Attach 15-Task 13 Custom Development Spt.pdf

Information Technology Support Services (ITSS)

Task Statement of Work

(TSOW 13)

Custom Development Support

Enterprise Services Center

6500 South MacArthur Boulevard Oklahoma City, OK 73125

20 September 2022

TABLE OF CONTENTS

Contents

1.0 Introduction and Overview

2.0 Background

3.0 Description of Work

4.0 Definitions/Acronyms

5.0 Performance Outcome(s)/Deliverable(s)

6.0 Reference Documents (if applicable)

7.0 TSOW Support Requirements (if applicable)

8.0 Place of Performance

9.0 Work Schedule

10.0 Training

11.0 Travel

12.0 Privacy and Security Requirements

13.0 Government Furnished Property (if applicable)

14.0 Government Surveillance - Inspection and Acceptance Criteria

Task Statement of Work

(TSOW)

Custom Development Support

Task Reference: TSOW 13 (previous contract Task 16)

Type: Labor Hours

1.0 Introduction and Overview

The Enterprise Services Center (ESC) is a designated shared service provider committed to helping customers receive quality products and services to accomplish their mission objectives. Regardless of the size of an organization or agency, benefits are gained by taking advantage of volume pricing discounts from vendors based on the size of ESC's inventory. ESC supports US Department of Transportation (DOT) and the Federal Aviation Administration (FAA), and other governmental agencies.

2.0 Background

ESC’s Information & Digital Services (I&DS) provides a wide array of platforms to manage information. I&DS offers support in numerous areas: Applications Services, Customer Support Services (Service Desk), Managed Digital Services, Cybersecurity Services, Media Solutions, Office Automation Support, Project Management Office, National Wireless Program, and Network/Telecommunication Services. I&DS provides Information and Digital Service life cycle management in support of the ESC service portfolio, to include support to financial, cybersecurity and all aspects of technology and media services. The activities augment and amplify the business processes of local and national federal missions at departmental and agency levels supported by the Office of Management and Budget (OMB) Shared Service Provider (SSP) and General Services Administration (GSA) designations that the ESC maintains.

The Custom Development Services provides software application implementation support of Commercial Off The Shelf (COTS) or Government Off The Shelf (GOTS) Solutions. They follow the International Organization for Standardization (ISO 9000), and software life cycle methodology to develop based on the context of the work using predictive (plan-driven) approaches or adaptive (iterative/agile) approaches for system design. Custom Development Services supports approximately fifty (50+) applications for Financial, Strategic, Mission, Acquisition, and Administrate Programs.

Many times, off-the-shelf applications are not suitable for just any business need. The IT Specialists in Information & Digital Services design, develop, and implement a reliable software solution that works well for most system requirements and infrastructure, regardless of the size. Information & Digital Services specializes in delivering business agility and efficiency by providing innovative application solutions for Financial, Strategic, Mission, Acquisition, and Administrative Programs.

3.0 Description of Work

The contractor shall provide the necessary management, technical, and administrative support to perform including but not limited to computer programming/application development, and/or systems design functions, and/or content management functions, and/or database administration, and/or technical writing, and/or software testing, and/or the installation, configuration, administration, and maintenance of COTS solutions.

Anticipated Support – Labor Categories Content Authoring Specialist, Level II

Application Support Administrator, Level II

Application Support Administrator, Level III

Enterprise Content Application Developer

Enterprise Content Systems Engineer Systems Analyst / Programmer, Level IV

Systems Design / Programmer, Level IV

User Experience Design Specialist, Level III – Future Resource

User Experience Design Specialist, Level IV – Future Resource

Web Developer, Level II

Web Developer, Level III

Contractor must complete tasks to support the Custom Development Support Branch activities. As described in Attachment 4 “Labor Category”, Contractor must provide:

Content Authoring Specialist, Level II 1 full time

Application Support Administrator, Level II 1 full time

Application Support Administrator, Level III 1 full time

Enterprise Content Application Developer 2 full time

Enterprise Content System Engineer 1 full time

Systems Analyst / Programmer, Level IV 1 full time

Systems Design / Programmer, Level III 1 full time

User Experience Design Specialist, Level III Future Resource

User Experience Design Specialist, Level IV Future Resource

Web Developer, Level III 1 full time

Web Developer, Level II 1 full time

Content Authoring Skill Categories:

Content Authoring Specialist, Level II:

The contractor provides content authoring skills necessary for IT planning, designing, and creating and delivering textual information via digital, print, or other media, supported where necessary by graphical content. These support services will assist with the Technical Requirements described herein.

