Attach 1-MMAC ITSS_PWS_5 December 2022.pdf

MMAC-ITSS PWS Attachment 1, Page i 11/29/2022

Enterprise Services Center (ESC)

PERFORMANCE WORK STATEMENT

MIKE MONRONEY AERONAUTICAL

CENTER - INFORMATION TECHNOLOGY

SUPPORT SERVICES (MMAC-ITSS)

Enterprise Services Center 6500 South MacArthur Boulevard

Oklahoma City, OK 73125

November 29, 2022

Attachment 1 v1.0

MMAC-ITSS PWS Attachment 1, Page ii

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MMAC-ITSS PWS Attachment 1, Page iii

Table of Contents

1 GENERAL INFORMATION

1.1 Introduction

1.2 Background

1.3 Performance of Work

1.4 Tiers

1.5 Definitions/Acronyms

2 GENERAL REQUIREMENTS

2.1 Government/Contractor Relationship

2.2 Contractor Employee Supervision

2.3 Orientation Plan and Phase-In Schedule

2.4 Phase-In

2.5 Phase-Out

2.6 Period of Performance / Ordering Period

2.7 Place of Performance

2.8 Observance of Legal Holidays & Administrative Leave

2.9 Hours of Operation

2.10 Telecommuting

2.11 Travel

2.12 Training

2.13 Strike Contingency Plan (SCP)

2.14 Monthly Progress Report

2.15 Invoicing

3 CONTRACTOR PERSONNEL/WORK REQUIREMENTS

3.1 Key Personnel

3.2 Program Manager and Deputy Program Manager

3.3 Site/Task Supervision II

3.4 Administrative, Managerial, and Supervisory

3.5 Removal of Contractor Personnel

4 PERFORMANCE REQUIREMENTS FOR OVER AND ABOVE

4.1 OVER AND ABOVE (O&A)

4.2 TECHNICAL REQUIREMENTS FOR O&A TASK ORDERS

5 PERFORMANCE MONITORING

5.1 Quality Control Requirements

5.2 Quality Control (QC) Program

5.3 Quality Assurance Surveillance Plan (QASP)

5.4 Contract/Task Meetings

5.5 Contract Review

MMAC-ITSS PWS Attachment 1, Page iv

5.6 Contract/Task Order Management

6 GOVERNMENT FURNISHED PROPERTY

6.1 General

6.2 Property

6.2.1 Facilities

6.2.2 Equipment

6.2.3 Materials

6.3 Use of Government Property

6.3.1 Telephones

6.3.2 Mail/Postage

6.3.3 Fax and Copy Machines

6.3.4 Computers and Internet and Electronic Mail (E-mail)

6.3.5 Canvassing, Soliciting, or Selling

6.4 Physical Security

6.5 Conservation of Utilities

7 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS

7.1 Security Investigations

7.2 Security Personnel Requirements

7.3 Security Reporting Requirements

8 CONTRACT MANAGEMENT INFORMATION SYSTEM TOOL (CMIS)

9 EMERGENCY SITUATIONS & EXERCISES DURING CONTRACT

PERFORMANCE

10 PROCESS CHANGING EFFECIENCIES

11 CONTRACT DATA REQUIREMENTS LIST (CDRL)

11.1 CDRL Deliverables

11.2 List of CDRLs

MMAC ITSS Attachment 1, Page 1

DCN: 11/30/2022

1 GENERAL INFORMATION

1.1 Introduction

Introduction. The nature of this procurement action is for a five year contract to provide Information Technology Support Services (ITSS) that augment the Enterprise Services Center (ESC), the Logistics Center (AJW-L000), and the FAA Academy (AMA) with Information Technology (IT) professionals. All of these organizations are located at Mike Monroney Aeronautical Center (MMAC) in Oklahoma City, Oklahoma.

ESC operates as a Federal Financial Shared Service Provider (FSSP); one of four federal financial management Centers of Excellence as designated by the Office of Management and Budget (OMB) to provide integrated business services and solutions to the Federal Government.

ESC resides under FAA’s Office of Finance & Management (AFN) and operates under a “fee-for-service” principle that receives no appropriated funds. This procurement provides contract support for the ESC Information & Digital Services Division (AMK-200), which consists of seven branches: Custom Development Services (AMK-210), Systems Operations & Managed Services (AMK-220), Cyber Security Services (AMK-230), Solution Development Services (AMK-240), Architecture, Asset & Data Management Services (AMK-250), Customer Services Center (AMK-260), and Wireless & Mobility Services (AMK-270).

AJW-L000 provides logistics support and assets critical to maintenance of the National Airspace System (NAS), as well as equipment supporting operational availability throughout the FAA and external customers, such as the U.S. Customs and Border Protection agency. This procurement provides contract support for the following branches: Information Systems Group (AJW-L300), Product Services Group (AJW-L500), Automation and Communications Group (AJW-L800).

AMA develops and conducts training courses for the technical and professional staff that keep the NAS systems operational. The procurement provides contract support for the Regulatory Standards Division (AMA-200) technical training for the Aviation Safety (AVS) lines of business and provides support for a number of training classrooms and office environments throughout the MMAC.

Since ESC is the largest stakeholder, it is the sponsor of this requirement.

