ATTACH 3 QASP Scientific and Engineering 2020.pdf

Quality Assurance Surveillance Plan (QASP) Scientific and Engineering Support

1 Vision

1.1 Mission

3 Purpose 4 Authority 5 Roles and Responsibilities

5.1 Contracting Office (KO)

5.2 Contracting Officer's Representative (COR)

6 Performance Requirements and Method of Surveillance

6.1 Contract Surveillance

6.1.1 Monthly Reporting Requirements

6.1.1.1 Contractor Monthly Progress Reports

6.1.1.2 COR Monthly Status Reports

6.1.2 Communicating Performance Issues

6.2 Surveillance Matrix

Appendix 1 - Surveillance Matrix Appendix 2 - Corrective Action Report (CAR) Appendix 3 - Customer Complaint Record Appendix 4 - Performance Assessment Report (PAR)

Quality Assurance Surveillance Plan (QASP) Scientific and Engineering Support

1 Vision

The U.S. Army Aberdeen Test Center (ATC) is engaged in providing the Department of Defense (DOD), as well as other Government Agencies, foreign Governments, academia, and the private sector with state of the art test facilities, test capabilities, and test instrumentation. This Scientific and Engineering Support contract will ensure ATC remains a premiere test center by supporting the development of cutting edge instrumentation systems and test facilities.

2 Mission As part of its overall mission, the U.S. Army Aberdeen Test Center (ATC) is engaged in providing the Department of Defense (DOD), as well as other Government Agencies, foreign Governments, academia, and the private sector with:

(1) Comprehensive test and training services, both real and simulated;

(2) Expert knowledge and technical services;

(3) Manufacturing and fabrication capabilities; and

(4) Instrumentation and facilities designed to meet specified testing requirements for a broad variety of weapons systems, equipment, ammunition, automotive and other systems.

Major mission areas at ATC include automotive (wheeled and tracked), firepower, survivability/lethality, war fighter, military environmental technologies, and maritime systems.

In support of this mission ATC has a continuing need for scientific and engineering support for the development of instrumentation systems and test facilities. This support needs to be of a quick response nature to solve instrumentation problems without costly delays to high priority test programs. It is anticipated that most of the work on the contract will be done at the contractor’s facilities but a few tasks may need closer coordination and require on-site contractor personnel at Aberdeen Proving Ground.

The objective of this contract is to support the efforts of the U.S. Department of Defense with particular emphasis on test and evaluation at the U.S. Army Aberdeen Test Center by providing design, fabrication and evaluation capability for the development of instrumentation systems.

This support must be provided in a timely manner since quick response is often required.

3 Purpose This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

What will be monitored How monitoring will take place Who will be conduct the monitoring How monitoring efforts and results will be documented

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance. This QASP is a living document and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clauses will apply:

52.246-4 Inspection of Services - Fixed-Price 52.246-5 Inspection of Services - Cost-Reimbursement

4 Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

5 Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities.

5.1 Contracting Officer (KO)

The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine and document the final assessment of the contractor's performance in the governments past performance tracking system. The KO will work cooperatively with a Contract Specialist to provide administrative management of the contract.

Assigned Contract Specialist: Erin Weber Organization or Agency: ACC-APG Telephone: 410-306-2790 Email: erin.k.weber.civ@mail.mil

5.2 Contracting Officer's Representative (COR)

The COR is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor's actual mailto:erin.k.weber.civ@mail.mil performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to many any contractual commitments or to authorize any contractual change on the Government's behalf.

Assigned COR: Stacey Belcher Organization or Agency: ATC Telephone: 410-278-5660 Email: Stacey.l.belcher2.civ@mail.mil

6 Performance Requirements and Method of Surveillance This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

6.1 Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, Government Project Manager (PM), and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

6.1.1 Monthly Reporting Requirements

The following is the monthly reporting requirements for both the contractor and the COR for each task order.

6.1.1.1 Contractor Monthly Progress Reports

Monthly Progress Reports submitted by the contractor for each active task order will include:

o Task order number, task order name, date, Government Project Manager name, and Contractor task manager name o Financial status (CPFF task orders only) o Milestone tracking o Description of any possible problem areas with associated resolutions o An estimate of the percentage of work for the task that is completed

6.1.1.2 COR Monthly Status Reports

Monthly Status Reports from the Government COR: The status of each task order will be monitored independently by a government COR. As a minimum, the COR will contact the mailto:ail:

contractor once a month to determine the status of the task order. Any time the COR meets with the contractor he or she will make a written record (minutes) of any significant matters that were discussed. Every month the COR for each active task order will submit a Monthly Status Report to the COR. The report will be due on the fifth working day of the month covering the activity during the previous month. The monthly report will include:

o Task order number, task order name, and date o Minutes of any meetings with the contractor o Description of any major accomplishments by the contractor o Description of any possible problem areas o An estimate of the percentage of work for the task order that is completed

Customer Complaint Record, CSTE-DTC-AT-CS-RM Form 566R, will be used by CORs to document complaints regarding contractor performance. A copy of Form 566R is attached to this QASP.

