Attach 27 Labor Category Descriptions 120320.docx

DEFENSE ENCLAVE SERVICES (DES)

LABOR CATEGORY DESCRIPTION REQUIREMENTS

1. Capacity Management Specialist (Lead) - Responsible for capacity planning and performance analysis of computer systems. Determines current levels of system and application resource utilization and performance. Constructs analytical models describing utilization and performance at multiple levels of granularity. Develops workload projection methodologies to estimate future resource requirements. Supports resource chargeback rate-setting activities. Analyzes the impact of new technologies on processor and peripheral utilization and performance. Performs workload sizing for new and existing applications. Supports the implementation of hardware and software upgrades. Constructs capacity plans. Develops and implements systems to analyze and report levels of utilization and performance. Oversees storage of capacity and performance data. Recommends parameters that regulate the relative utilization levels of workloads. Supports the measurement and reporting of service level objectives. Supports disaster recovery sizing activities. Supports capacity management audits. Utilizes the capacity management tool set. Coordinates team capacity management activities.

Education/Experience: BA/BS in a technical or managerial discipline with 10 years of experience relevant to the position responsibilities.

2. Configuration Management Specialist (Intermediate) - Responsible for configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting and configuration audits. Responsible for configuration planning. Identifies and maintains the original configuration of requirements documentation, design documentation, software, and related documentation. Responsible for configuration change control. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software. Responsible for configuration status accounting. Tracks all problems and changes in product documents and software and reports changes and current configuration. Responsible for configuration audits. Supports audits to verify that requirements of all baselines have been met by the as-built software. Supports software quality assurance process audits.

Education/Experience: BA/BS in a technical or managerial discipline with 5 years of experience relevant to the position responsibilities.

3. Hardware Engineer (Entry Level) - Develops test strategies, devices, and systems.

Education / Experience: 2 years of experience relevant to the position responsibilities is required. CompTIA A+ certification is required.

4. Help Desk Specialist (Entry Level) - Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Education/Experience: 2 years of experience relevant to the position responsibilities is required. CompTIA A+ Certification is required.

5. Help Desk Specialist (Manager) - Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

Education/Experience: At least 5 years of experience relevant to the position responsibilities and professional certification, either CompTIA Security+ or MCSA, is required.

6. Information Assurance/System Security Architect - Determines enterprise information assurance and security standards. Develops and implements information assurance/security standards and procedures. Coordinates, develops, and evaluates security programs for an organization. Recommends information assurance/security solutions to support customers’ requirements. Identifies, reports, and resolves security violations. Establishes and satisfies information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands. Supports customers at the highest levels in the development and implementation of doctrine and policies. Applies expertise to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. Performs analysis, design, and development of security features for system architectures.

Education/Experience: At least 4 years of experience relevant to the position responsibilities is required. At least one of the following certifications are required: IAT, IAM, IA SAE Level 2, or CSSP Analyst.

7. Information Technology Consultant - Acts as a senior consultant in complex or mission critical client requirements. Develops, modifies, and applies computer modeling and programming applications to analyze and solve mathematical and scientific problems affecting system and program performance.

Education/Experience: At least 3 years of experience relevant to the position responsibilities is required. CompTIA certifications (A+, Network+, and Security+) are required.

8. Information Technology Expert - Acts as a senior consultant in complex or mission critical client requirements. Develops, modifies, and applies computer modeling and programming applications to analyze and solve mathematical and scientific problems affecting system and program performance. Participates in all phases of scientific and engineering projects such as research, design, development, testing, modeling, simulating, training, and documentation.

Education/Experience: At least 7 years of experience relevant to the position responsibilities is required. CompTIA certifications (A+, Network+, and Security+) and Cisco Certified Network Associate (CCNA) are required.

