter.

AQL: 95%

PERSONAL PROPERTY OPERATIONS

5.27.1 The contractor shall operate a multi-service Personal Property Processing Office (PPPO) in accordance with Defense Transportation Regulation (DTR) 4500.9-R, Joint Travel Regulation (JTR), and other service-specific governing regulations.

Timeliness: Disposition documents will be completed prior to the 180th day following the end of the current contract.

Quality: Disposition instructions for shipments on-hand after the end of contract period will be complete and accurate.

Surveillance activity report

All shipment remaining after expiration of current contract at time of surveillance.

AQL: 100%

5.27.1 Process Incentive Payments and Reimbursements.

Timeliness: Payments and reimbursements will be submitted to the Government rep, within 3 business days of receipt.

Approved payments and reimbursements will be forward to BMO daily and to DFAS weekly.

Quality: Incentive payments and reimbursements will be accurately prepared using applicable government rates in effect at the time of the move and a complete copy will be provided to QAE upon request.

Weights will be entered accurately and completely into AIS.

Random sampling

Each reimbursement completed at time of surveillance.

AQL: 100%

5.27.1 Statement of Accessorial Services performed.

Timeliness: Submit 619 receipt from TSP statement of accessorial services performed will be submitted to government rep, within 5 business days of receipt and to QAE upon request.

Quality: Shipment documents will correspond to the appropriate shipment record.

Random sampling

Lot: Each statement of accessorial services performed at time of surveillance.

AQL: 100%

5.27.1 Process payments for additional services.

Timeliness: Approved SF 1034 submitted to DFAS within 3 business days of receipt from Government representative.

Quality: Services performed are verified as rendered. SF 1034 is accurate and complete.

Random sampling

Lot: Each SF 1034 completed at time of surveillance.

AQL: 100%

5.27.1 Process certified NTS quarterly invoices from TSP.

Timeliness: Invoices will be submitted to the appropriate DFAS and BMO within 3 business days of receipt from Government representative.

Quality: NTS Quarterly invoice will be accurate, current, and complete.

Random sampling

Lot: Each invoice in process or completed at time of surveillance.

AQL: 95%

5.27.1 Statement of Accessorial Services performed Timeliness: Approved SF 1034 submitted to DFAS within 3 business days of receipt from Government representative.

Quality: Services performed are verified as rendered. SF 1034 is accurate and complete.

Random sampling

Lot: Each SF 1034 completed at time of surveillance.

AQL: 100%

5.27.2 Counsel customers Timeliness: In conjunction with shipment application and/or movement request.

Quality: Customers will be counseled IAW DTR Part IV, and/or service guidance. Copy will be provided to QAE on request.

Random sampling

Lot: Counseling completed at the time of surveillance.

AQL: 99%

5.27.2 Counsel personnel on entitlements and procedures for pickup, delivery and/or storage of personal property/household goods Timeliness: Personnel counseled with 3 hours of arrival/walk-in time and/or 1 hour of appointment time

Random sampling

Lot: Percent of personnel counseled within 3 hours of arrival/walk-in time; percent counseled within 1 hour of appointment time.

AQL: 90%

5.27.3 Provide Specialized, Expedited Assistance for Sensitive circumstances Timeliness: To meet member/family member’s needs.

Quality: Blue Bark shipments will be handled IAW DTR Part IV, 410-E, and a complete copy will be provided to QAE on request.

Random sampling

Lot: Blue Bark/Sensitive shipments Completed at the time of surveillance.

AQL: 100%

5.27.4 Route and award personal property shipments for pick up.

Timeliness: Personal Property will be routed and awarded prior to pick up date in shipment application.

Quality: IAW DTR Part IV requirements Random sampling

Lot: Each shipment or storage lot offered for acceptance.

AQL: 100%

5.27.6 Prepare shipment applications and personally procured movement (PPM) Requests.

Timeliness: Assist DPS customers when required.

Quality: Will be completed IAW DTR Part IV and governing service regulations and a complete copy will be provided to QAE on request.

Random sampling

Lot: Shipments applications and self-movement requests completed at the time of surveillance.

AQL: 95%

5.27.9 Collect Excess Costs.

Timeliness: DD 139 prepared within the same week excess costs are discovered / determined; approved 139 will be submitted to DFAS as required. DD1131 prepared in the same week monies are received; submitted to Government rep, for deposit weekly.

DD Form 139 or DD Form 1131 will be prepared and maintained completely and accurately. Provide a copy to QAE upon request.

Random sampling

Lot: Collection forms completed at time of surveillance.

AQL: 100%

5.27.9 Process request for extension of travel and transportation entitlements.

Timeliness: Review and forward to Government rep, within 5 business days of receipt.

Approved requests will be returned to the requestor the next business day.

