Attach 17 - ITSS Labor Category Descriptions_.pdf

Attachment 17 - Labor Categories

Labor Category Exp.

(Years) Education Rqmt Required Experience Labor Category Descriptions

Agile Release Train Engineer (New) 3 Bachelors Degree in computer science, information systems or related field and RTE certified

∙2+ years of experience in Software Design and application development; 3-5 years of experience leading Scrum/Agile development teams;Prior experience with Scrum Master on multiple teams and engagements; Possess strong ability to tackle complex problems creatively, manage risk and influence rapid decision-making; Team player and works well in large group environments; Highly driven and motivated with a high level of initiative; Prior experience as Integration lead, program manager or delivery lead

Provides guidance to the release train. While the ART and the teams that are part of the train are predominately self-managing and self-organizing, the RTE provides guidance to help teams adapt to the environment. Organizes, runs and facilitates the release planning meeting. The release planning meeting is a two day meeting that includes all of the people involved with the ART. The meeting is crucial meeting that kicks-off and drives each program increment.

Assists in tracking the ART. Chairs the scrum of scrums (SoS). As a leader and the scrum master of scrum masters, the RTE ensures that teams interact and share cross-team issues and risks by facilitating the SoS. Resolves and/or escalates impediments. Scrum masters facilitate the resolution of impediments within their span of influence. RTE steps in to remove or escalate the impediment to someone that can remove the impediment. Facilitates intergroup communication and dependency resolution. Facilitating communication between groups. Helps to keep information moving so that the teams can focus on delivery. Facilitates process improvement at the ART level. While teams pursue improvements based on retrospectives, the RTE facilitates ensuring the overall processes are continually being refined. Work in ALL organizations is goal oriented. Leaders help everyone involved focus on those goals.

Application Architect I 7 Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Seven years of experience in multiple IT areas and 2 years of relevant architecture experience. Requires advanced to expert level knowledge and understanding of architecture, application systems design and integration.

Provides design recommendations based on long-term IT organization strategy. Develops enterprise level application and custom integration solutions including major enhancements and interfaces, functions and features.

Uses a variety of platforms to provide automated systems applications to customers. Provides expertise regarding the integration of applications across the business. Determines specifications, then plans, designs, and develops the most complex and business critical software solutions, utilizing appropriate software engineering processes—either individually or in concert with project team. Will assist in the most difficult support problems. Develops programming and development standards and procedures as well as programming architectures for code reuse. Has in-depth knowledge of state-of-the art programming languages and object-oriented approaches in designing, coding, testing and debugging programs. Understands and consistently applies the attributes and processes of current application development methodologies. Researches and maintains knowledge in emerging technologies and possible application to the business. Viewed both internally and externally as a technical expert and critical technical resource across multiple disciplines. Acts as an internal consultant, advocate, mentor and change agent.

Expert/lead technical role. Typically works on multiple IT projects as a project leader. Works on projects/issues of high complexity that require in-depth knowledge across multiple technical areas and business segments. Coaches and mentors more junior technical staff.

INFORMATION TECHNOLOGY SUPPORT SERVICES (ITSS) LABOR CATEGORY LISTING 9/2022

Application Architect II 10 Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Ten years of experience in multiple IT areas and 4 years of relevant architecture experience. Requires advanced to expert level knowledge and understanding of architecture, application systems design and integration.

Provides design recommendations based on long-term IT organization strategy. Develops enterprise level application and custom integration solutions including major enhancements and interfaces, functions and features.

Uses a variety of platforms to provide automated systems applications to customers. Provides expertise regarding the integration of applications across the business. Determines specifications, then plans, designs, and develops the most complex and business critical software solutions, utilizing appropriate software engineering processes—either individually or in concert with project team. Will assist in the most difficult support problems. Develops programming and development standards and procedures as well as programming architectures for code reuse. Has in-depth knowledge of state-of-the art programming languages and object-oriented approaches in designing, coding, testing and debugging programs. Understands and consistently applies the attributes and processes of current application development methodologies. Researches and maintains knowledge in emerging technologies and possible application to the business. Viewed both internally and externally as a technical expert and critical technical resource across multiple disciplines. Acts as an internal consultant, advocate, mentor and change agent.