9. Intermediate Information Assurance (IA) Analyst (Lead) – Performs network monitoring, analysis and reporting in accordance with the provisions of DoD Directive 8570.01-M. These skills and their associated duties may include the following: Intrusion: Ensures the rigorous application of IA policies, principles, and practices in the delivery of all information technology (IT) and IA services. Leads and directs team personnel too quickly, efficiently and effectively to solve complex IA problems. Identifies IA requirements as part of the IT acquisition development process and assists in the formulation of IA /IT budgets. Plans, integrates, and schedules the installation of new or modified hardware, operating systems, and software applications. Supervises the assessment and implementation of identified computer and network environment fixes such as system patches and fixes associated with specific technical vulnerabilities as part of the Information Assurance Vulnerability Management program. Guides the implementation of appropriate operational structures and processes to ensure an effective IA security program including boundary defense, incident detection and response. Evaluates functional operation and performance in light of test results and make recommendations regarding C&A. Monitors and evaluates the effectiveness of IA security procedures and safeguards. Evaluates security violations to determine necessary initial and long term corrective action. Assesses impact, determines probably damage and suggest methods of damage control, conducts computer forensics, and follow-on analysis to build historical and predictive capabilities for IA incidents. Develops IA related customer support policies, procedures, and standards. Designs perimeter defense systems including intrusion detection systems, firewalls, grid sensors, etc., enhances rule sets to detect or block sources of malicious traffic, and establishes a protective net of layered defenses to prevent, detect, and eradicate threats. Specialist: Ensures that protection and detection capabilities are acquired or developed using the IS security engineering approach and are consistent with DoD Component level IA architecture. Has a working knowledge of DoD provided IA tools. Has a working knowledge of policy, guidance and evaluation criteria of the DoD Critical Infrastructure Program. Prepares and/or oversees the preparation of IA certification and accreditation documentation. Analyzes, develops, evaluates, and integrates IA policies. Assists in the gathering and preservation of evidence used in the prosecution of computer crimes. Identifies the IT security program implications of new technologies or technology upgrades. Conducts IA cost benefit, economic and risk analysis in the IT acquisition decision making process. Interprets security requirements relative to the capabilities of new information technologies. Interprets patterns of non compliance to determine their impacts on levels of risk and/or overall effectiveness of IA programs. Analyzes identified security strategies and recommends the best approaches and/or practices. Monitors and evaluates the effectiveness of IA security procedures and safeguards to ensure they provide the intended level of protection.

Education/Experience: BA/BS in a technical or managerial discipline with 10 years of experience relevant to the position responsibilities. At least one of the following certifications is required: CSSP Incident Responder, CSSP Auditor, or CSSP Manager.

10. Network Engineer (Lead) - Establishes Network information requirements using analysis of the Network engineer(s) in the development of enterprise-wide or large-scale networking infrastructure (CAN, MAN, WAN). Designs architecture to include the software, hardware and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Ensures these Network systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and International Standards Organization (ISO) reference models and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of Information Management (IM) solution of the network layers, across the application program interface (API) and the external environment/software application. Ensures that the network/transport layers of the common operating environment are compliant. Evaluates analytically and systematically problems of work flows and network usage, organization and planning and develops appropriate corrective action. Provides daily supervision and direction to staff.

Education/Experience: Minimum 10 years of experience relevant to the position responsibilities. At least one of the following certifications is required: Cisco Certified Internetwork Expert, Cisco Certified Design Expert, Certified Information Systems Security Professional, CompTIA Linux +, Red Hat Linux, or Microsoft Certified Technology Specialist.

11. Network Installation Technician (Associate) - Conducts site surveys. Assesses and documents current site network configuration and user requirements. Designs and optimizes network topologies. Follows engineering plans and site installation Technical Design Packages. Develops installation schedules. Works with network installation team. Assists in the preparation of drawing and documenting configuration changes at each site. Prepares site installation and test reports.

Education/Experience: BA/BS in a technical or managerial discipline with 3 years of experience relevant to the position responsibilities. Professional certification (CNCI) is required.

12. Network Installation Technician (Intermediate) - Organizes and directs network installations on site surveys. Assesses and documents current site network configuration and user requirements. Designs and optimizes network topologies. Directs and leads preparation of engineering plans and site installation Technical Design Packages. Develops installation schedules. Mobilizes network installation team. Directs and leads preparation of drawings documenting configuration changes at each site. Prepares site installation and test reports. Coordinates post installation operations and maintenance support.

Education/Experience: BA/BS in a technical or managerial discipline with 5 years of experience relevant to the position responsibilities. CNCI professional certification is required.

13. Network Specialist (Intermediate) – Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems. Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions. Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. Manages the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems. Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications. Plans large-scale systems projects through vendor comparison and cost studies. Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment. Provides quality assurance review and the evaluation of new and existing software products.

Education/Experience: At least 3 years of experience relevant to the position responsibilities is required. At least one of the following certifications are required: Cisco Certified Network Associate, CompTIA Network+, or Cisco Certified Design Associate

14. Principal Business Process Reengineering Specialist - Applies process improvement and reengineering methodologies and principles to conduct process modernization projects. Responsible for effective transitioning of existing project teams and the facilitation of project teams in the accomplishment of project activities and objectives. Provides group facilitation, interviewing, training, and provides additional forms of knowledge transfer. Key coordinator between multiple project teams to ensure enterprise-wide integration of reengineering efforts. Provides daily supervision and direction to Business Process Reengineering Specialist.