6.1.2 Communicating Performance Issues

When unacceptable performance occurs, the COR will inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case, the COR will document the discussion and place it in the COR file.

When the COR determines formal written communication is required, the COR will prepare a Contract Discrepancy Report (CDR), and present it to the contractor’s task manager or on-site representative. Upon the COR's discretion a courtesy copy of the CDR will be supplied to the KO. A CDR template is attached to this QASP.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability. If any unresolved issues remain, the COR will elevate the concern to the KO at this time.

Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other actions deemed necessary by the KO.

6.2 Surveillance Matrix

The Surveillance Matrix (Attachment 1) is the list of performance objectives and standards that will be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance

Rating Criteria

Excellent / Outstanding

Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Good Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Appendix 1 - Surveillance Matrix

Statements Standards/AQLs Inspections Ratings 2.4 Contractor Personnel, Disciplines and Specialties

2.4.1 Key Personnel

2.4.1.1 The contractor shall submit a resume for all key personnel, identifying the appropriate minimal qualifications and relevant experience.

a) Resumes conform to the PWS, are current, and key personnel meet minimum qualification requirements.

AQL: 100% compliance

b) Any replacement to key personnel shall meet or exceed the qualifications of the person being replaced.

AQL: 100% compliance

What: Annual review of key personnel resumes How: The COR will perform annual 100% inspection of resumes Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS rating which could impact future contract awards.

3.1 Mechanical Equipment/Systems

3.1.1 The Contractor shall design mechanical equipment/systems based upon government specifications or requirements.

3.1.1.1 The Contractor shall design electronic system enclosures based upon government specifications, requirements, or guidance. The contractor shall perform design work in a pre-approved software

a) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

b) Meets technical specifications AQL: Must have 90% compliance upon

What: Technical Data Package

(TDP)

How: The COR will establish what date an acceptable deliverable was received Random sampling or 100% inspection design application that is compatible with ATC's in-house design package(s). The contractor shall meet regularly with the COR to discuss progress and any technical hurdles that are being encountered.

initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

c) All design files are initially delivered at least 15 working days prior to the completion of task order. Government COR will review and return with comments within 5 working days. Final submission of design files is due by completion of each task order.

AQL: No more than one late deliverable per contract year at the COR's discretion Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS rating which could impact future contract awards.

Standard(s): Inspection applies to all standards

3.1.2 The Contractor shall fabricate mechanical equipment/systems to satisfy engineering requirements.

3.1.2.1 The Contractor shall fabricate mechanical solutions from electronic design files developed in an approved software package designated by the government. These systems could be as small as a thumb-drive sized electronic enclosure to as large as a howitzer- sized gun mount or larger. Detailed requirements will be given in each task order pertaining to the acceptable quality level as well as what mil-standards or commercial standards are applicable.

a) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

b) Meets technical specifications AQL: Must have 90% compliance upon initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

c) All fabrication files are initially delivered at least 15 working days prior to the completion of task order.

Government COR will review and return with comments within 5 working

What: Mechanical Equipment/Instrumentation How: The COR will establish what date an acceptable deliverable was received Random sampling or 100% inspection at the COR's discretion Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS days. Final submission of fabrication files is due by completion of each task order.

AQL: No more than one late deliverable per contract year standards

3.1.2.2 The Contractor shall provide on-site support of contractor installed equipment on an as needed basis. The benefits of face-to-face interaction with members of the government design team may require the contractor to assign employees to semi-permanent duty stations within

ATC.

a) On-site support supplied in accordance with each task order’s request for support AQL: No more than one late instance of providing on-site support per contract year

b) All personnel provided for on-site support shall meet minimum qualification requirements as set forth in the base contract. Any replacement to on-site support shall meet or exceed the qualifications of the person being replaced.

AQL: 100% Compliance

What: On-Site Support How: The COR will establish what date an acceptable deliverable was received based upon an objective analysis of competency of the onsite support Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS rating which could impact future contract awards.