Quality: Requests will be reviewed for eligibility. Requests forwarded to ITO will be complete, accurate, and contain all appropriate supporting documents/copies required by the JTR and an approval/recommendation letter for ITO signature and provide a copy to QAE upon request.

Random sampling

Lot: Each extension in process or completed at time of surveillance.

AQL: 90%

5.27.9.1 Process change in destination Requests.

Timeliness: Initiate tracer action Diversions: Initiate diversion immediately upon notice of change in destination.

Delivery from SIT/DPM Warehouse: Coordinate the release from warehouse within 5 days of receipt of request for shipment.

Quality: Certificates of diversion, Certificates for Long Delivery-Out-of-SIT, and DPM reshipment instructions prepared, completed, approved and distributed accurately and completely and a complete copy will be provided to QAE on request.

Radom sampling

Lot: Each change in destination in process or completed at time of surveillance.

AQL: 95%

5.27.10.3 Arrange Shipping or Storage Timeliness: The service order will be completed IAW DTR. Renewals/renegotiations will be completed 1-15 October of each year. Default/Transfer completed IAW RSMO guidance.

Quality: NTS is offered IAW DTR.

Surveillance Activity Report

Lot: Inspect new service order

AQL: 99%

PASSENGER MOVEMENTS

5.28.1 Process Commercial Invoices.

Timeliness: Approved invoices and supporting documents will be submitted to the COR within 3 business days of receipt from TSP.

Quality: TSP charges will be complete and verified correctly before submitted to COR completely reviewed before submission to COR.

Random sampling Lot: Each commercial ticket invoices in process or completed at time of surveillance.

AQL: 100%

5.28.1 Process Individual/Family passenger movement requests.

Timeliness: Requests will be processed and completed to meet passenger’s departure and arrival requirements.

Quality: Mode of travel will be based on individual/family travel requirements and entitlements.

Random sampling

Lot: Passenger movement requests in process or completed at time of surveillance.

AQL: 97%

5.28.1 Process overseas travel requests.

Timeliness: Port calls and changes processed to meet customers travel requirements.

Quality: Port call request or orders processed accurately and completely.

Random sampling

Lot: Each port call request being processed or completed at time of surveillance.

AQL: 97%

5.28.1 Prepare port call request Timeliness: Port call requests processed to meet customers travel requirements.

Quality: Port call requests to CTO for commercial airline travel will be processed completely and accurately.

Random sampling

Lot: Each port call request In process or completed at time of surveillance.

AQL: 97%

5.28.5 Reconcile centralized billing accounts and certify payment by DFAS Timeliness: Reconcile and submit to DFAS within 15 calendar days. NOTE: Certify CBAs within 5 working days of hard copy receipt for DTS Accounts, and 10 days for manual accounts. FMR standard of 30 days still applies for processing.

Random sampling

Lot: Percent of CBAs reconciled and submitted to DFAS within 15 calendar days

AQL: 90%

FLEET MANAGEMENT OPERATIONS

5.29.1 Control & Account for GSA vehicles, keys, and credit cards report loss/abuse Timeliness: By COB daily notify COR upon discovery.

Quality: Complete & accurate Random sampling

Lot: Each GSA vehicle hand receipt completed at time of surveillance.

AQL: 99%

5.29.1 Maintain hand receipts on GSA vehicles Timeliness: Hand receipts updated annually, as a minimum.

Quality: Complete & accurate Random sampling

Lot: Each GSA vehicle hand receipt completed at time of surveillance.

AQL: 98%

5.29.1 Pick up and deliver vehicles Timeliness: Vehicles pickup within (5) business days when notified.

Quality: Pick up & delivery to designated area.

Random sampling

Lot: Each vehicle requiring pickup and delivery completed at time of surveillance.

AQL: 98%

5.29.1 Maintain a copy of justification on each motor vehicle utilized for official use and notify users when it is due to expire excluding LSEV.

Timeliness: Annually

Quality: Justification must meet the requirements of AR 58-1.

Random sampling

Lot: GSA vehicle justifications prepared each year.

AQL: 100%

5.29.4 Operate buses and other non-tactical vehicles Timeliness: To meet mission requirements.

Quality: Vehicles operated safely.

Random sampling

Lot: Each special mission requirement completed at time of surveillance.

AQL: 99%

5.29.11 Schedule for Maintenance of GSA vehicles.

Timeliness: Users notified 5 business days prior to scheduled maintenance date

Quality: Scheduled maintenance performed.

Surveillance activity checklist

Lot: Each GSA vehicle requiring maintenance completed at time of surveillance.

AQL: 95%

UNIT MOVEMENTS

5.30.1 Provide necessary assistance to the Unit Movement Coordinator (UMC) with unit movement data maintenance and movement planning.

Timeliness: Meet UMC’s processing times.