Education/Experience: BA/BS in a technical or managerial discipline with 5 years of experience relevant to the position responsibilities and Lean Six Sigma Black Belt certification are required.

15. Principal Information Assurance (Subject Matter Expert) - Determines functional and technical requirements associated with IAT position requirements as specified in DoD Directive 8570.01-M. Applies extensive knowledge of a variety of the IA field's concepts, practices, and procedures to ensure the secure integration and operations of all computer enclave systems. Works independently to evaluate and solve complex IA related problems quickly and completely. Supports, monitors, tests, and troubleshoots hardware and software IA problems pertaining to the enclave environment. Prepares and/or oversees the preparation of IA certification and accreditation documentation. Develops system-wide information security requirements based upon the analysis of user, policy, regulatory, and resource demands for complex network and enclave systems. Supports customers at the highest levels in the development and implementation of doctrine and policies. Provides leadership and guidance in the development, design and application of solutions implemented by more junior staff members. May have top-level management responsibilities. Coordinates with senior representatives within the customer organizations to establish and define programs, resources and risks. Applies expertise to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. Provides guidance and direction to other professionals and serves in a consulting and/or advisory capacity.

Education/Experience: MA/MS in a technical or managerial discipline with 10 years of experience relevant to the position responsibilities. At least one of the following certifications is required: CSSP Incident Responder, CSSP Auditor, or CSSP Manager.

16. Principal Systems Architect - Establishes system information requirements using analysis of the information engineer(s) in the development of enterprise-wide or large-scale information systems. Determines and identifies high level functional and technical requirements based on interactions with the user community and knowledge of the enterprise architecture. Designs architecture to include the software, hardware and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Identifies, assesses, and presents options for meeting the functional and technical requirements including hardware and software updates or upgrades. Responsible for developing high level system design diagrams. Ensures these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and International Standards Organization (ISO) reference models, and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of Information Management (IM) solution of the application platform, across the application program interface (API), and the external environment/software application. Ensures that the common operating environment is compliant. Evaluates analytically and systematically problems of work flows, organization and planning and develops appropriate corrective action. Provides daily supervision and direction to staff.

Education/Experience: MA/MS in a technical or managerial discipline with 10 years of experience relevant to the position responsibilities. At least one of the following certifications is required: CSSP Incident Responder, CSSP Auditor, or CSSP Manager.

17. Principal Systems Solutions Engineer - Provides analysis related to the design, development, and integration of hardware, software, man-machine interfaces and all system level requirements to provide an integrated IT solution. Develops integrated system test requirement, strategies, devices and systems. Directs overall system level testing.

Education/Experience: At least 7 years of experience relevant to the position responsibilities is required. Certification in Governance of Enterprise IT is required.

18. Project Control Specialist (Manager) - Directs all financial management and administrative activities, such as budgeting, manpower and resource planning, and financial reporting. Performs complex evaluations of existing procedures, processes, techniques, models, and/or systems related to management problems or contractual issues which would require a report and recommend solutions. Develops work breakdown structures, prepare charts, tables, graphs and diagrams to assist in analyzing problems. Provides daily supervision and direction to staff.

Education/Experience: BA/BS in a technical or managerial discipline with 5 years of experience relevant to the position responsibilities. Professional certification (CAPM) is required.

19. Project Manager - Leads team on large projects or significant segment of large complex projects. Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components. Provides applications systems analysis and programming activities for a Government site, facility or multiple locations. Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources. Oversees all aspects of projects.

Education/Experience: At least 7 years of experience relevant to the position responsibilities is required. At least one of the following certifications are required: Certified Associate in Project Management or PMI Scheduling Professional.

20. Senior Collaboration Engineer - Requires the regular application of acknowledged expertise in the collaboration systems engineering field and the use of considerable initiative and creativity. Responsible for providing technical leadership with strong knowledge and expertise in large-scale distributed systems and remote development, debugging, deployment, operations, and management of such systems. Must be able to identify the system requirements, contribute to the software systems architecture, synthesize a baseline design, evaluate candidate technologies, oversee prototyping efforts, and contribute to cost and schedule planning supporting the development. Provides expert explanations, techniques or approaches to colleagues, management and customers in developing and integrating collaboration tools within an organization. Additional activities include research, analysis, engineering, testing, documentation, implementation, integration, and operation of the collaborative solutions environment. Education/Experience: BA/BS in a technical or managerial discipline with 5 years of experience relevant to the position responsibilities.

21. Senior Database Management Specialist - Manages the development of database projects. Plans and budgets staff and data base resources. When necessary, reallocates resources to maximize benefits. Prepares and delivers presentations on database management systems (DBMS) concepts. Provides daily supervision and direction to support staff.

Education/Experience: BA/BS in a technical or managerial discipline with 10 years of experience relevant to the position responsibilities.

22. Senior Information Assurance (IA) Analyst - Provides the leadership, management, and supervisory IA skills identified in DoD Directive 8570.01-M. These skills and their associated duties may include the following: Intrusion: Ensures the rigorous application of IA policies, principles, and practices in the delivery of all information technology (IT) and IA services. Leads and directs team personnel too quickly, efficiently and effectively to solve complex IA problems. Identifies IA requirements as part of the IT acquisition development process and assists in the formulation of IA /IT budgets. Plans, integrates, and schedules the installation of new or modified hardware, operating systems, and software applications. Supervises the assessment and implementation of identified computer and network environment fixes such as system patches and fixes associated with specific technical vulnerabilities as part of the Information Assurance Vulnerability Management program. Guides the implementation of appropriate operational structures and processes to ensure an effective IA security program including boundary defense, incident detection and response. Evaluates functional operation and performance in light of test results and make recommendations regarding C&A. Monitors and evaluates the effectiveness of IA security procedures and safeguards. Evaluates security violations to determine necessary initial and long term corrective action. Assesses impact, determines probably damage and suggest methods of damage control, conducts computer forensics, and follow-on analysis to build historical and predictive capabilities for IA incidents. Develops IA related customer support policies, procedures, and standards. Designs perimeter defense systems including intrusion detection systems, firewalls, grid sensors, etc., enhances rule sets to detect or block sources of malicious traffic, and establishes a protective net of layered defenses to prevent, detect, and eradicate threats.

Education/Experience: BA/BS in a technical or managerial discipline with 10 years of experience relevant to the position responsibilities.

23. Senior Network Installation Technician - Organizes and directs network installations on site surveys. Assesses and documents current site network configuration and user requirements. Designs and optimizes network topologies. Directs and leads preparation of engineering plans and site installation Technical Design Packages. Develops installation schedules. Mobilizes network installation team. Directs and leads preparation of drawings documenting configuration changes at each site. Prepares site installation and test reports. Coordinates post installation operations and maintenance support.

Education/Experience: BA/BS in a technical or managerial discipline with 5 years of experience relevant to the position responsibilities.

24. Senior Staff Systems Solutions Engineer - Considered an authority in discipline or related area of expertise. Managerial/leadership experience required. Works unusually complex problems with consultative direction. Performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems. Analyses are performed at all levels of total system product to include: hardware/software, concept, design, fabrication, test, installation, operation, maintenance and disposal. Performs duties such as site surveys, system evaluation, system analysis, architecture, and infrastructure assessment. Ensures the logical and systematic conversion of customer or product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints. Applies and/or develops advanced technologies, scientific principles, theories, and concepts. Resolves issues associated with the development and implementation of operational programs. Provides input to R&D programs and recommends technological application programs to accomplish long-range objectives.

Education/Experience: BA/BS in a technical or managerial discipline with 10 years of experience relevant to the position responsibilities.

25. Senior Systems Administrator - Organizes and directs the configuration and operation of information management systems. Responsible for directing the work of other system administrators to provide the day-to-day system administration to include system and resource optimization, and user assistance. Conducts capacity and performance analysis, and provides system configuration change and upgrade recommendations. Increases system administrator efficiency and accuracy via the use of automated tools and scripts, develops system administrator procedures, and conducts system administrator training and skills assessment.

Education/Experience: BA/BS in a technical or managerial discipline with 5 years of experience relevant to the position responsibilities.

26. Senior Systems Architect - Designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Identifies, assesses, and presents options for meeting the functional and technical requirements including hardware and software updates or upgrades. Responsible for developing high level system design diagrams. Ensures these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and International Standards Organization (ISO) reference models, and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of Information Management (IM) solution of the application platform, across the application program interface (API), and the external environment/software application. Ensures that the common operating environment is compliant. Evaluates analytically and systematically problems of work flows, organization and planning and develops appropriate corrective action.