3.1.3 The Contractor shall install mechanical equipment/systems to satisfy engineering

3.1.3.1 The Contractor shall install Mechanical systems on-site on an as needed basis.

a) Installations of equipment/systems are made in accordance with each task order’s request for service AQL: No more than one late installation of equipment/services per contract year

b) Meets technical specifications AQL: Must have 90% compliance upon initial installation; corrected to 99%

What: Installed Equipment How: The COR will establish what date an acceptable deliverable was received Random sampling or 100% inspection at the COR's discretion Who: COR Incentive: Rework needed due to compliance within 1-30 business days depending upon the complexity of the specific task order

c) All personnel provided for on-site support shall meet minimum qualification requirements as set forth in the base contract. Any replacement to on-site support shall meet or exceed the qualifications of the person being replaced.

AQL: 100% Compliance

Contractor negligence or error will result in an unsatisfactory CPARS

3.1.3.2 The Contractor shall perform on-site instruction and provide user manuals for the proper operation and use of contractor installed equipment.

a) On-site equipment use instruction and user manuals are provided in accordance with each task order’s schedule AQL: No more than one late instance of providing on-site training per contract year

b) All personnel provided for on-site instruction and preparing equipment use manuals shall meet minimum qualification requirements as set forth in the base contract. Any replacement to on-site training shall meet or exceed the qualifications of the person being replaced.

AQL: 100% Compliance

What: On-site Training How: The COR will establish what date an acceptable deliverable was received based upon an objective analysis of competency of the onsite training Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS

3.1.4 The Contractor shall be required to provide on-site mechanical engineering design support on an as needed basis.

The benefits of face-to-face interaction

a) On-site support supplied in accordance with each task order’s request for support AQL: No more than one late instance of providing on-site support per contract

What: On-site Support How: The COR will establish what date an acceptable deliverable was received based upon an objective analysis of competency of the onsite with members of the government design team may require the contractor to assign employees to semi-permanent duty stations within ATC.

year

b) All personnel provided for on-site support shall meet minimum qualification requirements as set forth in the base contract. Any replacement to on-site support shall meet or exceed the qualifications of the person being replaced.

AQL: 100% Compliance support Who: COR Incentive: Input into decision of exercising option years; Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS rating which could impact future contract awards.

3.2 Electronic and Electrical Equipment/Systems

3.2.1 and electrical equipment/systems based upon government specifications and/or

3.2.1.1 The Contractor shall convert requirements and basic brainstorming ideas into design drawings in electronic format. The contractor shall perform design work in a pre-approved software design application that is compatible with ATC's in-house design package(s). The contractor shall meet regularly with the COR to discuss progress and any technical hurdles that are being

a) Meets technical specifications AQL: Must have 90% compliance upon initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

b) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

c) All design files are initially delivered

What: Technical Data Package (TDP) How: The COR will establish what date an acceptable deliverable was received Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS encountered. at least 15 working days prior to the completion of task order. Government COR will review and return with comments within 5 working days. Final submission of design files is due by completion of each task order.

AQL: No more than one late deliverable per contract year

3.2.1.2 systems based upon government specifications, requirements, or guidance.

The contractor shall perform design work in a pre-approved software design application that is compatible with ATC's in-house design package(s). The contractor shall meet regularly with the COR to discuss progress and any technical hurdles that are being encountered.

a) Meets technical specifications AQL: Must have 90% compliance upon initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

b) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

c) All design files are initially delivered at least 15 working days prior to the completion of task order. Government COR will review and return with comments within 5 working days. Final submission of design files is due by completion of each task order.

AQL: No more than one late deliverable per contract year

What: Technical Data Package (TDP) How: The COR will establish what date an acceptable deliverable was received Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS

3.2.2 The Contractor shall fabricate electronic and electrical equipment/systems to satisfy engineering requirements.

3.2.2.1 The Contractor shall fabricate electronic solutions from electronic design file specifications as directed by the Government. Detailed requirements will be given in each task order pertaining to the acceptable quality level as well as what mil-standards or commercial standards are applicable.

a) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

b) Meets technical specifications AQL: Must have 90% compliance upon initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

c) All fabrication files are initially delivered at least 15 working days prior to the completion of task order.

Government COR will review and return with comments within 5 working days. Final submission of fabrication files is due by completion of each task order.