1.2 Background

The ESC, AJW-L000, and AMA organizations have a continuous requirement for comprehensive ITSS for DOT and non-DOT customers. Contract tasks include, but are not limited to the following requirements:

• Systems Development and Integration;

• System Management and Hosting;

• Information System Security;

• Information Media;

MMAC ITSS Attachment 1, Page 2

• Office Automation;

• Project Management;

• IT Training.

Labor categories include, but are not limited to the following: Agile Release Train Engineers, Application Architects I-II, Application Engineers I – IV, Application Support Administrator II- III, Application System Analyst I-V, Application Systems Analyst/Programmer 1-V, Business Process Reengineering Specialist I-III, Computer and Information Specialists I-VI, Computer Operator I-IV, Content Authoring Specialist II, Data Base Administrators I-III, Data/Information Architect I – II, Data Modeler/Analyst I-II, Data Scientist I-II, Data Visualization Specialists I-II, Enterprise Agility Coach, Enterprise Architect I-II, Enterpirse Content Application Developer, Enterpirse Content Systems Engineer, Enterprise Data Engineer III, Enterprise Resource Planning (ERP) Specialist, Functional Analyst I-IV, Information Engineer I-IV, Information Security Architect I-II, Information Technology Security Specialist I-III, Information Technology Strategic/Capital Planner, Information Technology Technical Specialist I-III, Information Technology Training Specialist, Lead Enterprise Agility Coach, Office Automation Specialist I-IV, Oracle Consultant I-V, Product Owner, Programmer I-III, Program Manager, Reports Developer I-III, Solutions Architect I-II, ScrumMaster I-II, System Administrator I-IV, Systems Analyst/Programmer I-V, System Architect II-III, System Design/Programmer, Level III-V, Systems Engineer I-III, Technical Typist, Technical Writer I-II, Telecommunications Engineer, Telecommunications Specialist III-IV, Tester I-II. User Experience Design Specialist III-V, Video Production Assistant, Web Developer II-III, and Web Technical Administrator.

MMAC ITSS Attachment 1, Page 3

1.3 Performance of Work

Scope of Work. The contractor must effectively administer, manage, and perform the duties and responsibilities as defined in this Performance Work Statement (PWS) and in each Task Performance Work Statement (TPWS)/Task Statement of Work (TSOW). The PWS structures the acquisition around “what” service or quality level is required, as opposed to “how” the contractor should perform the work (i.e., results, not compliance). This Performance-Based approach enables the contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints.

Contractor personnel must perform work as required to accomplish IT and related support services requirements of MMAC. The MMAC is an IT services provider to the DOT, the FAA, and many other federal agencies. The types of services provided are identified below. Services will be acquired by issuing individual task orders. The contract is to be performed using facilities and materials provided by the Government. Services will be principally performed at the MMAC, MMAC ITSS Attachment 1, Page 4

Oklahoma City, Oklahoma, unless otherwise stipulated by the Government on the individual task order(s).

The contractor must furnish all personnel, management, supervision and subcontract items or services as necessary to perform various technical IT support services as stated in specific performance work statements for individual task orders. All work must be performed in accordance with the FAA’s Capability Maturity Model Integration (CMMI), International Standards Organization (ISO) 9001:2008, Software Engineering Institute Capability Maturity Model Process Management or other existing policies, standards, and processes. No supplies (i.e.

hardware/software) must be ordered utilizing this contract and all deliverables become the sole property of the Government.

New labor categories or skill levels may be added during the course of this contract to reflect changes in technology or the Government’s needs, provided that the labor category or skill level falls within the general scope of work for this contract, which is for IT and related support services. Throughout this entire requirement, the terms “Labor Hour (LH)” and “Time and Materials (T&M)” are used interchangeable.

The contract is to be performed using facilities and materials provided by the Government. Services will be principally performed at the MMAC, Oklahoma City, Oklahoma, unless otherwise stipulated by the Government on the individual task order(s). When services are performed outside the Oklahoma City metropolitan area, the proposal for such tasking(s) will only include a locality adjustments if the work is classified for Service Contract Act employees and a wage determination would be provided with the relevant locality pay.

The contractor must respond timely to task order requirements, and must implement, manage and administer task orders developed in accordance with the task order procedures and contract administration requirements of this contract. The contractor must ensure that all task order work is performed in accordance with the applicable task order, the task order PWS/SOW, and the delivery schedule, including ensuring that task order labor hour estimates are not exceeded during work performance on T&M/LH tasks. Task order turn around time frames typically will be tight, allowing minimal time for response and preparation activities and subsequent work start-up. The response time for task order proposals will be specified upon issuance of the proposal request by the CO and will be dependent on the level of complexity and urgency of the specific requirement. Because of the diversity of technology, technical expertise, performance/skill levels and turn around times associated with the Government’s IT requirements, the contractor must have personnel resources readily available with varying levels of expertise and experience. The contractor must provide to the COR on or before the fifteenth day of each month a Project Status Report in accordance with CDRL A006 (Contractor’s Progress, Status and Management Report).

1.4 Tiers

A portion of the contract tasks order will have a firm-fixed Performance Based pricing methodology, which is broken down into levels of service known as Tiers.