Education/Experience: BA/BS in a technical or managerial discipline with 10 years of experience relevant to the position responsibilities.

27. Staff Systems Solutions Engineer - Evaluates, recommends, and implements automated test tools and strategies. Designs, implements, and conducts test and evaluation procedures to ensure system requirements are met. Develops, maintains, and upgrades automated test scripts and architectures for application products. Also writes, implements, and reports status for system test cases for testing. Analyzes test cases and provides regular progress reports. Serves as subject matter specialist providing testing expertise for the support of user requirements of complex to highly complex software/hardware applications. Directs and/or participates in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection.

Education/Experience: At least 10 years of experience relevant to the position responsibilities is required. Citrix Certified Enterprise Engineer certification is required.

28. Subject Matter Expert (Associate) - Serves as subject matter expert, possessing in-depth knowledge of a particular area, such as business, computer science, cyber-security, engineering, mathematics, or the various sciences. Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.

Education/Experience: At least 3 years of experience relevant to the position responsibilities and ITIL Intermediate/Equivalent certification are required.

29. Subject Matter Expert (Intermediate) - Serves as subject matter expert, possessing in-depth knowledge of a particular area, such as business, computer science, cyber-security, engineering, mathematics, or the various sciences. Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.

Education/Experience: At least 7 years of experience relevant to the position responsibilities and ITIL Expert/Equivalent certification are required.

30. Subject Matter Expert (Lead) - Provides expert support, analysis and research into exceptionally complex problems, and processes relating to the subject matter. Serves as technical expert on executive-level project teams providing technical direction, interpretation and alternatives. Thinks independently and demonstrates exceptional written and oral communications skills. Applies advanced technical principles, theories, and concepts. Contributes to the development of new principles and concepts. Works on unusually complex technical problems and provides solutions, which are highly innovative and ingenious. Works under consultative direction toward predetermined long-range goals and objectives. Assignments are often self-initiated. Determines and pursues courses of action necessary to obtain desired results. Develops advanced technological ideas and guides their development into a final product. Expertise is in a particular area of Information Technology (e.g., Cybersecurity (C2C), Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications and Network Systems Management), or a specific functional area (e.g., finance, logistics, and operations research).

Education/Experience: MA/MS in a technical or managerial discipline with 10 years of experience relevant to the position responsibilities and ITILv3 Master professional certification. In addition, demonstrated operational experience, and knowledge of DoD environments is required.

31. Technical Writer/Editor - Develops, writes and edits material for reports, manuals, briefs, instructions books, catalogs and related technical and administrative publications. Assists in collecting and organizing information required for preparation of user's manuals, training materials, installation guides, proposals, and reports. Edits functional descriptions, system specifications, user’s manuals, special reports, or any other customer deliverables and documents. Experience with authoring accurate content (SOPs, high-level presentations, knowledge base articles, and media related communications).

Education/Experience: 3 years of experience relevant to the position responsibilities is required in addition to experience with authoring accurate content (SOPs, high level presentations, knowledge base articles, media related communications).

32. Test Engineer (Lead) - Subject matter expert providing testing expertise for support of user requirements of complex to highly complex software/hardware applications. Directs and/or participates in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection. Responsible for ensuring that the test design and documentation support all applicable client, agency or industry standards time lines and budgets. Responsible for ensuring that testing conclusions and recommendations are fully supported by test results, and project managers are fully informed of testing status and application deviations from documented user requirements.

Education/Experience: BA/BS in a technical or managerial discipline with 10 years of experience relevant to the position responsibilities. Professional certification (Citrix Certified Enterprise Engineer) is required.

33. Training Specialist - Assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies. Identifies the best approach training requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behavior-based assessment and performance, and team and unit assessment and measurement. Develops and revises training courses. Prepares training catalogs and course materials. Trains personnel by conducting formal classroom courses, workshops, and seminars.

Education/Experience: At least 3 years of experience relevant to the position responsibilities is required. At least one of the following certifications are required: Microsoft Certified Trainers or CompTIA Certified Technical Trainer.

34. Web Designer - Designs, develops, troubleshoots, debugs, and implements software code (such as HTML, CGI and Javascript) for user self-help module. Responsible for interface concept, design and implementation. Requires strong navigation and site design instincts.

Education/Experience: At least 3 years of experience relevant to the position responsibilities is required. CIW or Mobile Design professional certification is required.