AQL: No more than one late deliverable per contract year

What: Electronic Equipment/Instrumentation How: The COR will establish what date an acceptable deliverable was received Random sampling or 100% inspection at the COR's discretion Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS

3.2.2.2 The Contractor shall provide on-site support of contractor installed equipment on an as needed basis. The benefits of face-to-face interaction with members of the government design team may require the contractor to assign employees to semi-permanent duty stations within

ATC.

a) On-site support supplied in accordance with each task order’s request for support AQL: No more than one late instance of providing on-site support per contract year

b) All personnel provided for on-site support shall meet minimum qualification requirements as set forth in the base contract. Any replacement to on-site support shall meet or exceed the qualifications of the person being

What: On-site support How: The COR will establish what date an acceptable deliverable was received based upon an objective analysis of competency of the onsite support Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS replaced.

AQL: 100% Compliance

3.2.2.3 The Contractor shall design and implement packaging techniques for electronic systems located in harsh environments.

a) Meets technical specifications AQL: Must have 90% compliance upon initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

b) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

What: Technical Data Package (TDP) and/or Electronic Equipment/Instrumentation How: The COR will establish what date an acceptable deliverable was received Random sampling or 100% inspection at the COR's discretion Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS

3.2.2.3.1 a) Meets technical specifications What: Technical Data Package (TDP) The Contractor shall design/fabricate AQL: Must have 90% compliance upon and/or Electronic electronics to meet MIL-STD initial delivery; corrected to 99% Equipment/Instrumentation requirements which may be necessary for compliance within 1-30 business days How: The COR will establish what some systems. Each specific task order depending upon the complexity of the date an acceptable deliverable was will call out what MIL-STD's are specific task order received required. The contractor shall perform b) Deliverables are made in accordance Random sampling or 100% inspection design work in a pre-approved software with each task order’s schedule at the COR's discretion design application that is compatible with AQL: No more than one late deliverable Who: COR ATC's in-house design package(s). The per contract year Incentive: Rework needed due to contractor shall meet regularly with the c) All design files are initially delivered Contractor negligence or error will COR to discuss progress and any at least 15 working days prior to the result in an unsatisfactory CPARS technical hurdles that are being encountered.

completion of task order. Government COR will review and return with comments within 5 working days. Final submission of design files is due by completion of each task order.

AQL: No more than one late deliverable per contract year

d) All fabrication files are initially delivered at least 15 working days prior to the completion of task order.

Government COR will review and return with comments within 5 working days. Final submission of fabrication files is due by completion of each task order.

AQL: No more than one late deliverable per contract year rating which could impact future contract awards.

3.2.2.3.2 The Contractor shall design/fabricate electronic systems to meet MIL-STD-810 for Environmental Engineering Considerations and Laboratory Tests typically required for systems installed externally on military platforms. The contractor shall perform design work in a pre-approved software design application that is compatible with ATC's in-house design package(s). The contractor shall meet regularly with the COR to discuss progress and any technical hurdles that are being encountered.

a) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

b) Meets technical specifications AQL: Must have 90% compliance upon initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

c) All design files are initially delivered at least 15 working days prior to the completion of task order. Government COR will review and return with comments within 5 working days. Final

What: Technical Data Package (TDP) and/or Electronic Equipment/Instrumentation How: The COR will establish what date an acceptable deliverable was received Random sampling or 100% inspection at the COR's discretion Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS submission of design files is due by completion of each task order.

AQL: No more than one late deliverable per contract year

d) All fabrication files are initially delivered at least 15 working days prior to the completion of task order.

Government COR will review and return with comments within 5 working days. Final submission of fabrication files is due by completion of each task order.

AQL: No more than one late deliverable per contract year

3.2.3 The Contractor shall install electronic and electrical equipment/systems to satisfy engineering requirements.

3.2.3.1 The Contractor shall install Electrical/Electronic systems on-site on an as needed basis.

a) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

b) All personnel provided for on-site support shall meet minimum qualification requirements as set forth in the base contract. Any replacement to on-site support shall meet or exceed the qualifications of the person being replaced.

AQL: 100% Compliance

What: Installed Equipment How: The COR will establish what date an acceptable deliverable was received Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS

3.2.3.2 The Contractor shall perform on-site instruction on the proper use and operation of contractor installed equipment.

a) On-site instruction is conducted in accordance with each task order’s schedule AQL: No more than one late instance of providing on-site instruction per contract year

b) All personnel provided for on-site instruction shall meet minimum qualification requirements as set forth in the base contract. Any replacement to on-site training shall meet or exceed the qualifications of the person being replaced.