Tiers are stand-alone (not cumulative), while add-ons are identified as Small or Large and the Government can use as many as necessary (cumulative). Below is an example of how these firm-fixed priced requirements must be utilized. For ESC, MMAC ITSS Attachment 1, Page 5 which is a ‘fee-for-service’agency, this pricing style allows the flexibility and scalability to manage workload fluctuations.

* Tasks may have multiple tiered pricing schedules.

1.5 Definitions/Acronyms

The following definitions and acronyms are provided:

AMA-200– FAA Academy – One of the offices requesting this contract and where the work will be accomplished.

AMK-200 – ESC Information Services Division – One of the offices requesting this contract and where the work will be accomplished.

AJW-L000 – FAA Logistics Center - One of the offices requesting this contract and where the work will be accomplished.

AMS – FAA’s Acquisition Management System CO – Contracting Officer – the FAA Contracting Officer assigned to this contract.

COR – Contracting Officer’s Representative – The Government employee assigned by the CO in writing who is delegated certain responsibilities for day-to-day technical administration of the contract.

DOT – Department of Transportation DPM – Deputy Program Manager – acts as Program Manager in his/her absence and assists the PM with day-to-day oversight of the contract.

ESC – Enterprise Services Center FAA – Federal Aviation Administration

Add-ons

MMAC ITSS Attachment 1, Page 6

MMAC PM – The Government representative responsible for managing the contract at a high level. For example, involved with modifications or changes to the contract or Performance Work Statement, Program Reviews, and overall Contractor’s performance.

OFM – Office of Financial Management OMB – Office of Management and Budget PM – Program Manager – Onsite contract supervisor responsible for overseeing the entire contract.

PWS – Performance Work Statement

2 GENERAL REQUIREMENTS

2.1 Government/Contractor Relationship

The services to be delivered by the Contractor to the Government are non-personal services. No employer-employee relationship will exist between the Government and the Contractor and/or between the Government and the Contractor’s employees.

2.2 Contractor Employee Supervision

The Contractor must designate appropriate and sufficient supervisory personnel to meet task outcomes. The Contractor must provide day-to-day supervision of all contract personnel including, but not limited to work assignments, performance monitoring, payroll records, leave approval and monitoring, etc. FAA will provide as needed by the Contractor limited assistance in the form of technical and policy guidance through the assigned COR.

2.3 Orientation Plan and Phase-In Schedule

To ensure a smooth transition in the change of work effort from the current contract, the Contractor must begin a 45-day orientation period (Phase-In) as specified in the contract award.

The purpose of this orientation period is to: (1) Observe work accomplished by current employees; (2) Complete personnel requirements (workforce) including the hiring of personnel to assure satisfactory performance beginning on the contract start date (soliciting personnel for employment during duty hours is prohibited unless interview arrangements are made through the contracting and personnel offices); (3) Obtain security clearances, if required; (4) Complete training requirements and accomplish necessary training of Contractor employees; (5) Complete the development of necessary work plans/procedures; and (6) Complete the development of Quality Control Plans (Reference CDRL A007) and procedures. The Contractor must include this orientation period in an Orientation Plan which must include the Contractor’s planned Phase-In Schedule. The Orientation Plan must be prepared by the Contractor and presented to the Government’s in the technical proposal.

2.4 Phase-In

The period from the effective date of the contract for a period of 30 days will be the Phase-In portion of the contract. The Contractor must use that time for staffing positions and implementing those operating procedures under the contract described in the required

MMAC ITSS Attachment 1, Page 7

Orientation Plan. The Contractor will be allowed access to the facilities to familiarize supervisors, key personnel, and staff, and with facilities, equipment, reporting, work scheduling, and procedures. However, such access must not interfere with the production efforts of current contract personnel. To preclude such interference, arrangements for access to the Government facilities must be made through and by the CO.

The new contractor shall assume full contract performance, and assume responsibility for all tasks on the effective date of the Task Order (issued for obligaton of funds).

2.5 Phase-Out

Should the FAA award a follow-on contract to this contract to a follow-on Contractor other than the incumbent Contractor, the Contractor agrees to cooperate with the FAA and the follow-on Contractor to ensure a smooth transition and orderly change over to the successful follow-on Contractor for the new contract. During the Phase-Out familiarization period, the incumbent Contractor must be fully responsible for all current task order services. With regard to the successor Contractor’s access to incumbent employees, a recruitment notice may be placed in each facility. At the conclusion of any performance period, including option periods or extensions, the services provided under this contract may be awarded to another Contractor. The Contractor in place must be required to assist in the Phase-In activities.

2.6 Period of Performance / Ordering Period

The contract must cover a base period from April 1, 2024 to March 31, 2025, with four (4) one-year option periods:

Option 1 April 1, 2025 to March 31, 2026 Option 2 April 1, 2026 to March 31, 2027 Option 3 April 1, 2027 to March 31, 2028 Option 4 April 1, 2028 to March 31, 2029

2.7 Place of Performance

The contract is to be performed primarily at the Mike Monroney Aeronautical Center (MMAC), 6500 South MacArthur Blvd, Oklahoma City, Oklahoma, unless otherwise mutually agreed upon between the Government and the Contractor.