Quality: All unit moves completed as required.

Surveillance activity checklist

Lot: Each unit move

AQL: 97%

5.30.1 Document loaded equipment Properly Timeliness: Upon completion of loading.

Quality: Load data will be obtained complete and accurate.

Random sampling

Lot: Each piece of equipment loaded in process or completed at time of surveillance

AQL: 99%

5.30.1 Utilize Radio Communications Timeliness: At all times during unit movement.

Quality: Radios are operational during unit movements.

Random sampling

Lot: Inspect transportation operation in process or completed at time of surveillance.

AQL: 95%

5.30.2 Assist and advise unit movement planning and coordination Timeliness: Meet UMC’s processing times.

Quality: Assist and advise UMO training 100 percent of the time Random sampling

Lot: Each unit move

AQL: 100%

CARGO MOVEMENTS

5.31.1 Route military cargo and equipment.

Timeliness: To meet mission requirements

Quality: Shipment will be routed IAW DTR PART II. Data entry into ETA/FAST/GFM CMOS will be accurate and complete.

Random sampling

Lot: Each shipment competed at time of surveillance.

AQL: 100%

5.31.2 Hazardous materials, oversized, sensitive items properly identified, documented, marked, labeled, and/or placarded

Timeliness: Prior to preparation of GBL/CBL.

Quality: Certified HazMat preparers are verified; documents are complete and accurate.

Random sampling

Lot: Each hazardous materials, oversized, sensitive shipments in process or completed at time of surveillance.

AQL: 100%

5.31.3 Operate MHE to upload/Download equipment

Timelines: Prior and during execution of CBL.

Quality: Certified MHE operators on hand.

Random Sampling Lot: Each piece of cargo/equipment loaded/unloaded

AQL: 100%

Quality: Completeness of CBLs, ETRR, and Air Clearances

Random Sampling Lot: Percentage of CBLs completed

AQL: 100%

Quality: Document GOCARE activities Random Sampling Lot: Percentage of GOCARE reports

AQL: 100%

ARRIVAL/DEPARTURE AIRFIELD CONTROL GROUP (A/DACG)

5.32.1 Monitor & report airfield arrivals and departures Timeliness: Notified same day.

Quality: Convoys, equipment, buses, baggage trucks, and personnel accurately, and completely reported.

Random sampling Lot: Each arrival & departure at completed at time of surveillance.

AQL: 100%

5.32.2 Generate wheels up/wheels down reports Timeliness: Generate reports within 1 hour of wheels up/wheels down

Random sampling Lot: Percentage of wheels up/wheels down reports generated within 1 hour

AQL: 95%

5.32.2 Operate tactical and non-tactical support vehicles Timeliness: To meet mission requirements.

Quality: Vehicles & equipment will be operated safely by authorized licensed personnel.

Random sampling

Lot: Vehicle & equipment operations completed at time of surveillance.

AQL: 100%

5.32.2 Direct loading/Off-loading of passengers and cargo Timeliness: In conjunction with mission timelines.

Quality: Safely direct & escort to designated location.

Random sampling

Lot: Each mission completed at time of surveillance.

AQL: 100%

5.32.2 Assist with Air Force Joint inspections as required/requested Timeliness: To meet mission requirements.

Quality: Vehicles will be properly weighed, marked, placarded, loaded, placed, and tied down.

Surveillance activity checklist

Lot: Inspect aircraft mission joint inspection.

AQL: 100%

5.32.2 Conduct Technical oversight Timeliness: IAW mission requirements.

Quality: Vehicles will be properly weighed, marked, placarded, loaded, placed, and tied down.

Random sampling

Lot: Inspect aircraft mission joint inspection.

AQL: 100%

5.32.2 Perform aircraft boarding requirements.

Timeliness: To meet mission requirements.

Quality: Equipment will be properly weighed, marked, labeled, placarded, and documented prior to loading.

Equipment will be safely loaded IAW approved load plans. Equipment tie-down, blocking, and bracing will be IAW industry practice.

Surveillance activity report

Lot: Inspect deployment/training exercise.

AQL: 100%

CONTAINER YARD OPERATIONS

5.33.1 Download, upload, reposition, retrieve, and transport containers Timeliness: To meet training exercise/deployment requirements with no additional commercial charges being incurred.

For non-deployment movement, when current scheduled workload permits support.

Quality: Containers placed safely and correctly at designated location.

Random sampling

Lot: Each container transported in process or completed at time of surveillance.

AQL: 99%

5.33.1 Issue & Receive ISO containers & MILVANS Timeliness: Control document prepared for each asset at the time of transfer.

Quality: Completely & accurately.

Random sampling

Lot: Each control document in process or completed at time of surveillance.

AQL: 100%

5.33.1 Inspect & certify ISO containers.

Timeliness: NLT 2 1/2 years from date of last certification.

Quality: To meet international CSC standards.

Random sampling

Lot: Each ISO container in process or completed at time of surveillance.

AQL: 95%

5.33.1 Arrange for scheduled and/or emergency maintenance of light sets.

Timeliness: Scheduled: IAW manufacturer’s recommendation Emergency: Same day

Quality: Required maintenance scheduled.

Random sampling

Lot: Each light set scheduled for maintenance at time of surveillance.

AQL: 100%

5.33.1 Reposition or retrieve light sets Timeliness: Within 48 hours of directive.

Quality: Lights sets relocated safely to designated location.

Random sampling

Lot: Number of light sets repositioned/retrieved or completed at time of surveillance.

AQL: 95%

5.33.2 Conduct inventory of ISO containers and light sets Timeliness: Containers: Inventoried & reported quarterly.

Light sets: Reported NLT 5th business day of each month.

Quality: Completely & accurately Random sampling

Lot: Each inventory completed at time of surveillance.

AQL: 99%

5.33.2 Manage containers Timeliness: 100 percent of containers used for movement are ISO compliant prior to use

Random sampling

AQL: 90%

RAIL OPERATIONS

5.34.1 Perform operator level maintenance on on-hand government owned locomotives Timeliness: IAW applicable maintenance manuals and to meet mission requirements.

Quality: Complete & accurate Random sampling

Lot: Each maintenance inspection completed at time of surveillance.

AQL: 100%

5.34.1 Order all required petroleum liquids and lubricants for locomotives.

Timeliness:

Fuel: Ordered when on hand fuel reaches 1000 gallons minimum.

Oil: Ordered when on hand oil reaches 110 gallons minimum.

Oil sample: submitted every 25 hours of operation or 90 days, whichever occurs first.

Quality: fuel & petroleum levels maintained at or above level of ordering.

Surveillance Activity Checklist

Lot: Inspect fuel order request per quarter.

AQL: 97%

5.34.1 Take oil samples for oil test Timeliness: oil sample: submitted every 25 hours of operation or 90 calendar days, whichever occurs first.

Quality: Completely, efficiently, and effectively.

Random sampling

Lot: Inspection completed at time of surveillance.

AQL: 100%

5.34.1 Coordinate for track repairs & foliage/debris removal.

Timeliness: Second and fourth week of each month.

Quality: Completely, efficiently, and effectively.

Random sampling

Lot: Track coordination performed and complete at time of surveillance.

AQL: 95%

5.34.1 Control Government and/or Commercial Security Seals Timeliness: To meet mission requirements.

Quality: Security seals will be properly requisitioned, received, controlled, and utilized.

Surveillance Activity Checklist

Lot: Inspect security seals inventory

AQL: 99%

5.34.1 Process inbound freight documentation Timeliness: SF 361, Discrepancy report, and necessary reshipment will be completed within 30 calendar days of receipt of shipment.

Quality: Misconsigned and/or mismarked shipments will be correctly re-consigned inbound shipment documentation processed, recorded, and reviewed promptly and accurately.

Random sampling

Lot: Each inbound shipment received or completed at time of surveillance.

AQL 95%

5.34.1 Movement of DODX Railcars Timeliness: Disposition instructions from SDDC will be requested within 2 business days of notification of completion of mission. Coordinate with TSP to meet SDDC timelines. CBL will be provided to TSP at the time of pick up.

Quality: DODX cars will be completely and safely moved. Random sampling Random sampling

Lot: Each request for DODX railcar movement completed at time of surveillance.

AQL: 99%

5.34.2 Provide loaded/empty rail car numbers to TSP, UMC, & SDDC; release rail cars to TSP.

Timeliness: Within 4 hours of interchange.

Quality: Information & release order is complete and accurate.

Surveillance activity checklist

Lot: Inspect rail car load plan completed at time of surveillance.

AQL: 99%

5.34.3 Coordinate interchange with TSP Timeliness: Coordination completed not less than 24 hours prior to arrival/departure of railcars.

Quality: To meet mission requirements.

Surveillance activity checklist

Lot: Inspect interchange completed at time of surveillance.

AQL: 97%

5.34.3 Protect Rail Crossings Timeliness: Prior to Locomotive approach at pedestrian/vehicle crossing.

Quality: Completely and safely. Flagmen will possess PPE which is visible in day and night.

Surveillance activity checklist

Lot: Each track crossing protected at time of surveillance.

AQL: 100%

5.34.3 Perform Interchange with rail carrier. Clear obstructions on track.

Timeliness: Arrive 30 minutes prior to scheduled interchange. Obstructions cleared to allow timely arrival at interchange.

Quality: Safely and efficiently.

Surveillance activity checklist

Lot: Inspect interchange with Carrier.

AQL: 98%