AQL: 100% Compliance

What: On-site Training How: The COR will establish what date an acceptable deliverable was received based upon an objective analysis of competency of the onsite support Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS

3.2.4 electronic/electrical engineering design support on an as needed basis. The benefits of face-to-face interaction with members of the government design team may require the contractor to assign employees to semi-permanent duty stations within ATC.

a) On-site support supplied in accordance with each task order’s request for support AQL: No more than one late instance of providing on-site support per contract year

b) All personnel provided for on-site support shall meet minimum qualification requirements as set forth in the base contract. Any replacement to on-site support shall meet or exceed the qualifications of the person being replaced.

AQL: 100% Compliance

What: On-site support How: The COR will establish what date an acceptable deliverable was received based upon an objective analysis of competency of the onsite support Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS

3.3 Software

3.3.1 The Contractor shall provide Embedded Systems software according to directions given by the government.

3.3.1.1 The Contractor shall provide commercial software/drivers which will run on Embedded Systems. These commercial software/drivers will be in support of instrumentation or instrumentation development at ATC.

a) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

b) Meets technical specifications AQL: Must have 90% compliance upon initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

What: Embedded Software How: The COR will establish what date an acceptable deliverable was received by conducting a 100% inspection Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS

3.3.1.2 The Contractor shall develop software applications/drivers from scratch if no commercial solution is available. This software will be in support of instrumentation or instrumentation development at ATC. The contractor shall perform design work in a pre-approved software design application that is compatible with ATC's in-house design package(s). The contractor shall

a) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

b) Meets technical specifications AQL: Must have 90% compliance upon initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

c) All design files and source code are

What: Embedded Software How: The COR will establish what date an acceptable deliverable was received by conducting a 100% inspection Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS meet regularly with the COR to discuss progress and any technical hurdles that are being encountered.

initially delivered at least 15 working days prior to the completion of task order. Government COR will review and return with comments within 5 working days. Final submission of design files and source code is due by completion of each task order.

AQL: No more than one late deliverable per contract year

3.3.2 The Contractor shall provide software utilizing coding language and development environments as directed by the government in support of instrument control, data acquisition, analysis, and presentation. Knowledge of Windows 8, 7, Vista, XP, Windows NT, UNIX and Linux are required. Additionally, database management and SQL experience is required.

3.3.2.1 The Contractor shall deliver commercial software drivers and/or applications for desktop/laptop type computer platforms (OS typically Linux or Windows). These applications would be the “user/operator” applications that would not reside on Embedded Systems, but would be used to monitor/control embedded systems.

These commercial software/drivers and/or applications will be in support of instrumentation or instrumentation

a) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

b) Meets technical specifications AQL: Must have 90% compliance upon initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

What: Application/OS Software How: The COR will establish what date an acceptable deliverable was received by conducting a 100% inspection Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS development at ATC. Standard(s): Inspection applies to all

3.3.2.2 The Contractor shall develop software drivers and/or applications for desktop/laptop type computer platforms.

This software will be in support of instrumentation or instrumentation development at ATC. The contractor shall perform design work in a pre-approved software design application that is compatible with ATC's in-house design package(s). The contractor shall meet regularly with the COR to discuss progress and any technical hurdles that are being encountered.

a) Meets technical specifications AQL: Must have 90% compliance upon initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

b) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

c) All design files and source code are initially delivered at least 15 working days prior to the completion of task order. Government COR will review and return with comments within 5 working days. Final submission of design files and source code is due by completion of each task order.

AQL: No more than one late deliverable per contract year

What: Application/OS Software How: The COR will establish what date an acceptable deliverable was received by conducting a 100% inspection Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS

3.3.3 software development support on an as needed basis. The benefits of face-to-face interaction with members of the government design team may require the contractor to assign employees to semi-permanent duty stations within ATC.

a) On-site support supplied in accordance with each task order’s request for support AQL: No more than one late instance of providing on-site support per contract year

b) All personnel provided for on-site support shall meet minimum qualification requirements as set forth in

What: On-site Support How: The COR will establish what date an acceptable deliverable was received based upon an objective analysis of competency of the onsite support Who: COR Incentive: Rework needed due to Contractor negligence or error will the base contract. Any replacement to on-site support shall meet or exceed the qualifications of the person being replaced.