All functions listed within this PWS must be located in the fifty United States or the District of Columbia, unless otherwise approved by the FAA.

MMAC ITSS Attachment 1, Page 8

2.8 Observance of Legal Holidays & Administrative Leave

Generally, the Contractor must not be required to work nor will payment be made by the Government for holidays and administrative leave.

If the Task Order is Firm Fixed Priced, any exceptions where Contractor support may be required during holidays, administrative leave, and facility closure must be identified by the COR and negotiated by the CO if/when applicable.

If the Task Order is Labor-Hour, then the level of effort must be negotiated by the CO and the Contractor. The Contractor must be responsible for paying their employees in accordance with the applicable Department of Labor wage determinations, to include overtime, at all times.

The following is a list of Federal holidays and administrative leave:

a. New Year’s Day, January 1

b. Martin Luther King’s birthday, the third Monday in January

c. Washington’s Birthday, the third Monday in February

d. Memorial Day, the last Monday in May

e. Juneteenth Day, June 19th

f. Independence Day, July 4

g. Labor Day, the first Monday in September

h. Columbus Day, the second Monday in October

i. Veteran’s Day, November 11

j. Thanksgiving Day, the fourth Thursday in November

k. Christmas Day, December 25

l. Any other day designated by Federal statute, executive order, or presidential proclamation.

m. Local determinations relating to adverse weather conditions, national emergencies, energy conservation, MMAC/Organizational determinations, etc., may require the Center to close. During such periods of closure, when Contractor employees are not permitted to work, the following conditions apply:

1. For Firm Fixed Price Task Orders, the Contractor may be asked to telecommute by the COR/CO to meet metrics;

2. For Labor-Hour Task Orders, the Contractor must not be allowed to work nor will the Contractor be compensated unless continuation of the work (via telecommute; alternative location(s); etc.) is identified by the COR and authorized by the CO.

2.9 Hours of Operation

Refer to individual Task Performance Work Statements (TPWS)/ Task Statements of Work (TSOW) for relevant operating hours.

MMAC ITSS Attachment 1, Page 9

2.10 Telecommuting/Teleworking

The Government may permit telecommuting/teleworking by Contractor employees when determined to be in the best interest of the Government in meeting work requirements. The Contractor must have an established program subject to review by the Government. The decision to allow telecommuting/teleworking on individual tasks lies with the COR. When a task is approved for telecommuting/teleworking, the Contractor requests must include the date, time, and description of the work to be performed. All telecommuting/teleworking must be at no additional cost to the Government.

In furtherance of Continuity of Operations Planning (COOP), a telecommuting/telework program may be enacted to ensure the Government’s mission-critical operations stay operational during times of National Emergency or Incidents of National Significance. If applicable, prior to task award, the COR(s) must identify to the Contractor that the task requires a continuity of critical services and at what level those services must be delivered. This Mission-Critical task must include a filled out AMS Clause 3.2.1.5-4 “Continity of Services – Mission Critical Contracts.”

2.11 Travel

The Contractor may be required to travel in management of the contract for formal FAA specific training, and/or performance of work under the contract. The Contractor must coordinate travel estimates with and receive authorization from the COR prior to incurring any travel costs. If estimated travel costs exceed 75% of the available travel funds obligated on the task order, whether individually or cumulatively, the contractor must notify the COR at the time of submission. The COR is not authorized to approve travel estimates that exceed the obligated available amount on the task order or that estimate travel costs which are not in accordance with the Federal Travel Regulations (i.e. hotel expenses that are higher than per diem or other special circumstances). Travel requests of this nature must be approved by the CO. The Contractor is responsible for arranging all required travel. Allowable reimbursements on travel costs must be in accordance with AMS Clause 3.3.2-2 “Reimbursement of Travel and Subsistence.”

2.12 Training

The Contractor must provide qualified employees to meet the tasks set forth with in each TPWS/TSOW, and must have an ongoing training program, and must be responsible for Contractor employees acquiring the knowledge and skills necessary to support new technology.

The Contractor must provide verification to the Government that all employees receive necessary training through a Monthly Progress, Training and Invoice Report (CDRL A003) provided to the COR(s). When advantageous to the Government, training may be provided by the Government at no cost to the Contractor if the training course is not commercially available. This training must be included in the Firm-Fixed Price task order amount and may fall into one of the following categories:

o Unique to the FAA - The Government is providing training exclusively for tasks that are required to be performed at FAA facilities. In these instances, the employees training must be included within the price of each task order; or

MMAC ITSS Attachment 1, Page 10 o Directed/Mandated by the Government - The class is directed/mandated by

Government regulation, FAA Administrator (AOA-1), or an FAA Security Element. All necessary training must be included in the price of the task order.

Any Contractor issued FAA Hardware must verify their MyFAA Account Profile and must complete mandated training.

Prior to attending any FAA-sponsored training, all support Contractors are required to submit the “Support Contractor Authorization – FAA Sponsored Training” form to the COR with final approval by the CO. Reimbursement of Government-paid training costs may be required if a Contractor employee does not remain in the position for one (1) year from the date of training.

2.13 Strike Contingency Plan (SCP)

The Contractor must develop a SCP to ensure continuity of operations in the event of a strike by Contractor personnel. Contractor services under SCP must be at no additional cost to the Government. Two copies of the Contractor’s final SCP must be provided to the CO and MMAC PM for approval not later than two weeks after contract award. Any changes to the SCP must be provided in writing to the CO within five days prior to the effective date of the change.

2.14 Monthly Progress Report

The Contractor must prepare and submit a monthly progress report in accordance with CDRL A003, (Monthly Progress Report, training, and invoice report), for every active task order, describing the progress achieved during the past month, plans for the forthcoming month, any anticipated problems, and any action required by the Government.

For Firm Fixed Price Task Orders, these reports must include monthly and cumulative monthly rates, and extended dollar invoiced to date.

For Labor-Hour Task Order, these reports must include monthly and cumulative labor hours, associated labor rates, and extended dollar expenditures. The Contractor is required to submit the monthly progress report on the fifeteenth business day of the following month, allowing customers to review Contractor performance in a timely manner without delaying prompt payment of invoices. An approval of a monthly progress report by the customer agency is considered an acceptance of the Contractor’s performance, including expenditures, for the month.

2.15 Invoicing

All invoices submitted under the resulting contract must be reviewed and approved by the CO and COR for payment. Invoices should track costs at the CLIN and task level to provide auditable details for payment approval. An invoice report must be submitted by task to the CO and MMAC PM, pursuant to ith CDRL A003, (Monthly Progress Report, training, and invoice report).

MMAC ITSS Attachment 1, Page 11

3 CONTRACTOR PERSONNEL/WORK REQUIREMENTS

3.1 Key Personnel

The PM and DPM are considered key personnel within this PWS and as such must be employed with the firm at the time of award and must be maintained to the maximum extent possible throughout this program. Should changes be necessary, the contractor must notify the Government in writing of the proposed substitution and their qualifications. Implementation of the changes must be subject to Government approval in accordance with Clause 3.8.2-17 (Key Personnel and Facilities.) If the Government determines that certain personnel are key to successful completion of a task order, they will be designated as key task order personnel in the task order and subject to the provisions of the aforementioned clause. Resumes must be submitted detailing the qualifications and experience of key personnel. The Government retains the authority to accept or reject the qualifications of any key personnel.

3.2 Program Manager and Deputy Program Manager

The contractor must provide a Program Manager (PM) and Deputy Program Manager (DPM) who must be responsible for the performance of the work specified in accordance with the terms and conditions of the resulting contract. The PM and DPM must have full authority to act on behalf of the contractor for all issues pertaining to contract administration for subject contract.

The PM and DPM will possess at least a Bachelor’s degree in computer science, information systems or other related discipline with a minimum of five (5) years management experience, familiarization with Agile methodologies (i.e. SAFe or Waterfall), and a minimum of five (5) years IT support management experience in a contract of this size and scope in the Government or large corporate environment. Qualifications of the PM and DPM are subject to Government review and approval.

The PM and DPM must be available during normal working hours within two (2) hours to meet at the MMAC with Government personnel designated as the Contracting Officer (CO), MMAC Program Manager (PM) and/or Contracting Officer’s Representative (COR) to discuss problem areas. The PM and DPM must be able to read, write, speak and understand English.

3.3 Site/Task Supervision II

The Contractor is responsible for providing adequate supervision of its employees. The office will require one full-time site supervisor for every 40 contract employees. The Contractor must provide to the CO a finalized staffing plan within 30 days of contract award showing all employees under the contract and chain of supervision. The Site/Task Supervisor will be responsible for all quality control as specified in the quality control plan. The Site/Task Supervisor is the point of contact between the Contractor and the FAA COR.

Site/Task Supervisor II monitors and supervises the day-to-day work of the Contractor employees. Provides guidance and direction to employees regarding work activities.

MMAC ITSS Attachment 1, Page 12

3.4 Administrative, Managerial, and Supervisory

The Contractor must provide qualified personnel with administrative, managerial, and supervisory capabilities to assure the effective performance of the contract. An on-site representative(s) of the Contractor such as a Task/Site Supervisor will perform supervision and will be responsible for monitoring the work assignments of Contractor personnel on individual tasks. At no time must the Government supervise Contractor personnel.

Qualifications of the on-site representative(s) are subject to Government review and approval under Time and Material (T&M)/Labor Hour (LH) tasking’s and/or if designated Key Personnel under individual tasks regardless of contract type.

3.5 Removal of Contractor Personnel

The Government may withdraw a previously issued approval or assignment of Contractor personnel to this contract and request that the individual be removed from the contract based upon the individual not meeting Government expectations or requirements for personal, professional, or performance standards. Requests for removal will be initiated by the COR, reviewed for validity/approved by the CO and negotiated with the PM unless removal is due to a security violation that requires immediate removal from the Government facility.

4 PERFORMANCE REQUIREMENTS FOR OVER AND ABOVE

4.1 OVER AND ABOVE (O&A)

When authorized, the Contractor must provide qualified personnel to satisfy specific tasks (i.e., feasibility studies, cost analysis, information business plans, systems architectural designs) that require a quick turn-around (e.g., 45, 60, 90, 180 days, etc.) provided such requirements are within scope of the contract. that require work on an “as needed” basis provided such requirements are within scope of the contract. All functions performed within AMK-200, ESC Information & Digital Services Division, the Logistics Center (AJW-L000), and the FAA Academy (AMA) with Information Technology (IT) professionals must be considered within the scope of this requirement. These tasks may be fixed price or time and material using pre-negotiated labor categories (Reference attachment 17 - Labor Category Descriptions) or even skill levels not identified skill categories. The Government reserves the right to award a tasks(s) to another vendor based on the criticality of the task and/or if it is in the best interest of the Government.

MMAC ITSS Attachment 1, Page 13

4.2 TECHNICAL REQUIREMENTS FOR O&A TASK ORDERS

For Firm Fixed Price (FFP) tasks, the contractor must maintain adequate staffing levels to ensure performance, metrics and delivery requirements are met.

For existing T&M/LH Tasks, the Contractor will notify the Task COR immediately when potential vacancies are identified to the Contractor. At that time the Task COR will advise the Contractor in writing whether the pending vacancy should or should not be filled. For T&M/LH tasks, the contractor must fill vacancies within 27 working days after the vacancies occur for existing tasks or when new task order(s) are officially authorized in writing by the CO, or provide a written statement to the MMAC PM and Task COR stating the reason(s) for not meeting the placement criteria with stated corrective actions to timely meet future employee placements.

If the Contractor is unable to fill vacancies within the required timeframe, the Contractor must provide a written statement to the MMAC PM and COR(s) stating the reason(s) for not meeting the placement criteria with stated corrective actions to timely meet future employee placements (Monthly Progress, Training and Invoice Report, CDRL A003). Disincentives may be considered by the CO.

5 PERFORMANCE MONITORING

5.1 Quality Control Requirements

ESC has historically established Service Level Agreements (SLA) with their customers reflecting minimum acceptable performance levels allowed for services provided. These performance levels will be identified in the tasks issued hereunder in furtherance of said agreements.

5.2 Quality Control (QC) Program

The contractor is responsible for the quality of all work performed. The contractor measures that quality through the contractor’s own quality control (QC) program. QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The Contractor Quality Control Plan (QCP) will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction and other customer performance within the PWS and TPWS’. The Contractor must include an initial QCP with their proposal. After award, the CO will notify the Contractor of acceptance or required modifications to the plan. The Contractor must make appropriate modifications at no additional cost to the Government and obtain acceptance of the QCP by the CO before the start of the initial performance period.

Pursuant to CDRL A007, Quality Control Plan (QCP), the Contractor must submit an updated QCP to the CO for approval six months after contract award, assuming the benefit of lessons-learned over the initial six-month period. Thereafter, the plan must be reviewed, updated, and submitted annually, or as changes occur, for acceptance by the Government. The QCP must describe the inspection system for the requested services listed in the PWS and must include the following:

MMAC ITSS Attachment 1, Page 14 o A description of the Contractor’s quality control system. The system must cover all services, specify work to be inspected on either a scheduled or unscheduled basis, frequency, and describe how inspections are to be conducted.

o The name(s) and qualifications of individual(s) responsible for performing quality control inspections, and the extent of their authority.

o A description of the methods used to record the quality control inspection and corrective actions taken.

o A description of the methods used for identifying and preventing defects in the quality of service performed.

o The approach for filling vacancies in a timely manner, providing qualified personnel and maintaining an ongoing training program to ensure Contractor employees acquire the knowledge and skills necessary for new/emerging technology, managing changes in workload requirements, and providing timely and accurate invoices.

The Contractor must maintain a file of all scheduled and performed Quality Control inspections, inspection results, and dates and details of corrective actions. The file must be made available to the CO and MMAC PM upon request.

5.3 Quality Assurance Surveillance Plan (QASP)

The Government will evaluate the Contractor’s performance under this contract in accordance with established quality assurance surveillance policies and processes. The Government reserves the right to modify the existing QASP at any time to prevent an increase in discrepancies. The Government must record all activities. When an observation indicates defective performance, the Government must notify the Contractor in writing and the Contractor’s representative must acknowledge/investigate the deficiency. The Government’s QASP is not a substitute for quality control by the Contractor. All findings of unsatisfactory or non-performed work must be identified and resolved in accordance with the QCP (as above). Positive or negative performance will be documented in performance reports to the CO.

5.4 Contract/Task Meetings

The Contractor PM and/or DPM must be required to meet, at the discretion of the CO or MMAC PM during the term of the contract. These meeting minutes must be documented pursuant to CDRL A005 (Conference Report).

5.5 Contract Review

Quarterly contract review meetings may be coordinated by the government to disseminate information and discuss any contract or operational issues, including task order activity. These program reviews, if conducted, will be at a time and location of the government’s choice. The Contractor must submit any agenda items to the CO and MMAC PM no later than five days prior

MMAC ITSS Attachment 1, Page 15 to the scheduled contract review. Associated costs with the attendance at these reviews will be at no direct cost to the government. Meetings may coincide with the quarterly PI.

5.6 Contract/Task Order Management

The contractor must submit a written Program Management Plan with their proposal detailing their proposed managerial approach as related to each IT service, in pursuant to CDRL A008 (Program Management Plan). The contractor must submit an updated Program Management Plan to the CO for approval 60 calendar days after contract award. Thereafter, the plan must be reviewed, updated, and submitted annually, or as changes occur, for acceptance by the Government.

Individual task orders may require contractor submission of a task order management plan pursuant to CDRL A004 (Technical and Management Work Plan).

6 GOVERNMENT FURNISHED PROPERTY

6.1 General

The Government must provide, without cost, the facilities, equipment, materials and services listed below. The Government-furnished property and services provided as part of this effort must be used by the contractor only to perform under the terms of the resulting contract. No expectation of personal privacy or ownership using any FAA electronic information or communication equipment must be expected.

6.2 Property

6.2.1 Facilities

The Government must provide facilities at the Mike Monroney Aeronautical Center, 6500 South MacArthur Boulevard, Oklahoma City, Oklahoma 73125, or other local Government leased/owned facilities, including all utilities, telephone, janitorial services and furniture for Contractor employees performing on tasks unless otherwise noted in the individual task order.

6.2.2 Equipment

The Government must provide the following:

o A suitable working environment (i.e., office furniture and administrative supplies).

o A Personal Computer (PC) and/or a laptop (under certain conditions if approved by the COR) with access to an appropriate host computer and auxiliary hardware and software required in the performance of this contract.

MMAC ITSS Attachment 1, Page 16 o Pagers, headsets, cell phones and maintenance agreements for such equipment when determined to be applicable by the COR. The Government will replace items that are determined to be beyond economical repair by the COR unless the damage or loss is due to Contractor negligence.

o Government Furnished Property (GFP) will be identified on each individual task as required. The respective COR will identify and make available required Government property in accordance with contract requirements. In furtherance of this, the COR will initiate, process and maintain source documents, perform inventory verification, and validate the Contractor’s annual property report. The Contractor must be directly responsible and accountable for all Government property provided under this contract, including property in the possession or control of a subcontractor. The Contractor must comply with associated Federal Aviation Administration (FAA) property clauses and contract requirements, including submission of an annual report pursuant to CDRL A009 (Government Furnished Property Report).

6.2.3 Materials

The Government must furnish the following:

o The basic reference manuals, and any revisions, updates, and changes thereto for use by the Contractor.

o Microfiche or computerized documentation inherent to the nature of the functions being performed.

6.3 Use of Government Property

6.3.1 Telephones

Government telephones are provided for use in conducting official business.

Occasionally, Contractor employees are permitted to make calls that are considered necessary in the interest of the Government. Examples are as follows:

o Calls to home or doctor if a Contractor employee is injured or becomes sick at work.

o Brief calls to a location within the local commuting area to speak to a spouse or a minor child or those responsible for the child.

o Brief calls to locations within the local commuting area that can be reached only during working hours, such as local Government agency, bank, or physician.

o Brief calls to locations within the local commuting area to arrange for emergency repairs to home or car.

MMAC ITSS Attachment 1, Page 17

6.3.2 Mail/Postage

Contractor employees must not have their personal mail directed to the Government office or use Government-furnished postage, either metered or stamps, for personal benefit.

Government mail must be delivered by an internal distribution system.

6.3.3 Fax and Copy Machines

The Government must provide contractor employees with fax or copier machines, which must only be used for official Government business in support of the task.

6.3.4 Computers and Internet and Electronic Mail (E-mail)

All Internet and electronic media access accomplished by Contractor employees (utilizing Government-furnished equipment) must be for official Government business and in support of task requirements. Use of computer systems for personal use is prohibited.

All e-mail access and use by Contractor employees must be in support of the individual’s official duties and task responsibilities. All information created, transmitted, received, obtained, accessed, or in any way captured electronically using FAA e-mail systems is the property of the Government.

6.3.5 Canvassing, Soliciting, or Selling

Contractor employees must not engage in private activities for personal gain or any other unauthorized purpose while on Government-owned or leased property, nor may Government time or equipment be utilized for these purposes.

6.4 Physical Security

The Contractor must be responsible for safeguarding all Government property for Contractor use. At the close of each work period, Government or off-site facilities, equipment, and materials must be secured.

6.5 Conservation of Utilities

The Contractor must instruct employees in utilities conservation practices. The Contractor must be responsible for operating under conditions, which preclude the waste of utilities, which must include:

o Lights must be used only in areas where and when work is actually being performed.

o Mechanical equipment controls for heating, ventilation, and air conditioning systems must not be adjusted by the Contractor or by Contractor employees unless authorized.

MMAC ITSS Attachment 1, Page 18 o Water faucets or valves must be turned off after the required usage has been accomplished.

o Computer equipment must be powered down during off hours, unless otherwise coordinated with the COR.

7 CONTRACTOR PERSONNEL SECURITY REQUIREMENTS

7.1 Security Investigations

Contractor personnel must be required to perform duties requiring a security investigation. The type of investigation required will be determined by the position risk level designation for all duties, functions, and/or tasks performed. The scope of the investigation required and the forms to be completed must be determined in accordance with FAA Order 1600.72A, Contractor and Industrial Security Program. The Contractor must be responsible for the preparation and submittal of the required forms to the Security Office. The Contractor personnel must not be required nor permitted to perform work prior to receipt of the required approval unless a temporary waiver is granted by the appropriate Government official.

The contractor must take all necessary steps to assure that contractor or subcontractor personnel who are selected for assignment to the resulting contract are persons of professional and personal integrity and trust, and meet all other requirements stipulated herein. The fact that the Government performs security investigations must not in any manner relieve the contractor of this responsibility.

Consistent with FAA Order 1600.72, the FAA Servicing Security Element (SSE) must approve designated risk levels for the positions under the contract. Those risk levels are: (TO BE

FILLED IN AT TIME OF SOLICITATION)

Note: These are for informational purposes only and may be different depending on the task. If the task deviates from what is listed above it will be annotated on the individual Task Order.

The contractor must submit a semi-annual report providing a listing of the names of all contractor personnel who had access to an FAA facility, sensitive information and/or resources anytime during the reporting period. Copies must be submitted to the CO, Security Office and MMAC PM, pursuant to CDRL A002 (Contract Roster and Employee Changes).

7.2 Security Personnel Requirements

The Contractor must take all necessary steps to assure that Contractor or subcontractor personnel who are selected for assignment to the resulting contract are persons of professional and personal integrity and trust, and meet all other requirements stipulated herein. The fact that the Government performs security investigations must not in any manner relieve the Contractor of this responsibility.

MMAC ITSS Attachment 1, Page 19

7.3 Security Reporting Requirements

The Contractor must submit a monthly report providing a listing of the names of all Contractor personnel who had access to an FAA facility, sensitive information and/or resources anytime during the reporting period. Copies must be submitted to the CO, Security Office, COR(s) and MMAC PM, pursuant to CDRL A002 (Contractor Roster and Employee Changes). Examples of such changes are terminations, new hires, and name changes.

8 CONTRACT MANAGEMENT INFORMATION SYSTEM TOOL

(CMIS)

All contract employees providing services under this contract are required to enter their hours into the ESC CMIS system on a daily basis in order for ESC to accurately track labor costs per project, and provide a baseline for future budget projections. The Contractor Project Manager will receive direction on how to access and enter information into CMIS and will assure their staff is weekly entering accurate data. The appropriate project and task codes must be utilized for each project.

9 EMERGENCY SITUATIONS & EXERCISES DURING

CONTRACT PERFORMANCE

Emergency situations and exercises are temporary exceptions to the prohibition of contractor personnel being subject to the direction and control of Government personnel when performing non-personal contract services in Government facilities.

All contractor personnel at a Government work site or facility during an actual emergency must conform to the procedures posted or directed by Government officials responsible for emergency response at that site or facility. Such officials include evacuation wardens/monitors, security personnel, Emergency Readiness Officers, management, CORs, etc.

Contractor personnel must participate in all emergency exercises, including evacuations, as part of performance under this contract. On rare occasions and based on advance arrangements that are then announced at the time of an exercise, contractor personnel will be excused from evacuations.

Contractor management/site supervisors must ensure that each contractor employee assigned to work in Government facilities possesses a general awareness of emergency and evacuation procedures at all locations where the employees might be during an emergency or exercise. Contractor management/site supervisors are responsible for accounting for their employees during an actual emergency or exercise, and are subsequently required to report this information to their Contracting Officer Representative (COR) as soon as practical based on the situation. Information on emergency procedures may be requested from the COR or a designated Government contact point at the work site.

MMAC ITSS Attachment 1, Page 20

When there are disruptions to Government operations at the Mike Monroney Aeronautical Center, contractor management/site supervisor should ensure that all employees are aware of the following methods of obtaining the Center’s status:

The Center Status website:

https://employees.faa.gov/org/centers/mmac/employee_services/facility_status/

Status Phone number; (405) 954-0040, and local news channels.

If the Center is OPEN during inclement weather, it’s business as usual. Any need for unscheduled leave is between the contractor employee and their contractor management, not the

FAA.

When the Center is OPEN with DELAYED ARRIVAL, contractors may allow their employees to arrive at the worksite in accordance with the DELAYED ARRIVAL under which the Center is operating. However, the government will not pay for hours not worked on other than firm fixed price type contracts and discussions on accounting for time or any other contract type should be between Contractor management/site supervisor and COR or CO.

When the Center is CLOSED, contractor employees should not report to the Center unless they have been informed in advance that they are considered “emergency” employees or their contractor management/site supervisor has provided other direction. The government will not pay for hours not worked on other than firm fixed price type contracts. Any discussions on accounting for time or any other contract type should be between the contractor management/site supervisor and the COR or CO.

If an alternative duty location is activated that includes contractor employees, all contractor employees will be made aware of that location through their contractor management/site supervisor.

10 PROCESS CHANGING EFFECIENCIES

After contract award, if the Contractor identifies any improvements and/or efficiencies to established procedures or process that would result in a change to the description of work as described within the current PWS and/or TPWS, the Contractor may request a formal process change through the submission in pursuant of CDRL A009 (Process Change Request) for approval.

Upon receipt of the Process Change Request, the Government will review the proposed process…