• Work with IT professionals like system engineers, Cloud architects, Scrum Masters, Developers, and testers to create contents for technical documentations.

• Understands the requirements of the intended audience in collaboration with clients and/or representatives of the intended audience.

• Applies principles of authoring, designing, controlling, and presenting textual information via digital, print, or other media, supported where necessary by graphical content.

• Research industry-related topics (combining online sources, interviews, and studies), gather source information and creates content taking into consideration how technical information will be presented and identifying/creating appropriate illustrations or graphics.

• Interprets complex technology information and creates and uses guidelines to present information clearly, concisely, and accurately

• Understands and applies copyright rules and related legal and policy guidelines/standards.

• Ensure all published content meets our standards for accuracy, grammar, tone, and quality.

• Stay up to date on emerging trends in digital media and use search/keyword tools to always improve content.

• Must demonstrate good communication skills and the ability to work independently or under general direction only on tasks.

• Proficient in Office 365/Word/Excel/PowerPoint/Visio or equivalent.

• Ability to stay on schedule under tight deadlines.

Software Support Skill Categories:

Application Support Administrator, Level II:

Note: Regular and predictable attendance is an essential function in the performance of this job.

• Supports COTS software solutions including installing, configuring, testing, monitoring, and troubleshooting.

• Provides application security, user setup, role privilege definitions and assignments, and security permissions.

• Serves as a liaison with the vendors on product deployments, upgrades, data migrations, support issues, or product issues.

• Coordinates the IT responses to the customers and vendors across IT teams.

• Oversees the deployment of new installations and/or upgrade installations of software patches and releases.

• Creates system documentation and user training materials, and trains users in the proper use of hardware or software.

• Reports on the use and effectiveness of the solutions.

• Provides user support, runs reports for IT teams, and coordinates scheduled downtime and upgrades with user community.

• Participates in or facilitates meetings regularly across IT teams.

• Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Provides leadership and mentoring.

• Must demonstrate good communication skills and the ability to work independently or under general direction only on tasks.

Application Support Administrator, Level III:

Note: Regular and predictable attendance is an essential function in the performance of this job.

• Supports COTS software solutions including installing, configuring, testing, monitoring, log reviews, and troubleshooting.

• Provides application security, user setup, role privilege definitions and assignments, and security permissions.

• Serves as the primary liaison with the vendors on product deployments, upgrades, data migrations, support issues, or product issues.

• Coordinates the IT responses to the customers and vendors across IT teams.

• Oversees the deployment of new installations and/or upgrade installations of software patches and releases.

• Creates system documentation and user training materials, and trains users in the proper use of hardware or software.

• Reports on the use and effectiveness of the solutions.

• Ensure configured solution meets business requirements and use cases and is sustainable.

• Perform migrations from existing application to replacement application, and plan and execute integration and acceptance testing.

• Provides user support, runs reports for IT teams, and coordinates scheduled downtime and upgrades with user community.

• Participates in or facilitates meetings regularly across IT teams.

• Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Provides leadership and mentoring and may supervise other staff members.

• Must demonstrate good communication skills and the ability to work independently or under general direction only on tasks.

• Specific experience must include some, or all, of the below, as noted for project support:

a) Experience with Excellence through Quality (EtQ) Reliance Software (setup, configuration & maintenance), particularly version 2020C or later, or other workflow related management systems.

b) Experience supporting Apache Tomcat (setup, configuration & maintenance).

c) Experience with Oracle database structure, design, and queries.

d) Knowledge of and experience with Java Server Page (JSP), Cascading Style

Sheets (CSS) and Extensible Markup Language (XML).

e) Experience complying with accessibility (Section 508), security, privacy, and organizational standards.

Enterprise Content Application Developer:

• Ensures implementation of information and records management policies and standard practices.

• Provide day to day administration, support, and monitoring of enterprise content management technologies.

• Participates in requirements development for onboarding enterprise content customers.

• Ability to translate functional requirements to technical specifications with the support of IT staff and management.

• Ability to participate in all phases of development, including planning, analysis and design, and testing.

• Perform technical design for workflows, image capture, data extraction and metadata population.

• Utilize advanced recognition for automated document classification and data extraction.

• Perform analysis, design and application development utilizing enterprise content systems with object-oriented design and business process modeling.

• Analyze and translate business processes into clear and concise technical requirements for process automation utilizing Enterprise Content Management (ECM) software.

• Configure Records Management or Information Governance utilizing Enterprise Content Management (ECM).

• Experience adopting and adapting of system design life cycle models based on the context of the work using predictive (plan-driven) approaches or adaptive (iterative/agile) approaches for system design.

• Must demonstrate good communication skills and the ability to work independently or under general direction only on tasks.

• Specific demonstrated experience must include some, or all, of the below:

a) Intelligent Capture

b) OpenText Appworks

c) Extended ECM for AppWorks

d) OpenText Content Server

e) OpenText Documentum

Enterprise Content System Engineer:

• Ensures implementation of information and records management policies and standard practices.

• Reports metrics to project leadership.

• Provide day to day administration, support, and monitoring of enterprise content management technologies.

• Participates in requirements development for onboarding enterprise content customers.

• Focuses on overall content management system architecture, planning, capacity, and day to day operations.

• Demonstrates functional knowledge of digital asset management, asset ingestions, system integration, automated document recognition.

• Perform technical design for workflows, image capture, data extraction and metadata population.

• Utilize advanced recognition for automated document classification and data extraction.

• Perform analysis, design and application development utilizing content management applications with object-oriented design and business process modeling in a low-code development platform.

• Analyze and translate business processes into clear and concise technical requirements for process automation utilizing Enterprise Content Management software.

• Configure Records Management or Information Governance utilizing Enterprise Content Management (ECM).

• Plan and implement strategic roadmaps for Enterprise Content Management (ECM) implementations.

• Perform data migrations involving Enterprise Content Management (ECM) software.

• Manage, maintain, and support all ECS server environments in coordination with the data center and/or cloud provider for the ECS platform.

• Ensure optimal performance of the servers and ECS platform and services.

• Ensure optimal configuration of the servers and interconnections based on the

ECS software specifications, application requirements, FAA policy, procedures and/or guidelines.

• Ensure configuration of all ECS environments are as equal to production where possible and practical.

• Recommend new server configurations or upgrades in support of growth or new requirements.

• Experience adopting and adapting of system design life cycle models based on the context of the work using predictive (plan-driven) approaches or adaptive (iterative/agile) approaches for system design.

• Provide support for the installation of patches, version upgrade/updates, minor enhancements, and Application Program Interface (API) configurations.

• Manage, monitor, and report to FAA the lifecycle of:

o Hardware o Software licenses o Software assurance and maintenance agreements for ECS environments

• Provides product-related support to lower-level technical staff members.

or under general direction only on tasks.

• Specific demonstrated experience must include some, or all, of the below:

a) Intelligent Capture

b) Opentext AppWorks

c) Extended ECM for AppWorks

d) OpenText Content Server

e) OpenText Documentum

Systems Analyst / Programmer, Level IV:

• Experience with performing system analysis, design, programming, documentation, and implementation of applications.

• Human resources skills associated with technical development would expedite the software development.

• Must provide user account and system status reports as requested.

• Must demonstrate good communication skills and the ability to work independently or under general direction only on tasks.

• Demonstrated experience must include some, or all, of the below, as noted for specific project support:

a) Experience using Powerbuilder, Active Server Page (ASP.NET), Visual Basic

(VB.NET), and HyperText Markup Language (HTML5)

b) Experience with Oracle including SQLnet, Oracle Stored Procedures

(PL/SQL), Triggers, Views, etc.

c) Experience complying with accessibility (Section 508), security, privacy, and organizational standards.

Systems Design / Programmer, Level IV:

• Experience using design concepts to develop system design and provide the basis for systems construction and verification.

• Experience designing or selecting system components.

• Experience designing systems compatible with cloud computing architectures and selection of components such as infrastructure as a service, platform as a service and software as a service.

• Experience developing a complete set of detailed models, properties, and/or characteristics described in a form suitable for implementation.

• Experience adopting and adapting of system design life cycle models based on the context of the work using predictive (plan-driven) approaches or adaptive (iterative/agile) approaches for system design.

• Adhering to regulatory requirements and organizational standards including security.

• Designs system components using appropriate modelling techniques following agreed architectures, design standards, patterns, and methodology.

• Creates multiple design views to address the concerns of the different stakeholders and to handle functional and non-functional requirements.

• Models, simulates, or prototypes the behavior of proposed system components to enable approval by stakeholders.

• Must demonstrate good communication skills and the ability to work independently or under general direction only on tasks.

• Specific demonstrated experience must include some, or all, of the below:

a) TBD

User Experience Design Specialist, Level III: Future Resource

• Experience understanding and addressing design goals, usability, and accessibility requirements.

• Experience using an iterative design process to enhance user satisfaction by improving usability and accessibility.

• Experience refining designs in response to user experience evaluation.

• Experience communicating the design to those responsible for design, development, and implementation of the application.

• Experience developing alternative design and evaluating advantages, disadvantages, constraints, and trade-offs.

• Applies standard techniques and tools for designing user interactions with and experiences of selected system, product, or service components.

• Reviews design goals and agreed security, usability, and accessibility requirements.

• Assists, as part of a team, with overall user experience design.

• Assists in the evaluation of design options and trade-offs.

• Consistently applies visual design and branding guidelines.

• Must demonstrate good communication skills and the ability to work independently or under general direction only on tasks.

User Experience Design Specialist, Level IV: Future Resource

• Experience understanding and addressing design goals, usability, and accessibility requirements.

• Experience using an iterative design process to enhance user satisfaction by improving usability and accessibility.

• Experience refining designs in response to user experience evaluation.

• Experience communicating the design to those responsible for design, development, and implementation of the application.

• Experience developing alternative design and evaluating advantages, disadvantages, constraints, and trade-offs.

• Selects appropriate tools, methods, and design patterns to design user interactions with and experiences of an application, system, or service.

• Translates concepts into outputs and prototypes and captures user feedback or evaluation to improve designs.

• Evaluates alternative design options and recommends designs considering performance, security, usability, and accessibility requirements.

• Interprets and follows visual design and branding guidelines to create a consistent and impactful user experience.

• Must demonstrate good communication skills and the ability to work independently or under general direction only on tasks.

Web Developer, Level II:

• Supports higher level technical resources on complete life cycle of web applications development based on the context of the work using predictive (plan-driven) approaches or adaptive (iterative/agile) approaches for system design.

• Designs, codes, verifies, tests, documents, and refactors moderately complex programs/scripts.

• Develops and implements large-scale, database-driven web applications using standards-based methodologies and tools.

• Ensures optimal operation of Intranet, Internet, and cloud-based applications.

Participates in discussions and meetings regarding functional and technical specifications of web related projects.

• Understanding and obtaining agreement to the value of the software components being developed with the support of the IT staff and management.

• Identifying and applying software development and security standards and processes while using test-driven development to ensure appropriate test coverage.

• Designs and codes web pages and associated web applications utilizing the approved software/development platform.

• Implementing appropriate change control to software development practices while resolving operational problems with software and bug fixes.

• Comply with accessibility (Section 508), security, privacy, and organizational standards.

• Provides management with status of projects, problems, or other outstanding project related issues.

• Produces technical documentation and site maps for web sites.

• Must demonstrate good communication skills and the ability to work independently or under general direction only on tasks.

• Specific demonstrated experience must include some, or all, of the below:

a) Experience developing web applications with .NET (C#, Active Server Page (ASP.NET), Visual Basic (VB.NET)), HyperText Markup Language (HTML5), JavaScript and or Java.

b) Experience utilizing Oracle 12c or higher, Microsoft SQL Server, and or PostgreSql databases.

c) Knowledge and experience with web services including Simple Object Access Protocol (SOAP), Representational State Transfer (RESTful), JavaScript Object Notation (JSON), Extensible Markup Language (XML) or Web Services Description Languages (WSDL).

d) Azure DevOps Server, Git, Bootstrap, PLSQL, and Amazon Web Services (AWS) or Microsoft Azure Cloud experience; and or

e) Other tools for web development.

Web Developer, Level III:

• Involved in the complete life cycle of web applications development.

• Directs and participates in all phases of web development with emphasis on the planning, analysis, testing and acceptance phases.

• Develops and implements large-scale, database-driven web applications using standards-based methodologies and tools.

• Ensures optimal operation of Intranet and Internet applications.

• Participates in discussions and meetings regarding functional and technical specifications of web-related projects.

• Translates functional requirements to technical specifications with the support of IT staff and management.

• Recommends and implements web technologies and software for utilization in assigned projects.

• Designs and codes web pages and associated web applications utilizing the approved software/development platform.

• Comply with accessibility (Section 508), security, privacy, and organizational standards.

• Provides management with status of projects, problems, or other outstanding project related issues.

• Produces technical documentation and site maps for web sites.

• Prepares and delivers presentations and briefings as required by the task on a highly complex combination of one or more task orders.

or under general direction only on tasks.

• Specific demonstrated experience must include some, or all, of the below:

a) Experience developing web applications with .NET (C#, Active Server Page

(ASP.NET), Visual Basic (VB.NET)), HyperText Markup Language (HTML5), JavaScript and or Java.

b) Experience utilizing Oracle 12c or higher, Microsoft SQL Server, and or PostgreSql databases.

c) Knowledge and experience with web services including Simple Object Access Protocol (SOAP), Representational State Transfer (RESTful), JavaScript Object Notation (JSON), Extensible Markup Language (XML) or Web Services Description Languages (WSDL).

d) Azure DevOps Server, Git, Bootstrap, PLSQL, and Amazon Web Services (AWS) or Microsoft Azure Cloud experience; and or

e) Other tools for web development.

4.0 Definitions/Acronyms

CDRL Contract Deliverable Requirements List CO Contracting Officer COR Contracting Officer’s Representative DOT Department of Transportation ESC Enterprise Services Center FAA Federal Aviation Administration IAW In Accordance With SME Subject Matter Experts

5.0 Performance Outcome(s)/Deliverable(s)

5.1 Deliverable Lists:

5.1.1 Content Authoring Deliverables:

Produce and update technical presentations.

Produce and update technical/security documentation.

Produce and update graphical images/diagrams/topologies.

Produce and update technical agendas/minutes for meetings.

Produce and update implementation/user guides.

Provide in writing, generated ideas/suggestions for new content types.

5.1.2 Software Support Deliverables:

Deliver 8 or more agile based story points per resource per two-week iteration.

(NOTE: The AMK-210 Management Team is looking at ways to refine this more. We will update you as soon as possible.)

Provides Agile Feature or User Stories for each change request detailing description and acceptance criteria.

Provides updates to the Application System Requirements documentation with an overview of the change request and system requirement details.

Designs, codes, and deploys applications utilizing approved software/development language

Provides installation, configuration, administration, and maintenance of selected COTS solutions within government approved timeframe.

Provides management immediate written notification of projects problems or other outstanding project issues.

Provides management periodic status report for activities based upon project requirements.

Produces technical documentation both program and user level.

5.2 Deliverable Requirements:

Contractor must provide deliverables that meet ESC/FAA requirements for the specific task. Contractor must meet the assigned task completion schedules required by ESC/FAA. ESC/FAA will inspect the deliverables for acceptance and reserves the right to test and require changes per SAIC resubmittal. All deliverables provided by the Contractor become the exclusive property of the ESC/FAA, unless existing intellectual property rights supersede that, such as if proprietary commercial-off-the-shelf software is used as part of the system development.

Contractor must use Microsoft Office365 applications for documentation type deliverables developed under this Task Order unless ESC/FAA authorizes otherwise per the task assignment. Documentation must be in FAA format unless ESC/FAA otherwise states for specific task. Contractor must deliver software/source code on the media and in the format required by ESC/FAA for the specific task. Deliverables must be submitted to specific individuals as ESC/FAA directs for the specific task.

5.3 Acceptance:

ESC/FAA SMEs on a specific task will be responsible for determining informal acceptance of Contractor task work and advising the COR in writing of performance issues. The COR will formally review invoiced labor hours and completion of assigned tasks documented in the FAA ITSS: Monthly Progress Reports (CDRL A003) as the basis for determining acceptance of the invoice. The CO will authorize payment based upon the COR acceptance and certification of hours on the invoice. The ESC/FAA standard for acceptance of deliverables under this Task Order is shown in the following table.

Acceptance Criteria

Deliverable SME Technical Review

SME Functional Review

Media Performance Schedule / Requirement

TSOW 5.1.1

Content Authoring Skill Categories

Documentation meets ESC/FAA technical requirements for specific task

Documentation meets ESC/FAA functional & user requirements for specific task

Microsoft Office365 applications unless ESC/FAA authorizes otherwise

• Services will be provided on an on-going basis

• Completion as

ESC/FAA

requires for specific task

TSOW 5.1.2

Software Support Skill Categories

Application software & source code meets ESC/FAA technical requirements for specific task

Application software meets

ESC/FAA

functional & user requirements for specific task

Application software & source code media as

ESC/FAA

requires for specific task

• Deliver 8 or more story points per resource per two-week iteration

• Services will be provided on an on-going basis

• Completion as

ESC/FAA

requires for specific task

6.0 Reference Documents (if applicable)

• Information and documentation from the Federal Aviation Administration Acquisition System Toolset

• FAA Order 1370.82 – ISS Program Policy

• FAA Order 1370.92 – Password and PIN Management

• Security Guidance

• FAA IT Orders:

o Office of Information and Technology (AIT) Organization (IT-1100.171) o FAA Print Management (1720.37) o FAA Information Security & Privacy Program & Policy (1370.121) o Section 508 Accessibility Policy (1370.120) o Records Management (1350.14B) o FAA Forms Management Program (1330.1B) o FAA Directives Management Program (1320.1E)

7.0 TSOW Support Requirements (if applicable)

Contractor must provide on-site task lead functions to include:

a) Coordinating with the COR on task issues/concerns

b) Performing work on the task

c) Providing OJT to new contract employees

d) Managing and assigning work to contract employees

e) Managing contract employees leave, schedules, timecards, etc.

8.0 Place of Performance

Unless otherwise agreed to by both parties, all work is to be performed on site at the FAA/MMAC in Oklahoma City, Oklahoma, or via authorized telework. Exact location is

Federal Aviation Administration Enterprise Services Center (ESC) Mike Monroney Aeronautical Center Custom Development Services Branch 6500 S. MacArthur Blvd Oklahoma City, OK 73125

As part of this effort, the Contractor may be working and attending meetings at government facilities and field facilities. The Contractor may be granted ingress and egress to FAA facilities at all times during normal working hours to obtain information necessary for performance of the contract.

While Contractor personnel are at the government site, they are required to comply with all rules and regulations in effect at that site. Contractor personnel will comply with rules and regulations governing employee conduct with respect to health and safety, not only as they relate to themselves, but also to other government employees or agents of the Government. The Contractor will also exercise proper care of all property at the government site regardless of whether title to such rests with the Government or not.

9.0 Work Schedule

Custom Development Services Branch and the Contractor’s normal hours of operation are Monday through Friday between the hours of 0600 to 1800. Contractor support for times outside this range and for overtime must be authorized by the COR in advance and not exceed amount authorized in award documents issued by Contracting Officer.

Contractor support for holidays (PWS Section 2.8 Observance of Legal Holidays & Administrative Leave) is not expected, but if required must be authorized by the COR in advance.

10.0 Training

Contractor must complete the training ESC/FAA requires as stated in the terms of the Contract. COR may also assign the Contractor to complete specialized ESC/FAA organizational, technical, and other task related training for which the Contractor would not be expected to already have working knowledge of. The contractor will ensure all staff are trained in Agile so or higher.

11.0 Travel

Contractor must travel when required to complete tasks. All travel must be authorized by the COR in advance and not exceed amount authorized in award documents issued by Contracting Officer. FAA will reimburse travel IAW the Contract Travel Reimbursement Clause and Federal Travel Regulation.

12.0 Privacy and Security Requirements

Contractor will comply with all applicable DOT, FAA, and local security directives while performing work under this contract. The Government will require all persons working in this task order to provide personal background data on Government furnished forms to appropriate FAA security organizations for initiation of the appropriate personnel security investigations. All personnel on this task are required to have a low to moderate risk security level as designated by Office of Personnel Management (OPM) definitions, unless otherwise specified.

Information and data made available to the Contractor by the Government for the performance or administration of this effort will be used only for those purposes and not used in any other way without the express written permission of the Contracting Officer.

Additionally, the Contractor will protect the confidentiality of all data, associated analyses, and reports that are not public information. Contractor personnel must not divulge, or release data or information developed or obtained in the performance of this effort until made public by the Government, except to authorized Government personnel upon express written approval of the Contracting Officer. All documentation will comply with the DOT memorandum ACP-300-99-001, “Safeguarding and Control of Sensitive Security Information (SSI)”. This will include SSI marking and handling of all material and destruction of unused data.

13.0 Government Furnished Property (if applicable)

Reference PWS 6.3 for Government Furnished Property (GFP) consideration. The Government will provide desk space and user ID/password access.

All equipment used for daily work activities will be furnished by the ESC/FAA. Access to the facility and buildings will be provided by ESC/FAA. Key cards will be used to access appropriate buildings. Keys and key cards will be used to access office space.

All key cards, keys, and other access tools will be signed for by the contract employees.

14.0 Government Surveillance - Inspection and Acceptance Criteria The Government will evaluate the contractor’s performance on this task in accordance with the Acceptance Criteria provided in Section 5.3 above.

The Contractor Project/Program Manager will meet with the Federal COR four (4) business days after the delivery of the FAA ITSS: Monthly Progress Report (CDRL A003).