AQL: 100% Compliance result in an unsatisfactory CPARS

3.4 Systems Engineering

3.4.1 The Contractor shall design and fabricate mobile equipment systems.

3.4.1.1 The Contractor shall develop and deliver mobile systems such as a Data van (conversion van sized), a Mobile Test Operations Facility (typically the size of the trailer pulled by an 18-wheeler), or a temporary Test Facility (semi-permanent ~1000 sq-ft structure).

a) Meets technical specifications AQL: Must have 90% compliance upon initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

b) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

What: Mobile Systems/Test Facilities How: The COR will establish what date an acceptable deliverable was received by conducting a 100% inspection Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS

3.4.2 The contractor shall design and fabricate electronic data collection systems

3.4.2.1 a) Deliverables are made in accordance What: Instrumentation Systems

The Contractor shall develop complete instrumentation systems encompassing electronic and mechanical design. Such instrumentation will require a systems engineering approach. The contractor shall perform design work in a pre-approved software design application that is compatible with ATC's in-house design package(s). The contractor shall meet regularly with the COR to discuss progress and any technical hurdles that are being encountered.

with each task order’s schedule AQL: No more than one late deliverable per contract year

b) Meets technical specifications AQL: Must have 90% compliance upon initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

c) All design files are initially delivered at least 15 working days prior to the completion of task order. Government COR will review and return with comments within 5 working days. Final submission of design files is due by completion of each task order.

AQL: No more than one late deliverable per contract year

How: The COR will establish what date an acceptable deliverable was received by conducting a 100% inspection Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS

3.4.3 The Contractor shall design and fabricate electro-mechanical systems

3.4.3.1 The Contractor shall develop electro-mechanical systems for instrumentation and data collection use. The contractor shall perform design work in a pre-approved software design application that is compatible with ATC's in-house design package(s). The contractor shall meet regularly with the COR to discuss progress and any technical hurdles that are being encountered.

a) Meets technical specifications AQL: Must have 90% compliance upon initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

b) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

c) All design files are initially delivered

What: Electro-mechanical Systems How: The COR will establish what date an acceptable deliverable was received by conducting a 100% inspection Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS at least 15 working days prior to the completion of task order. Government COR will review and return with comments within 5 working days. Final submission of design files is due by completion of each task order.

AQL: No more than one late deliverable per contract year

3.4.4 systems engineering support on an as needed basis. The benefits of face-to-face interaction with members of the government design team may require the contractor to assign employees to semi-permanent duty stations within ATC.

a) Meets technical specifications AQL: Must have 90% compliance upon initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

b) On-site support supplied in accordance with each task order’s request for support AQL: No more than one late instance of providing on-site support per contract year

c) All personnel provided for on-site support shall meet minimum qualification requirements as set forth in the base contract. Any replacement to on-site support shall meet or exceed the qualifications of the person being replaced.

AQL: 100% Compliance

What: Electro-mechanical Systems How: The COR will establish what date an acceptable deliverable was received by conducting a 100% inspection Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS

3.5

Instrumentation support and test facilities 3.5.1 The Contractor shall develop, fabricate, integrate, and test data collection systems facilities. Data collection systems facilities may include COTS sensors, instrumentation, or test facilities. The contractor shall take raw technology and apply it in a military/ruggedized environment in accordance with Military Standards, including research and development and work with systems at Technology Readiness Levels (TRLs) less than 5.

a) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

b) Meets technical specifications AQL: Must have 90% compliance upon initial delivery; corrected to 99% compliance within 1-30 business days depending upon the complexity of the specific task order

What: Report and/or Technical Data Package (TDP) How: The COR will establish what date an acceptable deliverable was received Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS

3.5.2 The Contractor shall develop and fabricate test facilities

a) Deliverables are made in accordance with each task order’s schedule AQL: No more than one late deliverable per contract year

What: Report How: The COR will establish what date an acceptable deliverable was received Who: COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS

3.6 Monthly Reporting

a) Delivered to the COR, COR, and KO by the 10th working day following the end of the month to be reported on.

AQL: No more than one late deliverable per contract year

What: Monthly Progress Report How: The COR and COR will establish what date an acceptable deliverable was received Who: COR and COR Incentive: Rework needed due to Contractor negligence or error will result in an unsatisfactory CPARS

Appendix 2 - Corrective Action Report (CAR)

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR 2. CONTRACT NUMBER 3. TYPE OF SERVICES

4. FUNCTIONAL AREA 5. SUSPENSE DATE 6. CONTROL NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE

Appendix 3 - Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION BUILDING NUMBER INDIVIDUAL PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 4 - Performance Assessment Report (PAR)

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK ORDER NUMBER 2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE 5. COR PHONE 6. SUSPENSE DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES THAT APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY BOX WAS

CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR NON-CONCUR 12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF

COR CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS