Attach 11-Task 9 SOW - 11-08-2022.pdf

Information Technology Support Services (ITSS)

Task Statement of Work

(TSOW 9)

FAA Logistics Center Product Services Division

Enterprise Services Center 6500 South MacArthur Boulevard

Oklahoma City, OK 73125

November 8, 2022

Table of Contents

1.0 INTRODUCTION

1.1 MMAC INFORMATION TECHNOLOGY SUPPORT SERVICES CONTRACT

1.2 PRODUCT SERVICES DIVISION

2.0 SCOPE OF WORK

2.1 LIFECYCLE ACTIVITIES

2.2 INFORMATION SYSTEMS, SOFTWARE, HARDWARE AND FIRMWARE

2.3 APPLICABLE DOCUMENTS

3.0 DESCRIPTION OF TASKS

4.0 OTHER TASK REQUIREMENTS

4.1 MANAGEMENT

4.2 SUPERVISION OF CONTRACTOR PERSONNEL

4.3 COMMUNICATIONS

5.0 DELIVERABLES

5.1 DELIVERABLES LIST

5.2 DELIVERABLE REQUIREMENTS

5.3 ACCEPTANCE

6.0 WORK ENVIRONMENT

6.1 PERIOD OF PERFORMANCE

6.2 PLACE OF PERFORMANCE

6.3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

6.4 HOURS OF OPERATION AND HOLIDAYS

6.5 TRAVEL

6.6 SECURITY

6.7 Training………………………………………………………………………………………………………..12

7.0 ACRONYMS

APPENDIX A - CUSTOMS AND BORDER PROTECTION SUMMARY

TSOW 9 – AML Product Services Division

Task Reference: TSOW 9 – AML Product Services Division Type: Labor Hour

1.0 Introduction

1.1 MMAC Information Technology Support Services Contract

The Mike Monroney Aeronautical Center (MMAC) awards and administers an Information Technology Support Services (ITSS) contract, which currently is DTFAAC-11-D-00023. The Federal Aviation Administration Logistics Center (FAALC) has this Task Order (TO) under that contract. The Product Services Division (AML-4000) is the FAALC organization requiring these ITSS services and will technically oversee this TO. This statement of work (SOW) defines requirements for this time-and-material TO.

1.2 Product Services Division

The Product Services Division provides system support products in support of the National Airspace System (NAS), other federal agencies, Department of Defense, and international governments. The division:

a. Provides facility emergency, restoration, and repair services for the NAS customers using a contract arrangement

b. Maintains full service machine, sheet metal, and welding capabilities for repairing, prototyping, modifying, and fabricating NAS and other system components

c. Provides diagnostic testing and repair for electrical and electronic components, as well as computers, for the NAS and other systems

d. Manages the acquisition, repair, and calibration of test equipment for the NAS and other systems

e. Provides inventory management services, technical support, and logistics management services for all NAS power systems and test equipment, FAA aircraft and their components, Customs and Border Protection equipment and information systems, and other agency surveillance systems

2.0 Scope of Work

2.1 Lifecycle Activities

Contractor must provide as required by FAA, ITSS to support system lifecycle activities including but not limited to project management, configuration management, procurement, engineering, requirements analysis, design, development, testing, training, deployment, modifications, enhancements, maintenance, upgrades, operations and disposal.

2.2 Information Systems, Software, Hardware and Firmware

Contractor must provide as required by FAA, ITSS for the information systems, software, hardware and firmware supported by the FAALC. Contractor for this TO is not required to purchase information systems, software, hardware, firmware or other assets.

2.3 Applicable Documents

Contractor must provide ITSS in accordance with FAA Directives, other organizations’ Directives, FAALC’s ISO 9001 certification documentation, FAALC Work Instructions, Standards and Templates, and other documents as required by FAA as Contractor work progresses.

3.0 Description of Tasks

Anticipated Support – Labor Categories Enterprise Data Engineer III Information Engineer I

Information Engineer IV Information Technology Technician Specialist III

Project Manager Functional Analyst I – IV System Administrator III

Contractor must complete tasks to support FAALC activities with Customs and Border Protection (CBP). Appendix A provides brief description of CBP. As described in Attachment 4 “Labor Category”, Contractor must provide the following labor categories:

Contractor requirements follow:

Enterprise Data Engineer III Job Descriptions/Duties

• Analysis, design, and implementation of system-wide software/firmware modifications;

• Knowledge of FAA configuration management tools (iDMS, ROA, SCM)

• Development and issuance of associated national technical directives and maintenance guidance

• Technical support to new system acquisition efforts

• Involved and attends inter-service and agency meetings relating to the technical aspects of in-service improvement, new system development, and resolution of complex problems associated with CBP

• Review CDRLs and DID requirements pertaining to software engineering

• Perform in-depth engineering studies and root cause analysis of software/firmware

• Perform documentation research and work instruction review and development

• Review newly acquired or existing software/firmware documentation as required

• Perform follow-ups to on-going or completed engineering work

• Provide engineering support to FAALC engineering and logistics management activities, and production shops

• Provide on-site support of NAS/CBP software/firmware to include problem analysis, installation, and test

• Create and maintain databases, spreadsheets, forms, and software applications as required

• In Service Improvements

• Analysis, design, and implementation of system-wide hardware/firmware modifications;

service life extension

• Failure analysis/support in response to NAS/CBP related problems beyond the assigned repair capability of the field

• CBP configuration management

• Development and issuance of associated national technical directives and maintenance guidance

• Development and evaluation of the operational readiness and/or supportability of new

CBP systems for deployment

• Technical support to new system acquisition efforts

• Involved and attends inter-service and agency meetings relating to the technical aspects of in-service improvement, new system development, and resolution of complex problems associated with CBP

• Review CDRILS and DID requirements pertaining to engineering

• Perform in-depth engineering studies and root cause analysis

• Perform documentation research and work instruction review and development

• Perform pre-acquisition qualification testing

• Perform automatic test equipment work

• Prepare acquisition, fabrication, repair, and testing specifications and procedures not covered under a TDR task

• Review newly acquired or existing documentation as required

• Support FAALC engineering drafting services and technical library requirements

• Perform follow-ups to on-going or completed engineering work

• Provide engineering support to FAALC engineering and logistics management activities, and production shops

• Provide on-site support of NAS/CBP equipment, to include problem analysis, equipment repair, installation, and test

• Create and maintain databases, spreadsheets, forms, and software applications as required

• Experience with the following: Visual C++, .Net Framework, APC Power Chute suite, Tivoli Monitoring Agent, Java, Nice Vision AMS Software, Cisco ISO software

Northern Border Enterprise Data Engineer III Position Description

• Provide life cycle systems engineering for Remote Video Surveillance Systems (RVSS) including deployment, operations and sustainment, change management, shared access and security features; data integrity and storage, disaster planning and backup systems;

user interface/system access; identifying potential sources for new required products and services; and assessing new relevant technologies and technical approaches.

• Provide 24/7 engineering support functions of the RVSS that include problem diagnosis and repair that meet applicable standards, system performance testing and verification, and data integrity and restoration.

• Provide an understanding of applicable security considerations regarding sensitive or classified data or systems.

• Provide technical support and coordination to ensure effective and efficient training of the RVSS and its system components.

• Provide and maintain Configuration Management (CM) of all RVSS firmware, software, and hardware.

• Must provide on-site technical assistance in the CBP Detroit, Buffalo and Swanton sectors.

• Develop and publish RVSS related documentation such as Engineering Change Procedures (ECP), Root Cause Analysis (RCA), troubleshooting guidelines, baseline documentation, technical data packages, etc.

• Utilize Government furnished laptop and software packages to develop, review, edit and update various types of documentation and databases.

• Apply and maintain quality assurance and control procedures in maintaining designated software, firmware, and hardware repositories

• Participate in program technical reviews

• Develop analytical and computational techniques and methodologies for problem solutions

• Communicate and work in a highly professional manner with management, individual customers, local work groups, and extended work groups on highly visible task

• Must have current DHS/CBP Background Investigation on start date

• Minimum 3 years’ experience working Northern Border RVSS and it components such as

Pan/Tilt Units, Sensor Suites, video encoders/decoders, routers, switches, video management systems (VMS), servers, workstations, displays, and mass storage devices.

• Minimum 2 years’ experience in VMware and vSphere.

• Network engineering experience required working with a Virtual Routing and

Forwarding (VRF).

• Must have an active CBP Background Investigation.

• Travel commitment 50% or more.

Information Engineer I Job Descriptions/Duties

• In Service Improvements

• Analysis, design, and implementation of system-wide hardware/firmware modifications;

service life extension

• Failure analysis/support in response to NAS/CBP related problems beyond the assigned repair capability of the field

• CBP configuration management

• Development and issuance of associated national technical directives and maintenance guidance

• Development and evaluation of the operational readiness and/or supportability of new

CBP systems for deployment

• Technical support to new system acquisition efforts

• Involved and attends inter-service and agency meetings relating to the technical aspects of in-service improvement, new system development, and resolution of complex problems associated with CBP

• Review CDRILS and DID requirements pertaining to engineering

• Perform in-depth engineering studies and root cause analysis

• Perform documentation research and work instruction review and development

• Perform pre-acquisition qualification testing

• Perform automatic test equipment work

• Prepare acquisition, fabrication, repair, and testing specifications and procedures not covered under a TDR task

• Review newly acquired or existing documentation as required

• Support FAALC engineering drafting services and technical library requirements

• Perform follow-ups to on-going or completed engineering work (i.e. project oversight;

assigning, tracking, monitoring, documenting, closure)

• Provide engineering support to FAALC engineering and logistics management activities, and production shops

• Provide on-site support of NAS/CBP equipment, to include problem analysis, equipment repair, installation, and test

• Create and maintain databases, spreadsheets, forms, and software applications as required

• Experience with the following: Visual C++, .Net Framework, APC Power Chute suite, Tivoli Monitoring Agent, Java, Nice Vision AMS Software, Cisco ISO software

Information Engineer IV Job Descriptions/Duties

• Provide information engineering

• Provide systems engineering, deployment and operations, storage for near-team, long term and archival requirements; shared access and security features; data integrity, disaster planning and backup systems; user interface/system access; identifying potential sources for new required products and services; and assessing new relevant technologies and technical approaches

• Provide support functions that include problem diagnosis and repair that meet applicable standards, system performance testing and verification, and data integrity and restoration

• Provide an understanding of applicable security considerations regarding sensitive or classified data or systems

• Provide technical support and coordination to ensure effective and efficient IT training

• Develop requirements by identifying potential sources for required products and services;

designing, developing and updating relevant training materials; scheduling and coordinating required training

• Provide and maintain configuration management of firmware, software, and hardware

• Develop and maintain firmware, software, and documentation

• Provide and document system software, firmware, hardware maintenance and updates

• Provide software management to include commercial standards, reuse, training, upgrades, compatibility, licensing, intellectual property rights and security

• Utilizes personal computer and software packages to develop, review, edit and update various types of documentation and databases.

• Apply and maintain quality assurance and control procedures in maintaining designated software, firmware, and hardware repositories

• Provide the IT systems and related services necessary to store and maintain reliable data and secure access to large amounts of electronic files and file systems

• Create new software version control processes and procedures that increase efficiency and improve software quality

• Participate in program technical reviews

• Ensure system compliance with MMAC IT security requirements

• Develop analytical and computational techniques and methodologies for problem solutions

• Communicates and works in a highly professional manner with management, individual customers, local work groups, and extended work groups on highly visible task

• Develops high quality documentation, assist in the completion of special projects

• Works in a team environment, willingly and promptly provides assistance

• Provide telephone etiquette that presents an appropriate, clear, positive image

• Researches documents, publications, regulations, and directives and applies applicable documents to given functions/task

• Experience with the following: Visual C++, Net Framework, APC Power Chute suite, Tivoli Monitoring Agent, Java, Nice Vision AMS Software, and Cisco ISO software

• Provide assurance of Operational Safety, Suitability, and Effectiveness

Northern Border Information Engineer IV Position Description

• Provide life cycle systems engineering for Remote Video Surveillance Systems (RVSS) including deployment, operations and sustainment, change management, shared access and security features; data integrity and storage, disaster planning and backup systems;

user interface/system access; identifying potential sources for new required products and services; and assessing new relevant technologies and technical approaches.

• Provide 24/7 engineering support functions of the RVSS that include problem diagnosis and repair that meet applicable standards, system performance testing and verification, and data integrity and restoration.

• Provide an understanding of applicable security considerations regarding sensitive or classified data or systems.

• Provide technical support and coordination to ensure effective and efficient training of the RVSS and its system components.

• Provide and maintain Configuration Management (CM) of all RVSS firmware, software, and hardware.

• Must provide on-site technical assistance in the CBP Detroit, Buffalo and Swanton sectors.

• Develop and publish RVSS related documentation such as Engineering Change Procedures (ECP), Root Cause Analysis (RCA), troubleshooting guidelines, baseline documentation, technical data packages, etc.

• Utilize Government furnished laptop and software packages to develop, review, edit and update various types of documentation and databases.

• Apply and maintain quality assurance and control procedures in maintaining designated software, firmware, and hardware repositories

• Participate in program technical reviews

• Develop analytical and computational techniques and methodologies for problem solutions

• Communicate and work in a highly professional manner with management, individual customers, local work groups, and extended work groups on highly visible task

• Must have current DHS/CBP Background Investigation on start date

• Minimum 3 years’ experience working Northern Border RVSS and it components such as

Pan/Tilt Units, Sensor Suites, video encoders/decoders, routers, switches, video management systems (VMS), servers, workstations, displays, and mass storage devices.

• Minimum 2 years’ experience in VMware and vSphere.

• Network engineering experience required working with a Virtual Routing and

Forwarding (VRF).

• Must have an active CBP Background Investigation.

• Travel commitment 50% or less.

Information Technology Technician Specialist III Job Descriptions/Duties

• Provide mechanical engineering design, 3D CAD modeling and design, mock-ups, engineering drafting, technical illustration, and illustration and graphics support in the many aspects of computer aided engineering and graphics.

• Provide 3D CAD modeling and design services using SolidWorks Premium software for metal fabrication of components, proto-typing, and production drawings.

• Create and provide technical files and formats to import into computer numerical control (CNC) machine centers, lathes, water abrasive machine and electronic discharge machine (EDM) to introduce less chance for errors and streamline the manufacturing process.

• Provide engineering, drafting and technician services in support of both mobile and fixed base surveillance systems.

• Produce A-D size 2D and 3D Modeling and Isometric exploded drawings of engineering mechanical and electrical components and assemblies, flow charts, block diagrams, wiring diagrams, systems diagrams, electrical schematics and printed circuit boards, for technical, training, modification, installation instructions and manufacturing disciplines

• Use of a variety of precision measuring equipment for designing and fabricating materials and products for fabrication such as: precision dial calipers, micrometers, micrometer depth gauges, thread gauges, angle gauges, radius gauges, etc.

• Review newly acquired or existing design changes to assure completeness and to assure that no information conflicts with other portions of the design.

• Work with FAA engineers and technicians to present clear and concise information to a targeted audience which leads to more efficient quality control practices, faster project turnaround time, and increased stability

• Interpret complex diagrams, engineering specifications, manufacturers' manuals, mechanical equipment modifications and field change notices to determine if equipment being fabricated or repaired meets modification and/or design tolerances.

• Develop and maintain procedures and the unique mechanical equipment required to operate an engineering drafting department, which includes devices such as precision measuring equipment, CAD workstations, CAD software large format scanners, and plotters.

• Evaluate and test new Computer Aided Engineering and Graphics (CAEG) software applications, as well as trouble shoot software problems. Maintain software at the most current versions.

• Exercise technical judgment to make sound design decisions and engineering compromises concerning alternate approaches to engineering projects. Coordinate with engineers and technicians to ensure project accuracy.

• Perform a mix of routine and varying assignments associated with analyzing, designing, installing, repairing, fabricating, or trouble-shooting electronic, electrical, and mechanical systems and components.

• Provide conversions of electronic files to an acceptable format in order to produce printable, viewable or files that can be imported to CNC machine equipment.

• Maintain records and files of all work, track all versions/changes.

• Develop layout and designs for various visual communication products for technical publications.

• Serve as customer liaison for artwork and materials created

• Conduct meetings with customers on subject matter, establish/negotiate due dates in order to meet customer expectations and needs.

• Regularly look for ways to improve processes and create new ones to improve on production and quality.

• Review newly acquired or existing documentation for accuracy

• Support FAALC engineering drafting services and technical library requirements

• Experience with the following: Visio Professional, 3D Modeling Solidworks Premium, 3D Via Composer, Adobe Acrobat Professional, and AutoCAD

Project Manager Job Descriptions/Duties

• Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects.

• Takes projects from original concept through final implementation.

• Plans, organizes and controls work activities of the project.

• Interfaces with all areas affected by the project including end users, computer services and client services.

• Develops detailed work plans, schedules, project estimates, resource plans, and status reports.

• Conducts project meetings and is responsible for project tracking and analysis.

• Ensures adherence to quality standards and reviews project deliverables.

• Manages the integration of vendor tasks, and tracks and reviews vendor deliverables.

• Provides technical and analytical guidance to project team.

• Recommends and takes action to direct the analyses and solutions of problems.

Functional Analyst I, II, III, IV Job Descriptions/Duties

• Responsible for working directly with the Configuration Manager to ensure CM requirements have been established and documented in Configuration Management Plan (CMP) according to applicable CM policy, standards, organizational processes, procedures and templates. Implements all CMP tasks and deliverable requirements budgeted in the process.

• Assist in administrating the CCBs and ERBs. .

• Support and manage the FAALC change control and document control activities as well as CM database(s).

o Facilitates and monitors the Configuration Data Management Tool (CDMT) and

Technical Documentation Environments.

o Ensures the most current approved technical documentation is maintained in the

CA repository.

• Coordinate and manage the orderly evolution of changes to the assigned systems.

• Support CCB and CM secretariat functions for and coordinate ECP/Change comments with customer organizations.

o Receive, record, maintain log of change proposals / deviations submitted for adjudication;

o Develop, publish, distribute the agenda / itinerary to designated organizations, board members and stakeholders prior to convening a regularly scheduled meeting;

o Receive, coordinate, support the preparation of “read-ahead” packages and presentations;

o Distribute artifacts to members / stakeholders for review in sufficient time prior to meetings (except impromptu); expeditiously process emergency changes under an accelerated schedule;

o Record attendance and minutes of each meeting; distribute minutes to members and stakeholders within established required timeframes after the meeting;

amendments to the minutes will be adopted no later than the next regularly scheduled board;

o Ensure board dispositions and actions are recorded and advise members / stakeholders of approved actions/adoptions o Maintain current distribution list of members and stakeholders

• Prepare reports for management, program managers, team members, and customers as required

• Individual must have a good understanding of CM principles and knowledge of CM best practices, options, and tools.

• Individual must have a good understanding of “Acquire/Supplier CM”, and strong familiarly with MIL-HDBK-61A (Military Handbook, CM Guidance) as well as GEIA- HB-649A (Implementation Guide for CM) and the associated EIA-649-B (CM Standard - Commercial, ANSI).

• Individual must have a good understanding of the five major elements of CM (per SAE/EIA-649): (1) CM Planning and Management, (2) Configuration Identification, (3) Configuration CM, (4) Configuration Status Accounting (CSA), and (5) Configuration Verification and Audit.

• Maintain responsibility for the configuration management (CM) of developmental and operational systems assigned.

• Regulate the change process so that only approved and validated changes are incorporated into product documents and software, licenses, media, and other IT assets.

• Identify and develop Configuration Item (CI) baselines, maintain a CM library, and prepare engineering change proposals (ECPs).

• Review and provide comments on ECPs.

System Administrator III Job Descriptions/Duties

• Monitors system performance to ensure adequate resources (hardware, software and communications) are available to meet customer requirements.

• Coordinates problem resolution with customers, teaming partners and vendors.

• Evaluates new and existing system software and recommends changes to improve efficiency and/or functionality.

• Tunes system software and performs workload analysis and load balancing to optimize system efficiency.

• Performs authorized maintenance of a highly specialized nature on system software, compilers, assemblers, and utility systems.

• Establishes and maintains system security.

• Provides management with status of projects, problems or other outstanding project related issues.

• Minimum 5 years’ experience with Operating System maintenance

• Credentialed scanning, patching, remediating and updating software for Microsoft and

Linux systems vulnerabilities

• Experience working work Information System Security Officers (ISSO) on execution of policy

• Remote management of Microsoft and Linux systems

• Working with systems through VPN tunneled connection

• Experience working with System Security (software)

• Replacing obsolete software

• System testing

• Documentation of software maintenance actions

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization

• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes

• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues

• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure

• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures

• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

• Responsible for capacity, storage planning, and database performance

• Provide deployment and operations, storage for near-team, long term and archival requirements; shared access and security features; data integrity;

• Provide support functions that include problem diagnosis and repair that meet applicable standards, system performance testing and verification

• Provide an understanding of applicable security considerations regarding sensitive or classified data or systems

• Provide technical support and coordination to ensure effective and efficient IT training

• Develop requirements by identifying potential sources for required products and services;

designing, developing and updating relevant training materials; scheduling and coordinating required training

• Provide and maintain configuration management of firmware, software, and hardware

• Develop and maintain firmware, software, and documentation

• Provide and document system software, firmware, hardware maintenance and updates

• Provide software management to include commercial standards, reuse, training, upgrades, compatibility, licensing, intellectual property rights and security

• Utilizes personal computer and software packages to develop, review, edit and update various types of documentation and databases.

• Apply and maintain quality assurance and control procedures in maintaining designated software, firmware, and hardware repositories

• Create new software version control processes and procedures that increase efficiency and improve software quality

• Participate in program technical reviews

• Ensure system compliance with MMAC IT security requirements

• Communicates and works in a highly professional manner with management, individual customers, local work groups, and extended work groups on highly visible task

• Develops high quality documentation, assist in the completion of special projects

• Works in a team environment, willingly and promptly provides assistance

• Provide telephone etiquette that presents an appropriate, clear, positive image

• Provide assurance of Operational Safety, Suitability, and Effectiveness

• This position requires up to 25% travel.

• The primary work location will be in an office environment; however, candidate will also be required to spend time working on systems which may be located in a shop or outdoor environment. The position also requires climbing onto and getting off the bed of large sized trucks (e.g. Ford F450) where the computer equipment are located.

• The candidate must have experience and be able to troubleshoot hardware and software problems with very little oversight.

Systems Engineer II Job Descriptions/Duties

• Seven years of full-time, progressive experience as a System Engineer in the development of corporate data models.

• Specializes in business, information, performance, transactional and data warehouse data modeling and development, enterprise application integration and systems integration, data conversion, data extraction, transformation and load.

• Coordinate and/or perform additions and changes to network hardware and operating systems, and attached devices; includes investigation, analysis, recommendation, configuration, installation, and testing of new network hardware and software.

• Provide direct support in the day-to-day operations on network hardware and operating systems, including the evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems.

• Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices at the logical level working with communication protocols.

• Maintain network infrastructure standards including network communication protocols such as TCP/IP.

• Provide technical consultation, training and support to IT staff as designated by the government.

4.0 Other Task Requirements

Contractor must meet the following requirements while working tasks covered under this SOW.

4.1 Management

A Contractor Task Lead must be located on-site at the MMAC to provide management, supervision and administration. Contractor must promptly advise FAA of issues placing a task at risk of unsatisfactory completion in areas such as cost, schedule and performance. Contractor must work with FAA Management, subject matter experts (SMEs), Contracting Officer’s Representative (COR) and Contracting Officer (CO) to complete tasks and resolve issues.

4.2 Supervision of Contractor Personnel

The on-site Contractor Task Lead must provide daily supervision of Contractor personnel.

Contractor personnel who are geographically separated (telework position) will be supervised by the local SAIC office. FAA personnel will not supervise Contractor personnel. Only the Contractor Task Lead is authorized to assign tasks to Contractor personnel. Once the Contractor Task Lead assigns the task then FAA personnel will assign tasks via COR and Contractor personnel will interface directly to accomplish those tasks.

4.3 Communications

Contractor must work with FAA as a team within the requirements of the contract and this TO.

Contractor must maintain open communications with FAA Management, SMEs, COR and CO.

Contractor must use information and input provided by FAA to complete tasks.

Contractor must provide written and verbal task status when requested by COR and CO.

Contractor personnel will be required to attend meetings and participate in discussions regarding their tasks. Contractor communications with FAA will include one-on-one discussions, meetings, teleconferences, electronic mail, telephone and facsimile.

5.0 Deliverables

5.1 Deliverables List

Contractor must provide the following deliverables as required by FAA in the task assignment:

a. Project management documentation

b. Configuration management documentation

c. Procurement documentation

d. Engineering documentation

e. Requirements analysis documentation

f. Design documentation

g. Development documentation

h. Testing documentation

i. Training documentation

j. Deployment documentation

k. Software applications

l. Programming source code

m. Modifications/enhancements documentation

n. Maintenance/upgrades documentation

o. Operations documentation

p. Disposal documentation

q. Infrastructure documentation

r. Hardware documentation

s. Firmware documentation

t. Firmware

u. Quality Management System documentation

v. Deliverables required under the MMAC ITSS contract

w. Other deliverables as required by FAA that are within scope of the contract and this TO

5.2 Deliverable Requirements

Contractor must provide deliverables that meet FAA requirements for the specific task.

Contractor must meet the assigned task completion schedules required by FAA. FAA will inspect the deliverables for acceptance and reserves the right to test and require changes per SAIC resubmittal. All deliverables provided by the Contractor become the exclusive property of the FAA, unless existing intellectual property rights supersede that, such as if proprietary commercial-off-the-shelf software is used as part of system development.

Contractor must use Microsoft Office applications for documentation type deliverables developed under this TO unless FAA authorizes otherwise per the task assignment.

Documentation may be in Contractor format unless FAA requires otherwise for the specific task.

Contractor must deliver software/source code on the media and in the format required by FAA for the specific task. Deliverables must be submitted to specific individuals as FAA directs for the specific task.

5.3 Acceptance

FAA SMEs on a specific task will be responsible for determining informal acceptance of Contractor task work and advising the COR of performance issues (in writing). The COR will formally review invoiced labor hours (and completion of assigned tasks documented in the Monthly Progress Reports) as the basis for determining acceptance the invoice. The CO will authorize payment based upon the COR acceptance and certification of hours on the invoice.

The FAA standard for acceptance of deliverables under this TO is shown in the following table.

Acceptance Criteria

Deliverable SME Technical Review SME Functional Review Media Milestone or Completion

Date

Software Documentation

Documentation Meets FAA Technical Requirements for Specific Task

Documentation Meets FAA Functional and User Requirements for Specific Task

Microsoft Office Applications Unless FAA Authorizes Otherwise

As FAA Requires for Specific Task

Software

Application Software and Source Code Meet FAA Technical Requirements for Specific Task

Application Software Meets FAA Functional and User Requirements for Specific Task

Application Software and Source Code Media as FAA Requires for the Specific Task

As FAA Requires for Specific Task

Project Documentation

Documentation Meets FAA Technical Requirements for Specific Task

Documentation Meets FAA Functional and User Requirements for Specific Task

Microsoft Office Applications Unless FAA Authorizes Otherwise

As FAA Requires for Specific Task

6.0 Work Environment

6.1 Period of Performance

Reference PWS 2.6 for period of performance.

6.2 Place of Performance

Contractor must perform work at the locations necessary to complete the tasks required by FAA.

Contractor’s primary place of performance will be at the MMAC facilities located in Oklahoma City, Oklahoma. FAALC intends to have Contractor employees physically located in the AML- 4000 office complex in the Logistics Support Facility (LSF), but FAALC cannot guarantee that.

Contractors may be located elsewhere at the MMAC besides in the LSF.

Place of performance for full-time telework employees will be their home residence.

6.3 Government Furnished Property and Services

Reference PWS 6.3 for Government Furnished Property (GFP) consideration.

6.4 Hours of Operation and Holidays

The contractor must provide services Monday through Friday, between the operating hours of 0600 to 1800. Specific tasks may require variations from this schedule, including week nights 1800 to 0600 and weekends

All holidays (Reference PWS 2.8 Observance of Legal Holidays & Administrative Leave) will be observed by the contract support unless specifically requested by the COR.

Deviated schedules (extended days, shifts, or telework) must documented and coordinated with the COR in advance for authorization.

All hours in excess of 40 must be approved by the COR and authorized in advance by the CO.

Contract employees must respond to Emergency Technical Support Calls received after duty hours, as necessary. COR must be notified via email when an employee is responding to an emergency call and provide necessary justification for COR approval within four (4) hours after completion.

6.5 Travel

Travel may be required to complete tasks assigned (reference Contract PWS Section 2.11). The travel request must be approved and authorized in advance prior to incurring any travel costs.

The Contract Clause entitled Reimbursement of Travel Costs (see Section H) defines Travel Policy and reimbursement of Costs.

6.6 Security

Contractor employees must apply and obtain security clearances from both FAA (DOT) and

CBP (DHS).

The contractor must ensure a background investigation Tier 1 NACI investigation is completed in accordance with 3.14-2 Contractor Suitability Requirements (October 2012) for all contract employees, in addition, certain designated contractor positions may also be required to complete an additional background inspection (BI) for DHS/CBP programs the appropriate investigation must be completed on all contractor employees working under the scope of this contract. No contractor employee must begin working under the requirements of this contact until the Tier 1 NACI is found to be suitable. Contract Employees must successfully pass the required security investigation to maintain employment. Exceptions to this requirement will be handled on a case-by-case basis, and access to facilities, systems, data, etc. will be limited until the individual is cleared.

When a contract employee receives a BI beyond the NACI there is cost to the government. The contractor employee must remain in support of the activity for which the additional BI was obtained for no less than 12 months from date of the approval of the BI.

All Contractor personnel that require access to DHS/CBP facilities, information systems, security items and products, sensitive unclassified and/or classified information must be U.S.

citizens.

6.7 Training

When advantageous to the Government, training may be provided by the Government at no cost to the contractor or paid for by the contractor and reimbursed by the Government.

Reimbursement of Government-paid training costs will be required if the contractor employee does not remain in the position for one year from the date of training, unless the Government waives reimbursement.

When a contract employee receives government funded training for a specific task, the employee must remain in the positon for which the task specific training is provided for no less than 12 months from the completion of training course(s) or the contractor must reimburse the government for the training.

7.0 Acronyms

AML FAA Logistics Center AML-4000 Product Services Division CBP Customs and Border Protection CO Contracting Officer COR Contracting Officer’s Representative FAA Federal Aviation Administration FAALC FAA Logistics Center ISO International Organization for Standardization IT Information Technology ITSS Information Technology Support Services LSF Logistics Support Facility MMAC Mike Monroney Aeronautical Center NAS National Airspace System PWS Performance Work Statement SME Subject Matter Expert SOW Statement of Work TO Task Order

Appendix A - Customs and Border Protection Summary

CBP is responsible for guarding nearly 7,000 miles of land border the United States shares with Canada and Mexico and 2,000 miles of coastal waters surrounding the Florida peninsula and off the coast of Southern California. The agency also protects 95,000 miles of maritime border in partnership with the United States Coast Guard.

To secure this vast terrain, CBP’s U.S. Border Patrol agents, Air and Marine agents, and CBP officers and agriculture specialists, together with the nation’s largest law enforcement canine program, stand guard along America’s front line.

a. CBP officers protect America’s borders at official ports of entry, while Border Patrol agents prevent illegal entry into the United States of people and contraband between the ports of entry.

b. CBP’s Office of Air and Marine, which manages the largest law enforcement air force in the world, patrols the nation’s land and sea borders to stop terrorists and drug smugglers before they enter the United States.

c. CBP agriculture specialists prevent the entry of harmful plant pests and exotic foreign animal diseases and confront emerging threats in agro- and bioterrorism.

Each year, more than 11 million maritime containers arrive at U.S. seaports. At land borders, another 11 million arrive by truck and 2.7 million by rail. CBP is responsible for knowing what is inside, whether it poses a risk to the American people, and ensuring that all proper revenues are collected.

Border Patrol agents and Office of Air and Marine personnel are better securing areas between the ports of entry by implementing a comprehensive border enforcement strategy, expanding, integrating, and coordinating the use of technology and communications through the following.

a. Integrated Surveillance Intelligence System is a system that uses remotely monitored night-day camera and sensing systems to better detect, monitor, and respond to illegal crossings.

b. Unmanned Aerial Systems (UASs) - CBP’s remotely piloted surveillance aircraft are equipped with sophisticated on-board sensors. UASs provide long-range surveillance and are useful for monitoring remote land border areas where patrols cannot easily travel and infrastructure is difficult or impossible to build.

c. Remote Video Surveillance Systems provide coverage 24-hours-a-day, 7-days-a-week to detect illegal crossings on both the northern and southern borders.

d. Geographic Information System, a CBP Border Patrol southwest border initiative to track illegal migration patterns.