Expert/lead technical role. Typically works on multiple IT projects as a project leader. Works on projects/issues of high complexity that require in-depth knowledge across multiple technical areas and business segments. Coaches and mentors more junior technical staff.

Application Engineer I 4 Bachelor’s degree in computer science, information systems, engineering, or other related discipline.

Four years of demonstrated experience is required in information systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation. A minimum of 2 years must be intensive and progressive experience in the implementation of information engineering projects; systems analysis, design and programming; systems planning; business information planning; and business analysis. Must demonstrate good communication skills and the ability to work independently or under general direction only.

Analyze functional business applications and design specifications for functional activities. Translate detailed design into application systems. Test, debug, and refine applications to produce the required product. Prepare required documentation, including both program-level and user-level documentation. Enhance applications to improve performance and add functionality. Provide technical direction to team to ensure program deadlines are met. Participates with Enterprise Engineering, Business Analytics, Financial Management Solutions, Customer Relationship Management Solutions, Systems Integration Business Process Re-Engineering and Application Development.

Application Engineer II 6 Bachelor’s degree in computer science, information systems, or other related discipline.

Six years of demonstrated experience in information systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation. A minimum of 4 years must be intensive and progressive experience in managing the implementation of information engineering projects; systems analysis, design and programming; client/server environments;

and as specified in the task. Managerial and leadership skills must be proven as well as exceptional written and oral communications skills demonstrated (i.e., including providing formal presentations to diverse audiences).

Analyze and study complex system requirements. Design software tools and subsystems to support software reuse and domain analyses and manages their implementation. Manage software development and support using formal specifications, data flow diagrams, other accepted design techniques. Estimate software development costs and schedule. Review existing programs and assist in making refinements, reducing operating time, and improving current techniques. Oversees team software configuration management. Participates with Enterprise Engineering, Business Analytics, Financial Management Solutions, Customer Relationship Management Solutions, Systems Integration Business Process Re-Engineering and Application Development.

Application Engineer III 8 Bachelor’s degree in computer science, information systems, or other related discipline.

Eight years of demonstrated experience in information systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation. A minimum of 6 years must be intensive and progressive experience in managing the implementation of information engineering projects; systems analysis, design and programming; client/server environments;

and as specified in the task. Managerial and leadership skills must be proven as well as exceptional written and oral communications skills demonstrated (i.e., including providing formal presentations to diverse audiences).

Analyze and study complex system requirements. Design software tools and subsystems to support software reuse and domain analyses and manages their implementation. Manage software development and support using formal specifications, data flow diagrams, other accepted design techniques. Estimate software development costs and schedule. Review existing programs and makes refinements, reducing operating time, and improving current techniques. Oversees software configuration management for teams. Assists with Enterprise Engineering, Business Analytics, Financial Management Solutions, Customer Relationship Management Solutions, Systems Integration Business Process Re-Engineering and Application Development.

Application Engineer IV 10 Bachelor’s degree in computer science, information systems, or other related discipline.

Ten years of demonstrated experience in information systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation. A minimum of 8 years must be intensive and progressive experience in managing the implementation of information engineering projects; systems analysis, design and programming; client/server environments;

and as specified in the task. Managerial and leadership skills must be proven as well as exceptional written and oral communications skills demonstrated (i.e., including providing formal presentations to diverse audiences).

Analyze and study complex system requirements. Design software tools and subsystems to support software reuse and domain analyses and manages their implementation. Manage software development and support using formal specifications, data flow diagrams, other accepted design techniques. Estimate software development costs and schedule. Review existing programs and assist in making refinements, reducing operating time, and improving current techniques. Supervise software configuration management. Ability to provide and perform Enterprise Engineering, Business Analytics, Financial Management Solutions, Customer Relationship Management Solutions, Systems Integration Business Process Re-Engineering and Application Development.

Application Engineer V 12 Bachelor’s degree in computer science, information systems, or other related discipline.

Twelve years of demonstrated experience in information systems development, functional and data requirements analysis, systems analysis and design, programming, program design and documentation preparation. A minimum of ten years must be intensive and progressive experience in managing the implementation of information engineering projects; systems analysis, design and programming; client/server environments;

and as specified in the task. Managerial and leadership skills must be proven as well as exceptional written and oral communications skills demonstrated (i.e., including providing formal presentations to diverse audiences).

Analyze and study complex system requirements. Design software tools and subsystems to support software reuse and domain analyses and manages their implementation. Manage software development and support using formal specifications, data flow diagrams, other accepted design techniques. Estimate software development costs and schedule. Review existing programs and assist in making refinements, reducing operating time, and improving current techniques. Supervise software configuration management. Ability to provide and perform Enterprise Engineering, Business Analytics, Financial Management Solutions, Customer Relationship Management Solutions, Systems Integration Business Process Re-Engineering and Application Development.

Application Support Adminstrator, Level II 3 Bachelor's degree or IT Certificate from an accredited college or university with major coursework in computer science, information management, or related field.

Three years full-time responsible experience in business analyst, application support, or related field. Must demonstrate good communication skills and the ability to work independently or under general direction only.

Required experience must include some, or all, of the project specific experience requirements described in the Task SOW.

Note: Regular and predictable attendance is an essential function in the performance of this job.

Supports COTS software solutions including installing, configuring, testing, monitoring, log reviews, and troubleshooting. Provides application security, user setup, role privilege definitions and assignments, and security permissions. Serves as a liaison with the vendors on product deployments, upgrades, data migrations, support issues, or product issues. Coordinates the IT responses to the customers and vendors across IT teams. Oversees the deployment of new installations and/or upgrade installations of software patches and releases. Creates system documentation and user training materials, and trains users in the proper use of hardware or software. Reports on the use and effectiveness of the solutions. Provides user support, runs reports for IT teams, and coordinates scheduled downtime and upgrades with user community. Participates in or facilitates meetings regularly across IT teams. Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Provides leadership and mentoring of other staff members.

Application Support Adminstrator, Level III 5 Bachelor's degree or IT Certificate from an accredited college or university with major coursework in computer science, information management, or related field.

Five years full-time responsible experience in business analyst, application support, or related field. Must demonstrate good communication skills and the ability to work independently or under general direction only.

Required experience must include some, or all, of the project specific experience requirements described in the Task SOW.

Note: Regular and predictable attendance is an essential function in the performance of this job.

Supports COTS software solutions including installing, configuring, testing, monitoring, log reviews, and troubleshooting. Provides application security, user setup, role privilege definitions and assignments, and security permissions. Serves as the primary liaison with the vendors on product deployments, upgrades, data migrations, support issues, or product issues. Coordinates the IT responses to the customers and vendors across IT teams.

Oversees the deployment of new installations and/or upgrade installations of software patches and releases. Creates system documentation and user training materials, and trains users in the proper use of hardware or software.

Reports on the use and effectiveness of the solutions. Ensure configured solution meets business requirements and use cases and is sustainable. Performs migrations from existing application to replacement application, and plan and execute integration and acceptance testing. Provides user support, runs reports for IT teams, and coordinates scheduled downtime and upgrades with user community. Participates in or facilitates meetings regularly across IT teams. Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Provides leadership and mentoring and may supervise other staff members.

Application Systems Analyst I 2 Bachelor’s degree in computer science, information systems, or in related respective area (i.e. accounting, human resources, logistics, etc), or other related discipline.

Two years of progressive experience in respective area (i.e., accounting, human resources, logistics, etc.). Must have a knowledge of respective organizational practices, procedures, policies, and methodologies pertaining to the management and administration of automated Government systems. Must have experience in large system procedures and policies and demonstrate good communication skills and the ability to work with others learning Government procedures and policies. Works independently and uder direction of higher level team members.

Provide functional analysis and design of business commercial off the shelf (COTS) systems for different applications such as: financial, accounting, human resources, and other enterprise systems. Handle test scripts and service requirements; works closely with end users on project development and implementation., Analysts should have working knowledge of relational database environments, workflows, structured analysis, data modeling, information engineering, mathematical model building, sampling, and cost accounting to plan the system. Specify the inputs to be accessed by the system, design or retrace the processing steps, and correct or format the output to meet the users' needs. Possess excellent verbal and written communication skills. Works closely with application technical analyst and applies experience of respective functional area (i.e., accounting, human resources, logistics, etc.) to system analysis and design areas for large scale, complex systems. Analyzes problem areas and postulates feasible solutions. Participates in and conducts structured project reviews (walk through). Provides assistance in the development of design deliverables. Provides management with status of projects, problems or other outstanding project related issues.

Application Systems Analyst II 4 Bachelor’s degree in computer science, information systems, or in related respective area (i.e. accounting, human resources, logistics, etc), or other related discipline.

Four years of progressive experience in respective area (i.e., accounting, human resources, logistics, etc.). Must have a detailed knowledge of respective organizational practices, procedures, policies, and methodologies pertaining to the management and administration of automated Government systems. Must have experience in Governmental procedures and policies and demonstrate good communication skills and the ability to work independently or under general direction only.

Provide functional analysis and design of business commercial off the shelf (COTS) systems for different applications such as: financial, accounting, human resources, and other enterprise systems. Handle test scripts and service requirements; works closely with end users on project development and implementation., Analysts should have working knowledge of relational database environments, application workflows, structured analysis, data modeling, information engineering, mathematical model building, sampling, and cost accounting to plan the system.

Specify the inputs to be accessed by the system, design or retrace the processing steps, and correct or format the output to meet the users' needs. Possess excellent verbal and written communication skills. Works closely with application technical analyst and applies experience of respective functional area (i.e., accounting, human resources, logistics, etc.) to system analysis and design areas for large scale, complex systems. Analyzes problem areas and postulates feasible solutions. Participates in and conducts structured project reviews (walk through). Provides assistance in the development of design deliverables. Provides management with status of projects, problems or other outstanding project related issues.

Application Systems Analyst III 6 Bachelor’s degree in computer science, information systems, or in related respective area (i.e. accounting, human resources, logistics, etc), or other related discipline.

Six years of progressive experience in respective area (i.e., accounting, human resources, logistics, etc.). Must have a detailed knowledge of respective organizational practices, procedures, policies, and methodologies pertaining to the management and administration of automated Government systems. Must have experience in Governmental procedures and policies and demonstrate good communication skills and the ability to work independently or under general direction only.

Provide functional analysis and design of business commercial off the shelf (COTS) systems for different applications such as: financial, accounting, human resources, and other enterprise systems. Handle test scripts and service requirements; works closely with end users on project development and implementation., Analysts should have working knowledge of relational database environments, workflows, structured analysis, data modeling, information engineering, mathematical model building, sampling, and cost accounting to plan the system. Specify the inputs to be accessed by the system, design or retrace the processing steps, and correct or format the output to meet the users' needs. Working knowledge of system interfacing, mapping data, and ensuring all processing steps are addressed to design or correct defect. Possess excellent verbal and written communication skills. Works closely with application technical analyst and applies experience of respective functional area (i.e., accounting, human resources, logistics, etc.) to system analysis and design areas for large scale, complex systems. Analyzes problem areas and postulates feasible solutions. Participates in and conducts structured project reviews (walk through).

Provides assistance in the development of design deliverables. Provides management with status of projects, problems or other outstanding project related issues.

Application Systems Analyst IV 8 Bachelor’s degree in computer science, information systems, or in related respective area (i.e. accounting, human resources, logistics, etc), or other related discipline.

Eight years of progressive experience in respective area (i.e., accounting, human resources, logistics, etc.). Must have a detailed knowledge of respective organizational practices, procedures, policies, and methodologies pertaining to the management and administration of automated Government systems. Must have experience in Governmental procedures and policies and demonstrate good communication skills and the ability to work independently or under general direction only.

Provide functional analysis and design of business commercial off the shelf (COTS) systems for different applications such as: financial, accounting, human resources, and other enterprise systems. Handle test scripts and service requirements; works closely with end users on project development and implementation., Analysts should have working knowledge of relational database environments, workflows, structured analysis, data modeling, information engineering, mathematical model building, sampling, and cost accounting to plan the system. Specify the inputs to be accessed by the system, design or retrace the processing steps, and correct or format the output to meet the users' needs. Working knowledge of system interfacing, mapping data, and ensuring all processing steps are addressed to design or correct defect. Possess excellent verbal and written communication skills. Works closely with application technical analyst and applies experience of respective functional area (i.e., accounting, human resources, logistics, etc.) to system analysis and design areas for large scale, complex systems. Analyzes problem areas and postulates feasible solutions. Participates in and conducts structured project reviews (walk through).

Provides assistance in the development of design deliverables. Provides management with status of projects, problems or other outstanding project related issues.

Application Systems Analyst V 10 Bachelor’s degree in computer science, information systems, or in related respective area (i.e. accounting, human resources, logistics, etc), or other related discipline.

Ten years of progressive experience in respective area (i.e., accounting, human resources, logistics, etc.). Must have a detailed knowledge of respective organizational practices, procedures, policies, and methodologies pertaining to the management and administration of automated Government systems. Must have experience in Governmental procedures and policies and demonstrate good communication skills and the ability to work independently or under general direction only.

Provide functional analysis and design of business commercial off the shelf (COTS) systems for different applications such as: financial, accounting, human resources, and other enterprise systems. Handle test scripts and service requirements; works closely with end users on project development and implementation., Analysts should have working knowledge of relational database environments, workflows, structured analysis, data modeling, information engineering, mathematical model building, sampling, and cost accounting to plan the system. Specify the inputs to be accessed by the system, design or retrace the processing steps, and correct or format the output to meet the users' needs. Working knowledge of system interfacing, mapping data, and ensuring all processing steps are addressed to design or correct defect. Possess excellent verbal and written communication skills. Works closely with application technical analyst and applies experience of respective functional area (i.e., accounting, human resources, logistics, etc.) to system analysis and design areas for large scale, complex systems. Analyzes problem areas and postulates feasible solutions. Participates in and conducts structured project reviews (walk through).

Provides assistance in the development of design deliverables. Provides management with status of projects, problems or other outstanding project related issues. May provide basic SQL guidance to technical staff to assist in remediation of break fixes, corrections to code, or new application development.

Application Systems Analyst/Programmer I 3 Bachelor’s degree in computer science, information systems, or other related discipline.

Three years of progressive experience in computer programming and analysis in broad based IT settings, including contemporary computer hardware and programming languages. Must demonstrate good communication skills.

Under close supervision, performs assigned portions of system analysis, design, programming, documentation, testing, and implementation of applications, which are administrative, business, or technically oriented in nature.

This work will principally involve one or all of the following: modifying existing applications, configuring commercial-off-the-shelf applications, and/or developing new applications. Participates in all phases of software development with emphasis on requirements development, planning, analysis and design, and testing and acceptance phases. Applies standard business and data manipulation principles and methods to technical problems to arrive at automated solutions. Designs and prepares technical reports and related documentation, and charts and graphs to record results. Provides management with status of projects, problems or other outstanding project related issues. Establishes and maintains system security. Applies system solutions to business problems through the design and programming of automated systems. Configures, analyzes, designs, develops, and maintains program codes and applications to support business processes and functions. Works on elements of large, complex installations. Performs all aspects of programming assignments and assists with systems design. Fully knowledgeable in programming languages. Applies knowledge and experience with technology and application development methodologies to perform basic systems analysis techniques, testing, debugging, file design and storage following configuration management processes.

Application Systems Analyst/Programmer II 5 Bachelor’s degree in computer science, information systems, or other related discipline.

Five years of progressive experience in computer programming and analysis in broad based IT settings, including contemporary computer hardware and programming languages. Must demonstrate good communication skills.

Under close supervision, performs assigned portions of system analysis, design, programming, documentation, testing, and implementation of applications, which are administrative, business, or technically oriented in nature.

This work will principally involve one or all of the following: modifying existing applications, configuring commercial-off-the-shelf applications, and/or developing new applications. Participates in all phases of software development with emphasis on requirements development, planning, analysis and design, and testing and acceptance phases. Applies standard business and data manipulation principles and methods to technical problems to arrive at automated solutions. Designs and prepares technical reports and related documentation, and charts and graphs to record results. Provides management with status of projects, problems or other outstanding project related issues. Establishes and maintains system security.Applies system solutions to business problems through the design and programming of automated systems. Configures, analyzes, designs, develops, and maintains program codes and applications to support business processes and functions. Works on elements of large, complex installations.

Performs all aspects of programming assignments and assists with systems design. Fully knowledgeable in programming languages. Applies knowledge and experience with technology and application development methodologies to perform basic systems analysis techniques, testing, debugging, file design and storage following configuration management processes.

Application Systems Analyst/Programmer III 7 Bachelor’s degree in computer science, information systems, or other related discipline.

Seven years of progressive experience in computer programming and analysis in broad based IT settings, including contemporary computer hardware and programming languages. Must demonstrate good communication skills.

Under close supervision, performs assigned portions of system analysis, design, programming, documentation, testing, and implementation of applications, which are administrative, business, or technically oriented in nature.

This work will principally involve one or all of the following: modifying existing applications, configuring commercial-off-the-shelf applications, and/or developing new applications. Participates in all phases of software development with emphasis on requirements development, planning, analysis and design, and testing and acceptance phases. Applies standard business and data manipulation principles and methods to technical problems to arrive at automated solutions. Designs and prepares technical reports and related documentation, and charts and graphs to record results. Provides management with status of projects, problems or other outstanding project related issues. Establishes and maintains system security.Applies system solutions to business problems through the design and programming of automated systems. Configures, analyzes, designs, develops, and maintains program codes and applications to support business processes and functions. Works on elements of large, complex installations.

Performs all aspects of programming assignments and assists with systems design. Fully knowledgeable in programming languages. Applies knowledge and experience with technology and application development methodologies to perform basic systems analysis techniques, testing, debugging, file design and storage following configuration management processes. Provide knowledge transfer to other team members.

Application Systems Analyst/Programmer IV 9 Bachelor’s degree in computer science, information systems, or other related discipline.

Nine years of progressive experience in computer programming and analysis in broad based IT settings, including contemporary computer hardware and programming languages. Must demonstrate good communication skills.

Under close supervision, performs assigned portions of system analysis, design, programming, documentation, testing, and implementation of applications, which are administrative, business, or technically oriented in nature.

This work will principally involve one or all of the following: modifying existing applications, configuring commercial-off-the-shelf applications, and/or developing new applications. Participates in all phases of software development with emphasis on requirements development, planning, analysis and design, and testing and acceptance phases. Applies standard business and data manipulation principles and methods to technical problems to arrive at automated solutions. Designs and prepares technical reports and related documentation, and charts and graphs to record results. Provides management with status of projects, problems or other outstanding project related issues. Establishes and maintains system security.Applies system solutions to business problems through the design and programming of automated systems. Configures, analyzes, designs, develops, and maintains program codes and applications to support business processes and functions. Works on elements of large, complex installations.

Performs all aspects of programming assignments and assists with systems design. Fully knowledgeable in programming languages. Applies knowledge and experience with technology and application development methodologies to perform basic systems analysis techniques, testing, debugging, file design and storage following configuration management processes. Provides oversight to lower level staff.

Application Systems Analyst/Programmer V 11 Bachelor’s degree in computer science, information systems, or other related discipline.

Eleven years of progressive experience in computer programming and analysis in broad based IT settings, including contemporary computer hardware and programming languages. Must demonstrate good communication skills.

Under close supervision, performs assigned portions of system analysis, design, programming, documentation, testing, and implementation of applications, which are administrative, business, or technically oriented in nature.

This work will principally involve one or all of the following: modifying existing applications, configuring commercial-off-the-shelf applications, and/or developing new applications. Participates in all phases of software development with emphasis on requirements development, planning, analysis and design, and testing and acceptance phases. Applies standard business and data manipulation principles and methods to technical problems to arrive at automated solutions. Designs and prepares technical reports and related documentation, and charts and graphs to record results. Provides management with status of projects, problems or other outstanding project related issues. Establishes and maintains system security.Applies system solutions to business problems through the design and programming of automated systems. Configures, analyzes, designs, develops, and maintains program codes and applications to support business processes and functions. Works on elements of large, complex installations.

Performs all aspects of programming assignments and assists with systems design. Fully knowledgeable in programming languages. Applies knowledge and experience with technology and application development methodologies to perform basic systems analysis techniques, testing, debugging, file design and storage following configuration management processes. Provides oversight to lower level staff.

Business Process Reengineering Specialist I 5 Bachelor’s degree in computer science, information systems, engineering, or other related discipline. Eight years of Business Re-engineering consulting may be substituted for formal education.

Five years of full-time, progressive experience as an Business Process Reengineer in the development of corporate data models. Specializes in business, information, performance, transactional and data warehouse data modeling and development, enterprise application integration and systems integration, data conversion, data extraction, transformation and load.

Apply process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization projects. Assist senior staff with effective transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Commensurate education and experience.

Business Process Reengineering Specialist II 7 Bachelor’s degree in computer science, information systems, engineering, or other related discipline. Eight years of Business Re-engineering consulting may be substituted for formal education.

Sevenyears of full-time, progressive experience as an Business Process Reengineer in the development of corporate data models. Specializes in business, information, performance, transactional and data warehouse data modeling and development, enterprise application integration and systems integration, data conversion, data extraction, transformation and load.

Apply process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization projects. Responsible for transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. May provide daily supervision and direction to other contractor business reengineering specialists and web architects. Commensurate education and experience.

Business Process Reengineering Specialist III 15 Bachelor’s degree in computer science, information systems, engineering, or other related discipline. Eight years of Business Re-engineering consulting may be substituted for formal education.

Fifteen years of full-time, progressive experience as an Business Process Reengineer in the development of corporate data models. Specializes in business, information, performance, transactional and data warehouse data modeling and development, enterprise application integration and systems integration, data conversion, data extraction, transformation and load.

Manage use of process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization projects. Responsible for transitioning of existing organizations or project teams in accomplishing the organization's goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Key coordinator between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of best practice including e-business practices. May provide daily supervision and direction to other contractor business reengineering specialists and web architects. Commensurate education and experience.

Computer and Information Scientist, Level II 5 Bachelor’s degree in computer science, information systems, engineering, or other related discipline or Oracle Masters is required. Seven years of Oracle consulting may be substituted for formal education.

Five years of full-time, progressive experience in Oracle relational database administration and/or Oracle system management consulting is required.

• Certification - Required to possess a Certified Oracle Master or an Oracle Certified Professional (OCP) certification. Seven years of Oracle consulting may be substituted.

Acts as Consultant in complex or mission critical client requirements. Develop, modify, and apply computer modeling and programming applications to analyze and solve mathematical and scientific problems affecting system and program performance. Participates in all phases of scientific and engineering projects such as research, design, development, testing, modeling, simulating, training, and documentation. Recommends and takes action to direct the analyses and solutions of problems. Provides extensive database knowledge to the team and gives advice.

Provides back up for routine activities. Provides knowledge transfer to new staff working on Oracle Federal system.

Computer and Information Scientist, Level IV 7 Bachelor’s degree in computer science, information systems, engineering, or other related discipline or Oracle Masters is required. Nine years of Oracle consulting may be substituted for formal education.

Seven years of full-time, progressive experience in Oracle relational database administration and/or Oracle system management consulting is required.

• Certification - Required to possess a Certified Oracle Master or an Oracle Certified Professional (OCP) certification. Nine years of Oracle consulting may be substituted.

Acts as Consultant in complex or mission critical client requirements. Develop, modify, and apply computer modeling and programming applications to analyze and solve mathematical and scientific problems affecting system and program performance. Participates in all phases of scientific and engineering projects such as research, design, development, testing, modeling, simulating, training, and documentation. Recommends and takes action to direct the analyses and solutions of system problems. Provides extensive Oracle Federal knowledge to the team and gives advice. Works with other team members to resolve complex issues related to Oracle Federal Financial products and integrated products. Finds solutions for complex problems involving different products, customers and requirements. Provides knowledge transfer to new staff working on Oracle Federal system.

Computer and Information Scientist, Level VI 10 Bachelor’s degree in computer science, information systems, engineering, or other discipline. Twelve years of Oracle consulting may be substituted for formal education.

Ten years of full-time, progressive experience in Oracle system management consulting is required.

• Certification - Required to possess a Certified Oracle Master or an Oracle Certified Professional (OCP) certification. One of the following must be met:

o Publishing/Presentation - Must have a demonstrable commitment to the advancement of IT knowledge by publishing or presenting in at least one of the following areas:

o Books - IT technical books or recognized academic press.

o Conference papers/presentations - OracleWorld, Database World, etc.

o Academic Journals - IEEE, Journal of Information Systems, etc.

o Trade Periodicals - Oracle Magazine, Oracle Internals, DM-Review, Dr. Dobbs journal, et

Acts as Senior Consultant in complex or mission critical client requirements. Develop, modify, and apply computer modeling and programming applications to analyze and solve mathematical and scientific problems affecting system and program performance. Participates in all phases of scientific and engineering projects such as research, design, development, testing, modeling, simulating, training, and documentation. Recommends and takes action to direct the analyses and solutions of problems. Provides analysis of new software trends and technology improvements.

Provides recommendations to all levels of management. Works with other team members to resolve complex issues related to Oracle multi-layer products and integrated products. Finds solutions for complex problems involving different platforms, products, customers and requirements.

Computer Operator, Level I 2 H.S. Graduate or equivalent. Two years in operating medium and large-scale computer systems. Must be familiar with all normal operating procedures.

Under close supervision, operates computer consoles and peripheral equipment.

Computer Operator, Level II 3 H.S. Graduate or equivalent. Three years in operating medium and large-scale computer systems. Must be familiar with all normal operating procedures.

Under general supervision, operates computer consoles and peripheral equipment.

Computer Operator, Level III 5 H.S. Graduate or equivalent. Five years in operating medium and large-scale computer systems. Must be familiar with all normal operating procedures.

Operates computer consoles and peripheral equipment

Computer Operator, Level IV 7 H.S. Graduate or equivalent. Seven years in the operations of a large-scale computer system or a multi-server local area network and at least five years in a supervisory role. Knowledge of hardware, software and operating systems is required.

Must demonstrate good communication skills and the ability to work independently or under general direction only.

Manages computer operations. Ensures production schedules are met. Ensures computer system resources are used effectively. Coordinates the resolution of production-related problems. Ensures proper relationships are established between customers, teaming partners, and vendors to facilitate the delivery of information technology services.

Provides users with computer output. If assigned as a Task Leader, supervises staff operations.

Content Authoring Specialist, Level II 5 Bachelor's degree or IT Certificate from an accredited college or university with major coursework in computer science, information management, or related field.

Five years experience of IT planning, designing, and creating and delivering textual information via digital, print or other media, supported where necessary by graphical content. Experience doing research using multiplie sources. Must demonstrate good communication skills, strong understanding of grammar rules, writng skills in a multitude of syles and voices and the ability to work independently or under general direction only.

Required experience must include some, or all, of the project specific experience requirements described in the

Produce information artifacts that are accurate, current, relevant and easily understood by the intended audience.

Understands the requirements of the intended audience in collaboration with clients and/or representatives of the intended audience. Applies principles of authoring, designing, controlling, and presenting textual information via digital, print or other media, supported where necessary by graphical content. Takes into consideration how information may be presented, identified, and searched for. Gathers source information and creating content and identifying appropriate illustrations or graphics. Understands and applies copyright rules and related legal and policy guidelines/standards. Interprets complex technology information and creates and uses guidelines to present information clearly, concisely, and accurately Work with IT professionals like system engineers, Cloud architects, Scrum Masters, Developers and testers to create contents for technical documentations..

Data Base Administrator, Level I 3 Bachelor’s degree in computer science, information systems, or other related discipline.

Three years of progressive experience in providing or supporting installation, maintenance, and administration of system software and/or databases in a mainframe, client-server, and/or web-based environment. Must demonstrate good communication skills and the ability to work independently or under general direction only.

Under general supervision, provides database support for IT systems in a mainframe, client-server, and/or web-based environment. Plans and coordinates new requirements with application development staff and advise project teams on the design of complex hierarchical or relational databases.